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Chapter 2: Troubleshooting Procedures

Test Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 25
Four Motor Bed Tester Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26
Test Cable to Test Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26

Test Cable to Bed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 26


Voltage Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 27
Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 28
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 28
Automatic Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 28
Voltage Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 29
Volt-Ohm Meter (VOM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 30
Electrical Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 30
SideCom Communication System Tester . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 34
Connecting SideCom Communication System Tester For Operation . . . 2 - 34
Testing With SideCom Communication System Tester . . . . . . . . . . . . . . 2 - 35
Jumper Wire Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 37
Head Hilow Will Not Lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 38
Foot Hilow Will Not Lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 39
Head Hilow Will Not Raise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 40
Foot Hilow Will Not Raise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 41
Knee Section Will Not Lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 42
Knee Section Will Not Raise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 43
Head Section Will Not Lower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 44
Head Section Will Not Raise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 45
Head (Hilow) Section Will Not Lower With the Trendelenburg
Switch Activated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 47
Head (Hilow) Section Will Not Raise With the Reverse
Trendelenburg Switch Activated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 48
Foot (Hilow) Section Will Not Lower With the Reverse
Trendelenburg Switch Activated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 49

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Advance Series Bed Service Manual (man026re)

Chapter 2: Troubleshooting Procedures

Foot (Hilow) Section Will Not Raise With the Trendelenburg


Switch Activated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 50
Night Light Will Not Operate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 51
DynamicAire Sleep Surface Will Not Operate. . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 52
ZoneAire Sleep Surface Slow LeakError Code 2-1 . . . . . . . . . . . . . . . . . . . . . 2 - 55
ZoneAire Sleep Surface Continuous RunError Code 2-2. . . . . . . . . . . . . . . . . 2 - 56
ZoneAire Sleep Surface Triac ShortError Code 2-3. . . . . . . . . . . . . . . . . . . . . 2 - 59
ZoneAire Sleep Surface Sensor EEPROMError Code 2-4. . . . . . . . . . . . . . . . 2 - 60
ZoneAire Sleep Surface Mattress Disconnected
Error Code 2-5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 62
ZoneAire Sleep Surface Triac OpenError Code 2-6. . . . . . . . . . . . . . . . . . . . . 2 - 67
ZoneAire Sleep Surface LON Communication ErrorError Code 2-7 . . . . . . . 2 - 74
Key Stuck ClosedError Code 1-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 77
ZoneAire Sleep Surface Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 78
Scale Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 82
Err0 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 82
Err1 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 83
Err2 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 - 83

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Chapter 2: Troubleshooting Procedures

NOTES:

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Advance Series Bed Service Manual (man026re)

Getting Started
Chapter 2: Troubleshooting Procedures

Getting Started
General Troubleshooting Hints
WARNING:
Only facility-authorized maintenance personnel should troubleshoot the
Advance Series Bed. Troubleshooting by unauthorized personnel could
result in personal injury or equipment damage.
Begin each procedure in this chapter with step 1. Follow the sequence outlined
(each step assumes the previous step has been completed). In each step, the
normal operation of the product can be confirmed by answering Yes or No to
the statement. Your response will lead to another step in the procedure, a repair
analysis procedure (RAP), or component replacement. If more than one
component is listed, replace them in the given order.
Start with Initial Actions to begin gathering information about the problem.
Perform the Function Checks to isolate or identify a problem and to verify the
repair after completing each corrective action (replacing or adjusting a part,
seating a connector, etc.).
Perform the Final Actions after the Function Checks to verify the repair.
If troubleshooting procedures do not isolate the problem, call Hill-Rom
Technical Support at (800) 445-3720 for assistance.

Initial Actions
Use Initial Actions to gather information from operators concerning problems
with the Advance Series Bed. Note symptoms or other information concerning
the problem that the operator identifies. This information helps identify the
probable cause.
1. Someone who can explain the problem is available.
Yes

No

Go to Function Checks on page 2-7.

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Initial Actions
Chapter 2: Troubleshooting Procedures

2. Ask that person to demonstrate or explain the problem. The problem can be
duplicated.
Yes

No

Go toFunction Checks on page 2-7.

3. The problem is a result of improper operator action.

Yes

No

Go toFunction Checks on page 2-7.

4. Instruct the operator to refer to the procedures in the Advance Series Bed
In-Service Manual. Perform the Function Checks on page 2-7 to ensure
proper operation of the system.
NOTE:
Analyze the Advance Series Bed error codes by referring to table 2-1 on page
2-12.

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Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

Function Checks
Mechanical Subsystem Troubleshooting
1. Initial Actions have been performed.
Yes

No

Perform Initial Actions on page 2-5.

2. Operate the beds electrical controls while observing the mechanical parts
for evidence of damaged components. The mechanical parts are operating
correctly.
Yes

No

Remove, replace, and adjust (if necessary) the damaged


component(s).

3. Operate the beds electrical controls while listening for evidence of


damage to the mechanical components. The mechanical parts are operating
correctly without unusual noise.
Yes

No

Remove, replace, and adjust (if necessary) the damaged


component(s).

4. Go to Final Actions on page 2-21.

Electrical Subsystem Troubleshooting


Use the following isolation sequence for identifying the malfunctioning
component in the electrical subsystem:
1. Initial Actions have been performed.
Yes

No

Perform Initial Actions on page 2-5.

2. The bed is plugged into an appropriate power source.


Yes

No

Plug the bed into an appropriate power source.

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Function Checks
Chapter 2: Troubleshooting Procedures

3. Activate the siderail controls and determine if the problem resides in one or
both siderails. The malfunction occurs when either siderail is activated.
Yes

No

Check for a defective function switch on the switch p.c. board


assembly, and/or a damaged connection between the switch p.c.
board assembly and the testport cable assembly. Remove,
replace, and adjust (if necessary) the damaged component(s).

This solves the problem.


Yes

No

Go to step 5.

4. Go to Final Actions on page 2-21.


5. Isolate each siderail to determine if one is affecting the other. Do this by
alternately unplugging each siderail at the testport cable assembly and
operating the connected siderail switches. The bed functions correctly with
one siderail connected, but not the other.
Yes

No

Go to step 8.

6. If the bed functions correctly with one siderail connected to the testport
cable assembly (but not the other), check the disconnected siderail for a
switch failed in the closed position, a wire shorted to ground, and/or a
damaged switch p.c. board assembly. Remove, replace, and adjust (if
necessary) the damaged component(s).
This solves the problem.
Yes

No

Go to step 8.

7. Go to Final Actions on page 2-21.


8. Determine if the footboard assembly is the cause of the malfunction by
replacing it with a known good footboard, and activating the switches. The
bed operates correctly.
Yes

No

Go to step 10.

This solves the problem.


Yes

No

Go to step 10.

9. Go to Final Actions on page 2-21.

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Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

10. If the fault was not located using the steps above, it will be necessary to use
test equipment to isolate the malfunctioning component (see Test
Equipment on page 2-22).

Pneumatic Subsystem Troubleshooting


The pneumatic subsystem is comprised of the following five components:
Bladders, both the top and lower
Hoses and hose fittings
Air P.C. board
Solenoids and valves
Compressor
1. Initial Actions have been performed.
Yes

No

Perform Initial Actions on page 2-5.

2. The bed is plugged into an appropriate power source.


Yes

No

Plug the bed into an appropriate power source.

3. The air system (SLEEP SURFACE) POWER switch is turned on. If the
membrane type footboard is installed, ensure that the SLEEP SURFACE
LOCKOUT switch is not engaged (mattress sleep surface is not locked
out).
Yes

No

Turn the air system (SLEEP SURFACE) POWER switch on. If


membrane type footboard is installed, check that the SLEEP
SURFACE LOCKOUT switch LED is not lit.

4. The electrical connections are secure.


Yes

No

Securely connect all electrical cables.

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Function Checks
Chapter 2: Troubleshooting Procedures

5. The pneumatic hose connections are tight, and the coupling O-rings are not
damaged.
Yes

No

Replace damaged O-rings and ensure that all pneumatic hose


connections are tight.

6. Refer to the repair and analysis procedures in this chapter to isolate the
problem if the preceding checks do not correct the problem.
NOTE:
If the excessive air loss LED is on, reset the air system before you can start
troubleshooting using table 2-1 on page 2-12. To do this, turn the air system
(SLEEP SURFACE) POWER switch off, then back on.

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Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

ZoneAire Sleep Surface Tests


There are three types of diagnostic tests that can be run on the ZoneAire Sleep
Surface. These tests are the footboard control panel switch/LED test, the air
system self-diagnostic test, and the air system independent diagnostic test.
During the air system diagnostic tests the ZoneAire Sleep Surface
automatically checks each component. If the system does not operate properly,
refer to Service Required LED on page 2-11, Footboard Control Panel
Switch/LED Test on page 2-14, Air System Self Diagnostic Test on page
2-17, and Air System Independent Diagnostic Test on page 2-19.
NOTE:
When a diagnostic function test is active, all other control functions are
disabled.

Service Required LED


The SERVICE REQUIRED LED (A) is located on the footboard control panel
and provides an alarm system to indicate that service is required (see figure 2-1
on page 2-11).
Figure 2-1. Indicator LEDs Outside of the Footboard Control Panel Cover

m026d263

The SERVICE REQUIRED LED (A) flashes two different signals: a long
flash and a short flash. You can determine the area that requires servicing by
noting the different flashes (blinks). Observe the length of the LED flashes,
and count the number of times each flash occurs. To decode the service
required signals, refer to table 2-1 on page 2-12, and compare the flashes to
those listed. The area that requires service, possible cause, and corrective
action is indicated.

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Function Checks
Chapter 2: Troubleshooting Procedures

Table 2-1. Service Required LED Flash Codes

Number
of Long
Flashes

Number
of Short
Flashes

Indicated Fault

Stuck key

Defective key panel.


Defective footboard
interface P.C. board

Replace the key panel.


Replace the footboard interface P.C. board.

Changed product number

Footboard has been


moved to a different
bed.
Defective scale system
(if installed), or defective system in the
ZoneAire Sleep Surface.

Perform Soft Reset on


page 2-20 to configure the
control.
Repair the defective system.

Shorted input
bus

Defective footboard
interface P.C. board.

Replace the defective interface P.C. board.

Slow leak

Loose hose, hole in air


bladder, etc.

Locate the cause of the leak,


and correct as necessary. See
ZoneAire Sleep Surface
Slow LeakError Code 21 on page 2-55.

Continuous run
error, or possible
faulty flow
direction valve.

The air compressor


runs continuously for
more than 10 minutes.

Determine the cause (see


ZoneAire Sleep Surface
Continuous RunError
Code 2-2 on page 2-56).

Triac short error

Triac shorted.

Determine the cause of


short, and replace the valve
(see ZoneAire Sleep Surface Triac ShortError
Code 2-3 on page 2-59).

EEPROM error

Shorted or open communication line


between control circuit and pressure sensing circuit.

Determine the cause of


shorted or open line (see
ZoneAire Sleep Surface
Sensor EEPROMError
Code 2-4 on page 2-60).

Mattress connection error

Electrical connection
between the control
circuit and the pressure sensing circuit is
disconnected.

Reconnect the harness (see


ZoneAire Sleep Surface
Mattress Disconnected
Error Code 2-5 on page
2-62).

Page 2 - 12

Possible Cause

Corrective Action

Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

Number
of Long
Flashes

Number
of Short
Flashes

Indicated Fault

Possible Cause

Corrective Action

Loss of power
error

Blown fuse, triac open.

Determine the cause and


correct (see ZoneAire
Sleep Surface Triac Open
Error Code 2-6 on page
2-67).

Footboard control panel error

Footboard control
panel disconnected.

Defective network
cable.
Defective system in the
ZoneAire Sleep Surface.
4

Bed position
output failure

Defective bed position


output on the footboard
interface P.C. board.

Advance Series Bed Service Manual (man026re)

Connect the panel (see


Footboard Control Panel
on page 4-11).
Repair or replace the defective cable.
Repair or replace the defective system (see ZoneAire
Sleep Surface Does Not
Work on page 2-78).
Reboot the electronics in the
footboard control panel by
performing a soft reset (see
Soft Reset on page 2-20).
If the fault still occurs,
replace the footboard membrane interface P.C. board.

Page 2 - 13

Function Checks
Chapter 2: Troubleshooting Procedures

Footboard Control Panel Switch/LED Test


This test allows you to check for proper operation of the footboard control
panel switches (their LED lights) and the LED indicators located outside of the
console cover.

1. To conduct this test, the beds motor power must be offMOTOR


POWER OFF LED (B) on the control panel to be illuminated (see figure 22 on page 2-14). Press the BED MOTOR switch (A) to turn off the motor
power if necessary.
Figure 2-2. Bed Motor Power Off Switch and Information LED

m026d264

m026d265

NOTE:
If scale option is not installed, the SCALE switch will not be labeledit will
be a hidden switch similar to the one illustrated next to the SLEEP SURFACE
switch.

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Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

2. To activate the control panel switch/LED test:


c. Press and hold the unlabeled switch (A) and the SCALE switch (D)
with one handwith the other hand press the BED HI switch (B) and
the CHAIR IN switch (C) and hold for 4 seconds (see figure 2-3 on
page 2-15). Release the depressed switches.
NOTE:
If the scale option is not installed, the SCALE switch (D) will not be labeled.
Figure 2-3. Footboard Control Panel Switch/LED Indicator Test

D
m026e266

3. Press each of the switches indicated in table 2-2 on page 2-16, and confirm
that its LED, plus the corresponding information LED indicator named in
the table, illuminates (when appropriate).
NOTE:
If a switch closure is not detected during any 5 second period, this test will end,
and the footboard control panel will return to its previous state.

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Function Checks
Chapter 2: Troubleshooting Procedures

Table 2-2. Footboard Control Panel Switch/LED Indicator Test

Pressing This Button on the


Control Panel (Area)

Lights This LED Indicator Outside


the Console Cover

SLEEP SURFACE (POWER)

MOTOR POWER OFF LED indicator

Hidden-no LED (POWER)

GROUND LOSS LED indicator

HEAD (siderail lockout)

BRAKE NOT SET LED indicator

HI-LO (siderail lockout)

BED NOT DOWN LED indicator

SLEEP SURFACE (siderail


lockout)

SERVICE REQUIRED LED indicator

PRESSURE RELIEF (sleep surface)

PRESSURE RELIEF LED indicator

HEEL RELIEF 1 (sleep surface)

HEEL RELIEF LED indicator

HEEL RELIEF 2 (sleep surface)

None

HEEL RELIEF 3 (sleep surface

None

BED HI (bed position)

MOTOR POWER OFF LED indicator

REVERSE TREND IN
(bed position)3-motor
CHAIR IN (bed position)4-motor

GROUND LOSS LED indicator

TREND IN (bed position)3-motor


TREND (bed position)4-motor

BRAKE NOT SET LED indicator

BED MOTOR (power)

None

SCALEif installed (power)


Hiddenif no scale (power)

None

KNEE (siderail lockout)

None

BACK LIGHTING (siderail


lockout)

None

COMFORT (sleep surface)

None

FIRMER (sleep surface)

None

SOFTER (sleep surface)

None

AUTO FIRM (sleep surface)

None

BED LO (bed position)

MOTOR POWER OFF LED indicator

REVERSE TREND OUT (bed


GROUND LOSS LED indicator
position)3-motor
CHAIR OUT (bed position)4-motor
TREND OUT (bed position)3-motor BRAKE NOT SET LED indicator
REVERSE TREND (bed
position)4-motor

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Function Checks
Chapter 2: Troubleshooting Procedures

Air System Self Diagnostic Test


This diagnostic test allows the bed to automatically check each component of
the ZoneAire Sleep Surface, and determine if power is being applied. There are
eight LED indicators that are used for the diagnostic testing. These eight
indicators represent different areas of the sleep surface. The footboard control
panel will display a flashing LED to indicate any improperly functioning area
during this self diagnostic test.
The ZoneAire Sleep Surface system must be off when you run this test.
1. If necessary, press the SLEEP SURFACE power switch (A) on the
footboard control panel to turn the system off (see figure 2-4 on page 2-17).
All LED indicators and the service required information LED go out.
Figure 2-4. Control Panel Sleep Surface SwitchesSelf Diagnostic Test

C
m026d267

2. Press the PRESSURE RELIEF switch (B) and the AUTO FIRM switch (C)
simultaneously, and hold for about 4 seconds.
Listen closely for an audible click.
The LED for the SLEEP SURFACE switch (A) should be flashing. Release
all switches.
3. The self diagnostic procedure will take about 15 seconds. When this test is
completed, all eight LED indicators in the sleep surface area of the
footboard control panel should be constantly on (not flashing) for about 4
seconds.

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Function Checks
Chapter 2: Troubleshooting Procedures

4. If any of the eight LED indicators for the sleep surface are flashing, refer
to table 2-3 on page 2-18 for the inoperative area of the ZoneAire Sleep
Surface.
Table 2-3. Diagnostic Tests Fault Codes

Sleep Surface LED


Indicator

Page 2 - 18

Indicated Function That is Faulty

PRESSURE RELIEF

Head solenoid driver on the air board

HEEL RELIEF 1

Seat solenoid driver on the air board

HEEL RELIEF 2

Knee solenoid driver on the air board

HEEL RELIEF 3

Heel relief 1 solenoid driver on the air board

COMFORT

Heel relief 2 solenoid driver on the air board

FIRMER

Heel relief 3 solenoid driver on the air board

SOFTER

Air compressor driver on the air board

AUTO FIRM

Direction flow valve driver on the air board

Advance Series Bed Service Manual (man026re)

Function Checks
Chapter 2: Troubleshooting Procedures

Air System Independent Diagnostic Test


This diagnostic test allows service personnel to check each component of the
ZoneAire Sleep Surface separately. There are eight LED indicators that are
used for this diagnostic testing. These eight indicators represent different areas
of the sleep surface. The footboard control panel will display a constant on
LED to indicate any improperly functioning area during this diagnostic test.
The ZoneAire Sleep Surface system must be off when you run this test.
1. If necessary, press the SLEEP SURFACE power switch (A) on the
footboard control panel to turn the system off (see figure 2-5 on page 2-19).
All LED indicators and the SERVICE REQUIRED LED go out.
Figure 2-5. Control Panel Sleep Surface SwitchesIndependent Diagnostic Test

J
m026d268

2. Press and hold the SLEEP SURFACE siderail lockout switch (B).
Listen closely for an audible click.
3. Press each of the eight SLEEP SURFACE switches (C through J) one at a
time, and observe the LED for the activated switch.
4. If any of the eight LED indicators for the sleep surface are constant on
(not flashing), refer to table 2-3 on page 2-18 for the inoperative area of the
ZoneAire Sleep Surface.

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Function Checks
Chapter 2: Troubleshooting Procedures

Soft Reset
The control board in the ZoneAire Sleep Surface footboard control panel can
sense the features on the bed in which it is installed. Although it may perform
the necessary functions, it will emit a specific service required alarm error code
(one long, three short flashes) as listed in table 2-1 on page 2-12 if configured
wrong. The soft reset is used to reboot the electronics in the front panel when a
footboard control panel configuration error occurs. The soft reset indicates to
the control board to sense the features on the bed and configure itself for those
features.

1. If necessary, press the BED MOTOR power switch on the footboard


control panel to turn the bed motor off. The MOTOR POWER OFF LED
will illuminate.
2. Press and hold the unlabeled switch (A) and the SCALE switch (C) with
one handwith the other hand press the CHAIR IN switch (B) and
CHAIR OUT switch (D), and hold for 2 seconds. Then, release all
switches (see figure 2-6 on page 2-20).
NOTE:
If the scale option is not installed, the SCALE switch (C) will not be labeled.
Figure 2-6. Soft Reset4-Motor Advance Series Beds

m026e269

3. Press the BED MOTOR power switch on the footboard control panel to
turn the bed motor on. The MOTOR POWER OFF LED will go off.
4. This completes the soft reset procedures.

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Advance Series Bed Service Manual (man026re)

Final Actions
Chapter 2: Troubleshooting Procedures

Final Actions
1. Complete the required preventive maintenance procedures. See
Preventive Maintenance Schedule on page 6-6, and Preventive
Maintenance ScheduleZoneAire Sleep Surface on page 6-11.
2. Ensure all components are in place and secure.
3. Complete all required administrative tasks.

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