1-a CEO of an Electric supply & distribution company wrote to the Director of a local

power generation firm that he wants to supply power to a newly developed nearby
town which will increase the demand & supply load. He just asked, How does your
company want me to authorize this supply?
How would you reply to this query keeping the five Ws and H guideline in mind?
1-b Rewrite the following texts observing CONCISENESS of the Seven Cs of
communication.

At this time I am writing to you to enclose the post-paid appointment card for
the purpose of arranging a convenient time when we might get-together for a
personal interview.
We hereby wish to let you know that we fully appreciate the confidence you
have reposed in us.
Will you ship us sometime, any time during the month of October , or even
November if you are rushed , for November will suit us just as well , in fact a
little bit better , 300 of the regular three and a half inch blue arm bands with
white sewn letter in the middle

2-a
Show consideration in the following statement (text) write with a you
attitude.
May I take this opportunity to express my thanks for the account you recently
opened with our store. We are pleased to furnish a wide variety of products
for the home of the individual customer. We want you to take full advantage
of the store services, for we have the largest store in the city. Also we make
deliveries for our customer free of charge with in a 30 miles radius of our
store. We welcome you to Ebony. If we can be of additional help please let us
know.
2-b Read the following situations or statements carefully and provide brief
responses for each.
1- During a meeting between you and a co-worker, he or she moves a chair from behind
the desk and asks you to sit down to discuss something. You could interpret this
nonverbal communication to mean..
___________________________________________________________
2- Rank order from most influential to least the following forms of nonverbal
communications as the best indications of what a person may actually be
communicating to you:
_______ Body posturing
_______ Position of arms and hands
_______ Eye contact
3- If someone speaks in a monotone, what does this mean and what influence does this
have on his or her communications?
4- When a person crosses his or her arms during a conversation, this is an indication that:
(Check One)

 a) The person may not be in agreement.

b) The person is totally supportive of the other persons views and opinions.
5- Non-verbal communication is divided into two major categories: (Performance Codes &
Art Factual Codes), give any three examples from each of the above mentioned
categories.
Q.3 Keeping in mind the following Organogram of an electric supply company (HESCO),
explain the following terms with suitable practical examples.
Downward Communication
Upward Communication
Lateral (Horizontal) Communication