HALAMAN JUDUL................................................................................................ i
LEMBAR PENGESAHAN .................................................................................... ii
LEMBAR PERNYATAAN ................................................................................... iii
KATA PENGANTAR ........................................................................................... iv
DAFTAR ISI .......................................................................................................... vi
DAFTAR TABEL .................................................................................................. ix
DAFTAR LAMPIRAN ........................................................................................... x
DAFTAR GAMBAR ............................................................................................. xi
INTISARI.............................................................................................................. xii
ABSTARCT ......................................................................................................... xiv
BAB 1 PENDAHULUAN ...................................................................................... 1
1.1 Latar Belakang Masalah ...................................................................... 1
1.1.1 Profil PT. Bank XYZ .................................................................. 5
1.2 Rumusan Masalah.............................................................................. 11
1.3 Tujuan Penelitian ............................................................................... 12
1.4 Metode Penelitian.............................................................................................. 12
1.4.1 Jenis dan Sumber Data .............................................................. 12
1.4.2 Metode Analisis Data ................................................................ 13
1.5 Manfaat Penelitian ............................................................................. 13
1.6 Sistematika Penulisan ........................................................................ 14
vi
vii
viii