Activating the Event Linkage

To activate the event linkage click on Triggering events, then click on the activation button to the left of the
event. This button will be green if the event is active, gray if not.
Assigning the Possible Agents
1.
To assign possible agents, follow menu path Additional data Agent assignment Maintain.
2.
If the words General task appears next to the task name, turn off the general task attribute. To do this,
click on Attributes, change the properties to General forwarding not allowed, and save. (General
forwarding allowed will also work, but will allow a selected agent to forward the work item to a user not
designated as an agent for the task.) This activates the distribution of the work item according to the
possible agents you specify.
3.
To assign possible agents to the task, put the cursor on the task name and click on Create (the left-most
icon). Select an organizational object, such as a position, job, etc., and specify the specific object to use.
4.
Repeat to assign additional possible agents to the task. When done, the screen should look like this:
Thats it! Inbound processing errors should now trigger the Workflow task.
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