2
3
4
5
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10
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15
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20
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43
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52
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80
81
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83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
Action
Locate call
Update status of Caution Request
Log in and load workspace
Acknowledge alarm
Open Event Summary
Filter Event
Locate event
Abnormal summary filter & locate
Tag summary filter & locate
TE summary filter & locate
Carried by summary filter & locate
Open Incident overview & select region
Open Incident completion statistic & select region & export
Open Customer restoration statistic & select region & export
Find customer
Locate customer
Property window:
Fuse
Line
Transformer
Transformer bank
Breaker
Trace:
Trace Up
Trace Down
Advanced Trace
Customer list
Find Incident
Manually enter call from WebCC
Unlocated Call
Hazard P1 Call (Wire Down)
Police/Fire Call
Non-Outage Call
Outage Call
Manually create predicted Incident (to update incident&customer data)
Non-Outage, Hazard
Predicted Outage
Manually create confirmed Incident (to update incident&customer data)
Fuse
Whole circuit (feeder head)
Cut
Large incident (more than 10k affected customers)
Add extra crew
Confirm incident
Run Manual FLISR
Restore incident using :
manual device
cut
jumper
SCADA device (SCADA command)
Partial restoration - to update incident&customer data
Shift load to health circuit - to update incident&customer data
Restore Large (more than 10k affected customers) Incident - update incident&customer data
Manual merge
Manual roll up
Manual roll down
Add cause, subcause
Complete/Close incident
Callback creation (time to put callbacks in queue)
Callback update
Close Momentary incident
Auto & Manual archive
Archive Large Incident (more than 10k affected customers)
Open & Filter Status Summary
Open & Filter Analog Summary
Add new crew in system
Split crew
Change crew availability
5
5
5
1
2
2
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
Richard
5
5
5
10
5
10
5
7
10
5
5
5
10
10
5
20
5
5
5
5
5
5
5
5
10
15
5
5
5
5
5
Suggested Tester
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Mode
Richard
Richard
Richard
TS1
TE1
D1
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS2
TE2
D2
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Ren
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Richard
Ramil
Ramil
Ramil
Ramil
Ramil
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Ramil
0.0
0.0
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
Ramil
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Ramil
Ramil
TS3
TE3
D3
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS4
TE4
D4
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS5
TE5
D5
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS6
TE6
D6
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS7
TE7
D7
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS8
TE8
D8
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS9
TE9
D9
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
TS10
TE10
D10
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Operation
DMS FUNCTIONS in area affected with storm (test & measure), all from Prod clients:
Trace up, down
Advanced trace
Switching Validations
DMS FUNCTIONS in area NOT-affected with storm (test & measure):
Important Note: If all Function hosts (resources) are busy with the more priority activities (Trace, Validation, Prediction) then it is acceptable that response tim
Load flow/State estimation on demand in Real Time - per root
Trace up, down
Advanced trace
Switching validation in control window
Validation of Switching Plan
Fault location on demand Fault Indicators
Fault location on demand Current Method
FLISR Manual
Creation of Simulation context and transfer of save case to Simulation
VVO in Simulation
VVO on demand in Real time
Load flow/State estimation in Simulation per root
Network reconfiguration in Simulation - per substation
Network reconfiguration in Real time - per substation
DMZ - Reporting for offline reports for SSRS
DMZ - Reporting for online reports for SSRS
DMZ OMS Reliability Analysis
DMZ Historical Data Browser
DMZ Incident Historical Browser
Customer Historical Browser (AS)
Event summary filter & locate
FLISR Closed loop
VVO Closed loop
Meralco Requirement
Max Time/Action [sec]
5
5
ND
WHERE?
TS1
Average measured time
TE1
D1
TS2
TE2
D2
TS3
TE3
D3
TS4
TE4
D4
TS5
TE5
D5
TS6
TE6
D6
TS7
TE7
D7
TS8
TE8
D8
TS9
TE9
D9
TS10
TE10
D10
Action
Zoom/pan
Zoom to fit
Find device
Locate device
Find address
Find address
Locate address
Operate Manual
Operate (place tag) SCADA without ICCP link and Sinaut SCADA infrastructure
Takeover Incident
Add comment
Unlocated Call
Police/Fire Call
Non-Outage Call
Outage Call
Dispatch
Confirm
Confirm
Damage assessed
Field complete
Close
Cancel
Archive
Locate alarm
Locate alarm
Locate incident
Filter Incident
Locate call
Locate crew
Acknowledge alarm
Filter Event
Locate event
TE summary filter
TE summary locate
Find customer
Locate customer
Property window:
Fuse
Line
Transformer
Transformer bank
Breaker
Trace:
Trace Up
Trace Up
Trace Down
Advanced Trace
Customer list
Unlocated Call
Police/Fire Call
Non-Outage Call
Non-Outage Call
Outage Call
Non-Outage, Hazard
Predicted Outage
Fuse
Cut
Restore incident using (or Shift load to health circuit - to update incident&customer data):
manual device
cut
jumper
Restore Large (more than 10k affected customers) Incident - update incident&customer data
Manual merge
Manual roll up
Callback update
Split crew
Comment
1.Go to File menu and click on Open Network view.
2.Chose Geographic view (Note: importance visibility profile is activated). Start response time measurement.
3.Geographic view is opened with all network elements displayed (symbols are not relevant for this measuremen
4.Log response time.
3.Geographic view is opened with all network elements displayed (symbols are not relevant for this measuremen
4.Log response time.
1.Go to File menu and click on Open Network view
2.Chose one arbitrary substation view (Note: importance visibility profile is activated). Start response time measu
3.Geographic view is opened all network elements displayed (symbols are not relevant for this measurement).
4.Log response time.
1.Open geographic view (File menu- Open network view)
2.Start zoom and pan on geographic view (Start and Log response time)
3.No delay on zooming larger than 2 sec (All line, symbols are drawn)
1.Scroll mouse until it reaches zoom level higher than setting for LV network visibility (over 250% zoom level).
2.Start response time measurement.
3.Wait until LV network is shown (ensure that there is LV network in visible area).
4.Log response time.
1.Click Zoom to Fit button and start response time measurement.
2.Wait until all elements are visible on the view (Note: attachments are excluded from measurement).
3.Log response time.
1.Open Find window.
2.Enter three letters for device name
3.Click Find button and start response time measurement.
4.Wait until find list is generated.
5.Log response time.
1.Open Find window.
2.Enter three letters for device name
3.Click Find button and wait until find list is generated.
4.Open network view where device is visible, but do not locate device (Zoom to Fit).
5.Double click on one of find results and start response time measurement.
6.Wait until device is located (device is visible and the view is loaded).
7.Log response time.
1.Open Landbase find.
2.Select search type and enter at least 2-3 characters for search.
3.Click Find and start response time measurement.
4.Wait until find list is generated.
3.Drag incident record from Incident Browser to a crew record in Crew Browser and wait until drop mark is vi
4.Release selection to drop incident record and start response time measurement.
5.Wait until crew information is visible in incident browser for selected incident record.
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem, select device, and enter comment.
4.Click Save Incident and start response time measurement.
5.Wait until incident detail form is saved (symbol * in incident tab header disappears).
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem (select type, device, enter comment) and save the incident.
4.Click on Problem status buttons (Confirm, Complete, Cancel ) and start response time measurement.
5.Wait until Problem status is changed.
6.Log response time.
1.Open problem expander within incident detail.
2.Click Add (+) problem to the incident.
3.Define problem (select type, device, enter comment) and save the incident.
4.Click on Save Incident button in Incident Management and start response time measurement.
5.Wait until incident detail form is saved (symbol * in incident tab header disappears).
6.Log response time
1.Open resolution expander within incident detail.
2.Enter some text in comment field.
3.Click on Add Comment button and start response time measurement.
4.Wait until symbol * near incident id is removed.
5.Log response time.
1.Click on Filter button in Alarm summary.
2.Select filter criteria.
3.Click on Execute button and start response time measurement.
4.Wait until Alarm Summary is filtered by desired criteria.
5.Log response time.
2.Wait until call detail is loaded, and enter call data (reason, hazard (Wire Down), address and caller contact
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.
2.Wait until call detail is loaded, and enter call data (reason, hazard, address and caller contact (emergency
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.
2.Wait until call detail is loaded, and enter call data (reason (Social), hazard, address and caller contact).
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Open Trouble Event Management window.
2.Wait until call detail is loaded, and enter call data (reason (NO_POWER_HOUSE), hazard and caller conta
3.Click Save and start response time measurement.
4.Wait until call detail form is locked with data entered for the call.
5.Log response time.
1.Click on Filter button in incident Browser.
2.Select filter criteria.
3.Click on Execute button and start response time measurement.
4.Wait until Incident Browser is filtered by desired criteria.
5.Log response time.
1.Open incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Click Dispatch incident
4.Select crew and click on Assign button and start response time measurement.
5.Wait until status of incident is changed to Dispatched.
6.Log Response Time
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Confirm button.
4.In Switch Window click on OK and start response time measurement.
5.Click on Confirm button and then on Close button in Devices. Wait until Incident Power Status is restore
6.Click on Field Complete button choose Do Nothing
7.Click on OK button and start response time measurement.
8.Wait until Status of Incident is changed to Filed Complete.
9.Log Response Time
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button and choose No Problem.
4.Define cause, subcause and save incident.
5.Click on Close button and start response time measurement.
6.Wait until Status of Incident is changed to Closed.
7.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem.
5.Click on OK and start response time measurement
6.Wait until Status of Incident is changed to Cancelled.
7.Log Response Time.
1.Open Incident details
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem and click on OK.
5.Wait until Status of Incident is changed to Cancelled.
6.Open Incident browser and filter out your incident.
7.Click on Archive button and start response time measurement
8.Wait until incident is no more visible in incident browser.
9.Log Response Time.
1.Open Alarm Summary.
2.Mark one Alarm and click on Locate button and start response time measurement.
3.Wait until Device on which alarm occurred is located.
4.Click on Close button, in switch options window click Ok and start response time measurement.
5.Wait until unrestored customers is changed to 0.
6.Log response time.
1.Create incident on LCO and confirm it.
2.Open some fuse below LCO from step one.
3.Open incident Details of Incident on LCO.
4.Wait until incident detail is loaded, takeover incident (if necessary)
5.Open device section and click on Close button.
6.In switch options window click on OK and start response time measurement.
7.Wait until Power Status of incident is changed to Partially restored.
8.Log response time.
1.Open Incident Details of Incident which have more than 10k customers.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Open device section and click on Close button.
4.In Switch Option click on OK and start response time measurement.
5.Wait until unrestored customers is changed to 0.
6.Log response time.
1.Open Incident browser.
2.Mark 2-5 incidents and click on takeover button.
3.Mark first incident and click on Incidents to be merged.
4.Mark second incident and click on merge to.
5.Click on Ok button and start response time measurement.
6.Wait until incident merge window is closed.
7.Log response time.
1.Open Incident Details of one Incident.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section and click on Roll Up button.
4.Click on Yes button and start response time measurement.
5.Wait until device is changed in device subsection.
6.Log response time.
1.Open Incident Details of one Incident.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Expand device section and click on Roll Down button.
4.Click on Yes button and start response time measurement.
5.Wait until device is changed in device subsection.
6.Log response time.
1.Open incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Expand Resolution Subsection.
4.Choose cause, subcause.
5.Click on Save Incident button and start response time measurement.
6.Wait until symbol * near incident id despairs.
7.Log response time.
1.Open Incident details.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Open Callback browser so you can see both incident management window and callback browser window.
4.Expand customer subsection and mark one customer.
5.Click on create callback button.
6.In feedback reason window click on power restored and start response time measurement.
7.Wait until callback is visible in callback browser.
8.Log response time.
1.Open Callback browser.
2.Select one callback and click on Open Callback.
3.Wait for form to be loaded.
4.Click on Takeover.
5.Change feedback result.
6.Click on Save Callback button and start response time measurement.
7.Wait until symbol * near callback id disappear.
8.Log response time.
1.Open one momentary incident.
2.Wait until incident detail is loaded, takeover incident (if necessary).
3.Populate (cause, subcause).
4.Click on Close button, choose Do Nothing.
5.Click on Ok button and start response time measurement.
6.Wait until status of incident is changed to Closed.
7.Log response time.
1.Open Incident details of incident which have 10k or more affected customers.
2.Wait until incident detail is loaded, takeover incident (if necessary)
3.Click Cancel button.
4.Choose No Problem and click on OK.
5.Wait until Status of Incident is changed to Cancelled.
6.Open Incident browser and filter out your incident.
7.Click on Archive button and start response time measurement
8.Wait until incident is no more visible in incident browser.
9.Log Response Time.
1.Open Incident Historical browser.
2.Wait until Incident Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Incident Historical browser is filtered by desired criteria.
6.Log response Time.
1.Open Customer Historical browser.
2.Wait until Customer Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Customer Historical browser is filtered by desired criteria.
6.Log response Time.
1.Open Call Historical browser.
2.Wait until Call Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering criteria minimum 3-5 characters (i.e. expect 2000 records).
4.Click on Execute and start response time measurement.
5.Wait until Call Historical browser is filtered by desired criteria.
6.Log response Time.
1.Log into SSRS.
2.Open report Affected Areas report, Circuit Tripping report, Damage Restoration report, Crew Job report or Sector Shift Coun
3.Select appropriate options (if applicable).
4.Run the report (View Report button) and start response time measurement.
5.Wait until report is generated.
6.Log response Time.
1.Open Incident Historical browser.
2.Wait until Incident Historical browser is opened and records are loaded.
3.Click on filter and choose desired filtering in order to capture required set of incidents.
4.Click on OMS RA command.
5.Start OMS RA application from FEM and start response time measurement.
6.Wait until Status summary is filtered by desired criteria.
7.Log response Time.
1.Open Summary menu.
2.Click on Status Summary and start response time measurement.
3.Wait until Status Summary window is opened and records are loaded.
4.Log response time.
1.Open Summary menu.
2.Click on Status Summary.
3.Wait until Status Summary window is opened and records are loaded.
4.Click on filter and choose desired filtering criteria minimum 3-5 characters.
5.Click on Execute and start response time measurement.
6.Wait until Status summary is filtered by desired criteria.
7.Log response Time.
1.Open Summary menu.
2.Click on Analog Summary and start response time measurement.
3.Wait until Analog Summary window is opened and records are loaded.
4.Log response time.
1.Open Summary menu.
2.Click on Analog Summary.
3.Wait until Analog Summary window is opened and records are loaded.
4.Click on filter and choose desired filtering criteria minimum 3-5 characters.
5.Click on Execute and start response time measurement.
6.Wait until Analog summary is filtered by desired criteria.
7.Log response Time.
1.Open crew browser
2.Click on New.
3.Populate fields (Crew Id, Name, Region, Type, Company, Members...)
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