Summary:

Experienced IT professional, involved in end to end product development Life cycle with proven ability to recruit, transition
and develop technical teams.

Enforcer, evangelist enabling and implementing DevOps culture within the business.

Focus on intensive tooling, automation of infrastructure and application; trigger self-service enablement.

Leverage Build & Release engineers, Developers, Quality Engineers, along with IT System administrators;
embedding them in a cross-functional team (DevOps) to create and support robust product in the market.

Change agent with the ability to uncover opportunities and drive change across complex organizations.

Extensive experience in service delivery, infrastructure & application management using automation, Build &
Release Management & Performance Engineering.

Proven ability and track record to develop and manage technical teams.

Strengths:

Able to work with culturally diverse teams and adapt to global business protocols.

Build rapport with internal & external clients by quickly gaining knowledge of business problems to come up with
effective solutions.

Understanding thoroughly of software development, integration, testing, and release.

Working collaboratively with IT,Engineering Management, Operations, and Production support.

Tools

,Opscode CHEF, Docker, Rundeck, Swarm, ICINGA, Splunk, Rational Build Forge,
Hudson, Jenkins, Bamboo, Jira, Confluence, GIT, Fisheye, App Dynamics, Zabbix, CVS,
SVN, GIT, Web Inspect, IBM Appscan, Remedy, Quality Center, Jira, Quality, Kovair,
QTP, Selenium, Load Runner and Jmeter. MS Project, MS Visio, Admin Studio, Install
Shield, VMware Virtual Center,MYSQL,MongoDB, MS SQL Server, AS400, DB2 UDB and
Oracle, IIS, WebLogic & WebSphere,
Apache Tomcat

Functional Domain :Banking, Finance, Insurance, Mortgage, Collections and Recoveries, Health Care & IT
Services

Trainings undertaken:

Docker Administration and Operations by Docker

DevOps-Chef workshop

Red Hat Open Stack Administration

Certificate Program in Operations Management from Welingkar

Project Management Workshop by PMCC India

Leadership Equation Training from University of St. Thomas, Opus college of Business

Software Configuration Management Workshop by Knowledge Works

IBM Web Sphere 6.1 Advanced Administration Training from IBM

IBM Rational Build Forge Enterprise Edition Training from IBM

Web Logic on Solaris & SQL Server 2005 Implementation and Administration

Professional Experience:

VISA

August 15 Till Date

Director Application Services Engineering

Manage DevOps Automation and in-house product engineering to deliver technology solutions to support
business strategy and growth

Driving innovation within the team to provide solutions and conceptualizing, architect, and delivering products by
closely working with other stakeholders

Lead, mentor and motivate team members to maximize their potential, to deliver high quality software and
continually improve the development process

Own, define and work with cross-functional teams to deliver key programs meeting MAP PD objectives and
expectations

Drive initiatives, process and approaches to improve quality, productivity and efficiency

Management responsibilities include project management, process management, quality management, people
management, talent acquisition, performance management, rewards planning activities and development of the
team

Mentor, coach and lead developers in using automation, configuration and container tooling

Provide vision and technical leadership to all teams interfacing with the product

Evolve an agile delivery model that builds on a very collaborative, open and rapid interaction between intent
providers and technology execution

Provide technical architecture direction, participate and influence in design and architectural discussions

Identify gaps and pain points within SaaS operations, design solutions to fill them and in most cases drive and
execute them.

BlueJeans Networks (Startup)

February 15 August 15

Manager DevOps, India Head

Lead geographically distributed DevOps and engineering practices including definition of processes, metrics,
tools selection and automation.

Deliver key DevOps initiatives including planning and team organization and execution.

Manage Ops, Build & Release, Tools Management & IT resource) to ensure successful Continuous Delivery of
application release from Dev to production

Responsible to run across the public cloud (AWS, Verizon) as well as on premise datacenters, incorporating
DevOps best-practices including automation, continuous integration, version control, etc.

Track and publicize success, using metrics such as test cycle time, deploy rate and time, change lead time,
defect rate in production, change failure rate and JIRA ticket counts to show how DevOps is increasing quality
and agility.

Implement automated infrastructure testing.

Configure and tune an enterprise monitoring and instrumentation system(s) to efficiently detect existing issues
and predict future issues based on trends.

Orchestrate the provisioning, load balancing, dynamic configuration/re-configuration, monitoring and spend
optimization of servers across cloud providers, data centers, availability zones.

Improve the performance, security, redundancy and availability of systems.

Configuration Management building blocks using tools such as Chef, Nagios, Icinga, VMware, Rundeck and
Dockers.

Performance analysis and capacity planning maintaining performance models on all applications and systems.

Rapid response, trouble-shoot, and triage of production issues.

Develop a comprehensive infrastructure policy.

Apply information security best practices and respond to security events.

Analyze processes, recommend improvements, and write process documentation.

Altisource Labs
Senior Manager DevOps, Platform Operations

February 12 Feb 15

Build the right culture and processes of continuous delivery, as well as driving the architecture and
implementation of the development, release and operation ecosystem/platform.

Manage DevOps (Build, Release and Tools Management) to ensure successful Continuous Delivery of
application release into production

Responsible to run across the public cloud ( AWS, Verizon & Rackspace) as well as on premise datacenters,
incorporating DevOps best-practices including automation, continuous integration, version control, etc.

Track and publicize success, using metrics such as test cycle time, deploy rate and time, change lead time,
defect rate in production, change failure rate and JIRA ticket counts to show how DevOps is increasing quality
and agility.

Contribute to the development of departmental strategies to align with the overall business strategy as well as
corporate strategy.

Develop, implement, and maintain processes and procedures for effective delivery of services and compliance
with regulatory guidance.

Establish and implement 'best-practice' standards as well as departmental policies and procedures

Maintain internal systems and tools, including Atlassian Tools and other integrated Open Source & development
toolsets (Jira, Confluence, GIT, Docker, Vagrant, Chef, Bamboo, Jenkins, and Fisheye, Zabbix, App Dynamics)

Coordination with Product Management, Development, Quality Engineering and Production Support team leaders
to ensure timely deployment and rollback of applications.

Overall responsibility for leasing and strategic planning for product release and system upgrades
Determine, recommend and implement hardware and software upgrades for business applications, server
hardware, etc.

FICO - Fair Isaac India, Bangalore

September 06 Feb 12

Manager Environment Management, Build & Release Management & Performance Engineering

Strategic Management of middle ware Specialists comprising of Web, Database, System Administrators and
configuration engineers, Build & Release engineers along with Quality & Performance Testers to support and test
applications on Development, QA, INT and Production region.

Manage the day-to-day operations of the Enterprise Architecture & Technology group including downtime,
reporting service levels, defining and tracking IT operational metrics and provide status to management
Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and
unplanned system outages, and other key IT performance metrics
Develop and manage relationships with vendors in support of staff augmentation and systems support
Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business
requirements
Communicate with stakeholders to provide accurate reporting and information regarding the on-going projects
and initiatives.

Support Staging and testing shared environments for WebSphere Application/ Process Server Infrastructure.

Ensure timely IBM WebSphere Application Server V5.x & V6.x installation, configuration, deployment and
administration in Development, staging & Production environment on SQL, Oracle & AS400 database.

Maintain Rational Build Forge, Jenkins/Hudson, QTP, Load runner & SVN to achieve Continuous delivery.

Implement automated deployment execution strategy, which enables parallel processing to optimize Continous
delivery and resource utilization.

Identify problems, creating choices and providing alternatives courses of actions, creating a success plan to meet
the goals, objectives and success criteria required.

Own and manage Performance Engineering from inception, through growth, to stabilization.

Owns and maintains strict controls on data/system backups and recoverability

Supervise Performance test lab and resource schedule aligned with product release for all products.

Provide performance, capacity assessment and deployment risks using Key Performance Indicator attributes i.e.
capacity, performance, scalability, availability, reliability etc.
Manage staff members in their daily activities as well as supporting business projects
Create & supervise SWAT team and responsible to resolve customer escalated priority issues within a short
period. Develop performance indicators for monitoring at supervision and staff meeting.

Responsible to recruit, supervise and manage the overall performance of staff by conducting yearly performance
reviews and weekly meetings.

Cap Gemini Consulting India Pvt. Ltd - Mumbai

July 2004 September 2006

Senior Consultant iSeries/Aix Administrator

Lead the Middleware team of iSeries resources and maintaining the end-to-end service delivery.

Involved in Problem, Incident and Change Management ITIL process across Middleware functions for
Customer/Client domains.

Coordinating the continuous improvement of Offshore-Onshore Service Delivery model with Banks and
Middleware Managers respectively.

Responsible for ensuring network and communications availability, account administration, server builds /
maintenance, and overseeing all major technical projects and assignments in the department. The user base of
600 in multiple locations included a Windows NT/XP/2000, iSeries, AIX and Sun Unix environment, with over 50
PC based servers running Windows NT/2000, and over 30 servers running AIX and Solaris. Capacity Planning
and Monitor system performance in iSeries and UNIX systems.

Manage the print environments, tape and optical devices.

Perform save and restore tasks as requested by customer.

Review system Security Audit/ usage/ performance, identify/resolve system problems, initiate tracking/reporting of
maintenance and consult management on system issues.

Adherence to department policies /procedures as well as generate requested or required reports for customers
and management

Chairing weekly global On Call change management meeting, to ensure all changes to the iSeries environment
are planned (with corresponding back out procedures), authorized and broadcast to the user base.

Affiliated Computer Services Bangalore

March 2004 - June 2004

AS400 Operations

Raise & Manage Issues, Task, Projects through ticketing system Enterprise Service Management.

Supervise the daily operations for a 24/7 Data Center, Monitoring 50 Client Servers in Dallas, scheduling
adequate personnel to ensure full operating capacity and monitoring their performance.

Review system usage/performance, identify/resolve system problems, initiate tracking/reporting of maintenance

and consult management on system issues.

Co-ordinate testing, implementation, and installation of new/improved systems, upgrades, and network lines.

Conduct daily/weekly meetings and interact regularly with management, clients and incumbents to constantly
improve Data Center operations.

Ensure adherence to department policies, procedures as well as generate requested or required reports for
customers and management.

Resolve employee issues, provide training on processing multiple types of Computer runs and assists in the
development of their skills.

Monitor customer service issues and respond immediately to any customer complaints.

ICICI Prudential - Mumbai

October 2001 March 2004

Consultant - Facility management Services for Windows /Exchange server & iSeries Administration (24x7).

iSeries Helpdesk Lead, Gain Knowledge and manage a team comprising of 4 AS400 operators.

Provide AS400 (Life Asia) support 24x7 to customers, applying PTF, analyze system performance, Scheduled
backups and restore, monitoring batch process

Scheduling and supervising the running batch job, adhoc and regular.

Ensuring that all crucial reports are printed after the completion of the Daily, Weekly & Monthly batch processing,
support to users for connectivity issues.

Setup and maintain AS400 HTTP server and IBM WebSphere on AS400 environment.

Maintaining track of documentation for all hardware, software with configuration, new enhancements.

Creating query for System MIS, Monitoring & instructing operators for printing & other jobs, support to user
through Helpline system.

Administer Windows 2003 Active Directory, Exchange 2003 servers and mail connectors in a multi-site
environment.

Support, maintain and ability to design core network services like DHCP, DNS, WINS in Active Directory
environment.

Develop and maintain documentation of infrastructure deployed to support Windows and associated applications.

Datacomp Web Technologies Pvt. Ltd

June 2000 - September 2001

System Administrator

Monitor and administer the web servers placed at different locations.

Troubleshooting error messages and log files on Exchange servers.

Monitoring Replication of Windows Server across the Domain.

Third party product installation and configuration testing with manual and/or automatic execution (using
installation scripts) to install and configure web servers

Installation and Administration of Compaq Web Server / Microsoft Exchange Server, Desktop

Receive and respond escalations from Desktop and field support team. Escalate issues to management, if
necessary.

Collaborate with team members execute the IT strategy in a cost effective and timely manner.

Administration of SQL and Oracle database environments.

Perform system Backup & Restoration as on required.

Midas Business Machines - ASP for COMPAQ, HP & IBM

June 97 - January 2000

Support Engineer

Solve a highly complex system level problem, involving broad in-depth product specialty.

Responsible for managing the relationship with customers and thoroughly documenting their issues.

Troubleshoot hardware and software issues both over the phone or on-site

Installation, administration, maintenance, tuning of Windows system, and involved in troubleshooting, upgrading,
rollout of servers and desktops.

Communicate with Corporate customers via telephone, written correspondence, and electronic service regarding
finding solutions for technically-complex problems identified in Software Giant products.

Handling Escalation Calls, Handling Priority Customers, helping my team members in providing solutions for
customers, and providing training to my team members regarding new products.

Monitor the Support Engineer calls and provide them feedback regarding their technical skills involved in
troubleshooting the issue.

Personal Information
Name

Sanjay K Gore

Date of Birth

19th May, 1973

Nationality

Indian

Visa

USA - B1/B2 until 16-07-2018

Current Location

Bangalore

Permanent Location

Mumbai

Education:

Private Diploma in Computer Hardware Engineering from Interface Institute of Computer Technology; Mumbai.

H.S.C from V.L.C College of Arts & Commerce; Mumbai.