United International University

Survey on

Customer Satisfaction on Online Shopping

Respondent ID No.:.....................
Gender

Male

Female

Please read first

We would like to know more about how you order in online for product. You can help us learn more
by filling out this questionnaire. We do not share your answers with anyone else so they remain
confidential - If you have any questions please ask your presenter. Thank you!!!
[5= Strongly Agree; 4= Somewhat Agree; 3=Neutral; 2= Somewhat Disagree; 1= Strongly Disagree]

Questions

Satisfaction Level

Product Quality
Q1

The product is served good

Q2

The website contains a good variety of products

Q3

The quality of product is excellent

Q4

The product can be returned as per policy

Online Service
Q5

My product order was correct and complete

Q6

Employees are patient when taking my order

Q7

I was served promptly

Q8

Employees speak clearly

Q9

Employees are friendly and courteous

The service is excellent

The quality of product was great

The appearance is excellent

The terms and conditions are understandable

Q1
0

Q11 The value for price paid was excellent

Q1
2
Q1
3
Q1
4

Q1
5

Company maintains its return policy given in its website