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AFIS-NIG-QP-001
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AFIS-NIG-QP-001
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Managing Director
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AFIS-NIG-QP-001
DEFINITION
Audit
Auditee
Calibration
Conformity
Company
Contract
Controlled Doc
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AFIS-NIG-QP-001
Customer
Non conformity
Work instruction
QMS
B. ABBREVIATIONS
HOD
LPO
PA
NC
QM
IQA
MOM
MR
QA
CA
SMP
SOPS
QMS
WHM
PP
QHSE
LAB/LSP
SON
ISO
AFIS
AMS
DCRF
CARF
ASF
OPS
Figure 1
Head of Department
Local Purchase Order
Preventive Action
Non Conformity
Quality Manual
Internal Quality Audit
Minutes of meeting
Management Representative
Quality Assurance
Corrective Action
Six Mandatory Procedures
Standard Operating Procedure
Quality Mgt System
Warehouse methods
Procurement Process
Quality Health Safety & Environment
Laboratory/Laboratory Services Process
Standards organization of Nigeria
International Organization for Standardization
Atlantic Fluids & Integrated Services
AFIS Management System
Document Change Request Form
Corrective Action Request Form
Assignment Form
Operations
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Figure 2
COPY NUMBER
1
2
3
4
5
6
7
8
9
10
11
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HOLDER
Managing Director
Operations Director
Finance and Admin Director
Management
Representative(MR)
Standard Organization of Nigeria
(SON)
QHSE
LAB
WHM
PP
ADMIN
ACCOUNTS
INTERNAL AUDIT
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AFIS-NIG-QP-001
Figure 3
4.0 QUALITY MANAGEMENT SYSTEM
4.1
General Requirements
Atlantic Fluids and Integrated Services Limited (AFIS) have established,
documented, implemented and maintained a Quality Management System (QMS)
and strives continually to improve its effectiveness in accordance with the
requirements of
NIS ISO 9001:2008.
AFIS has determined:
a. the processes needed for the quality management system and their
application throughout AFIS (see Fig .3 above),
b. the sequence and interaction of these processes(see fig 3),
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Quality Manual
This Quality Manual has been prepared to describe AFIS QMS. The scope is
as in 1.4 and permissible exclusions of the QMS are described in section 1.5
of this manual. Each section of the manual references documented QMS
procedures relating to the requirements outlined in that section and the
process interactions are as in Figure 3 on page 9.
4.2.3
Control of Documents
All of the QMS documents are controlled according to the Document
Control Procedure. This procedure defines the process for:
Approving documents for adequacy prior to issue
Reviewing and updating as necessary and re-approving
documents
ensuring that changes and current revision status of documents
are identified
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MANAGEMENT RESPONSIBILITY
5.1
Management Commitment
Senior Management consists of the Managing Director (MD), the
Operations Director, Finance and Administrative Director and
Managers and above.
Senior Management has total quality leadership responsibility, which is
committed to communicating customer, statutory and regulatory
requirements.
Also putting in place quality policy and objectives for the organization
and developing, implementing, reviewing and maintaining a
documented and effective QMS.
AFIS welcomes the opportunity to meet with representatives of our
customers. In addition management will conduct review meetings
often of AFIS performance as a supplier.
The various organizational structures and resources are deployed by
management to align our internal capabilities with the needs of our
customers. AFIS has an established system for capturing, interpreting
and reporting customer satisfaction and feedback on project by project
basis.
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Customer Focus
Management ensures that the requirements of our customers are
understood and resources made available for meeting them.
Emphasis is placed on prompt response to customer enquiries,
product specification, delivery requirements and other customer
details. All enquiries, order handling and operations are monitored to
ensure prompt service delivery and handling of complaints. The
customer satisfaction level is measured on project basis.
5.4
Planning
5.4.1
Quality Objectives.
AFIS management ensures that quality objectives including those
needed to meets service/product requirements are:
5.4.2
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5.5.1
5.5.2
5.5.3
Internal Communication
Internal communication is one of the most effective tools for insuring
success of the QMS as well as measuring the QMS. Emails,
Telephones, Notice Boards, and departmental and Senior Management
meetings are the main formats for internal communications and
minutes MUST be kept.
5.6
Management Review
5.6.1
General
Senior Management reviews the AFISs QMS to ensure that it is
suitable, adequate, and effective. The MR responsibility includes
assessing opportunities for improvement and any need for changes to
the QMS, including the Quality Policy and Quality Objectives.
Management Reviews are carried out at least once a year. The
agenda varies at each review depending on business needs and
project stages. All required review topics are covered over the course
of the year. Records of the Minutes of these meeting are kept.
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Review Input
Inputs to management reviews include: audit results; customer
feedback; process performance and service/product conformity/nonconformity; measurements, status of preventive and corrective actions;
follow-up of prior actions; close-outs; changes that could affect the
QMS; and recommendations for improvement.
5.6.3
Review Output
Output from management reviews includes decisions/actions for the
improvement of QMS processes and effectiveness, improvement of
products related to customer requirements, and resource needs.
AFIS-NIG-QP-001
Work Environment
Facilities, including workstations and associated equipment, are
maintained in a state of order, cleanliness, and repair appropriate to the
services being provided. AFIS provides an enabling work environment
that enhances the performance of its employees.
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Customer Communication
AFIS communicates via email, instant messaging, meetings and phone
to its customers regarding product information and service realization
status. Such communication addresses feedback, requests and all
complaints from the customers.
7.2.3. b.
Contract Review
AFIS had an established and maintained contract review process within
the operations department. The operations department is responsible
for maintaining the contract records for AFIS clients, subcontractors
/partners. Also all enquiries/order handling and complaints/changes to
the contract are taken care of by the operations department
7.4
Purchasing
7.4.1 Purchasing Process
To ensure that products conform to specified purchase requirements,
AFIS evaluates and selects suppliers based on their ability to supply
products in accordance with its requirements. Criteria for selection,
evaluation and re-evaluation are established. Records of the results of
evaluations are maintained (ADM-OPS-LPS-WHM-PP-FIN-QHSEQMS Accreditation of Suppliers/Laboratory analyses)
7.4.1. C.1 Purchasing Procedure
AFIS maintains an established set of procedures for purchasing
products that are required as inputs into the delivery of its service to the
customer Domestic Purchasing, Offshore Purchasing
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An audit programme has been planned, taking into considerations the status
and importance of the processes and areas to be audited as well as the
results of the previous audits. The audit criteria, scope, frequency, methods,
responsibilities and requirements for planning and conducting audits, and for
reporting and maintaining results, are defined and documented in the Internal
Audit procedure.
The planning is done to ensure auditors do not audit their own work. Records
of audits are their results which are maintained as required by 4.2.4.
The management responsible for the area being audited is responsible for
ensuring that any necessary corrections and corrective actions are taken
without undue delay to eliminate detected nonconformities and their causes.
Follow-up activities include the verification of the actions taken and the
reporting of verification results. AS IN (AFIS-NIG-AMS-IAP-001) AFIS
INTERNAL AUDIT PROCEDURE
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8.3
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Analysis of Data
AFIS determines, collects and analyzes appropriate data to
demonstrate the suitability and effectiveness of the QMS and to
evaluate the areas where continual improvement of the effectiveness of
the QMS can be made.
1. Suppliers (see 7.4)
2. Customer satisfaction (see 8.2.1)
3. Conformity to product requirements ( see 8.2.4)
4. Characteristics and trends of processes and products including
opportunities for preventive action ( see 8.2.3 and 8.2.4)
8.5
Improvement
8.5.1Continual Improvement
AFIS continually improves the effectiveness of its QMS through the use
of the quality policy, quality objectives, audit results, analysis of data,
corrective and preventive actions and management reviews.
Management ensures that suitable methods are established to track
improvement opportunity such as encouraging staff to come forward
with suggestions that could further improve their processes. Areas of
focus may include:
8.5.2
Corrective Action
AFIS takes action to eliminate the cause of nonconformities in order to
prevent recurrence. Corrective actions are appropriate to the effects of
the nonconformities encountered.
A documented procedure is in place that defines requirements for
Reviewing nonconformities (including customer
complaints),Determining the causes of nonconformities, Evaluating the
need for action to ensure that nonconformities do not recur,
Determining and implementing action needed, Records of the results of
action taken (see 4.2.4), and Reviewing corrective action taken.
A documented AFIS Corrective Action Procedure (AFIS-NIG-AMSCA-001) has been established to define ALL RELEVANT
requirements.
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Preventive Action
AFIS determines action to eliminate the causes of potential
nonconformities in order to prevent their occurrence. Preventive
actions are appropriate to the effects of the potential problems.
A documented procedure is in place defines requirements for:
Determining potential nonconformities and their causes
Evaluating the need for action to prevent occurrence of
nonconformities .Determining and implementing action needed
Records of results of action taken
Reviewing preventive action taken
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BOARD OF
DIRECTORS
MANAGING DIRECTOR
(Ofulue Sylvester
OPERATIONS DIRECTOR
(Oweleke Matthew)
ADMIN/HR MGR
(Nwaokoro-Felix C.)
I.C.T
(Chibueze Jeremiah,
Akpan Stephen J,
Kenneth David &
Agoruah Frances)
AFIS-NIG-QP-001
HR/CORPORATE
SERV ASST.
(Eyaru Joseph)
LAB. ANALYST
(Akpan Esther E.)
ASST. LAB. ANALYST
(Adebiyi Folashade)
CASHES OFFICERS
(Oriala Victory &
Harry Sophia (Mrs))
LOGISTICS OFFICERS
Adizua Chimezie
PROCUREMENT
OFFICER
(Opene Obiamaka D.)
MARINE ADMINISTRATOR
(Zibiri Anthony)
INTEG./TECHNICAL MGT
DIRECTOR
(Ezinwa Iheonye)
INTERNAL CONTROL
ACCOUNTS
(Abawa Oluwafemi)
(Asore Samuel)
ACCOUNTS ASST.
(Uyoyou Omoshare)
DRIVERS
BULK PLANT OPERATION/
(Okon Celestine
MUD PUMPERS
Oyome Endurance, Amadi
(Ogbuthu Stanley, Onuora Edwin,
Victor, Sunday Bassey,
Yuma Vwahamrowho, Ekpo Effiom,
Okeiyi Chika (Lagos), Ekoh
Ibe Felix, Jeremiah Yarhere &
Joseph, Anyanwu John &
Onelum Anthony)
Amushie Augustine)
G-H ATTENDANTS
MANAGER
(Egu Emmanuel &
(WASTE MGT)
Inyang Ben Edem)
GARDNER/ JANITOR
(Austin Mary)
TECHNICAL ASST.
(Onyenenue Wisdom)
MGR. (BRINE
FILTRATION/ SOLIDS
CONTROL)