AP - SC Mobile Repair Program

TIMES CENTRE FOR LEARNING LIMITED
Ref: TCLL/APSSDC/AP/1
Date: 14/06/2016
TO,
Dy, CEO
A.P. State Skill Development corporation
Begumpet
Hyderabad
Kind Attention:
SUB: PROPOSAL for Placement linked training and development programs.
Dear Sir,
We, TIMES CENTRE FOR LEARNING LIMITED, are keen to engage with A.P. State
Skill Development corporation
Begumpet Hyderabad,
We are submitting our proposal for training and development with respect to Mobile
repairing and Customer relationship manager with placement linked options for those
who successfully complete the training program and pass the examination with merits.
We also provide Telecom Mobile repairing and Beauty and Wellness courses along with
self starter Kits for students who wish to start with self-employment post successful
completion of training.
All our programs are designed with placement linked opportunities for the career
progression of students.
Thanking you,
Yours Faithfully,
Rahul Shah
General Manager- Sales and Business Development
Times Centre for Learning Ltd. A subsidiary of Bennett, Coleman & Co. Ltd.
+91 91673 91672, email Rahul.shah@timesgroup.com
Registered Office : 10, Daryaganj, New Delhi 110 002. CIN: U80301DL2007PLC165200
Corporate Office: Times Centre for Learning Limited. Gr Floor, Vakratunda Corporate park. Vishweshwar Nagar, CTC No- 256, Off Aarey Road, Near
Udipi Vihar Hotel, Goregaon East, Mumbai- 400063. Tel: +91 22 67089539. +91 91673 91672.
Web: www.timespro.com email: rahul.shah@timesgroup.com

TIMESPRO VISION
Fulfil aspirations of millions of learners, by making excellence accessible,
through learner-centric innovations and global collaborations.
COMPANY PROFILE: ABOUT TIMES CENTRE FOR LEARNING LIMITED.
Times Centre For Learning Ltd (TCLL) is a company in education services and is engaged
in providing vocational training in Banking, Finance, Retail, Insurance, IT&ITES domain.
TCLL is running state of the art skill training centres across multiple cities in India. TCLL
has incorporated advanced technologies and computer labs for excellent training
delivery to the students.
The Times Centre for Learning aims to be a key catalyst in efforts made towards
creating a steady supply of quality professionals with the requisite skills for the various
sectors. As a start, Times Centre for Learning through its TIMESPRO brand aims to
provide a platform for all the aspiring students who demonstrate an aptitude for the BFSI
sector, Retail Sector & IT Sector to get identified and nurtured, as per the requirements
of the sector. The Times Centre for Learning aims to leverage on the synergies built by
the Times of India Group and the Economic Times with the Indian BFSI/Retail/IT etc
sector to identify, nurture and deliver industry-ready talent. The programs offered under
the TIMESPRO brand focus on providing academic inputs coupled with practical nuances
of the industry. The objective is to create a pool of talented professionals who can devote
their potential towards accelerating the growth of their organization and in turn, the
entire skill sectors.
FINANCIAL STABILITY
Times Centre For Learning Ltd (TCL) is a wholly owned subsidiary of Bennett Coleman
& Co Ltd (BCCL). BCCL is the largest publishing company in India and South-Asia. BCCL
and its subsidiaries are present in every media platform Newspapers, Magazines,
Books, TV, Radio, Internet, Event Management, Outdoor Display, Music, Movies and
more. With a turnover exceeding a billion dollars, the group has the support of over
25,000 advertisers, 11,000 employees and an audience spanning across all continents.
Turnover details for last three year:
Times Centre for Learning Limited
Financial
Total Turnover in Cr
Year
2013-2014
4,13,06,055
2014-2015
15,10,19,046
2015-2016
21,54,91,206
ABOUT THE TIMES GROUP

The Times Group wants to help create a better nation. A career-ready Youth makes for a
better tomorrow for all of India. The Times of India Group (also known as the Times
Group) is a multi-media conglomerate that is focused on providing solutions for
consumers across the nation. The ultimate goal of the Times Group is creating a better
tomorrow for Indian Youth.
The Times of India which is now the largest English publication in the world, BCCL and
its subsidiaries (called The Times of India Group), are present in every existing media
platform Newspapers, Magazines, Books, TV, Radio, Internet, Event Management,
Outdoor Display, Music, Movies and more. With a turnover exceeding a billion dollars, the
group has the support of over 25,000 advertisers, 11,000 employees and an audience
spanning across all continents. A break-down of the media platforms The Times Of India
Group are present in include:
Publishing
Largest publishing co in India: 13 newspapers, 18 magazines, 11 publishing
centers, 26 printing centers
Largest English newspaper in India by circulation (and the world)
Largest Business newspaper in India by circulation (2nd largest English Business

daily in the world,
Behind WSJ)
Largest NonEnglish newspapers in Mumbai, Delhi, Bangalore by circulation (Indias

three largest cities)
Broadcasting
Indias most viewed English News Channel for over 6 years running Indias most
viewed English Business News channel
Indias most viewed Bollywood Entertainment and Lifestyle Channel for over 9
years running
Indias first HD English Movies Channel
Indias first English Entertainment Channel focused on Romance and Comedy
Digital
Largest Indian network based on traffic and revenue (behind Google, Facebook,
Yahoo)

Operates 30+ digital businesses, most of which are Top 3 in their competitive
segment
Most popular B2C mobile short code in India, across SMS, voice, WAP, and USSD
Radio
Largest radio network in India by revenue and listenership, with 32 stations
Out-Of-Home
Largest Outofhome advertising business in India with presence in all major
metros
Owns advertising contracts in most major airports in India.
Other Activities
Music, Movies, Syndication, Education, Financial Services,
Specialized publications- including books and multimedia
Event
Management,
Innovation and quality are the two cornerstones on which the Times Groups
41 leading brands have been built. The Times Group celebrates their 175 th year
of excellence and continues with its aim of furthering the growth of the nation
and its citizens.
THE TIMES GROUP AND TIMES CENTRE FOR LEARNING LIMITED (TCLL)
TCLL is an education initiative that seeks to revolutionize education in India. The primary
objective of TCLL is to create and deliver high-involvement, career-oriented courses that
enhance the skill-sets of the students.
The Times Group is on the forefront of inclusive initiatives like Teach India and Lead
India. With the launch of TIMESPRO, the Times Group continues to provide effective
career and knowledge solutions to the nation with the advantage of excellence in
delivery.
THE TIMES OF INDIA GROUP BRANDS
For a full list of our brands, please visit The Times Group.
A)Proposed Programs for APSSDC
Duration
* (in
Months)
No. of
hours per
day
In
training
internshi
p
(Yes/No)
Customer
Relationship
Officer - Telecom
1.5
month
4 hrs per
day
No
Mobile
repairing level
2
3
months
Blended
Program
Delivery
NO
Name of the
Skill Training
Program
Residenti
al
(Yes/No)
Cost per
candidate
including
service
tax (in
Telecom
Yes (cost is
borne by
the
student)
Yes (cost
is borne
by the
student)
20000
20000
Customer Relationship Executive: 1000+ Job mandates at Hyderabad Post Successful

completion of Training and development.

Digital Assist & Customer Relationship Executives Candidates will be responsible for the
entire life cycle management of the customers starting from bringing them into the fold
of Relationship Management; provide regular servicing/ resolution of queries and issues
and also cross sell of other products as per customer requirements. In the unit each DSO
(Digital Service/ Sales Officer) manages a set of customers assigned to him.
DSO needs to be proficient in English and Digital Technology usage for Voice Call as well
as CRM software.
Key Responsibilities: The following to be carried through a remote medium (phone call,
email and video interaction):
Client Outreach - Manage the portfolio through client outreach and continuous
monitoring of client relationship including product, portfolio and needs.
Relationship Management - To develop and strengthen customer relationships through
effective relationship management in accordance with the business goals.

Skills Required
Expertise in Relationship Management and CRM operations.
Experience sales with excellent communication skills.
Teamwork, verbal and written excellence, resilience and highly motivated for
developing a new department.
Must be flexible and understanding in challenging and ever-changing

environment
Eligibility criteria and the selection process.
Minimum of 15 Years Education or Graduate with any discipline / waiting for results.
Good communication skills
Interview process:
Resume screening
Group discussion
Written Test
Operations round of Interview
Offer Closure/Negotiation
Student Requirements for Interview Process:
Curriculum Vitae
Passport photograph (Mandatory)
SSC, Inter and Semester wise Degree certificates Originals and Xerox copies. (No need
to submit any Originals now, Just for cross checking)
Address proof & photo ID proof
Terms and Conditions:
No Service Agreement or Bond period.
Work Location: Hyderabad:
Salary: Starting from Rs 7.500-25,000 per Month with Incentive bonus.
Working hours- 9.15a.m. To 6.30p.m., Monday to Saturday.
Experience - Preferably 0 - 3 years of Retail / Contact Center experience with flair

to sell.
PEARSON ENGLISH GO IN COLLABORATION WITH TCLL

Objective
To identify and list the winning characteristics of the Pearson English Go program
An Introduction
General English course with adaptive learning that can be translated into measurable
performance outcomes
Comprehensive set of English learning tools
Focuses on holistic development of key skills Listening, Speaking, Reading and Writing
including vocabulary and grammar
Self-paced E-learning product that has the flexibility to include classroom intervention to
build practice and confidence.
The product Features
This course follows the Learning by doing philosophy in which learners acquire
language in the process of using it in natural contexts.
The courses use the integrated skills approach. This means that learners practice
several skillssuch as reading, listening, speaking, or grammarin the same

activity, rather than practicing skills in isolation
Characterized by a plethora of activities this course is highly interactive
Taking the classroom experience beyond brick and mortar, this course enables
anytime anywhere access for students
This course enables a safe and conducive learning environment with
constructive feedback for learners to effectively improve their English
proficiency
7 proficiency levels allow learners to study the language at the beginner,
intermediate,
or advanced level as per the CEFR, thereby offering unique solutions to
the learners.
A robust set of assessments effectively maps skill levels and marks the learners
progress through the course

These assessments include a well-equipped diagnostic test to accurately identify
the current level of the learners to be able to provide them with an appropriate
solution
This course features a strong speech recognition software which evaluates the
spoken input and gives required remediation to learners. This remediation includes
a diagrammatic representation of how those particular sounds can be pronounced
by the accurate use of different parts of the mouth
This course also has a wide range of additional learning resources like the
vocabulary centre, grammar centre, videos from Financial Times, culture notes and
more for the learners to learn and benefit from
An administrator and/or a teacher can monitor a students progress effectively
through this courses reporting tools
In addition to the above LinGo the mobile app provides additional language
learning tools to enable reference on the go.
Course Design
This course delivery would happen as per the guidance of individual sector skill council
and their books would be referred for delivery thus maintaining uniformity. Each student
would be provided with a student handbook procured from the respective sector skill
council.
Training Methodologies
The following training methodologies will be used during training for effective
implementation of the modules. The methods suggested are:
Lectures
Hands-on Exercises
Role Plays
Case Studies
Demonstrations
Videos and Debrief
Practical Work
Evaluation:
Evaluation will be done during the course as well as at the end of the course through
individual Sector Skill council.

AP - SC Mobile Repair Program

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TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

ABOUT THE TIMES GROUP

Largest English newspaper in India by circulation (and the world)

Largest Business newspaper in India by circulation (2nd largest English Business

Largest NonEnglish newspapers in Mumbai, Delhi, Bangalore by circulation (Indias

Indias first HD English Movies Channel

Indias first English Entertainment Channel focused on Romance and Comedy

TIMES CENTRE FOR LEARNING LIMITED

Largest radio network in India by revenue and listenership, with 32 stations

Owns advertising contracts in most major airports in India.

TIMES CENTRE FOR LEARNING LIMITED

Customer Relationship Executive: 1000+ Job mandates at Hyderabad Post Successful

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

Expertise in Relationship Management and CRM operations.

Experience sales with excellent communication skills.

Must be flexible and understanding in challenging and ever-changing

Experience - Preferably 0 - 3 years of Retail / Contact Center experience with flair

TIMES CENTRE FOR LEARNING LIMITED

PEARSON ENGLISH GO IN COLLABORATION WITH TCLL

several skillssuch as reading, listening, speaking, or grammarin the same

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

TIMES CENTRE FOR LEARNING LIMITED

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