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INTRODUCTION TO CONSUMER AWARENESS

Consumer awareness is the vital to avoid scams, identity theft and overcharging. In
the modern economic age, when most business transactions are conducted online
or via electronic means, consumers must be especially diligent about practicing
consumer awareness protecting their identities and their resources against criminals
who would exploit them. Consumers should be vigilant and aware of potential
problems so they do not get ripped off by con artists. Consumers can learn how to
protect their privacy, analyze advertisements, recognize scams and become a smart
can buyer and home buyer using online and offline resources. Spending the time to
become an aware consumer is well worth the effort to avoid paying more than is
necessary or worse, leaving your entire bank account and financial history open to
attack.

Page | 1

MEANING OF CONSUMER AWARENESS


In this age of capitalism and globalization, the main objective of each producer is
to maximize his profit. In each and every possible way the producer are trying the
sale of their products.
Therefore, in increase the sale of their aim they forget the interests of the
consumers and starts exploiting them for example over charging under weighing,
selling of adulterated and poor quality goods misleading the consumers by giving
false adds. Etc. thus in order to save himself for being cheated, it is necessary for a
consumer to be aware. In this way, consumer awareness means creating awareness
of a consumer towards his rights and duties.

Consumer awareness, which refers to a buyers knowledge of a particular product


or company, allows the buyer to get the most from what he buys. Consumers know
more about their choices when they have product information and benefit from
knowing their rights, hearing about alerts and warnings and findings out about
safety issues.

Page | 2

NEED AND IMPORTANCE OF CONSUMER


AWARENESS
It has been observed very often that a consumer does not get right goods and
services. He is charged a very high price or adulterated or low quality goods are
sold to him. Therefore it is necessary to make him aware. Following facts classify
the needs of making consumers aware:1. To achieve maximum satisfaction:
The income of every individual is limited. He wants to buy maximum goods and
services with his income. He gets full satisfaction only by this limited adjustment.
Therefore it Is necessary that he should get the goods which are measured
appropriately and he should not be cheated in any way. For this he should be made
aware.
2. protection against exploitation:
Producers and sellers exploit the consumers in many ways as underweighting
more price, selling duplicate goods etc. big companies through their
advertisement also mislead the consumers.
3. Control over consumption of harmful goods:
There are several such goods available in market which cigarette, tobacco,
liquor etc. the consumer education and awareness motivate people not to
purchase such goods which are very harmful for them.
4. Motivation for saving :
The awareness controls people from wastage of money and extravagancy and
inspire them to take right decision. Such consumers are not attracted by sale,
concession, free gifts, attractive packing etc. due to which people can use
their income in a right way and can save money.
5. Knowledge regarding solution of problems:

Page | 3

The consumers are cheated due to illiteracy, innocence and lack of


information. Therefore it becomes necessary that the information about their
rights should be provided to them so that they cannot be cheated by producers
and sellers.
6. construction of healthy society:
Every member of the society is a consumer. So, if the consumer is aware and
rationale, then complete society becomes healthy and alert towards their rights.

RIGHTS OF CONSUMERS
Page | 4

Consumers have the right to buy good commodities and services from the market.
Generally a consumer has got the following rights:
1. Right to safety:
This is essential for producers that they should obey the rules related to the
safety of consumers. E.g. In the pressure cooker there is a safety valve which if
faulty can lead to a fatal accident.
2. Right to choose:
A consumer has the right o select any goods or services when he buys it.
Suppose you purchase a gas connection and the gas dealer compels you to
buy the burner also along with gas connection, but you want to buy gas
connection only, and there is no requirement of the burner. In this situation
your right to selection is not followed. The reason is that the seller
pressurizes you to buy that thing which you do not want to buy. In this
situation you can take legal action against the seller.
3. Right to be informed:
When we purchase any product we see that some special information are
written on the packet. Such as- batch no.
Of the commodity, manufacturing date, expiry date, Address of
manufacturing company of the goods etc. it is

necessary to provide

important information because consumer are given right to obtain


information about things and service which they buy.
4. Right to information:
In the year 2005, the govt. of INDIA has made law known as right to
information. The right to information law provides the right to get the
information about all the activities of the govt. departments. The consumers
also have right to get the consumers education.
5. Right to redressal:

Page | 5

The consumers have right to redressal against the not feasible bargaining and
exploitation. If a consumer has to bear any loss, then on the basis of the
quantity of loss, the consumer has right to get redressal.

CONSUMER PROTECTION ACT


IN 1986,the consumer protection act was passed by the govt. of INDIA. The
Consumer Protection Act is famous as COPRA. The main objective of this
act is to decide the complaints of the consumers immediately and to make a
legal proceedings easy. The court at district level hears the cases related to
the claims up to RS. 20 LAKHS And more than that is heard at state court
and above I CRORE the cases are heard at national level.

IMPORTANCE OF CONSUMER AWARENESS:


Consumer awareness plays a key role in customer decision making.

Page | 6

By increasing a potential or current customers knowledge about a product,


service or business, a healthy economic environment is established in which
customers are informed and protected and businesses are accountable.

BENEFITS:
Consumer awareness benefits both individuals and society as whole.
The benefits of consumer awareness for individual includes enhanced
critical thinking, improved life skills and increase self confidence.
Consumer awareness benefits society by promoting customer satisfaction
increasing economic stability and creating realistic customers expectations..

FACTORS INNFLUENCING CONSUMER AWARENESS:


Cultural factors: includes a consumer culture and sub culture and social
class.
Social factors: includes groups, family, roles and status.
Personal factors: includes such variable as age and life cycle stage,
occupation, economic circumstances, life style etc.
Psychological factors: affecting our purchase decisions include motivation
and perception learning, beliefs and attitude.

Page | 7

OBJECTIVES OF CONSUMER AWARENESS


CONSUMER AWARENESS is a marketing term that relates to making
consumers aware of their rights. consumers need to be aware of products and
administrations, these attributes, costs, places, to purchase and promotions.
ASSURANCE is the avocation of the producer of the merchandise or
administrations to lead broad research into a product or administration,
analyze the outcomes and assess it in relation to consumer needs and
fulfillment.
DECISION is about having the option to pick what best suits consumer
requirements and wont hurt the consumer.
INFORMATION a major part of customer awareness flash hoods in being an
educated customer.
CONSUMEERS RIGHTS consumers are without rights and consumer
awareness is about propelling these rights.

QUES.4.4.[1]

ON

THE

BASIS

OF

GENDER

HOW

MANY

RESPONDENTS ARE AWARE OF THEIR CONSUMER RIGHTS?


TABLE 4.4.1
Page | 8

GENDER
MALE

YES
NO
TOTAL
29
1
30
[96.66%]
[3.33%]
FEMALE
18
2
20
[90%]
[10%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE.

Females

Males

no; 10%

Yes; 22%
No; 78%

yes; 90%

TABLE 4.4[1] reveals that out of 30 males respondents [96.66%] respondents are aware
of their consumer rights and remaining [3.33%] does not on the same side females
respondents out of 20 respondents [90%] informants are aware of their consumer rights
and [10%] respondents does not.
Interpretation: This shows that males respondents are more aware of their consumer
rights than females respondents.

QUES.4.4 [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS ARE AWARE OF THEIR CONSUMER RIGHTS?
TABLE 4.4[2]
OCCUPATION
STUDENT
EMPLOYEE

YES
40
[95.23%]
2
[100%]

NO
2
[4.7%]

TOTAL
42
2

Page | 9

B.MEN

2
[50%]
2
[100%]

OTHERS

2
[50%]
--

4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .
160.00%
140.00%
120.00%
100.00%
80.00%
60.00%
40.00%
20.00%
0.00%

0.5
0.05
NO
100%

95%

YES

100%

50%

STUDENT

EMPLOYEE

B.MEN

OTHERS

TABLE 4.4[2] shows that out of 42 students respondents[95.23%] respondents are aware
of their consumer rights and [4.7%]are not on the same out of 2 employees respondents
are[100%] aware and out of 4 B.M respondents [50%] informants are aware of their
consumer rights and [50%] respondents are not. and others respondents are [100%] aware
of their rights.
Interpretation: This shows that maximum respondents are aware of their consumer rights.

QUES.4.4[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP ARE AWARE OF THEIR CONSUMER RIGHTS?
TABLE 4.4[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES
5
[100%]
37
[92.5%]
4
[100%]
1
[100%]

NO
-

TOTAL
5

3
[7.5%]
-

40

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


Page | 10

NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE


400%
350%
300%

280.00%

250%

NO

200%
150%
100%
50%

YES
0.00%

7.50%

0.00%

100.00%

92.50%

100.00%

100.00%

0%
BELOW 18

18 TO 30

30 TO 40

ABOVE 40

TABLE 4.4[3] depicts that out of 5 respondents from age group below 18 respondents
they are [100%] aware of their rights and from 18 to 30 [92.5%] respondents are aware
and [7.5%] are not and from 30 to 40 respondents are [100%] aware of their rights above
40 the respondents are [100%] aware of their consumer rights.
INTERPRETATION: This shows that maximum respondents on the basis of occupation
are aware of their consumer rights.

QUES.4.5.[1] ON THE BASIS OF GENDER HOW MANY


RESPONDENTS BUY BRANDED FOOD ITEMS AND MEDICINES?
TABLE 4.5.[1]
GENDER
MALE

YES
NO
TOTAL
26
4
30
[86.66%]
[13.33%]
FEMALE
18
2
20
[75%]
[25%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE.

Page | 11

FEMALES

MALES

NO; 25%

NO; 13%
YES; 75%

YES; 87%

TABLE 4.5[1] manifests that out of 30 males respondents[86.66%] respondents buy


branded food items and remaining [13.33%]does not on the same side females
respondents out of 20 respondents [75%] informants are those who buy branded food
items and medicines and [25%] does not.
Interpretation: this shows that males respondents buy branded food items and medicines
than females respondents.

QUES.4.5. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS ARE AWARE OF THEIR CONSUMER RIGHTS?

TABLE 4.5[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
37
[88.09%]
2
[100%]
3
[75%]
2
[100%]

NO
5
[11.9%]

TOTAL
42
2

1
[25%]
--

4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 12

100.00%

0%

12%

0%
25%

80.00%
60.00%

100%

88%

100%

NO

75%

40.00%

YES

20.00%
0.00%
STUDENT

EMPLOYEE

B.MEN

OTHERS

TABLE 4.5[2] shows that out of 42 students respondents[88.09%] respondents buy


branded food items and [11.9%]are not on the same out of 2 employees respondents
are[100%] buy branded items and out of 4 B.M respondents [75%] informants buy
branded items and [25%] respondents are not. and others respondents are [100%] buy
branded food items..
Interpretation: this shows that maximum respondents on the basis of age group buy
branded food items and medicines.

QUES.4.5.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP BUY BRANDED FOOD ITEMS AND MEDICINES?
TABLE 4.4[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES
3
[60%]
37
[90%]
4
[100%]
1
[100%]

NO
2
[40%]
3
[10%]
-

TOTAL
5

40
4

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 13

400%
350%
300%
280%

250%

NO

200%

YES

150%
100%

40%

50%

60%

10%

0%

90%

100%

100%

0%
BELOW 18

18 TO 30

30 TO 40

ABOVE 40

TABLE 4.5[3] DEPICTS that out of 5 respondents from age group below 18 [60%]
respondents buy branded food items [40%] respondents does not and from 18 to 30
[90%] respondents buy branded food items and [10%] does not

from 30 to 40

respondents are [100%]respondents buy branded food items above 40 the respondents are
[100%] buy branded food items and medicines.
INTERPRETATION: This shows that maximum respondents on the basis of age group
buy branded food items and medicines.

QUES.4.6.[1]

ON

THE

BASIS

OF

GENDER

HOW

MANY

RESPONDENTS EXAMINE THE EXPIRY DATE OF THE ITEMS YOU


BUY?
TABLE 4.6.[1]
GENDER
MALE

YES
NO
TOTAL
27
3
30
[90%]
[10%]
FEMALE
19
1
20
[95%]
[5%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 14

FEMALES

MALES

NO; 5%

YES; 22%
NO; 78%

YES; 95%

TABLE 4.6.[1]

manifests that out of 30 males respondents[90%] respondents buy

branded food items and remaining [10%] does not on the same side females respondents
out of 20 respondents [95%] informants are those who buy branded food items and
medicines and [5%] does not.
Interpretation: this shows that males respondents examine the expiry dates of the products
than females respondents.

QUES.4.6. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS EXAMINE THE EXPIRY DATE OF PRODUCTS
MENTIONED ON THEM?

TABLE 4.6[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
39
[92.5%]
2
[100%]
3
[75%]
2
[100%]

NO
3
[7.14%]

TOTAL
42
2

1
[25%]
--

4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 15

8
7

2.8

2.4

4.4

1.8

Series 2

Series 1

4.3

2.5

4.5

3.5

1
0
Category 1

Category 2

Category 3

Category 4

It is clear from table that out of 42 students respondents[92.85%] examine the expiry date
and the remaining [7.14%] does not on the same out of 2 employees respondents [100%]
examine the expiry date and out of 4 B.M respondents [75%] informants examine and
[25%] respondents does not and others respondents [100%] examine the expiry date of
the items before purchasing them.
Interpretation: it seems from table that maximum respondents on the basis of age group
examine the expiry date of the products before buying the products.

QUES.4.6.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP EXAMINE THE EXPIRY DATE OF THE PRODUCTS ?
TABLE 4.6[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES
3
[60%]
37
[95%]
4
[100%]
1
[100%]

NO
2
[40%]
3
[5%]
-

TOTAL
5

40
4

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 16

400%
350%
300%
250%
200%
150%
100%
50%
0%

no
yes

BELOW 18

18 TO 30

30 TO 40

ABOVE 40

TABLE 4.6[3] manifests that out of 5 respondents from age group below 18 [60%] check
the expiry date of the products and [40%] respondents does not and from 18 to 30 [95%]
respondents and [10%] does not examine the expiry date and from 30 to 40 respondents
[100%] examine the expiry date of the products and above 40 the respondents [100%]
examine the expiry date of the product before purchasing the product.
INTERPRETATION: This shows that maximum respondents on the basis of
Age group examine the expiry date of the product before purchasing them.

QUES.4.7.[1] ON THE BASIS OF GENDER HOW MANY


RESPONDENTS CHECK THE WEIGHT OF THE PRODUCTS
MENTION ON THEM ?
TABLE 4.7.[1]
GENDER
MALE

YES
NO
TOTAL
22
8
30
[73.3%]
[26.6%]
FEMALE
10
10
20
[50%]
[50%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 17

FEMALES

MALES
NO; 27%

NO; 50%

YES; 50%
YES; 73%

From TABLE 4.7.[1] shows that out of 30 males respondents[73.3%] respondents check
the weight of the products mention on items and remaining [26.6%] does not on the same
side females respondents out of 20 respondents [50%] informants are those who check
the weight of the products and [50%] does not Check the same
Interpretation: This shows that Males respondents check the weight of the product more
than females respondents.

QUES.4.7. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS

CHECK

THE

WEIGHT

OF

THE

PRODUCTS

MENTION ON THE ITEMS?


TABLE 4.7[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
26
[61.9%]
1
[50%]
3
[75%]
2
[100%]

NO
16
[38.09%]
1
[50%]
1
[25%]
--

TOTAL
42
2
4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .
Page | 18

100.00%
80.00%

0%
25%

38%

50%

60.00%
40.00%

100%

NO

75%

62%

YES

50%

20.00%
0.00%
STUDENT

EMPLOYEE

B.MEN

OTHERS

TABLE 4.7.[2] shows that out of 42 students respondents[61.9%] Informants check the
weight of the products and [38.09%] does not on the same out of 2 employees
respondents [50%] are those who check the weight and [50%] does not similarly out of 4
B.M respondents [75%] informants check the weight of the product and [25%]
respondents does not and others respondents [100%] check the weight of the product
before purchasing the products..
Interpretation: this shows that maximum respondents on the basis of age group buy
branded food items and medicines.

QUES.4.7.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP CHECK THE WEIGHT OF THE PRODUCT MENTIONED ON
THE PRODUCTS?
TABLE 4.7.[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES
4
[80%]
24
[60%]
3
[75%]
1
[100%]

NO
1
[20%]
16
[40%]
1
[25%]
-

TOTAL
5
40
4
1

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 19

0%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

20%

25%

40%

100%
80%

75%

60%

BELOW 18

18 TO 30

NO

30 TO 40

YES

ABOVE 40

It seems from TABLE 4.7.[3] that out of 5 respondents from age group below 18 [80%]
respondents check the weight of the products [20%] respondents does not and from 18 to
30 [60%] respondents check the weight of the product mentioned on them and [40%]
does not from 30 to 40 respondents are [75%]respondents check the weight and [25%]
informants does not check the weight and above 40 the respondents [100%] check the
weight of the product mentioned on them.
INTERPRETATION: This shows that maximum respondents on the basis of age group
check the weight of the product mentioned on them before purchasing the products.

QUES.4.8.[1]

ON

THE

BASIS

OF

GENDER

HOW

MANY

RESPONDENTS HAVE COME ACROSS ADULTERATION IN THE


FOOD ITEMS?
TABLE 4.8.[1]
GENDER
MALE

YES
NO
TOTAL
21
9
30
[70%]
[30%]
FEMALE
8
12
20
[40%]
[60%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 20

FEMALES

MALES

YES; 40%

NO; 30%

NO; 60%

YES; 70%

TABLE 4.8.[1] manifests that out of 30 males respondents[70%] respondents have come
across adulteration in the food items and remaining [30%] does not on the same side
females respondents out of 20 respondents [40%] informants are those who have come
across adulteration in the food items and [50%] of them does not.
Interpretation: This shows that Males respondents have come across adulteration in food
items more than the Females respondents.

QUES.4.8. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS HAVE COME ACROSS ADULTERATION IN FOOD
ITEMS?
TABLE 4.8[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
24
[57.14%]
3
[75%]
2
[100%]

NO
18
[42.85%]
2
[100%]
1
[25%]
--

TOTAL
42
2
4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 21

0%

100.00%
80.00%

25%

43%

60.00%
40.00%

100%

100%

NO

75%

57%

20.00%

YES

0%

0.00%
STUDENT

EMPLOYEE

B.MEN

OTHERS

It is clear from table that out of 42 students respondents [57.14%] have come across
adulteration in food items and the remaining [42.85%] does not on the same out of 2
employees respondents [100%] have never come across adulteration in food items .from
4 B.M respondents [75%] informants have come across adulteration and [25%]
respondents does not and others respondents [100%] come across adulteration in the
food items.
Interpretation: it seems from table that maximum respondents on the basis of age group
have come across adulteration In food items.

QUES.4.8.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP HAVE COME ACROSS ADULTERATION IN FOOD ITEMS?
TABLE 4.8[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES
5
[100%]
22
[55%]
1
[25%]
1
[100%]

NO
-

TOTAL
5

18
[45%]
3
[75%]
-

40
4
1

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 22

0%

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

0%
45%
75%

100%

100%

no
yes

55%
25%

BELOW 18

18 TO 30

30 TO 40

ABOVE 40

TABLE 4.8[3] manifests that out of all respondents from age group below 18 [100%]
have come across and from 18 to 30 [55%] respondents have come across the same and
[45%] does not. From 30 to 40 respondents [25%] informants have come across
adulteration in food items and [75%] does not. Above 40 the respondents have [100%]
come across adulteration in food items.
INTERPRETATION: This shows that maximum respondents on the basis of
Age group have come across adulteration in food items.

QUES.4.9.[1]

ON

THE

BASIS

OF

GENDER

HOW

MANY

RESPONDENTS COMPLAIN THE SHOPKEEPER FOR ANY WRONG


PRODUCT?
TABLE 4.9.[1]
GENDER
MALE

YES
NO
TOTAL
27
3
30
[90%]
[10%]
FEMALE
15
55
20
[75%]
[25%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 23

MALES

FEMALE

NO; 10%

YES; 19%
NO; 81%

YES; 90%

TABLE 4.9.[1] manifests that out of 30 males respondents[90%] respondents complain


the shopkeeper for any wrong product and remaining [10%] does not on the same side
females respondents out of 20 respondents [75%] informants are those who complaint the
shopkeeper for any wrong product and [25%] of them does not complaint the
shopkeeper.
Interpretation: This shows that Males respondents complain the shopkeeper more for any
wrong product or items more than the Females respondents.

QUES.4.9. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS COMPLAIN THE SHOPKEEPER FOR ANY WRONG
PRODUCT OR ITEM?
TABLE 4.9.[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
34
[80%]
2
[100%]
4
[100%]
2
[100%]

NO
8
[20%]
-

TOTAL
42

--

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


Page | 24

NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

100.00%

20%

0%

0%

0%

100%

100%

100%

80.00%
60.00%

80%

40.00%

NO
YES

20.00%
0.00%
STUDENT

EMPLOYEE

B.MEN

OTHERS

It is clear from table that out of 42 students respondents [80%] respondents complain the
shopkeeper and the remaining [20%] does not on the same side out of 2 employees
respondents, the informants [100%] complain the shopkeeper .from 4 B.M respondents
[100%] informants complain the shopkeeper and others respondents [100%] complain the
shopkeeper for wrong product.
Interpretation: it seems from table that maximum respondents on the basis of occupation
complain the shopkeeper for wrong product or item.

QUES.4.9.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP COMPLAIN THE SHOPKEEPER FOR WRONG PRODUCT?
TABLE 4.9[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES

NO
3
[60%]
35
[87%]
4
[100%]
1

TOTAL
22
[40%]
5
[13%]

5
40
4

1
Page | 25

[100%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

40%

100%

95%

100%

no
yes

60%

BELOW 18

18 TO 30

30 TO 40

ABOVE 40

TABLE 4.9[3] reveals that out of all respondents from age group below 18 [60%]
respondents complain the shopkeeper for wrong product and [40%] does not. From age
group 18 to 30 [87%] respondents complain the shopkeeper and [12.5%] does not. From
30 to 40 respondents [100%] informants have make a complaint against the shopkeeper
Above 40 the respondents have [100%] respondents complait the shopkeeper for wrong
product .
INTERPRETATION: This shows that maximum respondents on the basis of
age group complain the shopkeeper for any wrong product or item.

QUES.4.10.[1]

ON

THE

BASIS

OF

GENDER

HOW

MANY

RESPONDENTS HAVE FILLED A CASE IN THE CONSUMER COURT?


TABLE 4.10.[1]
GENDER
MALE

YES
NO
TOTAL
8
22
30
[26.66%]
[73.33%]
FEMALE
2
18
20
[10%]
[90%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 26

FEMALES

MALES

NO; 8%

YES; 27%
NO; 73%

YES; 92%

TABLE 410.[1] manifests that out of 30 males respondents[26.6%] respondents filled a


case in the consumer court and remaining [73.3%] does not on the same side females
respondents out of 20 respondents [10%] informants are those who does not filled case in
the consumer court and [90%] of them.
Interpretation: This shows that Males respondents filled more cases In the consumer court
than the Females respondents.

QUES.4.10. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS HAVE FILLED A CASE IN THE CONSUMER COURT?
TABLE 4.10.[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
6
[14.28%]
2
[50%]
2
[100%]

NO
36
[85.85%]
2
[100%]
2
[50%]
--

TOTAL
42
2
4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 27

0%

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

50%
86%

100%

100%

NO
YES

50%
14%
STUDENT

0%
EMPLOYEE

B.MEN

OTHERS

It is clear from table that out of 42 students respondents [14.28%] respondents filled a
case in the consumer court and the remaining [85.85%] does not on the same side out of 2
employees respondents, the informants [100%] does not filled a case in the consumer
court. from 4 B.M respondents [50%] informants filled a case and [50%] does not and
others respondents [100%] filled a case in the consumer court.
Interpretation: it is clear from table that, maximum respondents on the basis of
occupation does not filled ant case in the consumer court.

QUES.4.10.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP FILLED A CASE IN THE CONSUMER COURT?
TABLE 4.10[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES

NO
8
[20%]
1
[25%]
1
[100%]

TOTAL
5
[100%]
32
[80%]
3
[75%]
-

5
40
4
1

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 28

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

no
yes

BELOW 18

18 TO 30

30 TO 40

ABOVE 40

IT seems from TABLE 4.10[3] that out of all respondents from age group below 18
[100%] respondents have not filled any case From age group 18 to 30 [20%] respondents
have filled a case in the consumer court and remaining [80%] does not .similarly From 30
to 40 [25%]filled a case and [75%] does not and above 40 age group, respondents [100%]
filled a case in the consumer court.
INTERPRETATION: Hence it is quite clear that maximum respondents on the basis of
age group does not any case in the consumer court.

QUES.4.11.[1] ON THE BASIS OF GENDER HOW MANY


RESPONDENTS HAVE WATCHED SOME T.V PROGRAMMES ABOUT
THE PRODUCT ANALYYSIS AND RELATED MATTER FOR THE
GUIDANCE OF THE CONSUMER?
TABLE 4.11.[1]
GENDER
MALE

YES
NO
TOTAL
28
2
30
[93.33%]
[6.66%]
FEMALE
19
1
20
[95%]
[5%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 29

FEMALES

MALES

NO; 5%

NO; 7%

YES; 93%

YES; 95%

TABLE 4.11.[1] reveals that out of 30 males respondents[93.33%] respondents watched


some T.V programs about the product analysis and related matter for the guidance of the
consumer and remaining [6%] does not on the same side females respondents out of 20
respondents [95%] informants are those who watched some T.V programs and [5%]
informants does not.
Interpretation: This shows that females respondents watched more T.V programs than
females respondents about the product analysis and related matter for the guidance of the
consumer.

QUES.4.11. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS WATCHED SOME T.V PROGRAM ABOUT THE
PRODUCT ANALYSIS AND RELATED MATTERS?

TABLE 4.11.[2]
OCCUPATION
STUDENT
EMPLOYEE
B.MEN
OTHERS

YES
39
[92.85%]
2
[100%]
4
[100%]
2
[100%]

NO
3
[7.14%]
-

TOTAL
42

Page | 30

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

100.00%
98.00%

0%

0%

0%

100%

100%

100%

7%

96.00%
94.00%

NO
YES

92.00%

93%

90.00%
88.00%
STUDENT

EMPLOYEE

B.MEN

OTHERS

It is clear from table that out of 42 students respondents [92.85%] respondents watch
some T.V programs and the remaining [7.14%] does not on the same side out of 2
employees respondents, the informants [100%] watch some T.V programs. from 4 B.M
respondents [100%] informants watch some T.V programs and others respondents too.
Interpretation: it is clear from table that, maximum respondents on the basis of
occupation watched some T.V programs about the product analysis and related matters.

QUES.4.11.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP WATCHED SOME T.V PROGRAMS ABOUT THE PRODUCT
ANALYSIS AND RELATED MATTERS ?
TABLE 4.11.[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES

NO
5
[100%]
37
[92.5%]
4
[100%]
1
[100%]

TOTAL
-

3
[7.5%]
-

40

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


Page | 31

NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE


100%

0%

98%

0%

0%

100%

100%

8%

96%
94%

100%

no
yes

92%

93%

90%
88%
BELOW 18

18 TO 30

30 TO 40

ABOVE 40

IT is clear from TABLE 4.10[3] that out of all respondents from age group below 18
[100%] respondents have watched some t.v programs. From age group 18 to 30 [92.5%]
respondents have watched some programs and remaining [7.5%] does not .similarly From
30 to 40 and above 40 age group, respondents [100%] watched some T.V programs and
related matters.
INTERPRETATION: Hence it is quite clear that maximum respondents on the basis of
age group have watched some T.V programs and related matters.

QUES.4.12.[1]HOW MANY RESPONDDENTS ON THE BASIS OF


GENDER KNOW THEIR RIGHT TO SAFETY?
TABLE 4.12.[1]
GENDER
MALE

YES
NO
TOTAL
23
7
30
[76.66%]
[23.33%]
FEMALE
6
14]
20
[30%]
[70%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 32

FEMALES

MALES

YES; 30%

NO; 23%

NO; 70%

YES; 77%

TABLE 4.11.[1] manifests that out of 30 males respondents[76.66%]know their right to


safety and remaining [23.33%] does not and from 20 females respondents [30%]
respondents know their right to safety and remaining [70%] does not.
Interpretation: This shows that males respondents know their right to safety more when
compared to females respondents.

QUES.4.12. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS ARE AWARE OF THEIR RIGHT TO SAFETY?
TABLE 4.12.[2]
OCCUPATION
STUDENT
EMPLOYEE

YES
24
[57.14%]
-

B.MEN

3
[75%]

OTHERS

2
[100%]

NO
18
[42.85%]
2
[100%]
1
[25%]
-

TOTAL
42
2
4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .
Page | 33

0%

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

25%
43%

100%

100%

NO

75%

YES

57%

0%
STUDENT

EMPLOYEE

B.MEN

OTHERS

It is clear from the table that out of 42 respondents [57.14%] informants are aware of
their right to safety and remaining [42.85%] respondents does not. same side from 2
employees respondents both are [100%] aware of their right. Out of 4 business men
respondents [755] respondents are those who are aware of their right and [25%] are not
and from others respondents they are [100%] aware of their right to safety.
Interpretation: it is clear from table that, maximum respondents on the basis of
occupation are aware of their right to safety.

QUES.4.12.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP ARE AWARE OF THEIR RIGHT TO SAFETY?
TABLE 4.12[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES

NO
3
[60%]
23
[57.5%]
3
[75%]
1
[100%]

TOTAL
2
[40%]
17
[42.5%]
1
[25%]
-

5
40
4
1

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE

Page | 34

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

0%
40%

25%
43%

100%

no
yes

75%

60%

58%

BELOW 18

18 TO 30

30 TO 40

ABOVE 40

IT is clear from TABLE 4.10[3] that out of 5 respondents from age group below 18
[60%] respondents are aware of their right and remaining[40%] are not .From age group
18 to 30 [57.5%] respondents know their right and remaining [42.5%] does not .similarly
From 30 to 40 [75%] know their right ND [25%] does not and above 40 age group,
respondents are [100%] are aware of their right to safety.
INTERPRETATION: Hence it is quite clear that maximum respondents on the basis of
age group know their right to safety.

QUES.4.13.[1]HOW MANY RESPONDENTS ON THE BASIS OF


GENDER KNOW THEIR RIGHT TO INNFORMATION?
TABLE 4.13.[1]
GENDER
MALE

YES
NO
TOTAL
17
13
30
[56.66%]
[43.33%]
FEMALE
13
7
20
[65%]
[35%]
SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES
NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 35

FEMALES

MALES

NO; 35%

NO; 43%

YES; 57%

YES; 65%

TABLE 4.13.[1] manifests that out of 30 males respondents[56.66%]know their right to


information and remaining [43.33%] does not and from 20 females respondents [65%]
respondents know their right to information and remaining [35%] does not.
Interpretation: This shows that males respondents know their right to information more
when compared to females respondents.

QUES.4.13. [2] ON THE BASIS OF OCCUPATION HOW MANY


RESPONDENTS ARE AWARE OF THEIR RIGHT TO SAFETY?
TABLE 4.13.[2]
OCCUPATION
STUDENT
EMPLOYEE

YES
24
[57.14%]
-

B.MEN

3
[75%]

OTHERS

2
[100%]

NO
18
[42.85%]
2
[100%]
1
[25%]
-

TOTAL
42
2
4
2

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE .

Page | 36

0%

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

25%
43%

100%

100%

NO

75%

YES

57%

0%
STUDENT

EMPLOYEE

B.MEN

OTHERS

It is clear from the table that out of 42 respondents [57.14%] informants are aware of
their right to information and remaining [42.85%] respondents does not. same side from
2 employees respondents both are [100%] aware of their right. Out of 4 business men
respondents [75%] respondents are those who are aware of their right and [25%] are not
and from others respondents they are [100%] aware of their right to information.
Interpretation: it is clear from table that, maximum respondents on the basis of
occupation are aware of their right to Information.

QUES.4.13.[3] HOW MANY RESPONDENTS ON THE BASIS OF AGE


GROUP ARE AWARE OF THEIR RIGHT TO INFORMATION?
TABLE 4.13[3]
AGE GROUP

BELOW 18
18 TO 30
30 TO 40
ABOVE 40

YES

NO
3
[40%]
23
[62.5%]
3
[50%]
1
[100%]

TOTAL
2
[60%]
17
[37.5%]
1
[50%]
-

5
40
4
1

SOURCE: DATA COLLECTED THROUGH QUESTIONNAIRES


NOTE: FIGURES IN THE PARENTHESIS DEPICTS PERCENTAGE
Page | 37

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

0%
38%
60%

50%
100%

63%
40%

BELOW 18

18 TO 30

no
yes

50%

30 TO 40

ABOVE 40

IT is clear from TABLE 4.15[3] that out of 5 respondents from age group below 18
[40%] respondents know their RIGHT TO INFORMATION and remaining[60%] does
not .From age group 18 to 30 [62.5%] respondents know their right and remaining
[37.5%] does not .similarly From 30 to 40 [50%] know their right and [50%] does not
and above 40 age group, respondents are [100%] are aware of their right to information.
INTERPRETATION: Hence it is quite clear that maximum respondents on the basis of
age group know their right to information.

Page | 38