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A.

Michael Britto
Old No:18, New No:2,
Aunusuya Street,
Rangarajapuram
Chennai.600 024.
E-Mail: michaelallvin.a@gmail.com
Ph: +91 8220000303

Working as Manager-Customer Support since APRIL 2013 with CARIER AIRCONDITIONING &
REFRIGERATION LTD
Job Profile
Service in charge for CHENNAI & SOUTH TAMILNADU for Commercial Air conditioner Products.
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o
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Monitoring service Activities with Franchisees, SSD.


Monitoring DMS call and arranging spares to close the calls as per norms
Meeting Corporate customers for service satisfaction reports and thereby Improve the
quality of service & Service Sales.

Technical Training & EH&S Training updation to the Franchisee Technicians & SSD
Technicians.
PMS Calls Tracking through DMS and Ensure 100% Achievements
Service Claims Payments Follow up for SSD and Franchisee.
Product Quality report sent to regional service manager every month
Visiting to customer Places for attending critical complaints in special Products.
Conducting Installation Audit, Service Audit & EH&S Audit for service infrastructure Up
gradation with Franchisees and SSDs

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o
o
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Service revenue generation by New AMC conversion , old AMC revivals , retrofit and
casual jobs.
Payment Collection Ensure 100% Achievements on time.
Appointing Service Franchisee and Developing Service Network for ensure customer
satisfaction

Worked as SERVICE EXECUTIVE since DECEMBER 2010To April2014 HITACHI HOME


AND LIFE SOLOUTION (I) Ltd.
Job Profile
Service in charge for SOUTH TAMILNADU for Air-Conditioner & Commercial Air conditioner
Products.

o
o
o

Monitoring service Activities with Franchisees, Distributors &SSD.


Monitoring CRM call and arranging spares to close the calls as per norms
Meeting Corporate customers for service satisfaction reports and thereby Improve the
quality of service

o
o
o
o
o
o

Technical Training updation to the Franchisee Technicians & SSD Technicians.


PMS Calls Tracking through CRM and Ensure 100% Achievements
Service Claims Payments Follow up for SSD and Franchisee.
Product Quality report sent to regional service manager every month
Visiting to customer Places for attending critical complaints in special Products.
Conducting Service Audit for service infrastructure Up gradation with
Franchisees and SSDs
Service revenue generation by New AMC conversion , old AMC revivals , retrofit and
casual jobs.

sale of Copper Tube ,Compressor and Proparatory spares


Appointing Service Franchisee and Developing Service Network for ensure customer
satisfaction

Worked as SENIOR SERVICE ENGINEER From April 2010 to December 2010 Voltas Ltd.
Job Profile
Service in charge for SOUTH TAMILNADU for Air-Conditioner & Commercial Refrigeration
Products.
o
o
o

Monitoring service Activities with Franchisees, Distributors &SSD.


Monitoring CRM call and arranging spares to close the calls as per norms
Meeting Corporate customers for service satisfaction reports and thereby Improve the
quality of service

o
o
o
o
o
o

Technical Training updation to the Franchisee Technicians & SSD Technicians.


PMS Calls Tracking through CRM and Ensure 100% Achievements
Service Claims Payments Follow up for SSD and Franchisee.
Product Quality report sent to regional service manager every month
Visiting to customer Places for attending critical complaints in special Products.
Conducting Service Audit for service infrastructure Up gradation with
Franchisees and SSDs
Service revenue generation by New Amc conversion , old amc revivals
And by sale of Stabilizer and Proparatory spares

Service Outstanding Payment Collection.

Worked as SENIOR SERVICE ENGINEER from March 2006 to April 2010 in Adonis Electronics
Private Limited, a Subsidiary of MIRC Electronics Ltd, manufacturer of ONIDA brand consumer
durable products.
Job Profile
Responsible for the Entire SOUTH TAMILNADU Air-Conditioner & Appliances Service Activities.
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Communication with Dealer and Distributors &SSD.


Spare parts arrangement for Franchisee and SSD Dealers
Calls allotment for Dealers
Technical Training given to the Franchisee Technicians & SSD Technicians
PMS Calls Generate , Allocation and Ensure sub branches & SSD
Service Claims Payments Follow up for SSD and Franchisee
Profitability report with help of Accounts Dept.

Carrier Refrigeration Pvt Ltd, Bangalore


Designation
Period
Major Responsibility

: Technician E3
: Feb 1999 to Oct 2005
: Quality Assurance
Performance Testing & final Inspection
Production
Brazing,
Pre Assembly Section to Final Packing

Sneha Enterprises (Blue Star) Bangalore


Designation
Period
Major Responsibility

: Technician
: July 1998 to Jan 1999
: Installation and Service.

Zion Refrigeration, Madurai


Designation
Period
Major Responsibility

: Technician
: July 1996 to Jan 1998
: Installation and Service.

Educational Qualification

Diploma in Refrigeration and Air-conditioning (BDPS Madurai -1996)

B.Com (Madurai Kamaraj University Madurai 2005)

Personal Details
Fathers Name
Date of Birth
Age

: M.Adaikalasamy
: 16-04-1975
: 38 years

Marital Status
Nationality
Language Known
Permanent Address

: Married
: Indian
: Tamil, English, Kanada,Hindi.
: 32a, C.A.S Colony II nd Street,
Old Vilangudi Road
Madurai- 625 018.

Declaration
I hereby declare that the above written particulars are true to the best of my knowledge
and belief.
(Michael