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TELEKOM MALAYSIA BERHAD

This document is for TM internal use only!

(STAFF) Package
HSBB, Retail Product
April, 2011

FOR TM INTERNAL USE ONLY

Table of Content

1.
2.
3.
4.
5.
6.
7.
8.

Overview
Product Description
Business Rules
Who can subscribe?
Customers touch point
FAQ
How to pay UniFi bill?
Internal Contact

FOR TM INTERNAL USE ONLY

Overview
What is UniFi Staff Package?

UniFi Staff package is specially offered to TM employees to enjoy the


benefits of TMs high speed broadband service.

New UniFi staff package will be launched on 29th April 2011.

To subscribe to this package, the following conditions prevail:


1. Available to all staff in TM and TM subsidiaries.(inclusive of contract staff under TM)
2. Leasing Staff are not eligible to subscribe UniFi Staff package
3. Each staff is entitled to subscribe up to 3 broadband packages combining both
Streamyx & UniFi.
4. Applicable only for serviceable UniFi Area

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

Product Description
HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

Product Description(UniFi Staff Package)


Video

HyppTV Channels
FREE Channels(see
listing)

Internet

Dynamic IP

Phone

FREE unlimited calls to TM


fixed lines nationwide
FLAT RATE 10sen/min to all
mobiles and other fixed line
nationwide
Normal IDD rates.(International
Call activation is upon request)

FREE

DECT Phone, Residential


Gateway (WiFi b/g/n) & SetTop-Box (STB)
1 x Streamyx Zone ID
1 x 2GB e-mail
1 x Infoblast account
1 x Online Guard Plus
1 x iShield Plus

RM159/month
Download / Upload up to 20Mbps

RM149/month
Download / Upload up to 10Mbps

RM119/month
Download / Upload up to 5Mbps
1TM

reserves right to apply this at later date. VIP5 = 60GB, VIP10 = 90GB, VIP20 = 120GB.
Fax rates follow respective call rates.

Contract : 24 months

FOR TM INTERNAL USE ONLY

HyppTV Channels

LIVE TV Channels
(Free)
Local
(8 channels)
TV1
TV2
TV3
NTV7
8TV
TV9
Bernama TV
Hikmah
International (6
channels)
DWTV Asia+
Channel NewsAsia
Australia Network
Euronews
Travel Channel
Luxe.TV HD

Premium Channels
(Add On)
Premium channels
(23 channels)
BBC Knowledge
BBC Lifestyle
CBeebies
STAR Chinese Movies 2
STAR Chinese Channel
Channel [V] Taiwan
Fashion TV
Fashion TV HD
Universal Channel
Syfy Universal
MUTV
Warner TV
Screen RED
BabyFirst TV
iConcerts HD
Bloomberg TV
Jaya Max
UTV Movies
UTV Bindass
Universal Channel HD
SETI
MNC International
Fox Crime HD

Latest Movies
(Pay Per View
Movies)
(Add On)
Malaysian
Hollywood
Asian
Bollywood

Home CinemaSVOD
(Add On)

Premier Series &


Past Seasons-SOD
(Add On)

Home Cinema (SVOD) Premier Series


Hollywood
Hollywood
Malaysian
Kids Favourite
Past Seasons
Malaysian
Past Seasons
Asian

Interactive
Channels (Free)
Malaysian History
Flight Info
Play Games
Waktu Solat
TED.com
News Headlines
The making of
Ilham Bicara
Cinema Movie Trailers

Past Seasons
Hollywood

FOR TM INTERNAL USE ONLY

Promotion

ZERO Entry:
RM0 Installation and Activation fee*
RM0 Deposit
RM0 for Equipments

Worth RM1300
and fully
subsidised by
TM

*Only applicable to Standard Installation. Non-Standard Installation is chargeable and


quoted directly by the contractor

FOR TM INTERNAL USE ONLY

Equipments To Enable Your UniFi Experience

Broadband Termination
Unit (BTU)

Residential Gateway

DECT Phone

4-Gang Power Socket

Set-Top-Box

Provided by TM
Customer to prepare

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

Business Rules
HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

Business Rules
 A valid Staff ID must be provided.(staff id must be verified & 1 photocopy)
 A staff can only subscribe up to 3 broadband packages combining both Streamyx & UniFi.
 Applicable only for serviceable UniFi Area.
 Available to all staff in TM and TM subsidiaries.
 Leasing Staff are not eligible to subscribe UniFi Staff package.
 Applicable only for VIP packages. Package features are similar with Commercial residential
packages.
 Registration and processing at TMpoint only.
 Credit Management policy is also applicable to subscription via staff package
 Other business rules are similar to Commercial residential packages and subject to UniFi
service standard Terms & Conditions.
 The minimum subscription period for UniFi is 24 months. RM500 will be charged for
pre-mature service termination.

FOR TM INTERNAL USE ONLY

Who can subscribe?

Existing Streamyx
Staff Package

Staff
Package
Existing Streamyx
Staff Package
(with netbook)

*Detail treatment for existing Streamyx is in the next slide

FOR TM INTERNAL USE ONLY

Treatment for existing Streamyx


 Contract period for staff with existing Streamyx Netbook Package shall be continued from
Streamyx account to UniFi account for the remaining period of the netbook contract.
 If UniFi service is terminated during the netbook contract period, an Early Termination Fee
(ETC) of RM600 is chargeable

UniFi Contract
24 months
Remaining Streamyx
Netbook Contract
10 months

Termination happen here:


ETC:RM600

ETC:RM500
(UniFi)

ETC not applicable

FOR TM INTERNAL USE ONLY

Treatment for existing Streamyx


Any Streamyx early termination fee will be waived in the events of upgrading
to UniFi.
Streamyx staff package are allowed to upgrade to UniFi Staff Package.
Only applicable if the Streamyx service is within the UniFi serviceable area
Existing Streamyx Netbook Package
The netbook price of RM10 will be charged in UniFi bill until end of Streamyx netbook
Package contract. The UniFi price will be back to base price after end of netbook contract period.
Price back to normal after
netbook contract

Current Streamyx
Staff Package (with
netbook) at
RM76/109/139 per
month

UniFi 5Mbps Staff Package (with


netbook) at RM129/month

RM119

UniFi 10Mbps Staff Package (with


netbook) at RM159/month

RM149

UniFi 20 mbps Staff Package (with


netbook) at RM169/month

RM159

New UniFi 24
month contract
applies
Remaining
contract of
netbook is
transferred to
UniFi

FOR TM INTERNAL USE ONLY

Treatment for Staff with existing UniFi Commercial package migrate to


UniFi Staff Package
Staff with existing UniFi commercial package is allowed to migrate to UniFi Staff Package.
TMPoint must inform staff that this requires backend process and it will takes approximately
around 1 week.
Staff to walk at selected
TMPoint (UniFi serviceable
areas)

Customer to fill in
Addendum Form only

TMpoint to verify and


validate the information
against NOVA

Submit to TMpoint

TMpoint to submit the list


name (excel sheet) to
Product Team

Customer List

Product team to submit


the customer list to NOVA

Product to inform staff on


the completion

Backend
process to be
done in one
week

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

Customers Touch Point


HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

What type of form for staff to fill in?

UniFi Application Form (Residential)


Addendum Form

FOR TM INTERNAL USE ONLY

How to fill up application form?


1

You can use UniFi Application Form (Residential) for UniFi Staff Package.
Fill up by select at Others please specify column and stated as UniFi Staff Package
and what speed. Refer below:

UniFi Staff Package (VIP5)

FOR TM INTERNAL USE ONLY

WHERE and HOW to subscribe?

Selected TMpoint nationwide

Klang Valley & Selangor


1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.

TMpoint Bangsar
TMpoint Damansara Utama
TMpoint Taipan
TMpoint Shah Alam
TMpoint Menara TM
TMpoint Muzium Telekom
TMpoint Jalan TAR
TMpoint Pandan Indah
TMpoint Setapak
TMpoint Ampang
TMpoint Rawang
TMpoint Bukit Raja
TMpoint Port Klang
TMpoint Kelana Jaya
TMpoint Sunway Damansara
TMpoint Petaling Jaya

Southern
17.
18.
19.
20.
21.
22.

TMpoint Taman Desa


TMpoint Serdang
TMpoint Puchong
TMpoint Kajang
TMpoint Cyberjaya
TMPoint Kepong

23.
24.
25.
26.
27.

TMpoint Seremban
TMpoint Skudai
TMpoint Kluang
TMpoint Pasir Gudang
Tmpoint Kulai

Northern
28.
29.
30.
31.

TMpoint Bayan Baru


TMpoint Butterworth
TMpoint Bukit Mertajam
TMpoint Kulim

FOR TM INTERNAL USE ONLY

After Sales Support

Online (myUniFi)

TM UniFi Centre
1-300-88-1221

Online Customer Centre

unifi@tm.com.my
Account Management & Billing:
Monday to Sunday (7:30AM 10:30PM)
Technical (24 / 7)

TMpoint

Selected TMpoint nationwide

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

FAQ
HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

FAQ
1. I already have 3 UniFi staff package, what happen if I want to subscribe for another UniFi
staff package?
Each staff only entitle up to 3 packages ( combination of Streamyx & UniFi). The system will not
allow if you have exceeded 3 packages.
2. Currently Im having UniFi Staff package with old price, what happen if I want
to migrate for higher package? Do I still get the old package price?
The upgrade and downgrade from old UniFi staff package will only be allowed to the new set of
UniFi Staff package price.
3. Is there any penalty charges if I want to migrate from Streamyx that is still within
contract period to UniFi staff package ?
The penalty charge of Streamyx will be waived when selecting the reason code of migrate to
UniFi in BAU system.
4. What happen if the netbook amount of RM10 is still being charged in the bill after contact
period of netbook end?
If there is a double charge of RM10 during the overlapping period between Sreamyx & UniFi.
Credit Adjustment will be issued in Streamyx account..

FOR TM INTERNAL USE ONLY

FAQ
5. Can I subscribe UniFi Staff Package via TM UniFi Centre?
You cannot subscribe UniFi Staff Package via TM UniFi Centre as the registration and
processing will only happen at TMpoint.
6. What happen if I want to migrate from existing Streamyx and my previous payment is
under salary deduction or auto pay, do this package carry the same payment method ?
 If you are currently on Salary Deduction, the arrangement will be discontinued when you
terminate your streamyx. You can then opt to pay UniFi bill via cash or credit card.


If you are now under Auto Pay, you must provide again your credit card detail to the
processor as the information is not viewable due to security.

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

How to pay UniFi bill?


HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

How to pay UniFi bill?

Normal payment Channel ie: tmpoint, kiosks etc

Autopay via credit card:


Automatically charging their credit/charge card
Apply upon UniFi registration

Salary Deduction:
Not available at the moment

FOR TM INTERNAL USE ONLY

Payment Channels-One time payment


Payment Channels

Over the Counter


Cash

Credit
Card

Debit
Card

TMpoint

TM Authorized
Dealership - TAD

Credit
Card

POS Malaysia

Bank Rakyat

Bank Draft
or Money
Order

Phone
(credit
card)

Hong Leong Berhad

MBF Card

RHB

Kiosk

Maybank Berhad

UCPC

Current
/
Savings
acct

ATM
Machine

UniFi Portal

Bank Simpanan
Nasional (BSN)
United Overseas Bank
Malaysia (UOB)

Online

TELEKOM MALAYSIA BERHAD


This document is for TM internal use only!

UniFi Internal Contacts


HSBB, Retail Product
2011

FOR TM INTERNAL USE ONLY

Internal Contacts
UniFi Product Team

Name

Position

E-Mail

Telephone

Zarina Hashim

Head

hzarina@tm.com.my

03-2240 6410

Ahmad Hanazir Abd Halim

Product Manager

hanazir.halim@tm.com.my

03-2240 6436

Farhaiziesman Rasli

Product Manager

ies@tm.com.my

03-2240 6469

Siti Rohayu Mohammad Fauzi

Asst. Product Manager

sitirohayu.mohammadfauzi@tm.
com.my

03-2240 9702

Safuraa Binti Mohd Zamri

Asst. Product Manager

Safuraa.zamri@tm.com.my

03-2240 0172

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