80%
N = 41
Source: Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
75%
Dont know
7%
41%
9%
6%
6%
22%
22%
46%
44%
36%
31%
Currently implementing
Big Data analytics
32%
Already implemented
Big Data analytics
20%
23%
26%
28%
Utilities
Financial Services
Telco
N = 1000
Source: Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
Predictive
Real-time
26%
33%
41%
Reporting
N = 115
Source: Capgemini Consulting Analysis
Marketing/Customer Service
8%
21%
13%
Operations
58%
N = 100
Source: Capgemini Consulting Analysis
Note: Percentage of all utilities in our research that have launched analytics initiatives. The categories of initiatives are mutually exclusive.
Advanced Metering
Infrastructure collects
information that can
translate to as much as
a 3,000-fold increase in
the amount of data.
26%
Data complexity
Data
Management
23%
18%
13%
Skill shortage
13%
8%
Challenges are identified based on responses of surveyed utility executives. The figure represents the percentage of respondents who voted for the challenge as being the
most important impediment to analytics implementation.
N = 41
Source: Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
Figure 6: Triggers to Data Growth and Estimated Increase in Annual Data Intake for a Utility
1000 TB
800 TB
10
Distribution Management
9
600 TB
400 TB
Demand Response/DSM
Substation Automation System
200 TB
0 TB
Distribution Automation
AMI Deployment
1
Source: EPRI Intelligrid Via Lockheed Martin Presentation, Solving Big Data Challenges US Electric Utility Industry, July 2014
Note: 1 TB (Terabyte) = 1,024 Gigabytes
Network and
production
management
Tariff optimization
Customer base
management
Customer base
management
Services: energy
management
tools, smart home
Brand &
communication
(e-listening,
web analytics,
media campaign
optimization)
Brand &
communication
(e-listening, web
analytics,
media campaign
optimization)
Offer and
services
Operations
Customer
relationship
optimization
Support function
optimization
Asset
management
Demand forecast
Revenue
assurance
Supply chain
Real-time asset
performance
monitoring
Energy
consumption
forecasts
Electricity load
optimization
Fraud detection
Predictive
maintenance
Trading
optimization
Capacity planning
(including
renewable energy)
Network loss
prevention
Level 2
Level 3
Reporting & BI
Predictive
Real-Time
Demand Forecasting
Asset Reliability Modelling
Predictive Asset Maintenance
Tariff Modelling and Simulation
Inventory Management
Network Impact of
Embedded Generation
Distributed System
Planning Report
Load Balancing
Self-Healing Grid
Voltage Regulation
Outage Management
Consumption Forecast
Intelligent Task Scheduling
Fault Detection and
Troubleshooting
Customer Power Consumption
Management
Phase Detection
Outage Reporting
Customer Profiling
Regulatory Reports
Network Loss Analysis
Events Pattern Analysis
Inventory Management
Theft and Fraud Analysis
Network Consumption
Trend Analysis
10
7%
37%
We have no plans to do so
20%
2%
29%
We are yet to do so, but plan to in
the next 12 months
N = 41
Source: Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
11
Research Methodology
To understand how leading utilities fare on analytics adoption and usage, Capgemini Consulting studied 100 large utilities
across North America, Europe and Asia Pacific with a turnover of over $1 billion. Nearly 90% of these utilities have revenue in
excess of $4 billion.
In terms of geographical split, 48% of the sample is from North America, 37% from Europe and 15% from Asia Pacific. In
terms of business operation, we looked at utilities across electricity, gas and water. In the sample, 48% are standalone electric
utilities and 1% are present in both electricity and gas.
We studied the analytics initiatives of these utilities available through public sources. The key focus areas include analytical
maturity, effect on value chain, reasons and approach for implementation, and benefits delivered.
12
References
1
Economic Benefits of Increasing Electric Grid Resilience to Weather Outages, Executive Office of the President, The White
House, Washington, August 2013
Economic Benefits of Increasing Electric Grid Resilience to Weather Outages, Executive Office of the President, The White
House, Washington, August 2013
Global Digital Maturity Assessment Survey by Capgemini Consulting and MIT Center for Digital Business, 2012
Digital Transformation Global Executive Study and Research Project by Capgemini Consulting and MIT Sloan Management
Review, 2013
The 21st Century Electricity Challenge: Ensuring a Secure, Reliable, and Modern Electricity System, C3 Energy, March 2015
(Written Testimony to the United States House of Representatives Energy & Commerce Committee, Subcommittee on Energy
and Power)
10 Public Service Electric and Gas Company (PSE&G), is a publicly traded diversified energy company headquartered in New
Jersey, U.S.
11 Capgemini Consulting, So Near Yet so Far : Why Utilities Need to Re-energize Their Digital Customer Experience, 2014
12 Capgemini Consulting, So Near Yet so Far : Why Utilities Need to Re-energize Their Digital Customer Experience, 2014
13 Gulf Power, Statistical Analysis and Error Calculations of Estimated Restore Times, 2015
14 Europa.eu, Innovation and Digital Transformation: EDF Energy; Sas.com, Customer Success Stories, EDF-Energy
15 Endesa is the leading electricity dealer and second-largest gas vendor in Spain: it provides services to 12.6 million customers
and directly employs more than 10,000 people.
16 Capgemini Consulting and MIT CDB, The Digital Advantage: How digital leaders outperform their peers in every industry,
2012
17 Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
18 Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
19 Nanpeng Yu et al, Big Data Analytics in Power Distribution Systems, 2015
20 Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
21 Capgemini, Big & Fast Data: The Rise of Insight-Driven Business, March 2015
22 The Institution of Engineering & Technology, How utilities are Profiting from Big Data Analytics, January 2014
23 Capgemini Consulting Interviews with Utility Executives
24 Oracle, Big Data, Bigger Opportunities: Plans and Preparedness for the Data Deluge, July 2012
25 Capgemini Consulting Interviews with Utility Executives
13
Authors
Philippe Vi
Vice President, Digital Utilities Leader
philippe.vie@capgemini.com
Jerome Buvat
Head of Digital Transformation
Research Institute
jerome.buvat@capgemini.com
Subrahmanyam KVJ
Manager, Digital Transformation
Research Institute
subrahmanyam.kvj@capgemini.com
Digital Transformation
Research Institute
dtri.in@capgemini.com
Amit Srivastava
Senior Consultant, Digital
Transformation Research Institute
amit.srivastava@capgemini.com
The authors would also like to acknowledge the contributions of Mohit Sen and Rajarshi Goswami from Capgemini Consulting India,
Nathalie Bes from Capgemini Consulting France, and Paul Gittins from the Capgemini Insights & Data team.
Italy
Spain
Pierre Lorquet
pierre.lorquet@capgemini.com
giuseppe.vicini@capgemini.com
carlos.garcia.s@capgemini.com
France
Netherlands
Spain
Mark Schutz
jean-pierre.dupe@capgemini.com
mark.schutz@capgemini.com
oscar.sommarriba@capgemini.com
France
North America
Sweden
Philippe Vi
Tyler Duff
Fredrik Gunnarsson
philippe.vie@capgemini.com
tyler.duff@capgemini.com
fredrik.gunnarson@capgemini.com
Germany
Norway
United Kingdom
Andreas Weiler
Tallak Thorleifsson
Martin Wells
andreas.weiler@capgemini.com
tallak.thorleifsson@capgemini.com
martin.wells@capgemini.com
Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group. The information contained in this document is proprietary.
2015 Capgemini. All rights reserved.