HP LaserJet 1020 Printer series - HP LaserJet 1018, 1020, 1022, 1022n, and 1022nw Printers - Plug and Play

Fails to Appear When Attempting to ...

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HP LaserJet 1018, 1020, 1022, 1022n, and 1022nw

Printers - Plug and Play Fails to Appear When
Attempting to Reinstall the Driver on the USB Port in
Windows XP and 2000
Issue

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While trying to reinstall the printer driver on the USB port in Windows XP and 2000, the Plug and Play
routine fails to appear.

Tasks for my selected

product

Solution one: Uninstall the USB Printing Support entry in Device

Manager

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Follow the steps below to uninstall USB Printing Support:

1.

Open Device Manager. Right-click My Computer , click Properties , click the Hardware tab,
and then click the Device Manager tab.

2.

Uninstall the USB Printing Support. Click the plus ( + ) sign to expand the Universal Serial
Bus controllers section, right-click USB Printing Support , and select Uninstall , and then
click OK .

3.

Disconnect the USB cable from the printer, and then uninstall the HP LaserJet software driver
using the CD.

Solution two: Uninstall the HP LaserJet software driver using the

CD
Follow the steps below to uninstall the HP LaserJet software driver using the CD.
1.

Insert the HP LaserJet software Driver CD into the computer.

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HP LaserJet 1020 Printer series - HP LaserJet 1018, 1020, 1022, 1022n, and 1022nw Printers - Plug and Play Fails to Appear When Attempting to ...
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2.

Allow the CD to auto run. If the CD does not auto run, double-click My Computer , and then
double-click the CD or DVD drive in which the CD has been inserted. The Welcome screen
displays.

3.

Select the Uninstall option on the Welcome screen and click Next .

4.

Select Next again to start the uninstall process.

5.

The last screen will be the Uninstall Complete screen. At this point, unplug the USB cable
from the printer, select Yes, I want to restart my computer now , and click Finish .

6.

After the computer has finished the restart process, reinstall the software from the HP
LaserJet software driver CD.

Page 2 of 4

IT Resource Center

Solution three: Manually remove the PID key(s) from the registry
Follow the steps below to remove the LaserJet Registry keys.
CAUTION:Be sure to try the first two solutions before attempting this solution. Manually
editing the registry should be used as a last resort to solve this issue. Changing the
Registry incorrectly could cause your computer to stop working. HP recommends
making a back up of the registry before trying this solution. Information on making
a backup of the registry can be found on the HP Web site.
1.

Click the plus sign (+ ) next to HKEY_LOCAL_MACHINE.

2.

Click the plus sign (+ ) next to SYSTEM.

3.

Click the plus sign (+ ) next to CurrentControlSet.

4.

Click the plus sign (+ ) next to Enum.

5.

Click the plus sign (+ ) next to the USB.

6.

In the table below, locate the PID number for the LaserJet product you want to remove.

7.

Then in the Registry Editor, select that PID key and press the Delete key on the keyboard.

8.

Close the Registry Editor.

9.

Uninstall the driver software for the HP LaserJet product.

a.

Insert the HP LaserJet software Driver CD into the computer.

b.

Allow the CD to auto run. If the CD does not auto run, double-click My Computer , and
then double-click the CD or DVD drive in which the CD has been inserted. The
Welcome screen displays.

c.

Select the Uninstall option on the Welcome screen and click Next .

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HP LaserJet 1020 Printer series - HP LaserJet 1018, 1020, 1022, 1022n, and 1022nw Printers - Plug and Play Fails to Appear When Attempting to ...

10.

d.

Select Next again to start the uninstall process.

e.

The last screen will be the Uninstall Complete screen. At this point, unplug the USB
cable from the printer, select Yes, I want to restart my computer now , and click
Finish .

Page 3 of 4

Reinstall the driver software for the HP LaserJet product.

PID keys for HP LaserJet products

All HP devices have a Vendor Identification (VID) of 03f0. The Product Identification (PID) is
listed on the same line as the VID. For example, the correct key for the HP LaserJet 1018
printer would be VID_03fo&PID_4117. The PID is unique for each USB device.
Product

PID key(s)

HP LaserJet 1018

PID_4117

HP LaserJet 1020

PID_2b17

HP LaserJet 1022

PID_2c17

HP LaserJet 1022n

PID_2d17

HP LaserJet 1022nw

PID_3017

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