THE ATTORNEY GENERAL STATE OF ARKANSAS, LESLIE RUTLEDGE December 1, 2015 Core Advisory Group 4590 Macarthur Biv, Suite 500-26 ‘Newport Beach, CA 92660 RE: Consumer Complaint No. 15-07174, Harry Pompeo ‘To Whom It May Concem: ‘The Consumer Protection Division of the Office of the Aorney General has received the enclosed complaint about your business practices. While we do not represent the complainant as their attorney in this matter, our office does undertake efforts to mediate consumer complaints. "That is the purpose of this contact with you, In addition, it ‘our duty under Arkansas” Deceptive Trade Practices Act to investigate potentially unfair or deceptive trade practices. We respectfully request a written response fiom you regarding the complainant's allegations within ten (10) business days of your receipt of this letter, including any documents you think are relevant in supporting or explaining your position. Please include the complaint number and my name on all correspondence regarding this matter. If you would like to provide your response electronically, please ‘email your response along with any attached documents to shamikah crite@arkansasag. gov, and include the complaint number and my name in the subject line of the email. ‘Your response to the complainant's allegations is required for us to conduct a fair evaluation of this matter. We will share your response with the consumer who has filed the complaint with our office. (Our goal is to resolve this consumer complaint in a fashion that is acceptable to both the consumer and ‘you, Thank you for your prompt attention to this matter. Sincerely, Shamikah Crite Investigator Consumer Protection Division 323 Center Street, Suite 200 Little Rock, Ackansas 72201 Telephone (30!) 682-2007 - Fax (S01) 682-8118 WEBSITE « hup:/www.arkunsasae govShamikah Crite —_—_—_——— Subject: FW: Consumer Complaint Form Original Message: From: plyred1 @gmail.com [mailto:thesimply Sent: Monday, November 30, 2015 2:39 PM To: Consumer Division Subject: Consumer Complaint Form ed1@gmail,com] This information was recently submitted via the web. Arkansas Attorney General Site Consumer Information Name: Harry Pompeo ‘Address: $700 John Hancock drive City:Benton State:Arkansas Zip:72019 County:Saline Home Phone: Work Phone: Cell Phone: Age: Email: thesimplyred1 @gmail.com ‘Company Complained Against Information Company Name: Core Advisory Group Company Address: 4590 Machrthur Blvd, Suite 500-26 Company City: Newport Beach Company State:CaliforniaCompany Zip: 92660 ‘Company Phone:801-260-2490 Company Email: Company Website: www. COREadvisorygroup.com Transaction Information Product or Service: Service Date of Transaction: 6/15/2015 Estimate of dollars involved: 3,800, Please explain the circumstances surrounding your complaint. We were going to lose our home till Core Advisory contacted us and guaranteed that they will save us from foreclosure 'we paid them 3,800 to do their job and they did not do their job like they said they would! And we lost our home. Your view as to 2 fair resolution of the matter. We should get our money back because they did not do their job. We would like 3,800 back or at least most of it! They said they would give us 10% refund which is 380.00. We did nat accept it. Did have supporting documentation?: xyes | No Supporting documentation includes contracts, sales slips, cancelled checks, advertisements, correspondence, or related documents associated with this complaint. After reviewing your complaint, we may ask you to send copies (not origin of the supporting documentation, The information contained here is true and accurate to the best of my knowledge. | understand that the Arkansas Attorney General's office does not represent individuals in matters involving private disputes. | am filing this complaint tonotify the Attorney General's office of the activities of this party and for any other assistance which may be rendered, Including attempted resolution of my complaint or referral to another appropriate entity. | understand that a copy of ‘what | submit to the Attorney General's Office will be provided to the party! am complaining against in an effort to resolve the complaint. | authorize the party against which | have fled a complaint to communicate with and provide information to the Arkansas Attorney Generals Office. | also understand that my complaint may be referred to other ‘agencies. | acknowledge that the Attorney General will keep a record of this complaint and that it may be deemed a public record subject to disclosure under the Arkansas Freedom of Information Act.