OFFICE MANAGEMENT & ADMINISTRATION

Venue: KOTA KINABALU, SABAH. Date: 7, 8 & 9 Feb 2017 Time: 9am-5pm
In any organization, administrators and support staff have a variety of challenging roles and
responsibilities. Administrators need to be flexible and responsive to the changing needs of managers and
their teams. This workshop will introduce you to new skills that will help improve your performance and
support you offer your team, department and manager. It will show you that you can make yourself stand
out, to be proactive and efficient
WHO SHOULD ATTEND
Office administrator
Office Manager
Executive
Director
Supervisor
Admin / HR / Account Clerk
Secretary
Personal Assistant
Business owner
Entrepreneurs
Anyone interested to work at the office
COURSE OBJECTIVES
At the end of the course, participants will have variety of skills to work at the office. Also, the participants will be
able to conduct effective meetings, writing good and understandable minutes, fair treatment of employees and
motivating others to increase productivity.

COURSE CONTENTS
PART 1: INTRODUCTION TO MANAGEMENT
A. Management styles
B. Roles & responsibilities of managers
PART 2: SKILLS REQUIRED AS OFFICE MANAGER / OFFICE ADMINISTRATOR
A. Communication skills
B. Time management skills
C. Organizational skills
D. Computer skills
E. Leadership skills
F. Handling office equipment
G. Conflict management skills
H. Stress management skills
I. Presentation skills
J. People skills
PART 3: CREATING EXCELLENT WORKING ENVIRONMENT CULTURE
A. Managing change
B. Initiating great corporate culture

PILAH TRAINING (NS0115006-X)

No. 642 Jalan Baiduri 3, Taman Bukit Intan, 72000 Kuala Pilah, Negeri Sembilan
Mobile No: +60132810669 | E-mail: admin@pilahtraining.com | http://pilahtraining.com | https://facebook.com/PilahTraining

OFFICE MANAGEMENT & ADMINISTRATION

Venue: KOTA KINABALU, SABAH. Date: 7, 8 & 9 Feb 2017 Time: 9am-5pm
PART 4: MANAGING EMPLOYEES
A. Recruitment, selection and employee development
B. Payroll, compensations & benefits
C. Employee discipline & performance
PART 5: EFFECTIVE MEETING MANAGEMENT & WRITING MINUTES
A. Conducting effective meeting
B. Listening skills
C. Minutes layout & styles
D. Techniques to write good minutes
PART 6: FILING, DOCUMENTING & KEEPING RECORDS
A. Filing system
B. Classification of files
C. Opening & closing files
D. Record management
E. Classification of records
F. Disposal of records
G. Prevention for records
H. Disaster plan

PILAH TRAINING (NS0115006-X)

No. 642 Jalan Baiduri 3, Taman Bukit Intan, 72000 Kuala Pilah, Negeri Sembilan
Mobile No: +60132810669 | E-mail: admin@pilahtraining.com | http://pilahtraining.com | https://facebook.com/PilahTraining

OFFICE MANAGEMENT & ADMINISTRATION

Venue: KOTA KINABALU, SABAH. Date: 7, 8 & 9 Feb 2017 Time: 9am-5pm
TRAINING DURATION: 3 days
REGISTRATION & PAYMENT
To join this training, please complete the Registration Form attached, scan and email the completed form
to our email admin@pilahtraining.com
Normal training fee is RM1,650 per person, include certificate of attendance, training materials and
drinking water.
* Please refer registration form for ongoing promotion.
Training fee includes:
Training materials
Notes
Full payment for training fee is required together with the registration. Please make payment via direct
bank-in or electronic fund transfer to:
Bank : CIMB Bank Berhad
Acc holder : PILAH TRAINING
Acc no : 8006999577
SWIFT Code : CIBBMYKL
Branch : Kuala Pilah, Negeri Sembilan
Notify us immediately with the payment slip attached.
Training fee is NOT claimable from HRDF.
OTHER INFORMATION
Food & beverages, accommodation and transportation are not provided.
Training material will be in English. Lecture & activities will be in English & Malay.
Training methods: lecture, group discussion, presentation, role play, video and contents sharing.
Please bring own electronic storage (thumb drive/portable hard disk etc.)

PILAH TRAINING (NS0115006-X)

No. 642 Jalan Baiduri 3, Taman Bukit Intan, 72000 Kuala Pilah, Negeri Sembilan
Mobile No: +60132810669 | E-mail: admin@pilahtraining.com | http://pilahtraining.com | https://facebook.com/PilahTraining

OFFICE MANAGEMENT & ADMINISTRATION

Venue: KOTA KINABALU, SABAH. Date: 7, 8 & 9 Feb 2017 Time: 9am-5pm
REGISTRATION FORM | To book your place on the training, please complete this registration form and e-mail it back to us.
Your place is confirmed on receipt of the completed registration form. Our e-mail is admin@pilahtraining.com.

TRAINING FEE STRUCTURE. Training fee is NON-CLAIMABLE FROM HRDF and includes certificate, training materials and drinking water.
NORMAL TRAINING FEE: RM1,650 per person (Payment made on 7th Feb 2017)
TRAINING FEE (PER
PERSON)
RM750
RM900

PROMOTION PERIOD
16th Oct 2016 10th Dec 2016
11th Dec 2016 15th Jan 2017

TRAINING FEE (PER

PERSON)
RM1,250
RM1,450

PROMOTION PERIOD
16th Jan 2017 31st Jan 2017
1st Feb 2017 6th Feb 2017

Company/Organization Name: _____________________________________________________________

Full Address: ____________________________________________________________________________
Person Making this Booking
Full Name: ______________________________________________ Position: ________________________
E-mail: _________________________________________________ Tel No: _________________________
Person Responsible for Invoice (if different from above)
(We will e-mail the invoice once we received this completed enrollment form)

Full Name: ______________________________________________ Position: ________________________

E-mail: _________________________________________________ Tel No: _________________________
Delegate(s) Details (Person attending the training)
(To register additional delegates, please complete the information on separate enrollment form)

Name: _________________________________________________ Position: ________________________

E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Authorized by:
Name: ________________________________________________
Position: ______________________________________________
E-mail: ________________________________________________
Tel No: ________________________________________________
Signature:
Company Stamp:

PAYMENT TERMS AND CONDITIONS An invoice will

be sent once completed registration form had been
received. Full payment must be made according to
the terms stated on the invoice.
CANCELLATION AND TRANSFER POLICY No refund for
cancellation by the client. However, substitute is
welcome.
PILAH TRAINING reserves the right to cancel the
event, in which case delegates will be refunded in full
but shall not otherwise be entitled to any
compensation, costs, travel expenses, losses or
damages arising from such cancellation.

PILAH TRAINING (NS0115006-X)

No. 642 Jalan Baiduri 3, Taman Bukit Intan, 72000 Kuala Pilah, Negeri Sembilan
Mobile No: +60132810669 | E-mail: admin@pilahtraining.com | http://pilahtraining.com | https://facebook.com/PilahTraining

OFFICE MANAGEMENT & ADMINISTRATION

Venue: KOTA KINABALU, SABAH. Date: 7, 8 & 9 Feb 2017 Time: 9am-5pm
REGISTRATION FORM | To book your place on the training, please complete this registration form and e-mail it back to us.
Your place is confirmed on receipt of the completed registration form. Our e-mail is admin@pilahtraining.com.

Delegate(s) Details (Person attending the training)

Name: _________________________________________________ Position: ________________________
E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Name: _________________________________________________ Position: ________________________

E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Name: _________________________________________________ Position: ________________________

E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Name: _________________________________________________ Position: ________________________

E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Name: _________________________________________________ Position: ________________________

E-Mail: ________________________________________________ Mobile No: _______________________
Disability (if any): ________________________________________ Vegetarian:

YES

NO

------------------------------------------------------------------------------------------------------------------------------------------Authorized by:
Name: ________________________________________________
Position: ______________________________________________
E-mail: ________________________________________________
Tel No: ________________________________________________
Signature:
Company Stamp:

PAYMENT TERMS AND CONDITIONS An invoice will

be sent once completed registration form had been
received. Full payment must be made according to
the terms stated on the invoice.
CANCELLATION AND TRANSFER POLICY No refund for
cancellation by the client. However, substitute is
welcome.
PILAH TRAINING reserves the right to cancel the
event, in which case delegates will be refunded in full
but shall not otherwise be entitled to any
compensation, costs, travel expenses, losses or
damages arising from such cancellation.

PILAH TRAINING (NS0115006-X)

No. 642 Jalan Baiduri 3, Taman Bukit Intan, 72000 Kuala Pilah, Negeri Sembilan
Mobile No: +60132810669 | E-mail: admin@pilahtraining.com | http://pilahtraining.com | https://facebook.com/PilahTraining