Opera&ons

Management
POM 102 SY 2015-2016, 2nd Semester
JGSOM, Ateneo de Manila University

Process Strategy

Reminders
1. Mar 28 pass 2
2. Mar 30(Wed) LT 2; 5-6:30pm
3. Apr 18 pass 3
4. Apr 19, 21, 26, 28 Mock Defense

5. Mar 16 and Apr 6 3:30-5 and 5-6:30;
aEend one session each of make-up classes.
Venue TBA

Ten Opera&ons Management Areas

1. Product Design
2. Process Strategy
3. LocaQon Strategy
4. Layout Strategy
5. Human Resources
6. Supply Chain Management
7. Inventory Management
8. Scheduling
9. Maintenance
10.Managing Quality

Ten Opera&ons Management Areas

1. Product Design
2. Process Strategy
3. LocaQon Strategy
4. Layout Strategy
5. Human Resources
6. Supply Chain Management
7. Inventory Management
8. Scheduling
9. Maintenance
10.Managing Quality

Process Strategy

Process Strategy and Design

Processes are the acQviQes undertaken in order to
transform resources (inputs) into goods and services
(outputs)

A Process Strategy is the approach of the organizaQon
in making these resources become output

PROCESS STRATEGY OBJECTIVE:
To create a producQon process that meets customer
requirements and product specicaQons within cost and
their managerial constraints

Process Strategy
Processes are the acQviQes undertaken in order to
transform resources (inputs) into goods and services
(outputs)

A Process Strategy is the approach of the organizaQon
in making these resources become output

PROCESS STRATEGY OBJECTIVE:
To create a producQon process that meets customer
requirements and product specicaQons within cost and
their managerial constraints

Types of Process Strategies

Process Focus

Low volume, high variety,

intermiEent processes

Types of Process Strategies

Product Focus

High-volume, low-variety,
conQnuous process

Types of Process Strategies

Repe&&ve Focus

Modular
Modular design is an approach
that subdivides a system into
smaller parts called modules
that can be independently created
and then used in other systems to
drive mulQple funcQonaliQes

Types of Process Strategies

Mass Customiza&on

High volume, high Variety

Process Analysis and Design

Process Analysis and Design

QUESTIONS TO ASK:
Go back to your CompeQQve Advantage:
DierenQaQon, Low Cost, or Response?
Does this process eliminate steps that do not add
value?
Does the process maximize customer value as
perceived by the customer?
Will this process win orders?

Process Analysis and Design

Tools:
1.) Process Flowchart
2.) Time Func&on Mapping
3.) Process Chart
4.) Service Blueprint

Process Flowchart
Terminator

PreparaQon

Process

Delay

Decision
On-Page
Connector
O-page
connector

Document
Flow

Time Func&on Mapping

Adds Qme as a component to the owchart on the xaxis
Allows users to pinpoint waste and remove it from
the process
AcQviQes
Wait/Move
Flow

Process Charts
Uses Qme and distance to determine which acQviQes
add value to a process, eventually redesigning the
process to make it more ecient

Service Blueprints

Focuses on the customer and

the interacQon of the company
with the customer