UNIVERSITY AMERICAN COLLEGE SKOPJE

ADVANCED ORGANIZATIONAL BEHAVIOR

COURSE MANUAL

Lecturers
Dr. Marjan I. Bojadjiev
Dr. Miodraga Stefanovska- Petkovska

Semester
Spring, 2016

Table of Contents
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

Course details.........................................................................................................3
Course lecturers......................................................................................................3
Course description.................................................................................................4
Required textbook and readings.............................................................................4
Additional reading materials..................................................................................4
Learning Goals.......................................................................................................5
Didactic approach...................................................................................................6
Course calendar......................................................................................................7
Session descriptors.................................................................................................8
Assesment...........................................................................................................9
How to write a case analysis................................................................................10
How to conduct an organizational analysis.........................................................10

1.Course details
Class meeting
time

18.00-21.00h (on certain dates the group will meet at 17.45. Please
refer to the Course calendar on page 8)

Contact

provost@uacs.edu.mk 078 357-435

stefanovska@uacs.edu.mk 078 455-174

2.Course lecturers
Mr. Marjan Bojadjiev is the
Rector of University American
College Skopje. His areas of
expertise range in the fields of
OB, Leadership and Marketing.
During his rich career as an
industry professional he was
the CEO of various financial
institutions in the period 19932004. In the period 2013-2015
he has been the President of
the Rectors Conference of
Private Universities. He is a
member of over 20 professional
or
academic
associations
including
Academy
of
Management (AOM), AmCham,
and many others. Prof. Bojadjiev
as
completed
executive
education courses at Harvard
Business School, Boston MA,
Baruch College New York City
NY,
and
University
of
Maastricht, Netherlands. He
was the Editor in Chief of the
RESITA Network international
publication. Prof. Bojadjiev was
awarded the Teacher of the
Year Award 2012 for Region 8
by the ACBSP. Since 2010, prof.
Bojadjiev
is
a
Certified
Management Consultant (CMC).
Dr. Bojadjiev is a leading author
of
the
Vox
Organizationis,
model
of
Organizational

Mrs. Miodraga Stefanovska

Petkovska is an assistant
professor at the University
American
College
Skopje
where she teaches subjects in
the area of organizational and
sociological
sciences
and
research methods. She has an
MBA and a doctoral degree in
social sciences and gender
issues. She has been awarded
a
certificate
in
health
research and methodology
from Oxford University. Her
extensive academic research
is
focused
on
areas
of
organizational
behavior,
workplace
sociology
and
employee health and has
resulted in published books
and
academic
articles
domestically
and
internationally.
In
her
professional career she has
nine
years
in
nongovernmental sector on issues
related to health education
and awareness raising. She
was a project manager at
SOROS
foundation
in
Macedonia for four years. Mrs
Stefanovska Petkovska is
part of the UACS team since
2009.
Dr. Stefanovska is co-author
3

Alignment

and Head of the Research

team
of
the
Vox
Organizationis,
model
of
Organizational Alignment

3.Course description
Advanced Organizational Behavior (AOB) is an upper level management
course. It is an extension to the courses of Introduction to Management and
Organizational Behavior at undergraduate level. AOB is designed to empower current
and future managers and leaders with the necessary skills for diagnosing and dealing
with the problems and opportunities in organizations, and to improve their
effectiveness and boost their carriers.
Organizational Behavior (OB) is a field of study where students learn the
impact that individuals, groups and structure have on behavior within an organization,
for the purpose of applying that knowledge in resolving conflicts and building
productive teams in order to contribute towards more effective organizations.
Therefore, the course will help students in understanding behavior as it
occurs on individual (micro) and organizational (macro) level. On micro level students
will learn about motivation and behavior, decision making, communication and
conflict resolution in small groups etc. On macro level, students will be guided to
assess and understand organizational change, growth, organizational leadership,
networks and power.

4.Required textbook and readings

For the purpose of this course we will use a reader that is specially prepared
for the purpose of this course. A copy of the reader will be distributed by the instructor
to all course participants. Materials provided as handouts, readers and thus like, can
be downloaded from EBSCO HOST legally through UACS Intranet portal
http://ucs.uacs.edu.mk/SitePages/Home.aspx. This is specified on every material.
Other materials, if submitted from the professor, can be downloaded free of charge
from the selected web sites, as mentioned. However, all IPRs belong to their
respected publishers.
All cases that will be distributed have been purchased by UACS solely for
class discussion and individual use of the students. Any copying or distribution
means infringement of the IPR and is punishable by law.

5.Additional reading materials

Robins S.: Judge T. Organizational behavior 13 edition, Prentice Hall

International, 2005
Contemporary management Jones, George, McGraw Hill, 4 th edition, 2006
Managing Organizational Behavior Jones, George, Prentice Hall International,
2007
Organizational change B. Senior, J. Fleming, Prentice Hall International 3
edition, 2006
Management Hitt, Black, Porter Prentice Hall International, Second Edition,
2008
Handouts provided by the instructor
Organizational behavior Debra Nelson, James Campbell Quicl, THOMSON,
SOUTH WESTERN, 5th edition
Managing Behavior in Organizations, Jerald Greenberg, 5th edition Pearson

6.Learning Goals

Learning goals1

Associated General
Learning Goals

1.Knowledge and
understanding
DD1

Student understands and

masters core concepts,
methods, theories and
tools in the business
disciplines.

2.Application of
knowledge
DD2

Student can identify an

appropriate combination of
diverse methods and tools
to provide solutions to new
business challenges.

3. Judgment DD3

Student can interpret

complex information
including the
understanding of different
perspectives and derive
sound decisions and
actions from it.

4. Communication
DD4

Student communicates
easily and convincingly
conclusions regarding
(new) business challenges
in small teams as well as in
front of larger audiences.

5. Self-Direction
DD5

Student has the ability to

reflect on an analysis and
on a decision process.

Learning Objective
Students have a
knowledge and
understanding of the
core concepts related to
organizational behavior.
Students show that they
have developed the skill
to apply tools such as
motivational techniques,
conflict resolution, and
strategies for assessing
job satisfaction and
organizational culture.
Students have
developed the ability to
formulate a reasoned
opinion organizational
analyses in a company
and evaluate the current
situation.
Students will be able to
improve communication
in three segments:
1) communicate in
a clear academic
and written
language
2) verbal
communication
and
3) Presentation
skills
Students will be able to
reflect on their own as
other students process

Assessment
Organizational
analyses and
individual case
analyses
Exam section B:
Application
question(s)
Case Study
analysis

Individual case
analysis
Group case
analysis

Presentation of the
organizational
analyses
Classroom
discussion
Classroom
presentations

Peer to peer
evaluation on the
Individual projects
and Class activity
and participation

Using the Dublin Descriptor methodology

7.Didactic approach
This is Participant Centered Learning Course. Students are encouraged to
participate openly and freely to the in class discussion. By doing so, students
improve their knowledge and skills via interactions with their peers. Case studies
will be examined and discussion of major topics will take place. For some of them
students will be asked to participate in a role play. It is considered a powerful
teaching tool and excellent experience for the students.
Instructor will use handouts, presentations and selected readings. They are
aimed to provide additional information to the students. Prior to in class discussion,
students will be assigned into smaller groups. The purpose is to foster group
interactions and to improve communication skills within groups. Students will also
experience the process of group decision making.
Ideally, students will prepare themselves by reading the relevant chapters in
the book, assigned cases, and or additional readings prior to coming to class. All the
material and power point presentation used in class, will be available on Moodle.

8.Course calendar

9.Session descriptors
Session 1 02/11
The session is organized in two main parts. The first part of the session
introduces students to the course and lecturers. It continues with a discussion on the
role of a manager in the 21st century.
The second part of the session concerns organizational strategies and the
impact of an organizations mission and vision on their employees. Students will be
given mission statements from various organizations and discuss them with their
instructor. At the end of the class, students will be given a case study Jensen Shoes
and will be divided in groups. The case study has to be read for the following class.

Session 2 02/12
For the purpose of the class, students will meet in 17.45 h and discuss the case
study in groups. Afterwards the groups will gather and there will a joint discussion
with the instructor. Groups should develop common standpoint on various issues.
In the second part of the class students will learn about the practical
implication of the main motivation theories and practice their application in real
settings. At the end of the session students will be given a two new cases:
1. Jack welch at G.E. To be read prior to the class Thursday 02/18 and.
This case does not require written analysis. It only serves as a reading
material for the selected topic,
2. Army Crew. To be read and discussed in class 02/19

Session 3 02/18
This session will be concerned with the issues of leadership and
communication. In the first part of the class students will explore and discuss the main
characteristics of leaders by analysis of contemporary business leaders. The
discussion will be centered around the role of Jack Welch at G.E.
In the second part, the issues of communication and conflict resolution will be
discussed, with special focus on communication as a conflict source.

Session 4
For the purpose of the class, students will meet in 17.45 h and discuss the case
study in groups. Afterwards the groups will gather and there will a joint discussion
with the instructor. In the second part of the class students will analyze the pros and
cons of teams and groups and principles in team functioning. In addition the session
will focus on decision making issues and will analyze them through the lenses of
popular social experiment such as Stanford prison experiment, Milford experiment
etc. Students will be given a case study for the following week.

Session 5
This session will focus on the most relevant issues of organizational culture and its
importance to the organizations. In addition it will review the culture and its link to
HR policies of organizations such as Google, and reflect on Macedonian
organizations.
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Session 6
The final session will begin with a small group meeting in 17.45h and
continue with a group discussion in 18.30h. Students will be asked to participate in a
group exercise on the topic of organizational structure and design.

10.

Assesment

The final grade will be consisted of the following categories:

1. Class participation and activities: ..20%
It will be taken seriously into account by the instructors and it may correct and
upgrade your class performance. Absence of class participation will be considered
as negative aspect and may deteriorate a students final grade. Group discussion is
part of the participative centered learning process. It encourages exchange of ideas
and views among students in working environment. Although its not directly graded
it will have impact on the activity and participation structure.
Descriptor
DD3
DD4

Weight
30%
50%

DD5

20%

Assessment criteria for class participation and activities

Asses and evaluate the current situation
Communicate in a clear academic and professional language and
present capacity to critically participate in class discussions
Students will be able to reflect in their own progress through class
activity and discussion

2. Cases Analysis (Group work on cases) ... 30%

There will be three cases related to specific OB topics throughout the course that
students will be asked to work on in groups assigned by the instructor. Students will
be asked to analyze the case and come prepared to discuss it in class. A written
group case analysis will be required for all of the cases. Please refer to the section
How to write a case analysis for detailed instructions.
Descriptor
DD2
DD4

Weight
70%
30%

Assessment criteria for group case analyses

Application of theory to analyses of the case problem
Organization and written quality of the case analyses

3. Individual Case Analysis ....20%

Number of cases created at the top tier business schools will be assigned to
students. Usually, they are intended to encompass one or more of the topics within
this course. Please refer to the section How to write a case analysis for detailed
instructions.
Descriptor
DD2
DD4

Weight
70%
30%

Assessment criteria for individual case analyses

Application of theory to analyses of the case problem
Organization and written quality of the case analyses

4. Organization analysis ................30%

In order to get a hands-on experience, students will be assigned to design an
organizational structure based on given information about different organizations.
This will be in-class activity and the students will be working in groups. Please refer
to the section How to write a case analysis for detailed instructions. Each student
will have to present the main findings from the analyses in a 7 minute presentation.
Descriptor
DD2

Weight
20%

DD2

20%

DD3

20%

Assessment Criteria for organizational analyses

Situational analysis, SWOT & PEST, understanding the market position,
product mix communication and sales
What theoretical arguments support the decision? Make sure you reference
related academic papers.
Decisions about future strategy. Reasoned opinion on the retail aspect of the

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DD3

20%

DD4
DD4

10%
10%

business. What can, what should be changed?

What conclusions can you draw about the decision? Explain why you think it
is a good or bad decision. What are the consequences of the decision?
Writing style
Reference (APA)
Final Grade

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How to write a case analysis

Introduction Short presentation of the case, the problems and situations its
dealing with?
Diagnosis Analysis of the problem and what are the main issues (one or
more) related to OB (for instance, change, turnover, motivation, satisfaction,
strategy, situational analysis, evaluation and HRM and thus like). What was done
wrong and which actions were proper, may also be a part of the analysis.
Solution Here the student is expected to provide a solution, or a direction for
future steps. The whole elaboration should be done in a manner to provide clear
future path for the assigned situation.
Conclusion Executive conclusion should not be longer then 300 -500 words
providing an outline of what the situation and the problem were, to which OB
concepts they can be accompanied, and what the proposed solution would bring.
NOTE: While analyzing the case, it will be mostly appreciated if a student links
situations with the OB concepts, theories and models that are part of this course.

How to conduct an Organizational Analysis

Students will be tasked with development of an individual project, for which they need to
select an organization that would be analyzed according to the OB concepts and theory.
For the students that are employed it is recommended to analyze the organization where
they are working. The individual project will have to be presented in class as well. The
individual project participates with 30% of the final grade and should be taken seriously.
The individual project analysis should meet the following requirements:
- It is expected to perform the analysis through a combination of desk and field research.
- The project should be within 10-15 pages.
- The project structure should meet formal requirements: page numbering, preface,
contents, chapters and headings, conclusions and literature and materials used.
- The project will be individually presented in front of the class at the appropriate dates
with power point presentation that should not exceed 15 minutes.
- All projects presented are becoming an intellectual property of the University. UACS
reserves the right to use them whenever appropriate in classes and publications. UACS
reserves the right to make amendments or use selected parts of the projects. However, all
rights of the author are reserved according to Macedonian and international legislation.
- Confidentiality: It is strongly suggested if the student is using materials that are classified
as confidential according to the organizations business policy to title the project as
confidential. However, UACS urges students to use materials that are not confidential. If
this is not possible, we recommend the usage of different names, titles and locations in
order to preserve the organizations integrity. However, if such a case, the students need to
point out such a situation.

Concept for Developing a Project

General approach / Organizational Behavior in action

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Case study analysis of _________" organization

I.
II.
III.
IV.
V.
VI.
VII.
VIII.
IX.
X.
XI.

Introduction Company, organization, when was it established, mission,

vision,
purpose,
strategy
applied,
competition..................................................1-3 pages
Type of organizational structure and power distribution departments,
divisions, hierarchy, unity of command........................2-4 pages
Other organizational aspects... Org. culture, org. citizenship, managing
change,.....................................................2-3 pages
Motivation concepts and HRM..........1-2 pages (Including: learning,
development and training, pay structures)
How is organization handling or fostering conflicts?
Communication aspects of the organization: formal & informal
channels, grapevines
Groups and Teams................ Investing in team work, ad hoc teams,
cross functional teams, their role and position; 1-3 pages
Decision making
......Are there any forms of institutionalized group
decision making and creativity fostering, what are the dominant biases
when managers make decisions.......1-3 pages
Leadership applications What type of leadership styles can you identify
in your organization? What should you do to improve the current situation,
if not satisfactory?
Change management - How is the organization coping with
temporariness?
Conclusions about the OB in the organization....1-2 pages

Projects should be submitted via e-mail to stefanovska@uacs.edu.mk and in

hard copy to the instructor.
NOTE: While evaluating case analysis, projects and other materials prepared by the
students, instructors will follow this pattern:
1.
Ability for conceptual thinking analyzing the situation and providing
solutions
2.
Professional language
3.
Link of concepts in the case with the theoretical concepts
4.
Presentation and writing skills
5.
When presenting the individual project, the students will be evaluated
on two parts: Part 1 Presentations Skills contributing with 30% of the points for the
individual project; and Part 2 Individual Project Content contributing with 70% of the points
the student will be getting for the individual project.

Intellectual Property Rights Notes

All cases distributed in class have been paid by the University, in appropriate number of
copies. Any other copying, posting or storing by electronic means will be considered a
serious breach of the intellectual property. Person committing such an act will be considered
responsible for all consequences.

Keep in mind the following:

GPA. (Grade Point Average): is computed for each student using the quality
points earned for each course taken. A GPA of at least 2.67 is required for
accomplishing the program and obtaining a degree.

Grading Criteria
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Grading
A
AB+
B
BC+
C
CD+
D
DF

%
96-100
90-95
87-89
83-86
80-82
77-79
73-76
70-72
67-69
63-66
60-62
0 -59

Quality points
4.00
3.67
3.33
3.00
2.67
2.33
2.00
1.67
1.33
1.00
0.67
0.00

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