17 OM - AC3202 - E02 - 0 RAN EMS Fault Management 198

NetNumen U31 R18
Unified Element Management System
Fault Management Operation Guide

Version: 12.11.40
ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
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Revision History
Revision No.
Revision Date
Revision Reason
R1.0
2012-0423
First Edition
Serial Number: SJ-20120224134509-002

Publishing Date: 2012-04-23 (R1.0)
Contents
About This Manual ......................................................................................... I
Chapter 1 Overview of Fault Management ............................................... 1-1
1.1 Fault Management System ................................................................................. 1-1
1.2 Fault Management Functions .............................................................................. 1-3
1.3 Fault Indication................................................................................................... 1-3
1.3.1 Alarm ...................................................................................................... 1-3
1.3.2 Notification............................................................................................... 1-3
1.4 Alarm Classification ............................................................................................ 1-4
1.4.1 Active Alarm and History Alarm ................................................................. 1-4
1.4.2 Alarm Classification by Fault Severity ........................................................ 1-4
1.4.3 Alarm Classification by Fault Type ............................................................. 1-5
1.4.4 Alarm Classification by Resource Type ...................................................... 1-5
1.5 General Alarm Handling Flow.............................................................................. 1-6
1.6 Introduction to the Fault Management Window ..................................................... 1-6
1.6.1 Overview ................................................................................................. 1-6
1.6.2 Fault Management Menus ........................................................................ 1-7
1.6.3 Main Toolbar Fault Management Buttons ................................................... 1-8
1.6.4 Navigation Pane....................................................................................... 1-9
1.6.5 Alarm Information Pane ............................................................................ 1-9
1.7 Implicit Prerequisites .......................................................................................... 1-9
Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

2.1 Alarm Monitoring Policies.................................................................................... 2-1
2.2 Alarm Monitoring Methods .................................................................................. 2-2
2.2.1 Alarm Monitoring via EMS......................................................................... 2-2
2.2.2 Alarm Monitoring via Alarm Box ................................................................ 2-2
2.2.3 Alarm Monitoring via a Short Message and E-Mail...................................... 2-3
2.3 Monitoring Alarms in Real Time......................................................................... 2-10
2.4 Monitoring Notifications in Real Time ..................................................................2-11
2.5 Monitoring Active Alarms by NE ........................................................................ 2-12
2.6 Monitoring Active Alarms by NE Type ................................................................ 2-14
2.7 Viewing Alarms on the Alarm Box...................................................................... 2-17
Chapter 3 Alarm and Notification Query .................................................. 3-1

3.1 Overview ........................................................................................................... 3-1
3.2 Querying Active Alarms ...................................................................................... 3-2

3.2.1 Querying All Active Alarms........................................................................ 3-2
3.2.2 Querying Unacknowledged Active Alarms.................................................. 3-2
3.2.3 Querying the Active Alarms of an NE ......................................................... 3-2
3.3 Querying History Alarms ..................................................................................... 3-3
3.3.1 Querying All History Alarms Reported within One Day ................................ 3-3
3.3.2 Querying All History Alarms Reported within Three Days ............................ 3-3
3.3.3 Querying the History Alarms of an NE........................................................ 3-4
3.4 Querying Notifications......................................................................................... 3-4
3.4.1 Querying Notifications Generated within One Day ...................................... 3-4
3.4.2 Querying Notifications Generated within Three Days .................................. 3-5
3.4.3 Querying Current Notifications of an NE..................................................... 3-5
3.5 Customized Query.............................................................................................. 3-5
3.5.1 Querying Active Alarms by Customized Conditions..................................... 3-5
3.5.2 Querying History Alarms by Customized Conditions ................................. 3-15
3.5.3 Querying Notifications by Customized Conditions ..................................... 3-19
3.6 Managing Query Conditions.............................................................................. 3-20
3.6.1 Modifying Customized Query Conditions.................................................. 3-20
3.6.2 Exporting Query Conditions to an XML File .............................................. 3-21
3.6.3 Importing Query Conditions From an XML File ......................................... 3-22
3.6.4 Copying and Pasting Query Conditions.................................................... 3-23
Chapter 4 Alarm Statistics......................................................................... 4-1

4.1 Overview ........................................................................................................... 4-1
4.2 Setting the Default Conditions for History Alarm Statistics ..................................... 4-2
4.3 Viewing the Statistic Data of History Alarms by a Predefined Template .................. 4-5
4.4 Customised Statistics of History Alarms ............................................................... 4-7
4.4.1 Customizing the Basic Statistics of History Alarms...................................... 4-7
4.4.2 Customizing the Busy-Time Statistics of History Alarms ............................ 4-10
4.4.3 Creating a Template for Customized Statistics of History Alarms ............... 4-13
4.5 Viewing the Statistics of Active Alarms in Important Sites.................................... 4-15
4.6 Viewing Statistics on the Alarm Panel ................................................................ 4-17
4.7 Timing Statistic Task Management .................................................................... 4-18
4.7.1 Opening the Timing Statistic Task Management Tab Page ........................ 4-18
4.7.2 Creating a Timing Statistic Task............................................................... 4-19
4.8 Timing Report Task Management ...................................................................... 4-22
4.8.1 Opening the Timing Export Task Management Tab Page .......................... 4-22
4.8.2 Creating a Timing Export Task................................................................. 4-23
II
Chapter 5 Alarm and Notification Management....................................... 5-1

5.1 Overview ........................................................................................................... 5-1
5.2 Acknowledging an Active Alarm .......................................................................... 5-2
5.3 Un-acknowledging of an Active Alarm.................................................................. 5-2
5.4 Clearing an Active Alarm .................................................................................... 5-3
5.5 Adding a Comment to an Active Alarm................................................................. 5-4
5.6 Forwarding an Active Alarm via E-mail and a Short Message ................................ 5-5
5.7 Viewing the Details of an Alarm ........................................................................... 5-7
5.8 Viewing and Supplementing the Handling Suggestions of an Alarm ..................... 5-10
5.9 Viewing History Alarms Related to an Active Alarm..............................................5-11
5.10 Displaying the Alarm Reporting Time by Time Zone ...........................................5-11
5.11 Creating a Rule for an Active Alarm ................................................................. 5-12
5.12 Viewing Related Rules of an Alarm.................................................................. 5-14
5.13 Locating the Source NE of an Active Alarm on the Topology Management
Window.......................................................................................................... 5-15
5.14 Viewing Active and History Alarms via Rack Diagram ....................................... 5-16
5.15 Printing Alarms............................................................................................... 5-17
5.16 Exporting Alarms to a File ............................................................................... 5-20
5.17 Synchronizing Alarms ..................................................................................... 5-21
Chapter 6 Alarm Rule Management .......................................................... 6-1

6.1 Alarm Rules ....................................................................................................... 6-1
6.2 Alarm Rule Management Operations ................................................................... 6-6
6.3 Creating an Alarm Rule ...................................................................................... 6-7
6.3.1 Creating an Alarm Acknowledging Rule ..................................................... 6-9
6.3.2 Creating an Alarm Clearing Rule ............................................................. 6-13
6.3.3 Creating an Alarm Filtering Rule.............................................................. 6-15
6.3.4 Creating an Alarm Delaying Rule............................................................. 6-18
6.3.5 Creating an Alarm Merging Rule.............................................................. 6-21
6.3.6 Creating an Alarm Persisting Rule ........................................................... 6-24
6.3.7 Creating an Alarm Counting Rule ............................................................ 6-27
6.3.8 Creating an Alarm Forwarding Rule ......................................................... 6-30
6.3.9 Creating an Alarm Masking Rule ............................................................. 6-34
6.3.10 Creating an Alarm Triggering Script Rule ............................................... 6-35
6.3.11 Creating an Alarm Restraining Rule by NE ............................................. 6-39
6.3.12 Creating an Alarm Restraining Rule by NE Type..................................... 6-43
6.3.13 Creating a Notification Filtering Rule by NE Type.................................... 6-47
Chapter 7 Handling Suggestion Management ......................................... 7-1

III
7.1 Overview ........................................................................................................... 7-1

7.2 Exporting Handling Suggestions to a File ............................................................. 7-2
7.3 Importing Handling Suggestions From a File ........................................................ 7-3
7.4 Searching for Handing Suggestions..................................................................... 7-3
7.5 Supplementing Handling Suggestions for an Alarm .............................................. 7-4
Chapter 8 Alarm Severity Management.................................................... 8-1

8.1 Overview ........................................................................................................... 8-1
8.2 Resetting the Severity Level of an Alarm.............................................................. 8-2
8.3 Creating a Severity Regrading Rule for Specific Managed NEs ............................. 8-3
Chapter 9 Alarm Box Management ........................................................... 9-1

9.1 Overview ........................................................................................................... 9-1
9.2 Adding an Alarm Box.......................................................................................... 9-1
9.3 Modifying the Settings of an Alarm Box................................................................ 9-4
9.4 Activating an Alarm Box...................................................................................... 9-5
9.5 Suspending an Alarm Box................................................................................... 9-5
9.6 Deleting an Alarm Box ........................................................................................ 9-6
9.7 Refreshing the Settings of Alarm Boxes ............................................................... 9-6
Chapter 10 Preference Settings .............................................................. 10-1

10.1 Customizing an Alarm Code............................................................................ 10-1
10.2 Modifying the Cause Description of an Alarm ................................................... 10-3
10.3 Setting the Alarm Forward Template ................................................................ 10-5
10.4 Merging Intermittent Alarms ............................................................................ 10-7
10.5 Setting an Alarm Prompting Rule..................................................................... 10-8
10.6 Customizing Alarm Sounds and Colors ...........................................................10-10
10.7 Creating an Alarm-Suppressing Plan Task ......................................................10-13
Figures............................................................................................................. I
Tables .............................................................................................................V
Glossary .......................................................................................................VII
IV
About This Manual

Purpose
This manual provides instructions for fault management operations in the NetNumen U31
system.
Intended Audience
This manual is intended for:
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Maintenance engineers
Debugging engineers
What Is in This Manual

This manual contains the following chapters:
Chapter
Summary
1, Fault Management
Provides an overview of the fault management system of NetNumen
Overview
U31.
2, Alarm and Notification
Describes the alarm monitoring policies and methods, and provides
Monitoring
instructions for monitoring alarms and notifications using different

methods.
Provides different methods for querying active alarms, history
Query
alarms, and notifications.
4, Alarm Statistics
Describes the alarm statistics functions and provides instructions

for viewing, exporting, and saving the statistical results of history
alarms.
Describes the management operations that can be performed for
Management
active alarms, history alarms and notifications.
6, Alarm Rule Management
Explains the alarm rules supported by NetNumen U31 and describes

how to create each alarm rule.
7, Handling Suggestion
Describes how to import, export, search for, and add alarm handling
Management
suggestions.
8, Alarm Severity Management
Describes how to reset the severity levels of alarms.
9, Alarm Box Management
Describes how to create, enable, and disable an alarm box.
10, Customizable Settings
Describes how to customize some fault management settings.
Related Documentation
The following documentation is related to this manual:
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NetNumen U31 Unified Element Management System MML Terminal Operation

Guide
NetNumen U31 Unified Element Management System Configuration Application
Operation Guide
NetNumen U31 Unified Element Management System Performance Management
Operation Guide
NetNumen U31 Unified Element Management System Security Management
Operation Guide
NetNumen U31 Unified Element Management System Topology Management
Operation Guide
Conventions
This manual uses the following typographical conventions:
Typeface
Meaning
Italics
Variables in commands. It may also refer to other related manuals and

documents.
Bold
Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width
Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply
can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a certain topic.
II
Chapter 1
Overview of Fault
Management
Table of Contents
Fault Management System.........................................................................................1-1
Fault Management Functions .....................................................................................1-3
Fault Indication...........................................................................................................1-3
Alarm Classification....................................................................................................1-4
General Alarm Handling Flow.....................................................................................1-6
Introduction to the Fault Management Window ...........................................................1-6
Implicit Prerequisites ..................................................................................................1-9
1.1 Fault Management System

The fault management system, as a component of the NetNumenTM U31 R18 Unified
Element Management System (NetNumen U31 or EMS), is a system maintenance tool
for the centralized monitoring of Network Elements (NEs). It collects fault information from
all the NEs in the managed network in near real-time, such as boards, links, databases,
and servers, and then displays the collected fault information in the format of alarm or
notification. The fault management system helps the system administrator quickly locate
and resolve faults in the managed network. It also provides correct and timely alarm data
to telecom operators, management departments, and equipment vendors, to ensure stable
network operations.
System Composition
The NetNumen U31 server, client, and alarm box(es) are involved in the fault management
system. In addition, a mail server can be deployed to support the transfer of fault
information via E-mail. All components in the fault management system operate jointly
to implement fault management functions. Figure 1-1 illustrates the relationships among
the components.
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ZTE Proprietary and Confidential
NetNumen U31 R18 Fault Management Operation Guide
Figure 1-1 Composition of the Fault Management System
The following describes the functions of each component in the fault management system.
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NetNumen U31 server

The NetNumen U31 server (also called EMS server) manages the NEs in the
managed network in a unified manner. The EMS server is the core of the EMS. Fault
management is one of the most important functions provided by the EMS.
The EMS server configured with a Short Message Service (SMS) module can send
alarm information to specified personnel via a short message.
NetNumen U31 client

The NetNumen U31 client (also called EMS client) provides a Graphic User Interface
(GUI) through which the system administrator can control the entire EMS.
Alarm box
An alarm box is a tool used to convey alarm information fast and intuitively. It can
be connected to the EMS server through a broadband network. The NetNumen U31
system transfers alarm information to the alarm box by using Transmission Control
Protocol/Internet Protocol (TCP/IP). After receiving alarms, the alarm box displays
them on a Liquid Crystal Display (LCD) screen and activates visual and audible
alarms.
The alarm box can also use its built-in SMS module to forward the received alarm
information to specified personnel via a short message.
E-mail server
The NetNumen U31 system can send alarm information to specified personnel via
E-mail if an E-mail server is configured in the system.
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Chapter 1 Overview of Fault Management
1.2 Fault Management Functions

The fault management system of NetNumen U31 provides a range of functions for
monitoring and processing alarms and notifications caused by failures in the managed
network. It allows users to monitor alarms in real time, query alarms by using filtering
conditions, and display alarms in multiple modes, for example, indicating alarms in
different sounds, colors, and on the screen of an alarm box.
By using the fault management system of NetNumen U31, users can:
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Acknowledge alarms.
Un-acknowledge alarms.
Filter alarms by using customized conditions and determine how the alarms are displayed on the client GUI or an alarm box.
Clear alarms from the active alarm list.
Notify relevant personnel of alarms via E-mail or a short message.
Record the alarm handling operations into the handling suggestion library.
1.3 Fault Indication

The fault management system indicates a fault or event occurring in the network in the
form of an alarm or a notification.
1.3.1 Alarm
A fault is indicated in the form of alarm when it persists and affects the reliability and
services of the system. An alarm will be cleared only after the fault is resolved. Immediate
troubleshooting is required when alarms occur.
Alarms can be regarded as specific types of notifications indicating detected failures
or abnormal conditions in a network. In the NetNumen U31 system, each alarm has a
unique alarm code, which is a sequence number used to identify the alarm. In addition,
the NetNumen U31 system also provides a series of standard alarm codes in accordance
with international standards. A standard alarm code indicates alarms of the same
type. For example, alarm codes 198099803 (Link Broken Between OMM and NE) and
15010001 (Performance Data Delayed) correspond to the same standard alarm code 566
(Connection Establishment Error).
1.3.2 Notification
A notification indicates a non-repeatable or instantaneous fault or event in the system, for
example, board reset and signaling overload. Such a fault or event is normally caused by
a sudden environment change or other accidental factors, for example, a restart or fake
power failure of a board. No special handling is required because the fault or event causing
a notification can be automatically handled by the system. However, a frequently-reported
notification requires troubleshooting.
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1.4 Alarm Classification

Alarms are classified by different standards in the NetNumen U31 system. The following
sections describe the classification of alarms by four standards: active status, fault type,
fault severity, and resource type.
1.4.1 Active Alarm and History Alarm

Alarms are classified into active alarms and history alarms depending on the status of the
faults.
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Active alarm
An active alarm indicates a fault that has not been cleared yet.
History alarm
A history alarm indicates a fault that has already been cleared.
An alarm is displayed as an active alarm on the client GUI when it is reported due to the
occurrence of a fault. If the fault is resolved, this alarm will be cleared from the active alarm
list and turn into a history alarm.
Note:
An active alarm can be forcibly cleared even if the fault causing this alarm is not resolved.
After being cleared, this active alarm will turn into a history alarm.
1.4.2 Alarm Classification by Fault Severity

Alarms are divided into the following four classes depending on the severity of the faults
causing them:
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Critical alarm
A critical alarm indicates a fault that causes failures of system operations or service
capabilities. Immediate troubleshooting is required when a critical alarm is reported.
Major alarm
A major alarm indicates a fault that seriously impacts proper system operations or
reduces service capabilities. Clearing the fault to restore the system as soon as
possible is required when a major alarm occurs.
Minor alarm
A minor alarm indicates a fault that slightly influences proper system operations or
reduces service capabilities. Proper measures should be taken to clear the fault in a
timely manner and prevent the occurrence of more severe alarms when a major alarm
occurs.
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Warning
A warning indicates a fault that has a potential or gradual impact on proper system
operations or service capabilities. Warning messages need to be analyzed and proper
measures should be taken to clear the fault in a timely manner and avoid more severe
alarms.
1.4.3 Alarm Classification by Fault Type

Alarms in the NetNumen U31 system are classified into the following types depending on
the type of faults causing them.
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Communication Alarm
Processing Error Alarm
Quality of Service (QoS) Alarm
Equipment Alarm
Environmental Alarm
Operation & Maintenance Center (OMC) Alarm
Integrity Violation Alarm
Operational Violation Alarm
Physical Violation Alarm
Security Violation Alarm
Time Domain Violation Alarm
1.4.4 Alarm Classification by Resource Type

Alarms can also be classified by the type of resources raising them. The resource types
supported by the NetNumen U31 system depend on the application packages that are
selected during the installation of the server and client software.
The following describes the alarm classification in a NetNumen U31 system supporting
Global System for Mobile Communication (GSM) and Wideband Code Division Multiple
Access (WCDMA) products.
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Alarms reported by the EMS server
OMC alarms
Performance threshold alarms
Public alarms of wireless products
Alarms reported by GSM products
Hardware platform alarms
GSM alarms
Software Defined Radio (SDR) alarms
SDR-II public alarms
GSM SDR-II alarms

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Alarms reported by WCDMA products
Hardware platform alarms
WCDMA Radio Network Controller (RNC) alarms
WCDMA Node B alarms
SDR alarms
SDR-II public alarms
WCDMA SDR-II alarms
1.5 General Alarm Handling Flow

Immediate troubleshooting is required when alarms are displayed on the client GUI of an
EMS because alarms indicate failures having adverse impacts on the network.
When an alarm occurs, record the failure symptoms, and then handle the alarm in
accordance with the following instructions:
1. View the detailed information of the alarm.
2. Analyze the alarm information to locate the cause of the alarm and possible impacts
on the system.
3. Take appropriate actions to clear the alarm.
4. Verify the alarm handling result.
If the faults fail to be cleared, contact the local ZTE office for support.
1.6 Introduction to the Fault Management Window

1.6.1 Overview
Figure 1-2 shows an example of the fault management window, on which the Active Alarm
Monitoring tab page is displayed in the alarm information pane.
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Figure 1-2 Fault Management Window
1. Menu bar
2. Toolbar
3. Navigation pane
4. Alarm information pane
1.6.2 Fault Management Menus

Two menus on the client window menu bar provide commands for fault management
operations: Fault and Statistics.
For a description of the menu commands, refer to Table 1-1.
Table 1-1 Fault Management Menus
Menu Command
Function
Active Alarm Monitoring
Monitors alarms.
Notification Monitoring
Monitors notifications.
Active Alarm Monitoring by
Monitors alarms by NE.
NE
Active Alarm Monitoring by
Monitors alarms by NE type.
NE Type
Query Active Alarms
Queries active alarms.
Query History Alarms
Queries history alarms.
Query Notifications
Queries notifications.
History Alarm Basic Statistics
Displays the basic statistics of history alarms.
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Menu Command
Function
History Alarm Busy-time
Displays the statistics of history alarms during busy hours.
Statistics
Timing Statistic Task
Manages scheduled statistical tasks.
Management
Timing Export Task
Manages scheduled export tasks.
Management
Suppress Plan Task
Manages scheduled alarm suppressing tasks.
Management
Setting
Contains the commands for setting alarm management rules, handling

suggestion, alarm severity, alarm box, alarm code description, alarm
causes, forward template, intermittent alarm, alarm prompt, and alarm
sound and color.
Alarm Panel
Enables or disables alarm indicators on the alarm panel.
Synchronize Active Alarms
Synchronizes active alarms from all NEs.
Synchronize History Alarms
Synchronizes history alarms from all NEs.
VIP Site Alarm Statistics
Obtains the statistics of active alarms in VIP sites.
Class B Site Alarm Statistics
Obtains the statistics of active alarms in class-B sites.
Class C Site Alarm Statistics
Obtains the statistics of active alarms in class-C sites.
1.6.3 Main Toolbar Fault Management Buttons

The main toolbar in the client window provides some shortcut buttons related to fault
management functions.
For a description of the toolbar buttons, refer to Table 1-2.
Table 1-2 Main Toolbar Fault Management Buttons
Button
Function
Monitors active alarms.
Queries active alarms.
Queries history alarms.
Queries notifications.
Displays the basic statistics of history alarms.
Displays the statistics of history alarms during busy hours.
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1.6.4 Navigation Pane

The navigation pane organizes shortcut links in the form of a hierarchical tree for quick
fault management.
There are three tab pages on the top of the navigation pane: Management, NE Tree, and
Statistic.
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Management
On the Management tab page, most fault management functions are organized in
a tree. The nodes under the tree root correspond to different functions. Users can
perform alarm query operations and some settings via the management tree.
NE Tree
On the NE Tree tab page, managed elements are organized in a tree. The nodes
under the tree root corresponds to different functional units of the managed NEs.
Adjacent nodes under the tree are in parallel or hierarchical relationships. The NE tree
demonstrates the physical relationships among the functional units of each managed
NE.
Statistic
On the Statistic tab page, all available statistical methods are organized in a tree.
Users can perform different statistical functions by double-clicking the corresponding
nodes in the tree.
1.6.5 Alarm Information Pane

The alarm information pane is the major part of the fault management window. The pane
varies with different fault management functions, displaying the information about the
required alarms or notifications.
1.7 Implicit Prerequisites

For all operations subsequent to this section, the following prerequisites may be presumed
to have been met.
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The NetNumen U31 client has been started and successfully connected to the server.
The NetNumen U31 server, the Operation and Maintenance Modules (OMMs) of
managed NEs, and the managed NEs are synchronous in terms of time.
Fault management permissions have been acquired.
The Fault Management window is open on the client GUI.
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Chapter 2
Alarm and Notification

Monitoring
Table of Contents
Alarm Monitoring Policies ...........................................................................................2-1
Alarm Monitoring Methods..........................................................................................2-2
Monitoring Alarms in Real Time................................................................................2-10
Monitoring Notifications in Real Time........................................................................2-11
Monitoring Active Alarms by NE ...............................................................................2-12
Monitoring Active Alarms by NE Type.......................................................................2-14
Viewing Alarms on the Alarm Box.............................................................................2-17
2.1 Alarm Monitoring Policies

When a fault or abnormal condition is detected, an alarm is generated and reported by
the device that failed. The fault management system receives the alarm information, and
then forwards it to the alarm box, or sends it to relevant personnel via a short message or
E-mail.
Alarm Monitoring Principles

The following describes the severity-based alarm monitoring principles for timely alarm
notification and immediate troubleshooting.
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Critical and major alarms must be forwarded to the alarm box and relevant personnel
via a short message and handled immediately.
Minor alarms and warnings can be displayed on the Graphic User Interface (GUI) of
NetNumen U31, or sent to relevant personnel via a short message or E-mail.
Alarm Monitoring Policies

The following describes the four commonly-used alarm monitoring policies. One or more
policies can be used at the same time.
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Severity-based priority policy

When this policy is used, the system forwards alarms in turn and in accordance with
the severity levels of alarms. If multiple alarms of different severity levels are reported
at the same time, the system will send the alarms with the highest severity first, and
then those with lower severities to the alarm box or relevant personnel.
First-time policy
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This policy is intended to minimize the adverse impact of faults on services. When
this policy is used, the system immediately sends the alarms received from managed
elements to the alarm box, and relevant personnel via a short message.
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Multi-receiver policy
When this policy is used, the system sends the alarm information to multiple receivers.
This policy ensures that alarms can be handled immediately as long as one of the
receivers successfully receives the alarm information.
Multi-way policy
Multiple ways, such as alarm sound, short message, and E-mail, can be used at the
same time to notify the occurrence of alarms. This policy ensures that immediate
troubleshooting can be performed even if one alarm forwarding way does not apply.
2.2 Alarm Monitoring Methods

One of the following four methods is used to monitor alarms in a network as required:
l
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Monitoring alarms via EMS

Monitoring alarms via alarm box
Monitoring alarms via a short message and E-mail
Operations, such as performance management, topology management, security

management, and task management, can be performed only when users monitor alarms
via EMS. This enables users to acquire sufficient information about the alarm causes and
details. For other monitoring methods, only the alarm information sent by the system is
provided.
2.2.1 Alarm Monitoring via EMS

The EMS can receive alarm information reported by managed NEs, detect alarms reported
in the system, and display all detected alarms on the client GUI. The EMS can be used to
monitor the operating status of a network. Users can conveniently query and view all the
alarms generated in the entire system.
An advantage of this alarm monitoring method is that other information, such as topology
information, configuration data, and performance data, can also be viewed on the client
GUI. With the analysis of the alarm information and other related information, faults in the
network can be more easily located.
2.2.2 Alarm Monitoring via Alarm Box

The alarm box is a tool used to convey alarm information fast and intuitively. It can be
connected to the NetNumen U31 system through a broadband network. The system
transfers alarm information to the alarm box through TCP/IP. After receiving alarms, the
alarm box displays them on the LCD screen and activates visual and audible alarms.
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Chapter 2 Alarm and Notification Monitoring
l
l
The alarm box displays the details of received alarms on its LCD screen. Users can
scroll the details by pressing the scroll key.
The alarm box provides voice prompts and beep sounds as alarm indications.
In addition, the alarm box can notify relevant personnel of alarms and alarm clearing
information via a short message through its built-in SMS module.
2.2.3 Alarm Monitoring via a Short Message and E-Mail

Function Description
The NetNumen U31 system can forward the alarm information to relevant personnel via
a short message and E-mail. This function enables them to know the operating status of
the network even if they are not on site.
l
An active alarm can be forwarded to specified personnel via a short message or

E-mail. For details, refer to the section Forwarding an Active Alarm via E-mail and
Short Message in Chapter 5.
An alarm forwarding rule can be created for automatically forwarding active alarms
meeting the specified conditions via a short message or E-mail. For details, refer to
the sections Creating an Alarm Rule and Alarm Forwarding Rule in Chapter 6.
Prerequisite Configuration
To ensure the successful forwarding of alarm information, necessary parameters must be
properly set in the NetNumen configuration center. This configuration can be performed
during the installation of the NetNumen U31 server software, or in the NetNumen
configuration center after the installation of the NetNumen U31.
Context
This procedure describes how to start the NetNumen configuration center and configure
the alarm forwarding function on the NetNumen U31 server.
Steps
Note:
The user who starts the Configuration Center must also be the one who installs and uses
the NetNumen U31 server.
1. Log in to the Unix system on the NetNumen U31 server as the omc user, switch to
NetNumen Installation Directory/ems/uif/, and then execute the runPl
ugCenter.sh file.
The NetNumen Configuration Center window is displayed. By default, the Common
Configuration node is selected in the left pane.
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2. In the expanded navigation tree in the left pane, select Common Configuration >
Common Property, and then expand the Forward node on the Server tab page in
the right pane. All nodes for configuring alarm forwarding are listed under Forward,
see Figure 2-1.
Figure 2-1 Configuration Center
3. To configure the E-mail alarm forwarding function, expand the Mail Forward node,
and click each child node to set all necessary parameters, see Figure 2-2.
Figure 2-2 Configuring E-Mail Forwarding
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For a description of the parameters to be set for the E-mail forwarding function, refer
to Table 2-1.
Table 2-1 E-mail Forwarding Function Parameter Descriptions
Parameter
Description
Mail server IP
Specifies the IP address of the E-mail server used for

forwarding alarm information.
Mail server need auth
Specifies whether authentication is needed for logging in

to the E-mail server. If Yes is selected, the user name and
password are required.
Mail server username
Specifies the user name used for logging in to the E-mail

server when authentication is required.
Mail server password
Specifies the login password when authentication is

required.
Mail servers FromAddress
Specifies the E-mail address from which the E-mail

containing alarm information is sent, for example,
test@zte.com.cn.
4. To configure the short message alarm forwarding function, configure the Forward
Type first. Click the Forward type node, and select a type from the Value of config
drop-down list, see Figure 2-3.
Figure 2-3 Configuring a Forwarding Type
5. The Country code is required for each forward type. To set this parameter, select
Forward > Country code, and then set the country code of the receiver in the Value
of config text box, for example 86, see Figure 2-4.
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Figure 2-4 Configuring a Country Code
Note:
The default forward type is 4 (Alarm box), meaning alarm short messages are sent to
relevant personnel via an alarm box connected to the NetNumen U31 system. GSM
Modem is also a common option.
The forward type5 (PRIVATE) is not supported currently. The purpose of this forward
type is to send short messages containing alarms to relevant personnel via a private
transfer interface. For example, the NetNumen U31 system forwards short messages
to an Environment Monitor Board (EMB), which sends these short messages via a
private interface that is customized at the requirements of an operator.
6. Configure different alarm forwarding types.

a. To send short messages containing alarm information to related personnel via
GSM MODEM, select 1 (MODEM), and then expand the GSM Modem Forward
node and set necessary parameters, see Figure 2-5,
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Figure 2-5 GSM Modem Forward Node
For a description of the parameters for sending short messages via GSM MODEM,
refer to Table 2-2.
Table 2-2 Sending Short Messages via GSM MODEM Parameter Descriptions
Parameter
Description
GSM Modem equipment serials
Specifies the serial port to which the SMS module

is connected. The default value is COM1. The value
format varies with different operating systems.
l
In the Windows operating system, enter COM1 if

the SMS module is connected to serial port 1;
enter COM2 if the SMS module is connected to
serial port 2.
In the Linux operating system, enter

/dev/ttyS0 if the SMS module is connected
to serial port 1; enter /dev/ttyS1 if the SMS
module is connected to serial port 2.
In the UNIX operating system, enter /dev/cua/a

if the SMS module is connected to serial port
1; enter /dev/cua/b if the SMS module is
connected to serial port 2.
GSM part times
Specifies the maximum number of segments to which

a short message can be divided when it contains too
many characters. The default value is 3.
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Parameter
Description
GSM receiver number
Specifies the cell phone numbers of receivers to

whom short messages can be sent. Use a comma to
separate multiple cell phone numbers.
The cell phone numbers set are valid only when no
receiver cell phone number is set in the NetNumen
U31 system.
b. To send short messages containing alarm information to related personnel by

Short Message Peer to Peer Protocol (SMPP), select 2 (SMPP), and then expand
the SMPP Forward node and set necessary parameters in accordance with the
configuration information provided by the service provider, see Figure 2-6.
Figure 2-6 SMPP Forward Node
c.
To send short messages containing alarm information to relevant personnel by

ChinaMobile Point to Point (CMPP) protocol, select 3 (CMPP), and then expand
the CMPP Forward node and set necessary parameters in accordance with the
configuration information provided by the service provider, see Figure 2-7,
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Figure 2-7 CMPP Forward
d. To send short messages containing alarm information to relevant personnel by an

alarm box, select 4 (Alarm box), and then expand the Alarm Box Forward node
and set the IP address of the alarm box, see Figure 2-8.
Figure 2-8 Alarm Box Forward
e. When Alarm Box Forward is selected, it is unnecessary to set the following

parameters:
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The allowable number of short message segments, because the system

automatically divides a short message into multiple segments when the
number of characters in the message exceeds the standard length.
The cell phone number of the receivers, which are set in the NetNumen U31
system.
For details on how to set the above parameters, refer to the sections Forwarding
an Active Alarm via E-mail and a Short Message in Chapter 5, and Creating an
Alarm Rule and Alarm Forwarding Rule in Chapter 6.
7. Click Save All, and then click Close in the NetNumen Configuration Center window.
8. Restart the NetNumen U31 server.
2.3 Monitoring Alarms in Real Time

Context
By monitoring active and history alarms in real time, users can obtain the latest alarm
information of the NEs managed by NetNumen U31.
This procedure describes how to monitor alarms in real time.
Steps
1. To view the active alarms and history alarms in real time, perform one of the following
operations in the client window:
l On the menu bar, select Fault > Active Alarm Monitoring.
l On the toolbar, click .
l On the Management tab page in the navigation pane, double-click the Active
Alarm Monitoring node.
The Active Alarm Monitoring tab page is displayed in the left pane of the client
window, see Figure 2-9. The upper part of the tab page displays the active alarms.
The lower part displays the history alarms.
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Figure 2-9 Active Alarm Monitoring Tab Page
1. Active alarms
2. History alarms
End of Steps
2.4 Monitoring Notifications in Real Time

Context
By monitoring notifications, users can obtain the information of the latest events occurring
in the network and determine whether it is necessary to process these events.
The following procedure describes how to view real-time notifications in the client window.
Steps
1. On the menu bar of the client window, select Fault > Notification Monitoring. The
Notification Monitoring tab page is displayed in the right pane of the client window,
see Figure 2-10.
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Figure 2-10 Notification Monitoring Tab Page
End of Steps
2.5 Monitoring Active Alarms by NE

Context
The system can count the active alarms of all severity levels for each NE in the managed
network. In addition to viewing the statistical information of active alarms, users can
monitor the active alarms of a specific NE.
This procedure describes how to monitor the active alarms of a specific NE in the client
window.
Steps
1. Perform either of the following operations:
l On the menu bar of the client window, select Fault > Active Alarm Monitoring
by NE.
l Double-click the Active Alarm Monitoring by NE node on the Management tab
page in the navigation pane.
The Active Alarm Monitoring by NE tab page is displayed, see Figure 2-11
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Figure 2-11 Alarm Monitor by NE Tab Page
Note:
The
button is used to save the alarm information to a specified directory in the local
computer or the server.
2. Expand the NE tree, locate the NE whose active alarms are to be viewed, and then
view the details.
l To monitor all active alarms of the NE, right-click the corresponding cell and select
Detail from the shortcut menu. Alternatively, double-click the corresponding cell
on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab page is displayed, listing all active alarms of this NE (see Figure 2-12), or
the active alarms of a specific severity (see Figure 2-13).
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Figure 2-12 Tab Page for Monitoring Active Alarms of an NE
Figure 2-13 Tab Page for Monitoring Active Major Alarms of an NE
End of Steps
2.6 Monitoring Active Alarms by NE Type

Context
The system can count the active alarms of all severity levels in the managed network by
NE type. In addition to viewing the statistical information of active alarms by NE type, users
can monitor the active alarms reported by all NEs of the same type.
The following procedure describes how to monitor the active alarms reported by all NEs
of the same type.
Steps
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On the menu bar of the client window, select Fault > Active Alarm Monitoring
by NE Type.
l On the Management tab page in the navigation pane, double-click the Active
Alarm Monitoring by NE Type node.
The Active Alarm Monitoring by NE Type tab page is displayed, see Figure 2-14
Figure 2-14 Alarm Monitor by NE Type Tab Page
2. Expand the resource type tree, locate the type of the NEs whose active alarms are to
be viewed, and then view the details.
l To monitor all active alarms of the NE type, right-click the corresponding
cell and select Detail from the shortcut menu. Alternatively, double-click the
corresponding cell on the Total column.
l To monitor the active alarms of a specific severity, double-click the corresponding
cell on the column of a severity, for example, Major.
A new tab page is displayed, listing all active alarms reported by all NEs of this NE
type (see Figure 2-15), or the active alarms of a specific severity (see Figure 2-16).
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Figure 2-15 Tab Page for Monitoring Active Alarms of an NE Type
Figure 2-16 Tab Page for Monitoring Active Major Alarms of an NE Type
End of Steps
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2.7 Viewing Alarms on the Alarm Box

Context
When an alarm box is used, users can directly view the information of alarms on the
alarm box. Upon receiving alarms, the alarm box produces alarm sounds and turns on
the corresponding indicators.
This procedure describes how to view alarm information on the LCD screen of an alarm
box.
Prerequisite
l
l
The connection between the alarm box and the NetNumen U31 system is normal.
The user has the authority of viewing alarms on the alarm box.
Steps
1. Verify that the alarm box activates any visual or audible alarm.
2. Press the M button on the alarm box. The function menu is displayed.
3. Press the up or down arrow to select the Alarm Querying menu, and then select OK.
The information of the latest alarm is displayed on the screen.
4. Use the up or down arrow to view the information of other received alarms.
End of Steps
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Chapter 3
Alarm and Notification Query

Table of Contents
Overview ....................................................................................................................3-1
Querying Active Alarms ..............................................................................................3-2
Querying History Alarms.............................................................................................3-3
Querying Notifications ................................................................................................3-4
Customized Query......................................................................................................3-5
Managing Query Conditions .....................................................................................3-20
3.1 Overview
The NetNumen U31 system supports the query of active alarms, history alarms, and
notifications in different ways.
The Management tab page in the navigation pane of the fault management window
provides some shortcut links for quick query of alarms and notifications under the Alarm
Query node, including:
l
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l
l
l
All Active Alarms

Unacknowledged Active Alarms
History Alarms Within One Day
History Alarms Within Three Days
Notifications Within One Day
Notifications Within Three Days
On the NE Tree tab page in the navigation pane of the fault management window, users
can query active alarms, history alarms, or notifications of a specific NE by selecting an
appropriate item on the shortcut menu. These menu items are:
l
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Active Alarms
Unacknowledged Active Alarms
Active Alarms Within One Hour
Active Alarms Within One Day
History Alarms Within One Day
History Alarms Within Three Days
All The History Alarms
Current Notifications
In addition, users can customize query conditions to query specific active alarms, history
alarms, or notifications as needed, and save the customized query conditions as a
template, which can be used for future alarm or notification queries with the same query
conditions.
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3.2 Querying Active Alarms

3.2.1 Querying All Active Alarms
Context
This procedure describes how to query all active alarms in the NetNumen U31 system.
Steps
1. On the Management tab page in the navigation pane, perform either of the following
operations:
l Double-click the All Active Alarms node in the Management Tree.
l Right-click the All Active Alarms node in the Management Tree, and then click
Execute.
The All Active Alarms tab page is displayed in the client window, listing all active
alarms in the system.
End of Steps
3.2.2 Querying Unacknowledged Active Alarms

Context
This procedure describes how to query all unacknowledged active alarms in the NetNumen
U31 system.
Steps
operations:
l Double-click the Unacknowledged Active Alarms node in the Management
Tree.
l Right-click the Unacknowledged Active Alarms node in the Management Tree,
and then click Execute.
The Unacknowledged Active Alarms tab page is displayed in the client window,
listing all unacknowledged active alarms in the system.
End of Steps
3.2.3 Querying the Active Alarms of an NE

Context
This procedure describes how to query the active alarms of a specific NE in the NE tree
of the fault management window.
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Chapter 3 Alarm and Notification Query
Steps
1. Expand the NE tree, and locate the NE whose active alarms are to be queried.
2. Right-click the NE, and then select an appropriate command on the shortcut menu to
query the active alarms. A new tab page is displayed in the client window, listing the
active alarms of the NE.
For example, click Active Alarms Within One Hour to view the active alarms reported
by the NE within the latest one hour.
End of Steps
3.3 Querying History Alarms

3.3.1 Querying All History Alarms Reported within One Day
Context
This procedure describes how to query all history alarms reported within the latest 24 hours
in the NetNumen U31 system.
Steps
operations:
l Double-click the History Alarms Within One Day node in the Management Tree.
l Right-click the History Alarms Within One Day node in the Management Tree,
The History Alarms Within One Day tab page is displayed in the client window, listing
all history alarms reported within the latest 24 hours.
End of Steps
3.3.2 Querying All History Alarms Reported within Three Days

Context
This procedure describes how to query the history alarms reported within the latest 72
hours in the NetNumen U31 system.
Steps
operations:
l Double-click the History Alarms Within Three Days node in the Management
Tree.
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Right-click the History Alarms Within Three Days node in the Management
Tree, and then click Execute.
The History Alarms Within Three Days tab page is displayed in the client window,
listing all history alarms reported within the latest 72 hours.
End of Steps
3.3.3 Querying the History Alarms of an NE

Context
This procedure describes how to query history alarms of a specific NE in the NE tree of
the fault management window.
Steps
1. Expand the NE tree, and locate the NE whose history alarms are to be queried.
2. Right-click the NE, and then select an appropriate command on the shortcut menu to
view the history alarms. A new tab page is displayed in the client window, listing the
history alarms of the NE.
For example, click History Alarms Within One Day to view the history alarms reported
by the NE within the latest 24 hours.
End of Steps
3.4 Querying Notifications

3.4.1 Querying Notifications Generated within One Day
Context
This procedure describes how to query all notifications generated within the latest 24 hours
Steps
operations:
l Double-click the Notifications Within One Day node in the Management Tree.
l Right-click the Notifications Within One Day node in the Management Tree,
The Notifications Within One Day tab page is displayed in the client window, listing
all notifications generated within the latest 24 hours.
End of Steps
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3.4.2 Querying Notifications Generated within Three Days

Context
This procedure describes how to query all notifications generated within the latest 72 hours
Steps
operations:
l Double-click the Notifications Within Three Days node in the Management
Tree.
l Right-click the Notifications Within Three Days node in the Management Tree,
The Notifications Within Three Days tab page is displayed in the client window,
listing all notifications generated within the latest 72 hours.
End of Steps
3.4.3 Querying Current Notifications of an NE

Context
This procedure describes how to query the current notifications of a specific NE in the NE
tree of the fault management window.
Steps
1. Expand the NE tree, and locate the NE whose notifications are to be queried.
2. Right-click the NE, and then click Current Notifications. A new tab page is displayed
in the client window, listing the current notifications of the NE.
End of Steps
3.5 Customized Query

3.5.1 Querying Active Alarms by Customized Conditions
Context
In addition to querying active alarms by conditions predefined by the system, users can
customize query conditions to obtain the specified active alarms as required. Some query
conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if the alarm type(s) is not specified, the system will query the alarms
of all types.
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The custom queries are classified into two categories in accordance with their visibility:
l
l
My Query: queries under this node are visible only to the current user.
Departments Query: queries under this node are visible to the users in the same
department as the current user.
Creating a new query of active alarms, history alarms, or notifications involves similar
procedures. Users can create a new query under the My Query node or the Departments
Query node. This procedure describes how to create a new query under My Query.
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example, a
board in a device reports an alarm, but this alarm is reported by the device to the EMS.
To query such an alarm, users can select the device or the board when selecting the NE
in the NE tree.
1. In the Fault Management window, perform one of the following operations:

l On the menu bar, select Fault > Query Active Alarms.
l On the Management tab page, right-click Active Alarms, and then click New
Active Alarm Query.
l On the Management tab page, right-click My Query under Custom Query, and
then click New Active Alarm Query.
The Query Active Alarms dialog box is displayed with five tab pages. By default, the
Location tab page is displayed, see Figure 3-1.
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Figure 3-1 Query Active Alarms Dialog Box (Location Tab Page)
2. On the Location tab page, perform the following operations:

a. Select NE type(s) from the NE Type drop-down list as needed.
b. Select the element(s) whose active alarms are to be queried in the NE tree.
c. Use the arrow buttons to add the selected elements to the right list box.
For a description of the functions of the arrow buttons on the Location tab page, refer
to Table 3-1.
Table 3-1 Arrow Button Function Descriptions
Button
Description
Remarks
Adds one or multiple selected
A single selected node is
nodes.
marked with a file icon (
Adds the selected node(s) and
A selected node with all its
all their child nodes.
child nodes is marked with a

folder icon (
Removes one or multiple
).
).
added nodes.
Removes all added nodes.
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Button
Description
Remarks
Executes the filter function by
displaying NEs matching the

keywords.
3. To query active alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab page. The Alarm Code tab page is displayed, see
Figure 3-2.
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab Page)
l
l
Note:
The system supports query by keyword. Users can enter a keyword in the
Enter filter text box, and then click
to quickly locate the required alarm
codes.
icon is used to select all alarm codes at a time.
The
The Exclude Mode can be selected for adding those alarm codes that are
not selected in the resource type tree.
b. Expand the Resource Type tree to locate the required alarm code(s).
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c. Click the alarm code(s), and then click

right list box
to add the selected alarm code(s) to the
4. To query active alarms of specific standard alarm codes, perform the following
operations:
a. Click the Probable Cause tab page. The Probable Cause tab page is displayed,
see Figure 3-3.
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab Page)
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Note:
The NetNumen U31 system summarizes the probable causes of all alarms in
accordance with international specifications (such as ITU-T M.3100, ITU-T X.721,
ITU-T X.733, and ITU-T X.736) and organizes them as standard alarm codes on
the Probable Cause tab page.
The system specifies an alarm code and a standard alarm code for each alarm.
Multiple alarm codes may correspond to the same standard alarm code. For
example, the alarm codes 198099803 and 1501001 correspond to the same
standard alarm code 566 (Connection establishment error).
Alarms related to Code Division Multiple Access (CDMA) NEs have not standard
alarm code, so they cannot be queried by standard alarm code.
The required alarms cannot be found until appropriate alarm codes and standard
alarm codes having mapping relationships are selected on the Alarm Code and
Probable Cause tab pages.
b. Select the standard alarm codes in the Probable Cause tree, and then click
5. To query active alarms reported, acknowledged, or unacknowledged during a specific

period, perform the following operations:
a. Click the Time tab page. The Time tab page is displayed, see Figure 3-4.
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Figure 3-4 Query Active Alarms Dialog Box (Time Tab Page)
Note:
If the NetNumen U31 client is located in a different time zone from that of the
NEs reporting the alarms and the time zone support function is enabled in the
NetNumen U31 system, the reference time zone can be determined before the
setting of time period for alarm query.
l
l
NE Wall-Time: This option indicates that the specified time period for alarm
query is in accordance with the time zone of the NEs.
Client Time Zone (GMT+08:00)This option indicates that the specified time
period for alarm query is in accordance with the time zone of the client.
b. Select a time zone, and then set the period(s) under Raised Time, and/or
(Un)ACK Time.
6. Click the Others tab page. The Others tab page is displayed, see Figure 3-5.
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Figure 3-5 Query Active Alarms Dialog Box (Others Tab Page)
7. Perform appropriate operations as needed as follows:

l To query active alarms of specific type(s), select the alarm type(s) under Alarm
Type.
l To query active alarms of specific severity level(s), select the severity level(s)
under Perceived Severity.
l To query active alarms in accordance with their acknowledgement status, select
Acknowledged and/or Unacknowledged under ACK State.
l To query active alarms of an NE whose IP address is known, enter the IP address
under NE IP.
l To query active alarms, click the Advanced button, and then set parameters in
the displayed Advanced dialog box shown in Figure 3-6 in accordance with the
following conditions:
User ID: the name of the user who performs the acknowledge or
unacknowledge query.
Remark: a string in the additional information of active alarms.
Comment: a string in the comments of active alarms.
Alarm ID: the alarm ID.
Visible/Invisible: the visibility of active alarms.
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Figure 3-6 Advanced Dialog Box for Active Alarm Query
8. Click OK. The Query Active Alarms tab page is displayed in the client window, listing
the query results of active alarms, see Figure 3-7.
Figure 3-7 Query Results of Active Alarms
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l
l
To save the customized query conditions as a query template, click

on the
toolbar of the Query Active Alarms tab page, and then enter a name for the
query template in the displayed New Query dialog box.
on the toolbar.
To reset conditions for querying the active alarms, click
To monitor the history alarms in the query results of active alarms, click . If any
of the active alarms is cleared automatically or manually, the corresponding alarm
is displayed in the History Alarms pane, see Figure 3-8.
Figure 3-8 Query Results of Active Alarms (with the History Alarms Pane)
Note:
When closing the Query Active Alarms tab page, users will be asked whether to save
the customized query conditions in the Confirm dialog box. If Yes, a name is required
for the query template in the displayed Query Active Alarms dialog box.
After the customized query conditions are saved as a query template, users can
right-click it under the Custom Query node and then click Execute to initiate a query
in accordance with the same query conditions.
End of Steps
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3.5.2 Querying History Alarms by Customized Conditions

Context
In addition to querying history alarms by conditions predefined by the system, users can
customize query conditions to obtain the specified history alarms as required. Some query
conditions are optional. If no item is selected, the system considers that all items are
selected. For example, if the alarm type(s) is not specified, the system queries the alarms
of all types.
This procedure describes how to customize query conditions for querying specific history
alarms.
Note:
The setting of some conditions for querying history alarms is similar to that for querying
active alarms. This section does not repeat the explanation of the same conditions.
Refer to the section Querying Active Alarms by customized Conditions for the detailed
explanation.
Steps
Note:
An alarm reported by an NE may be reported to the EMS by another NE. For example, a
board in a device reports an alarm, but this alarm is reported by the device to the EMS.
If a user selects an NE on the Location tab page, the system will query history alarms
reported by this NE (The Match By Additional NE check box is not selected). If the user
selects the Match By Additional NE check box at the same time, the system will query
history alarms reported by this NE.
1. In the fault management window of the client window, perform one of the following
operations:
l On the menu bar, select Fault > Query History Alarms.
l On the Management tab page, right-click History Alarms, and then click New
History Alarm Query.
l On the Management tab page, right-click My Query under Custom Query, and
then click New History Alarm Query.
The Query History Alarms dialog box is displayed with five tab pages. By default,
the Location tab page is displayed, see Figure 3-9.
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Figure 3-9 Query History Alarms Dialog Box (Location Tab Page)

a. Select NE type(s) from the NE Type drop-down list as needed.
b. Select the NE(s) whose history alarms are to be queried in the NE tree.
c. Use the arrow buttons to add the selected NE(s) to the right list box.
Note:
In the Duration area of the Time tab page, users can set the specific alarm-raising duration
accurate to the unit of day, hour, minute, or second.
3. Set parameters on the Alarm Code tab page, Probable Cause tab page, Time tab
page, and the Others tab page in accordance with the descriptions in the section
Querying Active Alarms by Customized Conditions.
4. Click the Others tab page. The Others tab page is displayed.
5. Click the Advanced button. The Advanced dialog box is displayed, see Figure 3-10.
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Figure 3-10 Advanced Dialog Box
6. Set the query conditions as needed. The conditions are as follows:

l Clear Type
l (Un)Ack User ID: specifies the user who (un)acknowledged alarms.
l Clear User ID: specifies the user who performed alarm-clearing operations.
l Remark: additional information.
l Comment: alarm comment.
l Alarm ID
l Query maximum count: restricts the maximum number of query records.
7. To display other alarm clearing types, click the More button in the Advanced dialog
box. The Extended Clear Type dialog box is displayed, see Figure 3-11.
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Figure 3-11 Extended Clear Type Dialog Box
8. Select the options as needed, and click OK.

9. In the Advanced dialog box, click OK.
10. In the Query History Alarms dialog box, click OK. The alarm information pane
displays the history alarms meeting the specified conditions, see Figure 3-12.
Figure 3-12 Query Results of History Alarms
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Note:
Users can also save the customized query conditions as a query template for future
use. For details, refer to the follow-up actions in the section 3.5.1 Querying Active
Alarms by customized Conditions.
End of Steps
3.5.3 Querying Notifications by Customized Conditions

Context
In addition to querying notifications by conditions predefined by the system, users can
customize query conditions to obtain the specified notifications as required.
This procedure describes how to customize query conditions for querying specific
notifications.
Steps
1. On the menu bar of the client window, click Fault > Query Notifications. The Query
Notifications dialog box is displayed with three tab pages. By default, the Location
tab page is displayed, see Figure 3-13.
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Figure 3-13 Query Notifications Dialog Box
2. On the Location tab page, select the NE type and Product, click the NE(s) to be
queried in the NE list box, and then click
to add the NE(s).
3. Click the Notification Code tab page. The Notification Code tab page is displayed.
4. Select the notification codes in the left list box, and then click
6. Set the time range and/or additional information as the query conditions.
7. Click OK. The alarm information pane displays the query results.
Users can also save the customized query conditions as a query template for future
use. For details, see the follow-up actions in the section Querying Active Alarms by
Customized Conditions.
End of Steps
3.6 Managing Query Conditions

3.6.1 Modifying Customized Query Conditions
Context
This procedure describes how to modify customized query conditions.
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After customized query conditions are saved as a query template under the Custom Query
node on the Management tab page in the navigation pane, users can modify the conditions
when necessary.
Note:
For details on how to set specific query conditions, refer to the sections Querying Active
Alarms by Customized Conditions, Querying History Alarms by Customized Conditions,
or Querying Notifications by Customized Conditions.
Prerequisite
The customized query conditions have been saved as a query template.
Steps
1. On the Management tab page in the navigation pane, right-click the query template
whose query conditions are to be modified, and then click Edit. A dialog box is
displayed.
Note:
Users can also execute the query template first, and then click
query result tab page.
on the toolbar of the
2. Modify the query conditions, and then click OK. The system queries required alarms
or notifications in accordance with the new query conditions and refreshes the query
results in the client window.
3. Perform either of the following operations to save the modification of query conditions:
l On the Management tab page, right-click the query template, and then click Save.
l On the toolbar of the query result tab page, click .
End of Steps
3.6.2 Exporting Query Conditions to an XML File

Context
This procedure describes how to export the predefined query conditions (History Alarms
Within One Day) to an XML file.
The default query conditions predefined by the NetNumen U31 system and customized by
users can be exported to an XML file.
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Steps
1. On the Management tab page in the navigation pane, right-click the History Alarms
Within One Day node, and then click Export Condition. The Save dialog box is
displayed.
2. Enter or select a directory for saving the exported query conditions from the Save in
drop-down list, change the file name in the File name box as needed, and then click
Save. An XML file containing the exported query conditions is displayed under the
specified directory.
End of Steps
3.6.3 Importing Query Conditions From an XML File

Context
Users can specify query conditions in an XML file in the format supported by the NetNumen
U31 system, and then import the predefined query conditions to the NetNumen U31 system
as a new customized query template.
The procedures for importing query conditions under the My Query node and the
Departments Query node are the same.
This procedure describes how to import an XML file under the My Query node for creating
a query template.
Prerequisite
The format of query conditions defined in the XML file to be imported meets the requirement
of the NetNumen U31 system.
Note:
To view the required format of query conditions in an XML file, users can open an existing
XML file that contains the query conditions exported from the NetNumen U31 system. For
information about how to export query conditions, refer to the section Exporting Query
Conditions to an XML File.
Steps
1. On the Management tab page in the navigation pane, right-click the My Query node
under Custom Query, and then click Import Condition. The Open dialog box is
displayed.
2. Select the directory of the XML file from the Look in drop-down list, select the XML
file to be imported, and then click Open. The Import Query dialog box is displayed,
asking for a name for the imported query template.
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3. Enter a name in the Query Name box, and then click OK. A query template is displayed
under the Custom Query node on the Management tab page in the navigation pane.
End of Steps
3.6.4 Copying and Pasting Query Conditions

Context
By copying and pasting existing query conditions, default query conditions, or customized
query conditions, users can create a new query template conveniently.
The procedures for copying a query template under the My Query node and the
Departments Query node are the same. The following procedure describes how to copy
and paste the query conditions of the query Unacknowledged Active Alarms under the
My Query node.
Steps
1. On the Management tab page in the navigation pane,
Unacknowledged Active Alarms node, and then click Copy.
right-click
the
2. Right-click the My Query node under Custom Query, and then click Paste. The same
query template (Unacknowledged Active Alarms) is displayed under the Custom
Query node on the Management tab page.
Note:
Users can rename this query template, and modify the query conditions to create a
new query template in accordance with the existing query conditions.
End of Steps
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Chapter 4
Alarm Statistics
Table of Contents
Overview ....................................................................................................................4-1
Setting the Default Conditions for History Alarm Statistics ..........................................4-2
Viewing the Statistic Data of History Alarms by a Predefined Template.......................4-5
Customised Statistics of History Alarms .....................................................................4-7
Viewing the Statistics of Active Alarms in Important Sites .........................................4-15
Viewing Statistics on the Alarm Panel.......................................................................4-17
Timing Statistic Task Management ...........................................................................4-18
Timing Report Task Management .............................................................................4-22
4.1 Overview
The NetNumen U31 system provides the alarm statistics function. The statistical result
can be displayed in the form of a table, bar chart, or pie chart on the client GUI. The alarm
statistics functions provided by the NetNumen U31 can be classified into the following
types:
l
l
l
l
History alarm statistics in accordance with predefined counting rules

History alarm statistics in accordance with customized counting rules
Timing task management related to alarm statistics
Statistics of active alarms in important sites
History Alarm Statistics in accordance with Predefined Counting Rules

Users can view the statistical results of alarm frequency and duration in accordance with
different predefined counting rules, including:
l
l
l
l
l
l
Alarm frequency statistics by NE

Alarm frequency statistics by NE type
Alarm frequency statistics by alarm code
Alarm frequency statistics by time
Alarm frequency and duration statistics by group
Alarm frequency and duration statistics by alarm-acknowledging user
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Note:
If no special statistical condition is specified, the system counts all history alarms reported
during the latest five days by default. To obtain the statistical result of specific history
alarms, users can set appropriate conditions in advance before viewing the statistical
result. For the detailed instruction on how to set the default statistical conditions, refer to
the section Setting the Default Conditions for History Alarm Statistics.
History Alarm Statistics in accordance with Customized Counting Rules

In addition to the predefined counting rules, users can customize counting rules to obtain
the statistical information of history alarms, including:
l
l
Basic statistics of the frequency and average duration of history alarms

Busy-time statistics of the frequency and average duration of history alarms
The customized counting rules can be saved as templates for the convenience of future
statistical results viewing.
Timing Task Management Related to Alarm Statistics

The system also specifies two types of tasks to periodically export specific statistical results
and specific alarms to files. They are:
l
l
Timing statistic task

Timing report task
Users can create, view, modify, activate, suspend, and delete these tasks.
Statistics of Active Alarms in Important Sites

The system supports the classification of important sites into VIP sites, Class-B sites, and
Class-C sites with their importance descending. Users can view the statistical information
of active alarms in these sites separately.
4.2 Setting the Default Conditions for History Alarm

Statistics
Context
To obtain the statistical result of specific history alarms, users can set appropriate
conditions in advance to specify the history alarms. After the conditions are set, the
system will first query the required history alarms and then count these alarms by
predefined rules to provide the statistical results.
This procedure describes how to set the default statistical conditions for counting specific
history alarms.
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Chapter 4 Alarm Statistics
Steps
1. In the navigation pane of the fault management window, double-click Default
Statistic Setting on the Statistic tab page. The Default Statistic Setting dialog box
is displayed with three tab pages. By default, the Location tab page is displayed,
see Figure 4-1.
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab Page)

a. Select an NE type from the NE Type drop-down list.
b. Click the NE(s) whose history alarms are to be counted in the NE tree.
c. Click appropriate arrow buttons to select the history alarms.
3. To count history alarms with specific alarm codes, perform the following operations:
a. Click the Alarm Code tab page. The Alarm Code tab page is displayed, see
Figure 4-2
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Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab Page)
b. Select the alarm codes.

5. Perform the following operations as required:
l To count history alarms reported during a specific period, set the period under
Raised Time.
l To count history alarms of specific alarm types, select the corresponding types
under Alarm Type.
l To count history alarms of specific severity levels, select the corresponding
severity levels under Original Severity.
l To count history alarms acknowledged or unacknowledged by a specific user,
enter the user name in the (Un)ACK User ID box.
Figure 4-3 shows an example of the Others tab page.
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Figure 4-3 Default Statistic Setting Dialog Box (Others Tab Page)
6. Click OK.
End of Steps
4.3 Viewing the Statistic Data of History Alarms by a

Predefined Template
Context
On the Statistic tab page in the navigation pane of the fault management window, the
system provides some shortcut links for quick history alarm statistics in accordance with
predefined statistical templates.
l
By NE: The system counts the frequency of history alarms in each NE, and lists the
NEs with Top 5, Top 10, Top 20, or Top 100 alarm frequency in addition to the frequency
sum.
By NE Type: The system counts the frequency of history alarms in all NEs of each NE
type, and lists the NE types with Top 5, Top 10, Top 20, or Top 100 alarm frequency
in addition to the frequency sum.
By Alarm Code: The system counts the frequency of history alarms by alarm code,
and lists the alarm codes with Top 5, Top 10, Top 20, or Top 100 alarm frequency in
addition to the frequency sum.
By Time: The system counts the frequency of history alarms by their generation time,
for example, each day in a week, each day in a month, or each hour in a day. The
statistical result arranges the statistical frequency in descending order.
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l
l
By Group: The system counts the frequency or duration of history alarms in each NE
by alarm severity.
By Ack User: The system counts the frequency or duration of history alarms by the
persons who acknowledged these alarms.
This procedure describes how to obtain the fault codes that corresponded in frequency to
the Top 10 frequent fault codes.
Prerequisite
Appropriate conditions have been set as described in the section Setting the Default
Conditions for History Alarm Statistics.
Steps
1. On the Statistic tab page in the navigation pane of the fault management window,
perform either of the following operations:
l Double-click the Top10 node under By Alarm Code.
l Right-click the Top10 node under By Alarm Code, and then click Execute.
A new tab page is displayed, listing the top 10 alarm codes and the corresponding
alarm frequency, see Figure 4-4.
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10
End of Steps
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4.4 Customised Statistics of History Alarms

4.4.1 Customizing the Basic Statistics of History Alarms
Context
The basic statistic of history alarms includes the statistics of alarm frequency and alarm
duration. Users can customize a statistical template and conditions in accordance with the
statistical information.
Note:
A predefined and saved template with appropriate counting rule and conditions for basic
statistics of history alarms can also be used directly for customized statistics of history
alarms.
This procedure describes how to obtain and view the statistical results of specific history
alarms by setting a statistical template.
Steps
1. In the client window, perform one of the following operations:
l Select Fault > History Alarm Basic Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Basic Statistics
on the menu bar.
l Click
on the toolbar.
The Alarm Basic Statistic dialog box is displayed with two tab pages. By default, the
Basic tab page is displayed, see Figure 4-5.
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Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab Page)
2. On the Basic tab page, set a statistical template.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
b. Under Statistic Row, select the object(s) which will be displayed as the rows in
the statistical result table. Two statistical objects can be selected. For example,
Alarm Type and Alarm Code are selected.
c. Under Statistic Column, select Severity if the history alarms of different severity
levels are to be counted and the severity has not been selected as a statistical
object under Statistic Row.
d. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
After setting the statistical template, users can preview the format of the statistical
result under Preview. Figure 4-6 shows an example of a statistical result preview.
Figure 4-6 Preview of Statistical Result
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Note:
For details on setting the parameters (query conditions), refer to the section Setting the
Default Conditions for History Alarm Statistics in this chapter.
3. Click the Condition tab page. The Condition tab page is displayed, see Figure 4-7.
Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab Page)
4. Set the parameters on the three tabs: Location, Alarm Code, Others.
After setting the template for basic statistics of history alarms, users can click Save
to save the template. The template will appear under Customized Statistics on the
Statistic tab page in the navigation pane.
Note:
On the upper part of the History Alarm Basic Statistics tab page displaying the statistical
result, there is a toolbar. Users can use the buttons on the toolbar to manage the statistical
result.
5. Click OK. The History Alarm Basic Statistics tab page is displayed in the client
window, displaying the statistical result in a table, see Figure 4-8.
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Figure 4-8 Basic Statistical Result of History Alarms
For a description of the toolbar buttons, refer to Table 4-1.

Table 4-1 Toolbar Buttons for Managing the Statistical Result
Button
Description
Starts a new statistics after resetting the current statistical template
and conditions.
Exports the statistical result to a CSV, XML, TXT, HTM, PDF, or XLS file.
Prints the statistical result.
Refreshes the statistical result.
Shows the statistical result in the format of bar chart.
Shows the statistical result in the format of pie chart.
End of Steps
4.4.2 Customizing the Busy-Time Statistics of History Alarms

Context
Busy time, or busy hour, refers to a 60-minute period during which the total traffic load in
the network is heavy in a day. The system offers a special function for counting history
alarms in busy hours because alarms reported in such hours require more concern.
In the NetNumen U31 system, users can specify the busy hours in a day, and then set
statistical conditions for counting the frequency and average duration of history alarms in
busy time.
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Note:
A predefined and saved template with appropriate counting rule and conditions for
busytime statistics of history alarms can also be used for customized statistics of history
alarms during busy hours.
This procedure describes how to obtain and view the statistical result of history alarms
during busy hours by setting a counting rule.
Steps
l Select Fault > History Alarm Busy-time Statistics on the menu bar.
l Select Statistics > History Alarm Statistics > History Alarm Busy-time
Statistics on the menu bar.
on the toolbar.
l Click
The History Alarm Busy-time Statistic dialog box is displayed with two tab pages.
By default, the Basic tab page is displayed, see Figure 4-9.
Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab Page)
2. On the Basic tab page, set a counting rule.

a. Under Statistic Type, select the type of data to be counted: Alarm Frequency or
Average Period (average alarm duration).
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Note:
All hours, being highlighted, are selected by default. Users can click the hours that
are not busy hours to cancel the selection.
b. Under Effective Time, select the busy hour(s).

c. Under View Setting, select Maximum rows allowed and then enter a number if
the number of rows displayed in the statistical result needs to be limited.
3. Click the Condition tab page. The Condition tab page is displayed.
Note:
For details on setting the statistical conditions, refer to the section Setting the Default
Conditions for History Alarm Statistics in this chapter.
4. Set parameters on the three tabs: Location, Alarm Code, and Others.
After setting the template for busy-time statistics of history alarms, users can click
Save to save the template. The template will appear under Customized Statistics
on the Statistic tab page in the navigation pane.
Note:
On the upper part of the History Alarm Busy-time Statistics tab page displaying the
statistical result, there is a toolbar. Users can use the buttons on the toolbar to manage
the statistical result. For the detailed description of the toolbar buttons, refer to the section
Customizing the Basic Statistics of History Alarms in this chapter.
5. Click OK. The History Alarm Busy-time Statistics tab page is displayed in the alarm
information pane, displaying the statistical result of busy-hour history alarms in table
format, see Figure 4-10.
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Figure 4-10 Statistical Result of History Alarms in Busy Hours
End of Steps
4.4.3 Creating a Template for Customized Statistics of History

Alarms
Context
A template can be created to specify the counting rule and statistical conditions in advance.
This template can be used conveniently for the statistics of concerned history alarms at any
time without repeated settings of statistical conditions. Two types of statistics templates
are supported:
l
l
History alarm basic statistics template

History alarm busy-time statistics template
Three methods can be used to create a statistics template. This procedure describes how
to create a history alarm basic statistics template by using these three methods.
Steps
l
Method 1:
a. On the Statistic tab page in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click New History Alarm
Basic Statistic Template. The New History Alarm Basic Statistic Template
dialog box is displayed, see Figure 4-11.
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Figure 4-11 New History Alarm Basic Statistic Template Dialog Box
b. Enter a name for the new template in the Template Name box, and then click OK.
The Alarm Basic Statistic dialog box is displayed.
Note:
For details on setting a counting rule and statistical conditions for basic statistic of
history alarms, see the section Customizing the Basic Statistics of History Alarms
in this chapter.
c. Set a counting rule and statistical conditions on the Basic and Condition tab
pages.
d. Click OK. A new template is displayed under the Customized Statistics node on
the Statistic tab page in the navigation pane.
l
Method 2:
The prerequisite of this method is that the basic statistics of history alarms have been
customized as described in the section Customizing the Basic Statistics of History
Alarms, and the statistical result is displayed on the History Alarm Basic Statistics
tab page.
a. On the History Alarm Basic Statistics tab page, click
Alarm Basic Statistic Template dialog box is displayed.
on the toolbar. The
b. Modify the existing counting rule and/or statistical conditions if the existing ones
do not meet the requirements.
c. Click the Save button. The Save As dialog box is displayed.
d. Enter a template name, and then click OK. A new template is displayed under the
Customized Statistics node on the Statistic tab page in the navigation pane.
l
Method 3:
The prerequisite of this method is that the XML file containing the template information
is available on the client.
a. On the Statistic tab page in the navigation pane of the fault management window,
right-click the Customized Statistics node, and then click Import Statistic
Template. The Open dialog box is displayed.
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b. Select the directory where the XML file is located from the Look in drop-down list,
select the XML file, and then click the Open button. The Save As dialog box is
displayed.
c. Enter a new name if required, and then click OK. A new template is displayed
under the Customized Statistics node on the Statistic tab page in the navigation
pane.
Users can manage an existing statistics template by right-clicking it on the Statistic
tab page and then selecting an appropriate menu item. Refer to Table 4-2.
Table 4-2 Shortcut Menu Items for Managing Statistics Template
Shortcut Menu Item
Description
Execute
Runs the statistics template to obtain the statistical result.
Edit
Modifies the counting rule and/or statistical conditions specified

in the statistics template.
Delete
Deletes the statistics template.
Rename
Renames the statistics template.
Save
Saves the modification of the statistics template. This button is

only activated after the statistics template has been edited.
Save As
Saves the statistics template as another template with a different

name.
Export Statistic Template
Exports the statistics template to an XML file.
End of Steps
4.5 Viewing the Statistics of Active Alarms in Important

Sites
Context
This procedure describes how to view the statistics of active alarms in important sites.
The system supports the statistics of active alarms in VIP sites, Class-B sites, and Class-C
sites by hour. Users can view the statistical results of active alarms reported during:
l
l
l
l
l
l
The
The
The
The
The
The
latest hour
hour before
hour before
hour before
hour before
hour before
the latest hour

the latest two hours
the latest three hours
the latest four hours
the latest five hours
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Prerequisite
The important sites that are concerned most have been set as VIP sites, Class-B sites or
Class-C sites in accordance with the priorities.
Note:
CDMA NEs do not support this operation.
Important sites can be set as VIP sites, Class-B sites or Class-C sites, and the alarms
occurring in these sites can be counted separately.
To set a site as VIP site, Class-B site or Class-C site, perform either of the following
operations:
l
Select Configuration > MML Terminal on the menu bar, select the site in the NE tree
and then enter appropriate commands on the MML terminal to set the priority of the
sites.
Select Configuration > Common Wireless Configuration Application > VIP
NodeB Priority Query and Setting on the menu bar, and then set the priority of the
sites.
For the detailed instruction on how to set a site as VIP site, Class-B site, or Class-C site,
refer to the NetNumen U31 R58 Unified Element Management System MML Terminal
Operation Guide or the NetNumen U31 R58 Unified Element Management System
Configuration Application Operation Guide.
Steps
1. Select the statistics of sites at a specific priority level.
l To view the statistics of active alarms in VIP sites, select Fault > Wireless Fault
Management > VIP Site Alarm Statistics on the menu bar of the client window.
l To view the statistics of active alarms in Class-B sites, select Fault > Wireless
Fault Management > Class B Site Alarm Statistics on the menu bar of the client
window.
l To view the statistics of active alarms in Class-C sites, select Fault > Wireless
Fault Management > Class C Site Alarm Statistics on the menu bar of the client
window.
2. A tab page is displayed in the client window, displaying the statistical results of active
alarms. Figure 4-12 shows an example of the VIP Site Alarm Statistics tab page, on
which the statistical results of active alarms during six periods are displayed in table
format.
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Figure 4-12 VIP Site Alarm Statistics Tab Page
On the VIP Site Alarm Statistics tab page, the numbers of alarms at different levels
are refreshing in real time.
3. (Optional) To export the alarm statistics of each NE to a specified XLS document, click
, and the Save dialog box is displayed. Set the file name and path, and click Save
in the dialog box.
4. To view the detailed active alarms of a VIP site during a specific period, double-click
a row in the corresponding table. A tab page is displayed, listing the active alarms
reported in the VIP site during the period.
End of Steps
4.6 Viewing Statistics on the Alarm Panel

Context
This procedure describes how to view statistics on the alarm panel.
The alarm panel displays the statistics of alarms at different security levels by their
acknowledgement status.
Steps
1. On the menu bar, select Fault > Alarm Panel. The Alarm Panel dialog box is
displayed, see Figure 4-13.
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Figure 4-13 Alarm Panel
The alarm panel displays the statistics of acknowledged and unacknowledged alarms
at different security levels.
By default, the alarm level icons are static. To make them flash, click the Flash button.
To stop flashing, click the Stop Flash button.
End of Steps
4.7 Timing Statistic Task Management

A timing statistic task specifies a schedule for running a statistical template (predefined or
customized) periodically and output the statistical results as files (CSV, XML, XLS, or TXT
files) to a specified directory on the NetNumen U31 server. A timing statistic task can be
used to count concerned history alarms periodically and open the result files saved on the
server to view and analyze the statistical results.
A timing statistic task can be run by day, by week, by month, or by a customized cycle.
l
l
l
l
By day: The task runs at 5:00 A.M. every day.

By week: The task runs at 5:00 A.M. every Monday.
By month: The task runs at 5:00 A.M. on the first day every month.
Customized cycle: The task runs at the specified time every day, week, or month.
4.7.1 Opening the Timing Statistic Task Management Tab Page

Context
Before creating a timing statistic task or managing existing timing statistic tasks, users
need to open the Timing Statistic Task Management tab page in the client window.
The following procedure describes how to open the Timing Statistic Task Management
tab page.
Steps
l On the menu bar, select Fault > Timing Statistic Task Management.
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On the menu bar, select Statistics > History Alarm Statistics > Timing Statistic
Task Management.
The Timing Statistic Task Management tab page is displayed, see Figure 4-14. The
upper part of the tab page lists all statistic tasks. The lower part lists the operating
result of the selected timing statistic task.
Figure 4-14 Timing Statistic Task Management Tab Page
End of Steps
4.7.2 Creating a Timing Statistic Task

Context
This procedure describes how to create a timing statistic task.
Users can create a timing statistic task to periodically collect the statistical information of
concerned history alarms and save them in file format on the NetNumen U31 server.
Steps
1. On the Timing Statistic Task Management tab page, click
on the toolbar above
the All Statistic Tasks list. The Statistic Task dialog box is displayed, see Figure
4-15.
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Figure 4-15 Statistic Task Dialog Box
2. In the Task Name box, enter a name for the task to be created.
Note:
Users can click View to view the details of the selected template.
3. From the Template Name drop-down box, select a statistical template.

4. In the Begin Time and End Time combo boxes, set the begin time and end time for
the new task as needed.
5. From the Task Status drop-down list, select an initial status for the new task: Activate
(Active) or Suspend (Suspended).
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Note:
For the description of Excel templates, refer to the NetNumen U31 R58 Unified Element
Management System Performance Management Operation Guide.
When XLS is selected, users can select Format Template and click Select Format
Template to select a template for formatting the statistical results in the generated files.
6. Select a file type (CSV, XML, XLS, or TXT) for the output of statistical results.
7. Under Task execution plan, select a running cycle for the new task: By day, By
week, By month, or Custom.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-16.
Figure 4-16 Custom Execution Time Area
8. To set the forwarding parameters, click the Advanced Settings button. The
Advanced Settings dialog box is displayed, where users can set parameters to
forward the task execution result to an E-mail address or to an IP address via File
Transfer Protocol (FTP).
9. Click OK. The created timing statistic task is displayed in All Statistic Tasks list. The
system will execute the timing statistic task in accordance with the scheduled time.
After the timing statistic task is executed, users can click the task in the All Statistic
Tasks list and then view the result in the Statistic Task Execute Result list.
For the created timing statistic task, users can use different buttons on the toolbar
above the All Statistic Tasks list to perform corresponding operations as needed.
For the functions of these toolbar buttons, refer to Table 4-3.
Table 4-3 Toolbar Buttons for Managing Timing Statistic Tasks
Button
Function
Modifies the timing statistic task.
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Button
Function
Deletes the timing statistic task when it is suspended.
Activates the timing statistic task when it is suspended.
Suspends the timing statistic task when it is active.
Refreshes the list of timing statistic tasks.
The system automatically stores the statistical result files on the server. Users can
save these files to a specified directory on the client by selecting the files from the
on the toolbar.
Statistic Task Execute Result list and then clicking
End of Steps
4.8 Timing Report Task Management

A timing report task specifies a schedule for outputting and saving specific active alarms
or history alarms as CSV files under a specified directory on the NetNumen U31 server. A
timing report task can be used to periodically collect the concerned active or history alarms.
A timing report task can be run by day, by week, by month, or by a customized cycle.
l
l
l
l
By day: The task operates at 5:00 A.M. every day.

By week: The task operates at 5:00 A.M. every Monday.
By month: The task operates at 5:00 A.M. on the first day every month.
Customized cycle: The task operates at the specified time every day, week, or month.
4.8.1 Opening the Timing Export Task Management Tab Page

Context
Before creating a timing export task or managing existing timing Export tasks, users need
to open the Timing Export Task Management tab page in the client window.
The following procedure describes how to open the Timing Export Task Management
tab page.
Steps
1. On the menu bar, select Fault > Timing Export Task Management. The Timing
Export Task Management tab page is displayed in the client window, see Figure 4-17.
The upper part of the tab page lists all timing export tasks. The lower part lists running
result of the selected timing export task.
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Figure 4-17 Timing Export Task Management Tab Page
End of Steps
4.8.2 Creating a Timing Export Task

Context
A timing export task is created to periodically collect the concerned active or history alarms
and save them as CSV files on the NetNumen U31 server for analysis.
The following procedure describes how to create a timing export task.
Steps
1. On the Timing Export Task Management tab page, click on the toolbar above the
All Timing Report Alarm Tasks pane. The Timing Export Alarm Task dialog box is
displayed with two tab pages. By default, the Basic tab page is displayed, see Figure
4-18.
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Figure 4-18 Timing Export Alarm Task Dialog Box (Basic Tab Page)
2. In the Task Name box, enter a name for the timing export task to be created.
3. Select the type of alarms to be collected: Active Alarms or History Alarms.
4. In the Begin Time combo box, set the begin time for the new task.
5. In the End Time combo box, set the end time for the new task.
6. From the Task Status drop-down list, select an initial status for the new task: Active
or Suspend.
Note:
The NetNumen U31 system can support a limited number of tasks at the same time. Any
tasks beyond the allowed number are stored in a queue and executed when the previous
tasks have been complete. Setting the custom execution time is recommended to arrange
different tasks in a way to avoid task queueing.
7. Under Task execution plan, select a running cycle for the new task: By day, By
week, By month, By period (for active alarms only), or Custom.
If Custom is selected, set the specific task plan in the activated Custom Execution
Time area, see Figure 4-19.
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Figure 4-19 Custom Execution Time Area
8. To set the forwarding parameters, click the Advanced Settings button, and the
Advanced Settings dialog box is displayed. Set parameters to forward the task
execution result to an E-mail address or to an IP address via File Transfer Protocol
(FTP) or Secure File Transfer Protocol (SFTP).
Figure 4-20 Timing Export Alarm Task Dialog Box (Condition Tab Page)
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Note:
For detailed instructions for setting specific query conditions, see the section Querying
Active Alarms by Customized Conditions or Querying History Alarms by Customized
Conditions in Chapter 3 Alarm and Notification Query.
10. Set the query conditions on the Location, Alarm Code, Probable Cause, Time, and
Others sub-tabs.
11. Click OK. The created timing export task is displayed in All Timing Export Alarm
Tasks list.
The system will execute the timing export task in accordance with the scheduled time.
After the timing export task is executed, users can click the task in the list of All Timing
Export Alarm Tasks and view its result in the Timing Export Task Execute Result
list.
For the created timing export task, users can use an appropriate button on the toolbar
of the All Timing Export Alarm Tasks list to modify, activate, suspend, or delete the
task as needed.
The system automatically stores the alarm export files on the server. These files can
also be saved to a specified directory on the client by selecting the files in the Timing
Export Task Execute Result list and then clicking
on the toolbar.
End of Steps
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Chapter 5
Alarm and Notification

Management
Table of Contents
Overview ....................................................................................................................5-1
Acknowledging an Active Alarm .................................................................................5-2
Un-acknowledging of an Active Alarm ........................................................................5-2
Clearing an Active Alarm ............................................................................................5-3
Adding a Comment to an Active Alarm .......................................................................5-4
Forwarding an Active Alarm via E-mail and a Short Message .....................................5-5
Viewing the Details of an Alarm ..................................................................................5-7
Viewing and Supplementing the Handling Suggestions of an Alarm .........................5-10
Viewing History Alarms Related to an Active Alarm ..................................................5-11
Displaying the Alarm Reporting Time by Time Zone .................................................5-11
Creating a Rule for an Active Alarm..........................................................................5-12
Viewing Related Rules of an Alarm ..........................................................................5-14
Locating the Source NE of an Active Alarm on the Topology Management Window..5-15
Viewing Active and History Alarms via Rack Diagram...............................................5-16
Printing Alarms.........................................................................................................5-17
Exporting Alarms to a File ........................................................................................5-20
Synchronizing Alarms...............................................................................................5-21
5.1 Overview
In the NetNumen U31 system, users can manage active alarms, history alarms, and
notifications displayed in the client window after monitoring or querying them.
Note:
For the instructions on monitoring and querying alarms and notifications, refer to Chapter
2 Alarm and Notification Monitoring and Chapter 3 Alarm and Notification Query in this
manual.
The allowable management operations are different for active alarms, history alarms, and
notifications. By right-clicking an active alarm, history alarm, or notification, users can see
the permitted operations on the shortcut menu.
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In addition to the operations supported by the shortcut menu, users can export and print
alarms and notifications by clicking
and
on the toolbar.
5.2 Acknowledging an Active Alarm

Context
When a new alarm is received from a managed NE, it is displayed as Unacknowledged
in the alarm list. Users can change the acknowledgement status of this alarm into
Acknowledged, indicating that the occurrence of this alarm is known. The details of the
acknowledged alarm, such as the occurrence time, owner, and comment, are stored in
the alarm library.
This procedure describes how to acknowledge an active alarm.
Prerequisite
Active alarms are being monitored or have been successfully queried.
Steps
Note:
To acknowledge multiple alarms at the same time, users can use the CTRL or SHIFT key
to select multiple alarms, and then right-click any selected alarm and select Acknowledge
from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the unacknowledged alarm
to be acknowledged, and then click Acknowledge. The Alarm acknowledge dialog
box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Unacknowledged to Acknowledged. The system records the
information related to the acknowledgement, including the time, person, and comment.
End of Steps
5.3 Un-acknowledging of an Active Alarm

Context
Users can unacknowledge an active alarm if the alarm does not need immediate
handling. After the unacknowledgement, the alarm status changes from Acknowledged
to Unacknowledged
The following procedure describes how to un-acknowledge an active alarm.
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Chapter 5 Alarm and Notification Management
Prerequisite
Steps
Note:
To un-acknowledge multiple alarms at the same time, users can use the CTRL or
SHIFT key to select the alarms, and then right-click any selected alarm, and select
Unacknowledge from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the acknowledged alarm to
be unacknowledged, and then click Unacknowledge. The Alarm unacknowledge
dialog box is displayed.
2. Enter a comment if necessary, and then click OK. The acknowledgement status of the
alarm changes from Acknowledged to Unacknowledged. The system records the
information related to the unacknowledgement.
End of Steps
5.4 Clearing an Active Alarm

Context
An active alarm is automatically cleared from the active alarm list and then moved to the
history alarm list after the failure causing this alarm is cleared. An active alarm can also
be forcibly cleared from the active alarm list even if the failure causing it still exists.
This procedure describes how to clear an active alarm.
Note:
If an active alarm meets the conditions specified in a predefined clearing rule, the system
automatically clears this alarm and puts it into the history alarm list upon receiving it from
the managed element. For a description of alarm clearing rule, refer to Chapter 6 Alarm
Rule Management.
Prerequisite
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Steps
Note:
To clear multiple alarms at the same time, users can select the alarms first, and then
right-click any selected alarm, and select Clear from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm to be
cleared, and then click Clear. The Confirm dialog box is displayed.
2. Click OK. The cleared alarm disappears from the active alarm list, turning into a history
alarm. The system records the information related to the clearing action.
End of Steps
5.5 Adding a Comment to an Active Alarm

Context
An active alarm is commented to add information such as an explanation or a special note
for the alarm.
This procedure describes how to add a comment to an active alarm.
Prerequisite
Steps
Note:
To add the same comment to multiple alarms at the same time, users cam select the alarms
first, and then right-click any selected alarm, and select Comment from the shortcut menu.
1. In the alarm list displayed on the client window, right-click the active alarm that to
which information is to be added, and then click Comment. The Comment dialog box
is displayed.
2. Enter a comment, and then click OK. The system records the information related to
the comment.
End of Steps
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5.6 Forwarding an Active Alarm via E-mail and a Short

Message
Context
To ensure in-time handling of an active alarm, users can forward it via a short message
and E-mail to notify relevant personnel.
This procedure describes how to forward an active alarm via e-Mail and/or a short
message.
Prerequisite
l
l
l
For the short message method, the communication between the NetNumen U31
server and the Short Message Service (SMS) center is normal.
For the E-mail method, the communication between the NetNumen U31 server and
the mail server is normal.
The required phone numbers and/or E-mail addresses of the personnel have been
obtained.
Steps
1. In the alarm list displayed on the client window, right-click the active alarm to be
forwarded, and then click Forward. The Forwarding Setup dialog box is displayed,
see Figure 5-1.
Figure 5-1 Forwarding Setup Dialog Box
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Note:
Multiple E-mail addresses and phone numbers need to be separated by a comma.
2. Enter E-mail address(es) in the Email box, and phone number(s) in the Phone box.
If the E-mails and phone numbers of the required persons are available in the system,
users can perform the following operations to select the E-mail addresses and phone
numbers:
Note:
For information about how to set the information of a user, including E-mail address
and phone number, refer to the NetNumen U31 R18 Unified Element Management
System Security Management Operation Guide.
a. Click the Address button. The Select Users dialog box is displayed.
b. In the Available users list, select the user(s), and then click the Email and/or
Phone button to add them to the Selected users list, see Figure 5-2.
Figure 5-2 Select Users Dialog Box
c. Click OK.
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Note:
The default subject and contents of E-mail and short message is determined by a
predefined forward template. Users can modify the forward template to change the default
subject and contents to be forwarded by selecting Fault > Setting > Forward Template
Setting on the menu bar of the client window.
For detailed instructions for setting the forward template, refer to the section Setting the
Alarm Forward Template in Chapter 10 Preference Settings.
3. On the Forward by Email and Forward by SMS tab pages, edit the subject and
contents of the E-mail and short message as needed.
4. Click OK. The system sends an E-mail and/or a short message containing the alarm
information to the specified personnel.
End of Steps
5.7 Viewing the Details of an Alarm

Context
Viewing the details of an active alarm helps users locate and handle the failure causing
this alarm. In addition to active alarms, users can view the details of history alarms and
notifications by using the same method.
This procedure describes how to view the details of an active alarm.
Steps
Note:
The fields NE and Location specify the location of the NE reporting this alarm.
The fields Additional NE and Additional Location specifies the location of the NE
reporting this alarm.
The ADMC Alarm field in the details indicates whether the equipment can
automatically report an alarm clearing message. If the field value is Yes, the
equipment does not report an alarm clearing message when a fault is resolved, and
the alarm information must be manually cleared.
1. In the active alarm list, locate the active alarm to be viewed, and then perform either
of the following operations:
l Double-click the active alarm.
l Right-click the active alarm, and then click Detail.
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A dialog box is displayed, displaying the details of the active alarm on the Detail tab
page. For the details of an active alarm, see Figure 5-3. For the details of a history
alarm, see Figure 5-4.
Figure 5-3 Details of an Active Alarm
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Figure 5-4 Details of a History Alarm
2. To view the predefined handling suggestions and/or add user-defined suggestions to

the alarm, click the Handling Suggestions tab page.
3. After viewing the alarm details, click Close.
In the dialog box displaying the details of an active alarm, users can click appropriate
buttons to perform corresponding operations. For a description of these buttons, refer
to Table 5-1.
Table 5-1 Alarm Details Dialog Box Buttons
Button
Function
Shows the details of the previous alarm.
Shows the details of the next alarm.
Acknowledges the alarm.
Un-acknowledges the alarm.
Adds a comment to the alarm.
Clears the alarm forcibly.
Forward the alarm to relevant personnel.
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Button
Function
Exports the details of the alarm to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Copies the details of the alarm to a clipboard.
End of Steps
5.8 Viewing and Supplementing the Handling

Suggestions of an Alarm
Context
The system provides handling suggestions for each alarm. Users can handle the faults
causing the alarm in accordance with the suggestion, and supplement other information
or suggestions, for example, additional probable causes, analysis, and repair actions.
The following procedure describes how to view and supplement the handling suggestions
of an alarm.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Handling
Suggestions. A dialog box is displayed, displaying the default handling suggestions
of the alarm, see Figure 5-5.
Figure 5-5 Handling Suggestions of an Alarm
2. View the probable causes of the alarm and suggested handling methods.
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3. Enter handling suggestions in the User-defined Suggestions box, and then click
Save.
Note:
For the usage of the other buttons in the dialog box, refer to the section Viewing the Details
of an Alarm.
4. Click Close.
End of Steps
5.9 Viewing History Alarms Related to an Active Alarm

Context
This procedure describes how to view the history alarms related to an active alarm.
Steps
Note:
If the selected active alarm has no related history alarm, the Confirm dialog box is
displayed, prompting that no matching record is found.
1. In the active alarm list, right-click an active alarm, and then click Related History
Alarm. The Related History Alarm tab page is displayed in the client window, listing
all related history alarms of the selected active alarm.
End of Steps
5.10 Displaying the Alarm Reporting Time by Time

Zone
Context
For a NetNumen U31 system supporting multiple time zones, if the client is located in a
different time zone from that of the managed NEs, the occurrence time of reported alarms
varies with the selected time zone. The reported alarms can be displayed on the client
GUI in accordance with the time zone of the client or the NEs.
This procedure describes how to display the alarms reported by time and time zone.
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Steps
Note:
If NE Wall-Time is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the NEs reporting these alarms.
If Client Time Zone is selected, the occurrence time of alarms displayed in the list is in
accordance with the time zone of the client.
1. In the alarm list, right-click any alarm, point to Time Show Style, and then click NE
Wall-Time or Client Time Zone.
End of Steps
5.11 Creating a Rule for an Active Alarm

Context
Users can create an alarm management rule in accordance with the information of an
existing active alarm. The attributes of this alarm will be inherited in the created rule.
The system allows users to create the following alarm management rules:
l
l
l
l
l
l
l
l
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
Alarm
acknowledging rule
clearing rule
filtering rule
delaying rule
merging rule
counting rule
forwarding rule
triggering script rule
This procedure describes how to create an alarm acknowledging rule in accordance with
an existing active alarm.
Note:
For the explanations of different alarm rules and details for setting specific rules, refer to
Chapter 6 Alarm Rule Management.
Steps
1. In the active alarm list, right-click the active alarm, and then select Create Rules
> Alarm Acknowledging Rule. The Alarm Acknowledging Rule dialog box is
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displayed with two tab pages. By default, the Basic tab page is displayed, see Figure
5-6.
Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab Page)
2. On the Basic tab page, set the basic information for the new rule to be created.
a. In the Name box, enter a name for the new rule.
b. In the Description box, enter additional information for the new rule as needed.
c. Select an initial status for the new rule: Activate or Suspend.
d. Select the time when the system acknowledges the alarm:
l While Reporting: acknowledges an alarm meeting the specified conditions
when the system receives it from the managed NE.
l While Restoring: acknowledges an alarm meeting the specified conditions
when the alarm is cleared due to the clearing of the failure causing it.
The location, alarm code, and other conditions are already set in accordance with the
information of the selected active alarm.
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Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab Page)
4. Modify the conditions on the corresponding sub-tab pages if required. A new alarm
acknowledging rule is created. The system will automatically acknowledge active
alarms in accordance with the rule.
5. Click OK.
End of Steps
5.12 Viewing Related Rules of an Alarm

Context
By checking the related rules of an alarm, users can know what rules are applied to the
alarm. When the alarm meets the conditions specified by a rule, the system takes the
corresponding action on the alarm. For example, if an alarm acknowledgement rule related
to the alarm specifies that the alarm should be automatically acknowledged when the
corresponding fault condition is cleared, the acknowledgement status of the alarm turns
into Acknowledged when the fault causing this alarm is cleared.
This procedure describes how to view related rules of an alarm.
Steps
1. In the alarm list, right-click the alarm to be viewed, and then click Related Rules.
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Note:
In the Related Rules dialog box, users can double-click the corresponding row to
view the detailed specification of the alarm rule, and modify, delete, enable or disable
a related rule by clicking appropriate buttons on the toolbar.
If some alarm rule(s) is valid on this alarm, The Related Rules dialog box is
displayed, listing the rule(s) affecting this alarm, see Figure 5-8.
Figure 5-8 Related Rules Dialog Box
If no alarm rule is valid on this alarm, the Confirm box is displayed, prompting
there are no related rules.
End of Steps
5.13 Locating the Source NE of an Active Alarm on the

Topology Management Window
Context
Users can locate the source NE of an active alarm on the topology management window.
This procedure describes how to locate the source NE of an active alarm.
Steps
1. In the active alarm list, right-click the active alarm, and then click Locating Alarm
to NE. The client window switches to the topology management window, where the
source NE of the active alarm is highlighted with a white frame.
After clicking this NE icon, users can view all active alarms reported by this NE on the
lower part of the window.
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Note:
For more information about the topology management window, refer to the NetNumen
U31 R18 Unified Element Management System Topology Management Operation
Guide.
End of Steps
5.14 Viewing Active and History Alarms via Rack

Diagram
Context
If the NE type of an active alarm is managed element (ME), users can open the rack
diagram of the NE by right-clicking this alarm and view the active or history alarms of other
boards.
This procedure describes how to view active and history alarms via rack diagram.
Steps
Note:
Only alarms with NE type as ME support this function. To check the NE type of an alarm,
right-click the alarm in the alarm list and then click Detail.
If some alarm(s) are reported in a board, the small block on the upper part of the board
blinks in a particular color to indicate the occurrence of alarm(s). The color of the block
indicates the severity of alarms occurring in the board.
1. In the active alarm list, right-click an active alarm, and then click Open Rack Diagram.
The Rack Diagram dialog box is displayed, presenting the board layout on the rack
of the NE reporting this active alarm, see Figure 5-9.
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Figure 5-9 Rack Diagram
2. Move the cursor on a board with alarms. The information of the board, as well as the
statistical information of alarms in this board is displayed in a call-out.
3. Right-click a board with a blinking block, and then click Show Active Alarm or Show
History Alarm to view all active or history alarms of the board in the displayed dialog
box.
End of Steps
5.15 Printing Alarms

Context
Users can print active alarms, history alarms or notifications displayed on the fault
management window. To print specific alarms or notifications, users need to set conditions
and query them so that they are listed on the fault management window. For information
about how to query alarms and notifications, refer to Chapter 3 Alarm and Notification
Query.
This procedure describes how to print history alarms reported within the latest 24 hours.
Prerequisite
The connection between the NetNumen U31 server and the printer to be used is normal.
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Steps
1. On the Management tab page in the navigation pane, double-click History Alarms
Within One Day. The History Alarms Within One Day tab page is displayed on the
fault management window, listing all history alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab page, click . The Print
Setup dialog box is displayed with three tab pages. By default, the General tab page
is displayed, see Figure 5-10.
Figure 5-10 Print Setup Dialog Box (General Tab Page)
3. On the General tab page, select the printer to be used from the Name drop-down list,
and set the print range and the number of copies.
4. Click the Page Setup tab page. The Page Setup tab page is displayed, see Figure
5-11.
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Figure 5-11 Print Setup Dialog Box (Page Setup Tab Page)
5. Set the paper size, orientation, and the margins.
Note:
Three print styles are optional: Recommend Setup, Typical Setup, and Simple Setup.
The displayed items vary with the selected print style. For example, when Recommend
Setup is selected, the printer name, footer, date, and grid will be printed on the alarm
report and the column name will be printed out on every page. Users can also select or
clear some items to be displayed on the alarm report as needed.
6. Click the Advanced tab page. The Advanced tab page is displayed, see Figure 5-12.
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Figure 5-12 Print Setup Dialog Box (Advanced Tab Page)
7. Select the print style in the list box.
Note:
Before printing out the alarms, users can preview the alarm report by clicking Preview All.
8. Click Print.
End of Steps
5.16 Exporting Alarms to a File

Context
The system can export all active alarms, history alarms or notifications displayed on the
fault management window, or the alarm/notification information in some columns to an
XML, TXT, XLS, PDF, HTM, CSV, PRN, or XLSX file. Before exporting specific alarms
or notifications, users need to set the query conditions and query the alarms so that they
are listed on the fault management view. For information about how to query alarms and
notifications, refer to Chapter 3 Alarm and Notification Query.
This procedure describes how to export history alarms reported within the latest 24 hours
to a file.
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Steps
1. On the Management tab page in the navigation pane, double-click History Alarms
Within One Day. The History Alarms Within One Day tab page is displayed, listing
all history alarms reported within the latest 24 hours.
2. On the toolbar of the History Alarms Within One Day tab page, click
. The Save
3. Enter or select a directory for saving the file from the Save in drop-down list
4. Select a file type form the Files of type drop-down list
5. Enter a name for the file in the File name box.
6. Click Save. The Confirm dialog box is displayed.
7. Click OK.
End of Steps
5.17 Synchronizing Alarms

Context
If a transmission failure occurs between the NE and the EMS or the NE does not report the
latest alarms quickly, the alarms displayed on the EMS client may be different from those
actually reported in the NE. By synchronizing alarms, users can maintain the consistency of
alarm information between the managed NEs and the EMS for timely analysis and handling
of faults in accordance with correct information.
There are two alarm synchronization methods.
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Method 1: synchronizing alarms from a specific NE.

Method 2: synchronizing alarms from one or more specified NEs.
This procedure describes how to synchronize alarms using these two methods.
Prerequisite
The communication between the NetNumen U31 server and the NEs whose alarms are to
be synchronized is normal.
Steps
l
Method 1:
a. On the NE Tree tab page in the navigation pane, expand the NE tree and locate
the NE whose alarms are to be synchronized.
b. Right-click the NE, and then click Synchronize Active Alarms. The Confirm
dialog box is displayed, indicating that the synchronization command was
successfully sent.
c. Click OK.
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Method 2:
a. On the menu bar of the client window, select Fault > Synchronize Active Alarms
or Fault > Synchronize History Alarms as needed. A dialog box is displayed.
b. Select the NE(s) whose alarms are to be synchronized, and click OK. The Confirm
dialog box is displayed, prompting the successful sending of the synchronization
command.
To synchronize history alarms, set the period during which the history alarms were
reported in addition to selecting NEs.
c. Click OK. After the synchronization is complete, a message is displayed on the
status bar of the client window, indicating successful synchronization.
End of Steps
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Chapter 6
Alarm Rule Management

Table of Contents
Alarm Rules ...............................................................................................................6-1
Alarm Rule Management Operations..........................................................................6-6
Creating an Alarm Rule ..............................................................................................6-7
6.1 Alarm Rules

In the NetNumen U31 system, users can define different alarm rules for managing alarms
or notifications reported by managed NEs, for example, acknowledging, clearing, filtering,
or merging specific alarms when these alarms meet the preset conditions in a rule.
Alarm Rule Types

NetNumen U31 allows users to create and manage various alarm rules. The following
defines some common alarm rules.
Note:
The available alarm rules vary with the product types and actual version of the NetNumen
U31 in use.
Alarm Acknowledging Rule

An alarm acknowledging rule specifies the conditions for the automatic
acknowledgement of alarms. In accordance with the alarm acknowledging rule, the
system automatically acknowledges the alarms that meet the specified conditions
once they are received or cleared.
Alarm Clearing Rule

An alarm clearing rule specifies the conditions for the automatic clearing of alarms. In
accordance with the alarm clearing rule, the system automatically clears the alarms
that meet the specified conditions upon receiving them.
Alarm Filtering Rule

An alarm filtering rule specifies the conditions for the automatic filtering of alarms. In
accordance with the alarm filtering rule, the system automatically filters the alarms
that meet the specified conditions.
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Two filtering modes are optional for an alarm filtering rule: Display and Save. When
Display is selected, the filtered alarms are not displayed on the client Graphic User
Interface (GUI). When Save is selected, the filtered alarms are not displayed on the
client GUI or stored in the database.
l
Alarm Delaying Rule

An alarm delaying rule specifies the conditions for delaying the processing of transient
alarms. In accordance with the alarm delaying rule, the system directly stores the
received alarm meeting the specified conditions as a history alarm when this alarm is
cleared during the preset delay time.
When a network being debugged or an unstable network is managed by the
NetNumen U31 system, a large number of alarms are reported to the system but
they are cleared later in a short time. Normally, such transient alarms are not
caused by serious failures. However, a large amount of transient alarms displayed
in the real-time monitoring window may bury serious alarms that require immediate
handling. In this case, an alarm delaying rule can be used to limit the report of
transient alarms. Only the alarms persisting for a period longer than the preset delay
time are reported to the system and displayed on the client GUI.
Alarm Merging Rule

An alarm merging rule specifies the conditions for merging multiple alarms caused by
the same fault. In accordance with the alarm merging rule, the system merges the
alarms meeting the specified conditions, and only displays the first received alarm on
the client GUI, which represents the other merged alarms caused by the same fault.
Alarm Persisting Rule

An alarm persisting rule specifies the conditions for processing some persisting active
or unacknowledged alarms. In accordance with the alarm persisting rule, the system
upgrades the alarm severity or report a new alarm for an active or unacknowledged
alarm meeting the specified conditions when its persisting time exceeds the preset
limit.
Alarm Counting Rule

An alarm counting rule specifies the conditions for processing frequently occurring
alarms. In accordance with the alarm counting rule, the system reports a new alarm
for the alarm meeting the specified conditions when the frequency of this alarm during
a period exceeds the preset threshold.
Alarm Forwarding Rule

An alarm forwarding rule specifies the conditions for the automatic forwarding of
alarms. In accordance with the alarm forwarding rule, the system automatically
forwards the alarms meeting the conditions to the specified personnel via E-mail or
a short message if these alarms are received or have not been cleared during a
specific period.
Alarm Masking Rule

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Chapter 6 Alarm Rule Management
An alarm masking rule specifies the masking conditions for preventing the reporting
of some alarms. The system issues the alarm masking rule to the corresponding NE
agents, who will not report the alarms meeting the specified conditions to the system
after receiving this rule.
Note:
The alarm masking rule is different from the alarm filtering rule in Save mode.
However, the intuitive result of these two rules is that the alarms meeting the specified
conditions are not displayed on the client GUI or stored in the database of the
NetNumen U31 system.
The alarm masking rule is issued to the related NE agent or the related NE
managed by an NE agent. For the successful issue of the alarm masking rule,
the NE agent must be started, and the link between the NetNumen U31 server
and the NE agent must be normal. The NE agent discards the specified alarms
in accordance with the rule, and then the discarded alarms do not occupy any
network bandwidth between the NE agent and the NetNumen U31 server.
The alarm filtering rule in Save mode is not issued to the related NE agent. The
NetNumen U31 server discards the specified alarms upon receiving them. The
discarded alarms are not displayed on the client GUI, but they consume some
network bandwidth when being transferred from the NE agent to the NetNumen
U31 server.
Alarm Restraining Rule

An alarm restraining rule specifies the conditions for restraining the display of some
alarms. An alarm may correlate with another alarm. For example, the occurrence of
alarm B results in the occurrence of alarm A. In this case, users can create an alarm
restraining rule to restrain the display of alarm A, meaning only alarm B is displayed
on the client GUI. The alarm restraining another alarm is called root alarm. The alarm
restrained by another alarm is called correlated alarm.
The following two types of alarm restraining rules can be created depending on the
correlation of alarms.
Alarm restraining rule by NE: This rule can be specified for the restraint of alarms
between different NEs.
Alarm restraining rule by NE Type: This rule can be specified for the restraint
of alarms between correlated NEs of the same type, or alarms in different
components (such as racks, and boards) in the same NE.
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Note:
In an alarm restraining rule, only one root alarm can be specified and multiple
correlated alarms can be specified. This indicates that the occurrence of a root alarm
restrains the display of multiple correlated alarms.
Alarm Triggering Script Rule

The alarm triggering script rule is used to execute a predefined Man-Machine
Language (MML) script file when condition-meeting alarms are reported, cleared, or
when the alarms persist for a specified period of time.
Notification Filtering Rule

A notification filtering rule specifies the conditions for the automatic filtering of
notifications. In accordance with the notification filtering rule, the system automatically
discards the notifications that meet the specified conditions, which will not be
displayed on the client GUI or stored in the database.
Attributes of Alarm Rules

Each kind of alarm rule has three attributes, which determines its valid range, storage in
the database, and transfer via northbound interface.
l
Valid Range
The valid range of an alarm rule is determined by two dimensions: valid scope (global
or user) and valid period (forward or backward).
Global Validity: An alarm rule with global validity is valid on all alarms and
notifications that meets the specified conditions, regardless of the creator of this
rule. All alarms displayed by the system have been processed in accordance
with this rule.
User Validity: An alarm rule with user validity is only valid for the creator of this
rule. For example, a user specifies an Alarm Filtering Rule. Then the system
only filters received alarms in accordance with this rule for this user and displays
required alarms on the client of this user. Other users are not affected by the rule.
Backward Validity: An alarm rule with backward validity is valid for all alarms,
including the alarms reported before the creation of this rule and those reported
after the creation.
Forward Validity: An alarm rule with forward validity is only valid for alarms
reported after the creation of this rule.
Storage in Database
This attribute specifies whether the system stores the alarms meeting the conditions
of the rule into the database.
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Transfer via Northbound Interface

This attribute specifies whether the system transfers the alarms meeting the conditions
of the rule to an upper-level Network Management System (NMS) via northbound
interface.
For the previoulsy-described alarm rule attributes description, refer to Table 6-1.
Table 6-1 Alarm Rule Attribute Descriptions
Alarm Rule
Valid Range
Storage in
Transfer via
Database
Northbound
Interface
Alarm Acknowledg-
Global validity
ing Rule
Forward validity
Alarm Clearing Rule
Global validity
Forward validity
Global validity or user validity
Backward validity
Global validity or user validity
Forward validity
Global validity
Forward validity
Global validity
Forward validity
Alarm Persisting
Global validity
Rule
Forward validity
Alarm Counting Rule
Global validity
Forward validity
Alarm Forwarding
Global validity
Rule
Forward validity
Alarm Masking Rule
Global validity
Forward validity
Alarm Restraining
Global validity
Rule
Forward validity
Alarm Triggering
Global validity
Script Rule
Forward validity
Notification Filtering
Global validity
Rule
Forward validity
Alarm
Display
Filtering
Rule
Save
Alarm Delaying Rule
Alarm Merging Rule
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
No
No
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6.2 Alarm Rule Management Operations

Before any alarm rule management operation, the Rule Setting tab page in the client
window must be opened, see Figure 6-1.
Figure 6-1 Rule Setting Tab Page
To open Rule Setting tab page, perform either of the following operations:
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On the menu bar, select Fault > Setting > Rule Setting.
On the Management tab page in the navigation pane, double-click the Rule Setting
node.
The NetNumen U31 system supports managing different types of alarm rules through
appropriate toolbar buttons or shortcut menus. For a description of alarm rule management
operations, refer to Table 6-2.
Table 6-2 Alarm Rule Management Operations
Operation
Toolbar Button
Create an alarm rule
Shortcut Menu
Description
Creates an alarm rule of a particular

type.
Modify an alarm rule
Modify
Modifies the settings of an existing

alarm rule.
Enable an alarm rule
Enable
Enables an alarm rule.
Disable an alarm rule
Disable
Disables an alarm rule.
Delete an alarm rule
Delete
Deletes an unnecessary alarm rule.
Refresh alarm rules
Refreshes the information of all

alarm rules by synchronizing the
latest alarm rule information from the
NetNumen U31 server.
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Operation
Toolbar Button
Shortcut Menu
Description
View related rules
Relative rule
Displays other rules related to an

alarm rule.
Note:
For the operations of creating and modifying alarm rules, the NetNumen U31 system
records the information of the user who performs the operations, and the operation time.
This record can be queried subsequently for tracing the relevant operations.
6.3 Creating an Alarm Rule

Context
The procedures for creating different types of alarm rules are similar except for the setting
of some special parameters. The following procedure only provides a general procedure
for creating an alarm rule. For details on how to set special parameters for a specific rule,
refer to the sections corresponding to the type of the alarm rule.
Steps
l On the menu bar, select Fault > Setting > Rule Setting.
l On the Management tab page in the navigation pane, double-click the Rule
Setting node.
The Rule Setting tab page is displayed, see Figure 6-2.
Figure 6-2 Rule Setting Tab Page
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2. On the toolbar of the Rule Setting tab page, click

see Figure 6-3.
. The New dialog is displayed,
Figure 6-3 Selecting an Alarm Rule Type
3.
Note:
For the description about special parameters for a specific rule, refer to the subsequent
sections corresponding to each rule type.
In the New dialog box, select an alarm rule type, and then click OK. Depending on the
selected alarm rule type, the corresponding dialog box is displayed.
4. Set the conditions for the new rule, and then click OK. The created alarm rule is
displayed in the rule list on the Rule Setting tab page.
End of Steps
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6.3.1 Creating an Alarm Acknowledging Rule

Context
This procedure describes how to create an alarm acknowledging rule.
Prerequisite
The Rule Setting tab page is opened in the client window.
Steps
see Figure 6-4.
. The New dialog box is displayed,
Figure 6-4 New Dialog Box
2. Select Alarm Acknowledging Rule, and then click OK. The Alarm Acknowledging
Rule dialog box is displayed with two tab pages. By default, the Basic tab page is
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Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab Page)
3. On the Basic tab page, perform the following operations:

a. Enter a name and additional information in the Name box and the Description
box for the rule to be created.
b. Select an initial status for the new rule: Activate or Suspend.
c. Select the time for taking the acknowledgement action: While Reporting (when
alarms are reported) or While Restoring (when alarms are cleared).
4. Click the Condition tab page. The Condition tab page is displayed with three sub-tab
pages. By default, the Location sub-tab page is displayed, see Figure 6-6.
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Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab Page-Location)
l
l
Note:
If All NEs and All Codes on the Location tab page and Alarm Code tab page are
selected respectively, a Confirm dialog box is displayed after OK is clicked.
If no special condition is set on the Others tab page, the system considers that all the
options are selected by default.
5. On the Location sub-tab page, select the NEs whose alarms require automatic
acknowledgement.
6. Click the Alarm Code sub-tab page. The Alarm Code sub-tab page is displayed, see
Figure 6-7.
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Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab Page-Alarm Code)
7. On the Alarm Code sub-tab page, select the alarm codes for acknowledging the
corresponding alarms.
8. Click the Others sub-tab page. The Others sub-tab page is displayed, see Figure 6-8.
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Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab Page-Others)
9. On the Others sub-tab page, perform the following operations:

a. Set a period for acknowledging alarms raised during this period.
b. Select alarm type(s) for acknowledging alarms of particular types.
c. Select severity level(s) for acknowledging alarms at particular severity levels.
d. Set an IP address for acknowledging alarms of a specific NE, and/or enter a
keyword for acknowledging alarms by the content of alarm remark.
10. Click OK. The created alarm rule is displayed in the rule list on the Rule Setting tab
page.
After the alarm acknowledging rule is created and activated, the system automatically
acknowledges the alarms that meet the specified conditions when they are received
or cleared.
End of Steps
6.3.2 Creating an Alarm Clearing Rule

Context
This procedure describes how to create an alarm clearing rule.
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Prerequisite
Steps
see Figure 6-9.
2. Select Alarm Clearing Rule, and then click OK. The Alarm Clearing Rule dialog box
is displayed with two tab pages: Basic and Condition. By default, the Basic tab page
is displayed.
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Note:
The instructions for setting the parameters on the Condition tab page for an alarm clearing
rule are similar to those for an alarm acknowledging rule. Refer to the section Creating
an Alarm Acknowledging Rule for details.
pages: Location, Alarm Code, and Others. By default, the Location sub-tab page
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be cleared.
page.
After the alarm clearing rule is created and enabled, the system forcibly clears the
alarms that meet the specified conditions upon receiving them and store these alarms
as history alarms.
End of Steps
6.3.3 Creating an Alarm Filtering Rule

Context
This procedure describes how to create an alarm filtering rule.
Prerequisite
Steps
see Figure 6-10.
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2. Select Alarm Filtering Rule, and then click OK. The Alarm Filtering Rule dialog box
is displayed with two tab pages. By default, the Basic tab page is displayed, see
Figure 6-11.
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Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab Page)
Note:
If Display is selected, users can set the validity range of the new rule:
l
l
l
Valid for all users: the rule is valid for all users.
Valid only for department: the rule is valid only for the designated department
Valid only for admin: the rule is valid only for the administrator.
If Save is selected, the filtered alarms are neither displayed in the client nor saved in
the database.
c. Select a filter type: Display, or Save.
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Note:
The instructions for setting the parameters on the Condition tab page for an alarm filtering
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be filtered.
page.
After the alarm filtering rule is created and enabled, the system filters the alarms that
meet the specified conditions. The filtered alarms are not displayed on the client GUI.
End of Steps
6.3.4 Creating an Alarm Delaying Rule

Context
This procedure describes how to create an alarm delaying rule.
Prerequisite
Steps
see Figure 6-12.
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2. Select Alarm Delaying Rule, and then click OK. The Alarm Delaying Rule dialog
box is displayed with two tab pages. By default, the Basic tab page is displayed, see
Figure 6-13.
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Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab Page)
Note:
The default delay time is 10 seconds. Only the alarms that have not been cleared in
10 seconds will be reported and displayed on the client GUI. The range of delay time
is from 10 to 1800 seconds.
c. Enter a number or click the upper arrow of the Delay time spin box to set the delay
time.
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Note:
The instructions for setting the parameters on the Condition tab page for an alarm delaying
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be processed
after the delay time.
page.
End of Steps
6.3.5 Creating an Alarm Merging Rule

Context
This procedure describes how to create an alarm merging rule.
Prerequisite
Steps
see Figure 6-14.
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2. Select Alarm Merging Rule, and then click OK. The Alarm Merging Rule dialog box
is displayed with three tab pages: Basic, Condition, and Action. By default, the
Basic tab page is displayed.
Note:
The instructions for setting the parameters on the Condition tab page for an alarm merging
The NEs and alarm codes must be specified on the Location tab page and Alarm Code
tab page.
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is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be merged.
6. Click the Action tab page. The Action tab page is displayed, see Figure 6-15.
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab Page)
Note:
The merging action cannot be modified once the alarm merging rule is successfully
created.
7. Specify the alarm that will be displayed on the client GUI to represent the other merged
alarms.
The options are:
l Display one of the merged alarms
l Report a new alarm
To enable the system to report a new alarm to represent the merged alarms, perform
the following operations:
a. Set a severity level for the new alarm.
b. Enter additional information of the new alarm in the New Alarm Remark box.
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page.
After the alarm merging rule is created and activated, the system merges the alarms
that meet the specified conditions. Only one of the merged alarms or a newly-raised
alarm is displayed on the client GUI, representing all the other merged alarms. If one
of the merged alarm is displayed on the client GUI but this alarm is cleared, the system
selects and displays another alarm to represent the other merged alarms. Users can
click the plus sign before the displayed alarm to view all the merged alarms.
The merged alarms not displayed on the client GUI are regarded as invisible alarms
in the system. When querying active alarms, users can select Invisible to display the
merged alarms in the query results. For details, refer to the section Querying Active
Alarms by Customized Conditions.
End of Steps
6.3.6 Creating an Alarm Persisting Rule

Context
This procedure describes how to create an alarm persisting rule.
Prerequisite
Steps
see Figure 6-16.
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2. Select Alarm Persisting Rule, and then click OK. The Alarm Persisting Rule dialog
box is displayed with three tab pages: Basic, Condition, and Action. By default, the
Note:
The instructions for setting the parameters on the Condition tab page for an alarm
persisting rule are similar to those for an alarm acknowledging rule. Refer to the section
Creating an Alarm Acknowledging Rule for details.
tab page.
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is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms required to follow
the rule.
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab Page)
7. On the Action tab page, perform the following operations:

a. Enter a number in the Alarm Persisting Duration spin box.
b. Select a unit from the drop-down list after it to set the duration threshold.
For the persisting duration range, refer to Table 6-3.
Table 6-3 Persisting Duration Range
Duration Range
Unit
[10, 86400]
Second
[1, 1440]
Minute
[1, 24]
Hour
c. Select a persisting state: Unacknowledged State or Active state, for counting

the duration of persisting unacknowledged alarms or active alarms.
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d. Select the system action when the duration of the alarm meeting the specified
conditions exceeds the threshold: Severity level raise or Create new alarm.
l If Raise the Severity Level is selected, select the severity level(s) that the
alarms are upgraded to.
l If Create a New Alarm is selected, select a severity level for the new alarm
to be reported, and enter the information of the new alarm.
page.
After the alarm persisting rule is created and activated, the system counts the
persisting time of the unacknowledged alarms or active alarms that meet the specified
conditions. Once the persisting time exceeds the threshold, the system will upgrade
the severity level of such alarms or report a new alarm.
The system clears the newly-reported alarm upon the state change of the persisting
alarm, for example, the active alarm becomes a history alarm, or the unacknowledged
alarm gets acknowledged.
End of Steps
6.3.7 Creating an Alarm Counting Rule

Context
This procedure describes how to create an alarm counting rule.
Prerequisite
Steps
see Figure 6-18.
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2. Select Alarm Counting Rule, and then click OK. The Alarm Counting Rule dialog
box is displayed with three tab pages: Basic, Condition, and Action. By default, the
Note:
The instructions for setting the parameters on the Condition tab page for an alarm counting
tab page.
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is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be counted.
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab Page)

a. Set the counting period, frequency threshold, and severity level of the new alarm
to be reported.
For example, use the default settings: the counting period is 20 seconds, the
frequency threshold is 10, and the severity level of the alarm to be reported is
critical.
b. Enter a remark for the new alarm as needed.
page.
After the alarm counting rule is created and activated, the system starts counting the
times of occurrence upon receiving the first alarm that meets the specified conditions.
Once the frequency of this alarm during a counting period is found threshold, the
system raises a new alarm, which indicates the detailed alarm information, such as
the severity level, the original alarm and the current frequency.
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If the alarm is reported again before the counting period ends, the system updates the
frequency information of the newly-raised alarm instead of raising another new alarm.
Upon the ending of the counting period, the system clears the raised alarm and starts
the counting of alarms in the new period.
End of Steps
6.3.8 Creating an Alarm Forwarding Rule

Context
This procedure describes how to create an alarm forwarding rule.
Prerequisite
l
l

The mail server and/or SMS module have been properly configured. For details, refer
to the section Alarm Monitoring via a Short Message and E-mail in Chapter 2 Alarm
and Notification Monitoring.
Steps
see Figure 6-20.
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2. Select Alarm Forwarding Rule, and then click OK. The Alarm Forwarding Rule
dialog box is displayed with three tab pages: Basic, Condition, and Action. By
default, the Basic tab page is displayed, see Figure 6-21.
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Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab Page)

c. To forward specific alarms when they are cleared, select Support Forwarding
Alarm on Clearing.
d. To forward the statistical information of specific alarms, select Support
Forwarding Alarm Statistics.
Note:
The instructions for setting the parameters on the Condition tab page for an alarm
forwarding rule are similar to those for an alarm acknowledging rule. Refer to the section
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be forwarded.
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Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab Page)

a. Under User Information, enter E-mail address(es) in the Email box, and phone
number(s) in the Phone box.
If the E-mail and phone number information of the person have been set in
the system, users can click the Address button to select the E-mail address
and phone number in the displayed dialog box. For details, refer to the section
Forwarding an Active Alarm via E-mail and a Short Message.
b. Under Forward Type, select a forward type: Immediately forward or Forward
when time is over.
For example, to forward the alarms meeting the forwarding conditions after 30
minutes every hour, select Forward when time is over, enter 20 in the spin box
after the option button, and select Every.
c. To forward the alarms on special day(s), select Forward on special day, select
By week or By month, and then select the day(s) under Day setting.
d. To forward the alarms on special hour(s) in a day, select Forward at special
hour(s), and then select the day(s) under Time setting.
page.
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After the alarm forwarding rule is created and activated, the system forwards the
information of the alarms meeting the forwarding conditions to the specified person
via E-mail and/or a short message.
End of Steps
6.3.9 Creating an Alarm Masking Rule

Context
This procedure describes how to create an alarm masking rule.
Prerequisite
Steps
see Figure 6-23.
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2. Select Alarm Masking Rule, and then click OK. The Alarm Masking Rule dialog box
is displayed with two tab pages: Basic and Condition. By default, the Basic tab page
is displayed.
Note:
The instructions for setting the parameters on the Condition tab page for an alarm masking
On the Location sub-tab page, only started NE agents and NEs managed by them are
optional.
The NEs must be specified on the Location tab page.
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarms to be masked.
page.
After the alarm masking rule is created and activated, the corresponding NE agent or
NE discards the alarms that meet the specified conditions. As a result, these alarms
are not reported to the NetNumen U31 system.
End of Steps
6.3.10 Creating an Alarm Triggering Script Rule

Context
This procedure describes how to create an alarm triggering script rule.
Prerequisite
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Steps
see Figure 6-24.
2. Select Alarm Triggering Script Rule, and then click OK. The Alarm Triggering
Script Rule dialog box is displayed with two tab pages: Basic and Condition. By
default, the Basic tab page is displayed, see Figure 6-25.
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Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab Page)
3. On the Basic tab page, set the parameters as required.

For a description of the parameters for alarm triggering script rule, refer to Table 6-4.
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions
Parameter
Description
Name
Rule name
Description
Rule description
Rule state
Select an initial status for the new rule. The

options are:
l
Activate
Suspend
Alarm quantity
A single alarm persists in the specified

duration: One condition-meeting alarm is
raised.
Multiple alarms exist at the same time:

Two or more condition-meeting alarms are
raised.
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Parameter
Description
Trigger the script when
Alarms are reported: The script is triggered

when the condition-meeting alarms are
reported.
Alarms persist for: The script is triggered

when the condition-meeting alarms exist
for a specified time.
Alarms are cleared: The script is triggered

when the condition-meeting alarms are
cleared.
Script file
The script file to be triggered when the rule

parameters are met.
l
Execute the script on
NE: The script is executed on the NE.

EMS server: The script is executed on the
EMS server.
If A single alarm persists in the specified duration is selected, proceed to Step 4

and Step 5.
If Multiple alarms exist at the same time is selected, proceed to Step 6.
Note:
For a description of the parameters on the Condition tab page, refer to the section
Creating an Alarm Acknowledging Rule of this chapter.
Users must specify the NEs and alarm codes on the sub-tab pages of the Condition tab
page.
is displayed.
5. Set the parameters on the three sub-tab pages to specify the alarm(s) that can trigger
the execution of the MML script.
6. On the Condition tab page, perform the following operations to add the alarms for
triggering the MML script:
a. Click Add. The Alarm Trigger Script Rule Condition dialog box is displayed,
see Figure 6-26.
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Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition
Tab Page-Location)
b. Select the NEs and alarm codes on the Location and Alarm Code tab pages to
specify the alarm.
c. Click OK.
page.
After the alarm triggering script rule is created and enabled, the system executes the
specified script file when the duration of a specified alarm or multiple alarms exceeds
the specified limit.
If the selected MML script is modified after the creation of the alarm triggering script
rule, users need to modify this rule by selecting this MML script again to invalidate the
modifications.
End of Steps
6.3.11 Creating an Alarm Restraining Rule by NE

Context
This procedure describes how to create an alarm restraining rule by NE.
Prerequisite
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Steps
see Figure 6-27.
2. Select Alarm Restraining Rule by NE, and then click OK. The Alarm Restraining
Rule by NE dialog box is displayed with three tab pages: Basic, Root Alarm, and
Correlated Alarm. By default, the Basic tab page is displayed. See
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Figure 6-28 Alarm Restraining Rule by NE Dialog Box (Basic Tab Page)

b. Select an initial status for the new rule: Activated or Suspended.
Note:
Only one NE and one alarm code can be selected for specifying the root alarm. Multiple
NEs and alarm codes can be selected for specifying correlated alarms.
4. Click the Root Alarm tab page. The Root Alarm tab page is displayed with two
sub-tab pages: Location and Alarm Code. By default, the Location sub-tab page is
displayed.
5. Select an NE and an alarm code on the two sub-tab pages to specify the root alarm,
for example, select the NE 220 and the alarm code Loss of Level 1 reference source
clock (198026129), see Figure 6-29.
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Figure 6-29 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab Page-Alarm
Code)
Note:
An alarm cannot be defined as a root alarm or a correlated alarm at the same time. If
an alarm is selected as a root alarm in an alarm restrain rule, it cannot be selected as a
correlated alarm in another alarm restrain rule.
6. Click the Correlated Alarm tab page. The Correlated Alarm tab page is displayed
with two sub-tab pages: Location and Alarm Code. By default, the Location sub-tab
page is displayed.
7. Select the NE(s) and alarm code(s) on the two sub-tab pages to specify the correlated
alarm(s), for example, select the NEs 220 and 20, and select the alarm codes Loss of
Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127).
page.
After the rule is set as described in the previous example, if the NE 220 reports the
alarm Loss of Level 1 reference source clock (198026129), the alarms Loss of
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Level 2 reference source clock (198026128) and Loss of Level 3 reference source
clock (198026127) reported by the NEs 220 and 20 are not displayed.
End of Steps
6.3.12 Creating an Alarm Restraining Rule by NE Type

Context
This procedure describes how to create an alarm restraining rule by NE Type.
Prerequisite
Steps
see Figure 6-30.
2. Select Alarm Restraining Rule by NE Type, and then click OK. The Alarm
Restraining Rule by NE Type dialog box is displayed with two tab pages: Basic and
Condition. By default, the Basic tab page is displayed. See Figure 6-31.
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Figure 6-31 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab Page)

b. Select an initial status for the new rule: Activated or Suspended.
Note:
Only one NE type can be selected on the NE Type sub-tab page.
pages: NE Type, Root Alarm Code, and Correlated Alarm Code. By default, the
NE Type sub-tab page is displayed, see Figure 6-32.
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Figure 6-32 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab Page-NE
Type)
5. Select an NE type.
Note:
Only one root alarm code can be selected on the Root Alarm Code sub-tab page.
6. Click the Root Alarm Code sub-tab page. The Root Alarm Code sub-tab page is
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Figure 6-33 Alarm Restraining Rule by NE Type Dialog Box (Condition Tab
Page-Root Alarm Code)
7. Select a root alarm code.

8. Click the Correlated Alarm Code sub-tab page. The Correlated Alarm Code sub-tab
page is displayed, see Figure 6-34.
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Page-Correlated Alarm Code)
9. Select one or multiple consequential alarm code(s).

page.
After the alarm restraining rule by NE type is created and activated, the specified
consequential alarm(s) is not displayed when the specified root alarm is reported or
already exists in the system.
End of Steps
6.3.13 Creating a Notification Filtering Rule by NE Type

Context
This procedure describes how to create a notification filtering rule.
Prerequisite
Steps
see Figure 6-35.
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2. Select Notification Filtering Rule, and then click OK. The Notification Filtering Rule
dialog box is displayed with two tab pages: Basic and Condition. By default, the
Note:
The instructions for setting the parameters on the Condition tab page for a notification
filtering rule are similar to those for an alarm acknowledging rule. Refer to the section
pages: Location, Notification Code, and Others. By default, the Location sub-tab
page is displayed.
5. Set the parameters on the three sub-tab pages to specify the notifications to be filtered.
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6. Click OK. The created notification rule is displayed in the rule list on the Rule Setting
tab page.
After the notification filtering rule is created and enabled, the system automatically
filters the notifications that meet the specified conditions upon receiving them. The
filtered notifications are not displayed on the client GUI or stored in the database of
the system.
End of Steps
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Chapter 7
Handling Suggestion
Management
Table of Contents
Overview ....................................................................................................................7-1
Exporting Handling Suggestions to a File ...................................................................7-2
Importing Handling Suggestions From a File ..............................................................7-3
Searching for Handing Suggestions ...........................................................................7-3
Supplementing Handling Suggestions for an Alarm ....................................................7-4
7.1 Overview
The NetNumen U31 provides handling suggestions for each alarm and notification for
reference. After maintaining the network and the EMS for a long time, maintenance
personnel can summarize alarm processing experiences and supplement the contents of
handling suggestions in the system.
Before managing existing handling suggestions in the NetNumen U31 system, ensure that
the Handling Measure Setting tab page is opened in the client window. To open the tab
page, perform either of the following operations:
l
l
On the menu bar, select Fault > Setting > Handling Suggestion Setting.
On the Management tab page in the navigation pane, double-click the Handling
Suggestion Setting node.
Select an alarm code in the Resource Type tree. Users can view the reason code, reason
description, default handling suggestions, and user-defined handling suggestions of this
alarm on the Handling Suggestion Setting tab page, see Figure 7-1.
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Figure 7-1 Handling Suggestion Setting Tab Page
On the Handling Suggestion Setting tab page, the following operation can be performed:
l
l
l
l
Export existing handling suggestions to an XML, TXT, HTM, PDF, XLS, or CSV file
Import user-defined handling suggestions from an XLS or CSV file
Search for the handling suggestions of an alarm or notification
Supplement handling suggestions of an alarm or notification.
7.2 Exporting Handling Suggestions to a File

Context
The existing handling suggestions in the NetNumen U31 system can be exported and
saved as an XML, TXT, HTM, PDF, XLS, CSV, PRN, or XLSX file on the local client.
This procedure describes how to export all handling suggestions to a file.
Steps
1. On the Handling Suggestion Setting tab page, click the Export button. The Save
2. Enter or select a directory for saving the file from the Save in drop-down list.
3. Select a file type from the Files of type drop-down list.
4. Enter a name for the file in the File name box.
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Chapter 7 Handling Suggestion Management
5. Click Save. The file containing the handling suggestions of all alarms is displayed
under the specified directory.
End of Steps
7.3 Importing Handling Suggestions From a File

Context
This procedure describes how to modify the existing user-defined handling suggestions in
the system by importing an XLS or CSV file.
Prerequisite
The XLS, XLSX, or CSV file containing the user-defined handling suggestions is available
on the client.
Steps
1. On the Handling Suggestion Setting tab page, click the Import button. The Confirm
dialog box is displayed, displaying that only user-defined handling suggestions can be
changed in accordance with the contents in the file to be imported.
2. Click OK in the Confirm dialog box. The Open dialog box is displayed.
3. Select the directory for saving the file to be imported from the Look in drop-down list.
4. Select the file.
5. Click Open. The user-defined handling suggestions in the system change in
accordance with the imported information.
End of Steps
7.4 Searching for Handing Suggestions

Context
The NetNumen U31 system supports search by keyword for quickly finding an alarm and
its handling suggestions.
The following procedure describes how to search for the handling suggestions of an alarm
related to E1/T1 link.
Steps
1. On the Handling Suggestion Setting tab page, enter a keyword (E1/T1) in the Enter
filter text box, and then click . The Resource Type tree is expanded, listing all
alarm codes containing the keyword E1/T1, see Figure 7-2.
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Figure 7-2 Resource Type Tree
2. After locating the required alarm, click it on the Resource Type tree to view its handling
suggestions.
End of Steps
7.5 Supplementing Handling Suggestions for an Alarm

Context
Users can add more handling suggestions in accordance with their alarm handling
experience. The supplemented handling suggestions are saved as user-defined handling
suggestions for reference.
This procedure describes how to add user-defined handling suggestions for an alarm.
Steps
1. On the Handling Suggestion Setting tab page, click the alarm to which the handling
suggestions are to be added in the Resource Type tree.
2. Under User-defined Suggestions, enter the handling suggestions, and then click
Save.
End of Steps
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Chapter 8
Alarm Severity Management

Table of Contents
Overview ....................................................................................................................8-1
Resetting the Severity Level of an Alarm ....................................................................8-2
Creating a Severity Regrading Rule for Specific Managed NEs ..................................8-3
8.1 Overview
Alarms can be classified into four types depending on the severity of the failures causing
them:
l
l
l
l
Critical alarm
Major alarm
Minor alarm
Warning
NetNumen U31 assigns a default severity level to each alarm, which can be modified as
needed. The modification impacts all alarms corresponding to the alarm code reported
by all NEs. Users can also create a severity regrading rule to specify the severity of the
alarms reported by specific NEs.
Before any operation on alarm severity, perform either of the following step to open the
Severity Regrading Setting tab page in the client window:
l
l
On the menu bar, select Fault > Setting > Severity Regrading Setting.
On the Management tab page in the navigation pane, double-click the Severity
Regrading Setting node.
Figure 8-1 shows an example of the Severity Regrading Setting tab page, on which
WRNC(20413) is selected from the Code Group drop-down box on the toolbar.
Figure 8-1 Severity Regrading Setting Tab Page
The toolbar on the upper part of the Severity Regrading Setting tab page offers some
shortcut buttons for managing alarm severity.
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For a description of the shortcut buttons, refer to Table 8-1.

Table 8-1 Severity Regrading Setting Tab Toolbar Buttons
Button
Function
Exports all the alarm severity settings to an XML, TXT, HTM, PDF, XLS,
or CSV file.
Imports customized severity settings from an XLS or CSV file.
Creates a severity regrading rule to specify the severity level of alarms
reported by specific NEs in accordance with an alarm code.
Modifies an existing severity regrading rule.
Deletes an existing severity regrading rule.
Saves the modification of alarm severity.
Restores the default severity settings.
Refreshes the alarm severity list.
Searches for a specific severity regrading rule.
8.2 Resetting the Severity Level of an Alarm

Context
This procedure describes how to reset the severity level of an alarm.
Note:
The default severity level of an alarm should not be modified unless absolutely necessary.
Steps
1. On the Severity Regrading Setting tab page, select the group of the alarm to be
regraded from the Code Group drop-down list on the toolbar. All alarms of the selected
group are displayed.
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Chapter 8 Alarm Severity Management
Note:
The system allows users to modify only the custom severity of each alarm. The default
severity level cannot be modified by users. The Custom Severity drop-down list lists the
three severity levels other than the default one.
2. On the row of the alarm to be regraded, click the drop-down box in the Custom
Severity column, and then select a new severity level. A red exclamatory mark (!) is
displayed in the corresponding cell on the Modify Flag column.
Note:
The severity level of the alarms received by the system before the regrading remains
unchanged. The new severity level only takes effect on the alarms received by the system
after the reset.
In addition, the severity regrading is only valid in the NetNumen U31 system, which does
not impact the alarms in NEs and their Operation and Maintenance Modules (OMMs).
3. Click
on the toolbar to save the modification.
After the modification is saved, the exclamatory mark in the corresponding cell on the
Modify Flag column disappears. The severity level of the alarm is changed.
End of Steps
8.3 Creating a Severity Regrading Rule for Specific

Managed NEs
Context
To apply the customized severity level on the alarms reported by specific NEs, users can
create a severity regrading rule on the basis of the corresponding alarm code.
This procedure describes how to create a severity regrading rule.
Steps
1. On the Severity Regrading Setting tab page, select the group of the required alarm
from the Code Group drop-down list on the toolbar. All alarms of the selected group
are displayed.
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2. Click the row of the alarm code as the template for the new severity regrading rule,
such as 198080542(RUB Board overload), and then click
on the toolbar. The
Regrade Severity dialog box is displayed.
3. Select the target NEs, and click OK. A plus sign is displayed before the selected alarm
code.
4. Click the plus sign to display the created severity regrading rule, see Figure 8-2.
Figure 8-2 Created Severity Regrading Rule
5. On the row of the severity regrading rule, click the drop-down box in the Custom
Severity column, and then select a new severity level.
6. Click on the toolbar. The severity level of the alarms (corresponding to the selected
alarm code) reported by the specified NE 220 is Warning, and the severity level of the
alarms reported by the other NEs is Critical.
End of Steps
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Chapter 9
Alarm Box Management

Table of Contents
Overview ....................................................................................................................9-1
Adding an Alarm Box..................................................................................................9-1
Modifying the Settings of an Alarm Box ......................................................................9-4
Activating an Alarm Box .............................................................................................9-5
Suspending an Alarm Box ..........................................................................................9-5
Deleting an Alarm Box................................................................................................9-6
Refreshing the Settings of Alarm Boxes .....................................................................9-6
9.1 Overview
An alarm box provides the following functions:
l
l
l
l
l
Collects alarm information and alarm clearing notifications from an EMS.

Displays the received alarms on an LCD screen.
Turns on alarm indicators.
Produces alarm sounds.
Forwards the collected alarm notifications and alarm clearing notifications to relevant
personnel via a short message by its built-in SMS module.
Before being used, an alarm box must be configured in the NetNumen U31 system. In
accordance with the settings, the NetNumen U31 establishes a connection to the alarm
box, over which alarm information is transferred to the alarm box. Also, users can set
conditions for forwarding specific alarms to the alarm box.
NetNumen U31 supports the following alarm box-related operations:
l
l
l
l
l
Adding an alarm box

Modifying the settings of an alarm box
Activating an alarm box
Suspending an alarm box
Refreshing the settings of alarm boxes
9.2 Adding an Alarm Box

Context
Users can add the information of an alarm box and configure the alarm box in the
NetNumen U31 system. When the network connection between the NetNumen U31
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system and the alarm box is normal, the system transfers the information of required
alarms to the alarm box.
This procedure describes how to add the information of an alarm box in the NetNumen
U31 system.
Prerequisite
The physical link between the NetNumen U31 system and the alarm box to be added is
normal.
Steps
l On the menu bar, select Fault > Setting > Alarm Box Setting.
l On the Management tab page in the navigation pane, double-click the Alarm
Box Setting node.
The Alarm Box Setting tab page is displayed.
2. On the toolbar of the Alarm Box Setting tab page, click
box is displayed, see Figure 9-1.
. The Alarm Box dialog
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Chapter 9 Alarm Box Management
Figure 9-1 Alarm Box Dialog Box
3. Set the required parameters. For a description of the alarm box parameters, refer to
Table 9-1.
Table 9-1 Alarm Box Dialog Box Parameter Descriptions
Parameter
Description
Name
Alarm box name.
Description
Description of the alarm box.
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Parameter
Description
Initial State
Initial state of the alarm box.

l
Activated: When rule-meeting alarms are reported, the system

will send the alarms to the alarm box.
Suspended: When rule-meeting alarms are reported, the system

will not send the alarms to the alarm box.
IP
IP address of the alarm box.
Server Port
The port number of the NetNumen U31 server used to connect to the
alarm box. The value cannot be modified.
Detect button
To detect whether the alarm box can be connected.
Display Alarm Severity
Specifies the severities of alarms to be displayed on the LCD screen of

the alarm box.
Alarm Severity
Specifies the severities of alarms which will trigger the alarm sound.
Alarms send to alarm
Select the severities of alarms to be sent to the alarm box.
box
Advanced button
Becomes available after the alarms to be sent to the alarm box are
specified.
To set advanced conditions that restrict the alarm sending, perform
i.
Click the Advanced button. The Condition dialog box is displayed.
ii.
Select the NEs, alarm codes, reporting time, and/or alarm types on
the Location, Alarm Code, and Others tab pages to specify the
alarms to be sent to the alarm box. Click OK.
4. Click OK. The added alarm box is displayed on the Alarm Box Setting tab page. The
NetNumen U31 system establishes a connection to the added alarm box. The alarms
meeting the conditions will be sent by the NetNumen U31 system to the alarm box.
End of Steps
9.3 Modifying the Settings of an Alarm Box

Context
Users can modify the settings of an existing alarm box (except the name of the alarm box)
This procedure describes how to modify the settings of an alarm box.
Steps
1. On the Alarm Box Setting tab page, locate the alarm box to be modified, and then
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l
l
Right-click the alarm box, and then click Modify.

Click the alarm box, and then click
on the toolbar.
The Alarm Box dialog box is displayed.

2. Modify the alarm box settings as needed.
3. Click OK.
End of Steps
9.4 Activating an Alarm Box

Context
The system only transfers the required alarms to an alarm box when this alarm box is
activated in the NetNumen U31 system.
This procedure describes how to activate a suspended alarm box.
Prerequisite
The status of the alarm box to be enabled is Suspended.
Steps
1. On the Alarm Box Setting tab page, locate the alarm box to be activated, and then
perform either of the following steps:
l Right-click the alarm box, and then click Activate.
l Click the alarm box, and then click
on the toolbar.
The Confirm dialog box is displayed.
2. Click OK. The status of the alarm box changes from Suspended to Activated. The
system will transfer received alarms to the alarm box in accordance with the settings.
End of Steps
9.5 Suspending an Alarm Box

Context
The alarm box can be suspended to prevent the system from transferring alarms.
This procedure describes how to suspend an activated alarm box.
Prerequisite
The status of the alarm box to be suspended is Activated.
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Steps
1. On the Alarm Box Setting tab page, locate the alarm box to be suspended, and then
l Right-click the alarm box, and then click Suspend.
on the toolbar.
2. Click OK. The alarm box status changes from Activated to Suspended. The system
will not transfer the alarms to the disabled alarm box.
End of Steps
9.6 Deleting an Alarm Box

Context
If an alarm box will not be used any longer, it can be deleted from the NetNumen U31
system.
The following procedure describes how to delete an alarm box.
Steps
1. On the Alarm Box Setting tab page, locate the alarm box to be deleted, and then
l Right-click the alarm box, and then click Delete.
on the toolbar.
2. Click OK. The deleted alarm box disappears from the Alarm Box Setting tab page.
End of Steps
9.7 Refreshing the Settings of Alarm Boxes

Context
The NetNumen U31 server saves the modifications on alarm boxes performed by different
logged-in users through different clients. Users can refresh the alarm box list to obtain the
latest settings of all alarm boxes in the system.
This procedure describes how to refresh the settings of alarm boxes.
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Steps
1. On the Alarm Box Setting tab page, click on the toolbar. The system synchronizes
the latest settings of all alarm boxes from the NetNumen U31 server and refreshes the
information of alarm boxes on the Alarm Box Setting tab page.
End of Steps
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Chapter 10
Preference Settings
Table of Contents
Customizing an Alarm Code .....................................................................................10-1
Modifying the Cause Description of an Alarm ...........................................................10-3
Setting the Alarm Forward Template.........................................................................10-5
Merging Intermittent Alarms......................................................................................10-7
Setting an Alarm Prompting Rule..............................................................................10-8
Customizing Alarm Sounds and Colors ..................................................................10-10
Creating an Alarm-Suppressing Plan Task..............................................................10-13
10.1 Customizing an Alarm Code

Context
In addition to predefined alarm codes, the NetNumen U31 system also supports custom
settings of some alarm codes, such as performance threshold alarms and product-specific
public alarms. Users can specify the name and severity level for such alarms in accordance
with the actual situation of the managed network.
Note:
The available alarm codes that can be customized vary with the version of the NetNumen
U31 system.
This procedure describes how to customize a performance threshold alarm.
Steps
1. In the client window, perform either of the following operations:
l On the menu bar, select Fault > Setting > Alarm Code Description Setting.
l On the Management tab page in the navigation pane, double-click the Alarm
Code Description Setting node.
The Alarm Code Description Setting tab page is displayed, see Figure 10-1.
10-1
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Figure 10-1 Alarm Code Description Setting Tab Page
2. Locate the alarm code to be customized, and then perform either of the following
operations:
l Double-click the alarm code.
on the toolbar of the tab page.
l Click the alarm code, and then click
The Alarm Code Description Setting dialog box is displayed, see Figure 10-2.
Figure 10-2 Alarm Code Description Setting Dialog Box
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Chapter 10 Preference Settings
Note:
The severity of a performance threshold alarm in this dialog box can be configured
because the actual severity of this alarm vary with the value of the corresponding
performance index. For example, if the system detects that the value of the
performance index is located in the threshold range for critical severity level, it will
report a threshold alarm as a critical alarm.
For an alarm whose severity can be set, a Modified Severity drop-down list is
available under Severity in the Alarm Code Description Setting dialog box.
3. Under Modified Name, enter a new name for the alarm code.
4. Click OK. The alarms that have the customized alarm code are displayed on the client
GUI with the specified name and severity level.
On the Alarm Code Description Setting tab page, users can also perform the
following operations by clicking the corresponding buttons on the toolbar:
l
l
l
Export the alarm codes that can be customized to an XML, TXT, HTM, PDF, XLS,
CSV, PRN, or XLSXfile.
Import the modification of customized alarm codes from an XLS, XLSX, or CSV
file.
Refresh the alarm codes displayed in the client window to get the latest information
of these alarm codes from the server.
End of Steps
10.2 Modifying the Cause Description of an Alarm

Context
The NetNumen U31 system provides probable causes for each alarm code for reference.
Users can modify the description of probable causes when necessary.
This procedure describes how to modify the description of probable causes of an alarm.
Note: CDMA NEs do not support this operation.
Steps
l On the menu bar, select Fault > Setting > Reason Setting.
l On the Management tab page in the navigation pane, double-click the Reason
Setting node.
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The Reason Setting tab page is displayed, see Figure 10-3.

Figure 10-3 Reason Setting Tab Page
2. Locate the alarm code whose causes are to be modified, and then perform either of
l Double-click the alarm code.
on the toolbar of the tab page.
l Click the alarm code, and then click
The Reason Setting dialog box is displayed, see Figure 10-4.
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Figure 10-4 Reason Setting Dialog Box
3. In the Modified Name area, enter new probable causes for the alarm code.
4. Click OK.
End of Steps
10.3 Setting the Alarm Forward Template

Context
When the alarm forwarding function is used, the system forwards the information of
required alarms via E-mail or a short message in accordance with the forward template.
The system provides a default forward template that determines the content and format
of alarm information in an E-mail or a short message. Users can customize the forward
template as required.
This procedure describes how to set the alarm forward template.
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Steps
1. On the menu bar of the client window, select Fault > Setting > Forward Template
Setting. The Forward Template Setting dialog box is displayed, see Figure 10-5.
Figure 10-5 Forward Template Setting Dialog Box
Note:
After modifying the fields in a box, users can click the corresponding Verify button to check
the validity of the fields.
2. Under SMS template, Mail subject, and Mail contents, edit the fields and formats
for a short message, E-mail subject, and E-mail content.
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3. Click OK.
End of Steps
10.4 Merging Intermittent Alarms

Context
The system may receive multiple alarms of the same alarm code from an NE in a short
time. These alarms are regarded as intermittent alarms. Users can set a rule to merge
such alarms into one alarm. When multiple alarms meet the rule, the system displays only
a new merged alarm with a + sign before it. When all the intermittent alarms are cleared,
the merged alarms will be cleared a week later.
This procedure describes how to set the conditions for merging intermittent alarms.
Steps
1. On the menu bar of the client window, select Fault > Setting > Intermittent Alarm
Setting.
The Intermittent Alarm Setting dialog box is displayed, see Figure 10-6.
Figure 10-6 Intermittent Alarm Setting Dialog Box
2. To enable the intermittent alarm merging function, select the Enable intermittent
alarm processing check box.
Note:
The default merging condition is that five alarms of the same alarm code are reported by
the same NE in one minute.
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3. Modify the time and the number of alarms to specify the merging condition.
4. Click OK. The system merges intermittent alarms in accordance with the setting.
End of Steps
10.5 Setting an Alarm Prompting Rule

Context
In the NetNumen U31 system, users can set a prompting rule for concerned alarms. A
prompt dialog box opens or alerting sounds are produced when these alarms are received.
This procedure describes how to set an alarm prompting rule for specific alarms.
Steps
1. In the client window, select Fault > Setting > Alarm Prompting Setting on the menu
bar. The Alarm Prompting Setting tab page is displayed, see Figure 10-7.
Figure 10-7 Alarm Prompting Setting Tab Page
2. Click
on the toolbar.
The Alarm Prompting Setting dialog box is displayed with two tab pages. By default,
the Basic tab page is displayed, see Figure 10-8.
10-8
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Figure 10-8 Alarm Prompting Setting Dialog Box
3. On the Basic tab page, set the alarm prompting rule.

a. Enter a name and the additional information to be added in the Name and
Description boxes.
b. Select an initial status for the rule: Activated or Suspended.
c. Select a prompting mode: Notify by Dialog or Notify by Sound.
If Notify by Sound is selected, users can change the alerting sound by clicking
the Choose button and selecting another sound file. Enter a number in the Times
of Repetition spin box to set the repeat times of the sound.
4. Click the Condition tab page. The Condition tab page is displayed with four sub-tab
pages: Location, Alarm Code, Probable Cause, and Others.
5. Set the conditions on the four sub-tab pages to specify the alarms to be prompted
when they are reported.
6. Click OK. The created alarm prompting rule is displayed on the Alarm Prompting
Setting tab page. And if the alarm prompting rule is enabled, the system will prompt
the occurrence of alarms meeting the specified conditions in sound or displays a dialog
box, see Figure 10-9.
10-9
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Figure 10-9 Alarm Prompting
On the Alarm Prompting Setting tab page, users can also manage the existing alarm
prompting rules by using the shortcut buttons on the toolbar.
For a description of the shortcut buttons, refer to Table 10-1.
Table 10-1 Alarm Prompting Setting Tab Toolbar Buttons
Button
Function
Modifies an existing alarm prompting rule.
Deletes an alarm prompting rule.
Activates an alarm prompting rule.
Suspends an alarm prompting rule.
Refreshes the information of alarm prompting rules.
Opens the alarm prompting dialog box again. If multiple alarm prompting
rules have been made, the open dialog box displays all the alarms
meeting the conditions of all these rules.
End of Steps
10.6 Customizing Alarm Sounds and Colors

Context
Different sounds and colors are used to indicate alarms of different severity levels.
This procedure describes how to customize alarm sounds and colors.
Prerequisite
The sound file(s) to be used is available.
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Steps
l Select Fault > Setting > Alarm Sound and Color Setting on the menu bar.
l Select System > Customize > Alarm Sound Color Setting on the menu bar.
The Alarm Sound and Color Setting dialog box is displayed with two tab pages. By
default, the Sound Setting tab page is displayed, see Figure 10-10.
Figure 10-10 Alarm Sound and Color Setting dialog box (Sound Setting Tab Page)
2. On the Sound Setting tab page, select the sounds for different alarm severity levels.
Note:
If Sound According to the Highest Severity Unacknowledged Alarm is selected,
the system will produce alarm sounds in accordance with the highest severity of
existing unacknowledged alarms.
If Receiving Alarm Message is selected, the system will produce alarm sounds upon
receiving new alarms. Users can also select Sound When Restoring, and then click
the Setting button to set the sound files for the system to produce alarm sounds when
alarms are cleared.
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a. To select the sound for critical alarms, click the Choose button corresponding to
Critical. In the displayed Open dialog box, find and select the sound file, and then
click the Open button.
b. To listen the sound file selected for critical alarms, click the corresponding
Audition button.
c. To mute the sound of critical alarms, select the corresponding Mute check box.
d. To determine when the system generates alarm sounds, select a sound model.
e. To restore the default settings of alarm sounds (that is, use the default sound files),
click Restore to default.
f. To mute all alarm sounds, select the All Mute check box.
3. Click the Color Setting tab page. The Color Setting tab page is displayed, see Figure
10-11.
Figure 10-11 Alarm Sound and Color Setting Dialog Box (Color Setting Tab Page)
4. On the Color Setting tab page, set the colors for different alarms.
For example, to set the color for critical alarms, do either of the following:
l
l
Click the Critical drop-down list, and select a new color by clicking the
corresponding color box.
Click the Critical drop-down list, and click Other Colors. In the displayed Color
Setup dialog box, select or set a new color and click OK.
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5. Click OK.
End of Steps
10.7 Creating an Alarm-Suppressing Plan Task

Context
A suppressing plan task suppresses the alarms reported during the operations such
as engineering cut-over, and changeover. During task execution, when the first
condition-meeting alarm is reported, the system generates a new alarm as the primary
alarm. The reported alarm becomes a secondary alarm. The alarms reported later are all
treated as the secondary alarms of that primary alarm.
The following procedure describes how to create an alarm-suppressing plan task.
Steps
1.
On the main menu of the NetNumen U31 system, select Fault > Suppress Plan
Task Management. The Suppress Plan Task Management tab page is displayed,
see Figure 10-12.
Figure 10-12 Suppress Plan Task Management Tab Page
2. On the toolbar, click

10-13.
. The Suppress Plan Task dialog box is displayed, see Figure
10-13
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Figure 10-13 Suppress Plan Task Dialog Box
3. Set parameters in the Suppress Plan Task dialog box.

For a description of the related parameters, refer to Table 10-2.
Table 10-2 Suppress Plan Task Dialog Box Parameter Descriptions
Parameter
Description
Task Name
Indicates the name of the task.
Task Type
Indicates the task type. The options are:

l
Rearrange Test: task for network

changeover
Task Status
Resect and Joint: task for network cut-over
Others: task for other cases
Indicates the initial status of the task after

creation. The options are: Activate and
Suspend
Task Period
Indicates the task execution period:

l
Effective Temporarily: specifies a duration
Effective Everyday: specifies a duration
time for a task that runs once.

time for a task that runs every day.
Detail
Indicates the remarks for the task.
4. Click the NE tab page. The NE tab page is displayed, see Figure 10-14.
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Figure 10-14 NE Tab Page
5. Select an NE type, and specify the NEs on the tab page.

6. Click OK. The system suppresses the alarms that meet the specified conditions.
End of Steps
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Figures
Figure 1-1 Composition of the Fault Management System ........................................ 1-2
Figure 1-2 Fault Management Window ..................................................................... 1-7
Figure 2-1 Configuration Center................................................................................ 2-4
Figure 2-2 Configuring E-Mail Forwarding................................................................. 2-4
Figure 2-3 Configuring a Forwarding Type ................................................................ 2-5
Figure 2-4 Configuring a Country Code..................................................................... 2-6
Figure 2-5 GSM Modem Forward Node .................................................................... 2-7
Figure 2-6 SMPP Forward Node ............................................................................... 2-8
Figure 2-7 CMPP Forward ........................................................................................ 2-9
Figure 2-8 Alarm Box Forward .................................................................................. 2-9
Figure 2-9 Active Alarm Monitoring Tab Page ......................................................... 2-11
Figure 2-10 Notification Monitoring Tab Page.......................................................... 2-12
Figure 2-11 Alarm Monitor by NE Tab Page ............................................................ 2-13
Figure 2-12 Tab Page for Monitoring Active Alarms of an NE .................................. 2-14
Figure 2-13 Tab Page for Monitoring Active Major Alarms of an NE ........................ 2-14
Figure 2-14 Alarm Monitor by NE Type Tab Page ................................................... 2-15
Figure 2-15 Tab Page for Monitoring Active Alarms of an NE Type ......................... 2-16
Figure 2-16 Tab Page for Monitoring Active Major Alarms of an NE Type................ 2-16
Figure 3-1 Query Active Alarms Dialog Box (Location Tab Page) .............................. 3-7
Figure 3-2 Query Active Alarms Dialog Box (Alarm Code Tab Page)......................... 3-8
Figure 3-3 Query Active Alarms Dialog Box (Probable Cause Tab Page) .................. 3-9
Figure 3-4 Query Active Alarms Dialog Box (Time Tab Page).................................. 3-11
Figure 3-5 Query Active Alarms Dialog Box (Others Tab Page)............................... 3-12
Figure 3-6 Advanced Dialog Box for Active Alarm Query ........................................ 3-13
Figure 3-7 Query Results of Active Alarms.............................................................. 3-13
Figure 3-8
Query Results of Active Alarms (with the History Alarms Pane) ............ 3-14
Figure 3-9 Query History Alarms Dialog Box (Location Tab Page)........................... 3-16
Figure 3-10 Advanced Dialog Box........................................................................... 3-17
Figure 3-11 Extended Clear Type Dialog Box.......................................................... 3-18
Figure 3-12 Query Results of History Alarms .......................................................... 3-18
Figure 3-13 Query Notifications Dialog Box............................................................. 3-20
Figure 4-1 Default Statistic Setting Dialog Box (Location Tab Page).......................... 4-3
I
Figure 4-2 Default Statistic Setting Dialog Box (Alarm Code Tab Page) .................... 4-4
Figure 4-3 Default Statistic Setting Dialog Box (Others Tab Page) ............................ 4-5
Figure 4-4 Alarm Frequency Statistics By Alarm Code_Top 10 ................................. 4-6
Figure 4-5 Alarm Basic Statistic Dialog Box (Basic Tab Page)................................... 4-8
Figure 4-6 Preview of Statistical Result ..................................................................... 4-8
Figure 4-7 Alarm Basic Statistic Template Dialog Box (Condition Tab Page) ............. 4-9
Figure 4-8 Basic Statistical Result of History Alarms ............................................... 4-10
Figure 4-9 History Alarm Busy-time Statistic Dialog Box (Basic Tab Page).............. 4-11
Figure 4-10 Statistical Result of History Alarms in Busy Hours ................................ 4-13
Figure 4-11 New History Alarm Basic Statistic Template Dialog Box........................ 4-14
Figure 4-12 VIP Site Alarm Statistics Tab Page....................................................... 4-17
Figure 4-13 Alarm Panel ......................................................................................... 4-18
Figure 4-14 Timing Statistic Task Management Tab Page ....................................... 4-19
Figure 4-15 Statistic Task Dialog Box...................................................................... 4-20
Figure 4-16 Custom Execution Time Area............................................................... 4-21
Figure 4-17 Timing Export Task Management Tab Page ......................................... 4-23
Figure 4-18 Timing Export Alarm Task Dialog Box (Basic Tab Page)....................... 4-24
Figure 4-19 Custom Execution Time Area............................................................... 4-25
Figure 4-20 Timing Export Alarm Task Dialog Box (Condition Tab Page)................. 4-25
Figure 5-1 Forwarding Setup Dialog Box................................................................... 5-5
Figure 5-2 Select Users Dialog Box .......................................................................... 5-6
Figure 5-3 Details of an Active Alarm ........................................................................ 5-8
Figure 5-4 Details of a History Alarm......................................................................... 5-9
Figure 5-5 Handling Suggestions of an Alarm ......................................................... 5-10
Figure 5-6 Alarm Acknowledging Rule Dialog Box (Basic Tab Page)....................... 5-13
Figure 5-7 Alarm Acknowledging Rule dialog box (Condition Tab Page) ................. 5-14
Figure 5-8 Related Rules Dialog Box ...................................................................... 5-15
Figure 5-9 Rack Diagram ........................................................................................ 5-17
Figure 5-10 Print Setup Dialog Box (General Tab Page) ......................................... 5-18
Figure 5-11 Print Setup Dialog Box (Page Setup Tab Page).................................... 5-19
Figure 5-12 Print Setup Dialog Box (Advanced Tab Page) ...................................... 5-20
Figure 6-1 Rule Setting Tab Page ............................................................................. 6-6
Figure 6-2 Rule Setting Tab Page ............................................................................. 6-7
Figure 6-3 Selecting an Alarm Rule Type .................................................................. 6-8
Figure 6-4 New Dialog Box ....................................................................................... 6-9
II
Figures
Figure 6-5 Alarm Acknowledging Rule Dialog Box (Basic Tab Page)....................... 6-10
Figure 6-6 Alarm Acknowledging Rule Dialog Box (Condition Tab
Page-Location) ..................................................................................... 6-11
Figure 6-7 Alarm Acknowledging Rule Dialog Box (Condition Tab Page-Alarm
Code) ................................................................................................... 6-12
Figure 6-8 Alarm Acknowledging Rule Dialog Box (Condition Tab
Page-Others) ........................................................................................ 6-13
Figure 6-9 New Dialog Box ..................................................................................... 6-14
Figure 6-10 New Dialog Box ................................................................................... 6-16
Figure 6-11 Alarm Filtering Rule Dialog Box (Basic Tab Page) ................................ 6-17
Figure 6-13 Alarm Delaying Rule Dialog Box (Basic Tab Page)............................... 6-20
Figure 6-15 Alarm Merging Rule Dialog Box (Action Tab Page) .............................. 6-23
Figure 6-17 Alarm Persisting Rule Dialog Box (Action Tab Page)............................ 6-26
Figure 6-19 Alarm Counting Rule Dialog Box (Action Tab Page) ............................. 6-29
Figure 6-21 Alarm Forwarding Rule Dialog Box (Basic Tab Page)........................... 6-32
Figure 6-22 Alarm Forwarding Rule Dialog Box (Action Tab Page).......................... 6-33
Figure 6-25 Alarm Triggering Script Rule Dialog Box (Basic Tab Page)................... 6-37
Figure 6-26 Alarm Triggering Script Rule Condition Dialog Box (Condition Tab
Page-Location) ..................................................................................... 6-39
Figure 6-28 Alarm Restraining Rule by NE Dialog Box (Basic Tab Page) ................ 6-41
Figure 6-29 Alarm Restraining Rule by NE Dialog Box (Root Alarm Tab Page-Alarm
Code) ................................................................................................... 6-42
Figure 6-31 Alarm Restraining Rule by NE Type Dialog Box (Basic Tab
Page).................................................................................................... 6-44
Page-NE Type) ..................................................................................... 6-45
Page-Root Alarm Code)........................................................................ 6-46
III
Page-Correlated Alarm Code)............................................................... 6-47
Figure 7-1 Handling Suggestion Setting Tab Page .................................................... 7-2
Figure 7-2 Resource Type Tree ................................................................................ 7-4
Figure 8-1 Severity Regrading Setting Tab Page....................................................... 8-1
Figure 8-2 Created Severity Regrading Rule............................................................. 8-4
Figure 9-1 Alarm Box Dialog Box .............................................................................. 9-3
Figure 10-1 Alarm Code Description Setting Tab Page............................................ 10-2
Figure 10-2 Alarm Code Description Setting Dialog Box ......................................... 10-2
Figure 10-3 Reason Setting Tab Page .................................................................... 10-4
Figure 10-4 Reason Setting Dialog Box .................................................................. 10-5
Figure 10-5 Forward Template Setting Dialog Box .................................................. 10-6
Figure 10-6 Intermittent Alarm Setting Dialog Box................................................... 10-7
Figure 10-7 Alarm Prompting Setting Tab Page ...................................................... 10-8
Figure 10-8 Alarm Prompting Setting Dialog Box .................................................... 10-9
Figure 10-9 Alarm Prompting ................................................................................ 10-10
Figure 10-10 Alarm Sound and Color Setting dialog box (Sound Setting Tab
Page).................................................................................................. 10-11
Figure 10-11 Alarm Sound and Color Setting Dialog Box (Color Setting Tab
Page).................................................................................................. 10-12
Figure 10-12 Suppress Plan Task Management Tab Page .................................... 10-13
Figure 10-13 Suppress Plan Task Dialog Box ....................................................... 10-14
Figure 10-14 NE Tab Page.................................................................................... 10-15
IV
Tables
Table 1-1 Fault Management Menus ......................................................................... 1-7
Table 1-2 Main Toolbar Fault Management Buttons................................................... 1-8
Table 2-1 E-mail Forwarding Function Parameter Descriptions ................................. 2-5
Table 2-2 Sending Short Messages via GSM MODEM Parameter
Descriptions ............................................................................................. 2-7
Table 3-1 Arrow Button Function Descriptions........................................................... 3-7
Table 4-1 Toolbar Buttons for Managing the Statistical Result ................................. 4-10
Table 4-2 Shortcut Menu Items for Managing Statistics Template............................ 4-15
Table 4-3 Toolbar Buttons for Managing Timing Statistic Tasks ............................... 4-21
Table 5-1 Alarm Details Dialog Box Buttons .............................................................. 5-9
Table 6-1 Alarm Rule Attribute Descriptions .............................................................. 6-5
Table 6-2 Alarm Rule Management Operations......................................................... 6-6
Table 6-3 Persisting Duration Range....................................................................... 6-26
Table 6-4 Alarm Triggering Scrip Rule Parameter Descriptions ............................... 6-37
Table 8-1 Severity Regrading Setting Tab Toolbar Buttons ........................................ 8-2
Table 9-1 Alarm Box Dialog Box Parameter Descriptions .......................................... 9-3
Table 10-1 Alarm Prompting Setting Tab Toolbar Buttons...................................... 10-10
Table 10-2 Suppress Plan Task Dialog Box Parameter Descriptions ..................... 10-14
Tables
Glossary
CDMA
- Code Division Multiple Access
CMPP
- China Mobile Point to Point
EMB
- Environment Monitor Board
EMS
- Network Element Management System
FTP
- File Transfer Protocol
GSM
- Global System for Mobile Communication
GUI
- Graphical User Interface
IP
- Internet Protocol
LCD
- Liquid Crystal Display
MML
- Man Machine Language
NE
- Network Element
NMS
- Network Management System
OMC
- Operation & Maintenance Center
OMM
- Operation & Maintenance Module
QoS
- Quality of Service
RNC
- Radio Network Controller
SDR
- Software Defined Radio
VII
SFTP
- Secure File Transfer Protocol
SMPP
- Short Message Peer to Peer Protocol
SMS
- Short Message Service
TCP
- Transfer Control Protocol
WCDMA
- Wideband Code Division Multiple Access
VIII

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NetNumen U31 R18

Unified Element Management System

Fault Management Operation Guide

Additionally, the contents of this document are protected by

contractual confidentiality obligations.

Serial Number: SJ-20120224134509-002

Chapter 2 Alarm and Notification Monitoring .......................................... 2-1

Chapter 3 Alarm and Notification Query .................................................. 3-1

3.2 Querying Active Alarms ...................................................................................... 3-2

Chapter 4 Alarm Statistics......................................................................... 4-1

Chapter 5 Alarm and Notification Management....................................... 5-1

Chapter 6 Alarm Rule Management .......................................................... 6-1

Chapter 7 Handling Suggestion Management ......................................... 7-1

7.1 Overview ........................................................................................................... 7-1

Chapter 8 Alarm Severity Management.................................................... 8-1

Chapter 9 Alarm Box Management ........................................................... 9-1

Chapter 10 Preference Settings .............................................................. 10-1

About This Manual

What Is in This Manual

Provides an overview of the fault management system of NetNumen

2, Alarm and Notification

Describes the alarm monitoring policies and methods, and provides

instructions for monitoring alarms and notifications using different

3, Alarm and Notification

Provides different methods for querying active alarms, history

alarms, and notifications.

Describes the alarm statistics functions and provides instructions

5, Alarm and Notification

Describes the management operations that can be performed for

active alarms, history alarms and notifications.

6, Alarm Rule Management

Explains the alarm rules supported by NetNumen U31 and describes

8, Alarm Severity Management

Describes how to reset the severity levels of alarms.

9, Alarm Box Management

Describes how to create, enable, and disable an alarm box.

10, Customizable Settings

Describes how to customize some fault management settings.

NetNumen U31 Unified Element Management System MML Terminal Operation

Variables in commands. It may also refer to other related manuals and

1.1 Fault Management System

ZTE Proprietary and Confidential

NetNumen U31 R18 Fault Management Operation Guide

Figure 1-1 Composition of the Fault Management System

NetNumen U31 server

NetNumen U31 client

ZTE Proprietary and Confidential

Chapter 1 Overview of Fault Management

1.2 Fault Management Functions

1.3 Fault Indication

ZTE Proprietary and Confidential

NetNumen U31 R18 Fault Management Operation Guide

1.4 Alarm Classification

1.4.1 Active Alarm and History Alarm

1.4.2 Alarm Classification by Fault Severity

ZTE Proprietary and Confidential

Chapter 1 Overview of Fault Management

1.4.3 Alarm Classification by Fault Type

1.4.4 Alarm Classification by Resource Type

Alarms reported by the EMS server

Performance threshold alarms

Public alarms of wireless products

Alarms reported by GSM products