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Action

Open GIS view


Open schematic/single circuit view
Open substation view
Zoom/pan
Zoom to LV(Secondary network)
Zoom to fit
Find device
Locate device
Find address
Locate address
Operate SCADA without ICCP link and Sinaut SCADA infrastructure
Operate Manual
Operate Temporary element
Operate (place tag) SCADA without ICCP link and Sinaut SCADA infrastructure
Operate (place tag) Manual
Operate (place tag) Temporary element
Open control window SCADA
Open control window Manual
Open control window Temporary element
Open Incident details
Open Call details
Open Crew details
Takeover
Dispatch / Assign crew
Add problem
Add comment
Filter alarm summary
Manually enter call from DMD
Unlocated Call
Hazard P1 Call (Wire Down)
Police/Fire Call
Non-Outage Call
Outage Call
Filter Incident browser
Update incident status
Locate alarm
Locate incident

Locate call
Update status of Caution Request
Log in and load workspace
Acknowledge alarm
Open Event Summary
Filter Event
Locate event
Abnormal summary filter & locate
Tag summary filter & locate
TE summary filter & locate
Carried by summary filter & locate
Open Incident overview & select region
Open Incident completion statistic & select region & export
Open Customer restoration statistic & select region & export
Find customer
Locate customer
Property window:
Fuse
Line
Transformer
Transformer bank
Breaker
Trace:
Trace Up
Trace Down
Advanced Trace
Customer list
Find Incident
Manually enter call from WebCC
Unlocated Call
Hazard P1 Call (Wire Down)
Police/Fire Call
Non-Outage Call
Outage Call
Manually create predicted Incident (to update incident&customer data)
Non-Outage, Hazard
Predicted Outage
Manually create confirmed Incident (to update incident&customer data)
Fuse
Whole circuit (feeder head)
Cut
Large incident (more than 10k affected customers)
Add extra crew

Confirm incident
Run Manual FLISR
Restore incident using :
manual device
cut
jumper
SCADA device (SCADA command)
Partial restoration - to update incident&customer data
Shift load to health circuit - to update incident&customer data
Restore Large (more than 10k affected customers) Incident - update incident&customer data
Manual merge
Manual roll up
Manual roll down
Add cause, subcause
Complete/Close incident
Callback creation (time to put callbacks in queue)
Callback update
Close Momentary incident
Auto & Manual archive
Archive Large Incident (more than 10k affected customers)
Open & Filter Status Summary
Open & Filter Analog Summary
Add new crew in system
Split crew
Change crew availability

SE Proposed Baseline Metrics and Metrics Discussed w/


MERALCO during F2F Meeting
Time [s]
5
5
5
3
5
3
5
5
5
5
2
1
1
2
1
1
2
2
2
5
3
5
3
3
5
3
5
5
5
5
5
5
5
5
5
5

5
5
5
1
2
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
Richard

5
5
5
10
5
10
5

7
10
5
5
5
10
10
5
20
5
5
5
5
5
5
5
5
10
15
5
5
5
5
5

Suggested Tester

Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Richard
Richard
Richard

TS1

TE1

D1

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS2

TE2

D2

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Ramil
Ramil
Ramil
Ramil
Ramil

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

Ramil
Ramil
Ramil
Ramil
Ramil
Ramil

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

Ramil

0.0

0.0

Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

Ramil
Ramil

TS3

TE3

D3

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS4

TE4

D4

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS5

TE5

D5

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0

0.0

0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS6

TE6

D6

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS7

TE7

D7

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS8

TE8

D8

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0

0.0

0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS9

TE9

D9

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

TS10

TE10

D10

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0

0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0

Operation
DMS FUNCTIONS in area affected with storm (test & measure), all from Prod clients:
Trace up, down
Advanced trace
Switching Validations
DMS FUNCTIONS in area NOT-affected with storm (test & measure):

Important Note: If all Function hosts (resources) are busy with the more priority activities (Trace, Validation, Prediction) then it is acceptable that response tim
Load flow/State estimation on demand in Real Time - per root
Trace up, down
Advanced trace
Switching validation in control window
Validation of Switching Plan
Fault location on demand Fault Indicators
Fault location on demand Current Method
FLISR Manual
Creation of Simulation context and transfer of save case to Simulation
VVO in Simulation
VVO on demand in Real time
Load flow/State estimation in Simulation per root
Network reconfiguration in Simulation - per substation
Network reconfiguration in Real time - per substation
DMZ - Reporting for offline reports for SSRS
DMZ - Reporting for online reports for SSRS
DMZ OMS Reliability Analysis
DMZ Historical Data Browser
DMZ Incident Historical Browser
Customer Historical Browser (AS)
Event summary filter & locate
FLISR Closed loop
VVO Closed loop

Meralco Requirement
Max Time/Action [sec]

Measured response time in % of cases [target 90%]

5
5
ND

it is acceptable that response times listed below become increased.


10
5
5
5
30
5
100
15/Function
60
20
30
10
20
30
300
300
300
10
10
10
5
10/Function
10/Function

WHERE?

TS1
Average measured time

Maximum measured time

TE1

D1

TS2

TE2

D2

TS3

TE3

D3

TS4

TE4

D4

TS5

TE5

D5

TS6

TE6

D6

TS7

TE7

D7

TS8

TE8

D8

TS9

TE9

D9

TS10

TE10

D10

Action

Open GIS view

Open schematic/single circuit view

Open substation view

Zoom/pan

Zoom to LV(Secondary network)

Zoom to fit

Find device

Locate device

Find address

Find address

Locate address

Operate SCADA without ICCP link and Sinaut SCADA infrastructure

Operate Manual

Operate Temporary element

Operate (place tag) SCADA without ICCP link and Sinaut SCADA infrastructure

Operate (place tag) Manual

Operate (place tag) Temporary element

Operate (place tag) Temporary element

Open control window SCADA

Open control window Manual

Open control window Temporary element

Open Incident details

Open Call details

Open Crew details

Open Crew properties

Takeover Incident

Dispatch / Assign crew

Assign crew only

Assign crew only

Assign crew with Drag and Drop

Add problem to incident

Change problem status in incident

Add new problem

Add comment

Filter alarm summary

Manually enter call from DMD

Unlocated Call

Hazard P1 Call (Wire Down)

Police/Fire Call

Non-Outage Call

Outage Call

Filter Incident browser

Update incident status

Dispatch

Confirm

Confirm

Damage assessed

Field complete

Close

Cancel

Archive

Locate alarm

Locate alarm

Locate incident

Filter Incident

Locate call

Locate crew

Locate crew vehicle

Update status of Caution Request

Log in and load workspace

Acknowledge alarm

Open Event Summary

Open Event Summary

Filter Event

Locate event

Abnormal summary filter

Abnormal summary locate

Tag summary filter

Tag summary locate

TE summary filter

TE summary locate

Carried by summary filter

Carried by summary filter

Carried by summary locate

Open Incident overview

Open Incident select region

Open Incident completion statistic

Open Incident completion select region

Open Incident completion export

Open Customer restoration statistic

Open Customer restoration select region

Open Customer restoration export

Open Customer restoration export

Find customer

Locate customer

Property window:

Fuse

Line

Transformer

Transformer bank

Breaker

Trace:

Trace Up

Trace Up

Trace Down

Advanced Trace

Customer list

Manually enter call from WebCC

Unlocated Call

Hazard P1 Call (Wire Down)

Police/Fire Call

Non-Outage Call

Non-Outage Call

Outage Call

Manually create predicted Incident (to update incident&customer data)

Non-Outage, Hazard

Predicted Outage

Manually create confirmed Incident (to update incident&customer data)

Fuse

Whole circuit (feeder head)

Cut

Large incident (more than 10k affected customers)

Large incident (more than 10k affected customers)

Add extra crew

Run Manual FLISR

Restore incident using (or Shift load to health circuit - to update incident&customer data):

manual device

cut

jumper

SCADA device (SCADA command)

SCADA device (SCADA command)

Partial restoration - to update incident&customer data

Restore Large (more than 10k affected customers) Incident - update incident&customer data

Manual merge

Manual roll up

Manual roll down

Add cause, subcause

Callback creation (time to put callbacks in queue)

Callback creation (time to put callbacks in queue)

Callback update

Close Momentary incident

Archive Large Incident (more than 10k affected customers)

Incident historical browser (Production & AS)

Customer historical browser (Production & DMZ)

Calls historical browser (Production & AS)

Calls historical browser (Production & AS)

SSRS custom report AS

OMS Reliability analysis (AS)

Open Status Summary

Filter Status Summary

Open Analog Summary

Filter Analog Summary

Add new crew in system

Add new crew in system

Split crew

Change crew availability

Comment
1.Go to File menu and click on Open Network view.
2.Chose Geographic view (Note: importance visibility profile is activated). Start response time measurement.

3.Geographic view is opened with all network elements displayed (symbols are not relevant for this measuremen
4.Log response time.

1.Go to File menu and click on Open Network view


2.Choose one arbitrary schematic/single circuit view (Note: importance visibility profile is activated). Start respon
measurement.

3.Geographic view is opened with all network elements displayed (symbols are not relevant for this measuremen
4.Log response time.
1.Go to File menu and click on Open Network view

2.Chose one arbitrary substation view (Note: importance visibility profile is activated). Start response time measu
3.Geographic view is opened all network elements displayed (symbols are not relevant for this measurement).
4.Log response time.
1.Open geographic view (File menu- Open network view)
2.Start zoom and pan on geographic view (Start and Log response time)
3.No delay on zooming larger than 2 sec (All line, symbols are drawn)
1.Scroll mouse until it reaches zoom level higher than setting for LV network visibility (over 250% zoom level).
2.Start response time measurement.
3.Wait until LV network is shown (ensure that there is LV network in visible area).
4.Log response time.
1.Click Zoom to Fit button and start response time measurement.
2.Wait until all elements are visible on the view (Note: attachments are excluded from measurement).
3.Log response time.
1.Open Find window.
2.Enter three letters for device name
3.Click Find button and start response time measurement.
4.Wait until find list is generated.
5.Log response time.
1.Open Find window.
2.Enter three letters for device name
3.Click Find button and wait until find list is generated.
4.Open network view where device is visible, but do not locate device (Zoom to Fit).
5.Double click on one of find results and start response time measurement.
6.Wait until device is located (device is visible and the view is loaded).
7.Log response time.
1.Open Landbase find.
2.Select search type and enter at least 2-3 characters for search.
3.Click Find and start response time measurement.
4.Wait until find list is generated.

5.Log response time.


1.Open Find window.
2.Enter three letters for device name
3.Click Find button and wait until find list is generated.
4.Open network view where device is visible, but do not locate device.
5.Double click on one of find results and start response time measurement.
6.Wait until location is located (landbase tag is visible and the view is loaded) Preferred search is by Poles.
7.Log response time.
1.Open Control Window of one SCADA point.
2.Click on Status (Open/Close).
3.Wait for validation to be done.
4.Click on Execute and start response time measurement.
5.Wait until status of switch, in RealTime DB is changed to Open/Close
6.Log response time.
1.Open Control Window of one Local point.
2.Click on Status (Open/Close).
3.Wait for validation to be done.
4.Click on Enter and start response time measurement
5.Wait until Status of switch is changed to Open/Close
6.Log response time.
1.Choose Temporary Element (e.g. cut)
2.Click on section
3.Click on Validate
4.Wait for validation to be done or click cancel
5.Click on Place button and start response time measurement
6.Wait until Temporary cut window is closed and cut is visible on network view
7.Log response time.
1.Open Control Window of one SCADA point
2.Click on Place Tag button
3.Choose Tag Type
4.Click on OK button and start response time measurement
5.Wait until Tag symbol is visible in Control Window on the right side of Current Value
6.Log response time.
1.Open Control Window of one Local point
2.Click on Place Tag button
3.Choose Tag Type
4.Click on OK button and start response time measurement
5.Wait until Tag symbol is visible in Control Window on the right side of Current Value
6.Log response time.
1.Open Tag summary so you can see both summary and temporary element.
2.Right click on temporary element and chose Place Tag.
3.Click on Place Tag button
4.Choose Tag Type
5.Click on OK button and start response time measurement

6.Wait until Tag symbol is visible in Tag Summary Window.

7.Log response time.


1.Click on switching device with Remote (SCADA) Point (or a signal in list of signals) and start response time
measurement
2.Wait for Control Window to be opened
3.Log response time
1.Click on manual switching device (or a signal in list of signals) and start response time measurement
2.Wait for Control Window to be opened
3.Log response time
Note: Control window exist only for temporary switch, other Temporary Elements have property window.
Measurement will be taken for jumper and cut elements measurement should be taken for opening properties window.
1.Place temporary element
2.Klick left mouse klick on temporary element symbol. Start response time measurement.
3.Control/ Properties window is opened.
4.Log response time.
1.Open incident browser
2.Mark one incident.
3.Click on Open Incident button and start response time measurement.
4.Wait until incident detail is loaded.
5.Log Response Time.
1.Open incident details of one incident.
2.Expand call section.
3.Mark one call
4.Click on Open Call and start response time measurement
5.Wait until call details form is opened.
6.Log response time.
1.Select crew in Crew Browser.
2.Click on Open Crew and start response time measurement
3.Wait until crew details form is opened (all expanders are visible).
4.Log response time.
1.Select crew in Crew Browser.
2.Click Open crew properties and start response time measurement.
3.Wait until Crew property window is opened (all expanders are visible)
4.Log response time.
1.Open Incident Detail and wait until incident detail is loaded.
2.Click Takeover and start response time measurement.
3.Wait until user is logged under Assigned to field in Incident Detail.
4.Log response time.
1.Open Incident Details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Click Dispatch incident and start response time measurement.
4.Wait until Crew assign window becomes active - it is possible to select crew.
5.Log response time.
1.Open incident details.

2.Wait until incident detail is loaded, takeover incident (if necessary).


3.Click Dispatch incident and wait until Crew assign window becomes active - it is possible to select crew.
4.Select crew.
5.Click Assign and start response time measurement.
6.Log response time.
1.Select incident in Incident bowser.
2.Once incident is selected, takeover incident (if necessary).

3.Drag incident record from Incident Browser to a crew record in Crew Browser and wait until drop mark is vi
4.Release selection to drop incident record and start response time measurement.
5.Wait until crew information is visible in incident browser for selected incident record.
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem, select device, and enter comment.
4.Click Save Incident and start response time measurement.
5.Wait until incident detail form is saved (symbol * in incident tab header disappears).
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem (select type, device, enter comment) and save the incident.
4.Click on Problem status buttons (Confirm, Complete, Cancel ) and start response time measurement.
5.Wait until Problem status is changed.
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem (select type, device, enter comment) and save the incident.
4.Click on Save Incident button in Incident Management and start response time measurement.
5.Wait until incident detail form is saved (symbol * in incident tab header disappears).
6.Log response time
1.Open resolution expander within incident detail.
2.Enter some text in comment field.
3.Click on Add Comment button and start response time measurement.
4.Wait until symbol * near incident id is removed.
5.Log response time.
1.Click on Filter button in Alarm summary.
2.Select filter criteria.
3.Click on Execute button and start response time measurement.
4.Wait until Alarm Summary is filtered by desired criteria.
5.Log response time.

1.Open Trouble Event Management window.


2.Wait until call detail is loaded, and enter call data (reason, hazard, address, caller contact).
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.

2.Wait until call detail is loaded, and enter call data (reason, hazard (Wire Down), address and caller contact
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.
2.Wait until call detail is loaded, and enter call data (reason, hazard, address and caller contact (emergency
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.
2.Wait until call detail is loaded, and enter call data (reason (Social), hazard, address and caller contact).
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.

2.Wait until call detail is loaded, and enter call data (reason (NO_POWER_HOUSE), hazard and caller conta
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Click on Filter button in incident Browser.
2.Select filter criteria.
3.Click on Execute button and start response time measurement.
4.Wait until Incident Browser is filtered by desired criteria.
5.Log response time.
1.Open incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Click Dispatch incident
4.Select crew and click on Assign button and start response time measurement.
5.Wait until status of incident is changed to Dispatched.
6.Log Response Time
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Confirm button.
4.In Switch Window click on OK and start response time measurement.

5.Wait until Confirmed Field in incident header is changed to Yes.


6.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Dispatch.
4.Assign arbitrary crew.
5.Click on Damage Assessed button and start response time measurement.
6.Wait until status of incident is changed to Damage Assessed.
7.Log Response Time.
1.Open incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Click Dispatch.
4.Select crew and click on Assign button.

5.Click on Confirm button and then on Close button in Devices. Wait until Incident Power Status is restore
6.Click on Field Complete button choose Do Nothing
7.Click on OK button and start response time measurement.
8.Wait until Status of Incident is changed to Filed Complete.
9.Log Response Time
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button and choose No Problem.
4.Define cause, subcause and save incident.
5.Click on Close button and start response time measurement.
6.Wait until Status of Incident is changed to Closed.
7.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem.
5.Click on OK and start response time measurement
6.Wait until Status of Incident is changed to Cancelled.
7.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem and click on OK.
5.Wait until Status of Incident is changed to Cancelled.
6.Open Incident browser and filter out your incident.
7.Click on Archive button and start response time measurement
8.Wait until incident is no more visible in incident browser.
9.Log Response Time.
1.Open Alarm Summary.
2.Mark one Alarm and click on Locate button and start response time measurement.
3.Wait until Device on which alarm occurred is located.

4.Log Response Time.


1.Open Incident Browser.
2.Mark one Incident and click on Locate Affected Network button and start response time measurement.
3.Wait until Device on which Incident occurred located and Incident symbol is visible on view.
4.Log Response Time.
1.Open Incident Browser.
2.Choose Filter criteria that contains more than 3-5 characters.
3.Click on Execute and start response time measurement.
4.Wait until Incident browser is filtered by desired criteria.
5.Log Response Time.
1.Open Call Browser.
2.Mark one call and click on Locate Affected Network button and start response time measurement.
3.Wait until Device on which Incident occurred is located and Incident Symbol is visible.
4.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click on Dispatch button and assign crew.
4.Expand Crew section and mark crew.
5.Click on Locate Crew and start response time measurement
6.Wait until crew is located and visible on view.
7.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click on Dispatch button and assign crew.
4.Expand Crew section and mark crew.
5.Click on Locate Vehicle and start response time measurement
6.Wait until crew vehicle is located and visible on view.
7.Log Response Time.
1.Open Safety Document and Create New Caution Request.
2.Fill all mandatory fields.
3.Click on Pending and start response time measurement.
4.Wait until Status is changed to Pending.
1.Start DMD.
2.When DMD is opened start response time measurement.
3.Wait until workspace is loaded.
4.Log response time
1.Open Alarm Summary.
2.Mark one Alarm.
3.Click on Acknowledge button and start response time measurement.
4.Wait until Alarm disappears from Alarm Summary or until check sign is shown in State column.
5.Log response time.
1.Click on Event Summary and start response time measurement
2.Wait until Event Summary window is opened and records are shown in the list.

3.Log response Time.


1.Open Event Summary
2.Click on Filter button.
3.Choose Filter criteria that contains more than 3-5 characters.
4.Click on Execute and start response time measurement.
5.Wait until Event Summary is filtered by chosen criteria.
6.Log response time.
1.Open Event Summary.
2.Click on Locate button and start response time measurement.
3.Wait until device on which event occurred is located on view.
4.Log response time.
1.Open Abnormal Summary
2.Click on Filter button.
3.Choose Filter criteria that contains more than 3-5 characters.
4.Click on Execute and start response time measurement.
5.Wait until Abnormal Summary is filtered by chosen criteria.
6.Log response time.
1.Open Abnormal Summary and mark one record.
2.Click on Locate button and start response time measurement.
3.Wait until device is located on view.
4.Log response time.
1.Open Tag Summary.
2.Click on Filter button.
3.Choose Filter criteria that contains more than 3-5 characters.
4.Click on Execute and start response time measurement.
5.Wait until Tag Summary is filtered by chosen criteria.
6.Log response time.
1.Open Tag Summary and mark one Tag.
2.Click on Locate button and start response time measurement.
3.Wait until device, on which Tag is posted, is located on view.
4.Log response time.
1.Open Temporary Element Summary.
2.Click on Filter button.
3.Choose Filter criteria that contains more than 3-5 characters.
4.Click on Execute and start response time measurement.
5.Wait until temporary Element Summary is filtered by chosen criteria.
6.Log response time.
1.Open Temporary Element Summary and mark one element.
2.Click on Locate button and start response time measurement.
3.Wait until temporary element is located and shown on view.
4.Log response time.
1.Open Carried by Summary.
2.Click on Filter button.
3.Choose Filter criteria.
4.Click on Execute and start response time measurement.

5.Wait until Carried by Summary is filtered by chosen criteria.


6.Log response time.
1.Open Carried by Summary and mark one record.
2.Click on Locate button and start response time measurement.
3.Wait until device is located and shown on view.
4.Log response time.
1.Open Operations menu
2.Click on Incident Overview and start response time measurement.
3.Wait until window is opened and records are loaded.
4.Log response time.
1.Open Operations menu
2.Click on Incident Overview.
3.Wait until window is opened and records are loaded.
4.Click on one region (e.g North) and start response time measurement.
5.Wait until view is refreshed with new data.
6.Log response time.
1.Open Operations menu
2.Click on Incident Completion Statistics and start response time measurement.
3.Wait until Incident Completion Statistics window is opened.
4.Log response time.
1.Open Operations menu.
2.Click on Incident Completion Statistics, check Statuses and Regions.
3.Click on Refresh button and start response time measurement.
4.Wait until records are refreshed.
5.Log response time.
1.Open Operations menu.
2.Click on Incident Completion Statistics, check Statuses and Regions.
3.Click on Refresh button.
4.Wait until records are refreshed.
5.Click on Export to Csv file.
6.Enter File name, click Save and start response time measurement.
7.Wait until message Export to CSV is finished is shown.
8.Log response time.
1.Open Operations menu.
2.Click on Customer Restoration Statistics and start response time measurement.
3.Wait until Customer Restoration Statistics window is opened.
4.Log response time.
1.Open Operations menu.
2.Click on Customer Restoration Statistics, check Statuses and Regions.
3.Click on Refresh button.
4.Wait until records are refreshed.
5.Log response time.
1.Open Operations menu.
2.Click on Customer restoration Statistics, check Statuses and Regions.
3.Click on Refresh button.

4.Wait until records are refreshed.


5.Click on Export to Csv file.
6.Enter File name, click Save and start response time measurement.
7.Wait until message Export to CSV is finished is shown.
8.Log response time.
1.Open Customer browser
2.Click on Filter.
3.Choose Filtering criteria that contains more than 3-5 characters.
4.Click on Execute button and start response time measurement.
5.Wait until customer browser is filtered by desired criteria.
6.Log response time.
1.Open Customer browser
2.Mark one customer.
3.Open Geographic network view, but do not locate customer (Zoom to Fit).
4.Click on Locate Customer button and start response time measurement.
5.Wait until Service Location (where customer is connected) is Located and shown on view.
6.Log response time.
1.Find Fuse on GEO view.
2.Right click on fuse and wait for context menu to be opened.
3.Click on Properties and start response time measurement.
4.Wait until Fuse Properties window is opened.
5.Log response Time.
1.Find Line/Section on GEO view.
2.Right click on Line/Section and wait for context menu to be opened.
3.Click on Properties and start response time measurement.
4.Wait until Line/Section Properties window is opened.
5.Log response Time.
1.Find Transformer.
2.Right click on Transformer and wait for context menu to be opened.
3.Click on Properties and start response time measurement.
4.Wait until Transformer Properties window is opened.
5.Log response Time.
1.Find Transformer bank on Geographic view and zoom in.
2.Right click on Transformer Bank and wait for context menu to be opened.
3.Click on Properties and start response time measurement.
4.Wait until Transformer Bank Properties window is opened.
5.Log response Time.
1.Find Breaker.
2.Right click on Breaker and wait for context menu to be opened.
3.Click on Properties and start response time measurement.
4.Wait until Breaker Properties window is opened.
5.Log response Time.
1.Right click on Fuse (Breaker/ Section).

2.Wait until context menu is opened.


3.Choose Trace up to Breaker.
4.Select desired Color and start response time measurement.
5.Wait until Status of Trace Up function is completed and Trace coloring is visible on view.
6.Log response time
1.Right click on Fuse (Breaker/ Section).
2.Wait until context menu is opened.
3.Choose Trace down.
4.Select desired Color and start response time measurement.
5.Wait until Status of Trace Up function is completed and Trace coloring is visible on view.
6.Log response time

1.Open DMS Menu and choose Advanced Trace.


2.Drag & Drop Fuse (Breaker/Section) in Advanced Trace.
3.Select Direction, Trace To, Element Types, Color. Use combination {(Down, Switch, TX), (Down, Selected T
4.Click on Execute Button and start response time measurement.
5.Wait until Status of Advanced Trace function is completed and Trace coloring is visible on view.
6.Log response time
1.Right Click on Equipment (Section, Breaker, Tranformer, Fuse ...).
2.Wait for context menu to be opened.
3.Click on Customer List and start response time measurement.
4.Wait until Customer list window is opened and customers are shown.
5.Log response time and number of customers (up to 2000 customers).

1.Click on Location Tab.


2.Select one location and change LOCNO number.
3.Click on Submit button and start response time measurement.
4.Wait for message: Location based call with ID: CALL xxxxxx has been successfully submitted.
5.Log response time.
1.Choose one customer click on procced button.
2.Set Call Reason: No Power House and Hazard: Wire Down.
3.Click on Submit call and start response time measurement.
4.Wait until Submit call information is shown.
5.Log Response Time.
1.Choose one customer click on Procced button.
2.Set Call Reason: No Power House and Special Caller: PD/FD.
3.Click on Submit call and start response time measurement.
4.Wait until Submit call information is shown.
5.Log Response Time.
1.Choose one customer click on Procced button.
2.Set Call Reason: Social (e.g. Hazard Existence)
3.Click on Submit call and start response time measurement.

4.Wait until Submit call information is shown.


5.Log Response Time.
1.Choose one customer click on Procced button.
2.Set Call Reason: No Power House.
3.Click on Submit call and start response time measurement.
4.Wait until Submit call information is shown.
5.Log Response Time.
1.Find One Fuse (Breaker/ Section).
2.Right Click on it and wait until context menu is shown.
3.Click on create incident.
4.Wait until Incident detail form is loaded.
5.Choose Type Unplanned Non-Outage.
6.Click on Save Incident and start response time measurement.
7.Wait until incident detail form is locked and incident details are loaded.
8.Log response time.
1.Find One Fuse (Breaker/ Section).
2.Right Click on it and wait until context menu is shown.
3.Click on create incident.
4.Wait until Incident detail form is loaded.
5.Click on Save Incident and start response time measurement.
6.Wait until incident detail form is locked and incident details are loaded.
7.Log response time.
1.Locate Fuse on network view.
2.Open control window.
3.Click on Open, wait for validation to be done.
4.Click on Enter and start response time measurement.
5.Wait until incident symbol is crested on fuse.
6.Log response time.
1.Locate Feeder Head Breaker on view.
2.Open control window.
3.Click on Open, wait for validation to be done or cancel it.
4.Click on Execute and start response time measurement.
5.Wait until incident symbol is crested on breaker.
6.Log response time.
5.Click on place Cut on energized section.
6.In Temporary Cut window click on Validate.
7.Click on Place and start response time measurement.
8.Wait until incident symbol is visible on place where cut is placed.
9.Log response time.
1.Locate Feeder Head Breaker on view which have more than 10k customers below.
2.Open control window.
3.Click on Open, wait for validation to be done.

4.Click on Execute and start response time measurement.


5.Wait until incident symbol is crested on breaker.
6.Log response time.
1.Open Incident details of Incident which have assigned crew or open incident and dispatch crew.
2.Expand Crew section in Incident details and click on Add Crew.
3.Choose one crew, click on Assign and start response time measurement.
4.Wait until new Crew is added in crews subsection.
5.Log response time.
1.Open Incident Details of confirmed incident on a breaker.
2.Click on FLISR.
3.Choose Fault Location, click on Execute button and start response time measurement.
4.Wait until Status is completed
5.Log response time.
6.Choose Fault Isolation, click on Execute button and start response time measurement.
7.Wait until Status is completed
8.Log response time.
9.Choose Supply Restauration, click on Execute button and start response time measurement.
10.Wait until Status is completed
11.Log response time.
12.Choose Return to Prefault State, click on Execute button and start response time measurement.
13.Wait until Status is completed
14.Log response time.
1.Open Incident details of one unrestored incident on manual device.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section.
4.Click on Close button in switch options window click Ok and start response time measurement.
5.Wait until unrestored customers is changed to 0.
6.Log response time.

1.Place cut on energized section.


2.Open Incident details of Incident Created by placing cut on energized section.
3.Wait until incident detail is loaded, takeover incident (if necessary)
4.Right click on Cut and choose remove. In Remove temporary Element window click on Remove and start r
5.Wait until unrestored customers is changed to 0.
6.Log Response time.
1.Open Incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click on Jumper and place it to restore incident.
4.Click on Validate in Temporary Jumper.
5.Click on Place button and start response time measurement.
6.Wait until unrestored customers is changed to 0.
7.Log response time.
1.Open Incident details of one unrestored incident on SCADA device.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section.

4.Click on Close button, in switch options window click Ok and start response time measurement.
5.Wait until unrestored customers is changed to 0.
6.Log response time.
1.Create incident on LCO and confirm it.
2.Open some fuse below LCO from step one.
3.Open incident Details of Incident on LCO.
4.Wait until incident detail is loaded, takeover incident (if necessary)
5.Open device section and click on Close button.
6.In switch options window click on OK and start response time measurement.
7.Wait until Power Status of incident is changed to Partially restored.
8.Log response time.
1.Open Incident Details of Incident which have more than 10k customers.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Open device section and click on Close button.
4.In Switch Option click on OK and start response time measurement.
5.Wait until unrestored customers is changed to 0.
6.Log response time.
1.Open Incident browser.
2.Mark 2-5 incidents and click on takeover button.
3.Mark first incident and click on Incidents to be merged.
4.Mark second incident and click on merge to.
5.Click on Ok button and start response time measurement.
6.Wait until incident merge window is closed.
7.Log response time.
1.Open Incident Details of one Incident.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section and click on Roll Up button.
4.Click on Yes button and start response time measurement.
5.Wait until device is changed in device subsection.
6.Log response time.
1.Open Incident Details of one Incident.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section and click on Roll Down button.
4.Click on Yes button and start response time measurement.
5.Wait until device is changed in device subsection.
6.Log response time.
1.Open incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Expand Resolution Subsection.
4.Choose cause, subcause.
5.Click on Save Incident button and start response time measurement.
6.Wait until symbol * near incident id despairs.
7.Log response time.
1.Open Incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).

3.Open Callback browser so you can see both incident management window and callback browser window.
4.Expand customer subsection and mark one customer.
5.Click on create callback button.
6.In feedback reason window click on power restored and start response time measurement.
7.Wait until callback is visible in callback browser.
8.Log response time.
1.Open Callback browser.
2.Select one callback and click on Open Callback.
3.Wait for form to be loaded.
4.Click on Takeover.
5.Change feedback result.
6.Click on Save Callback button and start response time measurement.
7.Wait until symbol * near callback id disappear.
8.Log response time.
1.Open one momentary incident.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Populate (cause, subcause).
4.Click on Close button, choose Do Nothing.
5.Click on Ok button and start response time measurement.
6.Wait until status of incident is changed to Closed.
7.Log response time.
1.Open Incident details of incident which have 10k or more affected customers.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem and click on OK.
5.Wait until Status of Incident is changed to Cancelled.
6.Open Incident browser and filter out your incident.
7.Click on Archive button and start response time measurement
8.Wait until incident is no more visible in incident browser.
9.Log Response Time.
1.Open Incident Historical browser.
2.Wait until Incident Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Incident Historical browser is filtered by desired criteria.
6.Log response Time.
1.Open Customer Historical browser.
2.Wait until Customer Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Customer Historical browser is filtered by desired criteria.
6.Log response Time.
1.Open Call Historical browser.

2.Wait until Call Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Call Historical browser is filtered by desired criteria.
6.Log response Time.
1.Log into SSRS.

2.Open report Affected Areas report, Circuit Tripping report, Damage Restoration report, Crew Job report or Sector Shift Coun
3.Select appropriate options (if applicable).
4.Run the report (View Report button) and start response time measurement.
5.Wait until report is generated.
6.Log response Time.
1.Open Incident Historical browser.
2.Wait until Incident Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering in order to capture required set of incidents.
4.Click on OMS RA command.
5.Start OMS RA application from FEM and start response time measurement.
6.Wait until Status summary is filtered by desired criteria.
7.Log response Time.
1.Open Summary menu.
2.Click on Status Summary and start response time measurement.
3.Wait until Status Summary window is opened and records are loaded.
4.Log response time.
1.Open Summary menu.
2.Click on Status Summary.
3.Wait until Status Summary window is opened and records are loaded.
4.Click on filter and choose desired filtering criteria minimum 3-5 characters.
5.Click on Execute and start response time measurement.
6.Wait until Status summary is filtered by desired criteria.
7.Log response Time.
1.Open Summary menu.
2.Click on Analog Summary and start response time measurement.
3.Wait until Analog Summary window is opened and records are loaded.
4.Log response time.
1.Open Summary menu.
2.Click on Analog Summary.
3.Wait until Analog Summary window is opened and records are loaded.
4.Click on filter and choose desired filtering criteria minimum 3-5 characters.
5.Click on Execute and start response time measurement.
6.Wait until Analog summary is filtered by desired criteria.
7.Log response Time.
1.Open crew browser
2.Click on New.
3.Populate fields (Crew Id, Name, Region, Type, Company, Members...)

4.Click on Save button and start response time measurement.


5.Wait until New Crew * disappears and Crew name is shown.
6.Log response time.
1.Open crew browser.
2.Select one crew and click on Open button.
3.Wait for form to be loaded.
4.Click on Duplicate Crew button and start response time measurement.
5.Wait until New Crew tab is opened.
6.Log response time.
1.Open Incident Details of Dispatched Incident.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand Crew section and mark one crew.
4.Change availability of crew.
5.Click on Save Incident button and start response time measurement.
6.Wait until Symbol * near incident id disappears.
7.Log response time.

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