Quality Circle
Voluntary groups of employees who
work on similar tasks or share an
area of responsibility
Meet on a regular basis to discuss &
solve problems related to work
Employee participation in decisionmaking
and
problem-solving
improves the quality of work
Essential part in the development of
the
concept
of Total
Quality
Management (TQM).
Purpose
Support the improvement and
development of the company
Respect human relations in the
workplace
and
increase
job
satisfaction
Draw out employee potential
6Ms
Man
Method
Measurement
Materials
Machine
Mother Nature
Cause-and-effect diagram
(also called Ishikawa or
fishbone chart): Identifies
many possible causes for an
effect or problem and sorts
ideas into useful categories.
Check sheet: A structured,
prepared form for collecting
and analyzing data; a generic
tool that can be adapted for
a wide variety of purposes.
Control charts: Graphs
used to study how a process
changes over time.
Histogram: The most
commonly used graph for
showing frequency
distributions, or how often
11.
Data
information
data
without
dispersion
(variability) are false
Awards
1972 American Society for Quality (ASQ)
Eugene L. Grant Award
ASQ named a national medal after him
(1993) as a distinguished pioneer in the
achievement of respect for humanity in
the quality disciplines
Harrington-Ishikawa Medal (Asian
Pacific Quality Organization)
1977 Blue Ribbon Medal by the Japanese
Government for achievements in industrial
standardization
1982 Walter A. Shewhart Medal
1988 Awarded the Order of the Sacred
Treasures, Second Class, by the Japanese
government.
Publications and books by Kaoru Ishikawa
1985. What is Total Quality Control?
1985. How to Operate QC Circle
Activities
1984. Quality Control Circles at Work
1980. QC Circle Koryo : General
Principles of the QC Circle.
1974, 1976 en 1982. Guide to Quality
Control.
1973. Product Liability
1954. Introduction to Quality Control
1954: Introduction to Quality Control
Group Members:
Callao, Alec Marion M.
Fuentes, Ciela Kadeshka A.
Mangabat, Allison Mae T.
San Pedro, Joanna Gee L.H.
Tolentino, Michelle S.
Viloria, Klarissa D.