GALILEO Flight Booking Entry Guide

GALILEO Reservation and Ticketing
INDEX
AREA
TOPIC
RESERVATION
AIRLINES INFO
RESERVATION
APIS - ADVANCE PAX INFO SYSTEM - DOCA
10-11
RESERVATION
APIS - ADVANCE PAX INFO SYSTEM - DOCO
11-12
RESERVATION
APIS - ADVANCE PAX INFO SYSTEM - DOCS
10
RESERVATION
APIS - ADVANCE PAX INFO SYSTEM - FOID
12
RESERVATION
AVAILABILITY
5-6
RESERVATION
BASSINET
RESERVATION
COPY PNR
14
RESERVATION
DATE CALCULATOR
RESERVATION
DIVIDE BOOKING
13-14
RESERVATION
EMAIL ADDRESS
RESERVATION
ENCODE DECODE
8
4
RESERVATION
END TRANSACTION
RESERVATION
ETAS - ELECTRONIC TRAVEL AUTHORITY ONLINE APPLICATIONS
14
RESERVATION
GALILEO INFORMATION SYSTEM
RESERVATION
HELP PAGE
RESERVATION
ITINERARY FIELD
RESERVATION
ITINERARY REMARKS FIELD
RESERVATION
LIST BOOKING FUNCTION
RESERVATION
LOCAL TIME
14
4
RESERVATION
MEAL REQUEST
8-9
RESERVATION
MILEAGE MEMBERSHIP
10
RESERVATION
MINIMUM CONNECTING TIMES
RESERVATION
NAME FIELD
6-7
RESERVATION
NOTEPAD
10
RESERVATION
OTHER SERVICE INFORMATION (OSI)
RESERVATION
OTHERS
RESERVATION
PAST DATE BOOKING
14
RESERVATION
PHONE FIELD
7-8
RESERVATION
PNR RESERVED SEAT
RESERVATION
QUEUE
13
RESERVATION
RECEIVE FIELD
RESERVATION
REDISPLAY PNR PARTS
RESERVATION
RETRIEVE BOOKING
RESERVATION
REVIEW BOOKING FIELD
10
RESERVATION
SECONDARY PNR - VIEW AIRLINES PNR
RESERVATION
SIGN IN
15
4
RESERVATION
SUMMARY OF RESERVATION ENTRY
15
RESERVATION
TIMATIC
14
RESERVATION
TIME LIMIT FIELD
RESERVATION
TIMETABLE
7
4
RESERVATION
VENDOR REMARKS
RESERVATION
WHEEL CHAIR
GQG_V3_JAN13_SH
PAGE
8
9-10
4-5
8
8-9
10
9
Page 1

AREA
TOPIC
FARE
CURRENCY
17
FARE
EXAMPLE: HOW TO FIND FARE ROUTING AND CORRECT BOOKING CLASS
21
FARE
FARE DISPLAY
17
FARE
FARE FILE
FARE
FARE QUOTE - AUTO PRICING
FARE
FARE QUOTE - BEST BUY - AUTO PRICING
FARE
FARE QUOTE PLANNER
19
FARE
FARE QUOTE STATUS CODE
20
FARE
FARE RULES
18
FARE
FARE SHOPPING - WITH BOOKING
19
FARE
FARE SHOPPING - WITHOUT BOOKING
19
FARE
PTC
17
FARE
RESTORE FILE FARE
20
FARE
TAXES
17
FARE
TIPS IN MANAGING FARE
21-28
TICKETING
ELECTRONIC TICKETING
31
TICKETING
ETICKET RECORD STATUS
35
TICKETING
FIND CHECK DIGIT
32
TICKETING
GENERAL PRINTING / PRINTING LINKAGE
32
TICKETING
ISSUE TICKET
31
TICKETING
ITINERARY MODIFIER UPDATE
32
TICKETING
MANUAL FARE BUILD SCREEN
32-33
TICKETING
REISSUE / TICKET WIZARD
30-31
TICKETING
REDISPLAY FEX SCREEN
34
TICKETING
REPRINT SUPPORT DOCUMENT
32
TICKETING
REVALIDATE
35
TICKETING
TICKET MODIFIER UPDATE
30
TICKETING
TICKET QUOTA
32
TICKETING
TINS REPORT
TICKETING
VIEWTRIP ITINERARY
31
TICKETING
VOID TICKET
32
GROUP
MH GROUP BOOKING STEP
32
REFUND
REFUND
GQG_V3_JAN13_SH
19-20
18
18-19
31-32
34-39
Page 2
GALILEO
FLIGHT
BOOKING
ENTRY
GQG_V3_JAN13_SH
Page 3

Entry
SON/Z (AA)
Password:(Enter password)
SOF
SB
Sign In / Sign Out / Change work area (H/SON)

Sign In
Sign off
Change to work area B
Display active work area
Entry
OP/W*
C*
C*CIDBNUMBER
PCC / CIDB
Your Pseudo City Code (PCC)
Your Pseudo City Code (PCC)
Your Customer Information Database Number
Entry
.CE KUALA LUMPUR
.AE CATHAY PACIFIC
.LE JAPAN
.EE BOEING
Encode (H/ENCODE)
Encode City/Airport
Encode Airline
Encode Land (Country)
Encode Equipment
Entry
.CD KUL
.AD MH
.LD JP
.ED 734
Decode (H/DECODE)
Decode City/Airport
Decode Airline
Decode Land
Decode Equipment
Entry
TTHKGTYO
TTHKGTYO/JL
TT23FEBHKGLON/BA
TTL2
TTB3
TTCX711/8JUL
Time Table (H/TT)

General Schedule Display
Specify Schedule Display
Specify Date Schedule Display
Display details of flight from availability
Display details of flight from booking file
Display details of flight with flight & date
Entry
@LTJED
HMCT@24/LT
HMCT@12/LT
Local Time
Local time for city Jeddah
Display times in 24hours
Display times in 12hours
Entry
*TAA/20FEB/+90
*TAA/20FEB/90
*TAA/330
Date Calculator
(H/DATE)
Add 90 days from 20Feb
Minus 90 days from 20Feb
Check flight availability in the Galileo system for 330
days from todays date.
Entry
MD
Page Dn
MU
Page Up
MT
MB
Others
Move Down
Move Down
Move Up
Move Up
Move to the top of a display
Move to the bottom of a display
Move down and display the remaining lines of a
display
Clear active window
Clear all windows
Focalpoint Replay
Move to (activate) window 3
Redirect response to window 2
MR
Ctrl + W
Ctrl + S
Ctrl + Y
Ctrl + 3
Alt + 2
GQG_V3_JAN13_SH
(H/TIME)
Page 4

Ctrl + U
Alt + F4
Ctrl + R
Ctrl + Z
Ctrl+ C
Ctrl+ V
Ctrl+ M
Ctrl+ N
Ctrl+ Q
Retrieve unsolicited messages

Exit Focalpoint
Unlock the keyboard
Zoom active window
Copy
Paste
Month View
Notepad
Calculator
Entry
GG*
GC*200
GC*200/9
GC*900
GC*444/17
GC*444/6
GC*444/3
GC*555
GC*510
GC*200
GC*552
GC*550
GP*20
GC*HKG/40
Galileo Information System

Main Index
Display the content on chapter 200
Display chapter 200 and page 9
Display page for list airlines contact in other country
Display training schedule
Display list of ticketing agents code
Display local airlines contact
Display information on climate chapter
Display information on consulate chapter
Display information on airline chapter
Display information on customs chapter
Display information on currency chapter
Display page 20 of the current chapter
Check ET fact sheets of airlines
Entry
H/HELP
Help page
Display Help facility
Display help page for specific function eg. OSI (max. 4
characters)
Display Electronic Ticket Status Codes
Display Special Service Requirement
Display direct help for ticketing (using function
identifier)
ASK Travelport
Helpdesk Contact Number (24hours)
Helpdesk Email
**please copy your email to your
Galileo Account Manager**
H/OSI
H/ET STATUS
H/SSR
H/T.
www.asktravelport.com
1800 815 934 or 03 2053 5105
galileo.helpdesk@travelportgdshelp.com
Entry
Availability (H/AVAIL)
A20NOVHKGSYD*QF
Direct Link Availability
A20NOVKULKTM/BG
Specify Carrier
A20NOVKULKTM/BG#
Flights for specified carrier for the entire journey
A10SEPHKGMNL
Basic Availability
A10SEPHKGSFO/UA/CX/SQ
Specify Multiple Carriers (max. 3 carriers)
A12DECLAX#SFO#
Specify Airport of a multi-airport city
A12DECHKGRIO.LAX.SAO
Specify Connecting City (2 cities max)
A10JANHKGLAX.1200
Specify Connecting Time
A10JANHKGLAX.D
Direct Flight Only
AM*QF
Direct Link Availability (to see more flights)
GQG_V3_JAN13_SH
Page 5

A*
Display more Availability
A5P or A1700
Change Time
A18OCT
Change Date
A.1500*KL
A13NOV3P
Change Time and carrier

Change date/time
A.ORD
Specify Connecting City
A#
Availability next day
A#*MH
Availability next day on MH
A#3
Change to 3 days after previous entry
A#3*MH
Change to 3 days after previous entry on MH
Availability previous day
A*MH
Availability previous day on MH
A2
Change to 2 days before previous entry
A2*MH
Change to 2 days before previous entry on MH
AR13SEP*MH
Return with alternative date on MH
AR*MH
Return same date on MH
A@#2
Display more booking class codes for line 2 in

availability display
A*R
Return to the main screen display
*SVCL1
Flight services information from Availability Line 1

for L class
TTL5
Display details of flight on line 5 of an availability
TT
Display Schedule from Availability
FDA
Display Fare display from Availability or Schedule
Return to Availability from Schedule
AL2
To change the flight form an AVS display to a NVAS display
Entry
N.HUSAIN/SANISAHMDM
N.CHANG/ANNEMS*P-GIT
N.KOK/NATALIEMS*P-STU18
N.ONG/JASONMSTR*P-C10
SI.P2/CHLD*10MAR01
N.CHONG/JEFFREYMSTR*P-E10
SI.P2/CHLD*10MAR01
**Note: Child should not be the first pax
N.I/JI/MICHELLEMISS*12JUN10
**Note: Infant should not be the first pax**
N.2KONG/NICHOLASMR/FLORAMRS
N.THIAN/TERIMS+N.CHAY/REBECCAMISS
N.P4@*P-C10
N.P4@*P-STU20
N.P2@LEE/JETMR
N.P2@
GQG_V3_JAN13_SH
Name Field (H/N.)

Adult - For FIT fare
Adult - For GIT fare (group)
Adult - For Student
Child - For FIT fare
MUST enter Date of Birth in Service Info
Child - For GIT fare (group)
MUST enter Date of Birth in Service Info
Infant
Multiple Name Field
Separate name items may be input in one entry
if linked by an end item +
To add or change PTC (indication after name)
To Add or change (BEFORE END TRANSACTION)
To Delete (BEFORE END TRANSACTION)
Page 6

Entry
N1Y2
01Y2
N1Y2LL
N1Y3*
N1Y1C2
0MH601Y10DECKULSINNN1
0MH601Y10DECKULSINLL1
0A or Y
/3
/3S2
0MHOPENYKULSINNO1
0MHOPENY12DECKULSINNO1
X1
X1.3
@1/29Sep
@1/M
@1/MH282
@1/29SEP/M/MH282
@A/2
/1S4
XI
@ALL
@2HK
@2XK
Entry
@MT
@MT34
DCTFRA-ID
DCT
DCTLHR*BABA
DCTLHR-ID*BABD
Itinerary Field (H/P.)

Sell from availability with confirm seat
Sell from availability with confirm seat
To waitlist
To sell same class for connecting flights
To sell different class for connecting flight
Long sell
Long sell to waitlist
Insert ARNK (Arrival not known ARNK)
Insert segment
To switch places among segments
Sell OPEN segment without fictitious date
Sell OPEN segment with fictitious date (12DEC)
Cancel Segment
Cancel segment 1 and 3
To change segment 1 to 29 Sep
To change segment 1 to M class
To change segment 1 to flight Number MH282
To change segment 1 to 29Sep, M class with flight
number MH282
To change the number of seats booked to 2 for all
segments
Rearrange segment. To arrange segment 4 to be after
segment 1
Cancel the whole itinerary from booking file
To update all air segments, SSR items and seat
request with one entry. (This will also remove items
with NO, UC, UN or HX advice codes.
To update timing change
To remove HX
Minimum Connecting Times (H/MCT)
Minimum Connecting Times
Specific segments in an itinerary
Display Connecting Times
Display fill-in format screen to check minimum
connecting times
Display connecting times at LHR when BA is arrival
and departure carrier
Display connecting times at LHR for international
connecting with a domestic sector with BA as arrival
carrier and BD as departure carrier
Entry
P.KULT*03-21443133 GALILEO TRAVEL/YUS
P.KULB*03-24143144 MISS CRYSTAL
P.KULH*03-98701234 MISS SHIKSA
P.KULE*JANEDOE//YAHOO.COM
P.1@ KULT*03-21443133 GLORY TRAVEL/MAY
P.1@
Phone Field (H/P.)

For Travel agent
For business
For home
Email ( for underscore and // for @ sign)
To Add or change
To Delete
Entry
T.T*
T.TAU/01FEB
T.@TAU/10FEB
T.@
Time Limit Field (H/T.)

Without date
With a specific date
To Add or change
To Delete
GQG_V3_JAN13_SH
Page 7

Entry
R.NAJWA
R.@LYNETTE
R.@
Receive Field (H/R.)

Name of person that request booking
To Add or change
To Delete
Entry
E or ET
ER
I
IR
End Transaction Field (H/END)

End
End and Retrieve
Ignore Transaction
Ignore and Redisplay
Entry
SI.MH*CTCM KUL 0161234567 MIKE TAN
SI.MH*CTCE KUL SANISAH.HUSAIN//TRAVELPORT.COM
SI.MH*CTCE KUL LISA- -ARMANI//YAHOO.COM
SI.1@ MH*CTCM KUL 0161234567 LILY LEONG
SI.1@
Airline Info (Must insert in booking)

Contact number information (CTCM)
Email address information (CTCE)
( for underscore and // for @ sign)
To Add or change
To Delete
Entry
MT.TOM-HILL@ACME.COM
MF.TONY.WEST@AGENT.COM
MC.1@HAVE A HAPPY HOLIDAY
MT.2@AMY.MOSS@YAHOO.COM
MC.1@HAVE A HAPPY HOLIDAY
MT.1@
MC.2@
*EM
ERM
EMALL
Email Address
Add a mail to address
Add a mail from address
Add or change email comment to first email address.
nd
Change the 2 email address
Add or change email comment to first email address.
st
Delete 1 email address
nd
Delete 2 email comment
To view the email field
Email and retrieve pnr
Email (for multiple email address)
Entry
*Z12JER
*-SMITH/TARA
*-G/KUL or *G/group name
*-D*
Retrieve Booking Field (H/BFR)

By PNR number
By name
By Group
By First Alphabet
Entry
*ALL
*I
*P
*NP
*NPH
*NPC
*H
*SD
*SI
*VR
*MM
*RI
*VL
*FF
*N.SI.VR
*RB
Redisplay PNR Parts (H/BFD)

Display entire PNR
Itinerary
Phone
Remarks
To display notepad items with H qualifier
To display notepad items with C qualifier
History
Reserved Seat
Service Information (All SSR and OSI)
Vendor Remarks
Mileage Information
Itinerary Remarks
Vendor Locator (Airlines RLOC)
Filed Fare
Display multiple fields
Displaying the Review Booking Field
Entry
H/MEAL
Meal Request (H/MEAL)

To view meal codes
GQG_V3_JAN13_SH
Page 8

SI.VGML
SI.S1/VGML
SI.S1P1/VGML
To reserve meal for all seg

To reserve meal for specific segment
To reserve meal for specific segment and specific
passenger
SI.SPML*NO EGGS
To reserve SPECIAL MEAL. Must be followed by

descriptive text (max. 180 characters)
To delete ALL meal
To delete specific meal for the specific segment
To confirm Meal status by pax1 segment1
SI.ALL@
SI.S1@
SI.P1S1/VGML@HK
Entry
SI.WCHR
(move cursor after * and insert free text)
SI.WCHR@*SLOW WALKER
SI.2@ BSCT
SI.2@
SI.P1S1/WCHR@HK
WheelChair (H/WHC)
To request WheelChair (WCHR)
Entry
SI.BSCT
Bassinet / Miscellaneous (H/ASSC)

To request Bassinet (BSCT) *to be request under
adult
To Add or change
To Delete
SI.2@ BSCT
SI.2@
Entry
SA*S1
SC*
S.S2/NA
To Add or change
To Delete
To HK wheelchair status by pax1 segment1
S.S1/6A
S.S1/16A-C
@ALL
S.@
S.S1@
S.S1P1@*HK
Pre Reserved Seat (H/SEAT)

View seat map
Seat characteristics
Generic request when the airline does not provide a
seat availability map
To reserve specific seat for specific segment
To reserve a range of seats for a range of passenger
To update KK to HK
To delete all seat request
To delete specific seat
To HK seat status for pax1 segment1
Entry
SI.MH*PLEASE DAPO SEAT
SI.CX*1234567890123 JOHN/GMR
SI.1@MH*PAX CONFIRM TRAVEL
SI.2@
Other Service Information (H/OSI)

Basic entry (Send message to Airline)
Insert ticket number manually
To Add or change
To Delete
Entry
M.MH1234567
M.P1/MH1234567
M.P1/MH1234567/NH
M.P1@ MH12345678
M.P1@
Mileage Membership (H/MM)

Basic entry
To enter for a specific passenger
To accrual for other airlines
To change/amend
To Delete
Entry
RI.S1*ENSURE VISA IS APPLIED
RI.PLEASE RECONFIRM ALL ONWARDS JOURNEY
RI.@S1*ENSURE PASSPORT WITH YOU
RI.1-2@
RI.1@
Itinerary Remarks Field (H/RI.)

Remarks - Associated (with segments related)
Remarks -Unassociated (no segment related)
To change/amend
To Delete
To Delete
(S1 segment 1)
GQG_V3_JAN13_SH
Page 9

Entry
NP.ADVISED PAX TO RECONFIRM FLIGHT
NP.H**PSGR ADVISED THAT HOTEL MUST BE GUARANTEED
WITH CC
NP.C**CASH ONLY DO NOT ACCEPT CHEQUES
NP.2@ADVISED PAX TO RECONFIRM RETURN FLIGHT
NP.2@
Entry
RB.11NOV*ISSUE HOTEL VOUCHERS
RB.11NOV/Q40*CHECK PSGR HAS VISA
Notepad Field (H/NP.)

Add notepad field
Historical notepad item so that it will be stored in
Booking File history
Confidential notepad item so that it may only be
viewed by your branch
To change/amend
To Delete
RB.4@21NOV*ISSUE HOTEL VOUCHERS

RB.4@
Review Booking Field (Placed on Queue 12)

To issue hotel vouchers on 11November
Place review booking item on queue 40 on 11
November
To change/amend
To Delete
Entry
*VR
*VI
*VO
V.ASQ*PLEASE ADVISE COST OF KENNEL
V.2@ ASQ*PLEASE ADVISE COST OF KENNEL FOR CAT
V.2@
Vendor Remarks Field (H/V.)

Display all incoming and outgoing vendor remarks
Display all incoming vendor remarks
Display all outgoing vendor remarks
Send message to Airline vendor SQ
To change/amend
To Delete
Entry
Advance Passenger Information System (APIS)

PRIMARY DOCUMENT INFORMATION
Secure Flight Data Only
SSR DOCS with the minimum fields allowed
SI.1@ - To cancel SSR item
Passport Information
SSR DOCS without passenger name selected
Green card information
Note: Document type is A.
Infant
Passport information
Explanation:
Function identifier
SSR DOCS (passport data)
Delta Airlines
Action code HK1 (one passenger) and separator
Five slashes to indicate passport details omitted and
separator
Date of birth and separator
Male and separator
Passport expiry date omitted
Passenger name...Smith, John
DOCS
SI.P1/SSRDOCSDLHK1/ / / / /12JUL66/M/ /SMITH/JOHN
SI.SSRDOCSBAHK1/P/SG/S12345678/GB/12JUL66/M/23OC
T15/SMITH/JOHN/RICHARD/H
SI.SSRDOCSBAHK1/A/US/1234567/GB/10MAY80/M/10SEP
13/WALKER/JOHN/JAMES
SI.P2/SSRDOCSBAHK1/P/SG/S12345888/GB/12JUL10/MI/2
3OCT15/SMITH/JAMES/MARK
Item:
SI.
SSR DOCS
DL
HK1/
/////
12JUL66
M/
/
SMITH/JOHN
Entry
DOCA
SI.SSRDOCABAHK1/D/GB//SLOUGH/BERKSHIRE/SL14T5
SI.SSRDOCABAHK1/R/DE/234B STRAVINER
STRASSE//DE/11718
GQG_V3_JAN13_SH

ADDRESS INFORMATION
SSR DOCA
SSR DOCA with city omitted
Page 10

Note: Enter a slash to replace omitted information. Other
data must appear in the correct sequence.
R identifies a residential address.
Item:
SI.
SSR DOCA
BA
HK1/
D/
GB//
SLOUGH/
BERKSHIRE/
SL14T5
Entry
DOCO
SI.P1/SSRDOCOBAHK1/PARIS FR/V/12345123/LONDON
GB/14MAR05/USA
GB//USA
GB/14MAR05/USA/I
SI.P2/SSRDOCOBAHK1/PARIS
FR/V/12345123//14MAR05/USA/I
Item:
SI.
P1/
SSR DOCO
BA
HK1/
PARIS FR/
V/
12345123/
LONDON GB/
14MAR05/
USA
Entry
DOCO
SI.P1/SSRDOCOBAHK1/PARIS FR/K/9891404/PARIS
FR/14MAR09/US
Item:
SI.
P1/
SSR DOCO
BA
HK1/
PARIS FR/
GQG_V3_JAN13_SH

Explanation:
Function identifier
SSR DOCA (address information)
British Airways
Destination address and separator
Add in the UK and two separators (as the add is
omitted)
City and separator
County and separator
Post code (zip)
SECONDARY DOCUMENT INFORMATION
Visa Information
SSR DOCO with passenger name selected
SSR DOCO with passenger name selected with issue
date omitted
INFANT
SSR DOCO visa information
INFANT
with place of issue omitted
Explanation:
Function identifier
Passenger 1 and separator
SSR DOCO (visa information)
British Airways
Born in Paris, France
Holds visa and separator
Visa number and separator
Issued in London and separator
Issued on 14 March 2005 and separator
Valid for travel to the USA
KNOWN TRAVELLER
SSR DOCO example
Explanation:
Function identifier
British Airways
Born in Paris, France
Page 11

K/
9891404/
PARIS FR
14MAR09/
US
Entry
Known traveller and separator

Known traveller number and separator
Issued in Paris, France
Issued on 14 March 2009 and separator
DOCO
SI.P1/SSRDOCOBAHK1/LONDON GB/R/1542310/LONDON
GB/14MAR09/US
Item:
SI.
P1/
SSR DOCO
BA
HK1/
LONDON GB/
R/
1542310/
LONDON GB/
14MAR09/
US
Code:
P
IP
A
C
I
AC
F

REDRESS NUMBER
SSR DOCO example
Explanation:
Function identifier
British Airways
Born in London
Redress and separator
Redress number and separator
Registered in London and separator
Registered on 14 March 2009 and separator
Document type codes:

Passenger passport
Passport card
Identity card A
Identity card C
Identity card I
Crew member certificate
Approved non-standard id document
Note: Document and Identity card types are defined by the issuing country/state.
Code:
Gender codes:
M
Male
F
Female
MI
Male infant
FI
Female infant
U
Undisclosed gender
Entry
SI.P3/SSRFOIDYYHK1/PP12345678
SI.P4/SSRFOIDYYHK1/TN12512345678903
SI.P1/SSRFOIDYYHK1/CNHJ48JG
SI.P2/SSRFOIDYYHK1/FF/YY*123456789
SI.P1/SSRFOIDYYHK1/CCVI492112345678923
SI.P1/SSRFOIDYYHK1/DLGB12341234
SI.P1/SSRFOIDYYHK1/NI55511123A
SI.P1/SSRFOIDYYHK1/IDXXYY111555555
SI.P1-43/SSRFOIDAFHK43/IDGRPDK3B7N45
GQG_V3_JAN13_SH
FOID
A FOID is a form of identification that may be

required for airport check in
Passport
Ticket Number
Record locator/Conf number
Frequent flyer card
Passenger 1 will use credit card VI as a form of ID for
airport identification
British driving license
National identity card
Locally defined ID
FOID required by Air France for groups in Galileo
Page 12

Entry
QCT/ALL
PQCA
Q/1
QR
QXI
QEB/50
QEB/ZXX
QF/45+32
QFREE
Q/0
Q/1
Q/2
Q/3
Q/4
Q/7
Q/8
Q/9
Q/10
Q/11
Q/12
Q/14
Q/15
Q/16
Q/17
Q/18
Q/19
Q/20
Q/21
Q/22
Q/23
Q/24
Q/25
Queue (H/Q)
To access all queues
Print Queue Count for all queues
Access Queue 1
Remove booking from Queue
Off Queue
Place PNR on queue
Queue PNR to consolidator (Queue to other Tktg
Agent)
Ignore the current Booking File
Note: If you ignore transaction in error, enter QP to
return to the previous Booking File.
Turn on end of queue maker
Turn off end of queue marker
Display entire Queue name table
Count all Queues
Change Q name
List all names in Queue 30
List all names in Queue 50 with date and time stamp
Print all booking files in Queue 48
Sort all items from the first specified booking file
Queue of own city to the second specified booking
file Queue of own city in date order of the first active
booking file segment
Forward BFs from Q45 to Q32
Clear pnr i
URGENT QUEUE
GENERAL QUEUE
SEATING REPLIES
SYNCHRONISATION ADV
PAST DATE QUICK
RQR FOLLOW UP
TOD FOLLOW UP
TICKET REVIEW TAW
TICKET REVIEW TAU
FARES
REVIEW BOOKING FILE
AUTO TICKET REJECT
GROUPS ADVICE
VENDOR REMARKS
WAITLIST KL
URGENT KK
GENERAL KK
UNABLE US UU
UNABLE TO CONFIRM
TIME CHANGED
HX NOTIFICATION
AUX SERVICE ADVICE
SERVICE INFO ADVICE
Entry
*ABC123
DP1 (divide Pax 1)
R.PAX
F
R.PAX
Divide Booking File

Step 1
Step 2
Step 3
Step 4
Step 5
QENDON
QENDOFF
QPB*
QCA
QPB@75HARITH
QLD/30
QLD/50/T
QPRINT/B/48
QSORT99/98
GQG_V3_JAN13_SH
(H/DIVIDE)
Page 13

ER
IR
Step 6
Step 7
Entry
*ABC123
R.PAX
Copy PNR (H/RE)

Step 1
Step 2
Step 3 some cases this step need to do two times
Copy itinerary only
Copy pax details only
Copy pax and itinerary details (Copy from HX
pnr)
Step 3
Step 4
RESALL
REALL
REALLSALL
Complete P.R.I.N.T
ER
Entry
LD/ALL/28DECD
LD/ALL/28DECQ/99
LD/ALL/28DECQ/60
LDT/ALL/28DECD
Entry
List Booking Function (H/LD)

List All Booking Files with Segment Date with
Output on screen
List All Booking Files with Segment Date with output
to specific Queue Number
Retrieve all Booking Files with a segment date of
28DEC; output is to Q/60
Retrieve all Booking Files with a segment date 28DEC;
output is to printer
PQ/R-LX34FL
PQ/10JUL08-WILLIAM/AMR
PQ/10JUL08-20AUG08-WILLIAM/AMR
Q/1*CPD
Type in the word CONFIRM
Past Date Booking (H/PDQ)

Booking stays 24hrs after flown
Request by reference
Request by departure, date and name
Request by date range
Retrieve booking after requested
CONFIRM
Entry
TI
TIMV
TIMH
TIMA
TIMF
TIMC
TIML
TIMG
TIMATIC (H/TI)
Display TIMATIC menu
Display FIF for visa information
Display FIF for health information
Display FIF for health and visa information
Display FIF for full text information
Display country information display
Display country partial name
Display group lists
Entry
TIETAR
ETAS (H/ETAS)
ETA request for application screen
TIETAG
TIETAQ
TIETAH
ETA second screen for passport details

ETA enquiry screen
ETA history screen
TIETAC
TIETAS
TIETAS1
GC*506
ETA check-in
ETA Index
Display paragraph 1 of ETA index
ETA information
http://www.immi.gov.au/
Australian Government website
http://www.immi.gov.au/managing-australias-
ETAS manual
borders/border-security/air/eta/manual/
GQG_V3_JAN13_SH
Page 14

Entry
@@MH/VIEWPNR
@@SQ/VIEWPNR
@@CI/VIEWPNR
@@BR/VIEWPNR
@@MU/VIEWPNR
@@CZ/VIEWPNR
@@CA/VIEWPNR
@@AI/VIEWPNR
@@1G or I (enter)
Entry
@@MH/VIEWPNR
*c12345 (Malaysia Airlines Vendor Locator)
PN
PB
RTN
RTOSI
RTRMK
or
RTSSR
Entry RTSSR to view and ensure the SSR TKNE captured

for all passengers and segments
Summary Mandatory Fields

Name
Phone - Agent
Phone - Pax
Time Limit
Receive
Summary Optional Fields
Meal
Remarks Itinerary
Notepad
Mileage
GQG_V3_JAN13_SH
Secondary PNR
To view MH secondary PNR
To view SQ secondary PNR
To view CI secondary PNR
To view BR secondary PNR
To view MU secondary PNR
To view CZ secondary PNR
To view CA secondary PNR
To view AI secondary PNR
To access back to Galileo
MH Access to System
ViewPNR direct access
Direct MH booking file
Useful Entries
Move down
Move back to top
Display Names in group booking
Display other service information
Display remark for split PNR info
Important Note
After Ticketed, please view the MH Booking File using
ViewPNR.
N.WONG/MEILINGMS
P. KULT*03-21196000/NEWAGE TRAVEL/MANDY
P.KULB*019 231 6781 MS WONG
T.T*
R.PAX
SI.VGML
RI.S1*HAVE ADVISED MS WONG TO VERIFY
PSPT EXPIRE DATE
NP.PAX WILL BE PAYING BY CREDIT CARD CHRG 3PCT
M.MH236901
Page 15
GALILEO
GALILEO
FARE
ENTRIES
GQG_V3_JAN13_SH
Page 16

Entry
FBT*
FBT*MY
FZS*MY
FZSHKD
FZSEUR10.00MYR
FZIMYR
Currency Display
Display Currency Table
Display By Country Code
Display list of BSR against MYR
Display BSR for specified currency
Convert a currency with current BSR
Display ROE
Entry
FTAX-MALAYSIA
FTAX-MY
FTAX*PFC-LAX
Taxes Display
Display Taxes by Country Name
Display Taxes by Country Code
Display PFC (passenger facility charge)
PTC
ADT
CNN
GIT
ENN
INF
SRC
STU
ADT
CNN
Description
Adult
Accompanied Child
Adult Group Travel
Group inclusive tour child
Infant without seat
Senior Citizen
Student
Adult
Accompanied Child
Entry
FDKULBKK
FDKULBKK20AUG/MH
FDKULSIN10JUN/MH/A
FDKULBKK20AUG/MH/SQ/BA
FDKULBKK20AUG/MH:USD
FDKULSYD10JUL/MH*CNN
FDKULSYD10JUL/MH*INF
FDKULBKK10AUG/MH*GIT
FDKULBKK10AUG/MH*ENN
FDKULMEL01DEC/MH*STU
FDKULLON10DEC/MH M
FDKULLON10AUG/MH:NUC
FDKULLON10AUG/MH/2
FDKULLON10DEC/MH-OW
FDKULLON10DEC/MH-RT
FDKULKUL10AUG/SQ-RTW
FDKULHKG10AUG/MH-PRI-SHE99
Eg : SHE99 as account code
FDKULHKG10JUN/MH@C
FDKULHKG10JUN10/MH
eg : Fare for departure on 10JUN10
FDKULHKG10JUN10/MH.T02MAY10
eg :fare for departure 10Jun10 but
ticketed on 02 May 10
FD*
FDB
FU*
Note: FD redisplays the active fare display
Fare Display (H/FD)

Fare display
Fare display by date and airline
Fare display with total fare and estimate tax
Fare display by date and few airlines
Fare display by date in USD currency
Fare display for child
Fare display for infant
Display GV fares ADULT
Display GV fares CHILD
Fare display for student
Fare Display for specific carrier and booking class
Fare Display in NUC amount
Fare Display for round trip in round NUC amount
Fare Display for one way only
Fare Display for return only
Fare Display for round the world
Fare Display for private fare with account code
GQG_V3_JAN13_SH
Fare Display for business class cabin

Fare Display for past date fare
Fare display for past ticketing date
Redisplay fare display

Display fares for reverse direction
Display Unsaleable Fares
Page 17

Entry
FN*1/ALL
n = fare line no.
FN*2
FN*2/16
FNS1*ALL
FN*
AV2
FR*1
n = fare line no.
FDC*1//MH
1 = fare line no.
MH = carrier code
FH
FM*1
FL/KULSINDELBOM
Fare Rules (H/FN)

Display Fare Notes (rules)
Display Fare Notes chapter for line number 2
Display Fare Notes for line number 2, chapter 16
DISPLAY RULES PRICE WIZ PNR
Redisplay last accessed note display
Pull fare from line 2 into availability
Display Fare Routing
Fare with R indicator
To determine booking class
From fare display
Footnotes Display
Display MPM and surcharge bands, line 1 (will also
show half of RT fares)
Display Accumulated Mileage Display
Entry
FQCMH
*NTD1/D
FQCMH-SHE99
SHE99 is the account code
FQACMH
FQCMH/P1/S2/ET
FQS1.35/CCX
FQP1.3/CMH
FQ@YEE17/CCX
FQCMH/P1/ACC
FQCMH/P2
FQX2
FQCMH/TE-00
FQO3
FQT
FQ*T
FQL
FQ*
FQN1
FQN
then FN1
then FN1/ALL
or FNS1
FQN*
F*Q
Fare Quote Auto Pricing (H/FQ)

Pricing with plating carrier
View Net ticket data exist
Pricing with corporate fare
Entry
FQBBCMH
FQBBCMH++-PREMF
FQBBCMH++-FIRST
FQBBCMH++-BUSNS
FQBBCMH++-PREME
FQBBCMH++-ECON
Fare Quote Best Buy Auto Pricing (H/FQBB)

Fare Best Buy with MH as carrier
Fare Best Buy Premium First Class with MH
Fare Best Buy First Class with MH
Fare Best Buy Business Class with MH
Fare Best Buy Premium Economy with MH
Fare Best Buy Economy (Includes economy fare type
such as excursion/special/promotion etc) with MH
Alternative fare with or without seat (with MH)
Alternative fare with or without seat for mixed class
(with MH)
FQBACMH
FQBACMH++-AB
GQG_V3_JAN13_SH
Pricing for alternative fares

To specify Eticket when system prompt paper tkt
With Segment Select
With Name/Passenger Select
With Fare Basis and plating carrier
With Child only
With Pax 2
Connection override
To get tax
Stopover
Quote a booking file using today as the booking date
Book itin and get fare
Display fare quote ladder (1st fare quote) (IFQ only)
Redisplay fare quote (summary format)
Display component after FQC entry
View a fare rule for a specific fare component from a
fare quote. (International FQ only)
Redisplay fare components
Display fare quote field (linear format) when fare
cannot be filed or from alternate fare quote
Page 18

Entry
FSLON10JANDXB
FSLON10JANDXB20JANLON
FSBKK11JUNHKG17JUNSIN20JUNTYO25JUNBKK
FSKUL10OCTHKG13OCTTPE15OCTNRT20OCTKUL
FSKUL10DECBKK15DECKUL
FSKUL10DECBKK15DECKUL+PE00
FSKUL10DECBKK15DECKUL+*C10
FSKUL10SEPHKG15SEPKUL+:P
FS2LON20DECJKT
FSKUL10SEPHKG15SEPKUL++-FIRST
FSKUL10SEPHKG15SEPKUL++-BUSNS
FSLON10JANDXB--AUH20JANLON
FSK1
*FS2
FQN3
FSOF3
MORE*2
FSMORE
FSFS*
Entry
FSA
FSALL
Fare Shopping Without Booking (H/FS)

One way journey
Round trip journey
Circle trip journey
Multiple stopover points
Fares WITH penalty
Fares WITH NO penalty
Passenger type code
Private Fares Only
For TWO passengers
For FIRST class
For BUSINESS class
Fares with SURFACE sector
Book pricing Option 1
Display the fare construction for Option 2
Display fare notes for Option 3
Display additional fees for option 3
Retrieve additional itinerary additional options for
pricing Option 2
View additional screens of both pricing and itinerary
options if applicable
Move back to the previous group
Re-display the results screen
Fare Shopping With Booking (H/FSBF)
Display options regardless of availability
Shop all segments including waitlist and unconfirmed
Entry
FQPKULBKKKUL
FQP*1
1 = fare line no.
FQPKULBKKKUL+MH
FQPKUL+TGBKK+MHKUL
FQPKULBKK--HKTKUL
FQPKULX-SINHKG
FQPKULBKK*C09@Y
C09 age
Y fare basis from fare display
Fare Quote Planner (H/FQP)

Basic Entry
To display fare details
Entry
*FF
*FF1
Fare File
Display a summary of all filed fares
Display detailed linear fare construction for fare 1
FBI
FX1
*HFF
FX2P1
FXALL
*FF24
Ignore all manual fares in the current session

Cancel filed fare 1
Display historical file fare
Cancel passenger from specific filed fare
Cancel all filed fares
Display detailed linear fare construction for fares 2
through 4
and 3
Display detailed linear fare construction for all fares
Display taxes only for all filed fares for all passengers
Display detailed linear fare construction for all fares
for passenger 3
*FF1.3
*FFALL
*FFALL/T
*FFP3
GQG_V3_JAN13_SH
With carrier one carrier

With carrier multiple carriers
With surface break
With X in a point (no stopover)
For CHILD fare
Page 19

*FF24/P3

through 4 for passenger 3
Explanation
A
C
G
Fare quote status code

Airline private fare (PFII).
Computer generated.
Guaranteed fare.
Agency private fare. Only where a published fare is
marked-up or marked-down using the Agency Private
Fares GUI.
Entry
FF1@R
FF1P2@R
Restore File Fare

Restore File Fare 1
Restore File Fare 1 for Passenger 1
EXAMPLE: TO FIND FARE ROUTING AND CORRECT BOOKING CLASS
GQG_V3_JAN13_SH
Page 20
Tips in managing FAREs
What is No Valid Fare for Criteria Input?

o It is when the itinerary does not match with any of the corresponding rules of the preferred
fare. Galileo GUARANTEES fare when AUTO PRICED with G or A status when upon pricing it is
met with the corresponding rules.
How do I obtain fare of my choice?
o When indicate Fare Basis of the preferred fare as part of the FQ entry.
Here are some examples which described in steps to determine the cause of mismatch in
the itinerary.
Type 1 BOOKING CLASS FAILURE

Type 2 FLIGHT APPLICATION NOT MET
Type 3 ADVANCE PURCHASE FAILURE
GQG_V3_JAN13_SH
Page 21

Type 1 BOOKING CLASS FAILURE
Fare Display shows KL fare MYR1793 with the fare basis TSFMY.
Click R to verify Specified Route. Total 4 routes option with specific carriers.
Booked with matching specific route
Fare Quote (FQCKL)
Click Display Rules. Suggest to check fare rules
GQG_V3_JAN13_SH
Page 22
Fare Quote with Fare Basis specified (FQCKL/@TSFMY).

Prompted with failure due to Booking Class Failure.
Go back to FD* click booking class. Check display booking classes for secondary carrier indicate MH.
Click Proceed
Go through rules until it corresponded according with the itinerary booked. In this example, flight via
MH, when available between KUL-India, N/S/V classes required for flights series 0001-8999.
Go back to FD* again, click booking class. Check display booking classes (for instance when the fare is
the hosted or main carrier). Click Proceed
GQG_V3_JAN13_SH
Page 23
Go through rules until it corresponded according with the itinerary booked. In this example, flight via
KL, within Europe, L class required.
Change MH between KUL-India S class / KL within Europe L class.
Fare Quote again with Fare Basis specified (FQCKL/@TSFMY).

Prompted with Rules Validation Met.
GQG_V3_JAN13_SH
Page 24
With GUARANTEE (G) status.
GQG_V3_JAN13_SH
Page 25

Type 2 FLIGHT APPLICATION NOT MET
Fare Display shows list of MH V types fare. Preferred MYR142 with the fare basis VSTOWFMY.
Itinerary with MH784
Auto Price with fare quote (FQCMH). A higher fare returned instead.
Fare Quote again with Fare Basis specified (FQCMH/@VSTOWFMY).

Prompted with Flight Application Not Met.
GQG_V3_JAN13_SH
Page 26
Go back to FD* click Fare Basis - VSTOWFMY. Scroll to Cat. 4 Flight Application. Go through rules
details. Applies for Outbound
IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN MALAYSIA AND BKK. THEN THAT TRAVEL
MUST BE ON ONE OR MORE OF THE FOLLOWING
MH FLIGHT 780
MH FLIGHT 782
MH FLIGHT 788
MH FLIGHT 796.
Change flight to MH788.
Fare Quote again with Fare Basis specified (FQCMH/@VSTOWFMY).

Prompted with Rules Validation Met.
With GUARANTEE (G) status.
GQG_V3_JAN13_SH
Page 27

Type 3 ADVANCE PURCHASE FAILURE
Date of booking 28Oct
Date of pricing 28Oct
When FQ, it is important to check Last Date To Purchase Ticket to determine the last day of ticketing
based on Advance Purchase rule.
*in this example, when FQ there is no error or failure. This means all rules are met for fare basis NSFMY.
GQG_V3_JAN13_SH
Page 28
GALILEO
TICKETING
ENTRIES
GQG_V3_JAN13_SH
Page 29

Entry
TMU1FINVAGT
TMU1FCCGRGOM123456 65432 0101*A1234
*A1234 is mandatory
TMU1F37XXXXXXXXXXXX*D0910
TMU1F37XXXXXXXXXXXX*D0910*A1234
TMU1F37XXXXXXXXXXXX*D0910/ASF1000
Ticket Modifier Update (H/TMU)

Form Of Payment - INVAGT
Form of Payment - GOM WARRANT
6 characters warrant number
8 characters debtors code (known as Pukal)
4 characters object code (known as Jenis)
(separated with a spacing)
Form Of Payment CREDIT CARD
*there are times when Approval Code is required
(37XXX credit card no.)
(0910 expiry date)
(1234 approval code) if needed
ASF amount is;
Actual Selling Fare / fare paid to BSP / gross fare
fare without tax (1000 amount)
*NTD1/D
To view Net ticket data exist
When to use this entry:
1.when payment creditcard / government warrant
2.pricing with Net Ticket Data
3.agent comm is applicable in pricing Net ticket data.
Dont need enter agent comm in TMU
TMU1F@
TMU1Z5 (5 commission value)
TMU1Z@3
TMU1EBVALID ON MH ONLY*EBMH OPT FLT ONLY
TMU1EB@NONREFUND
TMU1NFMYR1000
TMU1NFMYR1
TMU1/IT*PC
TMU1/FMR
TMU1TC123ABC
TMU1NFMYR1000
TMU1TC@GY2468
In situation that agent comm is not applicable in

pricing Net Ticket data, we need to reset the pricing
Net Ticket Data; (NOT GUARANTEE)
1. Open fare build : *FB1
2. Edit fare basis: FBUFB/YEE30 (copy same fare
basis)
3. FBF, R.xx, ER
4. TMU with applicable agent comm: TMU1/Z5
To change / delete
Commission
To change / delete
Endorsement
max 29 characters each line
max 2 lines
To change / delete
Net Fare
Net Fare MYR0
To suppress fare, IT*PC should be added to the ticket
modifier
Updating multiple form of payment
Tour Code (TC)
Tour Code (NF)
To change / delete
TMU1FINVAGT/CSQ/Z0/NFSGD600.00/AI-12AB
12AB/EBREFUND SUBJ TO PLTY * EBNON ENDO NON
REROUTE
Combine all in a Single Entry
Entry
TMU1/FEX2329900827066
TMU1/FEX2329900827066/NAME.SMITH.JOHNMR
REISSUE
Reissue
Reissue with NAME. modifier
Original Form of payment in reissue mask
Credit Card
CC
GQG_V3_JAN13_SH
Page 30

GRGOM
INVAGT
File fare must be separated
FARE: MYR 2390
TTL VALUE: MYR 2390
Government Warrant
Invoice Agent
For reissue more than one pax
FARE column must have currency code (MYR)
TTL VALUE column must have currency code (MYR)
Entry
FQCMH/P1, R.xx, ER
FQCMH/P2, R.xx, ER
Click on adult, remove tax, input NVA, save on close, R.xx,
ER
Click on child, remove tax, input NVA, save on close, R.xx,
ER
TICKET WIZARD **to reissue 1ADT/1CHD

ADT
CHD
Go to ticket wizard
Entry
TKPDTDAD
TKPDTD
TKP
TKPDTDID
TKPDID
TKPDAD
TKP1DTD
TKP1P2/DTD
Issue Ticket
To print TICKET and MIR only-send acct data
To print TICKETS only no acct data
To print tickets, long itinerary and MIR
To print TICKET and itinerary
To print long ITINERARY only-no tkt/no acct data
To push ticket data to MIR back ofc system
To issue ticket for filed fare number 1
To issue ticket for passenger 2 only of the filed fare
number 1
Entry
NP.VIEWTRIPNET
VIEWTRIP ITINERARY
Suppresses Fare (IT is shown). Tax breakdown, Fare
Basis, Baggage Allowance, Form of Payment and
Endorsements are shown
Suppresses Fare, Tax Breakdown, Form of Payment
and Endorsements
Shows standard receipt with Warsaw Convention
conditions of contract
Viewtrip Itineraries can be accessed via the website
NP.VIEWTRIPITIN
NP.VIEWTRIPWARSAW
www.viewtrip.com
Entry
*TE/0161234567890
*TE/UA/15JAN11FF00016050
*TE/UA/15JAN11CC376334567890120WONG
*TE/UA/16JAN11P28600777SANDY
*TEH
TSD01612345678901
CGET
DT/IAT/DISMH
Entry
HMPR
HMPR/D
HMPR/I
HMPR/25MAR
HMPR*E
HMPR*E/
HMPR/1APR-19APR/VOID
HMPR/REF/02APR-28APR
HMPR*E/10DEC
GQG_V3_JAN13_SH
Go to ticket wizard
Electronic Ticketing
Display ET record (without PNR)
by ticket number
by frequent flyer number
by credit card number
by telephone number
Display Electronic Ticket record history
Reprint ET
Display Electronic Ticket Airlines
Display interline E-ticket agreement with plating
carrier MH
TINS Report (H/TINS)
Display TINS Report
Help Me Payment Report Domestic Tickets only
Help Me Payment Report International Tickets only
Display TINS Report with specific date
Display Enhanced TINS report
Enhanced TINS report Fill-in-Format
Display TINS Report for VOID
Display TINS Report for REFUND
Diplay Enhanced TINS report for specific Date
Page 31

HMPP/01MAR-31MAR
Display TINS report by date range
Entry
HMTQ/D
HMTN/D
HMSD
HMPS
HMPS/P
HELP ME TICKET QUOTA (HMTQ/D)

Ensure there is enough ticket quota for ticketing
Help Me Ticket Numbers / Display
Display agency ticket stock record
Display the Summary Activity Report for own office
Display the Summary Activity Report for the previous
period
Entry
P*ALL
P*N.I.P.VL
TMU1/GRC
General Printing (H/PRINT)

PNR printing
Specify Booking Data
(Name, Itinerary, Phone, Vendor Locator)
To print pax receipt when setting shows N in HMET
Entry
HMLD
HMET
HMOM123456U
HQC123456
HQX123456
HQS123456
Printing Linkage (H/FBR)

Display printer status (Hows My Line Doing)
Display ET support document print table
Change printer status to up
Count image in printer buffer
Cancel image in printer buffer
Restart printer
(123456 = printer Address)
Entry
IMU
IMUS
IMUP
IMUP3
IMUS2
IMUII
IMUD*
IMUS1.3
IMU@
IMUP@/S@
To print new IMU:
1. IMU@
2. IMUS1.4
3. R.xx
4. ER
5. TKPDID
Itinerary Modifier Update (H/IMU)

Enhanced itin modifiers
S for Segment
P for passenger
Print itinerary for specifying passenger
Print itinerary for Segment 2
Print individual passengers itineraries
Display all stored Enhanced Itinerary Modifiers
Print itinerary for specifying segments
Delete all Enhanced Itinerary Modifiers (IMUs)
Delete segment or passenger specify
Step:
1. IMUS 1.3
2. R.xx
3. ER
4. TKPDID
Entry
TRV/ 12599005051832
TRV/ 12599005051832-124
Void Ticket
Ticket Voiding (must be done within same day)
Ticket Voiding (Conjunction ticket)
Entry
TSD2321234567890 (with check digit)
Reprint support document

Reprint
Entry
XX2322321234567890/7
Find Check Digit

Finding check digit
Entry
FBCCMH
FBCCMH/P1.3*C08
FBCCMH/S1.2.4
FBCCMH/P1/S1-2
MANUAL FARE BUILD SCREEN (FBC)

For all passengers all segments
For passengers 1 & 3 aged 8 / all segments
For all passengers & segments 1, 2 & 4
For passengers 1 / segments 1 & 2
GQG_V3_JAN13_SH
Page 32

FBUX3/X
(indicate transit in segment 3)
FBUX3/O
(indicate stopover in segment 3)
FBUFB/YEE30
(update for all segments)
Stopover / Transit
Fare Basis
FBUFB/YRT
FBUFB1.4/YRT+FB2.3/Y
(for different fare basis for segments)
FBUTD/CH25
(child discount)
FBUNVB/18JUN11
FBUNVA/20AUG11
FBUNVA3.4/20AUG11
(update NVA for segments 3 & 4)
FBUBG/20K
FBUBG/1PC
FBUFARE/MYR1682
Ticket Designator
Not Valid Before
Not Valid After
Baggage
Note:
For no baggage allowance: NIL
If CHK shows in baggage allowance filed, please be
reminded to check
with airline prior to issue ticket.
Fare
FBUFARE/USD1322.00
(for fare in foreign currency)
Note:
Decimal must be included if the currency comes with
decimal places
Once the FARE has been completed, the same
currency code automatically
appears in the TAX and TTL areas.
FBUEQ/MYR5230
Equivalent
FBUROE/3.11291
FBUTAX1/51MY+TAX2/59HK+TAX3/178YQ
FBUTAX1/36XF
Only be used when FARE is in foreign currency, EQ to

be updated in MYR amount
When an equivalent amount is entered, the currency
code for TAX and TTL is
automatically changed to that of the EQ field.
Rate of Exchange
Tax
Passenger Facility Charge (PFC) updated as XF
FBUPFC/SFO4.50
FBUTAX1/26ZP
Zip Tax updated as ZP
FBUTB1/ZPSEA3.20
Both of XF and ZP are added to fare construction line

after END ROE
Remove all PFC city information
System will give error:
FBUPFC/
GQG_V3_JAN13_SH
Page 33

FBUTB1/
*FBTAX
FBUTTL/
FBUFC/KUL KE SEL Q73.24M1000.02 KE Q73.24M1000.02

NUC 2146.52
INCOMPLETE PFC INFORMATION EXISTS

Remove all ZP city information
**if there is additional ZP tax, no need FBUTB1/
As the fare build screen shows 8 tax boxes only, to
display all tax boxes
Total
System will calculate the sum of fare and taxes
automatically.
Fare Construction
Note:
Up to 240 characters could be updated in fare
construction. Please note that
only * - . / are those symbols that are able to update
in fare construction.
FBUEB/VALID ON FLIGHT DATE SHOWN/NON ENDO
Endorsement Box
Note:
3 lines of endorsement box with 29 characters each
could be updated in this
endorsement box.
Normally, this endorsement is generated by system if
airline has loaded
information in fare rules.
*FB
*FB1
FBF
FBFALL
System will print endorsement in separate line if it is

over 29 characters or /
can be used to indicate the endorsement to be
printed in separate line.
one string of entry to complete the entry for more
than one identifier, using a +
Re-Display manual fare build screen
Open the fare file 1 to edit
Finalize and file the individual pax in the manual fare
Finalize and file the pax in the manual fare
Entry
*EX1/1
*EX2/2
*MR1/1
*MR1/2
Redisplay FEX screen **after R.xx and ER

Redisplay FEX screen Filed Fare 1 & Pax 1
Redisplay FEX screen Filed Fare 2 & Pax 2
Redisplay FMR screen Filed Fare 1 & Pax 1
Filed fare 1, passenger 2
FBUFB/YEE30+NVB2/10JUN11+NVA/28JUN11+BG/20K
GQG_V3_JAN13_SH
Page 34

Entry
TKRETS1/TN1259900542415/C1
TKRETS2/TN1259900542415/C1/NVB02DEC07/NVA02DEC0
7
TKRETS2/TNIN1259900281382/C2
Revalidate *subject to airlines approval

The revalidation
Validity dates
E-Ticket Record Status

OPEN
Definition
Open for use, not yet used.
ARPT
Under airport control - the operating carrier has

secured the ET coupon prior to the scheduled
departure.
UNVL
The validating carrier has determined that the

coupon can no longer be used. You must either
reissue or refund the ticket.
CKIN
The passenger has checked in for the flight.
LFTD
The passenger has boarded the aircraft.
SUSP
The validating carrier has restricted the use of the

flight coupon to avoid fraudulent use.
EXCH
The value of the ET coupon has been used as

payment for a new transaction.
FLWN
The flight has been completed.
Infant tickets can be revalidated
USED
RFND
The e-ticket record has been refunded.
VOID
The e-ticket record has been voided.
CLSD

coupon can no longer be used, and cannot be
reissued or refunded.
REMV
The validating carrier has removed e-ticketing data

from their system when the ticket has been fully
used.
PRTD
Ticket reprinted at the airport or the airline has

issued a paper ticket to replace the e-ticket.
REFUND TAXES ONLY

coupon is no longer available for use as ticketed.
GQG_V3_JAN13_SH
Page 35
GALILEO
GROUP MH
GIT = INCENTIVE GROUP

GRP = PUBLIC FARE
GQG_V3_JAN13_SH
Page 36

Entry
A10OCTKULJED*MH
N16G1
or
0MH72G10JULKULHKGNN16
N.G/16KUL/AD/OT/GALILEO TRAVEL/PTY
N.G/16KUL/SR/OT/GALILEO TRAVEL/PTY
N.G/30KUL/AD/IN/MI/GALILEO TRAVEL/PTY
N.G/@
P.KULT*03 21443133/GALILEO/SAN
SI.SSRGRPFMH MYR800
T.T*
R.ANNE
ER
N.WONG/CHONGHANMR*P-GIT
N.WONG/LEEHAMISS*P-E09
SI.P2/CHLD*10MAR01
N.I/JI/MICHELLEMISS*12JUN10
N.TOURLEADER/A
N.TOURLEADER/B
*N
N.P1-25@*P-GIT
Entry
PN
UU
@ALL
R.UD
ER
HL
KL or KK
@ALL
R.UD
ER
HK
MH Group Booking Step

1.Book segment
2.Group Booking Header

AD
- Ad-Hoc group
SR
- Series Group
IN
- Incentive Group (MH Group Migration)
To change Header Field
3.Phone Field
4.Group fare info
5.Ticketing Field
6.Received from
7.End Transaction
8.Name Field
Adult Group
Child Group
MUST enter Date of Birth in Service Info (for child)
Infant
When Tour leader not finalised
Maximum of two tourleader
Displaying passenger names
MH Step of Status
Agent request
Acknowledged by Airlines
Update status with this entry
Status updated
Confirm by Airlines
Update status with this entry
Status confirm
Entry
MH Ticketing
FQCMH*GIT
Auto quote fare (before enter header)
F*Q
View fare and taxes
FQCMH/P3*C10/ACC/@GV10RT
Auto Quote child fare
FQCMH/P3/ACCGIT/@FARE BASIS
FQCMH/P1-20*GIT.21*E09/ACCGIT
FQCMH/P15*E09/ACCGIT
*Fare are subject on how airlines file in their fares, need to explore more than one entry if cant get the normal way
TMU1TCRPT-01
Applicable Tax
Applicable Fare
VALID ON MH ONLY. GIT.
VALID ON FLIGHT DATE SHOWN
TMU1/FINVAGT/Z0
R.XX +ER
GQG_V3_JAN13_SH
Tour code given by airline

Example: RPT/01
Tax
Fare
Endorsement Box
Prepare for ticketing frame
Received and End Transaction
Page 37

Entry
SI.MH*TOUR LEADER A SHOULD READ AS
ZAINI/ABUYAZIDMR
YCG50
Applicable Fare after less 50%
FQCMH/P1*GIT*RP100/@GV10RTMY
YCG00
FBUFARE/MYR0
FQCMH/P1*GIT*RP100/@GV10RTMY
VALID ON MH ONLY. 2321234567890-906.
GIT VALID ON FLIGHT DATE SHOWN
Applicable Tax
MH Tour leader
Update Tourleader name and inform Helpdesk
50% Rebate - Fare Basis
50% Rebate Fare Manual
50% Rebate Auto Fare Quote
100% Rebate - Fare Basis
100% Rebate Fare Manual
100% Rebate Auto Fare Quote
Endorsement Box
TMU3 TC TG50-XV
TMU3 TC TG00-XXD
Tax
Tour code given by airline
Example: TG50/XV
Example: TG00/XXD
Entry
SI.MH*GROUP BOOKING
SI.MH*SWOP B12334
SI.MH*CTCM KUL 0161234567
SI.MH*CTCE KUL SANISAH.HUSAIN//TRAVELPORT.COM
SI.MH*CTCE KUL LISA- -ARMANI//YAHOO.COM
SI.1@
SI.MH*TCP B12334
MH Other info and remarks

Remarks for airline info
Remarks for SWOP pnr due name error
Contact number information (CTCM)
Email address information (CTCE)
( for underscore and // for @ sign)
To change/amend
Remarks for TCP pnr due split pax
Entry
SI.1@
R.ANNE
ER
SI.SSRGRPFMH MYR900
R.ANNE
ER
MH Amend GRPF to Upsell To Higher Fare

1.Delete old GRPF first
2. Received from
3. End Transaction
4.Enter new GRPF
5. Received from
6. End Transaction
Entry
DG/10
R.ANNE
F
R.ANNE
ER
Entry
DP2.4.6
R.ANNE
F
R.ANNE
ER
MH Divide Booking before Insert Name

1. Number of Seats to be divided, eg 10 seats
2. Received from
3. End Transaction
4. Received from
5. End Transaction
MH Divide Booking after Passenger Name Insert
1. Names to be divided, eg Name No 2, 4 and 6
2. Received from
3. End Transaction
4. Received from
5. End Transaction
Entry
FD12FEBKULBJS/MH*CNN
FD12FEBKULBJS/MH*ENN
FD12FEBKULBJS/MH*GNN
FD12FEBKULBJS/MH*GIT
Entry
@ALL
@ALL
@ALL
@ALL
GQG_V3_JAN13_SH
or
or
MH Search fare for group

Fare display for CHILD group fare
Fare display for ADULT group fare

MH Update booking status
Booking status PN (change to UU)
Booking status from UU (change to HL)
Booking status from HL (change to KL or KK)
Booking status from KL or KK (change to HK)
Page 38

Entry
GRPD
GRPN
GRPT
MH Dateline
Deposit
Name (Check with entry *VR)
Ticketing (Check with entry *VR)
MH Reservation and Ticketing Procedure

Not more than 32 seats per group booking
Names insert must be entered in one single End Transaction
No name change is allowed after name insert except for tour leader.
Not more than 4 passengers in general per ticketing transaction during TKP
(or not more than 16 segments in total per ticketing transaction)
Eg : 4 paxs x 4 segments = 16 segments
Entry : TKP1P1-4/DTD
Agent is only allowed to upsell to Higher GRPF.
Amend to lower GRPF is strictly NOT ALLOWED.
MH Action Permitted
Issue Ticket
Add DOCA/DOCS
Insert INFT / CHLD name
Add / Cancel Segments
Divide PNR
Entry
@@MH/VIEWPNR
*c12345 (Malaysia Airlines Vendor Locator)
PN
PB
RTN
RTOSI
RTRMK
or
RTSSR
Entry RTSSR to view and ensure the SSR TKNE captured

for all passengers and segments
GQG_V3_JAN13_SH
MH Action not Permitted by travel agents

Meal / Seat Request only can be performed by MH
Mileage Membership entry not allowed
Name Change NOT allowed(Except TOURLEADER)
Agents are NOT allowed to change GRPF to a lower
fare.
Meal / Seat Request only can be performed by MH
MH Access to System
ViewPNR direct access
Direct MH booking file
Useful Entries
Move down
Move back to top
Display Names in group booking
Display other service information
Display remark for split PNR info
Important Note
After Ticketed, please view the MH Booking File using
ViewPNR.
Page 39
GALILEO
REFUND
ENTRIES
GQG_V3_JAN13_SH
Page 40

Entry
TRNE2329901141638/22DEC10
TSDR2329901141638/22MAR11
TRNC01699011127832
HMPR/REF/22DEC-27DEC
*TRN
*TRN1
Automated Refunds H/RFND

Create a refund notice with date ticket was issued
Re-printing the Refund Notice
To Cancel a Refund notice
Help Me Payment Report
Redisplay screen
Redisplay screen 1
**AMOUNT = FARE ONLY**
GQG_V3_JAN13_SH
Page 41
GQG_V3_JAN13_SH
Page 42
GQG_V3_JAN13_SH
Page 43
GQG_V3_JAN13_SH
Page 44
GQG_V3_JAN13_SH
Page 45
GQG_V3_JAN13_SH
Page 46

GALILEO Flight Booking Entry Guide

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Format Tersedia

GALILEO Flight Booking Entry Guide

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Format Tersedia

GALILEO Reservation and Ticketing

APIS - ADVANCE PAX INFO SYSTEM - DOCA

APIS - ADVANCE PAX INFO SYSTEM - DOCO

APIS - ADVANCE PAX INFO SYSTEM - DOCS

APIS - ADVANCE PAX INFO SYSTEM - FOID

ETAS - ELECTRONIC TRAVEL AUTHORITY ONLINE APPLICATIONS

GALILEO INFORMATION SYSTEM

ITINERARY REMARKS FIELD

LIST BOOKING FUNCTION

MINIMUM CONNECTING TIMES

OTHER SERVICE INFORMATION (OSI)

PAST DATE BOOKING

PNR RESERVED SEAT

REDISPLAY PNR PARTS

REVIEW BOOKING FIELD

SECONDARY PNR - VIEW AIRLINES PNR

SUMMARY OF RESERVATION ENTRY

TIME LIMIT FIELD

GALILEO Reservation and Ticketing

EXAMPLE: HOW TO FIND FARE ROUTING AND CORRECT BOOKING CLASS

FARE QUOTE - AUTO PRICING

FARE QUOTE - BEST BUY - AUTO PRICING

FARE QUOTE PLANNER

FARE QUOTE STATUS CODE

FARE SHOPPING - WITH BOOKING

FARE SHOPPING - WITHOUT BOOKING

RESTORE FILE FARE

TIPS IN MANAGING FARE

ETICKET RECORD STATUS

FIND CHECK DIGIT

GENERAL PRINTING / PRINTING LINKAGE

ITINERARY MODIFIER UPDATE

MANUAL FARE BUILD SCREEN

REISSUE / TICKET WIZARD

REDISPLAY FEX SCREEN

REPRINT SUPPORT DOCUMENT

TICKET MODIFIER UPDATE

MH GROUP BOOKING STEP

GALILEO Reservation and Ticketing

GALILEO Reservation and Ticketing

Sign In / Sign Out / Change work area (H/SON)

Time Table (H/TT)

GALILEO Reservation and Ticketing

Retrieve unsolicited messages

Galileo Information System

Direct Link Availability

Flights for specified carrier for the entire journey

Specify Multiple Carriers (max. 3 carriers)

Specify Airport of a multi-airport city

Specify Connecting City (2 cities max)

Specify Connecting Time

Direct Flight Only

Direct Link Availability (to see more flights)

GALILEO Reservation and Ticketing

Display more Availability

Change Time and carrier

Specify Connecting City

Availability next day

Availability next day on MH

Change to 3 days after previous entry

Change to 3 days after previous entry on MH

Availability previous day