(STAFF) Package
HSBB, Retail Product
April, 2011
Table of Content
1.
2.
3.
4.
5.
6.
7.
8.
Overview
Product Description
Business Rules
Who can subscribe?
Customers touch point
FAQ
How to pay UniFi bill?
Internal Contact
Overview
What is UniFi Staff Package?
Product Description
HSBB, Retail Product
2011
HyppTV Channels
FREE Channels(see
listing)
Internet
Dynamic IP
Phone
FREE
RM159/month
Download / Upload up to 20Mbps
RM149/month
Download / Upload up to 10Mbps
RM119/month
Download / Upload up to 5Mbps
1TM
reserves right to apply this at later date. VIP5 = 60GB, VIP10 = 90GB, VIP20 = 120GB.
Fax rates follow respective call rates.
Contract : 24 months
HyppTV Channels
LIVE TV Channels
(Free)
Local
(8 channels)
TV1
TV2
TV3
NTV7
8TV
TV9
Bernama TV
Hikmah
International (6
channels)
DWTV Asia+
Channel NewsAsia
Australia Network
Euronews
Travel Channel
Luxe.TV HD
Premium Channels
(Add On)
Premium channels
(23 channels)
BBC Knowledge
BBC Lifestyle
CBeebies
STAR Chinese Movies 2
STAR Chinese Channel
Channel [V] Taiwan
Fashion TV
Fashion TV HD
Universal Channel
Syfy Universal
MUTV
Warner TV
Screen RED
BabyFirst TV
iConcerts HD
Bloomberg TV
Jaya Max
UTV Movies
UTV Bindass
Universal Channel HD
SETI
MNC International
Fox Crime HD
Latest Movies
(Pay Per View
Movies)
(Add On)
Malaysian
Hollywood
Asian
Bollywood
Home CinemaSVOD
(Add On)
Interactive
Channels (Free)
Malaysian History
Flight Info
Play Games
Waktu Solat
TED.com
News Headlines
The making of
Ilham Bicara
Cinema Movie Trailers
Past Seasons
Hollywood
Promotion
ZERO Entry:
RM0 Installation and Activation fee*
RM0 Deposit
RM0 for Equipments
Worth RM1300
and fully
subsidised by
TM
Broadband Termination
Unit (BTU)
Residential Gateway
DECT Phone
Set-Top-Box
Provided by TM
Customer to prepare
Business Rules
HSBB, Retail Product
2011
Business Rules
A valid Staff ID must be provided.(staff id must be verified & 1 photocopy)
A staff can only subscribe up to 3 broadband packages combining both Streamyx & UniFi.
Applicable only for serviceable UniFi Area.
Available to all staff in TM and TM subsidiaries.
Leasing Staff are not eligible to subscribe UniFi Staff package.
Applicable only for VIP packages. Package features are similar with Commercial residential
packages.
Registration and processing at TMpoint only.
Credit Management policy is also applicable to subscription via staff package
Other business rules are similar to Commercial residential packages and subject to UniFi
service standard Terms & Conditions.
The minimum subscription period for UniFi is 24 months. RM500 will be charged for
pre-mature service termination.
Existing Streamyx
Staff Package
Staff
Package
Existing Streamyx
Staff Package
(with netbook)
UniFi Contract
24 months
Remaining Streamyx
Netbook Contract
10 months
ETC:RM500
(UniFi)
Current Streamyx
Staff Package (with
netbook) at
RM76/109/139 per
month
RM119
RM149
RM159
New UniFi 24
month contract
applies
Remaining
contract of
netbook is
transferred to
UniFi
Customer to fill in
Addendum Form only
Submit to TMpoint
Customer List
Backend
process to be
done in one
week
You can use UniFi Application Form (Residential) for UniFi Staff Package.
Fill up by select at Others please specify column and stated as UniFi Staff Package
and what speed. Refer below:
TMpoint Bangsar
TMpoint Damansara Utama
TMpoint Taipan
TMpoint Shah Alam
TMpoint Menara TM
TMpoint Muzium Telekom
TMpoint Jalan TAR
TMpoint Pandan Indah
TMpoint Setapak
TMpoint Ampang
TMpoint Rawang
TMpoint Bukit Raja
TMpoint Port Klang
TMpoint Kelana Jaya
TMpoint Sunway Damansara
TMpoint Petaling Jaya
Southern
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
TMpoint Seremban
TMpoint Skudai
TMpoint Kluang
TMpoint Pasir Gudang
Tmpoint Kulai
Northern
28.
29.
30.
31.
Online (myUniFi)
TM UniFi Centre
1-300-88-1221
unifi@tm.com.my
Account Management & Billing:
Monday to Sunday (7:30AM 10:30PM)
Technical (24 / 7)
TMpoint
FAQ
HSBB, Retail Product
2011
FAQ
1. I already have 3 UniFi staff package, what happen if I want to subscribe for another UniFi
staff package?
Each staff only entitle up to 3 packages ( combination of Streamyx & UniFi). The system will not
allow if you have exceeded 3 packages.
2. Currently Im having UniFi Staff package with old price, what happen if I want
to migrate for higher package? Do I still get the old package price?
The upgrade and downgrade from old UniFi staff package will only be allowed to the new set of
UniFi Staff package price.
3. Is there any penalty charges if I want to migrate from Streamyx that is still within
contract period to UniFi staff package ?
The penalty charge of Streamyx will be waived when selecting the reason code of migrate to
UniFi in BAU system.
4. What happen if the netbook amount of RM10 is still being charged in the bill after contact
period of netbook end?
If there is a double charge of RM10 during the overlapping period between Sreamyx & UniFi.
Credit Adjustment will be issued in Streamyx account..
FAQ
5. Can I subscribe UniFi Staff Package via TM UniFi Centre?
You cannot subscribe UniFi Staff Package via TM UniFi Centre as the registration and
processing will only happen at TMpoint.
6. What happen if I want to migrate from existing Streamyx and my previous payment is
under salary deduction or auto pay, do this package carry the same payment method ?
If you are currently on Salary Deduction, the arrangement will be discontinued when you
terminate your streamyx. You can then opt to pay UniFi bill via cash or credit card.
If you are now under Auto Pay, you must provide again your credit card detail to the
processor as the information is not viewable due to security.
Salary Deduction:
Not available at the moment
Credit
Card
Debit
Card
TMpoint
TM Authorized
Dealership - TAD
Credit
Card
POS Malaysia
Bank Rakyat
Bank Draft
or Money
Order
Phone
(credit
card)
MBF Card
RHB
Kiosk
Maybank Berhad
UCPC
Current
/
Savings
acct
ATM
Machine
UniFi Portal
Bank Simpanan
Nasional (BSN)
United Overseas Bank
Malaysia (UOB)
Online
Internal Contacts
UniFi Product Team
Name
Position
Telephone
Zarina Hashim
Head
hzarina@tm.com.my
03-2240 6410
Product Manager
hanazir.halim@tm.com.my
03-2240 6436
Farhaiziesman Rasli
Product Manager
ies@tm.com.my
03-2240 6469
sitirohayu.mohammadfauzi@tm.
com.my
03-2240 9702
Safuraa.zamri@tm.com.my
03-2240 0172