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ROLE AND RESPONSIBILITIES

OVERALL ROLE
.To provide comprehensive facility management for services to the client, with a focus on continuous improvement. Achievement of the Key
Performance Indicators and Service Level Agreements targets.
POSITION GOALS

To provide administrative support to FM for site teams


To provide comprehensive management of services covering all facility services to
the client with the focus of continuous improvement

To achieve financial and other targets given by Facility Manger.

Achievement of the service level agreements.

ROLES AND RESPONSIBILITIES

Site Operations Management

Monitoring of Housekeeping related activities

Arrangement of all consumables and supplies for Client / VIP visits

Interfacing with the pest control for carrying out the pest control activities at the facility.

Monitoring the mail room activities

Preparing the Daily/Weekly and Monthly reports

Collecting all documents from the vendor for compliance audit

Interacting with the Housekeeping vendor.

Taking facility rounds and find out snags and logging complaint with the Help Desk.

Follow up and close the complaint logged.

Effectively manage Facility team to ensure an on time deliverable system.

Routinely Inspect all services to ensure performance measures are being maintained

Provide assistance to FM in all administrative functions, security issues and Facility services and any other administrative functions deemed by
Client

Ownership of the Day to day administration, including reports generation of the stocks tracker.

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day

Inspect the turn out and attendance of the staff and sign the shift register

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions

Communicate to the FM all incidents issues and pending problems

Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

Vendor Management

Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA

Carrying out Vendor Background Checks.

Processing of vendor Invoices

Others

Maintaining external employee data.

Preparing floor register for Health and Safety Issues

Compile and update site account details.

Coordinate and organize events requested

Assist in the preparation of Daily reports, Weekly Report and Monthly Management Report

24/7 emergency call support and site attendance is required

Participate in emergency evacuation procedures including crisis management and business continuity

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA


Ideal Experience
Tertiary qualifications in property, building or facilities management preferable
Excellent people skills and ability to interact with a wide range of client staff and demands
Demonstrated experience with tendering and service improvement initiatives required.

Knowledge of occupational safety requirements


Strong PC literacy and proven ability to manage daily activities using various systems.
Key Performance Measures
Reports on time
Accurate billing and invocing
Zero stock out of situation
Maintain high standards of housekeeping of facility
KEY STAKEHOLDERS
Assistant Managers
Vendor staff
REPORTING TO
Assistant Managers