V Connect solution

V-Connect offers both B2B and B2C services for a variety of industries. We focus on developing
stronger business value by offering innovative outsourcing solutions. We work in collaboration with
our clients to deliver pragmatic outsourcing solutions, so they can achieve business excellence by
driving operational efficiency and strengthening customer interactions. Our inimitable capabilities
include exceptional customer services, faster turnaround time, robust business continuity
management and resource planning, and strict adherence to worldwide quality standards. Come;
experience the power of Go4customer unique business process outsourcing models!

Cloud Telephony
It is the technology that moves your business phone system to the cloud. Cloud Telephony is a
voice and messaging service that replaces the need for the conventional business telephone system.
It is Internet-based voice and data communications where telecommunications applications,
switching and storage are hosted by a third-party outside of the organization using them, and they
are accessed over the public Internet.
Cloud telephony has been around for over half a decade in India. During the early days of Exotel,
we spent a lot of time in customer education. People understood things like call routeing, IVR, call
recording, analytics but not cloud telephony.

B2B(Business to Business):
B2B refers to a situation where one business makes a commercial transaction with another. This
typically occurs when:
1. A business is sourcing materials for their production process.
2. A business needs the services of another for operational reasons.
3. A business re-sells goods and services produced by others .
business-to-business market is more interested in the logic behind your product. They will want to
hear more about the features and how it will help them in saving time, money or resources.

B2C (Business to Consumer)

When you are marketing to a consumer you want to focus on the benefits of the product. Their
decision is more emotional. Business that sells products or provides services to end-user consumers.
While business-to-consumer activity exists both online and offline, the acronym B2C has primarily
been used to describe the online variety.

IVR(Interective voice responce):

IVR allows customers to interact with a companys host system via a telephone keypad or by speech
recognition, after which services can be inquired about through the IVR dialogue.
Vconnect understands the dynamics of your customer relationships and what it takes to keep them
engaged. Right from lead generation to retention, you need solutions that revolve around your
customers satisfaction. Our Cloud-based offerings get your Cloud Contact Center up and running
in no time and ensure that your customers' needs are addressed throughout the customer lifecycle.

Inbound Solution
An Inbound Call Centre forms the integral part of any call centre solution. This system exclusively
handles incoming calls from your customers and effectively responds to their needs, basis your
business parameters. Our Inbound Call Centre solutions comes with unique features such as:

Hosted IVR
ACD
Skill-based routing skills
Priority routing
Time-based routing
Queue monitoring
Barge-in & call monitoring

Real-time dashboard & analytics

Call recording
Multi-channel communication
CRM integration
One way SMS
Two way SMS
DTMF

Outbound Solution
Where customers are, business must follow. With todays customers communicating via various
platforms, you need an equally agile Contact Center that supports multiple channels to better
connect with them. Our multi-channel Outbound solution allows you to target your specific
segments and enhance customer interaction. Its key features include:

Preview dialer
Predictive dialer
Progressive dialer
IVR blast SMS & Voice

Multi-channel communication
Real-time dashboard & analytics
Call barge-in & monitoring
Call recording