BTST 6103 SEPTEMBER 2013

SECTION A
Marks: 50
Answer ALL questions in the answer booklet provided.
Information technology projects have a poor track record for meeting budget goals.
Elaborate the following basic principles of cost management.
i)
Tangible cost.
ii)
Intangible cost.

iii)
Direct cost.

iv)
Indirect cost.

b.
Explain the project scope creep.
(2 marks)

The International Organization for Standardization (ISO) defines quality as the

degree to which a set of inherent characteristics fulfils requirements
(ISO9000:2000).
a.

State the purpose of project quality management.

(5 marks)

Suggest five ways to improve information technology project quality.

(5 marks)

SULIT

BTST 6103 SEPTEMBER 2013

It is crucial for organizations to practice what they preach about human resources. If people truly are
their greatest asset, organization must work to fulfill their human resource needs and the needs of
individual people in their organizations, regardless of the job market. If organizations want to be
successful at implementing information technology projects, they need to understand the importance
of project human resource management and take actions to make effective use of people.

Elaborate two implications for the future of information technology

human resource management.
(4 marks)
b.
Give six reasons why people leave their jobs?

(6 marks)

The greatest threat to any projects is failure in communication between project

stakeholders.
Explain the four types of personal preferences that would affect
communication needs.

(8 marks)

Geographic location and cultural background could affect the

complexity of project communications.
Give two opinions on the importance of information communication technology (ICT)
in supporting oversea projects. (2 marks)

SULIT

BTST 6103 SEPTEMBER 2013

SECTION B
Marks: 20
Answer ALL question in the answer booklet provided.
Question 1
Valuable skills for the Project Manager are technical and administrative credibility,
political sensitivity and an ability to get others to commit to the information
technology project.
Discuss the four impacts of culture on information technology project management.
(10marks)

Question 2
Procurement means acquiring goods or services from an outside source. Other
terms for procurement include purchasing and outsourcing. Experts predict that
global spending on computer software and services will continue to grow.
Explain five advantages of information technology outsourcing.
(10 marks)

SULIT

BTST 6103
MAC 2013
SECTION A
Marks : 40
Answer any FOUR questions in the answer sheet provided.
Information technology projects have a poor track record for meeting budget goals.

a. Elaborate the following basic principles of cost management.

Tangible cost
(2 marks)
Intangible cost
(2 marks)
Direct cost
(2 marks)
Indirect cost
(2 marks)
Give two examples of typical problems with information technology cost estimates.
(2 marks)

The International Organization for Standardization (ISO) defines quality as the

degree to which a set of inherent characteristics fulfils requirements
(ISO9000:2000).
a. State the purpose of project quality management.
(5 marks)

SULIT

BTST 6103
MAC 2013
Suggest five ways to improve information technology project quality.
(5 marks)

It is crucial for organizations to practice what they preach about human resources. If people truly are their
greatest asset, organization must work to fulfill their human resource needs and the needs of individual people in
their organizations, regardless of the job market. If organizations want to be successful at implementing
information technology projects, they need to understand the importance of project human resource management
and take actions to make effective use of people.

Elaborate four implications for the future of information technology human resource
management.
(8 marks)

Give two reasons why people leave their jobs?

(2 marks)

The greatest threat to any projects is failure in communication between project

stakeholders.
Describe the four types of personal preferences that would affect communication
needs.
(8 marks)

Give two opinions on geographic location and cultural background that could affect
the complexity of project communications
(2 marks)

SULIT

BTST 6103
MAC 2013
Identifying risk is the process of understanding what potential events might hurt or
enhance a particular project.
Explain the following information-gathering techniques to identify risks. a.
Brainstorming.
(2 marks)
Delphi technique.
(2 marks)
Interviewing.
(2 marks)
Strength, Weaknesses, Opportunities and Threats (SWOT) Analysis.
(2 marks)
Root Cause Analysis.
(2 marks)

SULIT

BTST 6103
MAC 2013
SECTION B
Marks : 30
Answer ALL questions in the answer sheet provided.
Question 1

Procurement means acquiring goods or services from an outside source. Other

terms for procurement include purchasing and outsourcing. Experts predict that
global spending on computer software and services will continue to grow.
Explain five benefits of information technology outsourcing.

Describe how should a contract be closed?

(5 marks)

Project ABC is planning to purchase computer equipment from company A. The purchase cost is RM24,
000 per item, plus a daily operational cost of RM 800 per day. However, the computer equipment can also
be leased from company B for RM 1600 per day.

Determine how long will it take for the purchase cost to be the same as
the lease cost to decide whether to purchase or to lease the computer
equipment.
(10 marks)

Discuss how software can be used to assist in project procurement

management.
(5 marks)

BTST 6103

OKTOBER 2012

SECTION A
Marks : 50
Answer ALL questions in the answer sheet provided.
Elaborate the following basic principles of cost management. a. Tangible cost
(2 marks)

Intangible cost
(2 marks)

Direct cost
(2 marks)

Indirect cost
(2 marks)

Sunk cost
(2 marks)

Joseph M. Juran (1995) said, It is most important that top management be qualityminded. In the absence of sincere manifestation of interest at the top, little will
happen below. Based on the statement, answer the following questions. Discuss
on the main cause of quality problems due to lack of leadership. (5 marks)

State the purpose of project quality management.

(5 marks)

SULIT

BTST 6103

OKTOBER 2012

It is crucial for organizations to practice what they preach about human resources.
If people truly are their greatest asset, organization must work to fulfill their human
resource needs and the needs of individual people in their organizations,
regardless of the job market. If organizations want to be successful at implementing
information technology projects, they need to understand the importance of project
human resource management and take actions to make effective use of people.
Elaborate four implications for the future of information technology human resource
management.
(8 marks)

Differentiate between intrinsic motivation and extrinsic motivation.

(2 marks)

The greatest threat to any projects is failure in communication between project

stakeholders.
a. Give two opinions on the importance of face-to-face communication.
(4 marks)

Suggest three ways to encourage face-to-face communications.

(6 marks)

SULIT

BTST 6103

OKTOBER 2012

Identifying risk is the process of understanding what potential events might hurt or
enhance a particular project.
Explain the following information-gathering techniques to identify risks.
a.
Brainstorming.

Delphi technique.

Interviewing.

Strength, Weaknesses, Opportunities and Threats (SWOT) Analysis.

Root Cause Analysis.

SULIT

BTST 6103

OKTOBER 2012

SECTION B
Marks : 20
Answer any ONE question in the answer sheet provided.
Question 1
Procurement means acquiring goods or services from an outside source.
Discuss five reasons on the growing trend in outsourcing, especially offshore.

(10 marks)

Assume you can lease an item you need for a project for RM1600/day. To purchase
the item, the cost is RM 24,000 plus a daily operational cost of RM800/day.
Calculate the length of time for the purchase cost to be the same as the lease cost,
in order to decide whether to purchase or to lease the item.
(10 marks)

SULIT

BTST 6103

OKTOBER 2012

Question 2
Consider Figure 1 as the set of activities for Project A.

2
D=5

A=2
E=5
5
I=7

1
B=1
3
F=4
6
J=5
8

C=3

G=6
K=2

4
H=7

Figure 1: Project A Activities

Describe the critical path method.
(3 marks)
Define the critical path.
(4 marks)
Calculate the critical path for Project A duration in workdays.
(8 marks)
Determine the critical path for Project A.
(2 marks)
How the Project Manager manages Project A if there can be more than one critical path?
(3 marks)