2008 Role Model Practice (RMP)

Use the RMP Worksheet to identify potential role model practices/processes that other USCG entities could
benefit from adopting and are worthy of Commandant recognition.
Role Model Practices will be judged for recognition at the annual Innovation Expo.
(Use one form for each recommended Role Model Practice)
1 Command/Staff Name and POC Sector Bestinshow
2 Category/Item where the candidate RMP 1.1
Practice is identified as a strength
3 Name the candidate RMP Putting Citizens First Leadership System
4 Describe the candidate Role Model Practice
Senior leaders set and deploy the vision and values through the leadership system to the workforce, key
suppliers and partners, and to customers using an effective, systematic approach that is fully integrated in
all aspects of the organization. The CO personally discusses the mission, vision, and values with each new
employee during orientation and supervisors ensure all employees and volunteers view monthly core values
videos—in which supervisors take turns each month researching, preparing, and recording a value-specific
video for the entire command. The mission, vision, and values, Leading Strategies, and scorecards are
displayed throughout the command, on the website, and on member wallet cards.
Decentralized, community policing and correctional stewardship both enable and demonstrate the “Putting
Citizens First” leadership system. The command focuses on citizens’ needs through its stations, tracking
local trends, participating in community meetings, and forming partnerships. Local station leaders and
members are empowered and expected to do the right thing—consistent with the values, processes, training,
and chain of command. The Correctional approach to “Putting Citizens First” is evidenced by the lowest
costs in the state and reducing maintenance costs using inmate labor and sustainable resources.
Citizen input gathered through listening posts and other exchanges informs strategic planning and the many
implementing action steps. The decentralized, community-based approach coupled with numerous
listening posts requires and enables senior leaders and members to frequently engage with a variety of
customers, developing valuable relationships, and making over 100,000 annual listening post contacts with
customers. The large volunteer cadre increases visibility and helps build community relationships as
deputies, district commanders, and the CO in turn interact with and support the community-oriented
programs that volunteers lead and to which they typically devote their time and energy. The strategic
planning process is central to the leadership system and it drives all aspects of “Putting Citizens First.”
5 Is the RMP documented and repeatable? Yes ✘ No
6 If scored as a stand-alone Item, would it attain Yes ✘ No
a minimum of 50%?
7 What was the overall final evaluation score 485
for this command/staff?
8 Identify Category 7 results that may be Strategic Planning Results (Figure 7.6.1)
directly attributable to the candidate RMP Core Values of Senior Leaders (Figure 7.6.3)
(include figure numbers if available) Inmate Average Cost Per Day (Figure 7.3.2)
Jail to Work Program (Figure 7.3.7)
9 Is practice unique to this command/staff? Unique to this command; may be used (in some form) by
Is this practice being used by any other others.
organization?
Submitted:
RMP Nominator(s): Goodie Two-Shoes
Team Leaders: Ms. Imma Incontrol; Mr. Guy Backup