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Building Solution Manager Capability Like a Boss!

Tony de Thomasis
SAPWORKS

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What we will cover


1.

Preparation Steps

2.

EEMon

3.

Technical Monitoring

4.

IT Performance Monitoring

5.

BI Monitoring

6.

Business Process Change Analyzer

7.

Scope and Effort Analyzer

8.

Daily Check Automation

9.

WOW Factor

10. Whats next?

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Solution Manager Preparatory Reading


Enterprise Support Learning Academy
SAP Product roadmaps

Solution Manager wiki

Provision a new Solution Manager 7.20 on the CAL

Solution Manager Early Knowledge Transfer

Make sure you understand the basics

Do some of the time consuming things yourself

Best practice is DEV and PRD Solution Manager instances

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Solution Manager Most Popular pieces


Business Process Change Analyzer

Scope and Effort Analyzer

Daily Check Automation

End User Experience Monitor

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Get Approval

50 days consulting over 5 weeks

Over 50 managed systems

Firm deadline

Ambitious requirements

Tight budget

Upgrade 2 x Solution Manager Instances to SP14

Agile delivery of functionality

We need one wow feature

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Get Approval

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Overcome Frustration early

ST-PI and ST-A/PI updates take time

SLD CR and CIM updates take time (SAP Note 669669)

Make sure the SAProuter is working well

Know your SAPNet Master user and password

Organise adequately sized servers

Used TCP Ports colliding with Wily Introscope

MOpz must work 100%

Trusted RFC definitions may be a black art to many customers

Spend time clearing SNOTE, SPAU and SPDD beforehand

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EEMon with Voyager

Deployed ten robots around the country

Built scripts for critical process

Comes with mobile App

Run scripts every ten minutes across the country

Determine potential errors before your customer notices

Control Robot deployed in Data Centre

Low cost Voyager EEMon robots

Low profile Linux based

Raspberry Pi 2 now supported with SP14

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EEMon with Voyager

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EEMon with Voyager

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Bring your own EEMon Robot!


EEMon and Performance
Monitoring not just the domain
of Windows based devices.
Raspberry Pi
ESP8266
Beaglebone

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Technical Monitoring

Dashboard style good morning screen

Information covered within TechMon include items such as

number of ABAP Short

Dumps, Batch Job Errors, File

System Full and Errors in ABAP System Log.

Set sensible thresholds to avoid sea of red

Forward navigation to help with root cause analysis

Comes with Mobile App.

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Technical Monitoring

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Technical Monitoring

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IT Performance Monitoring

Allows you to analyze key performance indications such as

System Availability

Performance

Exceptions

Capacity and Usage

You can define the periods to look at based on the drop down

Often used to provide metrics for the CIO

Generate on demand graphs (same source as Early Watch reports)

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IT Performance Monitoring

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BI Monitoring

Monitor the Process Chains within BW & BOBJ


Establish your monitoring to include business logic

This helps to alert for potential issues


Successful execution of your Process Chains may not be telling you the full story

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Business Process Change Analyser

Understand the impact of

Transports

Planned business function activation

Dictionary objects

System performance and security notes

Devise a test process

Understand whats important in your landscape

Build a Business Blueprint and upscale it using Signavio

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Business Process Change Analyser

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Scope and Effort Analyser

Understand the impact of SPS or EhP before they are applied

Build an upgrade business case by analyzing impacts

Review z-code remediation effort estimates

Identify all Modifications and Clones in the landscape

Identify impacts for both Standard SAP and Custom objects

Impact list of all Standard SAP objects that will be changed or


deleted by SAP during the SPS or EHP

service.sap.com/sea

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Scope and Effort Analyser

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Daily Check Automation

Normally takes 90 minutes per day

We built a framework to automate checks regularly performed manually

Custom Solution Manager add-on

Each check written as an independent ABAP class allowing for simpler


customisation and extension.

Additional checks can be added as desired

Checks are scheduled as required using standard SAP tools

Checks can be run against any managed system in the landscape

Output direct to the screen or via email and PDF attachment

Metric thresholds can be colour coded

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Daily Check Automation

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WOW Factor

SAP Performance metrics sent to time series DB engine (on premise


or cloud based).

Custom Solution Manager development to extract TechMon metrics

Dashboards can be personalised as required.

Customers can create their own visualisations.

Grafana and Splunk graphical engines supported.

Looks great on 50 screen in operations area

Fiori tiles look great on iPad

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WOW Factor

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WOW Factor

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WOW Factor

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Return on Investment

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29

Tony.deThomasis@sapworks.com.au
+ 61 427689053
sapworks.com.au
au.linkedin.com/in/c821311/
facebook.com/sapworks/
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30

SAP HCP and the IoT


Use SAP solution Manager performance data
Push metrics to the HCP IoT Service
Access data from HCP using OData
Visualise with responsive UI5 applications
Both Push and Pull scenarios supported

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SAP HCP and the IoT

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SAP HCP and the IoT

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Preparation Steps for Migration to 7.20


Clean up old blueprints and projects
Fix Managed Systems

Clear out old SPAU/SPDD records


Enjoy no approvals for download basket
Understand content activation

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Solution Manager 7.20

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Solution Manager 7.20

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