$2,000,000
Costs:
Purchase ($10 x 100,000)
$1,000,000
150,000
240,000
40,000
250,000
Operating income
1,680,000
$320,000
$1,800,000
320,000
$980,000
102,000
38,500
250,000
1,370,500
$109,500
The QFD analysis shows that BPI should consider spending more time and
money on the planning meeting and less on the photography done the day
of the wedding, to put their costs more in line with the customer criteria.
Criteria
Fast Service
Getting Good Photos
Quality of Photo Finishing
Quality of Photo Books
Customer
Rating
30
120
60
90
300
Percent
10.0%
40.0%
20.0%
30.0%
100.0%
Activities
Target Cost
Planning Meeting
Take Photos
Prepare Proofs
Prepare Photo Book
Activity/Criteria
Planning Meeting
Take Photos
Prepare Proofs
Prepare Photo Book
Activity/Criteria
Criteria Value
Planning Meeting
Take Photos
Prepare Proofs
Prepare Photo Book
Percent
800
2,400
600
1,200
16.0%
48.0%
12.0%
24.0%
$ 5,000
100.0%
Fast Service
Good Photos
Finishing
Book Quality
30%
5%
35%
30%
40%
60%
0%
0%
0%
0%
50%
50%
35%
15%
0%
50%
100%
100%
100%
100%
Fast Service
10%
3%
0.5%
3.5%
3%
Good Photos
40%
16%
24%
0%
0%
Finishing
20%
0%
0%
10%
10%
Book Quality
30%
10.5%
4.5%
0%
15%
Importance
Index
Cost Index
Value Index
Ratio
29.50%
29.00%
13.50%
28.00%
16.00%
48.00%
12.00%
24.00%
1.84
0.60
1.13
1.17
100.00%
100.00%
Importance
Index
100%
29.50%
29.00%
13.50%
28.00%
100.00%
Planning Meeting
Take Photos
Prepare Proofs
Prepare Photo Book
Spend More
Spend Less
No clear action
No clear action
1. A limitation of the above analysis is that there are certain costs of taking
the photos on the day of the wedding (additional lighting, backup
cameras, and equipment, etc.) which may make it difficult to reduce the
cost of this activity. The principal take-away from the analysis is to put
careful attention to the planning meeting; when carefully done it can
contribute a great deal to the couples satisfaction with the photos and
therefore ultimately of the quality of the wedding photo book.
13-46 Theory of Constraints (30 min)
With the information available Don can complete the first two steps of TOC
as shown below. The analysis shows that the reactor process is the
constraint, and that in the short run, Polymer 1 is the most profitable
product. The most profitable product mix is 60 units of Polymer 1 and 35
units Polymer 2. Until the production delays can be dealt with (TOC steps
3-5), Don should advise CPC to meet all the sales demand of Polymer 1
and to advise customers of Polymer 2 there would be some delays in the
40(2+2)= 160
40(2+1)= 120
280
240
320
320
40
80
405 = 200
40 1 = 40
403 = 120
380
160
300
320
160
320
(60)
0
20
The reactor is the constraint, since there is a demand of 380 hours but
only 320 hours available.
13-46 (continued)
Second: Identify the most profitable product
Polymer 1
$
145
45
$
100
3
$
33
Price
Materials Cost
Throughput Margin
Constraint time(reactor)
Throughput/hour
$
$
$
Polymer 2
185
60
125
5
25
Units
Throughput/unit
Polymer 1
60
$
100
Polymer 2
28
$
125
Total throughput
6,000
3,500
Total
$9,500
Xderm
$2,900,000
$2,000,000
$900,000
$600,000
$75,000
$225,000
Yderm
$2,000,000
$1,500,000
$500,000
$200,000
$25,000
$275,000
Total
$4,900,000
$3,500,000
$1,400,000
$800,000
$100,000
$500,000
$225,000
$2,900,000
=
7.76%
$ 275,000
$2,000,000
= 13.75%
$ 500,000
$ 4,900,000
=10.2%
13-48 (continued)
3. Kate Stephens should recognize, as the results in part 2 show, that
Xderm is not as profitable on a life cycle basis as it is on a gross
margin basis. In fact, it has a lower return on sales as the existing
product Yderm when life cycle costs are included. She should
present the data shown in part 2 and explain that Xderm has been a
successful product, but perhaps has not achieved the very high level
of success she may have promised. To present the gross margin data
only would be misleading and therefore in conflict with his
responsibility for integrity under the management accountants code of
ethics (chapter 1).