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The document outlines the Citizens' Charter of the Central Passport Organization which provides passport and travel document services to Indian citizens. It summarizes the following key points in 3 sentences:
The Central Passport Organization issues passports and other travel documents according to the Passports Act of 1967. The charter outlines the vision, services provided, application processes, service standards, obligations of applicants, and grievance redressal mechanisms to ensure timely and reliable delivery of passport services. Citizens can track applications, provide feedback, and file complaints through multiple channels including a national call center, SMS services, email helpdesk, and centralized grievance system.
The document outlines the Citizens' Charter of the Central Passport Organization which provides passport and travel document services to Indian citizens. It summarizes the following key poin…