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Evolving Performance Management

Series (Part 3)
How Adobe Redesigned Its Performance
Management System

Candace Atamanik
Research Manager, Talent Management Research
Bersin by Deloitte, Deloitte Consulting LLP

Todays Session: The Third in a Series


I.

July 23: Deloitte Services, LP

II. August 27: Autodesk


III. September 29: Adobe
IV. October 27: General Electric

V. November 19: Cigna


VI. December 9: Juniper Networks
Research Report:
Abolishing Performance Scores - A Practical Guide
2

Evolving Performance Management Series (Part 3): How Adobe Redesigned Its Performance Management System

Copyright 2015 Deloitte Development LLC. All rights reserved.

Agenda
Overview of Changes in PM
The Adobe PM Evolution Story
Q&A

Evolving Performance Management Series (Part 3): How Adobe Redesigned Its Performance Management System

Copyright 2015 Deloitte Development LLC. All rights reserved.

The Evolution of Performance Management


Evolving From

Evolving To

Annual Event

Ongoing
Business Process

Burdensome, Fixed

Flexible, Agile, Simple

Centralized, Deferred

Local, Real-Time

Appraisal Focused

Development-Focused

Remediation

Continuous Improvement

Source: Bersin by Deloitte, Deloitte Consulting LLP, research, 2015.


4

Evolving Performance Management Series (Part 3): How Adobe Redesigned Its Performance Management System

Copyright 2015 Deloitte Development LLC. All rights reserved.

Our Speaker Today

Angela Arvizu Szymusiak


Senior Organizational Development
Consultant, Adobe

Evolving Performance Management Series:


How Adobe Re-Designed Performance Management
Angela Arvizu Szymusiak

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Changing the World Through

Digital Experiences

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

~13,500
Employees in
41 countries

33

$4.15 B

Years of
revolutionizing industries

FY14
Revenue

70%

~3,200

1%+

Employee
workspaces
are LEED Certified

Patents*

Pre-tax profits
given to the
community

* As of March 2015
2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Adobe Document Cloud

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Adobe Creative Cloud Adobe Marketing Cloud

Adobes Advantage

Make

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Manage

Measure

10

Monetize

Lets Take Some Polls

Use a lighter/washout background when you have


text/graphics that look better on a lighter background.

When it feels right, use the pop color: RGB: 1, 41,


96

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

11

Our Old World

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

12

Liberation!

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

13

Re-Design by Crowd Sourcing

We want YOUR opinion!

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

14

Engage with Stakeholders


Executive Team

Managers

Executive Team

Employees
Managers

Employees

Employees

Managers

Sr. Leaders

Executive Team

Employees

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Managers

15

executive team

Role Modeling Check-in

Manager Driven
Establish challenging, yet
attainable performance
expectations

Manager & Employee Driven


Give and request timely
feedback and coaching to
others on their performance

Employee Driven,
Manager Supported
EMPLOYEE - Drive
development discussions and
actions

MANAGER - Provide
opportunities to develop
2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Key Principles

Simple, light weight


Flexible in timing (when) and method (if documented,
how)
No victim mentality
Delegate ownership of perf mgmt. to managers, HRs role
changed to one of coach and trainer
Manage to the top of the class, not lowest common
denominator
At least a 2-3 year journey

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

17

Training/Enablement Plan

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

18

Rewards Check-in

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

19

Tracking Progress

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

20

Lessons Learned

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

21

2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

22

Q&A/
Discussion

- 23 -

Copyright 2015 Deloitte Development LLC. All rights reserved.

Questions?
Candace Atamanik,
Research Manager,
Talent Management Research,
Bersin by Deloitte
Deloitte Consulting LLP
catamanik@deloitte.com

Angela Szymusiak,
Senior Organizational
Development Consultant,
Adobe

About Deloitte
As used in this document, Deloitte means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of
Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional
advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business.
Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor. Deloitte shall not be responsible for any loss sustained
by any person who relies on this publication.
Copyright 2015 Deloitte Development LLC. All rights reserved.
Member of Deloitte Touche Tohmatsu Limited

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