Lesson No.

9
Tour Guiding Services
2nd Sem 2014-2015
LPU Cavite Campus

 Deal with unexpected problems that occur

from the company.
Provide basic safety and First Aids to tourist.
Provide accurate information of tourist help
resources.

The mistake from company.

Tourist safety and security.
Basic knowledge of Health and First
Aids

The fault of contracting with other

organizations.
The miscommunication with
tourists.

How can the tour guide help the

tourists to avoid problems like:
Money matter
Illness

 Never carry money in a predictable place,

such as black pocket.
Do not leave valuables in a hotel room, they
ought to be placed in a hotel security box.
Avoid dubious neighborhoods and be alert to
anyone who bumps into them.

 Food poisoning can occur anywhere.

Many cosmetics, perfumes, and medications
increase
The possibility of serious sunburn.
Medication should never be removed from its
original container.
Insect repellents are important in the tropics.

 The following is general review of what

you should probably do if a common tour
dilemma arises.

Theft and Losses: if this happens to one

of your tour members, you must quickly
show that your knowledge can turn such a
calamity into a tolerable inconvenience.

 What if a suitcase is damaged?

The tourist guide must report the damage for
dealing with any negligent handling that may
have occurred.
Check to see if the clients have luggage
insurance
Its up to supplier and tour operator to
determine whether compensation or repair is in
order and who will pay for it.

 If the posted departure time for the flight

hasnt change, keep tourist at the gate.
If the posted departure time has been
changed, determine what the gate attendants
are willing to do for the group.
Explain the nature of the delay to your tourist
and warn them not to wonder too far.

 If a medical emergency occurs, ask whether anyone in a group

has medical training. Apply your own medical knowledge if
theres no other choice.
Contact local police if the situation is serious, theyll in turn
summon a doctor or paramedic.
Set up separate arrangements for a client who is too ill to
continue the tour.
Determine what portions of a tour wild be refundable can be
change, for example, the airline ticket.

 The death of passenger happens rarely, but when it does, the tour
guide must take the following steps:
Notify the local police immediately
Advise a consular official, if appropriate
Remain the deceased until police or consular reports have been
completed and authorities have taken responsibility for the body.
The tour may have to continue without tourist guide for half a day or
so under the leadership of the driver or the step-on guide.
Make sure to be extra sensitive and sympathetic to the deceaseds
traveling companions.
Call the tour company so it can inform the clients relatives and
friends, and follow up with a letter of sympathy.
Do everything you can to comfort the rest of the group and get their
minds back of vacation.

 Tourist guide may want to mention dos and donts to a

group or to individuals who seem particularly nervous
about the problem.
Tourist guide should be well aware of these
procedures.
Make a mental map of hotel exits when check into a room
Establish a set place for room key o keycard
If theres a fire, do what you can to assist your tour members,
unless such action would place you in inordinate jeopardy
Before opening any door, feel it with the palm of your hand. If
its very hot, dont open it.

 If the phone works, call for help for yourself and your group.
Take exit stairways, not the elevator. Walk down, unless heavy
smoke blocks the path. If this is the case, walk up to the roof.
If the smoke is heavy, stay close to the floor where the air is
breathable
Hang a bed sheet out the window to signal for help
Stuff wet towel and sheets in cracks round doors
Tie a wet towel around your nose and mouth
As a last resort, make the best exit possible. Above all, dont
panic

 A guides basic first-aid kit

Water
gauze bandages
Adhesive
rubbing alcohol or antiseptic cream
Scissors
sugar cubes or candy (for diabetic emergency)
a flashlight

 is insurance that is intended to

cover medical expenses, trip cancellation, lost
luggage, flight accident and other losses
incurred while travelling, either internationally
or within one's own country.
Travel insurance can usually be arranged at the
time of the booking of a trip to cover exactly
the duration of that trip, or a "multi-trip" policy
can cover an unlimited number of trips within a
set time frame.

Medical emergency (accident or sickness)

Emergency evacuation
Repatriation of remain
Return of a minor
Trip cancellation
Trip interruption
Visitor health insurance
Accidental death, injury or disablement benefit
Overseas funeral expenses
Lost, stolen or damaged baggage, personal effects or travel
documents
Delayed baggage (and emergency replacement of essential items)
Flight connection was missed due to airline schedule
Travel delays due to weather
Hijacking

 Pre-existing medical conditions

War or terrorism - but some plans
may cover this risk, and some do
cover for acts of terrorism
Injury or illness caused by alcohol or
drug use

 It Covers for Damages

It Protects You from Theft
It Acts as a Medical Insurance
It Protects You against Cancelations
It Gives You Peace of Mind

 Will policy cover your pre-existing medical condition? How long

has the condition been stable for?
Is insurance backed up by a reputable administrator and
insurance company?
Does the carrier have a 24/7 claims handling center and able
to deal with medical facilities around the world?
Make sure you get a large policy maximum for your travel
medical insurance policy
If you are traveling for a year or more, get an international
health insurance policy instead that will cover non-emergency
medical expenses and cover you back in your home country
Will the policy cover the sports I may participate in while
traveling?
Read and understand the plan terms and conditions.