Application Consultant

Purpose
To provide in-depth knowledge of the Microsoft Dynamics application and evaluate the
customers business processes against the standard Microsoft Dynamics functionality.

Description

The Microsoft Dynamics Application Consultant:

participates in every aspect of the implementation from analyzing the customers business
requirements to configuring the Microsoft Dynamics application to meet the customers
needs.
collaborates with stakeholders throughout the organization to ensure a comprehensive set
of requirements, aligned to business objectives, gaining full understanding of current
business processes.
provides in-depth knowledge of the Microsoft Dynamics application and evaluates the
customers business processes against the standard Microsoft Dynamics functionality.
demonstrates experience in use of the prescribed Microsoft Dynamics implementation
methodology, Sure Step; understands the key activities and deliverables for the client
engagement and internal projects.
Is responsible for documenting the business requirements which express what actions a
solution must take and what outcome is expected.
Is responsible for configuring and customizing the Microsoft Dynamics application to
achieve the customers business requirements.
facilitates the customers decision-making process and develops the functional design
document that will drive the development process (if modifications/customizations are
required, either to processes or to the Microsoft Dynamics application.)
is responsible for conducting acceptance testing and training customer resources to
successfully use and maintain the Microsoft Dynamics application.
has industry experience and understands challenges and risks when implementing vertical
applications.

Skills
Soft Skills

High degree of insight and analytical skill

Team-oriented; willing to align work with teams priorities and goals
Able to influence, negotiate and build consensus
Strong time management skills and multitasking abilities
Skilled in organizational change
Clear and effective communication
Functional/Technical Skills

2 to 5 years consulting experience in business applications with focus on

business modeling and software implementation.
Demonstrated ability to:

Analyze and understand business problems.

Model data and processes.

Conduct workshops and training sessions.

Plan and carry out system and user acceptance testing.

Familiar and experienced in:

Core application functionality

Implementation Methodology

Application technology stack

Related Microsoft technologies such as Microsoft SQL Server, Microsoft

Exchange Server, Microsoft .NET, Microsoft Office SharePoint Portal
Server, Microsoft BizTalk Server.

Industry Knowledge
Successful completion of applicable product certification exams.

Typical Activities
Diagnostic
Prepare and conduct business process analysis
Set up application for Fit Gap Analysis
Conduct Fit Gap Analysis
Document and present results of diagnostic phase
Support license definition and service estimations for functional tasks
Analysis
Conduct Key User training
Prepare and conduct business requirements workshops
Set up application for Fit Gap Analysis
Conduct Fit Gap Analysis
Document and present results of analysis phase
Design
Create development design specifications
Create design documents for customer understanding and acceptance
Present documentation and application design to customer
System configurations
Conduct feature testing of standard and independent software vendor (ISV) solution
functionality
Assist in the identification and creation of process test scenarios
Development
Assist with the preparation of training and other documentation
Conduct function testing with developer and customer
Deploy security roles
Assist in the creation of User Acceptance test scripts
Conduct data acceptance testing
Conduct process testing
Support End User training as defined in the project scope
Deployment
Conduct Key User training (in case of Rapid Implementation)
Create process and User Acceptance Test plan
Configure live environment
Conduct process and User Acceptance test together with the customer to ensure
functionality, configuration, and data are as expected
Support End User training as defined in the project scope

Operation
Go-live support
Resolve pending issues
Finalize documentation