MICHAEL A.

LOVELL

2417 Debbie Dr., Center Point, AL 35215 | 205-3320180 | malovell024@gmail.com

EXPERIENCE
January,
2012
December,
2015

Scheduling Specialist, Infinity Auto Insurance, Birmingham, AL

One of two scheduling specialists on a team of 7 people who are in charge
of WFM handling for the Customer Service group of Infinity Auto
Insurance.
Skills include:
Create daily schedules for phone/processing representatives using
Scheduling Software (i.e. Genesys WFM)
Coordinate and schedule group activities such as training and team
meetings.
Determine staffing needs for holidays, compensated days, vacation
allotment, and time-off.
Created forms and spreadsheets to streamline Employee requests and
WFM responses that are not automated
Review and respond to on-line self-service requests such as makeup time,
schedule flexibility and Green Alerts
Enter all off-phone activity into the appropriate databases
Review intra-day performance forecasts for possible problems and
addresses any issues with manager and/or Scheduling Analysts

May, 2010
January,
2012

Customer Service Representative, Infinity Auto Insurance,

Birmingham, AL

August, 2007
April, 2010

Data Entry Clerk, SunGard, Birmingham, AL

August, 2006
August,
2010

Sandwich Artist, Subway, Dora & Sumiton, AL

May, 2006
August, 2007

Stocker/Cashier, Dollar General, Graysville, AL

EDUCATION
January,
2014
November,
2016

Bachelors Degree Elementary Education, University of Phoenix

(Online)

August, 2011
December,
2013

General Academics, Jefferson State Community College

August, 2006
July, 2007

General Academics, Bevill State Community College