Test Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 25
Four Motor Bed Tester Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26
Test Cable to Test Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26
Page 2 - 2
Page 2 - 3
NOTES:
Page 2 - 4
Getting Started
Chapter 2: Troubleshooting Procedures
Getting Started
General Troubleshooting Hints
WARNING:
Only facility-authorized maintenance personnel should troubleshoot the
Advance Series Bed. Troubleshooting by unauthorized personnel could
result in personal injury or equipment damage.
Begin each procedure in this chapter with step 1. Follow the sequence outlined
(each step assumes the previous step has been completed). In each step, the
normal operation of the product can be confirmed by answering Yes or No to
the statement. Your response will lead to another step in the procedure, a repair
analysis procedure (RAP), or component replacement. If more than one
component is listed, replace them in the given order.
Start with Initial Actions to begin gathering information about the problem.
Perform the Function Checks to isolate or identify a problem and to verify the
repair after completing each corrective action (replacing or adjusting a part,
seating a connector, etc.).
Perform the Final Actions after the Function Checks to verify the repair.
If troubleshooting procedures do not isolate the problem, call Hill-Rom
Technical Support at (800) 445-3720 for assistance.
Initial Actions
Use Initial Actions to gather information from operators concerning problems
with the Advance Series Bed. Note symptoms or other information concerning
the problem that the operator identifies. This information helps identify the
probable cause.
1. Someone who can explain the problem is available.
Yes
No
Page 2 - 5
Initial Actions
Chapter 2: Troubleshooting Procedures
2. Ask that person to demonstrate or explain the problem. The problem can be
duplicated.
Yes
No
Yes
No
4. Instruct the operator to refer to the procedures in the Advance Series Bed
In-Service Manual. Perform the Function Checks on page 2-7 to ensure
proper operation of the system.
NOTE:
Analyze the Advance Series Bed error codes by referring to table 2-1 on page
2-12.
Page 2 - 6
Function Checks
Chapter 2: Troubleshooting Procedures
Function Checks
Mechanical Subsystem Troubleshooting
1. Initial Actions have been performed.
Yes
No
2. Operate the beds electrical controls while observing the mechanical parts
for evidence of damaged components. The mechanical parts are operating
correctly.
Yes
No
No
No
No
Page 2 - 7
Function Checks
Chapter 2: Troubleshooting Procedures
3. Activate the siderail controls and determine if the problem resides in one or
both siderails. The malfunction occurs when either siderail is activated.
Yes
No
No
Go to step 5.
No
Go to step 8.
6. If the bed functions correctly with one siderail connected to the testport
cable assembly (but not the other), check the disconnected siderail for a
switch failed in the closed position, a wire shorted to ground, and/or a
damaged switch p.c. board assembly. Remove, replace, and adjust (if
necessary) the damaged component(s).
This solves the problem.
Yes
No
Go to step 8.
No
Go to step 10.
No
Go to step 10.
Page 2 - 8
Function Checks
Chapter 2: Troubleshooting Procedures
10. If the fault was not located using the steps above, it will be necessary to use
test equipment to isolate the malfunctioning component (see Test
Equipment on page 2-22).
No
No
3. The air system (SLEEP SURFACE) POWER switch is turned on. If the
membrane type footboard is installed, ensure that the SLEEP SURFACE
LOCKOUT switch is not engaged (mattress sleep surface is not locked
out).
Yes
No
No
Page 2 - 9
Function Checks
Chapter 2: Troubleshooting Procedures
5. The pneumatic hose connections are tight, and the coupling O-rings are not
damaged.
Yes
No
6. Refer to the repair and analysis procedures in this chapter to isolate the
problem if the preceding checks do not correct the problem.
NOTE:
If the excessive air loss LED is on, reset the air system before you can start
troubleshooting using table 2-1 on page 2-12. To do this, turn the air system
(SLEEP SURFACE) POWER switch off, then back on.
Page 2 - 10
Function Checks
Chapter 2: Troubleshooting Procedures
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The SERVICE REQUIRED LED (A) flashes two different signals: a long
flash and a short flash. You can determine the area that requires servicing by
noting the different flashes (blinks). Observe the length of the LED flashes,
and count the number of times each flash occurs. To decode the service
required signals, refer to table 2-1 on page 2-12, and compare the flashes to
those listed. The area that requires service, possible cause, and corrective
action is indicated.
Page 2 - 11
Function Checks
Chapter 2: Troubleshooting Procedures
Number
of Long
Flashes
Number
of Short
Flashes
Indicated Fault
Stuck key
Shorted input
bus
Defective footboard
interface P.C. board.
Slow leak
Continuous run
error, or possible
faulty flow
direction valve.
Triac shorted.
EEPROM error
Electrical connection
between the control
circuit and the pressure sensing circuit is
disconnected.
Page 2 - 12
Possible Cause
Corrective Action
Function Checks
Chapter 2: Troubleshooting Procedures
Number
of Long
Flashes
Number
of Short
Flashes
Indicated Fault
Possible Cause
Corrective Action
Loss of power
error
Footboard control
panel disconnected.
Defective network
cable.
Defective system in the
ZoneAire Sleep Surface.
4
Bed position
output failure
Page 2 - 13
Function Checks
Chapter 2: Troubleshooting Procedures
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m026d265
NOTE:
If scale option is not installed, the SCALE switch will not be labeledit will
be a hidden switch similar to the one illustrated next to the SLEEP SURFACE
switch.
Page 2 - 14
Function Checks
Chapter 2: Troubleshooting Procedures
D
m026e266
3. Press each of the switches indicated in table 2-2 on page 2-16, and confirm
that its LED, plus the corresponding information LED indicator named in
the table, illuminates (when appropriate).
NOTE:
If a switch closure is not detected during any 5 second period, this test will end,
and the footboard control panel will return to its previous state.
Page 2 - 15
Function Checks
Chapter 2: Troubleshooting Procedures
None
None
REVERSE TREND IN
(bed position)3-motor
CHAIR IN (bed position)4-motor
None
None
None
None
None
None
None
None
Page 2 - 16
Function Checks
Chapter 2: Troubleshooting Procedures
C
m026d267
2. Press the PRESSURE RELIEF switch (B) and the AUTO FIRM switch (C)
simultaneously, and hold for about 4 seconds.
Listen closely for an audible click.
The LED for the SLEEP SURFACE switch (A) should be flashing. Release
all switches.
3. The self diagnostic procedure will take about 15 seconds. When this test is
completed, all eight LED indicators in the sleep surface area of the
footboard control panel should be constantly on (not flashing) for about 4
seconds.
Page 2 - 17
Function Checks
Chapter 2: Troubleshooting Procedures
4. If any of the eight LED indicators for the sleep surface are flashing, refer
to table 2-3 on page 2-18 for the inoperative area of the ZoneAire Sleep
Surface.
Table 2-3. Diagnostic Tests Fault Codes
Page 2 - 18
PRESSURE RELIEF
HEEL RELIEF 1
HEEL RELIEF 2
HEEL RELIEF 3
COMFORT
FIRMER
SOFTER
AUTO FIRM
Function Checks
Chapter 2: Troubleshooting Procedures
J
m026d268
2. Press and hold the SLEEP SURFACE siderail lockout switch (B).
Listen closely for an audible click.
3. Press each of the eight SLEEP SURFACE switches (C through J) one at a
time, and observe the LED for the activated switch.
4. If any of the eight LED indicators for the sleep surface are constant on
(not flashing), refer to table 2-3 on page 2-18 for the inoperative area of the
ZoneAire Sleep Surface.
Page 2 - 19
Function Checks
Chapter 2: Troubleshooting Procedures
Soft Reset
The control board in the ZoneAire Sleep Surface footboard control panel can
sense the features on the bed in which it is installed. Although it may perform
the necessary functions, it will emit a specific service required alarm error code
(one long, three short flashes) as listed in table 2-1 on page 2-12 if configured
wrong. The soft reset is used to reboot the electronics in the front panel when a
footboard control panel configuration error occurs. The soft reset indicates to
the control board to sense the features on the bed and configure itself for those
features.
m026e269
3. Press the BED MOTOR power switch on the footboard control panel to
turn the bed motor on. The MOTOR POWER OFF LED will go off.
4. This completes the soft reset procedures.
Page 2 - 20
Final Actions
Chapter 2: Troubleshooting Procedures
Final Actions
1. Complete the required preventive maintenance procedures. See
Preventive Maintenance Schedule on page 6-6, and Preventive
Maintenance ScheduleZoneAire Sleep Surface on page 6-11.
2. Ensure all components are in place and secure.
3. Complete all required administrative tasks.
Page 2 - 21