HUMAN BEHAVIOR IN ORGANIZATION

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NAME

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Bautista, Anne Katherine Roma V.

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Bayaua, Vherona Victoria G.

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Buendia, Cielo Dyan C.

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Capillar, Michael Allan D.

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Capiral, Gaea Louise L.

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Castillo, Daniela Christy A.

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Castro, Joanna Andrea L.

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Chan, Nicole Anne N.

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1. Why is employee turnover so low at Wegmans?

Wegmans Food Markets Company has a very low employee turnover rate of 6% for a good
reason. Having employee-friendly policies, Wegmans attracts some of the best, brightest and
hard working to work for them, and their skills are refined by the companys scholarship program
for them to be more knowledgeable and skilled in their field of work.
As a people-arranged association, Wegmans key methodology in offering their items is
through their representatives. Their employees enjoy the benefits and perks such as fully
funded medical coverage, domestic-partner benefits, social insurance, and extra advantages.
They are highly valued by the company and making them the best showcasing system in
offering their items.
Low employee turnover rates have something to do with customer satisfaction. Those
employees who have more experience working in the company provide better service and are
more knowledgeable than the new employees. Nonetheless, the company still takes cares of
the welfare of the workers, whether they are an old or a new employee. By providing health
care, education, and bonus benefits, the workers' passion, loyalty and dedication to their jobs
are boosted, making them the best marketing strategy in selling their products, and also, the
employees voluntarily choose to work at Wegmans because they can get the security and
solace that most associations neglect to provide for its laborers.

2. Which basic managerial roles and skills is Danny Wegman using to show his employees that
the organization really cares about them?
Danny Wegman uses the interpersonal, informational and decision-making roles of a
manager. He made sure to relate, motivate and encourage his employees to do their best and
be productive. By maintaining harmonious relationship with his employees, he influences others
and motivates them to profitable action.
Through using the interpersonal, informational and decision-making roles of a manager,
Wegman tries to lead their employees into thinking that they aren't just workers who provide
service to the organization, but these workers are part of what makes the organization a
success. With the right compensation and benefits comes convenience because of their

compressed work weeks. Also, they introduce their employees into the concept of learning and
knowing their products by heart, which later can be used as an asset into marketing their goods.
They invest into the welfare and knowledge-building of their employees so as to make them part
of the organizations' success as a whole and make them understand that the goal of the
organization is not just to make profit but to sell a tradition that has been passed on for
centuries.
Wegman uses this skills, first by gathering and processing internal information which is
then analyzed and used to develop employee-friendly policies and providing the deemed
necessary benefits and perks which improves internal relationships with the employees, which
is then, in turn, improves the relationship with the customers they provide service to.

3. Why havent competitors adopted the Wegmans employee-focused strategy?

Contenders fail to adjust to this sort of methodology, the Wegmans' employee-focused
strategy, because investing on employees will take up the most percentage in the profit
allocation and they also focus to engage themselves more into profitable activities. That is why
they choose to cut down on employees and part-timers to allot budget into more profitable
departments/strategies.
Other competitors may deem the additional costs of providing the policies, strategies,
benefits and perks unnecessary. Most organizations, as stated by Senior Vice President Mary
Ellen Burris, worry more about the quarter profits which they improve by cutting labor. Instead of
benchmarking Wegmans employee-focused approach, other organizations would rather start
their own by gather necessary information to develop their approach which they deem is the
most efficient and effective for their organizations performance and growth.