ATLAS 2014
APRIL 2015 EDITION
CONTENTS
1
2
3
4
02 / RENAULT GROUP
04 / Key figures
05 / One Group, 3 brands
06 / Group highlights
08 / Highlights for the Europe region
10 / Highlights for the Africa-Middle East-India region
11 / Highlights for the Eurasia region
12 / Highlights for the Asia-Pacific region
13 / Highlights for the Americas region
14 / Strategic plan
15 / Simplified structure/Equity ownership
16 / Organization chart
18 / Financial information
19 / Workforce
20 / Corporate social responsibility
21 / Milestones, over 115 years of history
Industrial sites
Global production
Global sales
Sales in the Europe region
Sales in the Africa-Midle East-India region
Sales in the Eurasia region
Sales in the Asia-Pacific region
Sales in the Americas region
Vehicle ranges
Powertrains
Motorsport
Research and development
Light commercial vehicles
Electric vehicles
Purchasing
Supply chain
Sales network
RCI Banque
After-sales
Renault Tech
72 / RENAULT-NISSAN ALLIANCE
74 /
75 /
76 /
77 /
78 /
80 /
Overview
Highlights
Synergies
Organization chart of shared departments
Partnerships
Sales
01
Renault dealership
at Wuhan (China).
RENAULT
GROUP
Renault has been making cars since 1898. Today it is
aninternational group with global sales of over 2.7 million
vehiclesin 2014. The Group is developing three complementary
brands: the global brand Renault, the regional brand Dacia,
andthelocal brand Renault Samsung Motors. The Renault-Nissan
Alliance is the worlds fourth-largest automotive group.
RENAULT GROUP
KEY FIGURES
2014
41,055
MILLION EUROS
IN REVENUES
IN 2014
RENAULT GROUP
2014
Revenue
million
Net income
million
41,055
40,932
1,998
695
2014
Workforce
Number of vehicles sold (1)
1) All PC/LCV sales figures in the Atlas exclude Twizy
04
2013
2013
117,395
121,807
2,712,432
2,628,208
RENAULT GROUP
RENAULT,
THE GROUPS
GLOBAL BRAND
2,118,844
Vehicles sold
DACIA,
THE GROUPS
REGIONAL BRAND
511,465
Vehicles sold
RSM*,
THE GROUPS
LOCALBRAND
82,123
Vehicles sold
Renault is present in
125 countries, with over
12,000 points of sale. During
its 115-year history, Renault
has forged its identity as
acompany serving people
through ingenious innovation.
Renault Captur
Dacia Sandero
05
RENAULT GROUP
2014
HIGHLIGHTS
2014 IN BRIEF:
The Renault group grew passenger car/LCV sales by 3.2% to 2.7 million units.
The Renault group increased its market share in nine of its ten main markets.
In Europe, the Group had market share of 10%: Renault and Dacia increased
their market share by 0.2 points and 0.4 points respectively.
In the LCV market, Renault was No. 1 for the 17th consecutive year,
withmarket share of 14.2%.
In international markets, the Group demonstrated its resilience, increasing
itsmarket share in six of its seven main markets including Brazil (7.1%)
andRussia (7.9%).
JANUARY
A SMALLER
CARBON FOOTPRINT
FEBRUARY
KWIDCONCEPT
CONCEPT CAR
STRATEGIC PLAN
AT THE HALFWAY STAGE
06
MARCH
NEW TWINGO
ENERGY ENGINE
DCI TWIN TURBO
FORMULA 1
CHAMPIONSHIP
APRIL
NEW
TRAFIC AND MASTER
HIGHLIGHTS
MAY
FORMULA E
CHAMPIONSHIP
Renault brings its expertise to the first fullyelectric racing series, as the developer
oftheSpark-Renault SRT_01E and title
partner of the e.dams team.
PRESENCE IN MALAYSIA
JUNE
RECORD FOR
MEGANE R.S.
JULY
MANUFACTURING PARTNERSHIP
WITHFIAT
Renault and Fiat sign an agreement whereby
Renault will build a light LCV for Fiat based on
theNew Trafic platform. This vehicle will be built
by the Sandouville plant from 2016.
AUGUST
SEPTEMBER
MANUFACTURING PARTNERSHIP
WITHIN THE ALLIANCE
The Renault Le Mans plant will build
thechassis for the next generation of Nissan
Micra from the end of 2016. Le Mans will
supply the Flins plant, which will build the
vehicle.
EOLAB PROTOTYPE
OCTOBER
NEW ESPACE
VICTORY FOR
THE ALPINE A450
NOVEMBER
PLANT IN ALGERIA
DECEMBER
PLANT IN CHINA
The Regions were reorganized on October 1, 2014: see map on pages 24-25.
07
RENAULT GROUP
HIGHLIGHTS
EUROPE REGION
Strong increase in volumes
andmarket share
The Renault group tops market share
of 10% (+0.6 points).
Renault Captur
Sites in Europe:
Renault ZOE
HIGHLIGHTS
CLOSE-UP ON FRANCE
09
RENAULT GROUP
HIGHLIGHTS
AFRICA-MIDDLE EASTINDIA REGION
Opening of the Oran plant
inAlgeria in November
Renault is the first vehicle manufacturer to open
aproduction plant in Algeria, thereby contributing
tothedevelopment of a national automotive industry.
10
Casablanca,
Chennai, Oran,
Pune, Tangiers,
Tehran,
Aci-Pars
HIGHLIGHTS
RENAULT GROUP
HIGHLIGHTS
EURASIA REGION
Renault, No. 2 foreign brand
inRussia and Turkey,
Dacialeaderin Romania
Sites in Eurasia:
Bursa, Moscow,
Pitesti, Togliatti
AVTOVAZ plant.
11
RENAULT GROUP
HIGHLIGHTS
ASIA-PACIFIC REGION
Sites in
Asia-Pacific:
Busan
Success of Renault
SamsungMotors in Korea
In Korea, in a passenger car market that expanded
9.0%, Renault Samsung Motors reported another
strong increase in both sales (+33.3%) and market
share, which rose one point to 5.7%.
HIGHLIGHTS
RENAULT GROUP
HIGHLIGHTS
AMERICAS REGION
Cordoba,
Curitiba,
Envigado,
Los Andes
Record market
share in Brazil
Brazil remains the Groups second-biggest market.
Despite a 7% fall in the TIV, Renault registered
237,187vehicles (+0.3%) to take record market
shareof 7.1% (+0.5 points).
Duster Oroch
at the So Paulo
Motor Show (Brazil).
13
RENAULT GROUP
STRATEGIC PLAN
We met all the objectives announced for 2014.
Thismilestone positions us on track to achieve
ourstrategic plan, Renault Drive the Change.
2015should allow us to take a new step forward,
thanksto an unprecedented product offensive
inthehistory ofRenault.
CARLOS GHOSN
The group has set ambitious yet realistic targets in the Drive the Change plan, which will
be measured in 2017:
Revenues of 50 billion(1)
An operating margin greater than 5% of revenues, with a positive free cash flow each year
The main actions for 2014-2016 to achieve these objectives are the following:
Renewal and extension of the product range.
International expansion and renewed ambitions in Europe.
Strengthening of the brands.
Reduction of vehicle costs.
An increase in scale effects and competitiveness.
Synergies with the Alliance.
Paris Motor
Show 2014.
14
RENAULT GROUP
Renault SA
43.4%
99.4%
Nissan Motor
ult SA
100%
Daimler AG
Renault s.a.s.
99.4%
100% 1.55%
Dacia
t s.a.s.
aimler AG
37.25%
80%*
37.25%
Daimler AG
RCI Banque
Renault
Samsung
Motors
Associated companies
AVTOVAZ
ial
ial
s
1.55%
Dacia
OtherAutomotive
industrialdivision
and commercial
Sales financing
companies
AVTOVAZ
Associated companies
Other industrial
and commercial
companies
Automotive division
Sales financing
Not included in the scope of consolidation
OWNERSHIP STRUCTURE
At December 31, 2014
SHARE CAPITAL
1,126,701,902.04
295,722,284
Public
63.53%
French state
15.01%
15.00%
Daimler AG
3.10%
Employees(1)
2.50%
Treasury stock
0.86%
(1) The employee-owned shares (present and former employees) counted in this category
are those held in company savings schemes.
15
RENAULT GROUP
ORGANIZATION CHART
Thierry BOLLOR
EVP Chief
Competitive Officer
Mouna SEPEHRI
EVP Office
of the CEO
Dominique THORMANN
EVP Chief Financial
Officer, Chairman
of RCI Banque
Clotilde DELBOS
Alliance Global
DirectorControl, SVP
Group Control
Bruno ANCELIN
EVP Product Planning
andPrograms
Jos-Vicente
DE LOS MOZOS
EVP Manufacturing
andSupply Chain
Gaspar
GASCON ABELLAN
EVP Engineering
Christian
VANDENHENDE
EVP Quality and Total
Customer Satisfaction
Christian
DELEPLACE
SVP Expert Fellow
Nadine LECLAIR
SVP
Engineering Project
Vronique
SARLAT-DEPOTTE
Alliance Global SVP,
Purchasing and Deputy
Managing Director
of RNPO(1)
Laurens
VAN DEN ACKER
SVP
Industrial Design
16
embers of Group
M
ExecutiveCommittee (CEG)
Members of Renault
Management Committee (CDR)
Carlos GHOSN
Chairman
and CEO
Marie-Franoise DAMESIN
Alliance EVP
HumanResources,
EVPGroup Human
ResourcesRenault
Jrme STOLL
EVP Chief Performance
Officer, Sales and Marketing,
Chairman of Renault
SportF1
Christian MARDRUS
Alliance EVP Alliance
CEOOffice and RNBV
Stefan MUELLER
EVP Chairman
ofEurope Region
Philippe BUROS
SVP Market
Area France
Denis BARBIER
SVP Chairman
ofAmericas Region
Denis LE VOT
SVP Sales
andMarketing G9(2)
Bernard CAMBIER
SVP Chairman
ofAfrica-Middle East-India
Region
Jrme OLIVE
SVP Manufacturing
andLogistics Europe
Jean-Christophe
KUGLER
SVP Chairman
ofEurasia Region
Jacques PROST
Managing Director
of Renault Group
in Morocco
Gilles NORMAND
SVP Chairman
of Asia-Pacific Region
Jacques DANIEL
Chairman of DRAC
(DongfengRenault
Automotive Company)
Michael
VAN DER SANDE
SVP
Global Marketing
Nicolas WERTANS
SVP
Global Sales
(1) Renault-Nissan Purchasing Organization
(2) Europe out of France
17
RENAULT GROUP
FINANCIAL
INFORMATION
million
2014
2013
38,874
38,775
REVENUES
Automotive
2,181
2,157
41,055
40,932
Automotive
858
495
Sales financing
751
747
1,609
1,242
As a % of revenues
3.9%
3.0%
Net income
1,998
695
1,890
586
Sales financing
TOTAL RENAULT GROUP
OPERATING PROFIT
NET INCOME
1,083
827
2,104
1,761
24,898
23,214
1,559
1,498
Shareholders equity
CONTRIBUTION FROM ASSOCIATED COMPANIES
o/w Nissan
-182
-34
1,362
1,444
o/w AVTOVAZ
TOTAL
2,416
TOTAL
2,422
2,551
(1) Operational free cash flow: cash flow (excluding dividends from publicly listed companies) minus
tangible and intangible investments net of disposals +/- changes in the working capital requirement
18
2,543
Sales financing
RENAULT GROUP
WORKFORCE
2014
RENAULT GROUP
117,395
EMPLOYEES
Breakdown
by age
Under 20
18.4%
Women
81.6%
Men
0.4%
20 to 29
15.8%
33.7%
30 to 39
27.3%
40 to 49
20.3%
50 to 59
Over 60
2.5%
Breakdown by region
Europe 56.1%
o/w France 39.5%
Breakdown by branch
Automotive branch 97.6%
19
RENAULT GROUP
CORPORATE SOCIAL
RESPONSIBILITY (CSR)
As an economic player and a responsible vehicle manufacturer, Renault implements
a strategy of social, societal and environmental responsibility that reflects its core
activities, its values, and its stakeholders expectations.
ROAD SAFETY
250 vehicles have been given tofirefighters
for use in occupant extractiontraining.
Rescue Code enables firefighters
equipped with a tablet
or smartphone to view
an extraction instruction
sheet by scanning
aQRcode on
thewindscreen
orrearwindow.
A digital interactive game playable on a
tablet has been added to the international
Safety and Mobility for All program launched
by Renault 14 years ago:
http://www.securite-mobilite-pour-tous-le-jeu.com.
HUMAN CAPITAL
Respecting and developing human capital and its diversity are effective ways
to boost collective performance and individual development, both in the company
and in society as a whole.
DIVERSITY AND EQUAL OPPORTUNITY
Women make up
18.4% of the Groups
workforce (17.6%
in 2013).
The breakdown
by age group remains well balanced: 16.2% under
30; 61% between 30 and 50; 22.8% over 50.
More than 2,200 young people were employed
at Renault under work/study contacts at the
endof2014, and over 1,400 worked as interns
during the year.
At end-2014, 35%of key positions were held
by people with international career experience.
20
RENAULT GROUP
MILESTONES
OVER 115 YEARS OF HISTORY
1898 Louis Renault builds the small Type
A automobile.
plugs.
Change.
Renault-Nissan plant
atTangiers, Morocco.
MANFACTURING
AND SALES
From its base in France, the Renault group is proceeding with
anenergetic strategy of international expansion. In 2014,
almosthalf its sales were outside the Europe region, and it set
newrecords in sales and market share in the Americas
andEurasia. Brazil and Russia remain the Groups second
andthirdlargest markets, behind France.
INDUSTRIAL SITES
AND SALES IN 2014
The 10 leading markets (excl. AVTOVAZ)
Sales at endDecember 2014
SITES IN FRANCE
BATILLY (SOVAB)
CAUDAN (Fonderie de Bretagne)
CHOISY-LE-ROI
Europe
Africa-Middle
East-India
Eurasia
Asia-Pacific
Americas
CLON
DIEPPE (Renault Alpine)
DOUAI
TANGIERS (Renault-Nissan)
FLINS
GRAND-COURONNE
ACI-PARS (Tehran)*
LE MANS
MAUBEUGE (MCA)
RUITZ (STA)
SANDOUVILLE
SAINT-ANDR-DE-LEURE (SFKI)
VILLEURBANNE
SITES IN EUROPE
BARCELONA (Nissan)
CACIA
NOVO MESTO
PALENCIA
SEVILLA
VALLADOLID
SITES IN EURASIA
BURSA (Oyak-Renault)
MOSCOW
PITESTI (Dacia)
TOGLIATTI (AVTOVAZ)
SITE IN ASIA-PACIFIC
BUSAN (RSM)
VEHICLE PLANTS
Passenger cars
Light commercial vehicles
POWERTRAIN PLANTS
Chassis, engines,
gearboxes
Colombia
Envigado
Foundry
Brazil
PARTNER PLANTS
237187
Passenger cars
Sales
24
Chile
Los Andes
Curitiba
Cordoba
Argentina
84946
Sales
United Kingdom
109014
Sales
Germany
173479
Sales
France
577601
Sales
130996
Sales
Valladolid
Barcelona
Spain
Portugal
Novo Mesto
Italy
Palencia
Cacia
Slovenia
Villeurbanne
127666
Sales
Seville
Russia
194531
Sales
Moscow
Togliatti
Pitesi
Romania
Bursa
Turkey
Tangiers
Casablanca
Morocco
Oran
Algeria
133212
Sales
Busan
Aci-Pars
Tehran
South Korea
Iran
91800
India
Sales
Pune
Chennai
25
GLOBAL PRODUCTION
VEHICLE PRODUCTION
BY BRAND AND MODEL
In Renault group plant(1)
RENAULT
Twingo II
New Twingo
Clio II
Clio III
Clio IV
Captur
Twizy
ZOE
Logan
Logan II
Sandero
Sandero II
Duster
Lodgy
Dokker
Mgane Gnration
Mgane III
o/w Scnic III
Fluence
Fluence Z.E.
Laguna III
Latitude
Talisman
Koleos
Espace
Kangoo
Kangoo II
Kangoo II Z.E.
New Trafic (2)
Master III (2)
Autres (2)
TOTAL RENAULT
DACIA
Logan II
Sandero II
Duster
Lodgy
Dokker
TOTAL DACIA
RENAULT SAMSUNG MOTORS
QM3/Captur
SM3/Fluence
SM3 Z.E./Fluence Z.E.
SM5/Latitude
QM5/Koleos
SM7/Talisman
TOTAL RSM
TOTAL IN RENAULT GROUP PLANTS(1)
26
2014
40,609
58,178
59,228
8,360
369,070
189,312
2,248
12,739
33,714
99,155
94,299
59,677
180,004
494
1,477
13,462
242,426
106,623
75,381
23
14,322
4,133
193
46,926
6,660
24,489
111,207
4,782
31,498
124,129
86,647
1,994,842
100,735
158,147
156,823
25,185
54,553
495,443
20,553
21,121
346
27,808
9,234
4,801
83,863
2,574,148
Since
launch
911,284
58,178
5,767,426
2,883,736
811,409
306,829
16,091
23,151
1,454,376
162,586
993,291
130,902
731,640
1,451
2,662
115,177
2,202,530
832,297
466,695
4,584
345,159
40,988
193
307,149
378,964
2,672,622
883,201
18,411
31,498
458,684
113,686
207,712
288,134
635,845
99,978
118,966
(4)
190,985
733
206,441
55,761
22,062
VEHICLE PRODUCTION
In partner plants(3)
RENAULT
Pulse
Scala
Logan
Logan pick-up
Logan II
Sandero
Sandero II
Duster
Lodgy
Mgane II
Fluence
Koleos
Trafic II
TOTAL IN PARTNER PLANTS(3)
Since
launch
12,531
12,771
2014
1,905
2,539
26,146
227
45,850
741
14,471
49,156
54
349
338
126
46,663
188,565
(4)
227
(4)
(4)
(4)
(4)
(4)
3,825,921
(4)
(4)
722,945
2,762,713
VEHICULE PRODUCTION
BY REGION
Europe
Eurasia
Americas
Africa-Middle East-India
Asia-Pacific
TOTAL
In Renault
groupplants(1)
997,749
810,597
379,734
232,937
153,131
2,574,148
In Group
and partner plants
1,044,412
870,918
379,734
314,518
153,131
2,762,713
CLOSE-UP ON
PARTNER VEHICLES
2014
25,736
34,103
32,437
(1) Vehicles produced in Renault group plants, including production for the partners GM, Nissan and Daimler.
(2) Vehicles produced in Renault group plants for its partners.
(3) Vehicles produced for the Renault brand in partner plants.
(4) See total of the model included in the section opposite in Renault group plants.
27
GLOBAL PRODUCTION
PRODUCTION
BY PLANT AND REGION
AUTOMOTIVE PLANTS IN EUROPE - 2014 - FRANCE
Activities, production and workforce at December 31
Plants
Batilly (Sovab)
Activities
Master III
Caudan
Fonderie de Bretagne
Choisy-le-Roi
European center
forreconditioned
powertrain subsystems
Gearboxes SR
Turbos (all types)
Kits
Cylinder heads ES
Engines ES
Injectors
Injection pumps ES
Clon
Gearboxes
Engines
Aluminum casting (in tons)
Dieppe
Clio IV RS
Douai
Flins
Clio III
Clio IV
ZOE
Le Mans
Production
108,943
Plant
workforce (1)
2,279
26,171
452
18,112
9,622
14,206,500
2,457
23,943
109,775
15,161
294
444,665
572,607
14,537
3,099
5,774
293
2,102
106,623
396
3,835
8,360
98,144
12,739
2,196
Subframes
Bottom arms
Rear axles
Front axles
Casting (in tons)
738,100
2,558,150
1,157,155
820,731
103,000
1,732
Maubeuge
Kangoo II/Citan
Kangoo II Z.E.
133,217
4,782
1,821
Ruitz (STA)
Automatic gearboxes
Automatic transmission
partkits for PSA
Parts for manual gearboxes
84,225
238,970
547
Sandouville
Espace IV
Laguna III Berline
Laguna III Estate
Laguna III Coup
New Trafic
Villeurbanne
Bottom arms
Front axles
6,114,740
6,288
7,184
6,102
1,012
31,498
1,751
691,362
262,722
277
28
Activities
Sville
Valladolid
Valladolid Motores
Portugal
Cacia
Slovenia
Novo mesto
Production
Plant
workforce (1)
Mgane III
Mgane III Coup
Mgane III Estate
Others
Gearboxes
Twizy
Captur
Engines
69,242
11,524
52,935
180
938,206
2,248
209,865
1,457,808
2,237
Gearboxes
Gearbox components
Engine components
543,963
2,306,128
4,934,544
1,012
7,711
40,609
70,271
1,992
Clio II
Twingo II
New Twingo/Smart ForFour
1,077
4,898
Activities
Logan II
Morocco
Casablanca (Somaca)
Tangiers
Logan II
Sandero II
Lodgy
Sandero II
Dokker
Production
Plant
workforce (1)
1,093
24,249
29,085
25,679
96,801
56,030
1,307
5,086
Body assembly -
Activities
Logan II
Logan II MCV
Sandero II
Duster
Gearboxes
Engines
Return modules
Subframes
Front axles
Axles
Aluminum casting (in tons)
Powertrain -
Production
77,451
42,631
44,528
174,269
595,777
332,653
134,475
709,617
361,885
760,544
20,357
Plant
workforce (1)
11,004
Casting.
29
Russia
Moscow
Clio IV
Clio IV Estate
Fluence
Mgane Gnration
Gearboxes
Engines
Rear axles
Front axles
Subframes
210,108
55,044
44,255
8,791
251,093
239,922
318,251
318,251
363,921
Logan
Sandero
Fluence
Mgane Gnration
Duster
21,522
27,220
7,733
4,671
92,374
5,126
3,011
Activities
SM3/Fluence
SM3 Z.E./Fluence Z.E.
SM5/Latitude
QM5/Koleos
SM7/Talisman
Nissan Rogue
Engines
Production
33,196
369
31,941
56,160
4,994
26,471
103,741
Plant
workforce (1)
2,179
Activities
Chile
Los Andes (Cormecanica)
Colombia
Envigado (Sofasa)
Body assembly -
30
Powertrain -
Plant
workforce (1)
45,053
3,965
20,524
11,318
3,951
1,835
Master III
VU Nissan
Logan II
Sandero
Sandero II
Duster
Engines
15,186
13,836
54,466
44,908
47,410
53,588
285,609
4,100
Gearboxes
299,515
525
6,464
12,192
22,171
28,653
644
Clio II
Kangoo
Kangoo Express
Fluence
Aluminum casting (in tons)
Planta Fundicin
Aluminio (PFA)
Brazil
Curitiba
Production
Clio II
Logan
Sandero
Duster
Casting.
165
339
GLOBAL SALES
THE RENAULT GROUPS 15 LARGEST MARKETS - 2014
By volume and as a % of TIV, cars + LCVs, incl. Dacia and Renault Samsung Motors
France
Brazil
Russia
Germany
Turkey
Italiy
Spain + Canaries
UK
Algeria
Argentina
South Korea
Belgium + Luxembourg
Colombia
Morocco
India
Sales
577,601
237,187
194,531
173,479
133,212
130,996
127,666
109,014
91,800
84,946
80,003
77,303
50,362
45,174
44,849
Market share
26.64%
7.13%
7.87%
5.30%
17.35%
8.87%
13.17%
3.88%
26.95%
12.94%
4.91%
13.02%
16.61%
37.01%
1.52%
2013
2014
93,557
433,979
612
24
261,246
8,333
99,136
915
41,930
3
47,406
18,111
7,670
622
187,004
2,289
295,328
5,084
4,791
206
204,488
8,775
164
16,248
10,143
80,459
394
8,820
1,837,737
177,305
425,289
321
64
234,883
6,964
86,548
109
37,866
10
48,157
16,123
5,281
940
210,927
2,381
267,960
9
2,797
147
182,071
1,745
275
266
8,775
82,988
1
45
11,096
1,811,343
68
23,733
113,510
42,991
69,015
150,288
399,605
57
22,838
157,679
27,025
98,374
168,651
474,624
31
5,447
25,611
398
30,888
3,603
1,150
67,097
9,053
22,587
309
27,281
4,702
18,191
82,123
2,304,439
2,368,090
2013
2014
247
27,992
3,205
753
46
1,096
32,533
2,690
1,410
40
1
103,291
4,254
72
68
21
94,595
6,883
98,692
6,043
92
211
706
93,116
6,877
32
51,466
4,221
54
293,753
59,003
1,317
227
307,501
6
27,364
1,850
35
629
107
29,991
46
33,342
2,788
34
227
404
36,841
323,744
344,342
2,628,183
2,712,432
RENAULT
Cars
Light commercial vehicles
TOTAL RENAULT
DACIA
Cars
Light commercial vehicles
TOTAL DACIA
RENAULT SAMSUNG MOTORS
Cars
TOTAL GROUP
32
2013
2014
1,837,737
293,753
2,131,490
1,811,343
307,501
2,118,844
399,605
29,991
429,596
474,624
36,841
511,465
67,097
82,123
2,628,183
2,712,432
50.1%
50.5%
2012
2013
43.1%
34.6%
36.7%
2007
2008
30.4%
2006
33.8%
2009
46%
37.4%
2010
2011
2014
Volume
14,564,768
2,167,958
12,396,810
70,830,239
8,189,769
3,767,124
34,030,603
6,478,356
18,364,387
85,395,007
% TIV (cars
+LCVs)
17.1%
2.5%
14.5%
82.9%
9.6%
4.4%
39.9%
7.6%
21.5%
100.0%
TOTAL EUROPE
France
G9
TOTAL INTERNATIONAL
Africa-Middle East-India
Eurasia
Asia-Pacific
Americas
TOTAL GROUP
2013
1,301,896
547,694
754,202
1,326,287
339,289
411,870
108,237
466,891
2,628,183
2014
1,464,611
577,601
887,010
1,247,821
308,012
389,703
133,172
416,934
2,712,432
33
GLOBAL SALES
2013
3,170,397
349,884
36,200
592,748
8,009
33,083
206,428
808,514
114,508
2,157,790
62,230
67,712
85,380
7,899
1,406,345
6,307
174,444
49,783
467,418
331,530
124,167
176,514
2,543,694
71,093
57,708
307,154
337,866
13,754,805
2014
3,270,680
334,651
37,010
593,126
9,603
39,187
217,649
969,487
117,618
2,167,958
76,163
83,534
113,033
10,469
1,477,398
6,935
174,919
56,164
439,782
372,394
169,128
205,501
2,806,196
77,910
60,310
346,137
331,826
14,564,768
34
Germany
22.5%
UK
19.3%
France
14.9%
2013
115,320
2,048
19,621
59,280
369
2,766
13,695
65,741
1,505
453,891
1,248
3,624
4,491
324
73,477
185
1,351
3,222
42,533
20,037
16,033
7,206
59,693
3,240
9,555
13,196
17,468
1,011,119
2014
122,775
2,637
18,938
59,006
358
2,780
14,102
81,680
2,176
471,708
2,529
3,856
6,506
572
91,032
425
2,133
3,466
35,868
23,029
21,717
7,673
85,152
3,398
9,232
14,496
15,203
1,102,447
2013
Market share
3.6%
5.6%
10.0%
8.4%
6.6%
8.1%
1.3%
21.0%
2.0%
5.4%
5.3%
4.1%
5.2%
0.8%
6.5%
9.1%
6.0%
12.9%
4.1%
2.3%
4.6%
16.6%
4.3%
5.2%
7.4%
Rang
8
6
2
4
6
3
19
1
17
7
8
11
5
22
4
2
5
1
6
16
8
1
8
7
3
2014
Market share
3.8%
5.7%
9.9%
7.1%
6.5%
8.4%
1.9%
21.8%
3.3%
4.6%
5.8%
5.5%
6.2%
1.2%
6.2%
8.2%
6.2%
12.8%
3.7%
3.0%
4.4%
15.3%
4.2%
4.6%
7.6%
Rang
8
6
2
6
5
2
15
1
12
9
7
9
4
21
4
3
6
1
7
11
8
2
9
8
3
35
2013
47,192
8,103
1,846
17,982
73
931
702
32,288
859
93,803
272
3,256
131
1,288
28,132
56
192
1,339
3,290
12,201
1,984
5,874
17,146
2,325
1,372
2,498
5,336
290,471
2014
50,704
8,486
2,313
18,210
74
1,273
3,007
45,986
1,505
105,893
484
4,549
164
2,715
39,964
131
155
1,721
5,186
14,689
3,893
9,779
23,862
3,171
3,173
5,334
5,095
361,516
2013
1.5%
2.3%
5.1%
3.0%
0.9%
2.8%
0.3%
4.0%
0.8%
4.3%
0.4%
4.8%
1.5%
1.7%
2.0%
0.9%
0.1%
2.7%
0.7%
3.7%
1.6%
3.3%
0.7%
3.3%
2.4%
0.8%
1.6%
2.1%
2014
1.6%
2.5%
6.2%
3.1%
0.8%
3.2%
1.4%
4.7%
1.3%
4.9%
0.6%
5.4%
2.4%
1.6%
2.7%
1.9%
0.1%
3.1%
1.2%
3.9%
2.3%
4.8%
0.9%
4.1%
5.3%
1.5%
1.5%
2.5%
2013
2014
86,498
286,097
214
8,332
6,109
348
22,132
3
8,377
17,836
584
1,563
258,849
5,081
834
9,621
78,173
360
8,809
799,820
165,130
299,785
261
6,963
4,916
105
23,154
10
7,374
15,997
485
1,765
245,917
9
2
8,122
81,820
45
11,004
872,864
58
15,361
83,102
34,495
17,634
121,654
272,304
57
13,285
123,906
20,566
41,558
137,717
337,089
1,072,124
1,209,953
2013
2014
246
27,572
3,143
46
0
58,796
5,877
82
211
59,578
6,843
32
45,110
3,988
54
211,578
1,054
32,069
2,612
40
1
66,604
4,187
53
68
63,586
6,872
0
51,629
1,201
227
230,203
6
16,180
1,546
35
322
105
18,194
15
21,471
2,401
34
134
400
24,455
229,772
254,658
1,301,896
1,464,611
37
GLOBAL SALES
SALES, AFRICA-MIDDLE
EAST-INDIA REGION
TOTAL INDUSTRY VOLUMES, AFRICA-MIDDLE EAST-INDIA REGION
By volume, cars + LCVs(1)
MAIN MARKETS
India
Iran
Saudi Arabia
South Africa+Namibia
North Africa
Egypt
Israel
Iraq
Nigeria
DOM
TIV AFRICA-MIDDLE EAST-INDIA
2013
2,984,267
711,000
756,193
624,543
593,295
209,350
212,581
130,937
51,492
57,080
7,596,943
2014
2,959,586
1,153,300
845,512
618,308
514,721
281,781
239,669
97,335
59,592
59,284
8,189,769
2013
Volume
74,088
64,368
36,300
12,406
8,200
8,221
16,642
9,968
10,264
265,135
2014
Market
share
17.4%
2.2%
5.1%
2.0%
1.1%
3.9%
13.8%
17.5%
4.8%
3.5%
Volume
52,059
44,849
33,000
18,788
13,405
11,507
11,440
10,147
10,105
226,832
Market
share
8.8%
25.2%
6.4%
1.0%
Volume
39,741
33,734
4,429
80,580
Market
share
15.3%
1.5%
2.9%
3.0%
1.6%
4.1%
9.4%
17.1%
4.2%
2.8%
2013
Volume
37,290
30,388
3,673
73,367
2014
Market
share
11.7%
27.6%
7.5%
1.0%
2013
Volume
787
787
38
Market
share
0.0%
0.0%
2014
Volume
600
600
Market
share
0.0%
0.0%
CARS
RENAULT
Captur
Clio
Diverse
Dokker
Duster
Fluence
Fluence Z.E.
Kangoo
Koleos
Laguna
Latitude
Lodgy
Logan
Master
Megane
Pulse
Sandero
Scala
Thalia
Trafic
Twingo
ZOE
TOTAL RENAULT
DACIA
Diverse
Dokker
Duster
Lodgy
Logan
Sandero
TOTAL DACIA
RENAULT SAMSUNG MOTORS
QM5
SM3
SM5
SM7
TOTAL RSM
TOTAL GROUP, CARS
Light commercial vehicles
RENAULT
Captur
Clio
Diverse
Dokker
Kangoo
Kangoo Z.E.
Logan
Master
Megane
Trafic
Twingo
TOTAL RENAULT
DACIA
Diverse
Dokker
Duster
Logan
Sandero
TOTAL DACIA
TOTAL GROUP, LCVs
TOTAL GROUP, CARS + LCVs
2013
2014
2,557
47,617
320
0
62,171
13,958
433
9,737
1,761
70
2,099
392
56,508
2
11,956
4,791
9,538
8,611
8,221
441
1,612
9
242,804
5,334
34,969
7
1
59,511
17,170
0
7,613
2,161
72
1,620
546
54,134
2
6,146
2,797
11,146
1,744
67
589
885
36
206,550
10
6,328
13,378
917
38,751
12,327
71,711
0
7,259
14,670
742
38,056
17,360
78,087
61
587
129
10
787
0
597
0
3
600
315,302
285,237
2013
2014
1
420
60
27
9,615
3
693
9,072
34
2,179
227
22,331
42
464
77
407
9,594
6
21
6,732
11
2,828
100
20,282
0
1,411
44
199
2
1,656
23,987
339,289
31
2,380
49
29
4
2,493
22,775
308,012
39
GLOBAL SALES
2013
2,777,547
853,378
226,327
216,170
78,732
4,256,688
2014
2,470,751
767,681
228,615
99,313
94,236
3,767,124
2013
Main Renault markets
Russia
Turkey
Kazakhstan
Romania
Ukraine
TOTAL RENAULT
Volume
210,099
108,311
4,920
5,096
12,417
347,032
Market
share
7.6%
12.7%
3.0%
6.5%
5.7%
8.2%
2014
Volume
194,531
98,743
8,174
6,741
5,798
321,330
Market
share
7.9%
12.9%
5.0%
7.2%
5.8%
8.5%
2013
Volume
36,395
24,890
64,716
Market
share
4.3%
31.6%
1.5%
2014
Volume
34,469
29,625
68,271
Market
share
4.5%
31.4%
1.8%
40
2013
Volume
122
122
Market
share
0.0%
0.0%
2014
Volume
102
102
Market
share
0.0%
0.0%
Cars
RENAULT
Captur
Clio
Diverse
Dokker
Duster
Espace
Fluence
Fluence Z.E.
Kangoo
Koleos
Laguna
Latitude
Lodgy
Logan
Master
Megane
Sandero
Thalia
Trafic
Twingo
ZOE
TOTAL RENAULT
DACIA
Dokker
Duster
Lodgy
Logan
Sandero
TOTAL DACIA
RENAULT SAMSUNG MOTORS
QM5
SM3
SM5
SM7
TOTAL RSM
TOTAL GROUP, CARS
Light commercial vehicles
RENAULT
Diverse
Dokker
Kangoo
Kangoo 2
Logan
Master
Trafic
TOTAL RENAULT
DACIA
Dokker
Duster
Logan
TOTAL DACIA
TOTAL GROUP, LCVs
TOTAL GROUP, CARS + LCVs
2013
2014
4,404
30,384
6
24
90,126
1
44,722
31
2,301
3,207
82
2,211
230
83,230
11
17,896
48,889
2,358
36
77
0
330,226
5,769
31,156
2
60
82,612
1
42,473
1
1,828
2,289
48
1,052
394
86,136
1
11,764
41,352
0
4
7
21
306,970
2,044
16,306
7,507
12,607
16,111
54,575
2,294
18,434
5,659
18,705
13,286
58,378
26
58
33
5
122
384,923
15
75
12
0
102
365,450
2013
2014
1
726
78
4,994
13
8,653
2,341
16,806
0
986
0
3,682
0
8,103
1,589
14,360
9,773
260
108
10,141
26,947
411,870
9,491
338
64
9,893
24,253
389,703
41
GLOBAL SALES
2013
20,715,548
5,285,308
1,511,931
1,112,706
1,074,044
1,264,126
32,537,688
2014
22,223,921
5,463,054
1,630,058
1,089,909
1,078,396
831,183
34,030,603
2013
Volume
34,157
7,016
3,772
645
47,092
Market
share
0.2%
0.6%
0.1%
2.3%
0.1%
2014
Volume
34,067
10,014
4,659
1,191
51,914
Market
share
0.2%
0.9%
0.1%
3.4%
0.2%
2013
Volume
668
347
1,015
Market
share
7.0%
9.7%
0.00%
2014
Volume
679
391
1,070
Market
share
7.0%
10.9%
0.00%
42
2013
Volume
60,027
60,130
Market
share
4.0%
0.2%
2014
Volume
80,003
80,188
Market
share
4.9%
0.2%
Cars
RENAULT
Captur
Clio
Diverse
Duster
Fluence
Fluence Z.E.
Kangoo
Koleos
Laguna
Latitude
Master
Megane
Modus
Talisman
Trafic
Twingo
Wind
ZOE
TOTAL RENAULT
DACIA
Duster
Lodgy
Logan
Sandero
TOTAL DACIA
RENAULT SAMSUNG MOTORS
QM5
SM3
SM3 Z.E.
SM5
SM7
QM3
TOTAL RSM
TOTAL GROUP, CARS
Light commercial vehicles
RENAULT
Diverse
Kangoo
Kangoo 2
Kangoo Z.E.
Koleos
Master
Trafic
Twingo
TOTAL RENAULT
TOTAL GROUP, CARS
TOTAL GROUP, CARS + LCVs
2013
2014
98
1,898
50
27
5,315
103
1,765
28,828
103
2,612
5
3,131
1
163
45
320
34
0
44,498
990
5,036
27
204
2,823
3
1,509
32,368
0
1,937
4
2,705
0
275
60
140
0
13
48,094
724
72
23
196
1,015
669
58
55
288
1,070
5,360
18,908
398
30,726
3,588
1,150
60,130
105,643
9,038
20,687
309
27,269
4,694
18,191
80,188
129,352
2013
2014
1
370
140
13
10
877
1,177
6
2,594
2,594
108,237
0
0
867
20
19
1,192
1,706
16
3,820
3,820
133,172
43
GLOBAL SALES
2013
3,576,037
1,061,742
966,296
917,073
276,110
120,039
83,439
7,000,736
2014
3,325,949
1,134,025
922,330
656,306
303,129
121,716
14,901
6,478,356
2013
Volume
236,360
141,217
44,358
21,187
17,043
460,833
Market
share
6.6%
15.4%
16.1%
2.0%
1.8%
6.6%
2014
Volume
237,187
84,946
50,362
24,889
18,317
415,701
Market
share
7.1%
12.9%
16.6%
2.2%
2.0%
6.4%
44
2013
Volume
6,058
6,058
Market
share
1.6%
0.1%
2014
Volume
1,233
1,233
Market
share
0.4%
0.0%
Cars
RENAULT
Captur
Clio
Diverse
Dokker
Duster
Fluence
Kangoo
Koleos
Laguna
Latitude
Logan
Master
Megane
Modus
Safrane II
Sandero
Scala
Thalia
Twingo
ZOE
TOTAL RENAULT
RENAULT SAMSUNG MOTORS
SM3
SM7
TOTAL RSM
TOTAL GROUP, CARS
Light commercial vehicles
RENAULT
Diverse
Dokker
Kangoo
Kangoo Z.E.
Master
Trafic
TOTAL RENAULT
TOTAL GROUP, CARS
TOTAL GROUP, CARS + LCVs
2013
2014
0
67,983
23
0
108,922
29,032
5,995
5,233
20
164
47,266
708
3,496
2
206
146,061
164
4,835
277
2
420,389
82
54,343
25
3
92,556
19,166
3,762
3,965
6
187
70,657
609
1,428
0
147
129,573
1
197
136
22
376,865
6,058
0
6,058
426,447
1,228
5
1,233
378,098
2013
2014
0
0
24,842
7
14,936
659
40,444
40,444
466,891
1
17
22,546
39
14,982
1,251
38,836
38,836
416,934
45
New Espace
PRODUCTS
AND BUSINESS
The visionary strategy of the Renault group is based on bold
choices that promote sustainable mobility for everybody.
Theabilityto innovate off the beaten track is written into
thecompanys genes. The Groups men and women share
thesame passion: to drive cars forward.
VEHICLE RANGE
RENAULT
PASSENGER CARS
EUROPE
New Twingo
Clio
Also exists
in an Estate version
Captur
Scenic
Also exists
in Grand Scnic and
X-mod versions
Mgane Berline
Also exists in
Coup and Estate versions
Kadjar
Koleos
48
VEHICLE RANGE
New Espace
Laguna berline
Also exists in Estate and coup
versions
Kangoo
New
Trafic Combi
SPORT CARS
49
VEHICLE RANGE
RENAULT
PASSENGER CARS
INTERNATIONAL - Main vehicles sold
Sandero Stepway
Also exists in a Sandero version
Logan
Scala
Fluence
Latitude
Talisman
Duster
50
Koleos
VEHICLE RANGE
Kangoo Express
Also exists in Compact
and Maxi versions
New Trafic
New Master
Also exists in a
Propulsion version
ELECTRIC VEHICLES
Twizy
Kangoo Z.E.
ZOE
51
VEHICLE RANGE
DACIA
Duster
Sandero
Also exists in
a Stepway version
Logan
Logan MCV
Dokker
Also exists in
a Stepway version
Dokker Van
Lodgy
Also exists in
a Stepway version
52
VEHICLE RANGE
VEHICLE RANGE
RSM
SM3 NEO
SM3 Z.E.
SM5 PLATINUM
SM7
QM3
QM5
53
POWERTRAINS
RENAULT
TWIZY
X09
TWINGO 07
ZOE
X10
Gasoline
Diesel
CLIO II
BC65
CLIO IV
BK98
PULSE
B58
SCALA
L58
SYMBOL
L35
CAPTUR
J87
KANGOO
X76
95ch/ 95ch(Flex)+JB3
KANGOO II
FK61
MEGANE
EBDK95
54
Electric
POWERTRAINS
RENAULT
Electric
SCNIC
JR95
FLUENCE
L38
5AGen1
(95 ch) + BT2
Gasoline
Diesel
LAGUNA
DBK91
LATITUDE /
SAFRANE
L43
TALISMAN /
L47
KOLEOS
H45
NEW
ESPACE
JFC
TRAFIC
X82
MASTER
X62
55
POWERTRAINS
DACIA
Gasoline
LOGAN / SANDERO /
SYMBOL
LBK52 & B Cross
LOGAN / SANDERO
LB90 & B Cross
LODGY
J92
DOKKER
FK67
LOGAN F90
Fourgonnette / Van
LOGAN
U90 Pick UP
DUSTER
H79
56
Diesel
POWERTRAINS
SM5
L43
SM7
L47
Diesel
-
AVTOVAZ
Gasoline
LADA LARGUS
RF90
Diesel
-
57
MOTORSPORT
Renault and motorsport it is a story of over 115 years
of innovation, of extraordinary cars and renowned
drivers, of cutting-edge engines and technologies,
ofdaunting challenges and an unmatched record
ofsuccess for a full-line carmaker that has defeated
thetop specialists in motorsport.
World Series
By Renault.
58
MOTORSPORT
Formula E.
EUROCUP Clio.
In rallies:
New Clio R3T is racing at the national and
international level in an entirely new European
series. The goal is to qualify a driver for
theWRC3 championship in 2016.
Renault Sport is also offering kits to make
rally racing more affordable, including
Twingo R1, R2 Evo, Clio R3 and Mgane N4,
among others.
ICONIC, STANDARD-SETTING RACE CARS
Renault has always designed the racecars that are derived from production models
(R.S., GT, GT Line) to the highest standards of excellence and performance.
Yesterday: R8 Gordini, R5 Turbo, Clio Williams, Clio V6, the Spider, and so on.
Today: Clio R.S. 200 EDC and Mgane R.S. 265 are recognized as the best in their class.
TheMgane Renault Sport has held the record at Nrburgring in its category since 2008
(Mgane R26- R). The most recent time clocked: 75436 in May 2014 for Mgane R.S. 275
Trophy-R.
Renault Sport is fueling its customers enthusiasm by organizing fun and exciting daylong
events at the racetrack called Journes Passion.
ALPINE A 450
60
RESEARCH
AND DEVELOPMENT
Innovation is central to Renaults strategy and the main
dynamic force of the Drive the Change plan. In 2014, the latest
achievements of its engineers were on display in leading
models like New Twingo and New Espace, both of which
feature many innovations. Renault and Nissans engineers
willnow be working more closely together, significantly
heightening R&D performance and thus guaranteeing
thecompanys competitiveness.
With more than 1.6 billion invested in 2014 and almost 16,000 employees, Renault R&D is
committed to addressing the challenges faced by the automotive industry and to keeping pace
with major social trends.
Renault group patents
2010
304
2011
499
2012
607
2013
620
2014
608
AN INTERNATIONAL ORGANIZATION
In the field of engineering, Renault benefits from international expertise, thanks notably to its
decentralized units in South Korea, India, Russia, Romania and Brazil.
Their main role is to develop and adapt products to new customers needs and expectations,
to regulatory requirements, and to economic conditions in each country.
61
WELL-BEING ON BOARD:
MORE FREE TIME
The NEXT TWO prototype presented
byRenault in 2014 reveals this vision of a
self-driving car. On the roads as of 2020,
itwillallow drivers to escape from the task
ofdriving and use their newfound freedom to
take advantage of all the on-board connectivity
available to them. Indeed, Renault believes
theautonomy of the car should be thought
ofinrelation to connectivity. By letting the car
dothe driving in certain conditions like heavy
traffic, for example, drivers will have more
freetime and, thanks to the connected services
in the car, will be able to use it for work
orenjoyment.
62
In 2014 Renault unveiled its EOLAB concept car, which explores ways of achieving ultra-low
consumption. With 1l/100km, and CO2 emissions
of22 g/km for an NEDC combined cycle, the EOLAB
prototype incorporates almost 100 technological
advances, which will be introduced progressively in
production vehicles starting in 2015. The exceptional
consumption of 1l/100 km is achieved by combining
three things: aerodynamics, lightweight
EOLAB prototype:
hybrid Z.E.
andthegasoline-electric Z.E. hybrid.
powertrain.
63
LIGHT COMMERCIAL
VEHICLES
Light commercial vehicles are a major strategic market, with over
20millionsold in 2014. To be able to meet customers specific needs,
Renaulthas created an LCV Business Unit.
The LCV range: New Master, New Trafic, Kangoo Express and Kangoo Z.E.
Duster Oroch.
Its capabilities are rounded out by partnerships with 380 body repair shops worldwide.
Renault thus offers a large range of services tailored to meet its customers expectations.
Longstanding partnerships with several manufacturers: Nissan, Renault Trucks, GM
andDaimler. In 2014, Renault also signed a partnership agreement with Fiat for the production
attheSandouville plant of an LCV based on the same platform as New Trafic.
Industrial sites: 6 plants produce light commercial vehicles for the Group: Brazil (Master),
Argentina (Kangoo), Morocco (Dokker), Maubeuge (Kangoo), Batilly (Master) and Sandouville
(Trafic). Now 100% of the Renault light commercial vehicle range sold in Europe is produced
inFrance.
ELECTRIC
VEHICLES
With 17,800 sales in 2014 (Twizy included), Renault is No. 1 in electric vehicle
sales in Europe.
In Europe, ZOE was the best-selling model in the last quarter of 2014,
with a 24% market share.
In addition to their environmental benefits, electric vehicles are revolutionary
in terms of comfort, quietness and peace of mind for their users.
NEWS IN 2014
The electric vehicle market continues to grow rapidly: in Europe, it is expanding 20 times
faster than the market for hybrids did when they were launched.
This positive trend is being driven by the development of infrastructures
andahighcustomer satisfaction rate (95% for the Renault range).
To meet demand, numerous competitors, and in particular German carmakers,
are entering the E.V. market.
In 2014, Renault continued to make electric cars more convenient and affordable by
introducing the FlexiCharger, which allows the ZOE to be recharged from a home electrical
outlet and by offering ZOE on a leasing plan for 169 a month.
Many companies are moving toward Zero Emissions policies and are choosing Renault for their
electric vehicle fleets (e.g. Ikea, EDF, Veolia and Orange).
KEY FIGURES
The worldwide market in 2014 was estimated at over 170,000 vehicles (comparable to ZOE):
every three minutes, a customer somewhere in the world switches from an internal combustion
engine car to an electric car.
Europe and the United States account
forthree-quarters of these sales.
PURCHASING
AMOUNT OF RENAULT PURCHASES
Worldwide - billion
Automotive components
Industrial goods and services, logistics
After-sales
TOTAL
2013
18.3
5.1
0.9
24.3
2014
19
4.7
1
24.7
2014
2,493
12,152
549
66
SUPPLY CHAIN
The Supply Chains activities extend from parts
suppliers to the transport of vehicles to customers,
from the project phase to production and delivery.
Vehicles leaving
theplant at Tangiers.
TOTAL
451,962
139,735
67,351
147,406
451,032
1,751,213
94,128
19,083
269,105
3,391,015
IPO export
328,454
96,531
67,351
147,406
423,082
1,671,246
94,128
19,083
220,616
3,067,897
Local
KD export distribution
1,693
99,688
43,204
Import
22,127
27,950
79,967
44,897
99,688
48,489
178,533
67
SALES
NETWORK
STRUCTURE
Primary
network
685
2,680
934
432
302
830
5,178
Secondary
network
3,688
6,526
142
94
11
165
6,938
Total
4,373
9,206
1,076
526
313
995
12,116
SATISFY CUSTOMERS
To better serve its millions of customers, the Group has set a goal of being one of the top three
full-line manufacturers in terms of service quality in sales and after-sales in its main markets
by2016. To track its progress, Renault surveys over one million customers in 31 countries each
year to assess the quality of the brands relations with them.
Renault has also reworked all aspects of the customer experience for private and corporate
customers, new and pre-owned vehicles, all its points of contact with customers: Internet, physical
points of sale and customer relations.
Renault is stepping up its transformation through the C@RE.2.0 (Customer Approved Renault
Experience) program to make quality of service a powerful factor of differentiation for the brand.
In 2014, for example, Renault opened its 1,000th Renault Store. These pleasantly appointed
showrooms designed so that customers can stroll around and discover our cars are equipped
withthe latest sales tools and have sales staff trained to engage with visitors and learn what they
are looking for.
RCI BANQUE
2014
35.2%
12,600
1,245,000
25,415
2013
36,9%
35,1%
30,5%
42,7%
24,9%
47,4%
34,6%
2014
38,0%
36,4%
29,6%
38,9%
26,9%
48,1%
35,2%
2013
8,380
19,933
249
2,920
90
1,027
24,219
2014
8,523
21,243
275
2,864
85
948
25,415
69
AFTER-SALES
Renault makes after-sales service a powerful loyalty
builder by assisting customers throughout the entire
life of their vehicle.
A Renault service advisor.
SERVICES
Service contracts include insurance,
assistance, maintenance, warranty extensions and
connected services.
More than one new vehicle out of two
registered worldwide in 2014 was covered
byaservice contract.
1,735,000 service contracts were sold
in2014.
Fixed prices: Renault was one of the first automakers to offer a full range of fixed prices on
many maintenance and repair services. Customers can thus manage their budgets without any
unpleasant surprises.
An extended range of services: Renault Rent (vehicle rental), Renault Assistance (breakdown
or accident assistance), Renault Minute (fast maintenance and repair), Pro+ (maintenance and
repair of company vehicles), etc.
REPLACEMENT PARTS
Original replacement parts meet the same Renault production specifications and standards
as the parts used in manufacturing the vehicles. Renault thus guarantees the original levels
quality and safety for the full life of the product.
Renault also engineers the original parts to optimize vehicle maintenance and repair. Repair
shops and customers alike thus benefit from easy parts replacement and vehicle repair.
Under the Motrio, brand, Renault offers a range of parts for Renault vehicles over five years
old and for Dacia and other Brands over three years old. More than 8,000 references
and46 families of products for 45 vehicle brands are sold in almost 50 countries.
Motriowaslaunched in 1998.
Standard exchange parts: Renault has a complete range of 19 families of mechanical
components that have been remanufactured to the highest standards. Customers thus have a
solution for repairing their vehicle that is both economical and ecological, with the same
warranty as on a new part.
ACCESSORIES
18,000 references of accessories are available: hitches, transport racks, multimedia, interior
and exterior personalization, items for vehicle protection, safety, comfort, and personal protection.
Replacement parts and accessories are available everywhere in the world:
1 million replacement parts are delivered each day to the sales networks,
in 160 countries, from 29 distribution centers.
In Europe, 95% of orders are delivered within 24 hours.
222,000 part numbers are supplied.
70
RENAULT TECH
Renault TECH is the Business Unit that designs,
manufactures, and sells converted vehicles and related
services to respond to the needs of businesses
andprivate vehicle owners, always meeting theRenault
groups quality standards.
Renault TECH oversees the development and manufacture of new PV and LCV projects
attherequest of the Program Departments so that new industrial requirements are taken
intoaccount. The engineers at Renault TECH also customize vehicles for businesses and
personalized fleets as well as those for the transport of persons with reduced mobility (TPMR).
The main types of conversion are:
for PVs: limited series like Clio Costume Nationale, options like exterior decals on Captur, video
in Scnic or versions like Clio IV for driving schools.
for LCVs: options like wood interiors for Master, New Trafic and Kangoo, etc., and dumper,
flatbed and extended cab versions;
the range of vehicles customized to carry people with reduced mobility: Master, Trafic,
Kangoo and Dokker;
fleet conversions for Key Account customers like La Poste and EDF and conversions for
tradespeople.
Conversions are done at the Heudebouville workshop in France, which specializes in vehicles
forthe transportation of people with reduced mobility, and in 11 satellite workshops in Renault
and Dacia plants in Europe, Africa-Middle East-India and Africa. In 2014, more than 155,000
vehicles were converted and delivered at no extra cost to customers, with a maximum additional
delivery timeof 48 hours.
Sandouville
Heudebouville
Douai
Maubeuge
Batilly
Flins
Les Ulis
France
Slovenia
Novo Mesto
Romania
Pitesti
Palencia
Valladolid
Spain
Tangiers
Morocco
Bursa
Turkey
Satellites
Specialized plant
Headquarters
71
RENAULT-NISSAN
ALLIANCE
In 2014, the Renault-Nissan Alliance sold 8.5 million vehicles in
almost 200 countries around the world through its eight brands:
RENAULT, DACIA, RENAULT SAMSUNG MOTORS, NISSAN, INFINITI,
DATSUN, VENUCIA and LADA. This record figure corresponds
tomore than one vehicle in every ten sold worldwide.
The Renault-Nissan Alliance is consolidating its position as
theworlds fourth-biggest vehicle manufacturer.
RENAULT-NISSAN ALLIANCE
OVERVIEW
STRUCTURE
43.4%
RNVB DIRECTORS
RENAULT
RENAULT-NISSAN B.V.
ALLIANCE BOARD
50%
50%
NISSAN
STEERING COMMITTEES
15%
1.55%
1,55%
1.55%
3.1%
3.1%
Renault has a 43.4% equity interest in Nissan, and Nissan a 15% equity interest in Renault.
Thecross-shareholding model ensures that the two partners share the same interests
andencourages them to adopt winwin strategies that are beneficial to both.
Strategic management of the Alliance is in the hands of Renault-Nissan BV, a Dutch
company created on March 28, 2002, that is owned fifty-fifty by Renault SA and Nissan
MotorCo., Ltd.
74
RENAULT-NISSAN ALLIANCE
On April 1, 2014, Renault and Nissan took another major step in the evolution of their 15-year
partnership by converging four key functions: Engineering, Manufacturing and Supply Chain
Management, Purchasing and Human Resources. The Convergence is expected to help
accelerate efficiency and synergies in these four functions by allowing these functions to make
quicker decisions, avoid duplication and pool resources. The convergence is expected to boost
the efficiency and revenues of both companies by leveraging the size of the Alliance to achieve
more economies of scale. By 2016, the Alliance expects to generate a minimum of 4.3 billion
euros in annualized synergies, up from an estimated 3.8 billion euros or more in 2014.
RENAULT-NISSAN ALLIANCE
HIGHLIGHTS
Nissan Rogue
75
RENAULT-NISSAN ALLIANCE
SYNERGIES
For the past 15 years, Renault and Nissan have been seeking areas for synergies within
theAlliance which benefit both companies. Synergies give Renault and Nissan a sustainable
competitive advantage in the global automotive industry. Synergies are derived from cost
reductions, cost avoidance and revenue increases.
The pursuit of synergies and sharing of best practice have gathered pace since the 2008
financial crisis, which highlighted the need to boost the operational performance
oftheAlliance, while seizing every opportunity to generate economies of scale.
2,691
2,872
3,800
2500
2000
1500
1000
1,632
1,746
770
836
874
743
796
872
2009
2010
2011
1,513
1,332
1,528
1,540
500
Renault
Nissan
1,163
0
2012
2013
2014
Visibility
The amount of synergies is approved by the Alliance Economic Advisor and each companys cost
control department. Only new synergies are taken into account each year.
More than $3.8 billion in new synergies expected in 2014.
76
RENAULT-NISSAN ALLIANCE
RENAULT-NISSAN ALLIANCE
Carlos GHOSN
Renault and Nissan
Chairman
Hiroto SAIKAWA
Nissan
Chief Competitive
Officer
Marie-Franoise
DAMESIN
Alliance Human
Resources
Tsuyoshi YAMAGUCHI
Alliance Technology
Development
Thierry BOLLOR
Renault
Chief Competitive
Officer
Arun BAJAJ
Alliance
Talent Management
Shohei KIMURA
Alliance Manufacturing
Engineering and Supply
Chain Management
Christian MARDRUS
Alliance
CEO Office
Renault-Nissan BV
Yasuhiro YAMAUCHI
Alliance
Purchasing
issan scope
N
Joint Renault/Nissan management scope
Renault scope
77
RENAULT-NISSAN ALLIANCE
PARTNERSHIP
DAIMLER
The agreement announced in April 2010 between the Renault-Nissan Alliance and the German
group Daimler AG, established the basis for a strategic partnership based on three major
projects, primarily in Europe. Since then, the partnership has been extended to include
aroundadozen projects on three continents.
Mercedes Citran
at the Renault
Maubeuge plant.
MAIN PROJECTS:
78
RENAULT-NISSAN ALLIANCE
AVTOVAZ plant
in Togliatti (Russia).
AVTOVAZ
In 2008, Renault-Nissan signed a strategic partnership agreement with AVTOVAZ, the leading
Russian automaker, with the aim of securing overall market share of 40% in 2016.
The Renault-Nissan Alliance has four plants in Russia, at Togliatti, Moscow, Saint Petersburg
and Izhevsk.
The new BO assembly line based on Renaults Logan platform at the Togliatti plant is the first
large-scale industrial development in the partnership. This 400 million investment boosts
theplants capacity to 350,000 vehicles a year. Following the Lada Largus and Nissan Almera,
two Renault models, including New Logan and New Sandero, are built on this line.
As of January 2015,
AVTOVAZ-RENAULT-NISSAN Purchasing
Organization (ARNPO) now handles
purchasing for all three partners in Russia.
ARNPO is set to become the largest
purchasing entity in Russias automotive
industry, consolidating the global
integration of AVTOVAZ in this sector.
79
RENAULT-NISSAN ALLIANCE
ALLIANCE SALES
The Renault-Nissan Alliance sold a record 8,470,610 vehicles in 2014 amid rising sales in
the United States and Western Europe.
Sales rose for the fifth straight year, up 2.5 percent compared with the previous year. Together,
Renault, Nissan and AVTOVAZ, Russias largest automaker, account for one in 10 cars sold
worldwide.
The Renault-Nissan Alliance sold 82,602 electric vehicles in 2014, up 24 percent compared
with previous year, giving it a global market share of 56 percent. Nissan LEAF was the worlds
best-selling EV with 61,507 sales, while Renault led in Europe with 17,813 sales.
U.S.
China
Russia*
Japan
France
Mexico
Brazil
UK
Germany
Italy
Market Share
8.4%
5.7%
30.7%
12.1%
30.2%
28.0%
9.3%
9.3%
7.4%
12.5%
*Including AVTOVAZ
10.06
2 VW
9.94
3 GM
4 ALLIANCE
5
9.92
RENAULT
NISSAN
LADA
2.7
5.3
0.4
HYUNDAI KIA
7.7
6 FORD
6.3
7 FIAT-CHRYSLER
4.6
8 HONDA
2.9
10 SUZUKI
2,8
BMW
12 DAIMLER
80
4.4
9 PSA
11
8.5
2.1
2
RENAULT
CORPORATE COMMUNICATION DEPARTMENT
13/15 Quai le Gallo
92109 BOULOGNE-BILLANCOURT Cedex
France
Tl.:33 (0)1 76 84 04 04
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