EMMA CHANDLER

(586) 899-2770 emmaechandler@gmail.com

emmaechandler.weebly.com

EDUCATION
Michigan State University, James Madison College, East Lansing, MI
Bachelor of Arts, International Relations
Wayne State University, College of Education, Detroit, MI
Masters of Arts, Sports Administration

May 2015
Projected December 2016

CURRENT EMPLOYMENT
Guest Relations Representative
July 30, 2015-present
Olympia Entertainment
Greets all guests and direct them to their destination while informing them of promotions within the arena
Manages information booth, answers Joe Louis Arena phones, assists disabled guests with wheelchair escorts
Communicates effectively with maintenance and dispatch to make sure that the arena is safe and clean
Listens to guests to solve problems relating to ticket issues, dissatisfied guests, ADA assistance, etc.
Trains new hires for their first four events, generates their excitement for our mission, communicates policies
Guest Services Host/Premium Club Attendant
July 2015-present
Palace Sports & Entertainment
Welcomes guests and scan their tickets while directing them to their sections
Enforces NBA and Pistons policies while addressing any concerns that guests may have
Coordinates with dispatch and maintenance to ensure a safe and clean environment for guests
Checks credentials for our premium clubs and wristband guests while promoting everything that the clubs have to offer
Temporary Clerical
June 26, 2015-present
The International Union, United Automobile, Aerospace and Agricultural Implement Workers of America
Manages the front desk and the switchboard, answering inquiries, directing calls and managing the mail system
Provides all guests with clerical assistance, questions, and hospitality while connecting them with the proper party
Executes all clerical work given by the assistant director and the staff
Organizes the availability of conference rooms and the hall and communicates that with the staff

RELEVANT EXPERIENCE
Intern
May 2016-September 2016
Palace Sports and Entertainment
Recruit, interview, and hire new team members for Crowd Control, Facility Patrol, and Guest Services
Coordinated paperwork with HR and assist with new hire orientation
Managed uniform inventory, distribution, and stocking
Intern
May 2016-August 2016
Michigan Bucks Soccer
Implemented set up of the field, cameras, uniforms, ticket sales areas, and mascot program to USA Soccer regulation
Rotated between running the scoreboard, stats, ticket sales booth, video recording, and ticket collection
Coordinated team paperwork, help with travel arrangements, and gear for away games

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Employee Business Center Coordinator

January 2016-August 2016
Palace Sports and Entertainment
Communicated with team members regarding the transition to our new scheduling system and payroll information
Printed badges and name tags for all new hires and coordinate with security to activate badges
Provided general assistance for any team member that comes in related to the computer
Volunteer
July 11, 2015-July 18, 2015
United States Olympic Committee, Toronto, ON
Assisted USOC staff at team processing with directional support, check-in, photography, equipment handout, changing
room management, and check-out at the Pan American Games
Volunteer
May 2013-present
Detroit Sports Commission, Detroit, MI
Assisted the manager of the gymnastics program, and sound board operator for the AAU Junior Olympics
Sold tickets for the Detroit Tigers Foundation 50/50 raffles at multiple games
Managed the check-in desk for the Michigan Osteopathic Association Conference
Assisted with penalty box management for the 2015 Tier 2 USA Hockey National Tournament
Directed guests and answered any questions for the 2015 ASAE Annual Meeting & Exposition
Directed bands and cheer groups to their proper locations and made sure that all of the necessary equipment was
accounted for at the 2015 Tim Hortons Prep Kickoff Classic
Marketing/Event Coordinator Intern
May 2014-August 2014
Bean Bag Sports (Social Media, Betting, and Sports Journalism Website), Dublin, Ireland
Conducted research on competitors target market which was used to develop company business plan
Created and posted content daily for social media accounts, including live tweeting for sporting events coverage
Collaborated with a team to prepare sales presentations for potential investors
Assisted in planning and execution of promotional events for sales promoters usually consisting of roughly 100 guests
Wrote 4 features and 6 blog posts for the websites sports news section and wrote athlete bios for their fan pages
Managed the CRM and recruitment of new clients and bloggers
Managed logistics on the social media outreach and generated solutions for improvement
Coached professional athletes in social media marketing and self-branding
Marketing Volunteer
October 2013-November 2014
MSU Mens Soccer Program Marketing Team, East Lansing, MI
Developed promotional plan to increase attendance at soccer games, utilizing tailgates, flyers and social media
Planned and executed giveaway programs held during event
Doubled average game attendance numbers over the course of the season
Tripled attendance during the largest rivalry game of the season

SKILLS
Software: Proficient in Word Press, Microsoft Office, Teamwork Online Hiring/Screening System
Social Media: Proficient in Facebook, Twitter, Instagram, Snapchat, Pinterest, YouTube, Blogs
Language: Working proficiency of French, currently learning Mandarin
Office Technology: Xerox, Fax, Postage Machine, Label Makers, Switchboard, Laminators

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