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Technology poses a threat to professionals wealth and value, finds

Dialogue expert book reviewer Piers Cain


The premise of this book is that fundamental and irreversible changes
are afoot in the way expertise traditionally provided by the professions
is made available to society.
Perhaps more alarming for professionals, the authors predict that the
professions as we know them will go the way of the handloom weaver
in the Industrial Revolution, blasted away by the forces of technological
transformation.

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06/10/2016

Technology prospects for a dark futureDialogue Review

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The authors, Richard and Daniel Susskind, have impressive credentials.


Professor Richard Susskind is President of the Society for Computers
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and Law. Daniel Susskind is not only a lecturer in economics at Balliol

statistical evidence the Susskinds present is surprisingly sparse.

Members are bound by a common set of values


They argue that there are irresistible forces driving change in
professional services, the three most important being:
Unmanageable increases in the volume of data, transactional
information and research findings are making it impossible for humans
to keep up even in highly specialized professional expertise
Rising demand is making professional expertise unaffordable to
society (for example escalating healthcare costs) and this will force
consumers to seek more efficient and cheaper solutions
The unstoppable rise in computer processing capacity, IT
development and robotics will mean that machines will replace humans
in many areas of professional activity
The authors make a convincing case that fundamental change is on the
way and provide many examples of how the innovations they predict
are already being tried out by early adopters. However, they are careful
to avoid making predictions about the timescale or exactly what
transformation will look like in any particular profession. Their claim
about the direction of travel seems plausible. Yet in some ways the
book is closer to a fascinating thought experiment than a work of
actionable insights. In other words they are stronger on why and how
rather than on what or when.

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Technology prospects for a dark futureDialogue Review

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Amusingly, the Susskinds point out that the typical reaction of a


professional to their thesis is that change is likely and long overdue
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in the professions in general, just not for the specific profession they

become less lucrative.

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become enthusiastic adopters of innovation, especially those practices
that have adopted results-based contracts (as opposed to charging
traditional daily rates) where there will be a financial incentive to find
efficiencies.

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Although we cannot know the future, it is reasonable to assume that

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substantial changes to working practices are on the cards in the


medium term. Those that have the best chance of prospering will be
those who are adaptable or have skills and attributes that are difficult
for a machine to replicate: imagination, creativity, empathy and the
ability to lead and motivate people. Fortunately these are the core skills
of a good manager.

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How can leaders


survive and thrive in a
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Get your timing right


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YOUR DIALOGUE

Which of the following do you thin


poses the greatest risk to global
business:

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Which of the following do you think


the greatest risk to global business:
Financial instability

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Political fragility
Environmental threats
International complexity
Risk aversion and reluctance to grow
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good teams

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failing

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The content of Dialogue

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