DEPARTMENT OF MUSEUMS MALAYSIA

MINISTRY OF INFORMATION COMMUNICATION AND CULTURE MALAYSIA

VISITOR'S QUESTIONNAIRES

VISITOR'S QUESTIONNAIRES

Thank you for visiting our museums. We are continuously seeking ways to
improve our museum services for everyone. Your comments will help us to
continue to serve you better in the future.

Personal Details

DEPARTMENT OF MUSEUMS MALAYSIA

MINISTRY OF INFORMATION COMMUNICATION AND CULTURE MALAYSIA

Thank you for visiting our museums. We are continuously seeking ways to
improve our museum services for everyone. Your comments will help us to
continue to serve you better in the future.

Personal Details

Please tick ( / ) in the appropriate box

Please tick ( / ) in the appropriate box

1. Name

: _____________________________________________________

1. Name

: _____________________________________________________

2. Country

: _____________________________________________________

2. Country

: _____________________________________________________

3. Telephone No / : _____________________________________________________
Mobile

3. Telephone No / : _____________________________________________________
Mobile

4. Email

4. Email

: _____________________________________________________

5. Age Group

15 - 19

40 - 49

20 - 29

50 and above

: _____________________________________________________

5. Age Group

30 - 39
Male

7. Ethnic

Malay

Indian

Chinese

Others (please specify) ............................

Primary

Upper Secondary

Female

Lower Secondary

Student
House Wife

Self - employed

Male

7. Ethnic

Malay

Indian

Chinese

Others (please specify) ............................

Primary

Upper Secondary

Lower Secondary

College / University

8. Education Level

9. Occupation

Others (please state) ......................

10. Is this your first visit to this museum

Yes

50 and above

6. Gender

College / University

Management & Professional

9. Occupation

40 - 49

20 - 29
30 - 39

6. Gender

8. Education Level

15 - 19

Female

Management & Professional

Self - employed

Student

Others (please state) ......................

House Wife

10. Is this your first visit to this museum

No

Yes

11. If not, please state the last museum you have visited :Museum : _____________________________________________
12. You came here with :-

No

11. If not, please state the last museum you have visited :Museum : _____________________________________________
12. You came here with :-

Alone

Guided Tours

Alone

Guided Tours

Friends

Others (please state).............................

Friends

Others (please state).............................

Family

Family

Visitor Feedback

Visitor Feedback

Please tick ( / ) in the appropriate box

13. I'm Aware of this museum through

Please tick ( / ) in the appropriate box

13. I'm Aware of this museum through

Printed Media

Signage

Printed Media

Signage

Electronic Media

Others (Please specify)....................

Electronic Media

Others (Please specify)....................

Pamphlet

Pamphlet

Worse

Not
Interesting

Average

Interesting

Worse

Excellent

14. Gallery / Exhibition

i. Exhibition Display
ii. Labels / Caption / Texts Panel
iii. Lighting
iv. Collections / Artifacts
v. Multimedia

14. Gallery / Exhibition

i. Exhibition Display
ii. Labels / Caption / Texts Panel
iii. Lighting
iv. Collections / Artifacts
v. Multimedia

15. Facilities
i. Car Park
ii. Ticket Counter
iii. Signages
iv. Cafeteria
v. Disable People Facilities

15. Facilities
i. Car Park
ii. Ticket Counter
iii. Signages
iv. Cafeteria
v. Disable People Facilities

16. Service
i. Security
ii. Cleanliness
iii. User Friendly

16. Service
i. Security
ii. Cleanliness
iii. User Friendly

17. Are you generally satisfied with your visit here?

Yes

Yes

Email

No

Yes

No

No

19. Preferred method of contact

Telephone

SMS

Suggestions / Comments

Email

SMS

Suggestions / Comments

Office use only :

VISIT MUSEUMS

Interesting

18. Would you like to be informed about our activities in the future)

19. Preferred method of contact

Telephone

Average

17. Are you generally satisfied with your visit here?

No

18. Would you like to be informed about our activities in the future)
Yes

Not
Interesting

Office use only :

VISIT MUSEUMS

Excellent