CUSTOMER FOCUS

ACTIVITY CUTOMER FOCUS

HENNY MURCIA

SENA REGIONAL QUINDO

TECNLOGO EN GESTIN LOGSTICA
ZIPAQUIRA
2016

CUSTOMER FOCUS

EXECUTIVE MANAGEMENT

GENERAL DIRECTION
Secretar

FINANCIAL
C
MANAGEMENT
Uplan
budget
S costs and prices

INFORMATION SYSTEMS
system development
systems and services
help desk
human and technical

T
O
QUALITY
M
MANAGEMENT
Quality Committee
E
quality engineering
R
quality control
quality management
R
providers
E
Q
U
IR
EENGINEERING
MANAGEMENT
M product
E engineering
manufacturing
engineering
N
T
S

MANAGING PEOPLE
MARKETING AND
I
C
human and
SALES
technical
commercial
N
U
resources
customer
training
serviceS
T
Sales and
E
T
auditors production
R
O
inspection of
N
M
material suppliers
reception inspection
A
E
analysis of suppliers
L
R
A
S
U
A
OPERATIONS
D MANAGEMENT
TI
I
S
T
F
LOGISTICS DIVISION
MACHINE DIRECTION
S
A
logistical systems
production
C
planning
maintenance
provisioning
TI
facilities and services
warehouse
O
N

CUSTOMER FOCUS

marketing
analysis
customer
request

products
product

C
O
planning
N
+production+delivery
TI
N
U
O provisioni
U ng
maintenanc
S human
e
Resources
I
M
P
R
O
V
E
M
E
N
product chain

political
culture
Strategic
plan

Quality
committee

review
system

product
process

billing and
accounts

Complaints
and

customer
satisfaction