Rahul Kumar

New Delhi, Delhi - Email me on Indeed: indeed.com/r/Rahul-Kumar/9508d2a1583dd0f3

WORK EXPERIENCE

senior technical sales executive

WEB ON FLEX MARKETING PVT. LTD - New Delhi, Delhi - October 2015 to Present
Responsibilities
Currently i am working with WEB ON FLEX MARKETING PVT. LTD. near Kohat Enclave, as SENIOR SALES
EXECUTIVE. Its a client based process(CALL TO RESOLVE).
IN WEB ON FLEX I have work with POP UP , And ANTIVIRUS . Customer have problems in their internet
brower because of POPUP .
so firstly we diagnose the system and after that pith for our TECHNICAL SUPPORT
according to the Customer.
Accomplishments
best
Skills Used
i have work with pop up , email, printer, software, antivirus,.
windows and mac

SENIOR TECHNICAL SALES EXECUTIVE

E SOFT DATA - Noida, Uttar Pradesh - October 2015 to Present
Responsibilities
SIMPLY HERE , I AM WORKING RIGHT NOW ON PRINTER CALLS, LIKE AS customer HAVE SOME KIND
OF PRINTER PROBLEMS.
1-PRINTER installation, PRINTER SETUP.
2-PRINTER connection issues between the printer and the computer.
3-PRINTER CONNECTION ISSUE WITH WIRELESS OR USB.
4-SOFTWARE PROBLEMS LIKE AS DRIVERS PROBLEMS.
5-HARDWARE PROBLEMS.
6- HERE , i am also working onOriginal equipment manufacturer (OEM) calls, and
i have working here on DELL , HP AND EPSON PRINTER.
7- I AM ALSO WORKING ON WINDOWS installation AND SOME HARDWARE ISSUES
I AM PROVIDING SUPPORT ON MAC COMPUTER.
8- i have worked here on Original Manufacturer Equipment , like as DELL, HP, EPSON ,
CANON (COMPUTER AND PRINTER)
9- ALLSO WORK ON EMAIL AND FACEBOOK.
10-SOLVING PROBLEM OF CLIENT AND PROVIDE SERVICE UP TO SELL.
Skills Used
1-TECHNICAL
2-COMMUNICATION
3-LOGICAL

senior technical sales executive

techlarous - New Delhi, Delhi - January 2015 to June 2015

Responsibilities
I Have Worked with TECHCLARUS (TUKLAKABAD) as SENIOR SALES EXECUTIVE. Its a client based
process aof nd
i have work behalf of TECHNICION.
There are two type of process 1-PRODUCT 2-POP UP
In PRODUCT CALL customer have a issues in their product (SIMCLEANER, PRO PC BOSTER), like as
installation /uninstallation /registration.
firstly we provide services in product and after that sales our TECHNICAL SUPPORT.
Its like as Customer Service Up to Selling.
i have handle mac and windows .
Skills Used
1-communication
2-client satisfaction
3-remote taking of client
4-proper information to client
5-quality on call

Desktop Support Engineer

MAYAS TECH SUPPORT - Noida, Uttar Pradesh - March 2014 to May 2015
Worked As Desktop Support Engineer (U.S. SHIFT) /TECH SALES in VYOM TECHNOLOGY (NOIDA SEC
59) for 6 months.
Worked As Desktop Support Engineer (U.S. SHIFT) /TECH SALES in MAYAS TECH SUPPORT (NOIDA
SEC 65) for 1 YEAR.
ACHIEVEMENTS
Attended Ethical Hacking Workshop BY " ANKIT FADIA" In Anand Engineering college.
Certification courseof .NET, C, Frominformatics institute.
Certification course of Java (Core) From Informatics Institute.

EDUCATION

B.TECH in COMPUTER SCIENCE

U.P.T.U. LUCKNOW (ANAND ENGINEERING COLLEGE, AGRA) - Agra, Uttar Pradesh
2009 to 2013

SKILLS
BPO OPERTIONS, TEAM LEADER, SUP CALLER

ADDITIONAL INFORMATION
SOFTWARE SKILLS
Language:- C/C++, C#, Corejava.
Database:- MS Office2007.
[] Windows8.

Troubleshooting:- cache Files, Temp Files Handling, Browser Errors, Reset Passwords, Printers Issues etc.
Excellent communication andanalytical skills.
RESPONSIBILITIES
Expertise in achieving customer satisfaction.
Expertise in negotiation, managing operations and expenses.
Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
Maintaince of computer hardware systems and system assembly.
Responsible to deal the inbound calls for Email troubleshooting
Maintain the assets of pc's and laptops.
Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.
I am provided the Remote support & Net meting support using following software Team Viewer, VNC Server,
Ammyy Remote Software, Remote Desktop, show my pc, log me.
Installation of Antivirus, Patches & Updates from Backend side & frontend both.
Manage the priority payments by the teleconversation with the clients.
Handle the team and provide high quality services.