CITY PROPERTIES MAINTENANCE COMPANY

BANGALORE LIMITED
____________________________________________________________________________
Standard Operating Procedure for Training Process

1. Purpose

1.1 To ensure that each employee of CPMCBL undergo regular training.

2. Inputs

2.1 Area of operation, No. of persons, customer, training Plan.

3. Responsibility / Process owners \ Manager Administration & HR

Input
Man power & training
requirements

Enablers / Resources

Skill requirements/Training
materials

Output Ensure competence

New employees, trained

personnel & Administration
Maintenance (AMC)

4. Process

Training

Training is imparted in the following ways -

a) Initial training
b) Refresher training
c) Need based training

a) Initial training

• New recruits are given intensive initial training as per CPMCBL training standards.

• They are also trained in general discipline, security functions, quality consciousness,
communication skills, human relation, motivation, fire fighting and first aid .

PREPARED BY : APPROVED BY: Section No. SOP-04

Rev. no : RO
Date : 01/01/2010
Page no : 1 of 2
SWAMY-MR ATUL KUMAR – COO
 CITY PROPERTIES MAINTENANCE COMPANY
BANGALORE LIMITED
____________________________________________________________________________
• Where required they are trained as per contractual requirements / specific to the
customer and industry as in form Induction Training R \ TRG \ ITR \ 01.

b) Refresher training
b
• Refresher training is given to all security personnel on a half yearly basis as per
CPMCBL training standards, to ensure their continuing skill.

• They are also trained in multi discipline / function activities.

c) Need based training

• Need based training are imparted to those security personnel for whom training needs
have been identified w.r.t skill matrix R \ TRG \ SMX \ 02 by Field Executives through
routine / night patrols in form for Training Need Identification R \ TRG \ TNI \ 03.

• The type of training could be an initial / refresher or a part of any of these w.r.t. the
need identified and an Annual Training Plan in form R \ TRG \ ATP \ 04 is maintained.

• On successful completion of the Training, a Training Record is maintained in form

R \ TRG \ TRR \ 05 and is evaluation is done after a months time and the report of
evaluation on training are recorded.

5.0Resources & Enablers

5.1 Training Plan, Course material, training aids, training ground.

6.0Records
6.1 Induction Training – R \ TRG \ IDT \ 01
6.2 Skill Matrix – R \ TRG \ SMX \ 02
6.3 Training Need Identification – R \ TRG \ TNI \ 03
6.4 Annual Training Plan – R \ TRG \ ATP \ 04
6.5 Training Record – R \ TRG \ TRR \ 05

7.0Measurements / Key performance indicators

7.1 Trainings as per plan

PREPARED BY : APPROVED BY: Section No. SOP-04

Rev. no : RO
Date : 01/01/2010
Page no : 2 of 2
SWAMY-MR ATUL KUMAR – COO