02a Global Offer 07

Chapter 2a: Global Offer
Overview.................................................................................a-2
SECTION 1 : Office Communication Suites........................................a-4
Introduction...........................................................................................a-4
Description of the Packs.............................................................................a-4
Description of the Services Included..............................................................a-7
Optional Software Licenses........................................................................a-13
SECTION 2 : OmniPCX Office Hardware..........................................a-14

Introduction..........................................................................................a-14
Unit and CPU boards................................................................................a-14
Interface Boards.....................................................................................a-18
Global Limits.........................................................................................a-23
SECTION 3: Extended Communication Server Hardware.....................a-26

Extended Communication Server Compact Edition:...........................................a-26
Extended Communication Server Premium Edition 160:......................................a-26
Extended Communication Server Premium Edition 400:......................................a-27
Environment.........................................................................................a-27
Global limits.........................................................................................a-27
SECTION 4: IP Infrastructure Hardware..........................................a-28

Introduction..........................................................................................a-28
OmniStack LS 6200 (OS-LS 6200) Family.........................................................a-28
Selling the value of OmniStack 6200.............................................................a-30
Detailed hardware description....................................................................a-31
OmniStack 6200 configuration guide.............................................................a-33
Alcatel-Lucent OmniAccess Wireless infrastructure...........................................a-36
SECTION 5 : Order Processing......................................................a-37

Introduction..........................................................................................a-37
2a-1
Stock Mode and Alcatel-Lucent Integration Services..........................................a-37

Quotation Tools......................................................................................a-38
2a-2
Overview
The Office Communication Solutions is make up of OmniPCX Office, Extended
Communication Server and networking infrastructure offer is completely modular and
future-proof as it adapts to customer needs whatever the evolution of the company. You
build the solution by combining the elements most adapted to your customers expectations
and budget among :
Users
Desktop users TMD and IP

Analog users
OmniPCX Office
Nomadic users
Extended Office
Mobile users
users
Communication suites
Applications options
Voice mail
Multiple Automated Attendant
Call Center Office
PIMphony users
First
Business
Guest
Extended Communication
Server
Business IP
Extended
OmniStack
6200
OmniAccess
Wireless 4302 - 4308
Hardware
Different and powerful Hardware Platforms from OmniPCX Office (Units, Boards,
), Extended Communication Server (Compact Edition, Premium Edition, hardware
options) or Networking Infrastructure (Switches and Wireless LAN switches,)
Software
A choice of Communication Suites for OmniPCX Office and Extended
Communication integrating most functionalities, and Optional Software
Licenses to complement those suites : Extended voice mail, Multiple Automated
Attendant, OmniTouch Call Center Office, 6 party conference, Extended users,
Terminals
A complete range of desktop and mobile sets, IP or Digital.
2a-3
Furthermore, Office Communication Solutions can deliver Softphone thanks to

PIMphony Basic (provided for free) , PIMphony Pro, PIMphony Team and PIMphony
Attendant.
2a-4
Applications
The Office Communication Solutions for SMEs provides a large panel of
applications from voice to communication application such as integrated voice
mail, Personal Assistant, Multiple Automated Attendant, Call center, Internet
Access, Unified communication, off site Mobility
Your role as an Alcatel-Lucent partner is therefore to guide customers throughout the
decision process and after the installation, for them to get the most of their investments.
Lets present you the benefits of this easy but powerful architecture.
2a-5
SECTION 1: Office Communication Suites

Introduction
The Alcatel-Lucent Office Communication Solutions provide advanced communication that
opens up more than 500 telephony services. To simplify access to all those services, AlcatelLucent currently provides five software packs or Office Communication Suites. A suite is
chosen according to the company profile:
1.
2.
3.
4.
the First pack, which provides advanced telephony without voicemail,

the Business pack, which provides advanced telephony with voicemail,
the Business IP pack, for IP telephony and XML openness,
the Guest pack, dedicated to the hospitality industry.
With the integration of Alcatel-Lucent Extended Communication Server, the Office

Communication Solutions global offer comes with a new Communication Suite dedicated for
Extended Office users :
5. the Extended Communication pack
Description of the Packs

First Pack:
For traditional desktop telephony. Available in version Very Small and Small.
First Pack
Up to 4 customizable company greetings
2 min customized Music on Hold - 2 system languages
Automatic Route Selection (ARS) - Direct Inward Selection Access (DISA)
3000 names directory - 1000 NMC tickets
Up to 75 PIMphony Basic sessions on Compact & Advanced Unit
Up to 200 PIMphony Basic sessions on Premium Unit
Business Pack:
For traditional desktop telephony. Available in version Very Small, Small, Medium,
Large and eXtra Large.
Business Pack
Personal Assistant - Up to 4 customizable company greetings
Standard Voice mail: User mailbox greeting with 2 ports & 60 min
2a-6
Business IP Pack:
IP communications services with voice mail and XML web services for IP Touch
terminals. Available in version Very Small, Small, Medium, Large and eXtra Large.
Business IP Pack
XML Web services for 10 users including My Phone, My IP Touch, My Messaging
& My Management
Guest Pack:
For Hospitality market. Available in version Small, Medium, Large and eXtra Large.
Guest Pack
Accounting over IP software license for Hospitality Link activation
Extended Communication Pack:

For a high need of collaboration and mobility. Available in version Small, Medium,
Large and eXtra Large. The Extended Communication Pack is mandatory with the
Extended Communication Server.
Extended Communication Pack

Unified Communication
Collaboration
Mobility anywhere and any devices
PIMphony Team
Nomadic user SWL
e-mail server
File server
Internet Access router
Web hosting
2a-7
To recap briefly:
The software licenses included in the different packs are :
FIRST
VS S
Users
Total
UA
Z
IP
Mixed
T0
Boards
or AT
Voicemail
Ports
Min
XML Web Services
IP Call Accounting
VS
BUSINESS
M L
XL
VS
BUSINESS IP
S
M L
XL
GUEST
M L
XL
6
2
20
10
16
8
32
16
60
30
100
50
200
100
13
-
21
-
35
-
75
-
125
-
25
5
45
5
80
10
130
10
4
-
10
-
8
-
16
-
30
-
50
-
100
-
5
8
5
16
5
30
5
70
5
120
20
-
40
-
70
-
120
-
2
60
1x1 2x1 2x1 2x1

1x2 2x2 2x2 2x2
-
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
2
60
10
-
10
-
10
-
10
-
10
-
YES YES YES
YES
EXTENDED COMMUNICATION
Small
Medium
Large
eXtra Large
30
70
140
Collaboration
30
70
140
Unified Communication
30
70
140
Mobility
30
70
140
Extended Office Users
For the Extended Communication service description refer to chapter 9 Extended

Communication Server.
2a-8
Description of the main Services

Hereafter the description of the advanced features enclosed in the OmniPCX Office packs,
nevertheless some features required additional software licenses.
For Extended Communication Suite refer to the chapter Extended Communication Server.
For Employee Efficiency
Directory and Dial by Name
The OmniPCX Office offers up to 3000 entries for names and abbreviated numbers in
the system directory. It is possible to call an internal or external user registered in
this directory by typing his/her name or initials.
Example on the Alcatel 4038 IP Touch Phone
Integrated Voicemail
The OmniPCX Office offers as standard a voice mail (by default 2 ports and 60 min
voice mail storage) enabling SMEs to spread its usage among most of its employees
and to make sure that customers are always welcome, even when people in the
company are not available either busy or not in the premises. (not available in the
First pack).
(see further details in chapter 7-Greeting and Call Centers)
2a-9
Personal Assistant
The Alcatel OmniPCX Office includes a Personal Assistant function available to all
users (except on the First pack). Based on the One number follow me principle, it
allows users who are away from their desks to give callers a choice of up to 5
destinations:
1.
2.
3.
4.
5.
Call
Call
Call
Call
Call
transfer
transfer
transfer
transfer
transfer
to the voice mail,

to the GSM number,
to the external number (e.g. home, ...),
to the internal number (secretary)
to the operator.
This flexible call re-routing function is ready to use and easy to manage, even from
outside of the company. It can be activated/deactivated and customized remotely.
The user can easily program his Personal Assistant selecting 2 to 5 options among
these choices. The option is presented to the caller when the number is fulfilled.
These voice prompts are pre-recorded and cannot be modified.
The call transfer is not supervised, i.e. once the call is transferred, if no answer,
message deposit is not possible on the voice mail.
Twinset or Multi-set
The Association of a 8 & 9 series or Reflexes phone (main) with a Mobile Reflexes
set or any other phones (secondary) provides:
One single directory number (number of the main set)
User-awareness of all incoming calls on the twinset - ringing or beep tone
One voice mail box for both sets, One forwarding activation/cancellation for
both sets
Manager / secretary filtering from both sets.
2a-10
PIMphony
PIMphony is a powerful and user-friendly PC Softphone. PIMphony Basic is delivered
with all OmniPCX Office for free, but there are also more advanced versions
specifically designed for assistants, teamers, and attendants.
(see further details in chapter 8-PIMphony)
Direct Inward System Access Transit
Thanks to the DISA Transit functionality, an external user can access the OmniPCX
Office for :
Remote access to some of the system features, for e.g. Forward his/her
telephone to another extension or GSM or the Phone at home
Provide external call for international number or a call in the private network.
Workgroups
The Alcatel-Lucent OmniPCX Office offers the possibility to create Workgroups (for
e.g. a Sales department) that you can reach with a single phone number. A series of
telephone lines is identified as a hunting group so that if one line is busy, the next
available line is used. Several functions are available:
Broadcast: to speak to the group of people at once on the sets loudspeakers

Pickup: to pick up the call of any person in the group
Unanswered call notification
Set monitoring to know the status of each set in the workgroup (Traffic and
Agent supervision depending on the type of set)
Temporary group: withdrawal and reconnection facilities.
Up to 50 groups can be created, including up to 32 subscribers per group.

Manager/Secretary functions
The Alcatel-Lucent OmniPCX Office also offers Manager/Secretary tandem functions:
managers and their assistants can supervise each others set.
Filtering key, activation from the managers and secretarys sets,

Multi-DDI/multi-keys management,
Selective supervision: the managers private line is not filtered.
2a-11
3-party conference
The OmniPCX Office offers the possibility handle two conference calls with 3
participants to share information, solve quickly some issues
Its very easy to establish a conference call, make a second call and press the
conference key on Alcatel-Lucent sets.
6-party conference (optional)
The OmniPCX Office offers a 6-party conferencing to organize easily conference with
5 participant and 1 master . This service is fully secured with password and code and
very easy to set-up with voice guidance. It is a cost-effective solution to have a
virtual meeting whatever the location.
Extended Communication (optional)
The Alcatel-Lucent Extended Communication server, formerly called Alcatel Eye-Box,
together with the OmniPCX Office platform, extends communication from business
telephony to unified communication, with collaboration and mobility services. This
global solution brings a complete communication offer for SME, on any device - 8&9
Series sets, WiFi and DECT handsets, cellular - any type of interface - Outlook,
PIMphony soft phone, Web interface - with Virtual Desktop and Mobile Virtual
Desktop, anywhere.
For Customer Satisfaction
Company Greetings
There are up to 8 integrated greeting messages (by default 4). The greeting is
managed by time range (lunch time, opening hours, open and closing days...) or for
busy extensions.
Music On Hold
The system provides music and/or a message on hold, while callers are waiting to be
put through. An implicit 16-second music on hold is included: Musicatel, (author:
Fabrice Lemercier). This music is free of rights (author, performing, ).
2a-12
For Management and Operations

Automatic Route Selection (ARS)
The ARS is an intelligent routing mechanism designed for multi-carrier and multi-site
environments to force the most cost-optimized route depending upon the dialed
number, and select an alternative path when the most appropriate is overloaded. ARS
is fully transparent for the user: the system automatically takes care of dropping
and/or adding the necessary digits (prefix, suffix, over-dialing, ...) to reach the right
carrier, without requiring the user to change his numbering habits. ARS is available
for any type of terminal connected on the OmniPCX Office.
ARS is invoked in all dialing modes:
Manual dialing,
Automatic dialing, (call keys, individual and common speed dialing, redial,
caller's repertory),
External forwarding.
ARS is programmable according to the time and day:
7 modes per time range (week, week-end, holidays for instance),
24 time ranges.
ARS is applicable:
To any type of trunk bundle (public/private),
Regardless of the type of media (analogue/digital),
To any type of call (voice/data),
To VoIP (toll by pass).
Direct and indirect accesses to carriers are provided (except for GAP and S0 sets in
indirect access only).
ARS overflow on busy carrier.
Number maximum of entries in the ARS table (number modification mechanism):
3000.
OmniPCX Office Management Console (OMC)
This integrated high-performance console allows easy management of all features of
the OmniPCX Office (Users parameters, Date and time, Collective speed dial,) on
a day-to-day basis and with a user-friendly interface.
(see further details in chapter 12-Management Tools)
2a-13
Remote Management OMC or Alcatel-Lucent 4760 MCS Edition

Thanks to OMC and the Secure Access Server (https connection), OmniPCX Office can
be easily managed remotely with no restriction and a highest bandwidth than the 2B
ISDN connection.
Furthermore, Alcatel-Lucent 4760 MCS Edition and the OMC integration provide a
powerful OmniPCX Office installed base management with pro-active maintenance
(IP alarm monitoring), delivered new services such as traffic analysis, Voice over IP
performance, . and finally delivers automatic customer reporting.
Call accounting over IP (optional)
The new on the fly metering is based on XML interface over IP. The call
accounting over IP allows the connection to a third party application (AAPP) and
provide metering reporting and/or analysis.
The call accounting over IP is an alternative to the former V24 interface module.
This features required a software license to activate the functionality.
NMC Tickets
OmniPCX Office allows to store up to 30 000 NMC tickets (1000 by default). The NMC
tickets provide information on each outgoing and incoming calls and are handle by
Alcatel-Lucent OmniVista 4760 Standard Edition in order to publish metering and
traffic analysis reporting.
2a-14
Optional Software Licenses

The Office Communication Suites have the capability to evolve as and when the company
decide to. Optional licenses can be provided:
To add user licenses
For Advanced users

For Analogue users
For IP users
Extended Office users
For on-site mobile DECT users
on-site mobile IP Touch Wifi users
Nomadic users
To extend features
Music on Hold
Voice Mail capacity and ports
Add system languages
Add Greeting messages
To add new features such as:
PIMphony Pro, Team and Attendant

Automated Attendant and Multiple Automated Attendant
6 party conference
OmniTouch Call Center
Internet services
OmniVista 4760
To open application Interface :
XML Web Services

CSTA & TAPI interfaces
2a-15
SECTION 2: OmniPCX Office Hardware

Introduction
Different hardware components designed by Alcatel-Lucent (CPU, interface boards and
daughter boards placed into specific modules,) host the OmniPCX Office software, which
will provide your customers with powerful communication services.
To facilitate the ordering process and help you build a solution that fits your customers
needs, Alcatel-Lucent provides:
Wall mounting, stackable or rackable cabinet (Unit and CPU): you just have to select
the most appropriate: Compact, Advanced or Premium Unit,
A large choice of interface boards: you combine them to personalize the companys
connectivity offer,
Unit and CPU boards
SERVICE LEVEL
We have created three hardware packs (including a central processing unit and an adapted
module) corresponding to different customer profiles :
The Wall mounting Compact Unit based on CPU-3m
The Advanced Units based on CPU-3m
The Premium Units based on the boosted CPUe-2 plus a Hard Disk
The Alcatel OmniPCX Office HARDWARE PACKS

+
For up to 200 users.
Rack modules (Alcatel Unit 1,2,3).
Stackable and rackable (into 19 rack)
Enhanced processing unit (CPU-e2)
For up to 200 users.
Hard disk.
Rack modules (Alcatel Unit 1,2,3).

Stackable & rackable (into 19 rack)
For 6 to 20 users.
Standard processing unit (CPU-3).
Native wall mounted cabinet.

Standard processing unit (CPU-3).
No noisy fan or visible cabling.
CAPACITY
2a-16
COMPACT Unit
The Compact Unit is perfect for advanced communication solutions for very small and small
businesses.
Module Type
Wall Mounted Cabinet
2 slots
1 dedicated CPU slot,

1 universal slot for Mixed board or others,
possibility to connect a mini-Mix daughter board
on the CPU-3m
External 12V AC/DC adapter,
Internal DC/DC converter,
Back-panel,
Removable cabling plastic cover.
Processing Unit Type

CPU-3m
Voice only CPU.
There is only one CPU per system.
2a-17
ADVANCED Units
The Advanced Units are perfect for advanced communication solutions for small and
medium businesses.
Module Type
Unit 1
3 slots:
CPU slot is dedicated,
2 universal slots (except SLI16-1).
Unit 2
6 slots:
5 universal slots.
Unit 3
9 slots:
4 universal slots,
The 4 other slots enclosed accept all the boards
except UAI16-1 and MIX board.
CPU-3m
Voice only CPU.
There is only one CPU per system.
2a-18
PREMIUM Units
The Premium Units are perfect for advanced communication solutions and above of all to
access Internet services and any value added applications requiring a Hard Disk.
Indeed, the choice of a Premium unit is mandatory
To boost Call Center applications when the company wants more than 10 agent
assistants, or/and more than 1 supervisor console,
To have more than 75 PIMphony users (and up to 200),
To access any Internet service.
Module Type
Unit 1
3 slots:
2 universal slots (except SLI16-1).
Unit 2
6 slots:
5 universal slots.
Unit 3
9 slots:
4 universal slots,
The 4 other slots enclosed accept all the boards
except UAI16-1 and MIX board.
CPUe-2 + Data Hard Disk
Enhanced Voice and Internet applications (There is
only one CPU per system.)
Up to 200 PIMphony users
Up to 32 PC agents (OmniTouch Call Center Office
2a-19
Interface Boards
A set of boards covers all the required interfaces according to the
customers needs. These boards are inserted on the chosen unit
to offer different communications ports and fully exploit the
potential of the OmniPCX Office system.
The features of the boards can be enhanced by associating other
boards and daughter boards.
Trunk Boards
BRA 2/4/8
ISDN access T0
DLT0
Modularity: 2/4/8
PRA
T2
T1 (Taiwan, Hong-Kong)
DLT2
DASS2 (UK)
PCMR2
APA 4/8, DDI 4
Analog trunk access
Power fail transfer: trunk line to analog
set
Country dependant
CLI-DSP
Signal processing for CLI on analog trunk
Line Boards
UAI 4/8/16-1
Digital interface board (Reflexes and 9
Series)
Modularity: 4/8/16
SLI 4-1/8-1/16-1
Analog interface board (standard analog
phones, fax, modem etc.)
Not on Compact Unit
Modularity: 4/8/16
2a-20
Mix Boards
MIX-1, AMIX-1
Line and ISDN trunk board:
2T0/4UA/4Z
4T0/4UA/8Z
4T0/8UA/4Z
To activate the mixed board a minimum

of one software license for mixed board
opening 1T0 or 2AT is required.
Line and Analog trunk board:

4AT/4UA/4Z
4AT/8UA/4Z
4AT/4UA/8Z
Mini-MIX-1 (for COMPACT only)
Line and ISDN trunk board:
2T0/0UA/2Z
2a-21
Voice over IP (VoIP) Daughter boards

To allow coding and transmission between an IP phone (or IP PIMphony) and the ISDN/PSTN
world (or a circuit extension of the company), Digital Signal Processors (DSPs) are required.
They are provided by the VoIP-1 daughter boards that connect:
for COMPACT Unit : Directly on the CPU-3m
for ADVANCED Units : Either directly on the CPU-3m or on Co-CPU-2
for PREMIUM Units (CPUe-2) : Only on Co-CPU-2
VoIP-1 on CPU-3m
On COMPACT and ADVANCED Units, CPU-3m
supports one daughter board:
VoIP4-1: VoIP daughter board 4 DSPs or
VoIP16-1: VoIP daughter board 16 DSPs.
VoIP-1 on CoCPU-2
A CoCPU-2 supports one daughter board:
VoIP16-1: VoIP daughter board 16 DSPs
(on PREMIUM and ADVANCED Units).
Note that up to 6 CoCPU-2 VoIP per system, which corresponds to an overall limit 96 DSPs
compression channels.
For instance, if you need 8 DSPs, you must buy:
VoIP8-1 (for CPU-3m) on COMPACT Unit and ADVANCED Unit,
CoCPU-2 + VoIP8-1 on PREMIUM Units.
Another example, if you need 12 DSP, you must buy:
VoIP8-1 (for CPU-3m) and CoCPU-2 + VoIP-4 on ADVANCED Unit or theVoIP16-1
connected on the CPU-3m directly, than the CoCPU-2 is not required
CoCPU-2 + VoIP16-1 on PREMIUM Units,
To interconnect the central processing unit and the co processing units, you need
the following daughter board :
SlanX4-1
CPU LANswitch to connect CPU-3m or CPUe-2
and CoCPU-2.
2a-22
LAN Switch Boards

OmniPCX Office offers LAN switch boards which can be integrated in any slot of OmniPCX
There 2 capacities available : a LANX16-2 board (16 ports) and a LANX8-2 board (8 ports)
LANX 8-2/16-2
Switch 100/1000 Base T
Auto-sensing 10/100/1000
Unmanaged: plug and play installation.
Store and forward mode: data is stored in a
buffer until it has been fully received and
checked to be error-free. This reduces the
number of bad packets.
Flow
control/congestion
management:
minimizes the amount of dropped packets by
sending out collision signals when the
receiving ports buffer is full.
Not on Compact Unit
It is possible to extend the network by cascading an external LAN switch (e.g.: OmniStack
6200) when:
The number of users increases and all ports of the LAN switch integrated are used.
The distance between the system and the device is more than 100 m.
100 meters
Ethernet LanSwitch
Processing Unit
OmniPCX Office
2a-23
System Expansion
On ADVANCED and PREMIUM Units, adding up to 2 rack modules can expand the system. Any
combination is possible : for e.g. Unit 3 + Unit 2 or Unit 2 + Unit 1).
System expansion is made possible by the MEX board
MEX
System expansion board, one per
additional module.
Connected to the CPU by means of the
HSL link.
Not on Compact Unit
Not on Compact Unit
HSL1 or 2
Multi-module inter-connection
Voice Services Expansion

With the XMEM128-1 daughter board or the Voice Hard Disk, it is possible to extend voice
services on COMPACT and ADVANCED Units (equipped with CPU-3m).
XMEM 128-1
Memory expansion for voice services
(up to 4 hours voice mail storage,
4 additional greeting messages,
2 additional Languages, )
Voice Hard-Disk
Memory expansion for enhanced voice
services (up to 200 hours voice mail
storage, automated attendant, audio
text, Record on line, NMC tickets, )
Auxiliary Functions
The AFU-1 daughter board enables to connect external loudspeakers, Public Address System
(PAS) and other audio equipments on the OmniPCX Office system.
AFU-1
Connections for Auxiliary functions
(Music On Hold :audio in/out, loop back,
mute), door phone, alarm
2a-24
Global Limits
Alcatel-Lucent OmniPCX Office Release 6.0
MAIN
EXPANSION
ABSOLUTE LIMITS
Compact
Unit
Rack
Unit 1
Rack
Unit 2
Rack
Unit 3
Rack1
Rack2
Rack3
Rack
Unit 1
Rack
Unit 2
Rack
Unit 3
Additional
Additional
Additional
Rack 1
+3
+2
Rack 2
+6
+5
0
1
+3
+2
+5
0
+20
+2
4
3
+2
+32
No
No
NA
Rack 3
+9
+8
Compact &
Advanced
Edition
Premium
Edition
System
Module Type
Wall
mounted
2
1
Slots (including CPU and MEX boards)

3
6
9
Free slots
2
5
8
1
Main processing unit
0
MEX boards
UAI16-1 boards
1
1
3
4
+1
0
SLI16/SLI16-1 boards
2
5
0
UAI16-1 + Mixed boards
1
2
5
4
+2
Mini-Mix board 2T0 / 0 UA / 2Z
1
0
0
0
0
Mixed board SWL opening 1T0 or 2 AT
6
8
20
16
+8
2
Co-processing unit (CoCPU-2)
0
1
+1
LANX 16
1
2
4
8
2
LANX 8 if no CoCPU on the Rack
0
2
3
4
2
1 (7)
2/ 1
3(7) / 2
VoIP daughterboards(1)
2 (7) / 1
16 (7) 32 (7) / 16
VoIP DSP
32 / 16
48(7) / 32
1
XMem128-1 daughter boards
1
Hard Disk
1
20 or 40 Gbytes
Hard Disk capacity
Users
250
Directory numbers (2)
200
Virtual terminals
200
60
160/90
Alcatel 8 Series and IP PIMphony (IP users)(1)
16
24
56
96
24
+56
Alcatel 9 Series and Reflexes terminals (3a)
22
28
56
96
28
+56
Alcatel 9 Series and Reflexes (3b) + Analog sets
Analog sets
10
16
32
80
16
+32
150/100
+20/ +50
50
120/54
H323 or SIP client (1)
Alcatel Terminals accessories
Add-on modules (10/20/40 keys)
8
10
40
60
+10
+40
3
Add-on module per terminals
Multi-UA
4
6
6
6
+6
+6
Plugwares S0, V24, Z
4
12
24
42
+12
+24
1
Plugware V24 metering
PIMphony Softphone
60/25/10
IP PIMphony media (*6)
PIMphony clients including IP PIMphony Media(*6) 75/25/10
2
PIMphony Attendant per OmniPCX Office
Mobility
DECT
120
DECT Mobile terminals
+4
IBS (remote feeding w/o splitter)
3
4
4
4
60
IBS Base station (remote feeding with splitter)
16
16
48
60
60
IBS (remote feeding with+w/o splitter)
16
20
52
60
60
IBS (remote + local feeding)
16
23
55
60
VoWLAN
120
Total number of Mobile IP users
1
Nb of SVP server per system
10 / 10 simultaneous calls
Nb of IP Touch WiFi handset with SVP server 10
20 / 20 simultaneous calls
Nb of IP Touch WiFi handset with SVP server 20
2a-25
+4
+5
+4
0
+16
+3
8
4
+3
+48
Up to 3 Rack
27
24
1
2
12
12
12
1/0
0
48
6
24
12
6
96
No
1
20 or 40 Gbytes
+96
+96
+80
200
236
236
196
150
+60
236/136/68
+6
+42
18
48
75/75/10
75/75/10
200/25
200/25
12
60
60
60
This document give the maximum limit

for each element.
Trunks
Analog NDDI trunks
Analog DDI Trunks
Primary Rate physical Access (T1+T2+DLT2)
ISDN physical accesses (T0+T2+T1+DLT0+DLT2)
T1 CAS/CCS Access (US only)
PCM R2
IP trunks H323 or SIP (1)
Total channels (NDDI, DDI, PCM, T1, T2, T0, IP)
Data ports
LANX-2 switch boards (4)
Free LANswitch ports (5)
Call server
Voice mail ports
Voice mail storage
w/o additional material
with Xmem 128
with Hard Disk
Greetings
Languages
Multiple Automated Attendant
Directory entries
Abbreviated numbers
System Music on Hold
Customisable Music on Hold
Music on Hold with Hard Disk
Multiple EDN per S0
ARS entries
Account code
Metering tickets
NMC tickets with Hard Disk
Groups (Hunting/Broadcasting/Pick-up)
Attendant group
3 party Conference
6 party Conference
ISDN RAS 2 x 64kbps with Hard Disk
ISDN RAS with CoCPU-2 + Hard Disk
OmniTouch Call Center Office
Easy Contact
Welcome Office
Welcome Office Pro
Total Simultaneous agents
Total Agents groups
Statistics
Agent Assistant
Supervisor Console

MAIN
EXPANSION
ABSOLUTE LIMITS
Compact
Unit
Rack
Unit 1
Rack
Unit 2
Rack
Unit 3
Rack
Unit 1
Rack
Unit 2
Rack
Unit 3
16
16
32
32
+8
0
+1
+16
+16
+3
10
+2
+1
+32
120
+32
+32
+3
+4
+56
+4
+56
0
1
8
1
3
10
3
1
8
38
24/16
54
40/32
90
40/32
120
+24
1
14
2
28
4
56
8
112
+2
+28
Compact &
Advanced
Edition
Premium
Edition
72
72
9
10
5
3
96
120
+48
12
168
up to 8
No
60 min
60 min & 4 hours
60 min & 4 hours & 8 hours & 200 hours
from 4 to 8
from 2 to 4
4 languages - 5 trees - 3 levels -100 voice prompts
5000
2200
16 sec
2mn
10 mn
98
3000
250
1000 tickets
30000 tickets
50 with up to 32 subscribers in each group
8 with up to 8 attendants in each group
3 simultaneous 3-party conferences
1 simultaneous 6-party conferences
2 x 64kbps
16 x 64 kbps
5 simultaneous agents and 8 agent groups
10 simultaneous agents and 8 agent groups
20 simultaneous agents (expandable up to 32) and 8 agent groups
32 on Welcome Office Pro
8
Yes
10
1
32
4
Internet Services :
Shared Internet access
No
Internet users
Web Communication Assistant users
Web caching capacities
E-mail boxes
E-mail storage capacities
Intranet web server capacity
File server
Simultaneous PPTP/IPSec remote workers (VPN)
Lan-to-Lan networking (IPsec)
No
No
No
No
No
No
No
No
No
2a-26
128 kbps/
10 Mbps
200
25
1,5 Gbytes
200
10 Gbytes
200 Mbytes
4 Gbytes
50
50
This document give the maximum limit

for each element.
Compact
Unit

MAIN
EXPANSION
ABSOLUTE LIMITS
Rack
Unit 1
Rack
Unit 2
XML Web Services

My Phones Web services users
My IP Touch XML services
My Management
My Messaging
Application Interfaces
CTI clients - TAPI 2.0 for AAPP
TAPI 2.0 server monitorings for AAPP
TAPI 2.1 server sessions
TAPI 2.1 server monitorings
CSTA server sessions
CSTA server monitorings
TAPI 2.0+ 2.1+CSTA server sessions
TAPI 2.0+ 2.1+CSTA server monitorings
CSTA client desktop sessions
CSTA client desktop monitorings
Rack
Unit 3
Rack
Unit 1
Rack
Unit 2
Rack
Unit 3
Compact &
Advanced
Edition
Premium
Edition
30
30
30
30
25
50
25
236
25
236
75
250
200
500
25
25
(1) 120/80 : the first digit corresponds to the LIMITS on Advanced Edition, the second on Premium Edition
(2) Number of subscribers includes all terminals and virtual users, 13 auxiliary ports (VMU, Internet access, Remote access),
main operator terminal number
(3a) directly connected without Multi-UA enabler
(3b) Including 9 Series & Reflexes terminals connected on Multi-UA enabler
(4) Including 1 LANX8-2 board max
New compare to release 5.1
(5) Last uplink port reserved for external switch connexion
(6) 60/25/10 : first number is LIMITS using HTTP with a Hard drive,the second is using HTTP without hard disk and the third is using HTTPS
(7) Including VOIP-16-1
2a-27
SECTION 3: Extended Communication

Server Hardware
The Extended Communication Server is based of Linux servers (Kernel 2.6.14 fedora
core4). Three different hardware platforms are available providing the same level of
service and features with different capacity ranges depending on the company needs
(number of employees or level of traffic)
Extended Communication Server Compact Edition:

Fan-less desktop platform for companies of up to 25 employees
Kernel 2.6.14 fedora core4
Processor Via 1.5 GHz
512 Mb RAM
1x160 Gb HDD SATA 7200 rpm
2 Ethernet cards 10/100 Mb/s
3rd Ethernet card
2 PCI slots
4 USB 2.0 ports
1 console port
1 VGA port
1 parallel port
Options : WIFI card
Extended Communication Server Premium Edition 160:

Powerful, and high performance platform for SME/SMB of up to 60 employees.
Processor PIV Hyper threading 530 3.0 GHz
2 x 512 Mb RAM
2x160 Gb minimum - SATA 150 7200 rpm RAID1
3 Ethernet cards 2 x 10/100/1000 Mb/s
1 PCI slot
2 USB ports (2.0)
1 CDx24/ DVDx8
1 console port
1 VGA port
1 parallel port
3rd backup disk bundling 160Gb minimum
Options: 1 Gb additional memory
2a-28
Extended Communication Server Premium Edition 400:

Powerful, and high performance platform for SME/SMB of up to 250 employees.
Processor PIV Hyper threading 530 3.0 GHz
2 x 512 Mb RAM
2x400 Gb HDD - SATA 150 7200 rpm RAID1
3 Ethernet cards 2 x 10/100/1000 Mb/s
1 PCI slot
2 USB ports (2.0)
1 CDx24/ DVDx8
1 console port
1 VGA port
1 parallel port
3rd backup disk bundling 400 Gb
Options: 1 Gb additional memory
Environment
The hardware is ROHS compliance : Restriction of certain Hazardous Substances in
electrical and electronic equipment
Global limits
The Extended Communication Server Global limits are available on a separate document on
the Business Partner Web Site.
2a-29
SECTION 4: IP Infrastructure Hardware

Introduction
Alcatel-Lucent provides Small and Medium Businesses with high-performance and affordable
Ethernet switching equipment to deploy Power-over-Ethernet and true plug-and-play
connectivity for IP phones, WLAN access points and other campus networking devices.
The OmniStack 6200 is the first of a series of wired and wireless, highly available, and
secure IP infrastructure equipment.
OmniStack LS 6200 (OS-LS 6200) Family

The OmniStack 6200 switches are 10/100 Fast Ethernet switches that provide advanced
services for small to large IP infrastructure deployment. They support advanced quality of
service and security for triple play applications (outstanding data, voice and video
quality) in a secure environment with advanced user and traffic classification capabilities.
A compact, one rack-unit (1 RU) height form factor, all in one stackable design, and a
comprehensive set of features makes the OmniStack 6200 family perfect for the following
applications:
Small Enterprise workgroup connectivity
Large Enterprise LAN wiring closets
Edge deployments and branch offices
Ubiquitous power over Ethernet
Beyond the Fast Ethernet ports, every OmniStack-LS 6200 switch comes complete with two
10/100/1000 copper ports. This ports can be used with standard Ethernet cables for either
fault-tolerant stacking with other 6200 unit or as standard Gigabit ports in a standalone
configuration. It doesnt stop there; each OS-LS 6200 switch also comes with two additional
Gigabit combo ports that provide gigabit access for upstream connectivity to the network or
to high-speed servers.
A stack of OmniStack 6200 can consist of a maximum of to 8 switches. A stack can go up to
384 10/100 fast Ethernet ports and 16-gigabitports. The management of the stack is made
easy through the concept of virtual chassis, where the full stack, for ease of management
purposes, has one unique IP address and behaves as a single chassis.
2a-30
Six Alcatel-Lucent OmniStack 6200 models are currently available:
OS-LS-6212
12 10/100 RJ-45 ports
Two 10/100/1000 RJ-45 ports
Two combo ports
OS-LS-6212P
12 10/100 RJ-45 ports with power over Ethernet
Two 10/100/1000 RJ-45 ports
Two combo ports
OS-LS-6224
24 10/100 RJ-45 ports
Two 10/100/1000 RJ-45 ports
Two combo ports
OS-LS-6224P
Two 10/100/1000 RJ-45 ports
Two combo ports
OS-LS-6248
48 10/100 RJ-45 ports
Two 10/100/1000 RJ-45 ports
Two combo ports
OS-LS-6248P
Two 10/100/1000 RJ-45 ports
Two combo ports
The OmniStack 6200 switches deliver network intelligence; improve security for users while
simultaneously reducing operating expenses, capital expenditures, training, and day-to-day
management costs.
2a-31
Selling the value of OmniStack 6200

OmniStack high availability value
The OmniStack 6200 comes with a rich set of features that improves the stack availability. .
The switch itself supports power supply redundancy.
Setup as a (virtual) chassis in a stack, the first switch becomes the manager of all switches,
while the second is standby to become manager. The connection of the switches in the
stack is via a daisy chain where breaking this loop (chain) will be automatically redirect
traffic to preserve existing data connections.
At the network element interworking level, the OmniStack supports many layer 2 standards
that help rapid network re-convergence: : IEEE 802.1w Rapid Reconfiguration spanning tree
protocol, IEEE 802.1s Multiple instance Spanning Tree Protocol, IEEE 802.1D Spanning Tree
Protocol, IEEE 802.3 Link Aggregation Control Protocol.
OmniStack 6200 security value
The OmniStack 6200 is secure out of the box with the security by default setup. Initially, for
management, all TCP and UDP ports are closed except the console port. The OmniStack
6200 contains the latest software code against Denial of Service and other similar attacks.
Last, but not least, the OmniStack 6200 can provides authentication of end systems through
mac-addresses and IEEE 802.1X supplicants and authentication of network managers via
RADIUS and TACACS support.
OmniStack 6200 manageability
The OmniSwitch 6200 provides three ways of management:
- An industry standard CLI provides the telnet (SSH) and console mode of configuration
- A web interface for configuration with HTTP(s)
- SNMP v1, v2c and V3 support for network management systems
2a-32
Detailed hardware description
Front and rear panel (10/100 BASE-TX ports vary per model)
The OmniStack 6200 is stackable; up to 8 switches per stack in a ring or a daisy chain
topology as shown below. Doing so, a stack can have up to 384 100BaseT and 16
1000BaseT/FX Ethernet ports. The following depicts an example of 96 Ethernet user ports in
a stack configuration with OmniStack LS-6224.
2a-33
OmniStack 6200 extensions

The OmniStack 6200 supports optical fiber connectivity by plugging in Small Form factor
Pluggables (SFP). Each 6200 can accommodate two SFPs. The type of SFP is dependent on:
Speed
Optical cabling type
Distance to be covered
Gigabit Ethernet Transceiver (SFP MSA)

1000BASE-SX Gigabit Ethernet Transceiver (SFP-MSA)
Support Multimode fiber over 850 nm with LC Connector
Supports 62.5/125mm MMF up to a maximum distance of
300m or 50.0/125mm up to a maximum distance of 550m
Gigabit Ethernet Transceiver (SFP MSA)
1000BASE-LX Gigabit Ethernet Transceiver (SFP-MSA)
Supports single-mode fiber over 1300nm wavelength with
LC connector.
Supports 9/125mm SFM up to a maximum distance of
10km
SFP-100-LC-MM
100BASE-FM short haul multimode 62.5/125m and
50/125m fiber,
Supports distances up to 2km;
Uses LC connectors, full duplex
SFP-100-LC-SM15
100BASE-FS long haul single mode 9/125m fiber,
Supports distances up to 15 km;
Uses LC connectors, full duplex
OS-LS-62BP
OS-LS-6200 modular AC backup power supply to non-PoE
switch. Ships with chassis connection cable.
OS-LS-62BP-P
OS-LS-6200 modular AC backup power supply. Provides
backup power to one OS-LS-6200 PoE capable switch.
Ships with chassis connection cable.
2a-34
OmniStack 6200 configuration guide

Scoping the needs
The OmniStack 6200 fits perfectly an environment to interconnect multiple Ethernet
devices from a single or distributed connection point.
The basic requirements to set-up a LAN from 12 to 200 ports are:
Is there a central concentration point for all end systems?
o How many ports?
Are there multiple decentralized concentration points for all end systems?
o How many ports?
o What type of cabling is between decentralized concentration points?
Copper
Fiber, Single Mode or Multi Mode
Is there a need to provide Power over Ethernet?
o For Wireless Access Points
o For IP Phones
o For other powered Ethernet devices
Example of putting products in front of the needs
Example 1:
Starting Point
Single concentration point
1 OmniPCX Office with VoIP (with Fast Ethernet Adapter)
6 IP-Touch (With Fast Ethernet Switch)
1 File and Mail Server (with Gigabit adapter)
1 Internet modem (with Fast Ethernet adapter)
6 Personal Computers (connected to the IP-Touch)
Calculation:
Total: 1 Gigabit, 2 Fast Ethernet and 6 Fast Ethernet PoE connections
Setup:
Single device: the OmniStack LS-6212P
4 Gigabit ports
12 Fast Ethernet POE connections supporting PoE and non-PoE devices
Leaves 3 Gigabit connections and 4 Fast Ethernet ports for future use
2a-35
Example 2:
Starting Point
Single concentration point
30 IP-Touch (with Fast Ethernet Switch)
1 File Server (with Gigabit adapter)
1 Mail Server (with Gigabit adapter)
1 Application Server (with Gigabit adapter)
30 Personal Computers (directly connected)
Calculation:
Total: 3 Gigabit, 32 Fast Ethernet and 30 Fast Ethernet PoE connections
Setup:
There is no OmniStack model with more than 48 Fast Ethernet ports. In this case two units
will be stacked allowing it to act as a single Ethernet switch.
A stack of two OmniStack LS-6248 has:
4 Gigabit ports
o In order to stack the units two Gigabit ports on each switch or interconnected
using standard RJ45 cables
96 Fast Ethernet POE ports supporting PoE and non-PoE devices
Leaves 1 Gigabit connection and 36 Fast Ethernet ports for future use
Stack with off-the-shelf RJ 45 patch cables
2a-36
Example 3:
Starting Point
Three (one main and two secondary) concentration points
o Main Point
1 File/Mail Server (with Gigabit adapter)
1 Mail Server (with Gigabit adapter)
o Secondary Point A
o Secondary Point B
Interconnection based on Single Mode optical Fiber at Gigabit Speed
Calculation:
Main Point
o Total: 2 Fiber Gigabit, 2 Gigabit, 2 Fast Ethernet and 6 Fast Ethernet PoE
connections
Secondary Point A
o Total: 2 Fiber Gigabit and 6 Fast Ethernet PoE connections
Secondary Point B
o Total: 2 Fiber Gigabit and 6 Fast Ethernet PoE connections
Setup:
Main Point
OmniStack LS-6212P
o 4 Gigabit ports, two occupied with Gigabit SFP LX-type
o 12 Fast Ethernet POE connections supporting PoE and non-PoE devices
Secondary Point A
OmniStack LS-6212P
o 4 Gigabit ports, one occupied with Gigabit SFP LX-type
Secondary Point B
OmniStack LS-6212P
o 4 Gigabit ports, one occupied with Gigabit SFP LX-type
2a-37
OmniStacks equipped with SFP 1000 BASE-SX
Alcatel-Lucent OmniAccess Wireless infrastructure

The Alcatel-Lucent OmniAccess Wireless infrastructure provides data infrastructure for WiFi
and Voice over Wifi.
The full description of OmniAccess controller and Access Points are available in chapter 4
On-Site Mobility / Section 4
2a-38
SECTION 5: Order Processing

Introduction
The OmniPCX Office offer structure, with their Communication suite and the 3 different
platforms, provides a high level of flexibility to perfectly adapt the solution to the
customer needs.
Furthermore, Alcatel-Lucent can deliver the OmniPCX Office within 3 modes choose :
Order with integration thanks to Alcatel-Lucent Integration Service
Order without integration
Order in Stock mode
Stock Mode and Alcatel-Lucent Integration Services

In the Alcatel-Lucent Office Communication Solution Global offer catalog, all hardware
units are available in stock mode except the Extended Communication Server. The hardware
could be order in large quantity for the stock and all software communication suites,
software licenses order just before the installation or order in the BULK account.
And of course, its still possible to order a complete customer configuration. Thanks to
Alcatel-Lucent Integration Service, the OmniPCX Office is ready to install with the
integration of all boards, the software is downloaded according to the country specificities
(languages, voice messages and numbering plan) , the software licenses are download and
could be deliver directly to customer premise for the installation.
There are 4 different Alcatel-Lucent Integration Service (AIS)
AIS for Compact Edition
AIS for Advanced/Premium Unit 1
AIS for Advanced/Premium Unit 2
AIS for Advanced/Premium Unit 3.
The Extended Communication Server is, by default, provided with the Integration Service.
2a-39
Quotation Tools
The ACTIS structure follows the commercial tools structure (sales
companion, solution guide) in order to simplify the quotation.
The ACTIS sheets are the following :
Ready to sell & Promotion
Base Solution
build the offer
Employee efficiency
choose the sets and applications
Customer Satisfaction
choose the applications
Smart Operation
choose the applications
Services
select the kind of service
Advanced menu
for expert and for fine-tuning
Summary
description of the complete
solution
The ACTIS for Office Communication Solution integrates all items needed to provide an endto-end solution to the end-customer:
OmniPCX Office
Sets and applications
Extended Communication Server
Data products
A ready-to-use Actis 11.1 with price and catalogue pre-downloaded, are available on the
Business Partner Web Site.
And the last but not the least, you will be able to edit and customized the customer
proposal according to the quotation made for your customer.
2a-40

02a Global Offer 07

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Chapter 2a: Global Offer

SECTION 2 : OmniPCX Office Hardware..........................................a-14

SECTION 3: Extended Communication Server Hardware.....................a-26

SECTION 4: IP Infrastructure Hardware..........................................a-28

SECTION 5 : Order Processing......................................................a-37

Stock Mode and Alcatel-Lucent Integration Services..........................................a-37

Desktop users TMD and IP

Furthermore, Office Communication Solutions can deliver Softphone thanks to

SECTION 1: Office Communication Suites

the First pack, which provides advanced telephony without voicemail,

With the integration of Alcatel-Lucent Extended Communication Server, the Office

Description of the Packs

Extended Communication Pack:

Extended Communication Pack

1x1 2x1 2x1 2x1

YES YES YES

Extended Office Users

For the Extended Communication service description refer to chapter 9 Extended

Description of the main Services

to the voice mail,

Broadcast: to speak to the group of people at once on the sets loudspeakers

Up to 50 groups can be created, including up to 32 subscribers per group.

Filtering key, activation from the managers and secretarys sets,

For Management and Operations

Remote Management OMC or Alcatel-Lucent 4760 MCS Edition

Optional Software Licenses

For Advanced users

To add new features such as:

PIMphony Pro, Team and Attendant

To open application Interface :

XML Web Services

SECTION 2: OmniPCX Office Hardware

Unit and CPU boards

The Alcatel OmniPCX Office HARDWARE PACKS

Rack modules (Alcatel Unit 1,2,3).

Standard processing unit (CPU-3).

Native wall mounted cabinet.

1 dedicated CPU slot,

Processing Unit Type

To activate the mixed board a minimum

Line and Analog trunk board:

Voice over IP (VoIP) Daughter boards

LAN Switch Boards

Not on Compact Unit

Voice Services Expansion

Slots (including CPU and MEX boards)

This document give the maximum limit

Alcatel-Lucent OmniPCX Office Release 6.0

This document give the maximum limit

Alcatel-Lucent OmniPCX Office Release 6.0

XML Web Services

SECTION 3: Extended Communication

Extended Communication Server Compact Edition:

Extended Communication Server Premium Edition 160:

Extended Communication Server Premium Edition 400:

SECTION 4: IP Infrastructure Hardware

OmniStack LS 6200 (OS-LS 6200) Family

Six Alcatel-Lucent OmniStack 6200 models are currently available:

Selling the value of OmniStack 6200

Detailed hardware description

OmniStack 6200 extensions

Gigabit Ethernet Transceiver (SFP MSA)

OmniStack 6200 configuration guide

Stack with off-the-shelf RJ 45 patch cables