LAURIE A.

HOLMES (COLE)
425-308-7458
lauriec.sunlover@gmail.com

QUALIFICATIONS SUMMARY

Excellent communication skills

Supervisory experience
Highly organized with an eye for accuracy

Proficient in Microsoft Word/Excel

Collaborative team player
Basic Spanish language skills

EDUCATION and TRAINING

Bachelor of Arts in Human Services, Western Washington University, Bellingham, WA 2014

CPR, AED and First Aid Certified

DSHS Dementia Training
Home Care Aid Certification
Food Handlers Permit

WORK EXPERIENCE
Program Director, Callaway Gardens, Alzheimers Special Care Center, Kennewick, WA.
3/2016 to Present
Plan and implement monthly programs and submit monthly newsletter with calendar
Supervise Staff, plan work schedules
Help plan and implement marketing events and program events
Interact with residents and their families, and lead tours for future families and residents
Care Coordinator, WAcare/Spokane Aids Network, Kennewick, WA. 6/2014 to 3/2016
Provide any of 6 Health Homes services per Health Care Authority program
Administer screening assessments
Assist client in setting and working towards personal health/life goals
Direct Support Professional, Volunteers of America Western Washington, Everett, WA 4/2014 to 6/2014

Provide direct care to client in assistance with ADLs

Support client in the community

Assist client with medications

Home Coordinator, Volunteers of America Western Washington, Everett, WA 9/2013 to 4/2014

Supervise direct care staff in 24/7 supported living program for 8 clients in 3 homes

Interact with clients, client families, guardians and support staff

Coordinate health care and medication assistance for client with physician

Support client in community with activities and transportation

Activities Assistant/Internship, Regency Care Center, Monroe, WA, 04/2013 to 07/2013
Interviewed new residents for activities interests
Invited and assisted residents to activities per their choice
Lead residents in group activities
Interacted with residents 1:1
Receptionist/Scheduler, Western Washington Medical Group, Everett, WA, 11/2010 to 03/2013
Supervised patient waiting area for a busy medical practice, accurately registered patients
Answered calls and scheduled appointments for four practitioners
Sorted and distributed electronic faxes
Medical Record Technician, Valley General Hospital, Monroe, WA, 09/2005 to 09/2010
Answered all incoming calls to the department
Greeted and assisted all persons entering to obtain medical records
Fulfilled all faxed requests for medical records in a timely manner

Business Owner, The Offset Corner Custom Framing, Snohomish, WA, 04/1997 to 12/2008
Collaborated with customer to create framing design for their artwork and completed project by
promise date
Designed business forms using Word and Excel
Handled accounts receivable/payable, purchasing/receiving, marketing/advertising and payroll
Trained and supervised employees

OFFICE MACHINE SKILLS

Typing by touch at 60 wpm, computer experience in various office programs, PC experience in Word, Excel
and Outlook, 10-key, copy and FAX machines, multi-line attendant console, postage machine, cash register,
various filing systems.

VOLUNTEER EXPERIENCE
Resident Engagement Assistant, Silverado Senior Living, Everett WA
Assist and interact in activities with residents with dementia
Stewardship Chair, Good Shepherd Lutheran Church, Snohomish, WA, Three-year term
Keep accurate lists of volunteers and distribute to other Chairs
Schedule volunteers for donation tabulation
Print and distribute statements bi-annually
Community Service Chair, Good Shepherd Lutheran Church, Snohomish, WA, Three-year term
Organized food drives throughout the year using creative approaches
Assisted in forming bylaws for a benevolent fund
Introduced and implemented new outreach opportunities
Co-Founder of Artists Co-op, Arts of Snohomish, Snohomish, WA, One-year term
Organized and led grass roots meetings of local artists
Formed task force to work out details of bylaws and site planning
Served as Vice-president on the board for the inaugural year