Effectiveness of

Information
System on
Performance of
the employees
of OKS Group

Jatin Thakkar (04512303915)

MBA III A
Meghna Jain (05612303915)
MBA III A

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Table of Contents
ABSTRACT___________________________2
INTRODUCTION_____________________2
LITERATURE REVIEW________________4
METHODOLOGY_____________________6
RESULTS AND DISCUSSIONS_______7
CONCLUSION_______________________11
REFERENCES_______________________12
ANNEXURE_________________________14

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ABSTRACT
Management Information System (MIS) provides information for
the managerial activities in an organization. The main purpose of
this research is, Information System provides accurate and timely
information necessary to facilitate the decision-making process
and enable the organizations planning, control, and operational
functions to be carried out effectively. Management Information
System (MIS) is basically concerned with processing data into
information and is then communicated to the various Departments
in an organization for appropriate decision-making. MIS is a subset
of the overall planning and control activities covering the
application of humans, technologies, and procedures of the
organization. The information system is the mechanism to ensure
that information is available to the managers in the form they
want it and when they need it. The purpose of this study is to
surveying the effectiveness of management information system of
productivity and its elements such as work speed, work accuracy
(efficiency), work consistency, usage and clarity of information and
make decision status improvement (effectiveness) in Oks group
international pvt.ltd. in New Delhi. The study sample consists of 13
employees. Results in inferential statistic there is significant
difference between effectiveness of information system and
working speed of the employees (t=2.221, sig= 0.048). The
instrument of this research was self-administered questionnaire in
two parts of demographic and main questions. Results showed
that there is 46.2 percent male and 53.8 percent female. Also
there is 84.6 percent people who are in the range of 20 till 30
years old (as maximum group) and people over the 40 years old
with 7.7 percent (minimum).
KEYWORDS: Decision making, Effectiveness, Information Systems
(IS), Work Speed,

INTRODUCTION
Information system is an important infrastructure of todays
business organization, coordinating the resources and activities of
the input, process and output subsystems of the organization. An
information system is an organized combination of people,
hardware, software, communication networks, data resources, and
policies and procedures that stores and disseminates information
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in an organization. Management Information Systems refers to a

system that uses information in order to ensure apt management
of businesses. Fundamentally, all the facets of MIS run
concomitantly in order to ensure overall efficiency of the whole
system. Information Systems can be conceptualized in terms of
three types of systems: Transactional Processing Systems (TPS),
Management Information Systems (MIS), and Expert Systems. MIS
has several subsets such as Decision Support Systems and
Executive Information System.
Consequentially, a good management of information systems
leads to good decision making in business just in the same way
poor management leads to poor decision making. The relationship
between information system and decision making is a central
concern in the field of information system (IS). The main objective
of information systems is helping decision makers by providing
accurate and time based information helping them in making the
right decisions in turbulent environment. MIS provides several
benefits to the business organization: the means of effective and
efficient coordination between Departments; quick and reliable
referencing; access to relevant data and documents; use of less
labor; improvement in
organizational and departmental
techniques; management of day-to-day activities (as accounts,
stock control, payroll, etc.); day-to-day assistance in a
Department. MIS provides a valuable time-saving benefit to the
workforce. Employees do not have to collect data manually for
filing and analysis. Instead, that information can be entered
quickly and easily into a computer program. We are living in a time
of great change and working in an Information Age. Managers
have to assimilate masses of data, convert that data into
information, form conclusions about that information and make
decisions leading to the achievement of business objectives. For
an. organization, information is as important resource as money,
machinery and manpower. It is essential for the survival of the
enterprise. Among the various benefits of MIS effectiveness, the
role of work outcomes has been acknowledged. MISs provide
managers with a broad range of information about multiple
dimensions of the firms operations, thus supporting decisionmaking and performance achievement and facilitating the work of
end users.
The OKS Group was founded in 1985 by Vinit Khanna, with one
singular vision: to provide companies with business process
outsourcing services of the highest quality and at affordable cost.
Over the years the company has taken on additional publishing
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assets in order to enhance our publishing solutions by adding

customers, new technology, processes, and management. OKS
Financial, Accounting and BPO Solutions specializes in meeting
specific financial and business related needs, allowing you to
leverage your management time while improving accuracy,
turnaround, compliance and processing of large volumes of data,
business information and documents.
1.1 Procedural Definitions
Information Systems: Professional discipline bridging the business
field and the well-defined computer science field that is evolving
toward a new scientific area of study. It includes people,
procedures, data, software, and hardware that are used to gather
and analyze digital information.
Transaction process system: An information processing system for
business transactions involving the collection, modification and
retrieval of all transaction data. Characteristics of a TPS include
performance, reliability and consistency. TPS is also known as
transaction processing or real-time processing.
Decision Support Systems: Information system that supports
organizational decision-making activities. It is a software-based
system intended to help decision makers compile useful
information from raw data, documents, personal knowledge,
and/or business models to identify and solve problems and make
decisions.

LITERATURE REVIEW
Hesam Eshraghi, Farideh Ashraf Ganjouei and Mohammad Reza
Esmaeili suggested that there is significant effect on the
establishment of a management information system over the
components of productivity, it is recommended to the executive
managers of physical education in Islamic Azad University of
Isfahan Province give more value to establish a management
information system (2015).
Dr. Shehadeh M.A.AL-Gharaibeh and Dr. Nazem M.M. Malkawi
found that there is a significant impact of networks, individuals
and procedures, and management information system as a whole
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on the performance of governmental organizations. At the end

researchers recommended the ministry updating MIS continuously,
engaging employees in building systems, and train then on the
system.
Fawzi Hasan Altaany studied that the results of the study indicate
a strong effect of a statistical significance between the variables
(transaction processing systems and management information
systems and decision support systems) and variable (performance
improvement) in the municipalities of northern Jordan, where the
variables indicate the existence of a positive relationship. (October
2013).
Panagiotis G. Trivellas investigated the impact of Management
Information Systems (MIS) effectiveness on task productivity,
(February 2013).
Muhammad HASHIM Asfandyar YOUSAF Muhammad JEHANGIR
Samiullah Khannoor-Ul-HADI demonstrated the impact of MIS
training on the performance of the AG office Peshawar (kpk)
employees, and accentuates on the core know-how of SAP( system
application product), and the employees performance are
measured with the help of SAP (2012).
Maha Alkhaffa analyzed the current state of computer information
systems and its role in decision making in Jordan bank. It identifies
the types of computer based information systems that is used in
the Bank. The study found a strong relationship between
information systems and the process of decision making (2012).
MUHAMMED ADEMOLA BADAMAS examined the attitudes of endusers that affect the corporate environment within which IS
contributes to the strategic development of the organization.
Executives agreed that information systems have had a positive
impact on organizational efficiency (2014).
Shammy Shiri (2012) attempted to identify the effectiveness and
the importance of the use of HRIS on the HR functions of an
organization. It includes the top management, managers, and
executive of HR working in manufacturing, service and IT sectors.
Results provided insights into HRIS practice, its effects, and
effectiveness and showed that HRIS is of direct significance
verifies completeness of the HR function and also provides HR

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professionals with opportunities to enhance their contribution to

the strategic direction of the firm.
Molola B.O. Ajoye, Williams E. Nwagwu investigated that how
information system IS measures (such as system quality,
information quality, service quality, technological/infrastructural
issues, users IT self-efficacy) influence user satisfaction of the
university of Ibadan postgraduate school portal (2014).
Nader Barzegar1, Alireza Araghieh1 and Morteza Asgarani (2013)
revealed that related information and cost-effectiveness of
information were two most important factors associated with the
productivity of human resources. They also has suggested the
benefits of using on-the-job-trainings, management support of IMS
distribution of information through networking.
Akram Jalal Karim (2011) highlighted that MIS should be accessible
in supplying appropriate and high quality of information from its
generation to its users. To MIS, to be vital and effective, a carefully
conceived, designed and executed database should exist to
communicate the adaptive decisions.

METHODOLOGY
The primary data were collected through the self-administered
questionnaires, responses were collected, and the results were
analysed and analysis of the data were used averages and
percentages and statistical tests for statistical analysis (SPSS),
data were collected from primary sources through the design of a
self-administered questionnaire as a tool mainly for research, have
been distributed to all management levels with managers,
executive of organization in addition special information about
information systems.
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Aim of the Study

The major aim of this study was to investigate the effectiveness of
information system IS on the working speed/performance of the
employees of the organization.
Research Design
The research design adopted for this study is survey. It involves
the systematic collection of information from the employees who
are the information system users.
Survey Instrument
The employees were also asked to indicate their perception on a
Likert scales (1- 5) with response ranging from strongly disagree
to strongly agree. The collected data were analyzed based on
correlation and regression analyses using the statistical package
for social sciences (SPSS). The Step-wise Regression was
implemented to test the hypothesis and the linkages between
dependent and independent Variables. The significance threshold
was set at .05
Stepwise linear regression is a method of regressing multiple
variables while simultaneously removing those that aren't
important. Stepwise regression essentially does multiple
regression a number of times, each time removing the weakest
correlated variable. At the end you are left with the variables that
explain the distribution best.
The questionnaire of this study is adapted from previous literature
and studies. The main reason why we need to refer to literatures
when developing a questionnaire is to ensure the high reliability
and validity of the survey.
Instrument of study was a questionnaire of two parts, first part
general information (Gender, age, Designation, years of using
information system, and department name), while the second part
of the study of a questionnaire to measure the impact of
management
information
systems
to
improve
performance/Working speed of the employees.
Hypotheses
In order to address the problem of study and achieve goals, the
hypotheses was developed as follows:

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H0 : There is no significant statistical between that Information

System has an impact on decision making and the working
speed/performance of the employees.
H1 : There is a significant statistical between that Information
System has an impact on decision making and the working
speed/performance of the employees.

RESULTS AND DISCUSSIONS

The data clearly shows that out of 13 respondents, mostly of the
respondents (54%) are Female and (46%) of the participants are
Males. And the data clearly shows that out of 13 respondents,
84.60% were between the age group of 2030, 7.70% were at 3140, and 7.70% were above 40 years of age. Out of the 13
respondents 30.76% of them are from Human Resource
department, 23.07% of them from Quality and Operations
department each, 15.38% of them are from Accounts department
and 7.70% from the IT department.
Majority (46.2%) of the respondents who were a part of the study
were using the information system for 5-8 years, and remaining
53.8% for more than 8 years. Out of 13 participants, 76.9% of the
respondents were Executives, 15.4% were Managers, and 7.70%
were Senior Managers.
From the table 1 (Descriptive Statistics), as it shows that the
arithmetic mean of the answers of the respondents is ranged from
1.46 to 2.30. The highest degree is Content of output of
information system are elaborated enough and the lowest degree
is Usage of information system is simple.
When the respondents has been asked about What kind/Type of
reports the information System Produced? And how often this data
reports are generated? The results we get:

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When the respondents were asked about features that the

information system provide, we get the results

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Table 1 Descriptive Statistics

Mean

Std.

Deviation
workingspeedofthestaff

1.5385

.51887

13

Information System has

2.0000

.57735

13

1.8462

.68874

13

1.4615

.77625

13

2.0000

.57735

13

2.1538

.68874

13

2.0769

.64051

13

2.0769

.64051

13

2.3077

.75107

13

2.0000

.70711

13

1.9231

.64051

13

2.0000

.70711

13

1.8462

.68874

13

an impact on decision
making
Information system is
compatible to other
parts of organisation.
Usage of information
system is simple.
Higher safety of data in
information system.
Clarity of information
system output is high.
Output of information
system are consistent.
Output of information
system are accurate.
Content of output of
information system are
elaborated enough.
Presentation of output of
information system are
in appropriate form.
Output of information
system are important for
solving business
problems.
your information
systems provide all the
information needed in
decision making
Overall satisfied with
current Information
System.

Variables Entered/Removeda
Model

Variables

Variables

Entered

Removed

Method

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Information
1

. Stepwise (Criteria:

System has

Probability-of-F-to-enter <= .

an impact on

050, Probability-of-F-to-

decision

remove >= .100).

making
a. Dependent Variable: workingspeedofthestaff
Table 2 Model Summaryb
Mode

Adjuste

Std.

Durbin-Watson

Squar

dR

Error of

Square

the

F Change

Sig. F
Change

Estimate
1

.
556

.310

.247

.45033

4.931

.048

2.578

a. Predictors: (Constant), Information System has an impact on decision making

b. Dependent Variable: workingspeedofthestaff

Table 3 ANOVAa
Model

Sum of

df

Mean Square

Sig.

Squares
1

Regression

1.000

1.000

Residual

2.231

11

.203

Total

3.231

12

.048b

4.931

a. Dependent Variable: workingspeedofthestaff

b. Predictors: (Constant), Information System has an impact on decision making

Table 4 Coefficientsa
Model

Unstandardized

Standardized

Coefficients

Coefficients

Std. Error

(Constant)

.538

.467

Information System

.500

.225

Sig.

Beta

.556

1.152

.274

2.221

.048

has an impact on
decision making

a. Dependent Variable: workingspeedofthestaff

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As per the step wise linear regression that was conducted to

examine the extent to which the independent variables
(Information System has an impact on decision making) influence
the working speed/performance of the employees (dependent
variable). Tables 2, 3 and 4 summarized the results of the Step wise
Linear Regression analysis. The results of regression revealed that
the model is significant (p < 0.05) and the coefficient of
determination (R2) for the regression is (0.31), indicating that (31%)
of the variation in the dependent variable (working speed) was
explained by the independent variables included in the regression.
Table 4 illustrates the significant of the effect of independent
variables on dependent variables. We reject the null hypothesis
because it's significant (0.048) which is less than (0.05). So we can
say that there is a significant statistical between that Information
System has an impact on decision making and the working
speed/performance of the employees.
Correlation analysis was incorporated to describe the strength and
direction of the linear relationship between the independent
variables and the dependent variable. The results of correlation
revealed that Information System has an impact on decision making
(r=0.556, p < 0.05) found to be strongly and positively correlated
with the working speed/performance of the employees.

CONCLUSION
Management Information Systems is of paramount importance to
reach effective decisions in an organization. The literatures
presented in this study explained the significant role of MIS in the
decision-making process enhancing in an organization. Information
System is deemed to be an integrated user-machine system that
provides information to support operations, management and
decision-making functions at various levels of an organization.
Organizations are aware that MIS is a special-purpose system useful
for management objectives. The study has highlighted that MIS
should be accessible in supplying appropriate and high quality of
information from its generation to its users.
Executives also agreed that information systems have a positive
impact on organizational effectiveness. To answer the research
questions and to test the hypotheses, the study adapted the
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quantitative research design and implemented advance statistic

methods (Correlation, ANOVA and regression). The study found that
Information System has an impact on decision making was the
most usable variable in the OKS Group.
The correlation coefficient between effectiveness of information
system and the working speed/performance of the employees is
positively correlated (0.556). It is clear that Information System has
an impact on decision making which has clearly positive effect on
working speed of the employees.
For further analysis, a Step-wise Linear Regression analysis was
conducted and the results of regression revealed that the model is
significant as null hypothesis is rejected and the coefficient of
determination (R2) for the regression is (0.310). The result of
regression indicated that the variance in the working speed of the
staff/employees is explained by impact of information system on
decision making.

REFERENCES
Ajoye, Molola Bosede Miss, "INFORMATION SYSTEMS USER
SATISFACTION: A SURVEY OF THE POSTGRADUATE SCHOOL PORTAL,
UNIVERSITY OF IBADAN, NIGERIA" (2014). Library Philosophy and
Practice (e-journal). Paper 1192, December 2014.
Alkhaffaf Maha, The Role of Information Systems in Decision
Making: The case of Jordan Bank, Computer Engineering and
Intelligent Systems www.iiste.org ISSN 2222-1719 (Paper) ISSN
2222-2863 (Online) Vol 3, No.10, 2012.
Altaany Fawzi Hasan, Impact of Management Information Systems
to Improve Performance in Municipalities in North of Jordan,
Interdisciplinary Journal of contemporary research in business, VOL
5, NO 6, October 2013
BADAMAS MUHAMMED ADEMOLA, EFFECTIVE INFORMATION
SYSTEMS: ATTITUDES OF EXECUTIVES ON THE CONTRIBUTIONS OF
INFORMATION SYSTEMS TO STRATEGIC DECISION MAKING, Journal
of Information Technology Management, Volume XXV, Number 2,
2014.

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Barzegar N. Araghieh A. And Asgarani M, The Role of Management

Information Systems (MIS) to Increase Productivity in the Workforce
(Case Study of Iran), J. Educ. Manage. Stud., 3(3): 191-194, 2012.
Eshraghi Hesam,
Ganjouei Farideh Ashraf, and Esmaeili
Mohammad Reza, EFFECT OF MANAGEMENT INFORMATION
SYSTEMS ON PRODUCTIVITY IN FACULTIES, GROUPS AND OFFICES
OF PHYSICAL EDUCATION AND SPORT SCIENCES IN ESFAHAN
ISLAMIC AZAD UNIVERSITIES, Indian Journal of Fundamental and
Applied Life Sciences ISSN: 2231 6345, Vol. 5 (S3), pp. 1010-1017,
2015.
Gharaibeh Shehadeh M.A.AL- and Malkawi Nazem M.M., The
Impact of Management Information Systems on the Performance of
Governmental Organizations- Study at Jordanian Ministry of
Planning, International Journal of Business and Social Science Vol.
4 No. 17 [Special Issue], December 2013.
HASHIM Muhammad, YOUSAF Asfandyar, JEHANGIR Muhammad,
KHAN Samiullah and Noor-ul-HADI, The impact of Management
Information System on the Overall Performance and Efficiency of
the Workforce of the Accountant General (Peshawar): A Research
Base Study, International Journal of Academic Research in
Accounting, Finance and Management Sciences Volume 2, Issue 2,
ISSN: 2225-8329, (2012.
Karim Akram Jalal , THE SIGNIFICANCE OF MANAGEMENT
INFORMATION SYSTEMS FOR ENHANCING STRATEGIC AND TACTICAL
PLANNING, Journal of Information Systems and Technology
Management, Vol. 8, No. 2, p. 459-470, 2011.
Nowduri Srinivas, Management information systems and business
decision making: review, analysis, and recommendations, Journal of
Management and Marketing Research, 2013.
Platia Gordana, and Balaban Neo, Methodological Approaches to
Evaluation of Information System Functionality Performances and
Importance of Successfulness Factors
Analysis, Management Information Systems, Vol. 4, No. 2, pp. 011017, 2009.
Reddy g.satyanarayana, Srinivasu rallabandi, Rikkula srikanth
reddy, and Rao vuda sreenivasa, MANAGEMENT INFORMATION
SYSTEM TO HELP MANAGERS FOR PROVIDING DECISION MAKING IN
Page | 14

AN ORGANIZATION, International Journal of Reviews in Computing,

ISSN: 2076-3328, 2009.
Shiri Shammy, Effectiveness of Human Resource Information
System on HR Functions of the Organization A Cross Sectional
Study, US-China Education Review A 9, 830-839, 2012.
Trivellas Panagiotis G., The Impact of Management Information
Systems Effectiveness on Task Productivitynthe Case of the Greek
Banking Sector, International Journal of Computer Theory and
Engineering, Vol. 5, No. 1, February 2013.
http://www.oksgroup.com/

ANNEXURE
INFORMATION SYSTEM ASSESSMENT

INFORMATION SYSTEM ASSESSMENT

I request you to kindly take some time out to fill the questionnaire below. This research is for the
academic purpose only. The responses given by you will be kept strictly confidential. Thanks in
anticipation!
* Required

1. Name

2. Name of The Company *

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3. Department Name *

4. Designation *
Mark only one oval.
Executives
Managers
Senior Managers
5. Name of information System *

6. Gender *
Mark only one oval.
Male
Female
7. Age *
Mark only one oval.
2030 years old
3140 years old
4150 years old
5160 years old

8. Does the company use Information System? *

Mark only one oval.
Yes
No
9. Please Tell Us How Long Have You Been Using Information System? *
Mark only one oval.
Less Than 2 Years
25 Years
58 Years
more than 8 Years
10. Please Tell us how is the Head Office Connected with its Branches? *
Mark only one oval.

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Through Information System

Through handheld papers and Documents
Both
11. Does Information System Speedup The Internal Communication? *
Mark only one oval.
Yes
No
No Change
12. After Using Information System, How Does the Working Speed of the Staff Turn out to be?
*Mark only one oval.
Increased
Increasing
Decreased
13. Does Information System help your firm to get rid of mistakes or erroneous problems? *
Mark only one oval.
Yes
No
14. If yes, by how much Percent ?

15. Does your Information System is suitable enough to keep pace with dynamic business
environment? *
Mark only one oval.

Yes
No
16. How often data set is collected? *
Mark only one oval.
Hourly
Daily
Weekly
Monthly
only when requested
17. How is data set collected? Check all that apply. *
Mark only one oval.
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Paper
Electronic files
Personal visit
Other:
18. What kind/Type of reports the information System Produced? Check all options that apply
*
Check all that apply.
Financial
Operations
HR
Other:
19. How often are these data reports produced? *
Mark only one oval.
Hourly
Daily
Weekly
Monthly
only when requested
20. Do you have a technical support person/team for your Information System? *
Mark only one oval.
Yes
No
21. What features are available for data security? Check all options that apply *
Check all that apply.

Secure user login

Frequent data backups
Firewalls
Virus Protection
Other:
22. Did you receive training or Handbook for your Information system? *
Mark only one oval.
Yes
No
23. Can you submit feedback and suggested improvements to the Information system? *
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Mark only one oval.

Yes
No
24. Any Problems/Risks that you are facing with information system? Check all options that apply
*
Check all that apply.
Virus & Worm
Hackers
Theft of data, services, equipment
Telecommunications problems
Hackers
Hardware Failure
Software Failure
Other:

25. Based on the Information System that you are using, please tick ( ) one of the boxes that
best fits your level of agreement with each statement: *
Mark only one oval per row.
strongly
agree

strongly
agree neutral

disagree

disagree

Information system is
compatible to other parts
of organisation.
Usage of information system
is simple.
Higher safety of data
in information system.
Clarity of information
system output is high.
Output of information system
are consistent.
Output of information system
are accurate.
Content of output of information
system are elaborated enough.

Presentation of output of
information system are
in appropriate form.
Output of information system
are important for solving
business problems.
your information systems
provide all the information
needed in decision making
Information System has an
impact on decision making

Overall satisfied with current

Information System.

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