BACKGORUND
In the area of office services the needs of information will determine the quality and
the existence of the company. The more quality the company, the faster the service
provided. No exception to the Hotel every day to serve the guests. The presence of
computers is very supportive in helping the process of management, such as the
number of rooms booked, the service has been done, by a payment and monthly
reports to the manager. All of this does not escape from the process of data input
requires the calculation is quite complicated and requires high precision and a long
time if done manually.
Now therefore, need to be made reservation information systems that will help
solve problems experienced Hotel in order to provide fast service to its guests.
Business Process
The actors in this hotel are Manager, Admin , Front Office and Guest. Business
process in this hotel are:
-
Every each of the guest must have identity card for register (Check in) to
hotel.
After clear down payment, the guest will get a room card and check in details
from front office or called receptionist.
On each hotel room, the guest can make some service like snack, order some
food or beverage, laundry, wi-fi and other service via telephone.
Additional charge of service will apply on final payment (check out) from
hotel.
Total payment can be done by some method, such as by cash, credit card,
and also by transfer..
After the guest paid the bills, and return the room card, they get back their
identity card and they can leave the hotel.
CONTEXT DIAGRAM
d
GUEST
FRONT
OFFICE
Reserve Information
Guest List
Data Record
P0
e
Guest Details
Report
HOTEL
INFORMATION
SYSTEM
MANAGER
Create bills
Payment Record
ADMINISTRASI
ROOM
D1 DETAILS
Room Details
GUEST
P1
Report Room
MANAGER
Check
in
Report Check in
Transaction
Report
D3 GUEST
Clear Payment
&
Check out
CHECK
D2 IN
P4
Check in Report
REPORT
Payment
Details
P2
Service Details
Service
D5 SERVICE
Bill Report
Payment
Report
Report
Check in
P3
Check
out
Payment Details
D4 Admin
D3 Room
D4 Guest
Room Details
Room Report
Guest Details
P1
Check
In
Check In Report
Deposit
P2
Deposit
Payment
Room Card
Check
In
Process 2 Service
P3
D5 Service
Snack
Payment
Service Report
Check In Report
Snack Payment
D2
Check In Report
Check
In
b
Guest
Check In Report
P1
P2
Telephone
Payment
Laundry
Payment
Laundry Payment
Guest
P1
Check
Out
Payment Note
D1
Check
Out
D2
Check
In
Process 4 - Report
P3
Manager
Service Reports
D5 Service
Service Reports
Service
Reports
Payment Service
Finance Report
P1
Service Reports
Check In
& Out
Report
Finance
Report
D1
Check
Out
P2
c
Admin