Agile Transformation

Human potential
Process centric or People centric
What is your organization?
Agile adoption vs. transformation
DPLs Agile experience
Lessons for management

Human Potential

Better Performance
Agile Principles and Values, Jeff Sutherland

Organizations are either

Process Centric
or

People Centric

Progression
Ever Since

SETH Co

No process, no structure

1960s

Corp

Process heavy, structured, professionalism, disciplined

2000s

Startup

Minimal process, people centric, flat culture, innovation culture

Process Centric
Processes play a central role in driving business
outcomes.
Processes are invested on and treated as assets.
People are a part of the process.
The best processes require a minimal number of
people or are fully automated.

Process Centric
Call Centers

Scripts
Efficiency
Error control
Scalable
Cost effective
Measurable KPIs
No creative thinking needed

People Centric
People are central to organizational success.

Processes and everything else are there to support

the people, to bring the best out of them.

People Centric
Customer Service driven e-commerce site
Human potential
Best Customer service on earth
Customer loyalty
Huge margins
Org Transformation
Innovation

Process Centric Champions of the 20th Century

Repetitive Processes vs. Creative Work

Assembly line operations

Retail Operations

Hospitality Operations

R&D, innovation

Technology

Creative branding, technology

Process Centric Champions of the 20th Century

DISRUPTED
Repetitive Processes vs. Creative Work

Automation
Outsourcing
Crowdsourcing

Assembly line operations

Retail Operations

Hospitality Operations

R&D, innovation

Technology

Creative branding, technology

People Centric Champions of the 21st Century

Repetitive Processes vs. Creative Work

Technology people

Customer service people,

tech innovation

Technology people

Data center operations

Warehouse operations

Hospitality operations

What is your
Organization?

Belief DNA

Decision Making
Process

Make sure they never make a mistake

Cautious Risk averse Never try

People

Let them make mistakes and learn from them

Reach higher Take risks Try your best

Agile
People

vs.

Process

Transform

vs.

Adopt

Agile adoption
Doing Agile (standup, burndown, backlog,
continuous integration).
Focus on rituals.
Improves outcome of knowledge work.
Fails to deliver promised value.
Something is better than nothing.

Do Agile
Play
Flexible timings
Cool
Brag
Office

Being Agile
Connect humanly
Kill hierarchy
Self organized
Love being at
work

Adoption

Agile adoption
Organizational Control
Another set of processes
Under utilized people potential
People centric

Process heavy

Agile transformation
Innovation
Growth
Human Potential

Individual
Competence

Transformation

Agile is not a checklist

Foosball
Open office

Casual dressing
SCRUM

Mindset change
Top executive level

Understanding and commitment

Culture

Environment
People

BELIEF

Why is transformation difficult?

Society
Background
Culture
Education
Learning
Experiences

Organization
What
Goals
Culture
Training
Coaching
Experiences
Team
How
Practices

Why is culture important?

Societal culture creating slaves.
From school to adulthood, taught not to question.

Follow without ownership or understanding.

YES SIR!

Great workers for process oriented companies.

Not good for innovation.

Agile principles and behaviors

Self organize.

Commitment.
Trust.

Transparency.
Truth.

Its in their psychology

People Growth

Managing for the bottom is easy

DPL experiences with Agile transformation

Rebel Ethos

Flat and fun culture

Why not?

Why not?

Hierarchy turned upside down

Lessons for top management:

LET GO!

no

Organizational outcomes
Belief
Before transformation
Any Agile transformation initiative
Resistance
Anger
Frustration

Uncertainty

Disbelief

Doubt
Acceptance
Realization

Lessons for top management:

Transparency

no

Lessons for top management:

Content delivery
Managing through outcomes

Client expectations management

Ultimate progress reporting

no

Lessons for top management:

People focus
Train
Understand
Communicate
Motivate

Inspire

no

Lessons for top management:

Leadership
Lead by example

EQ
Dont react respond and enable
Earn respect no titles

no

Thank you

syed@dplit.com
facebook.com/syed1979