Qcfi Durgapur Chapter: Question & Answers Bank

QCFI DURGAPUR CHAPTER :
QUESTION & ANSWERS BANK
1.
How many steps are there in the problem solving method as

suggested by the QCFI.
1)
Twelve
How many tools have been recommended by the QCFI which are
in use while practising problem solving method?
2)
Ten
3.
Name the tool that has use many times while solving a problem.
3)
Brainstorming
4.
Name the tool used to enable understanding of the process / flow

and locate a problem.
4)
Flow diagram
5.
Name the tool used to differentiate between vital and trivial

causes.
5)
Pareto chart
6.
Name the chart that shows the planning activity.
6)
Milestone Chart.
7.
What is the step of the problem solving method that is to be

carried out to find all the possible causes.
7)
Identification of causes.
8.
What is the step of the problem solving method to be followed

immediately after the Developing solutions.
8)
Foreseeing
resistance
9.
Name the diagram that represents graphically the relationship

between two variables.
9)
Scatter Diagram
10.
Name the tool that can be used while eliminating abnormal

variation in process output by distinguishing variations due to
assignable causes from those due to chance causes.
10) Control chart
11.
In PDCA Cycle, when P indicates Plan D indicates Do, what do

C and A indicate ?
11) CHECK
and
respectively
12.
Name the part of the PDCA Cycle in which Regular

Implementation step of problem solving method can be cited..
12) ACT
13.
Which is a strategy for defect prevention?
13) Statistical Process Control.
14.
What are the two Journals published by JUSE which became the
household names as per Dr.J.M. Juran?
14) Statistical Quality Control

and GEMBA to QC.
15.
"Evolutionary progress plus continuous improvement as a way of

function" known as m?
15) Quality
Management
Revolutionary progress.
16.
From which year the most crucial breakthrough came in the

Modern Quality Movement?
16) 1931.
17.
What is the third step of Six Sigma method of solving problem?
17) Analyse
18.
Who was the first to argue that "Quality should be considered at

all stages of the process and not just within the manufacturing
function".
18) Dr.A.V. Feigenbaum.
19.
Which are the problem solving techniques that are being used by
the system analysts, to ensure that all aspects involved in the
process are covered, while programming for the computer?
19) Flow Diagram.
20.
Who has given the statement that "The age of excessive caution
is over. One who cannot enter the new age by crossing the
bridge, cannot be a top Manager" .
20) Dr. K. Ishikawa.
21.
The partime standards published in USA at the time of II World

War.
21) Z -1 standards?
22.
Which type of graph is used to show the trend for the total data
and for each component of the total?
22) Stratagraph or Areagraph.
23.
What is the process of sharing human mind?
23) Education.
probable
ACT
24.
As Dr. Deming, what is the heart of transformation?
24) It is the release of intrinsic

motivation by creating joy,
pride, happiness.
25.
What was the primary importance given by Europe or USA during

implementation of Quality Circles, and which caused the declining
journey in these countries?
26.
As per Dr. J.M. Juran collection of information or generation of

information begins and ends with?
Which will describe the inherent variation in the process?
As per Dr. Juran's twelve steps method of solving problem, what
is the twelve steps?
Who was awarded the National medal of Technology by President
Bush?
For chronic problem, Dr. Juran suggested. proj ect by project
method. What is the first step to follow in this approach?
Which is the first need of Maslow's theory of hierarchy of human
needs which will satisfied by joining QC activity?
25) Importance
to
organisational
improvement. No proper
attention
paid
to
improvement of people:
26) Questions.
27.
28.
29.
30.
31.
32.
27) Control limits.

28) Monitor Control system.
29) Dr. J.M. Juran.
30) Proof of the need.
31) Social Need.
Who has given the statement that" As long as there is a work

place, QC Circle activities must be continued. They are not a final
for this particular movement" ?
Who has develop the methods for on-line and off-line Quality
Control?
When did the Board of Directors of JUSE formally resolved to
create the Deming Prize in commemoration of Dr. Deming's
contribution to the Japanese industries and for encouragement of
Quality Control development in Japan?
In which concept common economic objective is to increase good
processes and outputs from a given amount resources input?
When Piggy Backing is suggested by the leader during QC
meeting?
What is the name of the inaugural issue of JUSE's journal?
In 1950s, after world war II, Statistical Quality Control was taught
to the Japanese by whom?
39.
In which year Quality Circle was born in Japan?
39) 1962
40.
Who introduced Quality circles in Japan?
40) Dr. K. Ishisawa
41.
Which organisation first introduced Quality circles in India?
41) BHEL
42.
When was QCFI established?
42) 1982
43.
What is the philosophy of Quality Circle as per Dr. K. Ishikawa ?
44.
PDCA cycle is named after whom
43) Self development & mutual

development.
44) Dr. W. E. Deming
45.
Who choose the leader of Quality Circles?
45) QC members
46.
What is the prime objective of the QC in attending the

convention?
46) To learn from other Quality

Circles.
47.
What is the name of the chart that carries planning activity with
time estimation?
47) Gantt Chart or Milestone

Chart.
48.
How many problems can be taken by a Quality Circle at a time for

solving?
48) One only.
49.
Whether Quality Circle leader should be rotated after fixed time

interval or fixed?
49) Should be Rotated after

Fixed time interval.
50.
Where was QC Circle born?
50) Japan
51.
Who pioneered the Quality Circle in the world?
52.
Quality control should be part of Management control, Who said

this?
52) Dr. J. M. Juran.
33.
34.
35.
36.
37.
38.
33) Dr. Genichi Taguchi.

34) Dec. 1950.
35) Statistical Process Control.

36) When
Brainstorming
seems to slow down.
37) Gemba to QC.
38) Dr. W. E. Deming
53.
What type of tool is used for problem solving mainly?
53) Elementary
system.
statistical
54.
When was revised concept of QCC introduced?
54) 1995
55.
What is the first step to start QC function.
55) Identifying ones own work

related problems.
56.
Who is the originator of modern graphic method?
56) T. H. Lambert.
57.
What type of graph is Pareto Diagram?
57) Compound graph.
58.
What is Lorenz curve in Pareto diagram?
58) Cumulative percentage
59.
What is the use in making Cause and effect diagram?
59) To find out the Relation

between cause and effect.
60.
In the 12 steps of Quality Circle functioning, what is the sequential

position of Data analysis?
60) VII Step
61.
Who is famous for logical approach of thinking?
61) Socrates.
62.
Who has made four steps of Deming Wheel into six steps?
63.
Which type of check sheet is useful in the final test of product at

the end of manufacturing line?
63) Product quality assurance

check.
64.
Generally data are of two types. One is Measurable Data, what is

the second one?
64) Attributed data
65.
Pareto Diagram is a tool to help in differentiating problems/causes

into two major groups. What are they?
65) Vital few and useful many
66.
Whose responsibility is to convene steering committee meetings

periodically and regularly?
66) Co-ordinator.
67.
What is the next step after developing solution in the chain of

problem solving steps?
67) Foreseeing
resistance.
68.
At what step, normally, Quality Circles use Flow Diagram?
69.
In modified Deming Wheel, Plan is divided into two parts. One is,
Decide on the objective and targets; what is the other one?
68) While
defining
the
problem.
69) Decide
methods
of
achieving the objective.
70.
What is the name of tool/technique to depict a process in

graphical or pictorial way?
70) Flow Diagram.
71.
Name the tool that is used for separation of data into categories.
71) Stratification.
72
What is the next step after find out root causes in the chain of
problem solving steps?
72) Data Analysis.
73.
During identification of problems in Quality Circle Meeting, which

type of brainstorming is more useful?
73) Round Robin method.
74.
Who introduced Cause and Effect Diagram?
74) Dr. Kaoru Ishikawa
75.
Who chooses the Facilitator of Quality Circles?
75) Steering Committee.
76.
Mr. Alex Osborn of USA developed a technique in 1950s to solve

advertising and marking problems. Name the technique.
76) Brainstorming.
77.
77) Cause & Effect Diagram.
78.
Which was the first of its kind in statistical system where verbal
information and not numerical data were used for problem
analysis?
What is the quality as per Dr. J. M. Juran?
79.
What is the full form of CWQC?
80
Name the types of flow diagram?
79) Company Wise

Control.
80) High
Level,
probable
78) Fitness for use.

Quality
Matrix,

Detailed.
81.
81) Slip Method.
82.
If you want to collect the ideas of customers or suggestions from

your customers from all over India, which type of Brainstorming
will help you for this purpose?
Can we use historical data? If yes, where and if no, why?
83.
What is the difference between New 7 tools and Old 7 tools?
83) Old 7 tools are elementary

statistical tools to be used
for problem solving. New 7
tools are based on verbal
data mostly used by
Management for solving
complex problems.
84.
As per Shewhart, the variation in process is due to two causes.

What are their names.
84) Chance
cause
Assignable Cause.
85.
Who was the President of JUSE when first time Dr. Deming was
invited in Japan?
85) Ichiro Ishikawa
86.
Who wrote the book Out of Crisis?
86) Dr. Demimg.
87.
How many steps are in Japanese style CWQC?
87) Seven
88.
As per Ishikawa, theory of sample surveys comes in one

category of statistical method. Name the category.
88) Intermediate
Method.
89.
What is the another name of Discrete variables'.
89) Discontinuous Variables.
90.
Who showed Dr. Juran that the salary of General Motors

executives is in line with Paretos theory?
What should be the recommended number of classes or groups
for 627 observations for frequency distribution for making
Histogram?
90) Merk Hale.
Can Histogram be used for showing relation between two

variables?
92) No
91
92.
93.
94.
95.
How many types of control charts ?

Your friend has no knowledge about your plant and power
generation system. Which type of Flow Diagram will be useful to
tell them about the process in the simplest way?
In which decade cause and effect diagram was used first time?
82) Yes, if relevant and to

compare the past and
present data.
and
Statistical
91) Ten
93) Two, variable& attributes.

94) High level Flow Diagram.
95) 1940s
96.
Is there any type of cause and effect diagram, where

brainstorming is not required?
96) There is no such type of

C & E Diagram.
97.
Your colleague wants to take loan from the company. He is

requesting you to make flow diagram showing the steps in the
process as it moves through various departments. Which type of
flow diagram will be better for this purpose?
97) Matrix Flow Diagram.
98.
Which type of the check sheets is meant to be placed in the

drawing or sketch of the product so that location of defects that
can be identified and investigated?
98) Defects Location Check

Sheet.
99.
What is full form of CEDAC?
99) Cause
And
Effect
Diagram With Addition of
Cards.
100.
Where we use attributes type control chart ?
100)
101
Who has given Quality Trilogy?
We may count
defects in a product / To
classify
the
product
quality.
101)
Dr. Juran.
102
Name the graphical presentation to show relationship between
102)
Scatter Diagram.
two variables.
103
What does it indicate, If coefficient of correlation of two variables

is 0.8?
103)
There is strong
positive correlation .
104
The Round Robin method of Brain Storming is also called by

another name. Name the method.
104)
Structured
method.
105
Which type of Histogram indicates the mixture of several process,

conditions or output of several days mixed together in a lot? Give
the name only.
105)
106
Who was described as The man who discovered quality?
107
To honour Dr. Demings contribution, the Japanese established in

1957, the Deming prize to be given for two major categories.
What are those categories?
106)
Dr.
W.
Shewhart
107)
A)
To
individual
accomplishment
statistical theory.
Plateau Type
A.
an
for
in
B)
To
companies
for
accomplishment in statistical
application.
108
Who brought the statistical quality to India?
108)
Prof.
Prasanta
Chandra Mahalanobis.
109.
What is the Matsushita Companys slogan of learning?
109)
Learn from all,
learn from supervisors,
learn from peers, learn
from subordinates, learn
from society.
110.
Give the name of magazine in which Dr. Ishikawa wrote that the
study group be renamed as Quality Control Circles?
110)
GEMBA To QC.
111.
Who has given the statement We make people before we make

the product.
112.
Dr. Ishikawa divides statistical methods into three categories one

is Elementary Statistical Method. What are the other two
categories.
Intermediate
Statistical
112)
Method.
ii)
Advanced
Statistical
Method.
113.
What is the purpose of Histogram?
113)
Histogram is a
graphical representation of
a frequency distribution
which is a summary of
variation in a product or
process.
114.
As per Mr. J.P. Guilford what are the five key

concerning human ability to be creative?
115.
As per Mc Gregor, which theory applies to Quality Circle concept?
114)
Fluency,
Flexibility,
Originality,
Awareness, Drive.
115)
Y Theory
116.
Which disease we classify in ABCDEG Category?
116)
Hepatitis
117.
Which company supplied steel for constructing Howrah Bridge in

Calcutta?
117)
Tata Steel.
118.
In which year the Howrah Hanging Bridge was opened for public?
118)
1943
119.
How many Prime Ministers of independent India took their birth in

Pakistan?
119)
Three
120.
Do you know the city where 2 state capitals and union territory
capital are functioning?
120)
Chandigarh.
elements
111)
Mr.
Matsushita
(The
proprietor
of
Matsushita Corporation)
i)
121.
Who compiled a series of Joke Books?
122.
Which neighbouring country declared Hockey as National Game?
123.
Do you know the name of the lady who got Padmashree Award
from President of India and associated with QCFI?
121)
Singh.
122)
Mr.
Khuswant
Pakistan.
123)
Ms.
Lila
Poonawalla
124)
Indian Statistical
Institute.
124.
Please write full form of ISI.
125.
Do you know the name of our emeritus President who served the
responsibility of Governor of Tamil Nadu?
125)
Rao.
126.
What is the full name of QCFI?
127.
When was it established?
126)
Quality
Circle
Forum of India.
127)
In the year 1982
128.
How many chapters does it have throughout India?
128)
129.
Name the concepts on which QCFI has given special focus.
130.
Who is the president of QCFI?
131.
Name the stalwart in the field of Quality who was described as

the man who discovered quality.
129)
Five-S, Kaizen
and Quality Circle.
130)
Dr.
R.
C.
Agarwal.
131)
Dr.
W.
A.
Shewhart.
132.
PDCA cycle is known as Deming Wheel. Originally whose idea

was it?
132)
Dr.
Shewhart.
133.
What are the two important aspects of Quality Circle Concept?
133)
Planning
and
Problem
Solving
Technique.
134.
Five-S is an integrated Japanese Concept for

Housekeeping. It has five steps. What are those steps?
134)
Organising,
neatness,
cleaning,
standardardisation
and
discipline.
135.
Why is the concept named Five-S ?
135)
136.
When cleaning activity is called as SEISO by the Japanese in

their language, what is called by them for the activity Discipline?
136)
SHITSUKE
137.
Who is the father of Five-S concept?
137)
Takashi Osada
138.
When we are in a place which is very neat and clean, we cannot

throw anything there even if our normal habit is not caring for
cleanliness. Why has our behaviour changes?
138)
It is because the
condition prevalent there
will make our behaviour
odd and we start following
the standard set.
139.
Name the step in Japanese language which means Sorting out

between wanted and unwanted items in a place and removal of
the unwanted
139)
140.
Use of Tag is a method of sorting. What do the red tag and

yellow tag indicate?
140)
Red tag indicates
for unnecessary items
while yellow tag for the
items
that
are
unnecessary.
141.
While SEIRI helps us to decide what are the items needed,.

What does SEITON help?
141)
SEITON helps
us to decide the way
where the thing are to be
proper
Shri P. S. Mohan
20
W.
A.
Japanese in their
language call the steps as
SEIRI, SEITON, SEISO,
SEIKETSU
and
SHITSUKE. So the name
Five-S arrived by taking
the first letter S of all
these five activities.
SEIRI

placed so that our working
becomes smooth.
142.
DMAIC is a method for problem solving . What does each letter

stand for?
142)
D Define, MMeasure,
A
Analyse, I Impose,
C
Control
143)
Meet periodically
and regularly.
143.
How do Quality Circle works?
144.
Quality is conformance to specification, Fitness for use who

defined it this way.
144)
Dr. J. M. Juran
145
Who is the originator of the concept of KAIZEN?
145)
Masaaki Imai
146.
What is the principle on which Kaizen is based?
146)
The principle of
continuous improvement
in order to progress and
advancement in the field
of life.
147.
In order to create environment for continuous improvement who

should have a greater role?
147)
Top &
Management.
148.
What does the word KAIZEN signify?
149.
How many steps we use to solve any problem?
148)
ZEN
better)
149)
150.
What is the first step to solve the problem?
151.
Quality control should be part of Management control, Who said

this?
152.
What type of tool is used for problem solving mainly?
152)
Elementary
statistical system.
153.
When was revised concept of QCC introduced?
153)
1995
154.
What type of graph is Pareto Diagram?
154)
graph.
Compound
155.
Who has made four steps of Deming Wheel into six steps?
155)
Dr. K. Ishikawa.
156.
Pareto Diagram is a tool to help in differentiating problems/causes

into two major groups. What are they?
156)
Vital
useful many
157.
What is the name of tool/technique to depict a process in

graphical or pictorial way?
157)
Flow Diagram.
158.
What is the quality as per Dr. J. M. Juran?
158)
Fitness for use.
159.
As per Shewhart, the variation in process is due to two causes.

What are their names.
159)
Chance
cause
and Assignable Cause.
160.
Who wrote the book Out of Crisis?
160)
Dr. Demimg.
161.
In which decade cause and effect diagram was used first time?
161)
1940s
162.
Is there any type of cause and effect diagram, where

brainstorming is not required?
163.
What is full form of CEDAC?
162)
There is no such
type of
C & E
Diagram.
163)
Cause
And
Effect
Diagram
With
Addition of Cards.
164.
Mention the 2 steps of 12 steps under the check activity ?
165.
The Round Robin method of Brain Storming is also called by
Middle
KAI Change
better (change for
Twelve
150)
Identification
of
problem
151)
Dr. J. M. Juran.
164)
few
and
Foreseen
probable resistance and
Trial implementation.
165)
Structured
another name. Name the method.
method.
166.
Which type of Histogram indicates the mixture of several process,

conditions or output of several days mixed together in a lot? Give
the name only.
166)
Plateau Type
167.
Who brought the statistical quality to India?
167)
Prof.
Prasanta
Chandra Mahalanobis.
168.
What is the purpose of Histogram?
168)
Histogram is a
graphical representation of
a frequency distribution
which is a summary of
variation in a product or
process.
169.
Do you know what indicates in the central line of control chart?
169)
170.
Do you know the name of the lady who got Padmashree Award
from President of India and associated with QCFI?
Target
or
standard or mean value in
a process control.
170)
Ms.
Poonawalla
Lila
171.
Do you know the name of our emeritus President who served the
responsibility of Governor of Tamil Nadu?
171)
Shri
P.
Rammohan Rao.
S.
172.
Who is the father of Five-S concept?
172)
Takashi Osada
173.
How many steps we use to solve any problem?
173)
Twelve
174.
In which tool we use upper/ central and lower line ?
174)
Control chart
175.
Name the types of flow diagram.
175)
Detail
High level, Matrix,
GUIDELINES FOR KNOWLEDGE EVALUATION

Question-Answer bank for the Quality Circle knowledge evaluation at the time of the case study presentation
176. To make Cause and Effect Diagram which method we used ?
177. (In case QC has used flow diagram),which type or diagram you
have used ?
178. On what steps in problem solving you have conducted
brainstorming session?
179. How have you collected data analysis ?
180. Have you used stratification anywhere in your project? If yes,
where ?
181. Which type of Cause and Effect Diagram have used ?
182. What are the objectives using the Flow Diagram ?
183. Who is expected to participate in Brainstorming ?
176. Brainstorming.
177. 2.QCS must have knowledge of High Level Flow
Diagram, Matrix flow Diagram and Detailed Flow Diagram
to use flow Diagram and answer as per actual use.
178. All stages, because idea generation is required
essential in every stage.
179. If data is collected say yes. (QCS should make it a
practice to carry out data based exercise while solving
each and every problem).
180. Yes, in Pareto, Diagram of Piechart.
181. Judge wants to know whether the QC is aware of 3
types of CED (Cause & Effect Diagrams ). Here they
should give the correct name of diagram out of a )
Dispersion Analysis Type
b) Production Process
Classification Type c) Cause Enumeration Type .
182.
a) To know sequence of activities in any process or work.
b) To identify non value adding activities
c) To pinpoint where problem lies in the entire
process.
d) To know how many activities are required to
be carried out.
e)
To know whether the responsibilities can be shared.
183. Every member, Leader, Dy, Leader is expected to
participate in every Brainstorming session.

184. Why should Quality Circle members collect data in problem
Solving process ?
185. 10. Do you use the stratification at Home ? Where ?

184. QC members should collect Data
a) To know conditions before QC
b) To know where and what corrective action is
needed
c) To cross check gap between Judgement and reality
d) To know the impact of corrective actions taken by QC
185. Yes, we do use stratification at home when we
spend our salary under various heads.
186. When have you made Milestone Chart, what is the use of this
chart?
186. Milestone Chart is made on selection of a problem

while defining the problem selected, to plan manage time
of problem solving process.
187. What benefits have you got in your life by adopting QC? We got
many benefits by adopting QC such as
187. 1) We learnt that for every problem, there are

number of causes, which are to be identified to develop
solution.
2) We do not get upset when a problem is experienced,
but we feel enthused to solve.
3) QC membership has enhanced our sincerity and
enthusiasm.
4) We have developed attitude of problem prevention
5) Our public speaking skills are improved.
(QCs may give anyone or two benefits while answering)
188. How you have set the target (if target is set)?
188. Target is set on the basis of past data and estimated

potentiality of improving upon the past data.
189. Who has made all these transparencies (If presented by

transparency)? or slides?
189. Most of us are able to make slides, however major

responsibility has been taken by Mr (write actual name)
190. How much time have you taken to make this model (If model is
presented in Oral & Visual Presentation)?
190. We have taken days in making this model, but we

have chosen to do it after working hours to keep up
productivity of our day to day work.
191. What do you mean by tangible gains?
191. Tangible gains means Quantifiable gains
192. Name last four projects which your circle has solved?
193. How much time this project has taken to solve?
192. QCs may give titles of their last projects major or

minor will do.
193. This project has taken months (QC should keep in
view starting and ending date of project, while answering
because Judge wants to see whether your reply tallys with
dates given by you).
194. When have your Quality Circle members taken this problem?
194. While answering give date of starting of your project.
195. This problem belongs to which category?
195. This problem belongs to A category , which is in

purview of Quality Circle members. (If your problem
belongs to B, answer so ).
196. Our facilitator helps a) In directing us to the source
of data
b) He tells us where we need to take a corrective action.
c) He helps us in getting the facilities where management
sanction is essential
d) He checks our case study and enlightens us on scope
for improvement e) He gets the rehearsals of our case
study done.
(QCs should give answers from the above points
depending upon time available).
197. My role in this project was data collection, or
preparing case study or writing minutes and follow up.
(Answers should be given out of above or any additional
activity the member does),
196. What help are you getting from facilitator?
197. What was your role in this project'?
198. How you have found out root causes?
198. We have found out root causes, after validation, by

using Five whys or why-why technique.(QCs should know
that Five-whys & why are the names of the same
technique) because some Judge might ask what is the
difference between Five-whys and why-why technique
199. What are vital few and useful many in your Pareto diagram?
199. Answer will differ from case to case basis. QC

should give 80% of Pareto as vital points and 20% as
useful many.
200. What are the names of Causes & Effect Diagrams?
200. Names of three types of Cause & Effect Diagrams

are
1) Dispersion Analysis type
2) Production Process : Classification Type
3) Cause Enumeration Type
201. In Pareto Diagram, right side of Y -axis represents
percentage. This axis is called 2Y -2Y -axis.
201. In Pareto diagram, which side of Y-axis (left / right) represents

percentages? What is it called?
201. How many causes / sub causes to be shown in cause & Effect
diagram?
201.
As regards number of causes and sub causes,
there cannot be any rule or standard because the number
may vary from project to project.
202. . Out of old seven Problem Solving Tools which tool is not
database.
203. What type of graph you have used in your project?
202. Brainstorn1ing.
204. Which tools and techniques you have used in your project?
204. Here, the most commonly used techniques are Flow

Diagram, Brainstorming, Data collection, Graphs, Pareto
Diagram, Stratification, Cause & Effect Diagram, however
the (QC should answer as per their use).
205. How much time, the trial implementation has taken?
205. The trial implementation has taken days or shifts

(QC should ensure that their answer tallys with .the data
of Trial implementation).
206. During development of solution, what other ideas came but

failed?
206. The answer will differ from case study to case study.
QCs should failed ideas or solution in their action plan and
highlight FAILED with Red colour. The QC member can
show in the event of a question about failed ideas.
207.
What precautions you are taking to maintain the status of
project?
207. We are using Milestone chart and we display in our

work place on notice board. This display reminds us to
attend activities as per planning.
208. Why are you attending this convention?
208. We are attending this convention to learn from other

Quality Circles, to know our weak areas and how we can
improve our performance.
209. How many case study presentations you have seen in this
convention?
209. Give the number of case study presentations you

have seen in the convention you are attending.
210. What benefit you have got by solving this problem?
210. We have got tangible and intangible benefits by

solving this problem, which are as per our slide No
and
211. The objective of selecting this problem is clarified in
our study under the title WHY DID WE SELECT THIS
PROBLEM? (QC member should, quickly, show that slide
from slide sorter).
211. What is the objective of selecting this problem?
212. Can we use Pareto Diagram for selection of problem? How?
203. The answer may vary from QC to QC

(QC may answer the name of graph they have used) Line
graph, Bar graph, Compound graph (if Pareto used) Piechart etc can be common answers
212. Yes we can use Pareto Diagram for selection of

problem by categorising and interpreting data relevant to
problems into descending order

213.
Why your company has selected your case study for
presentation in-convention?
214. What is the benefit you personally got by joining Quality Circles?
215. Why this name is chosen to your QC?
216. To the leader: Since when are you leadership of your QC? Is
leader rotates in QC?
217. When your QC meet day and time? Are you satisfied with .this
Periodicity & Time?

213. Our company has selected our case study for
presentation in this convention because we have chosen
a chronic problem persisting for many years. Our team
has carried out excellent data, based study which displays
high level of team work and excellent use of techniques
with very impressive colourful slides all resulting into a
series of tangible and intangible benefits. Moreover we
had won award at the inhouse competition held in our
company.
214. By joining a Quality Circle 1) I have learnt to get along with people, which my
family members appreciate.
2) I am convinced that each and every employee must
voluntarily take up responsibility of doing every work of
total quality, which helps even at Home.
3) I have developed consciousness in using better quality
of language while communicating with all.
4) 1 have learnt to control my motions and I keep cool.
215. The answer to this question will vary from QC to QC
hence QCs should discuss in advance why they have
chosen this name of QC. Ideally, QCs should carry out
this exercise while naming their QCs under the Title. "Why
this name is chosen for our QC?"
216. The leader should give date of this leadership and
inform the evaluator that he is the fourth (or whatever
number) leader of his QC because leadership is very
much Rotateable.
217. Answer to this Question will vary from QC to QC.
Day and Time of weekly meeting (if weekly otherwise
fortnightly) should be informed. You may say Yes if
satisfied with the periodicity and time.
218. What is the meaning of voluntarily & autonomous in QC?
218. The meaning of Voluntary means that people work

according to their own wish and Autonomous means the
power or right of self government.
219. Is it necessary that company should have Quality Improvement

teams for Executives along with QC ?
219. Yes, it is necessary to hove Quality improvement

team, (QITS) for executives along with QCs because the
problems uncle' preview of management can also be
solved by QITS This will accelerate speed of problem
solving and enthuse QC members.
220. Do you think Quality Circle can be practiced at Home ?
220. Yes, I do think that QC can be practiced at Home.
221. Do you participate in QC quiz Leader Forum? Why ?
221. Yes I participate both in QC Quiz and Leaders forum

because QC Quiz enhances my knowledge due to regular
reading of QC literature and training materials and
participation in leaders forum make me conscious about
my role as leader to make it performance oriented.
222. Apart from manufacturing industry, where else QC is practiced?
222. Apart from manufacturing industries, QC is practiced

in Hospitals, Hotels, Banks, Social Organisations,
Schools, Rural areas, police Department etc.
223. Name some Quality gurus, you know?
223. Dr W.E. Deming, Dr JM Juran, Dr. Dr. K. Ishikawa

etc.
224. CWQC is Company Wide Quality Control and TQM
is Total Quality Management.
225. Yes, I know new definition of Quality Circle brought
out by JUSE in 1995 after 33 years of experience.
(QC members should learn the new (Revised) d e t asking
you to describe, you will be able to respond confidently).
224. What is CWQC or TQM?

225. Do you know new definition of QC?
226. What type of motivation you feel is required for QC?
226. I feel Quality Circle should frequently get training on

various aspects of QC and opportunity to attend state
level, National and International conventions for
motivation.
227. How QC started in your organisation? Can you suggest some

method ?
227. QC started my organisation as per the guidance of

QCFI on How to launch and institutionalise QC.
228. Can you give me a general structure of QC in your company ?
228. General structure of QC in my organisation is

exactly the one received by QCFI for Indian Context.
229. Do you have steering committee in your company? What is it?
229. Yes, we do have steering committee, consisting of

all Heads of various departments, which meets once in
every month to review progress of our QCs, strengthen
dormant or slow QC and to discuss matters related to
policy so that guidance can be given to QCs as and when
required.
230. I will propagate QC movement in my company and
outside by sharing my knowledge, experiel1ce of various
benefits with very meagre investment.
230. How you will propagate QC movement in your company or

outside?
231. Please tell me what are 10 Problem Solving Techniques?
231. The Ten Problem Solving Techniques are .

I. Flow Diagram 6. Pareto Diagram
2. Brainstorming 7. Cause and Effect Diagram 3. Data
Collection 8. Scatter Diagram 4. Graphs 9. Histogram
5. Stratification 10. Control Chart
232. Do you know about New 7 Tools? What are they ?
232. Yes, I do know the Seven New Tools. They are,

1. Affinity Diagram 2. Relation Diagram 3. Tree Diagram
4. Matrix Data Analysis 5. Matrix Diagram
6. Process Decision Programme Chart (PDPC) 7. Arrow
Diagram
233. What is the main difference between old and new 7 tools?
233. Main difference between Old and New Seven Tools

is that majority of Old Seven tools are based on Statistical
Data whereas all New 7 Tools are non-statistical.
234. How many types of Graphs you know?
234. I know 11 types of graphs out of which 4 types are

commonly used graphs and Line, Bar, Pie chart & Pictorial
Graph.7 types are special purpose graph which are 1 Belt
graph 2 Radar Chart 3 Compound graph 4 Strata graph 5
Float graph 6 Zee graph 7 Pyramid Graph.
235. What key elements J. P. Guilford identified by brainstorming ?
235. Mr, JP Guilford identified five key elements in

Brainstorming which areI. Fluency
2. Flexibility 3, Originality 4. Awareness 5. Drive
236. What is the meaning of stratification? When you will stratify?
236. Stratification means categorisation or classification

or separation of data into groups. We use stratification
when we have a long list of mixed problems, rejections,
causes etc to be short listed.
237. What is the purpose of Scatter diagram?
237. The purpose of a Scatter Diagram is to find out

relationship between two variables.
238. How many shapes of Histogram you know? What is ideal

shape?
238. I know seven shapes of Histogram

The ideal shape is symmetrical Type or Bell shaped
239. Who originated control chart? How it is useful?
239. Control Charts were originated by Dr. Walter A

Shewhart an Engineer in the Bell Telephone Laboratories,
USA in 1924. Control Charts are useful in process control.
240. How many types of control charts you know?
240. There are two types of control chart

1) Variable Control Chart 2) At\ributes Control Chart
249.
it?
249. Deming Wheel is the basis for the problem solving

process, which has four stages such as Plan, Do Check
and Act. Dr. K. Ishikawa added two steps. a) Decide
method of achieving the objectives and targets b) Carry
out educational training.
What is the Deming Wheel? What steps Dr. Ishikawa added to
250. What is the activity plan? How you will show it?
250. Activity plan is nothing but the Milestone Chart,

which is used to monitor time frame of every problem
solving process
251. It is necessary to use alt tools in a case study?
251. Yes, it is necessary to use seven basic tools in all

major problems, but in minor problems all tools need not
be used,
252. What is hitch hiking?
252. Hitch hiking is generating ideas from others ideas.
253.
What is difference between a Milestone Chart and Activity
Chart?
254. What is the difference between Milestone Chart and Gantt
Chart?
253. There is no difference Milestone Chart and Activity

Chart are two names of the same chart.
254. In Milestone Chart (he activities are one after the
other i.e. every next activity is done after the previous
activity is completed, whereas in Gantt Chart we can show
simultaneous activities also.
255. What is the type of a Pareto graph?
255. A Pareto graph is a compound graph in which Bar

and line graph are shown in the same graph.
256. Dr. Walter A. Shewhart was the originator of the
Oeming Cycle or POCA Cycle
256. Who was the originator of Deming Cycle or POCA Cycle?

257. What is the name of the symbol used at S' Tenninal Symbol.
257. ART and END of a Flow Diagram
258. How many types of flow diagram ?
258. 3 types , High level, Matrix , Detailed

Qcfi Durgapur Chapter: Question & Answers Bank

Diunggah oleh

Informasi Dokumen

Deskripsi Asli:

Judul Asli

Hak Cipta

Format Tersedia

Bagikan dokumen Ini

Bagikan atau Tanam Dokumen

Opsi Berbagi

Apakah menurut Anda dokumen ini bermanfaat?

Apakah konten ini tidak pantas?

Hak Cipta:

Format Tersedia

Qcfi Durgapur Chapter: Question & Answers Bank

Diunggah oleh

Hak Cipta:

Format Tersedia

QCFI DURGAPUR CHAPTER :

QUESTION & ANSWERS BANK

How many steps are there in the problem solving method as

Name the tool used to enable understanding of the process / flow

Name the tool used to differentiate between vital and trivial

Name the chart that shows the planning activity.

What is the step of the problem solving method that is to be

What is the step of the problem solving method to be followed

Name the diagram that represents graphically the relationship

Name the tool that can be used while eliminating abnormal

10) Control chart

In PDCA Cycle, when P indicates Plan D indicates Do, what do

Name the part of the PDCA Cycle in which Regular

Which is a strategy for defect prevention?

13) Statistical Process Control.

14) Statistical Quality Control

"Evolutionary progress plus continuous improvement as a way of

From which year the most crucial breakthrough came in the

What is the third step of Six Sigma method of solving problem?

Who was the first to argue that "Quality should be considered at

18) Dr.A.V. Feigenbaum.

19) Flow Diagram.

20) Dr. K. Ishikawa.

The partime standards published in USA at the time of II World

22) Stratagraph or Areagraph.

What is the process of sharing human mind?