01 Bag Overview Create Ia BMAS SABRE

Baggage Overview and
Record Creation
Training curriculum for:

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Table of Contents
Baggage In troduction and Ove rview
Features of the Baggage Management Analysis System ................................................................ 1

Access the Baggage Service Tab.................................................................................................... 2
Create Record ................................................................................................................................. 3
What is a baggage record? .............................................................................................. 3
Baggage - Create Record ................................................................................................ 3
Create Record without PNR ............................................................................................. 5
Creating Records from PNRs......................................................................................... 21
Retrieve PNR and Create Record .................................................................................. 24
Create Record with an active PNR ................................................................................ 26
Create Record via Components ..................................................................................... 27
End Baggage Record / Ignore Baggage Record hotkeys............................................... 27
Mini Tracer ..................................................................................................................... 29
Baggage - Display Record............................................................................................................. 31
Display Record by: Baggage Locator............................................................................. 32
Display Record by: Bag Tag Number............................................................................. 33
Display Record by: Other Combinations ........................................................................ 34
Reading a retrieved baggage record.............................................................................. 36
Display Codes ............................................................................................................................... 47
Reason Codes ............................................................................................................... 48
Color Codes ................................................................................................................... 48
Type Codes.................................................................................................................... 49
Baggage - Modify .......................................................................................................................... 50
Modify Bag Tag Numbers .............................................................................................. 52
Modify Baggage Description .......................................................................................... 55
Modify Bag Content Mask .............................................................................................. 57
Modify Bag Check-In Info ............................................................................................... 61
Modify Name .................................................................................................................. 64
Modify Itinerary .............................................................................................................. 66
Modify Address .............................................................................................................. 69
Modify Phone ................................................................................................................. 72
Modify Remarks ............................................................................................................. 74
Other Modify Record options ......................................................................................... 78
Display Reservation Functions Baggage Record Options........................................... 78
Print Forms .................................................................................................................................... 80
Claim Receipt................................................................................................................. 81
Baggage Delivery Order................................................................................................. 82
Damage Bag Authorization ............................................................................................ 82
Lost Article - Found Article ............................................................................................. 83
Confidential and Proprietary Sabre Inc.

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Reprint Baggage Delivery Order .................................................................................... 84
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October, 2008 Confidential and Proprietary Sabre Inc.
Objectives and Requirements
Objectives
EPR
By the end of the module, participants will be able to:
Correctly list the features of Sabre Baggage Management Analysis System
Correctly create a Baggage Record

o
without a PNR
display a PNR and Create a Baggage Record
from an active PNR
End a Baggage Record
Ignore a Baggage Record
Correctly retrieve a Baggage Record by record locator, by bag tag number, or by

other options
Explain the basic fields of a retrieved Open Baggage Record
Display and advise usage for the Color and Type baggage lists
Correctly follow the process to modify a Record
Display parts of a baggage record
Correctly follow the process to print automated Baggage forms
Duty code:
No specific duty codes required
Keyword:
No specific EPR keywords required for this lesson
UAT
Keyword:
No specific UAT keywords required
Preparation
See next page for detailed instructions on how to prepare for teaching this module.
Reference
For additional information, refer to FOCUS
Sabre Airline Solutions Training Documentation

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Preparation
This is the first module to be presented to field personnel who will be responsible for
creating baggage records. This module should be presented to everyone who will
have the responsibility for working in the Baggage Service area of the airline's
operation.
For the section on creating Baggage Records from a PNR:
Prepare a set of PNR records
Create the PNRs with itineraries over the current or recently past dates (within 12 days past, as the itinerary still needs to be active in the face of PNR, not moved
into PNR history)
The itinerary segment should have a termination at the cities/stations that the
students are using in class
Generate Sabre-system ticket numbers within the PNRs; add flight information
to at least one of the segments.
Have at least one baggage record already created, note the bag tag number used
in this Record.
So that the students can view the Duplicate Bag Tag pop-up, during the section
on creating a baggage record without a PNR, advise the students to enter the bag
tag number from the previously created Record.
For Display Record section
Use the baggage records that the students created during the Create Record
section.
Have the students notate the flight, date, passenger name they used when they
created the baggage records, as well as the bag tag numbers they invent.
For the Claim Receipt and Print Forms sections
A hardcopy printer must be assigned.
If there is not a hardcopy printer available in the classroom, the instructor should
print sample copies of each form prior to presenting this portion of the training
material so that the participants will have a copy of the printed form.
A hardcopy of the IATA Airline Baggage Identification Chart should be available

for bag description demonstration.
Baggage Introduction and Overview

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Features of the Baggage Management Analysis System
The Baggage Management Analysis System (or BMAS) is a real time tracing system with the primary
objective to reunite a passenger with his/her baggage.
The Baggage Management Analysis System provides real time storage plus analysis of baggage
performance for lost, found, damaged, and pilfered bags. Records are created, updated, and maintained
by each airport city, providing the data for online management reports which reflect current, daily,
weekly, monthly and year-to-date baggage handling performance statistics. Reports can be requested for
a particular city, specific division, or the entire system.
The Baggage Management Analysis System offers the features listed below that assist the host airline in
meeting the above objective of reuniting a passenger with their lost baggage. They are:
Record creation and update
Displays
Analysis displays and online management reports
Baggage Record transfer
Baggage Tracing
Match Records
Merge Records
Forwarding messages
Closing Records
Settlement fields
Interface capabilities with SITA, WORLDRECORD, ACTS and BCCFS (Baggage Claims Control
File System)
The greatest benefit to the airline is an automated system of locating a customers bag, therefore reducing
the amount of time that would normally be spent on phone calls and Teletype messages.

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Access the Baggage Service Tab

All The Baggage Management Analysis System functions are accessed from the Baggage Service tab. To
access the Baggage Service function labels:
Airport users: Select <F7>
Reservations users: Select <F6>
The Baggage sub-navigation labels are displayed:

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Create Record
What is a baggage record?
A baggage Record is a record of the mishandling of a passengers bag. Most often, a Record is created
for a lost bag. Upon confirmation that the baggage did not arrive with the passenger, the Baggage Service
user will take the steps outlined in this module to create a Record for tracking purposes.
The required elements of a baggage record are:
Passenger name(s)
Bag tag(s)
Itinerary and ticket number
Address (local and/or permanent)
Telephone (home and /or business, local and /or permanent)
Description of bag
Check-in information
When the baggage record is complete and the transaction ended, a system search is completed to
determine if the bag is being tracked in the airlines host system for a possible match. This will only
work if the airline also uses the tracking process to create Baggage Management Analysis System Records
for any unclaimed bags, which are referred to as onhand bags.
The same is true when a Baggage Service user enters an onhand bag into the system. A search of all
Records is completed to determine if there is a match. The Baggage Management Analysis System
searches all onhand bag Records for a match to the open Records, and searches all Records for a match to
an onhand bag Record.
Responses to the search are placed on a baggage message queue for review. (Baggage Message Queues
are discussed in the Baggage Queues module.)
Baggage - Create Record
Use the Create Record label is to create a baggage record for any lost baggage, damaged baggage, or
pilfered baggage.
To access the Create Record functions, select <Shift+F1> from the Baggage tab.
The Create Baggage Record pop-up window displays.

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To create a baggage Record:
Select Option:
o
Create Record Without PNR
Retrieve PNR and Create Record
Create Record With Active PNR
Mini Tracer
Depending on option selected, Flight and Last Name may be required in this pop-up window
Select <OK>
In most cases, it is preferable to display the passengers PNR as the first step in creating a Record. By
doing so, required information is automatically transferred from the PNR into the Baggage record file.
However, in cases where the PNR cannot be retrieved, you can create a Record. For purposes of this
lesson, the Create Record without PNR is discussed first, to permit detailed explanation of the steps in the
process.

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Create Record without PNR
From the Create Baggage Record pop-up window,
Select Option: Create Record Without PNR
Select <OK>
The Add Bag Tags pop-up window displays.
Destination: Enter the three-letter Destination Airport or city code
Bag Tag Numbers (at least one is required):
Note:
Standard IATA bag tags contain six numeric characters.
The bag tag number input fields allow up to eight characters, as two additional spaces
are provided for an airline 2-letter alpha code.
The two-letter airline code should precede the bag tag number only when the bag tag was issued
by another airline
(example: HA123456).
As advised, enter UNK if the bagtag number is unknown
Select <OK>
As a pop-up window series is completed, the Record or any error responses display on screen.

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Duplicate bag tags
When the bag tag(s) are entered, the database is searched for any previously created baggage records that
have the same bag tag number. If a Record with a matching bag tag number is found, the Duplicate Bag
Tag pop-up window displays:
Select either
Continue Creating Tracer OR
Display Previously Created Record
Select <OK>
Additional Information:
If Display Previously Created Record is selected, the Record currently being created is ignored and
the previously created Record is displayed on screen.
If no duplicate bag tag number was found by the system, or if you choose to Continue Creating
Record, the Record Options: Bag Description pop-up window displays.
The previously entered bag tag number(s) display on screen and the Record Options: Bag
Description pop-up window displays. See the example below:
*B
BAG TAGS
1 CRC U0 793437

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2 CRC U0 793438

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Enter:
Tag / Line Number: enter the list number of the bagtag that this description corresponds to
Select Record Type: select from the pull-down list

o
On-Hand
Loss
Damage
Pilferage
(For purposes of this lesson, select Lost. The other options are covered in subsequent modules.)
Color: select from pull-down list
Bag type: enter the two-numeric bag type code

o
To view a list of bag type code numbers, select Display Bag Type

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The Baggage Type pop-up window immediately displays:
Use the up and down arrows on the keyboard to view the entire list.
This listing should be used in conjunction with a hardcopy of the IATA baggage chart, so that nonzippered bags (codes 1-11) and zippered bags (codes 20, 22-29) can be described accurately.
Note that this is an informational pop-up window only highlighting an item from this list does not move
it into the Record Options: Bag Description pop-up window.
Select <Previous>
Focus returns to the Record Options: Bag Description pop-up window.

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Select Descriptive Elements
Descriptive Elements consist of

1.
Material
2.
Basic
3.
And External elements:
The letters XXX at the top right corner indicate the descriptive elements field. You have a maximum of
three descriptive elements.
The three digits represent a combination of the fields Material, Basic and external elements, in the order
as you select them.
The example below shows the descriptive elements LKC, because you have selected L (Leather
material),/ K (Cabin size baggage, carry-on ) and C (Combination locks)

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Note: The external elements selected must be entered in the alphabetical order of their codes. The
individual element codes are:

C
Combination locks
Handles (retractable)
Straps
Wheels
No element present
If you leave an element out, the field will show as an X :
This example shows the descriptive elements - all external as C and S the third element is left
unselected.
The field Descriptive Elements is optional. If no descriptive elements at all are selected, the default total
element code is XXX.
The remaining fields are also optional:
Material (what the bag is made of: metal, plastic, etc.)
Manufacturer (this field allows up to six characters. Enter SAMSON for Samsonite, AMERIC for
American Tourister, etc.)
Initials on bag
Surname on Bag - must be at least two letters; can be surname on bag or inside the bag
o
Please recall that it is easier to trace lost baggage when the maximum amount of
descriptive information is provided.

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Remarks should be applicable to this specific bag

o
Add any additional information that may be helpful in tracing the bag, such as YELLOW
YARN ON HANDLE, etc.
If your carrier does not participate in Content Categories, use Remarks to document the bag
contents
Select <OK>
If your carrier participates in Content Categories, continue to the next section.

If your carrier does not participate in Content Categories, the Content Categories pop-up window will not
display. Please continue to the section of this module concerning the Add Check In Information pop-up
window on page 123.
Content Categories
SITA World Record is a worldwide interline tracing service offered jointly by IATA and SITA. For those
carriers who subscribe to World Record, there are standard content categories for each baggage
description item that assist World Record in finding possible baggage record matches outside of the Host
partition. Each carrier hosted within the Sabre system has the option to activate or deactivate the Content
Categories function.
For those carriers who have activated the content categories function, after the Record Options: Bag
Description pop-up window has been completed, the Content Categories pop-up window displays:

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Use the <Tab> key to move through the Content Categories pop-up window line by line. Use
<Shift+Tab> to back up. The up and down arrow keys move the cursor up and down the first column of
categories.
Click with the mouse or use the space bar to place a check before each category that applies
Note: Up to a maximum of 12 items may be selected.
(The Bag Locked content category would be used when creating an on-hand baggage record.)
Select <OK>
The Category Descriptions pop-up window displays.

The number of lines displayed in this pop-up window matches the number of items selected in the
previous pop-up, each line matches one of the categories previously selected. See the example display
below:
Note: If Bag Locked was selected in the previous pop-up window, alone or in combination with
other items, the Category Descriptions pop-up window will not display.
Fill in the descriptions for each category

o
Every category item that was selected must have a description added
Select <OK>
The baggage description displays on screen.
If multiple bag tags were entered at the start of the Create Record process, the Record Options: Bag
Description pop-up window returns to permit description of the next bag.

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Add Passenger Name
Enter Last Name
Enter First Name
Select type of Passenger Contact
In Person
Phone
Correspondence
Non-Revenue Voluntary Separation
Select <OK>

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Add Passenger Address
The Add Passenger Address pop-up window displays
Note:
About the statement ONLY enter information NOT already present in Baggage Record: This
statement appears in several of the Create Baggage Record pop-up windows. When creating a
Record without a PNR, no information will be present. Enter all necessary information.
Select Permanent Address and/or Local Address
For each address field selected (Permanent and/or Local), either enter the Street Address, City, State /
Province, and Postal Code, OR select Passenger Will Contact
Select Passenger Will Contact if any or all of the Permanent/Local address

information is not currently available
If Passenger Will Contact is not selected for a category (Permanent/Local), the Street
Address, City, State / Province, and Postal Code fields are required for that category
Select <Next>

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Add Passenger Phone
The Passenger Phone pop-up window displays.
Enter passenger telephone contacts as available:

o
Permanent Phone: Home
Permanent Phone: Business
Local Phone: Home (or hotel, as applicable)
Local Phone: Business
Alternate number: Mobile
Alternate number: Fax
if No Phone information is available,

select Passenger Will Contact
Select <Finish>, as this will finish the Passenger Information part of the Record.
Note: To further enhance the search for the lost bag, the itinerary and ticket information are required in
the baggage Record.

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Add Itinerary (Passenger / Baggage)
The Add Itinerary pop-up window displays.
Enter:
The 2-character Airline code and Flight Number

o
The flight number must have a minimum of two digits. If the flight number is a 1digit flight number, add a 0 (Example: flight 2 should be flight 02).
Select month from drop-down list
Date must be either a past date (up to 330 days past) or the current date cannot be a
future date
Date
Class flown
Origin (enter three-letter city or airport code)
Destination (enter three-letter city or airport code)

o
Ticket Number (enter UNK if ticket number is not available)

o
If any data is entered in the boxes outlined above, all boxes must then contain data
The Ticket Number or UNK must be included with the first itinerary segment in the
Baggage record
Select Type of Itinerary being entered:

o
the Passengers itinerary
their Baggages itinerary

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When the passengers itinerary is different than the routing of the baggage, the user should enter the
itinerary for each leg of the itinerary. Enter the Passenger itinerary first.
Select Add More if more itinerary segments need to be entered
If Add More is selected, the Add Itinerary pop-up window is returned. Fill in the required data until the
itinerary is complete.
Select <OK>
Add Check-In Information
Once all bags (and contents, as applicable) are described, the Add Check-In Information pop-up
window displays:
Number of Bags Checked: enter the total number of bags checked by the passenger.
Number of Bags Received: enter the total number of bags received by the passenger.
o
When creating a Loss baggage record, the number of bags received must be less than
the number of bags checked
Last City Seen: enter the three-letter city or airport code where the passenger last saw their baggage
Minutes Before Departure: enter the number of minutes before departure that the passenger had
checked their baggage
Select Check-In Location: select from list

o
Customs
Departure Gate
Other Airline
Skycap (includes curbside, check internally with your carrier)
Ticket Counter

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Untagged
Unknown (hotel, ship, etc.)
Select <OK>
Remarks
The Baggage Record redisplays on screen and the Remarks pop-up window displays.
This screen allows you to document any additional information or advice given to the passenger.
Fill in the Remarks
If more remark spaces are needed, check More Remarks and the pop-up is re-displayed blank.
If there are no remarks, leave the window blank
Select <OK>
Note:
The only baggage record field that cannot be changed or deleted after end transaction is the
Remarks field. Therefore, it is very important that this information be input correctly. Once end
transaction occurs, the remarks become a permanent part of the record and cannot be deleted or
changed.
End Baggage Record
The baggage record, built without an active PNR, is now complete. An End Transaction is required to
complete the Record, so the End Baggage Record pop-up window displays:

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Select Option:
o
End
End and Retrieve
End and Clear Windows
End and Sent to WorldTracer
The response depends upon the option selected:
If the End or the End and Clear Window options were selected,
the on-hand baggage record is ended
The End and Send to WorldTracer option displays a response similar to the following:
ET/ETC
LIR.U0.347834.LIR.31MAR.1749.SVFROM-MSG SENT
(The WorldTracer option is further discussed in the Baggage Queues module.)
For purposes of this lesson, select End and Retrieve.
Select <OK>
Upon End Transaction, the Record is assigned a locator number of six alpha characters.
ER
OPEN RECORD.
SVEPUU
L/SJU
NAME

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EMILY/HEMMINGWAY-P
BAG TAGS
1 CRC U0 975126
The baggage record file contains a signature field on the bottom line that displays the location, user sign,
time and date, indicating where and when the file was originally created:
CRC.CRC3KL 1642/11MAY05 SVEPUU
The Record is automatically placed on the stations list of lost baggage (Record list) and placed on the
stations baggage queue D. These lists and queues are used in the system to assist in tracing lost baggage.
These items are discussed in detail in the modules covering Baggage Tracing Techniques and Baggage
Queues.
Print Claim Receipt
Upon redisplay of the baggage record, the Claim Receipt pop-up window displays.
This pop-up window provides the option to print a claim receipt for the passenger. The Claim Receipt
option is part of Baggage Print Form, which is an elective option in the system and is controlled by an
internal bit.
Do you want a Claim Receipt?:

Select Yes or No
Note:
A hardcopy printer must be assigned in order to print a Claim Receipt. (For printer assignment
assistance, please refer to the Printer module.)
Select Language: select one of the languages offered.

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English
Spanish
German
Portuguese
French
Italian
(default)
Baggage Service Phone: enter an optional, alternate phone number for the passenger to call to check
on claim status
Select <OK>
The Claim Receipt is generated.

Creating Records from PNRs
As previously stated, it is recommended, whenever possible, to create a baggage record by using a

passengers reservation record (PNR). By doing so, the system transfers selected PNR data into the
baggage record. The PNR is automatically ignored and the User Assembly Area (AAA) is placed into
Baggage mode.
The following elements are captured from the PNR and placed in the Baggage record:
Passenger Name
o
Passenger Itinerary
o
This field is searched for yesterday's and today's segments. The system searches for a
match between the AAA of the users workstation and the offpoint of an itinerary
segment.
Remarks Line
o
This field is searched, checking for baggage related remarks (identified by the word
BAG at the beginning the remarks line).
A maximum of 85 characters per line is saved.
Total remarks cannot exceed 375 characters.
Ticket Number (if system generated)

o
The first surname in the PNR is used
Ticketing field is searched for a system generated ticket number. If one exists, it is
added to the first itinerary line.
Phone

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Note:
The system searches for -B and -H designators in the phone field of the PNR. If
these designators are found, the numbers are added to the baggage Record.
If not found, the first valid phone number is added to the baggage Record as the
home phone.
A valid phone number is considered to be all numeric.
The data captured from PNR elements is not displayed in the Baggage Create pop-up
windows. Review the work area behind the pop-up see if the required data is captured. See the
following example:
This Baggage record was created from a PNR and is at the Add Passenger Address step.
Per the Address display in the work area, there was no address information transferred from the PNR to
the baggage record. Therefore, the address information should be entered into the Add Passenger Address
pop-up window.

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Next, the Passenger Phone pop-up window displays:
Because a home phone number was listed in the PNR record, the phone number was picked up by the
baggage record. Therefore, this phone number does not have to be re-entered into the Passenger Phone
pop-up window.
If any changes must be made to any of the fields captured from a PNR, (for example, if the phone number
captured is the local home instead of the permanent home), the Modify Record option <Shift + F4> must
be used once the Create Baggage Record workflow is completed.
When the baggage record is completed and the transaction ended, a search is made to determine if the bag
is already on the onhand list in the airline's host system for a possible match. This will only occur if the
airline also creates files for unclaimed baggage in the Baggage Management Analysis System. As stated
before, when a baggage service user enters an unclaimed bag into the system, a search is made of all
baggage records to determine if there is a match.
Responses to the search are placed on baggage message queues for review.

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Retrieve PNR and Create Record
Follow these steps to retrieve a PNR and create a baggage record:

Select <Shift+F1> from the Baggage tab, to access the Create Record functions.
The Create Baggage Record pop-up window displays.
Select Option: Retrieve PNR and Create Record
Flight: enter an active flight number from the PNR
Last Name: enter the passengers last name
Date (optional): enter date and select the month.

o
If the date is left blank, todays date is assumed.
Origin (optional): enter the three-letter city or airport code where the passenger boarded the flight.
Select <OK>
If a single PNR matches the flight/date-name entered, the PNR is displayed on screen and the Add Bag
Tags pop-up window displays:

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If multiple PNRs match the flight/date-name entered, the list of PNRs is displayed on screen and the
Select Line Number pop-up window displays:
Select the Line Number of the PNR from the list that is to be displayed
Select <OK>
The Add Bag Tags pop-up window displays.

The workflow loop to create a baggage record with a PNR is the same as when creating a baggage Record
without a PNR. The pop-up windows are presented as follows:
Add Bag Tags
(Note that the Add Passenger Name pop-up window is not displayed when creating a baggage record
from a PNR. The first passengers name field in the PNR is taken into the baggage record.)
Passenger Phone
o
Check the work area to see if a phone contact has been captured
Add Itinerary

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Check the work area to see if the itinerary has been captured
Add Baggage Description
Add Check-in Information
Add Remarks
End Baggage Record
If an error is made during the create process, it is advisable to continue through the process to the End
Baggage Record pop-up window before selecting Modify <Shift+F4> to make any corrections.
If a Record is not ended, the incomplete Record will remain in your work area until you choose to Ignore
Transaction or to End Baggage Record.
Create Record with an active PNR
When selecting the Create Record from Active PNR option from the Create Baggage Record pop-up
window, you must have an active PNR already displayed in your work area.
The same succession of pop-up windows are displayed to input the required fields. These are the same
series of pop-up windows mentioned in the Retrieve PNR and Create Record workflow:
Add Bag Tags

o
(The Add Passenger Name pop-up window is not displayed)
Passenger Phone
o
Check the work area to see if a phone contact has been captured
Add Itinerary
o
Check the work area to see if the itinerary has been captured
Add Baggage Description
Add Check-in Information
Add Remarks
End Baggage Record

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Create Record via Components
If, for any reason, the workflow is interrupted from the Create Record label <Shift + F1>, the baggage
record can be completed by using the Add option on the Modify / Close label <Shift + F4>.
In order to end a Baggage record, the following fields are required:
Bag Tag
Baggage Description
Passenger Name
Address (or PWCT)
Phone (or PWCT)
Itinerary (ticket number required on first itinerary line)
Check-in field
Detailed use of the Modify option is discussed later in this module.

End Baggage Record / Ignore Baggage Record hotkeys
In order to end a Baggage record outside of the Create Record workflow, use the End Baggage Record
hotkey <Ctrl+B>.
When selected, the End Baggage Record pop-up window displays:
End Baggage Record hotkey
Select Option:

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End
End and Retrieve
End and Clear Window
End and Send To WorldTracer
Select <OK>
The requested action is performed.
Note:
The PNR End Transaction hotkey <Ctrl + E> can also be used to end a baggage record;
however, if used, do not enter any Received From data or select any PNR options other than
Redisplay.
Ignore Baggage Record hotkey
The same Ignore hotkey used for ignoring a PNR <Ctrl + I> is also used to ignore a Baggage record.
Ignoring a Baggage Record while in initial Create Record mode (before performing an End transaction)
will remove all record of the baggage transaction from the database.
Ignoring a retrieved baggage record will return the baggage record to the original form as when it was last
ended.
When <Ctrl+I> is selected, the Ignore pop-up window displays:
Select: Redisplay PNR

o
If Redisplay PNR was selected and the Baggage Record had been previously ended,
the Baggage Record is redisplayed on the screen.
If the Baggage Record was being newly created (had not been ended), the Baggage
Record is simply removed from the work area.

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Select Clear All (if desired)
Select <OK>
The requested action is performed.
Note:
If a Baggage Record (or other Baggage function) is active in your work area, many other system
functions are unavailable. This includes:
STARs functions (display, build)
FOCUS functions
All Passenger Reservation record functions
Work Area display
Many of the Tools functions
Most of the Encode/Decode Atlas functions
Sign Out
The current Baggage mode must be removed from your work area by Ignoring or by Ending. Once done,
other functions will again be available.
Mini Tracer
Select Mini Tracer if necessary and if your carrier has this option turned on.
The mini tracer pop up window displays:

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A mini tracer is a scaled down version of a regular tracer. A mini tracer consists of
Bag tag number
Passenger name and initials
Bag color, type and elements see details under the Record Options: Bag Description window or
later in this module
Name on bag (optional)
Passenger phone number

Note: You can see if your carrier has mini tracer turned on by looking at your station code table
display.
Fill in the required fields, select OK and End the record.
CAUTION:
Only use Mini Tracer if conditions exist that are so adverse that a normal tracer record cannot be
entered into the baggage system quickly enough.
30

October 2008
Baggage - Display Record

An existing baggage record can be retrieved by the Record locator, by bag tag number or by other items
in combination.
Select <Shift+F2> from the Baggage labels to activate the Display Record functions.
The Display Record Options pop-up window displays.
Select Option:
o
Baggage Locator
Bag Tag Number
Other Combinations
Select <OK>
Each display option is discussed below.

October, 2008

31
Display Record by: Baggage Locator
Recall that upon End Transaction, a baggage record is assigned a locator number of six alpha characters.
This number is found both at the top and the bottom of the Record display. See the example below:
ER
OPEN RECORD.
SVEPUU
L/SJU
NAME
EMILY/HEMMINGWAY-P
BAG TAGS
1 CRC U0 975126
[]
CRC.CRC3KL 1642/11MAY05 SVEPUU
To display a baggage record by baggage locator, select the Baggage Locator radio button and use the tab
key.
The Record Locator fill-in box displays:
Enter the baggage Records Record Locator
Select <OK>
The requested baggage record displays on screen.

32

October 2008
Display Record by: Bag Tag Number
When Bag Tag Number option is selected from the Display Record Options pop-up window, the Bag
Tag Number, Station Code and Airline Code boxes immediately display:
Enter the Bag Tag Number
The Station Code and Airline Code are optional

o
If the Airline Code is entered, the Station Code is required.
Select <OK>
The requested baggage record displays on screen.

October, 2008

33
Display Record by: Other Combinations
The Other Combinations option permits searching for a baggage record by passenger details other than a
Baggage Record locator or a bag tag number.
Select Option:
o
Other Combinations
Select <OK>
The Display Record(s): Other Combinations pop-up window displays:
Various fields in this pop-up window work in conjunction with other fields.
Enter Last Name
Select Type of Record:

o
On-hand

34

October 2008
Loss
Damage
Pilferage
Select Bag Color
Enter the two-numeric IATA Bag Type code

o
If using the Bag Color and Bag Type options, the Type of baggage record must also
be selected. the type must be either Loss or On-hand
Enter a Search Start Date and a Search End Date

o
If using the Dates options, both a start date and an end date must be entered
The Date options require a last name, a Record type, or both
(Your current AAA city is used as the search default city.)
Select <OK> to start the search process
The requested format search is sent to the system, the system response displays on screen.
If a single baggage record matches the search criteria, the baggage record displays on screen
If multiple baggage records match the search criteria, a list of baggage records displays on screen
o
The Select From List pop-up window also displays:
From the list, enter the Line Number of the baggage record to be displayed
Select <OK>
The selected baggage record displays.

October, 2008

35
Reading a retrieved baggage record
A baggage record displays differently than a passenger reservation record. See the example below:
OPEN RECORD.
SVEPWE
L/SJU
NAME
SURINAME/DOMINICA MS-P
BAG TAGS
1 SJU U0 124104
2 SJU U0 124106
3 SJU U0 124108
ADDRESS
553 W.29TH AVE APT 309B-PERM
TACOMA WA 90394
2349 PLAYA DE LA CASCARA-LOCL
SAN JUAN PR 00938
PHONES
1 787-555-2121-PH
ITINERARY
1 U0 0124 B 12AUG SEA ABQ 3662154527127
2 U0 0104 B 12AUG ABQ SJU
BAGGAGE DESCRIPTION
1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
CONTENTS BAG 1
1 SHIRT
/LINEN NO COLLAR
2 SKIRT
/PLEATED A-LINE BLACK
2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE
CONTENTS BAG 2
1 COSMETICS
/ELIZABETH ARDEN POWDER AND LIP GLOSS
2 FOOTWEAR
/SANDALS
BAGGAGE CHECKIN
04/01/T/0120/SEA
FLIFO*0124-NONE AVAILABLE
FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL
FSGKLL.12AUG.1032
REMARKS - 5
1 CREATED FROM PNR LJZGGP
FSGKLL.12AUG.1023
2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE NBR TO BE
ADVISED
FSGKLL.12AUG.1032
SJU.SJUK43 1032/12MAY05 SVEPWE-PNR
Record status
The first line indicates that this is an open Record (no settlement, or bag has not been delivered).
OPEN RECORD.

36

October 2008
Baggage Locator
The Baggage record locator is on the second line.

SVEPWE
Record Type
/ City
A one-letter code to indicate the type of Record is shown next, followed by the three-letter code of the
controlling or create city:
L/SJU
The type of baggage record codes are:

D=
Damage
L=
Loss
O=
On-hand
P=
Pilferage
Name /
Contact codes
Only one name may appear in a baggage record. At the end of the name is a one-letter code to indicate
how the passenger made contact to have the Record created:
NAME
SURINAME/DOMINICA MS-P
The contact codes are:

C=
by Correspondence
F=
by Phone
N=
Created for a Non-revenue passenger
P=
in Person
V=
Voluntary Separation

October, 2008

37
Bag Tags
The Bag Tags field displays where the bag was checked to, the carrier code of who checked the bag and
the bag tag number(s) or UNK (for Unknown):
BAG TAGS
1 SJU U0 124104
2 SJU U0 124106
3 SJU U0 124108
Address fields
In the Address field, -PERM indicates the permanent address, -LOCL indicates the local address.
ADDRESS
553 W.29TH AVE APT 309B-PERM
TACOMA WA 90394
2349 PLAYA DE LA CASCARA-LOCL
SAN JUAN PR 00938
PWCT indicates Passenger Will Contact.
When both address fields are present, the permanent address is always displayed first,
the local address always displays second.
Even though the Address field lines are not numbered, the permanent address
actually inhabits address lines 1 and 2, the local address always inhabits address lines
3 and 4. This information is important to know when modifying the Address field
(covered later in this module).
If an international (non-U.S.) address was indicated, INTL displays at the end of the address city line.
Phones
PHONES
1 787-555-2121-PH
The Phone codes are:

PH =
Permanent Home
MP =
Mobile Phone
PB =
Permanent Business
FX =
Fax
LH =
Local Home/Hotel
LB =
Local Business

38
PWCT = Passenger Will contact

October 2008
Itinerary
In the Itinerary, the ticket number or UNK (for Unknown) must follow the first segment.
ITINERARY
1 U0 0124 B 12AUG SEA ABQ
2 U0 0104 B 12AUG ABQ SJU
3662154527127
Baggage itinerary is indicated by B at the end of the segment line.
Baggage Description
BAGGAGE DESCRIPTION
1 L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
CONTENTS BAG 1
1 SHIRT
/LINEN NO COLLAR
2 SKIRT
2 L GY24CWX METAL//DS /SURINAME/YELLOW TASSEL ON HANDLE
CONTENTS BAG 2
1 COSMETICS
/ELIZABETH ARDEN POWDER AND LIP GLOSS
2 FOOTWEAR
/SANDALS
Much of the Baggage Description line information appears as abbreviated codes. To explain these codes
in detail, each component of the Baggage Description line is described below:
Bag description number
L PR24CPS NAUGAHYDE/SAMSON/DQS/SURINAME/BLUE STRIPE
This number corresponds to the bag tag number at the top of the Record.
Record code type

1
Possible code types include:

D=
Damage
L=
Loss
O=
On-hand
P=
Pilferage
Note: These are the same codes as those that appear in the name field

October, 2008

39
Color code
1
A single color code can stand for various related colors:

WT =
White, Clear
BK =
Black
GY =
Grey, Silver, Aluminum
BU =
Blue, Turquoise
RD =
Red, Maroon, Pink, Purple, Violet, Lilac, Mauve, Burgandy
YW =
Yellow, Orange, Gold
BE =
Beige, Cream, Ivory
BN =
Brown, Tan, Taupe, Bronze, Copper
GN =
Green, Olive, Jade
MC =
Multi-color (two or more solid colors, excluding trim)
PR =
Print, Pattern, Floral, Spotted, Tapestry, Stripe, Plaid, Checked
TD =
Tweed
Bag type code

1
Note:
The codes shown in this lesson are provided as only a general guideline. For the most accurate
description, especially for the non-zipped (codes 1-11) and zippered (codes 20-29) categories,
please refer to the IATA Airline Baggage Identification Chart.
A list of the baggage type codes is also available from the Display Codes label <shift + F5>, as
referenced on page 49 of this module.
Non-zippered (without external or outside zippers):

01
Hard shelled/molded
02
Hard shelled bag with retractable handle

- includes all sizes
03
Rigid frame (hard or soft side)

may have reinforced corners
04
Rigid frame ususally non- expandable,

rounded or contoured top, one or two handles

40

October 2008
05
Rigid frame, soft sided, expandable
06
Attache/brief case
07
Flight/pilots bag/document case
08
Military style bag
09
Camping/laundry/garbage bags
10
Cardboard box/wooden boxes/metal containers with miscellaneous contents.
11
Footlocker/trunk
Bag type codes (continued)
Zippered (with external or outside zippers):

20
hanging or folding garment bags
22
soft sided bag with retractable handle, all sizes
23
rigid frame, soft side suitcase with one handle
24
soft side suitcase with two handles
25
gym/sport type bag all sizes (can have shoulder strap)
26
bag with a shoulder strap (strap may have been detached)
27
tall softsided
(may be expandable in height, often has wheels)
28
matted woven bag
29
backpack/rucksack with or without frame
Special Containers:
50
small package priority service
51
courier bag
52
sample/display case often custom made
53
art or display portfolio
54
tube without sporting equipment
55
duty free articles
56
cosmetic/beauty case
57
kennel/pet container
58
ice chest/cooler/plastic storage container
59
tool/tackle box

October, 2008

41
Sporting Goods:
60
fishing rods/poles/sticks-with or without container
61
firearms
62
golf bag and/or clubs

(specify color and brand of golf bag, when both are available)
63
bicycle and/or accessories
64
sleeping bag/bedroll/tent
65
surfboard/windsurfer/paddle board (boogie board)
66
skis and/or ski poles with or without container

(specify color and brand of skis/poles not the container)
67
snowboards/other sledding devices - with or without container (specify color and brand of item not the container)
68
ski boots and/or boot bag

(specify color and brand of boots when both are available)
69
individual sporting equipment not listed elsewhere
Child / Infant:
70
stroller/pram/baby carriage
71
child/infant car seat
72
child/infant equipment not listed elsewhere:

e.g. infant carrier, playpen, crib
Photo/electronic/musical/communications equip:
80
audio equipment:
e.g. radio, tape/cassette/cd player, amplifier, speakers
81
video/visual/photo equipment
82
computer equipment:
e.g. PC computer, external floppy disk drive, monitor, keyboard, laptop
computer, notebook computer, printer, computer games
83
electrical appliances
84
communication equipment:
e.g. typewriter, facsimile (fax) machine, photocopier, answering machine,
telephone
85
musical instrument

42

October 2008
Items not shown elsewhere

90
baggage trolley
91
wheelchair, wheelchair battery, other orthopedic devices
92
security removed items (item should be described in remarks)
93
shopping bag e.g. paper, straw, plastic, nylon
98
beach or patio umbrella only
99
Article other than bag, that does not appear on this list
(item should be described in remarks)
Descriptive Elements
1
In the above example, the bag is described as having Combination locks, Pockets and Straps.
The Descriptive Elements field is always three characters, elements will display in alphabetical order.
C=
Combination locks
H=
Handles (retractable)
P=
Pockets
S=
Straps
W=
Wheels
X=
No element present (or no element noted)

Examples:
- if no elements were noted, code will be:
XXX
- if one elements noted, code will be [letter]XX:
WXX
- if two elements noted, code will be [letter][letter]X:
HSX
Optional Description fields

1
The Baggage Description fields past the Descriptive Elements are optional.
Material what the bag is made of

1
Manufacturer
1

October, 2008

43
The Manufacturers name field only allows six characters and so will be abbreviated in most
cases.
Initials on bag
1
The initials space is always a three-character field, if less than three initials are entered, the rest
of the field will be blank spaces.
Surname on bag
1
Remarks
1
The remarks should be specific to the individual bag described.

For carriers that do not use Content Categories, these remarks are also used to describe the bag contents.
If an optional description field was not notated, the field will still be indicated by a slash ( / ):
3
L RD82HSX CANVAS//
//COMPUTER BAG
In the above example, only the Material and Remarks were entered; the Manufacturer, initials and
surname field were left blank.
Content Categories
CONTENTS BAG
1 SHIRT
2 SKIRT
1
/LINEN NO COLLAR
If a carrier uses Content Categories, the content categories and content descriptions follow after each bag
description.
Baggage Check-in
BAGGAGE CHECKIN
04/01/T/0120/SEA

44

October 2008
The first number is the number of bags checked, followed by the number of bags received.
The letter indicates where the bag was checked:

C=
Customs
G=
Departure Gate
O=
Other Airline
S=
Skycap (includes curbside)
T=
Ticket Counter
U=
Untagged
X=
Unknown (hotel, ship, etc.)
The next number is the number of minutes before departure when the passenger had checked in their
baggage.
The last code is the 3-letter code for the station / city where the passenger last saw their baggage.
Flight Information
FLIFO*0104-2ABQ/POSSIBLE WX DELAY*1021*FSGKLL
FSGKLL.12AUG.1032
If any flifo (flight information) is available in the system that matches the itinerary entered, that flifo is
entered into the baggage record. (For details on reading Flifo, please refer to the Flight Information
module.)
Remarks
REMARKS - 5
1 CREATED FROM PNR LJZGGP
FSGKLL.12AUG.1023
2 PSGR WILL BE IN PONCE ON SATURDAY, PHONE
ADVISED
FSGKLL.12AUG.1032
NBR TO BE
This section contains the free-field remarks. In the example above, the first remark advises that the
baggage record was created from PNR LJZGGP. Each remark line is followed by the creating users sine
and the date and time stamp.
(The 5 in the section header REMARKS 5 refers to the system format for entering remarks.)

October, 2008

45
Signature Line
SJU.SJUK43 1032/12MAY05 SVEPWE-PNR
The signature line indicates:

Example:
- where the baggage record was created:
SJU
- the creating agents home station and sine:
SJUK4E
- the time and date the Record was created:
1032/1AUG05
- the baggage record locator:
SVEPWE
- notation that the Record was created from a PNR:
-PNR

46

October 2008
Display Codes
The Display Codes label contains three options which provide online access to baggage code tables
stored within the Sabre system.
Select the Display Codes label <Shift+F5>.
The Display Codes pop-up window displays:
Select Option:
o
Reason Codes
Color Codes
Type Codes
Select <OK>
The selected code table displays on screen. The options are described below.
October, 2008

47
Reason Codes
The Reason Codes option is used primarily with the Deliver/Arrival label <Shift + F7> and the Charge
and Code label <Shift + F9> and is discussed in the modules for these functions.
Color Codes
The Color Codes are IATA standard, and are used to describe the color of the baggage in a baggage
record. When the Color Codes option is selected, the IATA Color Codes table displays on screen:
BV*CLR
IATA COLOR CODES
CODE DESCRIPTION
WT
WHITE / CLEAR
BK
BLACK
GY
GREY / SILVER / ALUMINUM
BU
BLUE / TURQUOISE
RD
RED / MAROON / PINK / PURPLE / VIOLET / LILAC /
MAUVE / BURGANDY
YW
YELLOW / ORANGE / GOLD
BE
BEIGE / CREAM / IVORY
BN
BROWN / TAN / TAUPE / BRONZE / COPPER
GN
GREEN / OLIVE / JADE
MC
TWO OR MORE SOLID COLORS, EXCLUDING TRIM
PR
PRINT / PATTERN / FLORAL / SPOTTED / TAPESTRY /
STRIPE / PLAID / CHECKED
TD
TWEED
Note: Several color variants are represented by a single code. For example, a red, maroon, pink,
purple, violet, lilac, mauve or burgundy bag would be coded RD.
When creating a baggage record through the Agent Interface application, user-friendly pull-down lists are
provided that automatically translate a bag color into the applicable two-letter code. Access to this IATA
Color Codes table is provided via the Display Codes label in order to provide assistance in reading
existing baggage records.

48

October 2008
Type Codes
IATA standard baggage Type Codes are used in the baggage description line of a baggage record. When
the Type Codes option is selected, the IATA Bag Code Table displays on screen:
BV*BAG
BAG CODE TABLE DISPLAY
NON-ZIPPERED
01 02 03 04 05 06 07 08 09 10 11
ZIPPERED
20 22 23 24 25 26 27 28 29
MISCELLANEOUS ARTICLES
CODE
DESCRIPTION
SPECIAL CONTAINERS
50
SMALL PACKAGE PRIORITY SERVICE
51
COURIER BAG
52
SAMPLE/DISPLAY CASE - OFTEN CUSTOM MADE
53
ART OR DISPLAY PORTFOLIO
54
TUBE - WITHOUT SPORTING EQUIPMENT
55
DUTY FREE ARTICLES
56
COSMETIC/BEAUTY CASE
57
KENNEL/PET CONTAINER
Use the page up/page down keys to view the entire list.
For non-zippered bag types (codes 01 through 11) and zippered bag types (codes 20 through 29), refer to
your locations hardcopy of the IATA Airline Baggage Identification Chart in order to accurately describe
the lost baggage.

October, 2008

49
Baggage - Modify
As in other airport functions, sometimes it becomes necessary to make changes to an existing record.
That option is available to the baggage user by using the Modify option from the Modify / Close label
<Shift+F4>.
The Record Options pop-up window displays
Each item contained in a baggage record can be modified and must be changed individually.
Select Option: Modify Record

(The Close Record option will be covered in a later module)
Select <OK>
The Modify Record pop-up window displays.

50

October 2008
Select Option from the drop-down list:

o
Bag Tag Numbers
Bag Description
Damage Description Line
Pilferage Description Line
Bag Content Mask
Bag Check-in Info
Name
Itinerary
Address
Phone
Remarks
Change/Delete Forwarding Message
Damage Authorization
Add Damage to Loss
Add Pilferage to Loss
Add Pilferage to Damage
Select Type of Modification:

o
Add
Change
Delete
Select <OK>

October, 2008

51
Each option that deals with a Loss baggage record is discussed below. (The options for modifications to
damage, pilferage and forwarding items are discussed in later modules.)
Modify Bag Tag Numbers
Modify Bag Tag Numbers - Add
When the Bag Tag Numbers and Add options are selected from the Modify Record pop-up window, the
Add Bag Tag pop-up window displays.
Tag/Line Number: enter the line number of the bag
City: enter three-letter city or airport code of destination
Airline: enter the two-character code of the airline that checked in the bag
Enter the new Tag Number
Select <OK>
The new bag number is added and the bag tag field displays on screen.
Modify Bag Tag Numbers - Change
When the Bag Tag Numbers and Change options are selected from the Modify Record pop-up window,
the Bag Tag field is displayed in the work area and the Modify: Bag Tag pop-up window displays.
*B
BAG TAGS
1 CRC U0 858586

52
2 CRC U0 858587

October 2008
Note:
In order to modify a bag tag number, the current work area city / AAA must match the
controlling or create city shown in the baggage record.
Tag / Line Number:

o
selecting from the tag numbers displayed in the work area, enter the line number of
the bag tag that is to be changed
City: enter three-letter city or airport code of destination
Airline: enter the two-character code of the airline that checked in the bag
Enter the updated Tag Number
If only changing the airline or controlling city, the tag number still must be entered
An UNK code can be changed to a valid bag tag number, but a previously entered
bag tag number cannot be changed to UNK
Select <OK>
The bag tag number is updated and the bag tag field displays on screen.

October, 2008

53
Modify Bag Tag Numbers - Delete
When the Bag Tag Numbers and Delete options are selected from the Modify Record pop-up window,
the Bag Tag field is displayed in the work area and the Delete Line pop-up window displays:
*B
BAG TAGS
1 CRC U0 858586
Note:
2 CRC U0 858587
A bag tag line may only be deleted if the baggage record is in initial create mode and the record
has not yet been ended.
Also, note that in order to end a baggage record, at least one bag tag number must be present.
Enter Line Number of the bag tag to be deleted
Select <OK>
The indicated bag tag number is deleted and the bag tag field displays on screen.

54

October 2008
Modify Baggage Description
Modify Baggage Description - Add
When the Bag Description and Add options are selected from the Modify Record pop-up window, the
Bag Tag and Baggage Description fields are displayed in the work area and the Record Options: Bag
Description pop-up window displays.
*B*D
BAG TAGS
1 FSG 0I 738473
BAGGAGE DESCRIPTION
NONE
Note:
Each Bag Description must be uniquely matched to a single Bag Tag number. In order to Add a
Bag Description, a Bag Tag number without a matching description, must already be present in
the baggage record.
This pop-up window is the same Record Options: Bag Description pop-up window that is used when
creating a baggage record.
For details on usage, please refer to the Add Bag Description section on page 7.
Select <OK>
The baggage description is entered into the baggage record and the updated bag tags and baggage
description fields redisplay on screen.

October, 2008

55
Modify Baggage Description - Change
When the Bag Description and Change options are selected from the Modify Record pop-up window,
the Bag Tag and Baggage Description fields are displayed in the work area and the Record Options:
Modify: Bag Description pop-up window displays.
*B*D
BAG TAGS
1 SJU U0 858586
BAGGAGE DESCRIPTION
1 L RD29SXX CANVAS/WESTPA/PP /PARKER/
SPIDERMAN BACKPACK
This pop-up window is the same Record Options: Bag Description pop-up window that is used when
creating a baggage record.
For details on usage, please refer to the Add Bag Description section on page 7.
Enter the Tag / Line Number of the description to be changed
Note: When Changing a Bag Description, certain fields must be re-entered, even if the information is
not to be changed. These fields are:
Select Record Type
Color
Bag Type
Descriptive Elements
For all of the optional fields, data only needs to be entered if the data is to be added or changed.
Select <OK>

56

October 2008
The modified baggage description is entered into the baggage record and the updated bag tags and
baggage description fields redisplay on screen.
Modify Baggage Description - Delete
Every bag tag number must have a Bag Description field.

If the Bag Description and Delete options are selected from the Modify Record pop-up window, the
following warning pop-up window displays:
If a deletion of a Bag Description field is desired, delete the bag tag number.
Modify Bag Content Mask
Modify Bag Content Mask - Add
Note:
If your carrier does not participate in Content Categories, please continue to the section of this
module concerning the Modify Bag Check In Information options on page61.
When the Bag Content Mask and Add options are selected from the Modify Record pop-up
window, the Baggage Description field is displayed in the work area and the Modify: Bag
Content Mask pop-up window displays.
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
1 L BN22CHX CANVAS/HOLLAN/EN /AKKIWABCE/
NAMETAG TORN IN HALF
CONTENTS BAG 1
NONE
2 L BK22HPS NYLON/SAMSON/
///
CONTENTS BAG 2
NONE
SJC.SJCLKK 0622/09MAY05 SJHFZW-PNR

October, 2008

57
Enter the Bag Number for which Contents are to be added
Select <OK>
The Content Categories and Category Descriptions pop-up windows display, as described starting on
page 12.
If adding an additional line of items to a category that has already been entered, select the same
Category. When the Category Description line is entered, a new line will be inserted under the same
category.
Select <OK>
The baggage description field, with the updated comments, is displayed on screen. See the example
below:
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
CONTENTS BAG 1
1 TOYS
/RAG DOLL WITH YELLOW HAIR
/PLUSH PURPLE KOALA
///
CONTENTS BAG 2
NONE

58

October 2008
Modify Bag Content Mask - Change
When the Bag Content Mask and Change options are selected from the Modify Record pop-up
window, the Baggage Description field is displayed in the work area and the Modify: Bag
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
1 L BN10BXX CARD//
/SANTIAGO/TROPICAL FOOD
CONTENTS BAG 1
1 FOOD
/CANNED MANGOES PINEAPPLES ORANGES
2 TOBACCO
/CIGARS IN BOX
MDW.MDW4KM 1933/21MAY05 SOBUZG-PNRM
Enter the Bag Number that contains the contents to be changed
Enter the Contents line Number to be changed
Select <OK>
The Category Descriptions pop-up window displays:
Enter the new content description
Select <OK>
The baggage description field, with the updated comments, is displayed on screen.
Note: If a change of category is desired, delete the category content line and re-add the new category
and content.

October, 2008

59
Modify Bag Content Mask - Delete
When the Bag Content Mask and Delete options are selected from the Modify Record pop-up
window, the Baggage Description field is displayed in the work area and the Delete: Bag
*D
OPEN RECORD.
BAGGAGE DESCRIPTION
CONTENTS BAG 1
1 TOYS
/RAG DOLL WITH YELLOW HAIR
/PLUSH PURPLE KOALA
///
CONTENTS BAG 2
NONE
Enter the Bag Number that contains the contents to be deleted
Enter the Contents line Number to be deleted
Select <OK>
The Contents deletion entry is displayed on screen. See the example below:
C1.1@
*

60

October 2008
Modify Bag Check-In Info
Modify Bag Check-In Info - Add
When the Bag Check-In Info and Add options are selected from the Modify Record pop-up window, the
Baggage Checkin field is displayed in the work area and the Add Check-In Information pop-up window
displays.
*K
BAGGAGE CHECKIN
NONE
This is the same pop-up window as used in the creation of a baggage record. For details on usage, please
refer to the Add Check-in Information section on page 12.
Note:
The baggage checkin field in a baggage record is a single-item field. The Bag Check-In Info
and Add options may only be selected if a baggage checkin field is not already present in the
baggage record. If the baggage checkin field in the work area shows data present (as in the
example below), then additional information may not be added.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
Select <OK>
The baggage check-in information is entered into the baggage record and the updated baggage checkin
field is redisplayed on screen.

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61
Modify Bag Check-In Info - Change
When the Bag Check-In Info and Change options are selected from the Modify Record pop-up window,
the Baggage Checkin field is displayed in the work area and the Change Check-In Information pop-up
window displays.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
YVR.YVR5LK 1841/22MAY05 QRDIRW
Line number enter the numeral 1

(In a Baggage record, the Baggage Checkin field is a single-item field)
The rest of the pop-up window options are the same as used in the creation of a baggage record. For
details on usage, please refer to the Add Check-in Information section on page 12.
Only fill in the items that are to be changed
Select <OK>
The update to the baggage check-in field is entered, the updated baggage check-in field is redisplayed on
screen.

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October 2008
Modify Bag Check-In Info - Delete
When the Bag Check-In Info and Delete options are selected from the Modify Record pop-up window,
the Baggage Checkin field is displayed in the work area and the Delete Line pop-up window displays.
*K
OPEN RECORD.
BAGGAGE CHECKIN
04/02/S/0120/YVR
YVR.YVR5LK 1841/22MAY05 QRDIRW
Line number enter 1

(In a Baggage record, the Baggage Checkin field is a single-item field)
Select <OK>
The baggage check-in field is deleted from the baggage record. The entry and response display on screen:
K1@
*
Note:
Please recall that each lost baggage record must have a baggage checkin field prior to End
Transaction.

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63
Modify Name
Modify Name - Add
When the Name and Add options are selected from the Modify Record pop-up window, the Name field
from the baggage record is displayed in the work area and the Passenger Name pop-up window displays.
*N
NO NAMES
refer to the Passenger Name section on pageError! Bookmark not defined..
Note:
The name field in a baggage record is a single-item field. The Name and Add options may only
be selected if a name is not already present in the baggage record. If the name field in the work
area shows data present (as in the example below), then additional information may not be
added.
*N
OPEN RECORD.
NAME
GORDON/ROBERT -P
LAS.LAS4Z2 1107/11MAY05 RSTCBF-PNR
Select <OK>
The passenger name is entered into the baggage record and the updated baggage record name field is
redisplayed on screen.

64

October 2008
Modify Name Change
When the Name and Change options are selected from the Modify Record pop-up window, the Name
field from the baggage record is displayed in the work area and the Passenger Name pop-up window
displays.
*N
OPEN RECORD.
NAME
GORDON/ROBERT -P
LAS.LAS4Z2 1107/11MAY05 RSTCBF-PNR
refer to the Passenger Name section on page 13.
Note:
When Changing a Passenger Name, all name data fields must be re-entered, even if a specific
part of the information is not changing.
For example, if the name field shows GORDON/ROBERT-P, but the first name should be
changed to ROBERTA, you still must enter all three fields:
Last Name:
GORDON,
First Name:
ROBERTA
Select Passenger Contact:
In Person
Select <OK>
The name field is updated and re-displayed on screen.

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65
Modify Name - Delete
Every baggage record must have a name field.

If the Name and Delete options are selected from the Modify Record pop-up window, the following
warning pop-up window displays:
Modify Itinerary
Modify Itinerary - Add
When the Itinerary and Add options are selected from the Modify Record pop-up window, the Itinerary
field from the baggage record is displayed in the work area and the Add Itinerary pop-up window
displays.
*I
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21AUG HAV LAS UNK
LAS.LAS83L 1038/22MAY05 XQXAKG-MASK

66

October 2008
refer to the Add Itinerary section on page16.
Select <OK>
The update to the baggage itinerary field is entered and the updated baggage itinerary field redisplays on
screen.
Modify Itinerary - Change
When the Itinerary and Change options are selected from the Modify Record pop-up window, the
Itinerary field from the baggage record is displayed in the work area and the Modify Itinerary pop-up
window displays:
*I
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21JUL HAV LAS UNK
Enter:
Itinerary Line Number
Airline code
Flight number
Flight Date
Class

October, 2008

67
Origin: enter three-letter city or airport code
Destination: enter three-letter city or airport code
Ticket number (enter UNK if the ticket number is not available)

o
Recall that the Ticket Number or UNK must be included with the first itinerary
segment in the Baggage record
Select Type of Itinerary: Passenger Or Baggage
Select Repeat if more itinerary needs to be modified
Select <OK>
The update to the baggage itinerary field is entered and the updated itinerary is displayed on screen:
X10U01932Q22JULHAVLAS8987499141013-P
01/ VERIFY FLT/DATE
*I
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21AUG HAV LAS 3667499141013
Modify Itinerary Delete
When the Itinerary and Delete options are selected from the Modify Record pop-up window, the
Itinerary field from the baggage record is displayed in the work area and the Delete Line pop-up window
displays:
*I
OPEN RECORD.
ITINERARY
1 U0 1932 Y 21JUL HAV LAS UNK
Line number: enter the number of the itinerary line to be deleted
Select <OK>

68

October 2008
The indicated itinerary line is deleted from the baggage record. The entry and response display on screen:
X1
X1
NEXT REPLACES 1
Note:
Please recall that each lost baggage record must have at least one segment of passenger itinerary
in the record prior to End Transaction.
Modify Address
Modify Address - Add
When the Address and Add options are selected from the Modify Record pop-up window, the Address
field from the baggage record is displayed in the work area and the Add Passenger Address pop-up
window displays:
*W
OPEN RECORD.
ADDRESS
2923 CLARK ROAD-PERM
LAKELAND FL 33815 US
MHH.MHH4GJ 2320/19MAY05 TWCPPL-PNR
As advised in the pop-up window, only enter information not already present in the baggage record.
Space is allotted in the baggage record for one permanent address and one local address.
This pop-up window is the same as used in the creation of a baggage record. For details on usage, please
refer to the Add Passenger Address section on page14.
Select <OK>

October, 2008

69
The update entry displays on screen, followed by the updated address field. See the example below:
W-HIDDEN COVE RESORT ROOM 432BMARSH HARBOUR
*
*W
OPEN RECORD.
ADDRESS
HIDDEN COVE RESORT ROOM 432B-LOCL
MARSH HARBOUR
BS INTL
Note:
BS I-L
If an address is shown as PWCT (Passenger Will Contact) and the passenger is now providing a
specific address, use the Address and Change options from the Modify Record pop-up window
in order to update the address field.
Modify Address- Change
When the Address and Change options are selected from the Modify Record pop-up window, the
Address field from the baggage record is displayed in the work area and the Modify Address pop-up
window displays:
*W
OPEN RECORD.
ADDRESS
MARSH HARBOUR
BS INTL
Line Number: although the address display does not show numbered lines, the baggage record
address field is numbered internally:
o
The PERM (Permanent) address is always on lines 1 and 2
The LOCL (Local) address is always on lines 3 and 4 (even if there is no permanent
address present in the baggage record)

70

October 2008
Enter the line number to be changed
New Address: Enter the desired address information
Note:
The New Address field is not automatically formatted by Agent Interface. Codes that are
automatically added when using the
Add Address option (such as PERM at the end of line 1, -LOCL at the end of line 3, or an INTL
indicator at the end of lines 2 or 4) must be entered manually.
Select <OK>
The update entry is sent to the host and the updated address displays on screen.
W-4@LOST LAKE FL 33815 US
*
*W
OPEN RECORD.
ADDRESS
LOST LAKE FL 33815 US
Modify Address- Delete
When the Address and Delete options are selected from the Modify Record pop-up window, the entire
Address field is deleted from the baggage record. The delete entry is displayed in the work area:
W-@
*

October, 2008

71
Modify Phone
Modify Phone - Add
When the Phone and Add options are selected from the Modify Record pop-up window, the Phone field
from the baggage record is displayed in the work area and the Passenger Phone pop-up window displays:
*P9
PHONES
1 809-555-2121-PH
As advised in the pop-up window, only enter information not already present in the baggage record.
Only one phone number per phone type is allowed in a baggage record. The Phone type codes, as they
appear in the baggage record, are:
PH =
Permanent Home
MP =
Mobile Phone
PB =
Permanent Business
FX =
Fax
LH =
Local Home/Hotel
LB =
Local Business
PWCT = Passenger Will Contact
If an attempt is made to add an additional phone number to a phone type that is already in the baggage
record, an error response indicating an invalid change will display.
Note:
If a phone type is shown as PWCT (Passenger Will Contact) and the passenger is now providing
a specific phone number, use the Phone and Change options from the Modify Record pop-up
window in order to update the specific phone field.
This pop-up window is the same as used in the creation of a baggage record. For details on usage, please
refer to the Passenger Phone section of this module on page15.
Once phone numbers are added, select <OK>
The update entry is sent to the host and the updated phone field displays on screen:

72

October 2008
9809-555-2221-PB
*
*P9
PHONES
1
809-555-2121-PH
2.
809-555-2221-PB
Modify Phone - Change
When the Phone and Change options are selected from the Modify Record pop-up window, the Phone
field from the baggage record is displayed in the work area and the Modify: Phone pop-up window
displays:
*P9
PHONES
1
809-555-2121-PH
2.
809-555-2221-PB
Enter the phone Line Number to be changed
Enter the updated Phone Number
Select the Phone Type from the drop-down list

(recall that only one phone number per phone type may be present in a baggage record)
Select <OK>
The phone update entry and the updated phone field are displayed in the work area:
92@435-555-9898-LH
*
*P9
PHONES
1.
908-555-1221-PH
2.
435-555-9898-LH

October, 2008

73
Modify Phone - Delete
When the Phone and Delete options are selected from the Modify Record pop-up window, the Phone
field from the baggage record is displayed in the work area and the Delete Line pop-up window displays:
*P9
PHONES
1.
908-555-1221-PH
2.
435-555-9898-LH
Line number: enter the number of the phone line to be deleted
Select <OK>
The indicated phone line is deleted from the baggage record. The entry and response display on screen:
92@
*
Modify Remarks
Modify Remarks - Add
When the Remarks and Add options are selected from the Modify Record pop-up window, the Remarks
field from the baggage record is displayed in the work area (including any flight information available)
and the Remarks pop-up window displays:
*P5
FSG87K.11APR.1346
REMARKS - 5
1 PSGR MISSED ORIGINALLY SCHEDULED FLT AND STOOD BY ON THE
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553

74

October 2008
Enter Remarks (free text field with wrap capabilities, can enter up to 240 characters at one time)
Select More Remarks if needed
Select <OK>
The entry to add remarks appears on screen.

5CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL BUSINESS
*
Modify Remarks - Change
When the Remarks and Change options are selected from the Modify Record pop-up window, the
Remarks field from the baggage record is displayed in the work area (including any flight information
available) and the Change Remarks pop-up window displays:
*P5
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL BUSINESS
AXAYSB.11APR.1557

October, 2008

75
Enter the remarks Line Number(s) to be changed
Enter the new Remark text

o
Unlike the Add Remarks function, the Change Remarks function does not wrap text
Select <OK>
The indicated remarks lines are changed and the Remarks field redisplays in the work area:
*P5
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL HOME
AXAYSB.11APR.1557
Note:
Once a baggage record has been ended, the remarks become a permanent part of the record and
cannot be changed or deleted. Only those remarks that have been added since the last End
Transaction can be changed.
Modify Remarks - Delete
When the Remarks and Delete options are selected from the Modify Record pop-up window, the
Remarks field from the baggage record is displayed in the work area and the Delete Line pop-up window
displays:

76

October 2008
*P5
FSG87K.11APR.1346
REMARKS - 5
NEXT HOUR DEPARTURE
AXAYSB.11APR.1553
2 CALL MOBILE PHONE NUMBER FIRST, THEN TRY LOCAL HOME
AXAYSB.11APR.1557
Line number: enter the number of the remarks line to be deleted
Select <OK>
The indicated phone line is deleted from the baggage record. The entry and response display on screen:
51@
*
Note:
Once a baggage record has been ended, the remarks become a permanent part of the record and
cannot be changed or deleted. Only those remarks that have been added since the last End
Transaction can be deleted.

October, 2008

77
Other Modify Record options
Additional options are offered in the Modify Record pop-up window that are discussed in other Baggage
modules.
Modify Record Options:
Discussed in module:
Damage Description Line
Baggage Damaged
Add Damage to Loss
Pilferage Description Line
Baggage Pilfered
Add Pilferage to Loss

Add Pilferage to Damage
Change/Delete Forwarding Message
Baggage Forward/Delivery
Display Reservation Functions Baggage Record Options
Individual components of a Baggage record can be displayed by using the Display Reservation Functions.
This option is accessible:
from the Help Menu <ALT+F1>
via the Display Res (PNR) Functions hotkey <ALT+F12>
When selected, the Display Reservation Functions pop-up window displays:
Select Option: Baggage Record Options

(The Current Options and History Options apply to passenger reservation (PNR) records. For details
on these options, please refer to the module on Existing Reservations.)
Select <OK>

78

October 2008
The Display Reservation Fields: Baggage Record Options pop-up window displays:
The pop-up window permits up to five Baggage record components to be selected. Select from:
Display Entire Record: Displays all active fields in the baggage Record
Bag Tag Numbers: displays only the bag tag numbers entered into the Record
Baggage Arrival: documentation of how a bag was sent to the requesting station
Passenger Contact/Remarks- (these are the permanent remarks in the baggage record)
Remarks (changeable comments)
Description of Baggage
Check-in Information
Forwarding
Delivery Information
Phone Information
Address Information
Passenger Name
Itinerary : Passenger/Bag
Agent Accountability
Settlement Data
Mishandling Charged Station
Pilferage
Selected items can be combined in any order. Once items are chosen for display, select <OK>.
October, 2008

79
Print Forms
The Print Forms label allows you to print automated forms for a Claim Receipt, Baggage Delivery
Order, Lost Article, Found Article, or Damage Bag Authorization.
Baggage Print Forms is an elective option in the system and is controlled by an internal bit.
To access the Print Forms functions, select <Shift+F6>.
The Print Forms pop-up window displays:
Note:
A hardcopy printer must be assigned in order to print these forms. (For printer assignment
assistance, please refer to the Printer module.)
Select Option from pull-down list:

80

October 2008
The options on the list are:

o
Claim Receipt
Baggage Deliver Order
Lost Article
Found Article
Damage BagAuthorization
Reprint Bagggage Delivery Order
Select <OK>
The Print Forms options are overviewed below:

Claim Receipt
The Claim Receipt option is used to print a claim receipt for the passenger. This option operates the same
as the Claim Receipt pop-up window, discussed in the Record creation section of this module.
Select Option: Claim Receipt
Select Language for the form to be printed in

o
English
Spanish
German
Portuguese
French
Italian
When the Claim Receipt option is selected, the Baggage Service Phone fill-in boxes become
available.
Enter an alternate phone number for the passenger to call to check on claim status. This alternate
phone number prints at the bottom of the Claim Receipt.

October, 2008

81
Example Claim Receipt:

[YOUR AIRLINE]
--------------PROPERTY IRREGULARITY RECEIPT
FILE LOCATOR : SWHUIS
BAG TAG NUMBERS : CTY AL
BREES/DOMINICA
369679
369681
23489 PLAZA DEL ORO

PONCE PR 00394
303-303-3030
PLEASE ACCEPT OUR APOLOGY FOR THIS INCONVENIENCE. WE WILL
DO EVERYTHING WE CAN TO RETURN YOUR PROPERTY TO YOU AS
QUICKLY AS POSSIBLE.
IN MOST INSTANCES DELAYED LUGGAGE WILL GENERALLY ARRIVE
ON OUR NEXT FLIGHT FROM YOUR CITY OF DEPARTURE OR
CONNECTING POINT. IN THE UNUSUAL EVENT IT DOES NOT, OUR
LOCAL AIRPORT STAFF WILL PURSUE ALL POSSIBILITIES FOR
EXPEDITIOUS RECOVERY.
WE WILL CONTACT YOU AT THE PHONE NUMBER YOU GAVE US WHEN
YOU ARRIVED AND WILL KEEP YOU INFORMED OF OUR PROGRESS.
SHOULD YOU WISH TO CALL US OUR TELEPHONE NUMBER IS
888-555-4444.
[YOUR AIRLINE]
DATE/TIME/AGENT: 01JUL/14:33/4RF
Baggage Delivery Order
The automated Baggage Deliver Order will print in triplicate and capture all the pertinent data from the
FD/DELIVERY lines and the corresponding DB/BAGGAGE DESCRIPTION lines of the baggage
record.
(Usage of this option is discussed in further detail in the Forwarding and Delivery module.)
Damage Bag Authorization
This option prints a system generated Damaged Bag Authorization form which advises the customer to
return the damaged article along with this form, the original baggage claim check and the original ticket
receipt (a copy is acceptable only for ticketless customers) within 30 days from the day the notice is
issued, so that repairs can be done on the article.
(Usage of this option is discussed in further detail in the Damaged Bag Record module.)
82

October 2008
Lost Article - Found Article
These options print a system-generated form for documenting and reconciling the disposition of a Lost
Article or a Found Article. The resulting form contains the same information, no matter which option is
selected.
The system will automatically assign a unique report number to each copy printed. The report contains
the city code corresponding to the station performing the entry; otherwise, the form is a template that you
complete by handwriting the necessary data. Form duplicates for Lost/Found Articles are retained
according to local policy and procedures set by your airline.
Example Lost Article / Found Article form:
[YOUR AIRLINE]
--------------SUCCESSFUL SEARCH IS RELATIVE TO LEGIBILITY AND
COMPLETENESS OF THIS REPORT
PLEASE CHECK APPROPRIATE TYPE OF FORM
/ / LOST OR / / FOUND ARTICLE REPORT
ITEM:
COLOR:
BRAND:
MATERIAL:
ID:
SIZE:
SERIAL NO:
DISTINGUISHING MARKS:
CONTENTS:
AREA WHERE
/ / LAST SEEN:
/ / FOUND:
FLIGHT NUMBER:
SHIP NUMBER:
ITINERARY
----------------ORIGIN
DESTINATION
CONNECTION
CITY
-----------
AIRLINE
-------
FLIGHT
------
DATE
-----
REMARKS:
OWNER NAME:
ADDRESS:
FINDER NAME/CONTACT:
TELEPHONE /H/:
/B/:

October, 2008

83
FINDER DESIRES IF UNCLAIMED / /

COMPLETED BY:
DATE:
REPORT NUMBER: MIA 000348
Reprint Baggage Delivery Order
Use this option to reprint a Baggage delivery order that you have previously printer. Ensure that a
hardcopy printer has been assigned.

84

October 2008

01 Bag Overview Create Ia BMAS SABRE

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01 Bag Overview Create Ia BMAS SABRE

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Baggage Overview and

Training curriculum for:

This documentation is the confidential and proprietary intellectual

Baggage In troduction and Ove rview

Features of the Baggage Management Analysis System ................................................................ 1

Confidential and Proprietary Sabre Inc.

Reprint Baggage Delivery Order .................................................................................... 84

October, 2008 Confidential and Proprietary Sabre Inc.

Objectives and Requirements

By the end of the module, participants will be able to:

Correctly list the features of Sabre Baggage Management Analysis System

Correctly create a Baggage Record

display a PNR and Create a Baggage Record

from an active PNR

End a Baggage Record

Ignore a Baggage Record

Correctly retrieve a Baggage Record by record locator, by bag tag number, or by

Explain the basic fields of a retrieved Open Baggage Record

Correctly follow the process to modify a Record

Display parts of a baggage record

Correctly follow the process to print automated Baggage forms

No specific duty codes required

No specific EPR keywords required for this lesson

No specific UAT keywords required

For additional information, refer to FOCUS

Sabre Airline Solutions Training Documentation

Confidential and Proprietary Sabre Inc.

For the section on creating Baggage Records from a PNR:

Prepare a set of PNR records

For Display Record section

For the Claim Receipt and Print Forms sections

A hardcopy printer must be assigned.

A hardcopy of the IATA Airline Baggage Identification Chart should be available

Baggage Introduction and Overview

Sabre Airline Solutions Training Documentation

Baggage Introduction and Overview

Record creation and update

Analysis displays and online management reports

Baggage Record transfer

Sabre Airline Solutions Training Documentation

Confidential and Proprietary Sabre Inc.

Access the Baggage Service Tab

Airport users: Select <F7>

Reservations users: Select <F6>

The Baggage sub-navigation labels are displayed:

Baggage Introduction and Overview

Sabre Airline Solutions Training Documentation

Itinerary and ticket number

Address (local and/or permanent)

Telephone (home and /or business, local and /or permanent)

The Create Baggage Record pop-up window displays.

Sabre Airline Solutions Training Documentation

Confidential and Proprietary Sabre Inc.

To create a baggage Record:

Create Record Without PNR

Retrieve PNR and Create Record

Create Record With Active PNR

Baggage Introduction and Overview

Sabre Airline Solutions Training Documentation

Create Record without PNR

From the Create Baggage Record pop-up window,

Select Option: Create Record Without PNR

The Add Bag Tags pop-up window displays.

Destination: Enter the three-letter Destination Airport or city code