9390 FM 1960 Rd W APT 1110 Phone: (281) 446-2280

Humble, Texas 77338 E-mail: Y.Hogan67@yahoo.com

Yolanda Hogan
Objective My objective is to obtain a full-time position, in which I am able to utilize my
business skills and background.

Skills
• Over twenty years of Customer Service Experience.
• Very proficient in Microsoft Word, Excel, Access, Outlook, Internet
Explorer and Typing 65wpm
• Over fifteen years of thorough research, investigative, and analysis
skills.
• SAP one year experience

Employment
October 2008 to March 2010 Kelley Services/Valic AIG
Insurance Analyst

• Research misapplied payments for annuity/mutual funds account

• Research closed annuity/mutual funds account
• Work with suspense accounts
• Create new annuity/mutual funds accounts
• Handle Midwest region accounts

June 2006 to March 2008 Chase Home Finance

Senior Signature Verification Processor

• Contact customers regarding Home Equity Accounts

• Verify Home Equity checks to prevent fraudulent activity
• Freeze customers accounts when necessary to prevent fraud
• Process varies reports daily to make sure checks are processed correctly
• Clean and Scan unidentified signatures
• Write procedures for the department and company to make sure that the
department comply with federal regulations
• Train colleagues on new procedures

October 2002 to June 2006 ACS State and Local Solution

Exception Analyst

• Research child support accounts

• Process child support checks
• Ensure payments are processed to the correct account for payment
• Research unidentified checks to ensure proper processing
• Contact employers regarding missing cases
 July 1998 to October 2002 Huntington Mortgage Company
Customer Service/ Research Analyst

• Processed inbound and outbound calls regarding mortgage accounts

• Open routes to research department
• Research unpaid mortgages
• Research and balanced escrow and insurance accounts
• Research lost payments and misapplied payments

September 1992 to October 1996 Bank One

Senior Customer Service Representative/ Teller

• Processed daily customers banking deposits and withdrawals

• Serviced customers accounts
• Research out of balance cash drawers
• Audited the cash vault ,ATM and cash drawers
• Audit daily and monthly reports
• Supervised Customer Service Representative
• Scheduled employees times off and verified timesheets
• Open and closed branch locations

Education
Linden McKinley High School
High School Diploma

Long star College August 2008 - Present

Columbus State Community College
August 1998-May 1999 and September 2006
Business Management

Reference References available upon request