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Chapter 9: Extended Communication

Server

Overview...............................................................................10-3
SECTION 1: Collaboration...........................................................11-4
Virtual Desktop................................................................................................12-4
Web-mail..........................................................................................................13-5
Calendar..........................................................................................................14-5
Contacts..........................................................................................................15-6
Bookmarks.......................................................................................................16-7
News................................................................................................................17-7
File sharing......................................................................................................18-7
Telephony........................................................................................................19-8
Alcatel-Lucent Outlook Connector................................................................20-8

SECTION 2 : Unified Communication.............................................21-9


Introduction.....................................................................................................22-9
Services available with the Unified Communication........................................23-9

SECTION 3: Mobility................................................................24-10
Mobile Virtual Desktop...................................................................................25-10
Emails............................................................................................................26-10
Calendar........................................................................................................27-10
Contacts........................................................................................................28-11
Telephony......................................................................................................29-11
Mobile devices minimum requirements.........................................................30-11

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SECTION 4: IT services.............................................................31-12
Introduction...................................................................................................32-12
Network Functions.........................................................................................33-12
Security functions..........................................................................................34-12
File & Print Server..........................................................................................35-12
Mail server.....................................................................................................36-13
Third Party Applications.................................................................................37-13

SECTION 5: Serviceability.........................................................38-14
Backup...........................................................................................................39-14
Restore..........................................................................................................40-14
Auto update...................................................................................................41-15
Hosting and Database Pack...........................................................................42-15

SECTION 6: Administration Interface...........................................43-16


SECTION 7: Feature list............................................................44-17

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Overview
Today SMBs want to increase their employees productivity and reactivity by giving
them communication and collaboration services they can use when on the move. Each
person must be able to benefit from his or her professional environment for sharing
information and communicating, whether they are in the office or traveling. Now you can
access your e-mail, manage your diary, share your contacts, consult your files and use
business communication services, wherever you are.
The Extended Communication Server is a solution for communication, collaboration
and complete, simple mobility to meet the essential needs of SMBs.

With Alcatel-Lucent Extended Communication Server, SMBs employees benefit from :


Collaboration tools
Shared and secured Internet access, shared calendar, personal, group and company
contacts management, file sharing
Unified communication
Enrich e-mail with voice mail notification, click to call from the contact, manage the
telephone services (voice mail, call forwarding, personal assistant)
Mobility
allows nomadic employees to access their business critical data using mobile devices
supporting GPRS, Edge, UMTS or Wifi.
Easy to
deploy and install,
integrate in an existing environment
Automatic online-update
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SECTION 1: Collaboration
The collaboration service provides a set of functions for sharing corporate information:
email, contacts, calendars, files and Internet bookmarks. The shared data can be organized
at different levels: users, groups and company. The collaboration services can be accessed
via interfaces adapted to the different business situations.

Virtual Desktop
The Virtual Desktop is the main user interface

through which it is possible to access all services


provides on the Extended Communication Server.
The full web based interface is very easy to use
and can be accessed from anywhere at anytime on
different devices such desktop PC, Laptop, PDA
smart phones and all other devices connected to
the Web using any web browser.
The Virtual Desktop is available for all users of the
directory and comes in addition to usual tools
(Windows usage to access shared directories,
Outlook)..
Main characteristics and features:

Secured and authenticated access (SSL)


User selectable work language (English, French, German, Spanish, Italian)
Web mail Messaging System (Unified messaging)
Personal and shared calendar management
Personal, group or company contacts list
Bookmarks
Calendar & Contacts Synchronization (with Outlook Connector)
Access to the company information (News)
Personal, group or company files sharing
Search Engine
Access to telephony functions (forward management, nomadic mode)

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Web-mail
The Web-mail enables to access your
emails from any internet device that is
connected to the Web using any web browser.
All email functionalities are available. You can
do all what you need on your email interface
without any heavy software and even specific
device, thanks to the Web-bases interface. Only
internet access is needed to use it or deploy
new users accounts.
Functionalities
-

Mail filtering
Folder management
Mail forwarding and Out of office management
Other external mail boxes synchronization.

Calendar
The shared calendar allows to create events (meeting,
appointments..) and share them with your colleagues and
collaborators or delegate to your assistant. You can
access your calendar add, remove any event anytime
from anywhere thanks to the Web-bases interface.
Event creation:
Using your Calendar you can create private or public
appointments and invite other contacts who will be notified by
email and even in their own calendar. They have the
possibility to accept or reject the invitation.

Visibility:
You can share your calendar with other users who can see your availabilities. You can also organize
views, and colors in order to customize your calendar.

Layers:
It is possible to use the Layers which are useful for displaying other users events in your own
calendar (Different colors for all users)

Outlook synchronization:
Using Outlook Connector you can synchronize your calendar with your Outlook calendar. You can
keep up-to-date information whether you use Outlook or Virtual Desktop Calendar.

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Contacts
Different contact lists are available on your
Virtual Desktop (Personal contacts list,
group contact list and company contact list)
The company directory is also available on
the contact interface.
The web based interface is very useful when
you are mobile and need to keep in touch
which your contacts.

Outlook synchronization:
Using Outlook Connector you can synchronize your contacts lists with your Outlook
contacts lists. This solution allows to access your contact lists in connected or
disconnected mode to maintain your data up-to-date.
Click to mail
You can select one or several contacts
from your contact lists and send them an
email
Click to Call
If a contact has his telephone number
available, you can click on it and initiate
the call by using the Click to call
window. The call is then done through the
OmniPCX Office Communication Server.

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Bookmarks
This service allows to bookmark your favorite
sites and be able to access them from
anywhere as the information is stored on the
server and not on the PC. Your bookmarks
are organized by category and you have the
possibility to create personal bookmarks,
group bookmarks.

News
This module enables people from the
company to get access to information that
is provided through their Virtual Desktop.
This information is published by the news
administrator. This information can be
provided only for a group or for the whole
company.

File sharing
The file sharing service allows to exchange
files through the Virtual Desktop. By
uploading and downloading files. This is a
very powerful collaboration tool that can
be deployed on any browser connected to
internet.
Management of personal, group and
company files
A progress bar is visible to alert the user
about the disk space used

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Telephony
The telephony options allows to access and manage
remotely your office phone set :
- Calls forwarding
- Nomadic mode configuration
- Unified messaging (Voice-mail notification).

The modification of these options is immediately


taken into account by the OmniPCX Office
Communication Server.

Alcatel-Lucent Outlook Connector


Your solution for collaboration with Microsoft
Outlook Alcatel-Lucent Outlook Connector is an add-on
module for Microsoft Outlook that lets you use Microsoft
Outlook to easily access and share the contacts and
calendars stored on the Alcatel-Lucent Extended
Communication Server. When Alcatel Outlook Connector is
installed, a new toolbar lets you select and manage the
contacts and calendar folders on the Alcatel-Lucent
Extended Communication Server directly from Microsoft
Outlook.
As well as providing access to your email, you can easily
share calendars and address books and also schedule
meetings.
The synchronization function lets you use Microsoft
Outlook when you are away from your desk you just need
to re-synchronize your work with the Alcatel-Lucent
Extended Communication Server once you are back at your
desk.
This makes Alcatel-Lucent Outlook Connector the ideal complementary solution to the Extended
Communication Server web Virtual Desktop for users who prefer to use the Microsoft Outlook
client or when an Internet connection with the Extended Communication Server is not available.

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SECTION 2: Unified Communication


Introduction
The Unified Communication service is a unique voice/data convergence solution for SMEs based on
the transparent integration of the Alcatel-Lucent Extended Communication Server and AlcatelLucent OmniPCX Office Communication Server.
On one hand, the Unified Communication service provides integration of the communication
services for Extended Office users such as unified messaging with voice mail email, one click
calling from Extended Communication Server contacts, remote management of the OmniPCX
Office telephone or mobile mode options from the Virtual Desktop or Mobile Virtual Desktop.
Furthermore, by integrating the Alcatel-Lucent PIMphony for OmniPCX Office software in native
mode and facilitating its deployment over the corporate LAN, the Unified Communication service
offers all the benefits of computer and telephone interaction to improve and increase corporate
performance.
Nomadic

+ PIMphony Team

Services available with the Unified Communication


The Unified Communication service allows the Extended Communication Server to detect and
dialogue automatically and transparently with the OmniPCX Office present on the same LAN.
By associating an internal extension number on the Alcatel-Lucent OmniPCX Office with a user on
the Extended Communication Server, the user can also access additional services in the Virtual
Office:
Unified messaging with notification of incoming voice mails and possible transfer of the
message to the e-mail application as a .wav attachment.
Transfer of calls to voice mail, another extension number or a personal assistant.
Changing the extensions password.
Configuration in mobile mode, meaning that the office extension number can be replaced
with an external or mobile number.
Mobile users are able to make calls using the OmniPCX Office Communication Server from
outside the enterprise and can also answer calls from the mobile device.
The Click-to-call function can be used to make or close calls from the Virtual Office.

Download the Alcatel- Lucent PIMphony Team application

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SECTION 3: Mobility
Mobile Virtual Desktop
The Mobile Virtual Desktop offers the complete Office
environment on the mobile devices (Smart phones, PDA ..). This
module enables mobile workers to keep in touch with their office
and their daily working environment. No need of specific software
to deploy the solution as it is web based through a secured access
connection (SSL 128 bits ).

Connection modes : GPRS, UMTS, WiFi


Supported mobile phone : WAP 2.0
Full features available on the road
-

Emails
Calendar
Contacts
Telephony
Business phone forwarding
Nomadic mode activation and use

Emails
The Web-mail provided on the mobile devices is very efficient and useful when you are on
mobility. It allows to keep in touch with your business and access to your emails anytime and
manage your mail.

Calendar
Access to your shared calendar everywhere. You can modify or delete event, configure the display
of your events and you have the possibility to accept or reject events. Scheme (2)

Scheme 1

Scheme 2

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Contacts
Keep your contact lists always available and up-to-date on your mobile. You can create new
contacts (Personal, company, group) and delete or modify existing contacts. When clicking on a
particular contact you can send him email (click to mail) or give him a call (click to call). Scheme
(3)

Telephony

The Mobile Virtual Desktop is a very powerful tool for all your collaboration needs
but it also provides the capability to configure your office device options remotely. Scheme
(4)
Gives access to the nomadic configuration and activation.
Gives access to the office phone set forwarding options. You can forward to your voicemail, to external / internal number or personal assistant.

Gives access to the Voice-mail notification options.


Use this button to initiate a call using the Click to Call option.
Hangs-up the call initiated by the Click to Call

Scheme 3

Scheme 4

Mobile devices minimum requirements


Cover a large range of mobile devices from entry level feature smartphones up to full featured
Pocket PC.
Browser WAP 2.0 compatible
Mid to large display
Typical Smartphone screen size 176 x 180 pixels
Typical Pocket PC screen size 240 by 320 pixels
Audio capability to play .WAV (*) files (for unified messaging)

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SECTION 4: IT services
Introduction
The Extended Communication Server includes all IT components required to deploy
an SMB enterprise network and setup a secured and reliable working environment providing
shared resources in order to increase productivity. IT services are included on each platform
and provide system base, easy remote management, backup, update and allows easy
management of the companys network (LAN, WAN, DHCP server, VPN,). It also includes
shared and secured Internet access with firewall, authenticated proxy and Web hosting.

Network Functions

For a quick and easy deployment of the enterprise network with a shared Internet access
-

Set-up of wired and wireless LAN


DHCP server allowing dynamic & static Addresses allocation
DNS server: Primary & Secondary zone management

Security functions
For a secure Enterprise Network, Virtual Networks deployment and remote workers
connections:
-

Firewall (IP-tables) with an easy to use configuration Interface


Advanced firewall configuration
Network Address Translation (NAT)
Authenticated Proxy by user
IPSEC and PPTP VPN server

File & Print Server


To share files and printers on the enterprise network. Sharing enterprise resources is a
simple and effective means of cutting costs.
-

Based on Samba
Workgroup or Primary Domain Controller (PDC)
File sharing per user, group and company
Access rights management

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Mail server
The Extended Communication Server includes a powerful mail server which meets to
SMB/SME email communication needs. Main messaging protocols are supported : SMTP,
POP3 and IMAP4. It is possible to manage mail size and quotas per user management and
use aliases and distribution lists. A statistic module is also available to monitor messaging
activity through useful statistic reports and analyses.
To increase security for inbound and outbound messaging Extended Communication Server
provided also solutions for mail content filtering :
Clam Antivirus : Checks mails, attached files and files in user directories to stop
viruses
SpamAssassin Anti spam : Checks e-mails for spam detection with customized
rules
Grey lists management (anti spam)
TLS support for IMAP, POP and SMTP
Relay authorization with authentication, IP filtering..

Third Party Applications


Anti-virus option
Kaspersky Labs anti-virus software to protect incoming and outgoing e-mail and documents stored
in Alcatel-Lucent Extended Communication Server
Centralized protection in addition to workstation protection. Be protected against viruses before
they reach the users' stations.

Internet access filtering option


Optenet filtering software to control Internet access use.
Optimize your bandwidth, guarantee business-centric use of the Internet and ensure your company
is legally protected.

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SECTION 5: Serviceability
Backup
In order to increase data security and integrity, the Extended Communication Server includes a
solution of data backup and restore.

Two backup modes are available:


1. Total Back-up: Whole system hard-disk content is copied, encrypted and archived (ghosting)
2. Differential Back-up:
Delta Back-up between current status (n) and last Back-up operation (n-1) :
First initial Total Back-up is required before going on with differential Back-up(s)
Back-up means
It is possible to backup data on different means

Samba Shared File Server


3rd internal hard disk (Premium edition
External USB hard-disk
Online FTP SSH (remote)

Backup profiles
It is possible to create Backup profiles to define backup options.
It is possible to set :

Back-up type (Total / Differential)


Scheduling (Start date / Recurrence) or immediate activation
Encrypted (Yes /No)
Back-up means (Internal or External hard-disk / File server / Online)

Security

Archives encryption is made using a key before content transfer (key to be defined in the
admin interface)
The archive can be stored on different means simultaneously
For online Back-up, use of FTP SSH (Admin login & password)

Restore
In case of restore need, if is very easy to start a restore procedure and get back to a
previous configuration content. It possible to choose the archive to be restored.

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Auto update
The Extended Communication Server includes a powerful auto-update mechanism which
allows your Extended Communication Server to be always up-to-date by connecting on the central
support server to get the last correction patches or new features. To be able to apply this service
your Extended Communication Server has to be registered and know from the support information
system.
Some of the updates are automatic, some others are manual, you can configure your system to
choose which update mode you want.

Hosting and Database Pack


To offer the enterprise a genuine showcase for the internet and increased visibility at
reduced costs. To keep the data on your Web Sites quickly and easily up to date. The Web service
allows you to create a disk space organization to host your own web site and make it reachable
with URL you choose. You have to create your own web pages with an other software. You can
create intranet, extranet, internet host dynamic web sites with PHP pages and a database
associated.

Main characteristics:
-

Based on Apache server

Intranet Extranet and Internet sites hosting

Secure SSL sites hosting

Web Sites Update via FTP and Network Sharing

WEB sites access control

PHP4 support

MySQL, PostGreSQL support (databases dedicated to web hosting)

Anonymous and Authenticated FTP server management

Statistics

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SECTION 6: Administration Interface


The Alcatel-Lucent Extended Communication Server is provides a full web based secured
and easy to use administration interface to manage all your Extended Communication Server
services. The Admin interface is available by connecting a keyboard & Console directly to the
box (Mozilla) or over the local Network and over the Internet using a standard Web Browser (IE,
Mozilla..). In order to help you when using the Admin interface an online help is available that
you can reach anytime.

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SECTION 7: Feature list


COLLABORATION
Mail server

> E-mail protocols: SMTP, POP and IMAP


- Inbox quotas, message size limit, absence message,
- Secure connection: TLS support
- Address aliases and distribution lists
- POP / IMAP remote account synchronization
- Relay authorization and authentication
- Statistics (incoming and outgoing traffic, viruses, spam)
> Filtering of message content:
- Anti-spam, message filtering, advanced rules, quarantining of SPAM

Virtual Desktop: a secure


Web Interface

> Authenticated and secure access from a browser (AES-256 bit SSL)
> User can select language (English, French, German, Spanish, Italian and
Polish)
> E-mails
- Send / receive, composition, transfer, answer, spell-check, draft,
automatic address completion
- Parameter setting, filtering rules, absence message
- Dossier management
> Shared contacts:
- Personal, Groups, business directory
- Import / Export
- Phone call or e-mail composition
> Shared calendars:
- Personal, Group
- Participant notification
- Multiple diary view
- Time zone management
- Import / Export
> Shared files:
- Personal, Groups, company
- Transfer / downloading
- Dossier management
> Internet bookmarks management:
- Personal, Groups
- Import
> New:
- Groups, Company
> Search engine
- Document indexing, e-mails, contacts, calendar, files
Advanced communication services: see Unified communication

Alcatel-Lucent Connector
for Microsoft Outlook *

> Extended Communication Server shared contacts and diary, synchronized


with MS Outlook *
> Selection of contacts and diaries to synchronize
> Use in connected and disconnected mode
> Automatic or manual synchronization
> Remote synchronization (secure connection)
* Outlook 2003 or later

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UNIFIED COMMUNICATION
User Features

> Setting phone parameters


> Call Forwarding Management
- To voice mail
- To a number
- To a personal assistant
> Unified message system (e-mail, voice mail)
- Voice mail notification
- Transfer of voice mail to e-mail
- Voice mail access
> Activation of nomadic mode
> Direct call from a contact card
- From the Virtual Desktop
- From the Mobile Virtual Desktop
> Up to 75 Alcatel PIMphony Team
- Direct downloading of PIMphony Team from the Virtual Desktop

Administration

> Automatic detection of Alcatel OmniPCX Office on the same network


> Assignment of an Extended Communication Server user to a phone set
number
> Management of user name displayed on the phone sets
> Synchronization of modifications between Extended Communication
Server and OmniPCX Office
> The Extended Communication Server directory controls the unified
communication service
> Authorization of the mobility service from the directory
* requires OmniPCX Office 4.1 or later

MOBILITY
Mobile Virtual Desktop

> Secured access from mobile devices (PDA, Smartphone and mobiles)
- WAP 2.0
- AES-256 bit SSL
> User can select language (English, French, German, Spanish, Italian and
Polish)
> E-mails (Send / Receive, composition, transfer, answer, etc.)
> Shared contacts:
- Personal, Groups
- Import / Export
- Phone call or e-mail composition
> Shared calendars:
Personal
Group
Advanced communication services: see the Unified communication

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IT SERVICES
Administration interface via
secure Web access

> Authenticated and secure access from a browser (AES-256 bit SSL)
> User can select language (English, French and German)
> Assistant Initial parameter settings for simple fast start-up
> Delegated administration

Security and Network

> Integrated router:


- DHCP server
- Shared Internet access, external router supported
- QoS Management
> DNS Server, DynDNS Client
> Firewall
- Protocol analysis, packet filtering NAT, DMZ
- Advanced security rules
> Authenticated proxy cache
> VPN IPSec
- Gateway to gateway, Nomadic mode
- Authentication server X.509, RSA, PSK keys 3DES encryption, IKE, MD5 SHA1
> VPN PPTP
> Certificate, private key management (authorities, users, services)

System

> Base directory on LDAP V3


- Support for LDAP remote access
- Import / Export
> Control panel
- Statistics, performance (web sites, FTP, e-mail, network, proxy cache,
system)
- System alerts (disk error, detection of new component, etc.)
- Log file recovery (e-mail, proxy, sites web, system, firewall)
> Back up and restore
- On network sharing, a USB disk or the 3rd disk*
- Programmed backups
> Update: automatic or manual, by Internet, DVD-ROM*

Sharing of files and printers

> Sharing of Samba file (user, group and company)


> Management of Management Domain controller, or member of a domain
or workgroup
- NetLogon Scripts and user profile management
> Sharing of printers and driver pre-loading

Web server and FTP

> Hosting of Internet, Intranet and Extranet sites and management of


secure SSL sites
> Languages supported: PHP5, PERL, Java
> Management of FTP sites in anonymous or guest mode
available only with Extended Communication Server Premium Edition

Note that the Extended Communication server can be sold alone,


providing efficient ICT solutions to SMEs.

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