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Interline Electronic Miscellaneous

Documents
and
Additional/Optional Services
General Business Requirements
Interline Airline A and Interline Airline B
Generic Document

Airline Information:
Airline Name
2-character Airline
Code
Airline Accounting
Code

Interline Airline A
XX

Interline Airline B
ZZ

nnn

mmm

Airline Primary Contact :


Contact
Title
Telephone
Email
Fax
Mobile/Cell

Interline EMD GBR V1.0 Released 1 May 2011

FORWARD BY IATA
About this Document Guidance for Usage
IATA presents this first Interline Electronic Miscellaneous Document GBR as a
guidance document to begin the implementation discussions that may need to
take place between two airlines in order to implement interline EMDs.
A generic EMD GBR was first presented by a Member airline at JPTC March
2009 and then reviewed by a smaller group later that year. The version
presented here takes into account the original document and the comments from
the later review.
Supporting Data:
The document is designed to provide a generic document to record EMD
business requirements for the purpose of interline. Global changes allow airlines
to customise the document to their airline and their interline partners
requirements.
The document is based on current Industry requirements as detailed in either the
Passenger Services Conference Resolution Manual or AIRIMP.
Areas highlighted in yellow detail the business choices that airlines have to make
or where functionality may not yet be supported. Some sections, highlighted
completely in yellow, may be removed based on the business choice selected.
Currently Resolution 722f Attachment A does not strictly define usage of RFICs.
Appendix B needs further work and input is welcome as to how it can be used to
avoid differences in interpretation in the use of RFICs is welcome. One
suggestion is that airlines record in this section those RFISCs that are filed not
strictly in accordance with the RFIC description e.g RFISC for porterage files
under RFIC B (Non-air Services) instead of RFIC E (Airport Services).
As readers develop their interline EMD solutions and begin their interline
discussions IATA welcomes further input on how to make this generic document
better so please treat this as a first draft work in progress. Comments, additions,
deletions are welcome and should be submitted in the first instance to David
McEwen (mcewend@iata.org), Manager Passenger Interline Standards.

Interline EMD GBR V1.0 Released 1 May 2011

Document History
Date

Changes Made

Made By

18/02/09
02/10/09

New version
First review

12/10/10

Second review

23/02/11

Draft Copy (submitted to JPTC March 2011)

01/05/11

First Version Release

British Airways
Dave McEwen IATA
Jane Watkins IATA
Jane Watkins IATA
David McEwen
IATA

Interline EMD GBR V1.0 Released 1 May 2011

Contents
Document History............................................................................................................ 2
Contents.......................................................................................................................... 3
1. Introduction ................................................................................................................. 6
1.1 Purpose ................................................................................................................. 6
1.2 Scope..................................................................................................................... 6
1.3 Notes for Use ......................................................................................................... 6
2. Additional/Optional Services ........................................................................................ 7
2.1 Filing and Pricing.................................................................................................... 7
2.1.1 Filing ................................................................................................................ 7
2.1.2 Pricing .............................................................................................................. 7
2.2 Reservations Booking Process............................................................................... 8
2.2.1 Request ........................................................................................................... 8
2.2.2 Response......................................................................................................... 9
3. EMD Types ............................................................................................................... 10
3.1 EMD ..................................................................................................................... 10
3.1.1 EMD-S ........................................................................................................... 10
3.1.2 EMD-A ........................................................................................................... 11
4. EMD Eligibility ........................................................................................................... 12
4.1 Document Eligibility .............................................................................................. 12
4.1.1 Itinerary .......................................................................................................... 12
4.1.2 Code Share Flights ........................................................................................ 12
4.1.3 Conjunction EMD ........................................................................................... 12
4.2. Passenger Eligibility ............................................................................................ 13
4.2.1 Passenger Type Codes.................................................................................. 13
4.2.2 Infants ............................................................................................................ 14
4.2.3 Unaccompanied Minors (UMNR) ................................................................... 14
4.2.4 Groups ........................................................................................................... 15
4.3 Passive Segments ............................................................................................... 16
4.4 GDS Links ............................................................................................................ 17
5. Documentation .......................................................................................................... 19
5.1 Issuance .............................................................................................................. 19
5.1.1 EMD-S ........................................................................................................... 19
5.1.2 EMD-A ........................................................................................................... 19
5.2 Form of Payment.................................................................................................. 20
5.3 Price Types .......................................................................................................... 21
5.4 Promotional Code ................................................................................................ 22
5.5 Coupon Value/Fare Calculation ............................................................................ 22

Interline EMD GBR V1.0 Released 1 May 2011

5.6 FOID .................................................................................................................... 22


5.7 PNR Changes ...................................................................................................... 23
5.8 EMD Exchange .................................................................................................... 23
5.8.1 Exchange / Reissue ....................................................................................... 23
5.8.2 Exchange to FIM ............................................................................................ 24
(Applicable to EMD-As issued for excess baggage only) ........................................ 24
5.9 Void...................................................................................................................... 24
5.10 Refund ............................................................................................................... 25
5.11 Change of Status ............................................................................................... 26
5.12 Forced Coupon Status Update ........................................................................... 27
5.13 Legal Documents and Receipts ......................................................................... 28
6. EMD Display ............................................................................................................. 29
6.1 EMD Display Criteria ............................................................................................ 29
6.2 EMD Display Response ...................................................................................... 29
6.3 Third Party Display ............................................................................................... 29
7. Airport Handling ........................................................................................................ 30
7.1 Check-In .............................................................................................................. 30
(Applicable to EMD-A only) ........................................................................................ 30
7.1.1 Coupon Status ............................................................................................... 30
7.1.2 Through Check-in .......................................................................................... 30
7.1.3 Kiosks (Informational) .................................................................................... 31
7.1.4 Web (Informational) ....................................................................................... 31
7.2 Ground Handling .................................................................................................. 31
8. Irregular Operations .................................................................................................. 32
8.1 Handling ............................................................................................................... 32
8.2 Coupon Status Indicator ....................................................................................... 33
8.3 Involuntary Re-route indicator .............................................................................. 34
9. Endorsement of Coupons .......................................................................................... 35
9.1 Display ................................................................................................................. 35
9.2 Control ................................................................................................................. 35
9.3 Non-endorseable Indicator ................................................................................... 36
9.4 Waiver Code (Informational) ................................................................................ 36
9.5 Involuntary Re-route Indicator .............................................................................. 37
10. Fraud Prevention & Data Security ........................................................................... 38
10.1 Payment Card Validation .................................................................................... 38
10.2 Data Security / Masking ..................................................................................... 38
10.3 Suspending a Document .................................................................................... 38
10.4 Coupons Not For Use as Ticketed, Refund Taxes, Fees and Charges Only or
Closed........................................................................................................................ 38

Interline EMD GBR V1.0 Released 1 May 2011

11. Revenue Accounting ............................................................................................... 39


11.1 Settlement Authorisation Code (SAC) ................................................................ 39
11.2 Endorsements .................................................................................................... 39
11.3 Involuntary Reroutes .......................................................................................... 39
11.4 Interline Settlement ............................................................................................ 40
11.5 Participating Carriers .......................................................................................... 40
12. Miscellaneous ......................................................................................................... 41
12.1 Data Retention ................................................................................................... 41
12.2 Back-Up Procedures .......................................................................................... 41
12.2.1 Link Down .................................................................................................... 41
12.2.2 Help Desk .................................................................................................... 41
12.3 Mixed Positive/Negative Responses .................................................................. 41
12.4 Testing/Implementation ...................................................................................... 42
13. Messaging Standards .............................................................................................. 43
13.1 EDIFACT Versions ............................................................................................. 43
13.1.1 Ticket Display (791) ..................................................................................... 43
13.1.2 System Update (EMD 794) (ET 17).............................................................. 43
13.1.3 Request Airport Control (OC 792) (GH 795) ................................................. 43
13.1.4 Change of Status (793) ................................................................................ 43
Appendices ................................................................................................................... 44
Appendix A Glossary of Terms ................................................................................ 44
Appendix B RFICs................................................................................................... 45

Interline EMD GBR V1.0 Released 1 May 2011

1. Introduction
1.1 Purpose
The purpose of this document is to verify and record the General Business Requirements for the
introduction of Additional/Optional Service Fees and the implementation of Interline Electronic
Miscellaneous Document (IEMD) between Interline Airline A (XX) and Interline Partner B (ZZ).
The sections within this document relate to activities or processes that directly impact the
requesting of Additional/Optional Service Fees and IEMD between the two carriers.
It is intended that carriers will document their actual or anticipated processes and requirements
within each section. The sections headed XX reflect the standard baseline product for Interline
Airline A. Where options are available per carrier, these are also detailed and the setting for each
option will be recorded in the Issues sections.
This will form the basis for discussions between the carriers to ensure the smooth operation of
IEMD between the two carriers.
Each section has space for each carrier and also space for issues, e.g. where contradiction
between carriers processes result in system issues, to be recorded and for the resolution, agreed
between the two carriers, to be documented.
1.2 Scope
The intent of the EMD project is the facilitation of Electronic Miscellaneous Documents within the
scope of the Interline Agreement that exists between the two carriers.
Unless explicitly stated, this will be within the context of standards laid down by IATA Resolutions,
Recommended Practices and IATA PADIS messaging.
For clarity, when referring to Coupons Status Indicators in this document, the indicator as
specified in IATA Resolution 725f shall be used and not the indicator specified in the PADIS
EDIFACT Guides.
For the purposes of EMD, the Marketing Carrier is the carrier marketing the flight in a code share
situation.
Block space code share is outside the scope of this document as the current Industry standard
does not include a UAC message required to support this function.
The scope of the Consumed at Issuance Indicator is limited to application by the Validating
Carrier, with the relevant coupon set to Used at issuance and restricting any further usage.
1.3 Notes for Use
Interline Airline A global change to your airline name
Interline Airline B global change to interline partner name
XX global change to your airline designator
ZZ global change to interline partner airline designator
nnn global change to your airline accounting code
mmm global change to interline partner accounting code

Interline EMD GBR V1.0 Released 1 May 2011

2. Additional/Optional Services
This section deals with the filing of fees and the reservations booking process for
additional/optional services
XX

2.1 Filing and Pricing


2.1.1 Filing

ZZ

XX as Fee Owner will/will not file


fee values with ATPCO.
If not filed with ATPCO, XX as Fee
Owner will make fee values
available via ??.
XX as Validating and Operating
Carrier will file and use RFISCs
maintained by ATPCO.

Issues:
Agreement:
2.1.2 Pricing

XX as Validating Carrier will/will not


use the ATPCO product to price
additional/optional services.
XX as Validating Carrier will/will not
use generic Industry RFIC codes
but will not price additional/optional
services via the ATPCO product.
XX as Validating and Operating
Carrier agrees to align RFICs with
those listed in Appendix B unless
bilaterally agreed.

Issues:
Agreement:

Interline EMD GBR V1.0 Released 1 May 2011

XX

2.2 Reservations
Booking Process
2.2.1 Request

ZZ

When requesting a service that is


not flight-related, XX will request
that service via an SVC service
identifier in accordance with
AIRIMP.
When requesting a service that is
flight-related, XX will request that
service via an SVC service
identifier/SSR in accordance with
AIRIMP.
XX as Operating Carrier can/cannot
receive a request for a service that
is not flight-related via the SVC
service identifier.
XX as Operating Carrier can/cannot
receive a request for a service that
is flight-related via an SVC service
identifier.
XX as Operating Carrier can
receive a request for a service that
is flight-related via an SSR existing
keyword.
XX as Operating Carrier can/cannot
receive a request for a service that
is flight-related via an SSR ASVC
keyword.

Issues:
Agreement:

Interline EMD GBR V1.0 Released 1 May 2011

2.2.2 Response

XX as Operating Carrier will reply


via the same service identifier as
the request.
XX as Operating Carrier will reply to
a request for a service with one the
following codes:
KD
KK
UN
UC
NO
HX

Issues:
Agreement:

Interline EMD GBR V1.0 Released 1 May 2011

3. EMD Types
This section deals with the types of EMDs used for additional/optional service and other reasons
for issuance.
XX
3.1 EMD

XX as Validating Carrier will/will not


issue EMDs for payment of
additional/optional services.
XX as Operating Carrier can/cannot
accept EMDs for additional/optional
services
XX as Validating and Operating
Carrier will issue and accept EMDs
for all other reasons for issuance

Issues:
Agreement:
3.1.1 EMD-S

XX as Validating Carrier will only


issue EMD-S for residual value,
group deposit, amendment fee,
refundable balance, unspecified
transportation, unpaid taxes and
airport service fees
XX as Validating Carrier will/will not
issue EMD-S for additional/optional
services based on the EMD Type
filed via ATPCO
If not filed with ATPCO, XX as
Operating Carrier will make
available all other uses for EMD-S
via ??
XX as Operating Carrier will only
accept EMD-S for residual value,
group deposit, amendment fee,
refundable balance, unspecified
transportation, unpaid taxes and
airport service fees
XX as Operating Carrier can/cannot
accept EMD-S for all other reasons
for issuance except excess
baggage

Issues:
Agreement:

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ZZ

3.1.2 EMD-A

XX as Validating Carrier will only


issue EMD-A for excess baggage
XX as Validating Carrier will/will not
issue EMD-A for additional/optional
services based on the EMD Type
filed via ATPCO
If not filed with ATPCO, XX as
Operating Carrier will make
available all other uses for EMD-A
via ??
XX as Operating Carrier will only
accept EMD-A for excess baggage
XX as Operating Carrier can/cannot
accept EMD-A for all other reasons
for issuance except residual value,
group deposit, amendment fee,
refundable balance, unspecified
transportation, unpaid taxes and
airport service fees

Issues:
Agreement:

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4. EMD Eligibility
This section deals with when EMD is applicable for interline between the two carriers.
XX

4.1 Document Eligibility


4.1.1 Itinerary

XX as Validating Carrier will issue


EMDs for itineraries involving ZZ
and any other carrier, as long as
XX has interline EMD agreements
with all Operating Carriers in the
itinerary
An itinerary with one or more
sectors that are ineligible for EMD
will result in a paper document.
All XX franchise/subsidiary partners
operate under XX airline designator
and nnn accounting code, unless
otherwise specified in section 11.5.

Issues:
Agreement:
4.1.2 Code Share Flights

XX as Validating Carrier will not


check for an EMD agreement with
the carrier marketing the flight

Issues:
Agreement:
4.1.3 Conjunction EMD

XX as Validating Carrier can issue


EMDs with up to 16 coupons.
XX, as Operating Carrier, can
accept control of coupons in EMDs
with up to 16 coupons.

Issues:
Agreement:

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12

ZZ

XX

4.2. Passenger Eligibility


4.2.1 Passenger Type
Codes

XX, as Validating Carrier, can issue


EMDs with the following Passenger
type codes:
Adult
Child
Military
XX as Validating Carrier can/cannot
issue EMDs for all Passenger Type
Codes in accordance with the
PADIS codeset 6353
XX as Validating Carrier can issue
EMDs for the following additional
Passenger Type Codes ??
XX, as Operating Carrier, can
accept control of EMD coupons for
the following Passenger type
codes:
Adult
Child
Military
XX as Operating Carrier can/cannot
accept EMDs for all Passenger
Type Codes in accordance with the
PADIS codeset 6353
XX as Operating Carrier can accept
EMDs for the following additional
Passenger Type Codes ??Where
an interline EMD partner is unable
to support EMDs issued for any of
the above passenger type codes,
XX as Validating Carrier can/cannot
suppress this from interline EMD
with that carrier.

Issues:
Agreement:

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13

ZZ

4.2.2 Infants

XX as Validating Carrier can/cannot


issue EMDs for infants (without
seat)
XX as Operating Carrier can/cannot
accept control of EMD coupons for
infants(without seat)
Where an interline EMD partner is
unable to support EMDs issued for
Infants, XX as Validating Carrier
can/cannot suppress this from
interline EMD with that carrier.

Issues:
Agreement:
4.2.3 Unaccompanied
Minors (UMNR)

XX as Operating Carrier can accept


UMs for all additional/optional
services e.g. lounge access
XX as Operating Carrier cannot
accept UMs for the following
services??

Issues:
Agreement:

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4.2.4 Groups

XX regards a party of nn or more


passengers as a group.
XX as Validating Carrier can/cannot
issue EMDs for a group.
XX as Validating Carrier will only
issue EMDs for a group of
passengers where each passenger
has a separate name and will issue
a separate EMD for each
passenger.
XX as Operating Carrier can/cannot
accept control of EMD coupons for
the individual passengers of a
group.
XX as Operating Carrier cannot
accept control of EMD coupons
with a group name.
The maximum number of EMDs
that can be issued at one time is
determined by the limitations of
both Teletype and EDIFACT
message size.
It is recommended that procedures
are put in place by both XX and
ZZ, to limit the maximum size of a
ticketing request to ?? passengers
and any one time.
Where an interline EMD partner is
unable to support EMDs issued for
groups, XX as Validating Carrier
can/cannot suppress this from
interline EMD with that carrier.

Issues:
Agreement:

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4.3 Passive Segments

XX as Validating Carrier will/will not


issue EMDs related to passive flight
segments.
XX as Validating Carrier will/will not
generate an ASVC for EMDs
issued against passive flight
segments.
XX as Operating Carrier can/cannot
accept control of EMD coupons
issued against passive flight
segments.

Issues:
Agreement:

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4.4 GDS Links

XX as Validating Carrier has EMD


implemented with the following
GDS:

Abacus

Amadeus

Apollo by Travelport

Axess

Fare Logix

G2 Switchworks

Galileo by Travelport

Infini

ITA

Sabre

Topas

TravelSky

Worldspan by Travelport

??

XX as Validating Carrier and


Operating Carrier has IEMD
implemented with the following
GDS:

Abacus

Amadeus

Apollo by Travelport

Axess

Fare Logix

G2 Switchworks

Galileo by Travelport

Infini

ITA

Sabre

Topas

TravelSky

Worldspan by Travelport

??

Issues:

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Agreement:

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5. Documentation
This section refers to the normal processes that will occur between the Validating and Operating
Carrier at and subsequent to issuance.
XX

5.1 Issuance
5.1.1 EMD-S

XX as Validating Carrier will issue


an EMD-S for services not related
to a flight segment.
XX as Validating Carrier will/will not
issue an EMD-S for services
related to a flight segment.
XX as Validating Carrier will send
an SSR ASVC or auxiliary segment
SVC to the Operating Carrier PNR
notifying that an EMD-S has been
issued.

Agreement:
Issues:
5.1.2 EMD-A

XX as Validating Carrier will only


issue an EMD-A for services
related to a flight segment.
XX as Validating Carrier will send
an SSR ASVC to the Operating
Carrier PNR notifying that an EMDA has been issued.

Issues:
Agreement:

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ZZ

5.2 Form of Payment

XX as Validating Carrier accepts up


to 3 (three) Forms of Payment for
EMD issuance.
Where XX performs an
exchange/reissue , 1 (one) original
FOP and a maximum of 3 (three)
new FOPs will be sent
XX as Operating Carrier can accept
up to 6 (six) forms of payment.
XX utilises non-Industry standard
FOPs, which will be identified by
MS FOP type.

Issues:
Agreement:

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5.3 Price Types

Where an additional/optional
service is provided free of charge
XX as Validating Carrier will not
issue an EMD.
Where an additional/optional
service is provided for a fee, but to
a specific passenger free of charge,
based on passenger type or
frequent flyer programme, XX as
Validating Carrier will issue an EMD
with the price type:

FREE

NO FARE

0.00

Where an additional/optional
service is provided for a fee, but is
redeemed against a frequent flyer
programme, XX as Validating
Carrier will issue an EMD with the
price type:
*

AWARD

XX as Validating Carrier can issue


EMDs with the following fare types,
providing the necessary
commercial agreements are in
place:
*

IT

BT

BULK

CHARTER

Net Remit

Negotiated

??

XX as Operating Carrier can/cannot


technically accept control of EMD
coupons with the following fare
types:
*

FREE

IT

BT

BULK

AWARD

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CHARTER

NO FARE

Net Remit

Negotiated

??

Price types in capital letters signify


characters sent as the Base Fare
Amount
Issues:
Agreement:
5.4 Promotional Code

XX as Validating Carrier does/does


not use the promotional code.
XX as Operating Carrier
can/cannot accept a message
including the promotional code.
XX as Operating carrier can accept
control of EMD coupons including
the promotional code but ignores it.
XX will not reject the message.

Issues:
Agreement:
5.5 Coupon Value/Fare
Calculation

When including coupon values in


an EMD message, XX as Validating
Carrier will not send a fare
calculation.
When including a fare calculation in
an EMD message, XX as Validating
Carrier will not send coupon values.

Issues:
Agreement:
5.6 FOID

XX as Validating Carrier does/does


not use FOID data.
XX as Operating Carrier can/cannot
accept a message containing FOID
data.
XX as Operating carrier can accept
control of EMD coupons including
FOID data but ignores it and will not
reject the message.

Issues:

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Agreement:
5.7 PNR Changes

XX will not automatically regenerate


a SSR ASVC or auxiliary segment
SVC for cancelled or rebooked
PNR segments relating to an EMD,
unless the EMD itself has been
exchanged/reissued.

Issues:
Agreement:
XX

5.8 EMD Exchange


5.8.1 Exchange / Reissue

XX as New Validating Carrier will


process an exchange by first
systematically obtaining control of
all the coupons included in the
exchange transaction.
XX as New Validating Carrier will
then send a coupon status update
to E (EXCHANGED), via a
Change of Status message, to the
Original Validating Carrier for all
exchanged coupons.
XX as the New Validating Carrier
will send SSR ASVC or auxiliary
segment SVC to all relevant
Operating Carriers.
XX as Original Validating Carrier
will expect the New Validating
Carrier to gain control of all
coupons included in the exchange
transaction before an exchange is
undertaken.
XX, as Original Validating Carrier,
will accept the Change of Status
message from the New Validating
Carrier and update the relevant
coupon status to E

Issues:
Agreement:

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ZZ

5.8.2 Exchange to FIM


(Applicable to EMD-As
issued for excess
baggage only)

XX as Operating Carrier can/cannot


accept a coupon status update to
G (EXCHANGED/FIM) via a
Change of Status message from a
Ground Handler acting on their
behalf.
XX as Operating Carrier will
forward the coupon status update
to G (EXCHANGED/FIM), via a
Change of Status message to the
Validating Carrier.
XX as Validating carrier can/cannot
accept coupon status update to G
(EXCHANGED/FIM), sent via a
Change of Status message from
the Operating Carrier.
Where an interline EMD partner is
unable to accept coupon status
update to G (EXCHANGED/FIM),
XX as Operating Carrier can/cannot
send coupon status update to E
(EXCHANGED).

Issues:
Agreement:
5.9 Void

XX will only void EMDs where XX is


the Validating Carrier.
XX will, where necessary, regain
control of all coupons before the
void can take place.

Issues:
Agreement:

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5.10 Refund

XX as Validating Carrier can/cannot


accept a coupons status update to
R (REFUND), via a Change of
Status message from an Operating
Carrier
XX as Operating Carrier can/cannot
send a coupon status update to R
(REFUND), via a Change of Status
message, to the Validating Carrier.
Where an interline EMD partner is
unable to support exchange of
coupon status updates to R
(REFUND), XX as Operating
Carrier can/cannot suppress this
from interline EMD with that carrier.

Issues:
Agreement:

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5.11 Change of Status

XX as Validating Carrier will accept


coupon status update for the
following final status:
F
E
G
XX as Validating Carrier can/cannot
accept coupon status update for the
following interim status (applicable
to EMD-A only):
C
L
I
XX as Validating Carrier will accept
Change of Status message to
return airport control of a
coupon(s).
XX as Validating Carrier will send
Change of Status message to recall
airport control of a coupon(s).
XX as Validating Carrier does/does
not send Change of Status
message to recall airport control of
a coupon 72 hours after granting
control of the coupon.
XX as Operating Carrier will send
Change of status message when
returning airport control of an
unused coupon(s).
XX as Operating Carrier will send
Change of Status messages for
final status of a coupon(s).

Issues:
Agreement:

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5.12 Forced Coupon


Status Update

XX as Operating Carrier can/cannot


use an entry to override the coupon
status to manually update the
status on XX coupons on ZZ
validated tickets, when XX has
control of these coupons, for the
following:
A to F
C to F
I to F
L to F
O to F
A to E
C to E
I to E
L to E
O to E
A to G
C to G
I to G
L to G
O to G
These transactions can be actioned
by all/control desk staff. XX as
Operating Carrier will send a
coupon status update to F
(FLOWN), E (EXCHANGED) or G
(EXCHANGED/FIM), via a Change
of Status message.

Issues:
Agreement:

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27

5.13 Legal Documents


and Receipts

It is the responsibility of the


Validating Carrier to deliver all
required legal documentation,
including a Receipt.
XX, as Operating Carrier will, on
request from the customer, be able
to print a Receipt for an EMD
coupon where ZZ is the Validating
Carrier. The receipt will have the
word DUPLICATE printed at the
top.
This duplicate receipt will be the
latest status of the itinerary based
on a display request to the
Validating Carriers database. The
duplicate receipt may differ from the
original receipt.

Issues:
Agreement:

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28

6. EMD Display
The following sections deals with criteria and validations for display
XX
6.1 EMD Display Criteria

XX as Validating and Operating


Carrier does/does not support the
Industry standard requirement for
family name of minimum 2
characters.
XX as Validating and Operating
Carrier does/does not support
similar name list display.

EMD Number

Frequent Flyer
Number, Airline of
Membership, Date of
Flight

Y/N

Credit Card Number,


Passenger Name,
Date of Flight

Y/N

FOID

Y/N

Issues:
Agreement:
6.2 EMD Display
Response

XX as Validating Carrier will either


return a display of the matching
EMD or similar name list depending
on the result of the display request.

Issues:
Agreement:
6.3 Third Party Display

XX as Validating Carrier will place


restrictions on which EMDs a
carrier can display.
At a minimum a carrier will be able
to display an EMD when they
operate part of the itinerary.
XX will only return data for EMDs
validated by XX or the requesting
carrier.

Issues:
Agreement:

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29

ZZ

7. Airport Handling
XX
7.1 Check-In
(Applicable to EMD-A
only)
7.1.1 Coupon Status

XX will always gain control of an


EMD-A coupon prior to check-in.

Issues:
Agreement:
7.1.2 Through Check-in

XX will support EDIFACT through


check-in by prior agreement for
EMD-A only.
On receipt of an incoming
EDIFACT through check-in request
for an EMD-A, XX will only process
the request if there is an agreement
to do so, otherwise the request will
be rejected.
On receipt of an EDIFACT through
check-in request for an EMD-A,
where the passenger details do not
match the EMD-A record, XX will
reject the request.
On receipt of an EDIFACT through
check-in request for an EMD-A,
where XX has no record of an
EMD-A, XX will assume paper and
accept the request.
In response to an EDIFACT
through check-in request for an
EMD-A, XX will include the ASVC.
In an outgoing EDIFACT through
check-in request for an EMD-A, XX
will not include the ASVC.
On receipt of a positive through
check-in response including a
ASVC, XX will print ELECTRONIC
on the passenger stub of the
boarding pass.

Issues:
Agreement:

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ZZ

7.1.3 Kiosks
(Informational)

XX as Operating Carrier can/cannot


support the check-in of EMD-A
coupons via XX specific or CUSS
kiosks, where XX is not the
Validating Carrier but where XX is
the Operating Carrier

Issues:
Agreement:
7.1.4 Web (Informational)

XX as Operating Carrier can/cannot


support the check-in of EMD-A
coupons via XX website where XX
is not the Validating Carrier.

Issues:
Agreement:
7.2 Ground Handling

XX as Operating Carrier does/does


not supports the Ground Handling
of EMD-As.
Display messages from the Ground
Handler can be sent either to the
Operating Carrier or direct to the
Validating Carrier. Messages from
the Ground Handler to gain airport
control may only be routed via the
Operating Carrier.

Issues:
Agreement:

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31

8. Irregular Operations
(Applicable to EMD-As issued for excess baggage only)
This section covers solutions to the following scenarios;
-

Where the original Operating Carrier is unable to uplift the passenger or provide the
service on their booked flight and requires an alternative carrier (new Operating Carrier)
to uplift the passenger and provide the service, when the original Operating Carrier is
also the Validating Carrier.

Where the original Operating Carrier is unable to uplift the passenger or provide the
service on their booked flight and requires an alternative carrier (new Operating Carrier)
to uplift the passenger and provide the service, when the original Operating Carrier is not
the Validating Carrier.

All actions to render the passengers EMD-A ready to be accepted when he/she reaches the New
Operating Carrier or the EMD-A disassociated, must be carried out by the Original Operating
Carrier.

XX
8.1 Handling

XX as Original Operating Carrier


will/will not request that the New
Operating Carrier accept passenger
excess baggage in an irregular
operations situation.
XX as Original Operating Carrier
will reissue the EMD-A to enable
the excess baggage ready to be
accepted when the passenger
reaches the New Operating Carrier.

Issues:
Agreement:

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32

ZZ

8.2 Coupon Status


Indicator
(This status allows the
Operating Carrier to retain
control of a ZZ validated
coupon for 7 days)

XX as Validating and Operating


Carrier, does/does not support the
I( IRREGULAR OPERATIONS)
Coupon Status Indicator.
XX as Validating Carrier can accept
the I(IRREGULAR OPERATIONS)
Coupon Status Indicator, but
ignores it and will not reject the
message.
XX as ValidatingCarrier does/does
not take into account the
I(IRREGULAR OPERATIONS)
Coupon Status Indicator when
recalling control.

Issues:
Agreement:

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33

8.3 Involuntary Re-route


indicator

When XX, as Operating Carrier, is


suffering an Irregular Operation and
wishes another carrier to assist in
dispersing passengers, the
Involuntary Indicator will be sent in
the Change of Status message to
the Validating Carrier to return
airport control.
When XX, as Operating Carrier, is
assisting in dispersing passengers
on behalf of the carrier suffering an
Irregular Operation, the Involuntary
Indicator will be sent in the Request
Airport Control message to the
Validating Carrier.
XX can/cannot send a message
including the following involuntary
indicators:
Involuntary = i
or
Schedule reduction = s
or
Labour = l
XX can/cannot accept a message
including the following involuntary
indicators:
Involuntary = i
or
Schedule reduction = s
or
Labour = l

Issues:
Agreement:

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34

9. Endorsement of Coupons
When the Validating Carrier has passed control of an EMD coupon, to the Operating Carrier, an
endorsement is considered granted.
Below are listed the methods by which the Validating Carrier may control access (display and
control) to EMD coupons for carriers other than the Operating Carrier.
XX
9.1 Display

Display is granted at document


level
XX as Validating Carrier will allow
any operating carrier participating in
the EMD itinerary to display that
EMD.
XX as Validating Carrier does/does
not place restrictions on which
EMDs a carrier not participating in
the EMD itinerary can display.

Issues:
Agreement:
9.2 Control

Control is granted at coupon level


XX as Validating Carrier will allow
the Operating Carrier specified in a
coupon of an EMD to gain control
of that coupon.
XX as Validating Carrier will/will not
allow any operating carrier
participating in the EMD itinerary to
gain control of any coupon.

Issues:
Agreement:

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35

ZZ

9.3 Non-endorseable
Indicator

XX as Validating Carrier does/does


not support the Non-endorseable
Indicator.
XX as Validating Carrier will use the
Non-endorseable Indicator to
determine which carrier may
display the EMD or gain control of a
coupon in the EMD
XX as Operating carrier can/cannot
accept a message including the
Non-endorseable Indicator.
XX as Operating Carrier can accept
a message including the Nonendorseable Indicator but will
ignore it and not reject the
message.

Issues:
Agreement:
9.4 Waiver Code
(Informational)

XX as Validating Carrier does/does


not support the Waiver Code.
XX as Validating Carrier will use
waiver agreements to determine
which carrier may display the EMD
or gain control of a coupon in the
EMD.
XX as Operating carrier can/cannot
accept a message including the
Waiver Code.
XX as Operating Carrier can accept
a message including the Waiver
Code but will ignore it and not reject
the message.

Issues:
Agreement:

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36

9.5 Involuntary Re-route


Indicator

XX as Validating and Operating


Carrier does/does not support the
Involuntary Re-route Indicator.
When the Involuntary Re-route
Indicator is present on a coupon,
XX as Validating Carrier does/does
not allow any carrier with whom
there is an Interline EMD
agreement to display the EMD or
gain control of that coupon.
XX as Validating and Operating
Carrier can accept a message
including the Involuntary Re-route
Indicator but will ignore it and not
reject the message.

Issues:
Agreement:

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37

10. Fraud Prevention & Data Security


XX
10.1 Payment Card
Validation

XX as Validating Carrier does/does


not use the Present Credit/Debit
Card Indicator.
XX as Operating carrier can/cannot
accept a message including the
Present Credit/Debit Card Indicator.
XX as Operating Carrier will use the
Present Credit Card/Debit Card
Indicator to effect a fraud check at
departure.
XX as Operating Carrier can accept
a message including the Present
Credit/Debit Card Indicator but will
ignore it and not reject the
message.

Issues:
Agreement:
10.2 Data Security /
Masking

XX as Validating Carrier will not


send credit/debit card number
details in a display response.

Issues:
Agreement:
10.3 Suspending a
Document

XX as Validating Carrier may


suspend any coupon on a XX
validated EMD, provided XX has
control of that coupon.

Issues:
Agreement:
10.4 Coupons Not For
Use as Ticketed, Refund
Taxes, Fees and Charges
Only or Closed.
Issues:

XX as Validating Carrier does/does


not use coupon status U, Y or Z.
XX as Operating Carrier can/cannot
support coupon status U, Y or Z.
.

Agreement:

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38

ZZ

11. Revenue Accounting


This section deals with the requirements for the revenue accounting of Interline EMDs.
XX
11.1 Settlement
Authorisation Code
(SAC)

XX as Validating Carrier will


generate a SAC authorising the
settlement of coupons when the
final status occurs, i.e.;

Exchange / Reissue

Flown*

Exchange/FIM
The SAC that XX generates will use
the following format:
Position 1 Blank
Position 2 4 - Airline accounting
code of requesting airline
Position 5 14 Determined at the
discretion of XX
When XX as Validating Carrier is
notified of final coupon status and
final coupon is already shown, for
the same requesting carrier, XX will
send a positive response with a
new/original SAC.
Issues:
Agreement:
11.2 Endorsements

XX as Validating Carrier accepts


that granting control of a coupon
constitutes an endorsement in
accordance with IATA Resolution
725f.
See Section 9 for details of Endorsements.

Issues:
Agreement:
11.3 Involuntary
Reroutes

Revenue Accounting for EMD


involuntary reroutes will follow
existing procedures in place
between XX and ZZ.
See section 8 for details on Involuntary
Reroutes.

Issues:
Agreement:

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39

ZZ

11.4 Interline Settlement

Interline Settlement to be based on


settlement and code share
agreement in effect today and
settlement must be via IATA
Clearing House based on data
supplied via IDEC.
When billing an interline EMD
coupon, the billing airline will
include the Settlement
Authorisation Code and the
electronic indicator on documents
and on the IDEC file as per industry
standards.
Settlement should be in accordance
with Industry Standards.

Issues:
Agreement:
11.5 Participating
Carriers

XX as Validating Carrier requires


ZZ as Operating Carrier to inform
XX of any participating carriers that
share ZZs Accounting Code, in
order to enable IEMD with that
carrier.
All XX participating carriers are
designated as franchise/subsidiary
carriers and operate under XX
airline designator and nnn
accounting code.
Franchise/subsidiary Carriers for
XX are:

Issues:
Agreement:

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40

12. Miscellaneous
XX
12.1 Data Retention

ZZ

XX as Validating Carrier must retain


available in the EMD server wholly
used EMDs for 30 days and wholly
unused and partially used EMDs for
400 days.
Offline records of all EMDs are kept
for 7 years.

Issues:
Agreement:
12.2 Back-Up Procedures
Procedural at airline
12.2.1 Link Down
Issues:
Agreement:
12.2.2 Help Desk
Issues:
Agreement:
12.3 Mixed
Positive/Negative
Responses

On receipt of a request for control


of multiple coupons a Validating
Carrier may either return control for
all coupons or reject the request.
XX as Validating Carrier can/cannot
send mixed a mixed response
XX as Operating Carrier would
prefer/ prefer not to receive mixed
response.
Where the Validating Carrier is only
able to send a mixed response, XX
as Operating Carrier can/cannot
accept this.
Where XX as Validating Carrier is
required to grant control for all
coupons and is unable to regain
control of a coupon(s), those
coupons where recall airport control
was successful, control will remain
with XX.

Issues:
Agreement:

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41

12.4
Testing/Implementation
Has EDIFACT walkthrough taken place
IDEC when is this
required and should it
include data for
complete test period
Test system date Res
Test system date DCS
Test system
refresh/restore
schedule
Point of contact for
testing
Test System Teletype
address for ASVC or
SVC
Time difference
Test strategy
Implementation of
GDS
Issues:
Agreement:

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42

XX

ZZ

13. Messaging Standards


This section covers the high level standards that will be used in the relevant Interline EMD
messages between carriers.
A technical document should be made available by either party to detail the contents of relevant
EDIFACT messages.
This section shows only the versions of EDIFACT message that are used for relevant Interline
EMD messages.
Common versions do not necessarily imply compatibility.
XX

13.1 EDIFACT Versions


13.1.1 Ticket Display
(791)
13.1.2 System Update
(EMD 794) (ET 17)
13.1.3 Request Airport
Control (OC 792) (GH
795)
13.1.4 Change of Status
(793)

TKCRES: 08:1

TKCRES: 08:1

TKCREQ: 08:1

TKCREQ: 08:1

TKCRES: 08:1

TKCRES: 08:1

TKCREQ: 08:1

TKCREQ: 08:1

TKCRES: 08:1

TKCRES: 08:1

TKCREQ: 08:1

TKCREQ: 08:1

TKCRES: 08:1

TKCRES: 08:1

TKCREQ: 08:1

TKCREQ: 08:1

Issues:
Agreement:

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43

ZZ

Appendices
Appendix A Glossary of Terms
COMMON
TERMS

DESCRIPTION

ATA

Air Transport Association

ATPCO

Airline Tariff Publishing Company

Billing Carrier

The airline who will be billing the Validating Carrier

CoS

Change of Status Message

EDIFACT

Electronic Data Interchange for Administration, Commerce and Transport

EMD

Electronic Miscellaneous Document

ET

Electronic Ticket/Coupon

FOID

Form of Identification

FOP

Form of Payment

FQTV

Frequent Flyer Number

GBR

General Business Requirements

Host

Primary or controlling computer in a data communications system which processes


functional entries

IATA

International Air Transportation Association

IDEC

Interline Data Exchange Centre

IEMD

Interline EMD

IET

Interline E-Ticket

INVOL

Involuntary Re-route

Marketing Carrier

The airline whose Airline Designator and flight number is recorded as the transporting
carrier on the electronic flight coupon(s).

OAG

Official Airline Guide

Operating Carrier

The airline whose Airline Designator is recorded as the service provider on the
electronic value coupon(s).

PADIS

Passenger Airport Data Standards Working Group

PNR

Passenger Name Record

SAC

Settlement Authorisation Code

SIPP

Standard Interline Passenger Procedures

SSIM

Standard Schedules Information Manual (IATA)

SSR

Special Service Requirement

TCN

Ticket Control Number

TKCREQ

IATA EDIFACT Ticketing Control Request Message. Used to request control or


transfer control back to the Validating Carrier, to advise any coupon status update or
advise of association or disassociation of an EMD-A to/from an ET.

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44

COMMON
TERMS

DESCRIPTION

TKCRES

EDIFACT Ticket Control Response message used to respond

TKTREQ

IATA EDIFACT Ticketing Request Message. Used to request EMD issue, display,
refund, void, exchange/reissue or history display.

TKTRES

IATA EDIFACT Ticketing Response Message. Used to respond to EMD issue,


display, print, refund, void, exchange/reissue or history displays request.

Validating Carrier

The issuing airline whose numeric airline code is identified in the electronic ticketing
transaction. The Validating carrier shall be the controlling and authorising entity for
electronic EMD transactions.

Appendix B RFICs
A

Air Transportation

Surface Transportation/Non-air Services

Baggage

Financial Impact

Airport Services

Merchandise

In-flight Services

Link to APTCO Sub-Code Allocation and Description.

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